# Page 20 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 20 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 20 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 476-500 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JV

Jatin V.  
Senior Technical Associate  
Information Technology and Services  
Used the software for: 1-2 years

### "Improves the effectiveness of client support while avoiding potential pitfalls"

June 28, 2023

5.0

Pros

I completely respect the fact that regardless of their location or time zone, LiveAgent's 24/7 assistance enables our clients to get help any time they need it. As a result, our client happiness has increased and responses are shortened.

Cons

The system's uptime and accessibility are affected by any systemic outages and malfunctions.

Review Source

Response from CyberSentriq

June 30, 2023

Thank you for taking the time to leave a review. We are thrilled to hear that using LiveAgent has improved the effectiveness of your client support. Regarding your concerns about system outages and malfunctions, we sincerely apologize for any inconvenience caused. We do our best to ensure our system is robust and reliable. However, there may be occasional issues that can affect the service. Please rest assured that we have a dedicated team on standby to resolve any system disruptions as quickly as possible.

SM

Simon M.  
COO  
Wholesale  
Used the software for: Less than 6 months

### "Happy so far...."

June 13, 2023

5.0

This is replacing another platform. So far much happier with Live Agent and the support from the team

Pros

Simple to use and feature rich. Very easy to set up.

Cons

Setting up telephony was challenging and we had to make some compromises about how call management worked for us

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)

Poor support and lack of features

Review Source

Response from CyberSentriq

June 14, 2023

Hey Simon, thanks for sharing your experience with LiveAgent! We're glad to hear that you find our platform simple to use and feature-rich. It's great that the switch from your previous platform has been a positive move, and we appreciate your kind words about our support team. Sorry to hear that setting up telephony was a bit of a challenge, but we're always here to assist you in finding the best solutions for your needs. We hope LiveAgent continues to be a valuable asset for your wholesale business, and we're grateful for your recommendation. If you ever need anything, just give us a shout! - LiveAgent Team

JMR

Juan Manuel R.  
Travel Agency  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "LiveAgent for Travel Agency"

April 2, 2020

5.0

Since many years I have been working in the tourism and hospitality industry, first working in hotels and now having my first experience in MeVuelo, a travel agency. I consider that the communication between the different work departments in essential, in order to carry out tasks efficiently and effectively; this apply for any kind of company. In my past experiences this was one of the main issues when having difficulties or making mistakes. Once I joined the MeVuelo team I have been trained to use Live Agent and I can assure this tool is an after and before when talking about communication channels and the organization of tasks. With the ticketing system that LA provides you can easily charge and find all the information that you need and also get in touch with your colleagues about a specific ticket which makes everything faster. This helps to give our clients the attention and support they need, in a more personalized and efficient way. Last but not least, it is very important than you can have your LiveAgent app in your cell phone, taking into account the times we living in.

Pros

Its very intuitive and easy to learn how to use it Its easy and fast to find the information you need and the comunnication chanels are also very efective.

Cons

At the moment the funcionality is great, nothing to complain about

Review Source

Response from CyberSentriq

April 3, 2020

Hi Juan, Thank you very much for your excellent review. You are very much correct - the proper communication between agents and clients is absolutely crucial when running a successful business. We are glad to hear LiveAgent has been able to make this a little easier, especially with the app assisting you anywhere you are. Keep up the amazing work!

JH

Jacob H.  
Senior Accountant  
Information Technology and Services  
Used the software for: 2+ years

### "Handling Customer Issues Easily With LiveAgent"

August 29, 2023

4.0

Pros

When it comes to customer matters, we trust LiveAgent because it has all we need and is easy to interact withIt comes with customer support featuresIt acts as a customer knowledge baseWe can easily track ticketsIt makes a great Live Chat

Cons

Well, I think LiveAgent has outdone itself in delivering and no complaints

Review Source

Response from CyberSentriq

September 5, 2023

Hello Jacob, thank you for your awesome review! - LiveAgent Team

Tony P.  
Country Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "An easy & effective way to enhance customer satisfaction "

May 17, 2017

5.0

Providing us a real solution for customer service. Not only we are now able to support our customer on time but also be able to supervise and keep track on our customer's complaints. It helps me to monitor my live-chat agent performance easier and faster.

Pros

A quick way to integrate the live chat to our current website. The interface is friendly which makes the new staff orientation faster. Also it is easier to supervise live-chat agent using the real-time console. The social media linking ability is one of the best features. Using this feature, I am able to manage feedback / inquiries of customers from all channels in one place. Therefore, the process takes less time and effort to reply / support our customer.

Cons

Sometimes it takes a while to load but overall it is acceptable. At first, it seems difficult to link all the social accounts, emails, and live-chat together. However, once you have done it correctly, everything works perfectly. You can always contact the support team to get some help!

Review Source

MM

Mary M.  
HR Manager  
Staffing and Recruiting  
Used the software for: 2+ years

### "The Perfect Customer Care Management Software"

August 14, 2023

4.0

Pros

We have used it for customer management and it effectively meets out rnrdsyI like the LiveChat features as well as the IT ticketing CapabilitiesIt comes with email management features and is a good business call center

Cons

With it's many features, new users require some form of introduction to use it effectively

Review Source

Response from CyberSentriq

August 16, 2023

Hi Mary, Thank you for your review and 9/10 recommendation! - LiveAgent Team

Brian M.  
Digital Marketing Manager  
Consumer Goods  
Used the software for: 2+ years

### "Quality video calls in place."

February 15, 2023

5.0

We have put it in place for online meetings and customer support systems.

Pros

Great on issue tracking and help find solution.Customer support system dashboard for easy reach and connection to services.

Cons

I have more benefits as for now that nothing is missing in functionality.

Review Source

Response from CyberSentriq

February 17, 2023

Hi Brian! Thank you for your 5-star review! Glad thave you on board :) - LiveAgent Team

Pierquinto M.  
Founder  
E-Learning  
Used the software for: 6-12 months

### "I made an excellent choice"

March 6, 2020

5.0

With LiveAgent I manage all the customer support parts myself. In this initial phase of my startup's life it is proving to be an indispensable tool to collect user feedbacks and support them in solving problems with the use of my app.

Pros

I love the ability to have all communication channels in one tool. This allows me not to waste time and respond quickly to my users and customers.

Cons

The platform has an old-fashioned graphical interface. But it's a matter of personal taste.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)

Reason for choosing LiveAgent

The relationship between the features I need and the price of the tool.

Review Source

Response from CyberSentriq

March 11, 2020

Dear Pierquinto, thank you for writing your kind review! It means a lot to us :) I get that it takes a lot of time and effort to manage a business and that is why I am very happy to hear that LiveAgent is helping you to handle the communication with your customers in a more effective way. Keep up the great work! :)

AZ

Agustina Z.  
CEO  
Computer Software  
Used the software for: I used a free trial

### "Its OK to start"

December 15, 2022

3.0

We are a small team and Live Agent is our first software to deal with customer support tickets. It is ok as a first software.

Pros

It has a free trial that convinced us to buy a pro plan.

Cons

The visuals and the amount of features that are upgradable.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing LiveAgent

Price and features

Review Source

Response from CyberSentriq

December 19, 2022

Thank you for your review! We are glad to hear that you had a positive experience with our free trial and that Live Agent is meeting your needs as a small team's first customer support software. It can be overwhelming to choose the right software for your team, so we are glad that you found a solution that works for you. We also hope that Live Agent will continue to meet your needs and convince you to stay with us as a long-term customer. If you have any questions or need any assistance as you continue to use Live Agent, please don't hesitate to reach out to our support team. We're always here to help. :) - LiveAgent Team

SJ

Sabina J.  
Accountant  
Computer Software  
Used the software for: 6-12 months

### "Top customer care software"

May 12, 2023

5.0

Pros

This software makes customer care activities much easier to handle. Since it connects many different platforms, it makes us more effective because we are able to respond to customer queries very quickly. Overall it completely changed the experience of work in customer service department into better (before the implementation it was quite chaotic and stressful) and I believe also customers feel nicer experience from customer support.

Cons

The only cons I find is occasional lagging when opening new chats. One more thing is that you are not able to set your own priorities of notifications.

Review Source

Response from CyberSentriq

May 15, 2023

Hello Sabina! Thank you for sharing your 5-star experience with LiveAgent! It warms our hearts to know that we've made a significant impact on your customer service department. We also appreciate your feedback regarding the occasional lag when opening new chats. Rest assured, we're constantly working on improving our platform, and your input is invaluable in that process. - LiveAgent Team

pS

paul S.  
customer support  
Chemicals  
Used the software for: 6-12 months

### "game changer in customer care services"

August 14, 2023

5.0

LiveAgent brings you a healthy business to customer relationship, it's ticketing and intuitive interface is also an exception

Pros

LiveAgent has an outstanding automated ticketing system, this ensures all issues are perfectly attended to also similar concerns by customers are responded automatically without engaging in person. also, liveAgent has a very friendly user interface, which is easy to navigate through all its features hence doesn't require technical knowledge.

Cons

liveAgent has been a great tool its pros outweigh the cons, the only challenging issue is the pricing which sounds challenging to small businesses

Review Source

Response from CyberSentriq

August 17, 2023

Hi Paul! Thank you for your awesome review :) - LiveAgent Team

pM

prashant M.  
director  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Perfect software"

December 31, 2021

5.0

as e-commerce and new start-up it helps to built good communication towards buyer

Pros

it helps live to resolve our buyer query regarding our product and services

Cons

payment ,always payment get declines then we do have to use alternative method i suggest they find some new gateway

Review Source

Response from CyberSentriq

January 7, 2022

Hi Prashant! Thank you for leaving a 5-Stars review for LiveAgent. Happy to have you with us :) Should you encounter any issues with payments, our Customer service team is here for you 24/7 via chats or email, such issues are very rare and usually resolved very quickly. - LiveAgent Team

VK

Vikrant K.  
Sales Executive  
Information Technology and Services  
Used the software for: 1-2 years

### "Helpdesk Management Tool"

July 5, 2023

5.0

In my organization we have asked for quotation and rest all taken care by Pre sales team and them implementation team did all the setup , even it was deployed very less time. And customization can also be performed easily.

Pros

LiveAgent is known as one stop solutions for many problems. It's being used for customer support, IT ticketing support, Inventory management in our organization Genus Tech solutions.

Cons

It's just one of my top rated tool, hence nothing to dislike for this product.

Review Source

Response from CyberSentriq

July 6, 2023

Hi Vikrant, Thank you so much for your kind review. We are very glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your customer care. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team

ND

Nassima D.  
Manufacturing Workshop Manager  
Machinery  
Used the software for: Less than 6 months

### "Examen de l'agent en direct"

March 4, 2023

5.0

Pros

LiveAgent est une solution de service client exceptionnelle qui simplifie le processus de suivi et de résolution des problèmes des clients. Le chat d'assistance de la plate-forme est très riche en fonctionnalités et permet une communication transparente avec les clients via vidéo, audio ou texte. Il est adaptable, évolutif et regorge d'extras utiles qui ne nuiront pas à votre budget.

Cons

Il n'y a rien à ne pas aimer à propos de LiveAgent. Cela m'a aidé à accomplir de grandes choses et a apporté de nombreux avantages à mon employeur.

Review Source

Response from CyberSentriq

March 9, 2023

Hi Nassima! Thank you for sharing your positive experience with LiveAgent! Glad to have you on board :) - LiveAgent Team

MM

Mary M.  
Human Resource Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Best Customer Care Service"

March 20, 2023

5.0

It has really helped me, I can now respond to my clients' queries with ease, I highly recommend it

Pros

The user interface is so friendly. It is so simple to use and to manage. The pricing is also unbeatable

Cons

The software is working great with me in my company, i have no issues with it

Review Source

Response from CyberSentriq

March 22, 2023

Hi Mary, thank you for your awesome review! - LiveAgent Team

Kevin L.  
Founder  
Food & Beverages  
Used the software for: 6-12 months

### "LiveAgent is all you need for one-stop customer service"

December 28, 2018

5.0

This is seriously a great software, rank this a solid 9 as it solves a problem of unifying support from varying channels such as social, e-mail, phone, and direct messaging. I highly recommend LiveAgent to anyone who manages support on at least 2 channels. The time saved, efficiency, and pure joy of unifying support is what makes LiveAgent a must have. A solid 9!

Pros

Title says it all - LiveAgent is awesome as a true one-stop, one-login for multi-channel customer service and messaging. We picked up LiveAgent about two months ago and use it as our sole channel for customer messages. LiveAgent is great when you have at least 2+ channels in which you receive customer messages, for us it was Facebook, E-mail, and LinkedIn. It supports other Social Platforms like Twitter; and it pulls in all messages so we can reply to each one directly in LiveAgent. This saves time and unifies our support-front into one channel.

Cons

Nothing to dislike - LiveAgent is solid, loads quickly and syncs in all messages.

Review Source

Denis N.  
Head of Production  
Higher Education  
Used the software for: 6-12 months

### "LiveAgent,The Beast and Overall Solution in Matters Customer Service."

January 11, 2023

5.0

LiveAgent is the best solution to Customer Services. I have had the best experience and It is available in all regions in the world

Pros

\- The live chat feature that LiveAgent has provided for our website where we students and clients engage and communicate with us as Matters arise.- LiveAgent has a very easy to navigate Interface that allows all clients to find their way around even without specific training

Cons

\- LiveAgent only operates where there is internet therefore limiting our clients in regions with no internet

Review Source

Response from CyberSentriq

January 12, 2023

Hello Denis! :) We're thrilled to hear that LiveAgent has exceeded your expectations. Your kind words and positive feedback mean a lot to us. Thank you for choosing us as your preferred live customer service solution. We will always strive to provide the best product and service possible. - LiveAgent Team

DO

Don O.  
VP Sales /Marketing  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "LiveAgent "

December 15, 2022

5.0

Would high recommend it's use, especially for small businesses like ours

Pros

This a is simple to install and use add-on to our website. Even when live assistance isn't available through us, we get a message and can get right back to the customer. You can also make internal notes regarding the call so you know who was assigned the customer. This allows us to follow up with progress alter on.

Cons

I would like the option to automatically log me out in instances where we close up for the day and we forget.

Review Source

Response from CyberSentriq

December 16, 2022

Hello Don! Thank you for your review of our LiveAgent! It's great to know that you find internal note feature is useful. We hope that LiveAgent continues to be a valuable tool for your business and customer service needs. If there is anything else we can do to assist you, please don't hesitate to reach out. Thank you for choosing LiveAgent! :) - LiveAgent Team - LiveAgent Team

AL

Alberto L.  
Researcher  
Computer Software  
Used the software for: Less than 6 months

### "The best customer care with liveagent"

March 19, 2023

5.0

I am very satisfied with the assistance and efficiency of this ticket attending tool. Liveagent implementation have been grateful in my company to provide solutions in a remote fashion to every client.

Pros

1\. You can make the best tickets distribution for attending the complaints of customers2. People become satisfied for the protocol attending every client in a personal form.

Cons

1\. The livechat sometimes does not load fast so is difficult to communicate if you are in a hurry.

Reason for choosing LiveAgent

Liveagent is a very pragmatic tool for implementing in your company, mostly if you are offering any kind of services online. This tool allows you to solve the issues remotely and get to know faster what are the constraints occurring daily.

Review Source

Response from CyberSentriq

March 21, 2023

Hello Alberto, thank you for your insightful review! It's really nice to see that our software has been instrumental in enhancing your company's customer support. We understand your concern regarding the live chat speed and we're constantly striving to optimize our features for a seamless experience. Knowing that our remote assistance has had a positive impact on your business is extremely motivating for our team. We're always here to help and support you on your journey. If you ever need any further assistance, don't hesitate to contact us 24/7. - LiveAgent Team

MS

Marina S.  
Customer Support Agent  
Marketing and Advertising  
Used the software for: 6-12 months

### "Helpful tool for working in the customer support field"

September 11, 2023

4.0

Overall it is a great experience, because it is helpful in everyday work and it is easier to use it when you have everything in one place.

Pros

The platform is customizable. It is available to us it in almoust every language needed.It has all the functions that are helpful for the agents of the customer support to answer faster and help the clients.

Cons

I think that is missing the function to select more canned responses or predefined answers so you can edit the availability.

Review Source

Response from CyberSentriq

September 13, 2023

Hello Marina, thank you for sharing your experience with LiveAgent. Great to hear that it is helping you with your every day work :) 10/10 recommendation also means a lot to us. - LiveAgent Team

VP

Vasileios P.  
Founder - CEO  
Financial Services  
Used the software for: 2+ years

### "Superb Software that can be used as a Multichannel Contact Center"

June 16, 2020

5.0

happily been using the software for a while now. also LiveAgent has helped us increase our users satisfaction and revenue

Pros

Easy of use: The user interface is intuitive and super easy to learn even for none tech-geeks. We are able to use it on many of our websites eachwith their own KB, Forums and Ideas/Sueggestions sharing.

Cons

Not much about cons really but just hoping to see telegram integration so we can manage support requests

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

needed a system that was easy to use and with the ability to connect ti multiple channels

Review Source

Response from CyberSentriq

June 25, 2020

Hi Vasileios, Thank you very much for such excellent feedback. We are so pleased to hear that LiveAgent has met your requirements and that it made a positive impact on your work-life. Our team works nonstop to further improve the system and pack it full of new integrations to truly meet every need out there. Stay tuned for more updates and keep up the amazing work!

TC

Toby C.  
Owner  
Computer Games  
Used the software for: Less than 6 months

### "not bad for a free plan but could use improvement"

October 5, 2023

4.0

Pros

the fact that there is a limited free plan that allows you to use the basic functionality of the software with no commitment to upgrade

Cons

the pricing plans were expensive last time we used LiveAgent and it had too many limitations

Review Source

Response from CyberSentriq

October 9, 2023

Hello Toby, kudos for appreciating the free tier of our software, it's key for us to ensure users try the basics before making any commitments. We noticed your comment about the pricing of our premium plans. Good news is, we recently updated our plans to offer annual options with different pricing tiers more suited to any business size. - LiveAgent Team

NS

Nutsa S.  
Head of Operations  
Gambling & Casinos  
Used the software for: I used a free trial

### "Very good pricing structure."

September 15, 2022

5.0

Overall for the price it is a good tool and has very fast and helpful support.

Pros

LiveAgent is easy to use and what I most like about the software is that it pricing is divided by functions, for example, the basic plan includes email support which is the one my company needs because we support only email channels. I liked Rules feature the most, it allows to set up automated workflows for more efficiency.

Cons

Other panel themes does not look good, dark version for example is very basic kind of old. Also once you set SLA levels it is confusing - only Importance changes and only if there is resolve SLA set.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing LiveAgent

Because of price and because CSAT feature for the email is included in the basic plan.

Review Source

Response from CyberSentriq

September 23, 2022

Hello Nutsa! Thank you for your kind words about LiveAgent! We're proud to offer a product that is both affordable and high-quality. As for the UI and Themes, we're currently working on some UI improvements and we can't wait to show you the results :) Stay tuned! - LiveAgent Team

MS

Mukesh S.  
Information Technology Administrator  
Chemicals  
Used the software for: 2+ years

### "Unified platform for communication and other services."

June 19, 2023

5.0

It's making communication lively on virtual meeting and other grounds where communication is key.

Pros

Unified communication enhanced with great video conferencing support.Direct chats and also on telephony management.Customer services and access all supported.

Cons

Nothing major on the set back for the period I have been using it.

Review Source

Response from CyberSentriq

June 21, 2023

Hello Mukesh! Thank you for your 5-star review! Remember, if you ever need assistance, we are here for you 24/7 via chats or email :) Wishing you a great day ahead! - LiveAgent Team

VR

Verified Reviewer  
CEO  
Consumer Goods  
Used the software for: I used a free trial

### "Good Softwarem Bit expensive when you add extentions"

February 13, 2024

5.0

Good, its easy to use. Setup was very easy.

Pros

Should just make a total package and total price. Facebook and whats app should not be a seperate module

Cons

Liveagents wants me to pay for seperate modules. Just make 2 or 3 tiers. Light medium, Advanced. and 3 price brackets. that way we know what to expect.

Review Source

Response from CyberSentriq

February 15, 2024

Hi, Thank you very much for your feedback. We are glad that you have been overall satisfied with LiveAgent and its features. Our pricing is structured in a way to allow more flexibility for our clients, however, we will pass your feedback to our team. Have a great day! -LiveAgent team

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