# Page 22 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 22 - Is LiveAgent the right Help Desk solution for you? Explore 1754 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1754) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 22 - Reviews of LiveAgent ## Showing most helpful reviews Showing 526-550 of 1754 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AMN Anne Marilyn N. Event Coordinator Computer Networking Used the software for: 6-12 months ### "Review For LiveAgent" December 26, 2022 5.0 It's an amazing personalised software that makes it easy for interaction with customer. Pros I absolutely like that the software helps my customers and visitors from my website to be assisted in real-time. Hence this has transformed the companies custom care journey. Cons The software can be rather slow at times. Review Source Response from CyberSentriq December 27, 2022 Hi Anne! Thank you for your 5-star review of LiveAgent! We're glad to hear that the software has been helping your customers and visitors to get real-time assistance. It sounds like overall, you've had a positive experience with the software. We're sorry to hear that you've experienced some slowness with the software at times as this is quite unusal. If you ever encounter any similar issues or have any questions, please don't hesitate to reach out to our support team. We'll do our best to help resolve any issues and make sure you have a smooth experience. - LiveAgent Team RR Ravikumar R. CEO Information Technology and Services Used the software for: I used a free trial ### "Live Agent Satisfaction" August 19, 2023 5.0 Pros Quality and User Experience and User interface Cons Pricing has to be reduced. Mostly it's hard to understand for newbies Review Source Response from CyberSentriq August 22, 2023 Hello Ravikumar, It's great to hear that you appreciate the quality and user experience with LiveAgent. That's the magic we aim to bring to customer service in the IT industry. However, we hear you on the pricing and understand the initial learning curve, especially for those starting new. Good news - we've tailored yearly plans and pricing tiers to accommodate businesses of any size, packed with all the features you love. We love your feedback and will keep it in mind for future improvement. After all, making things comprehensive and accessible is part of our job! - LiveAgent Team VR Verified Reviewer Marketing Coordinator Oil & Energy Used the software for: Less than 6 months ### "Helps Deliver Top Notch Customer Service" January 24, 2018 4.0 Dramatically reduced the time our customer service team has been able to respond to customers, increase in customer satisfaction as well as less stress on our customer service team. Pros We love the user-friendly interface, quick set up, and that it was so easy to configure. It has dramatically reduced the time our customer service team has been able to respond to customers. It offers everything from chat, video, phone, email, and more to respond to our customers. We have seen an increase in customer satisfaction as well as less stress on our customer service team. If your business is built around customer service, I highly recommend this software. Cons The feature that I dislike the most is the ticketing system. It does not allow you to merge tickets which creates multiple tickets for the same issues. Numerous email notifications will be sent out referencing the same ticket/issue, but we have to add notes to all of them. It gets very tedious at times especially when you work in a service industry. Also, the mobile isn't really useful. A customer can interact on mobile, but we are unable to receive messages on moble or text. Although, the customer is able to text. This would be a really useful feature to have enabled. Review Source jW jim W. human resource manager Commercial Real Estate Used the software for: 6-12 months ### "all in one customer support services" August 23, 2023 5.0 liveagent is a rich software on customer support from live desk, live chat and also customer care. no matter in which way inquired a customer will get satisfied Pros liveagent has intuitive, sharp and user friendly interface which also comes with great customization options. therefore can be customized to automatically respond to common questions by clients without necessarily engaging the customer agent physically hence saves on labor. Cons liveagent has great value for it's price which might yet poise a challenge to a new business as it might need some budget allocation Review Source Response from CyberSentriq August 25, 2023 Hi Jim, Thank you very much for your feedback. We are glad to hear that LiveAgent has been a good fit for your company and that you have been satisfied with the benefits it brings to your customer care. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team KP Konstantinos P. CEO Building Materials Used the software for: 1-2 years ### "Grow up" June 3, 2022 5.0 The biggest problem this software has solved for me is that it manages perfectly the large volume of emails my company receives, as well as the classification of customers. It's like having an employee who works for me 24/7/365 Pros The process of learning this software was very easy, even for employees who do not have good computer skills. Cons This tool has helped my company grow so fast, in such a short time. Switched from [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) It does not offer me email management options, and most importantly it is not updated. Their difference is like day and night. Review Source PK Peter K. Project Manager Security and Investigations Used the software for: 2+ years ### "With significant benefits for all." February 14, 2023 5.0 The experience is blissful especially how easily it was to install and it keeps updating. Communication on emails and live meetings is now more improved. Pros Email management ensuring we don't even have bulk mails . It is very secure as well.For integration within the organization and out of the organization on live calls and meetings. Cons For a couple of years using it now and I'm really delighted. Review Source Response from CyberSentriq April 26, 2023 Hi Peter! Thank you for sharing your positive experience with our email management feature! We're thrilled to hear it has made a significant impact on your organization, both internally and externally. . We always strive to make the installation process and updates as seamless as possible, so it's great to hear that you've found it easy and convenient. - LiveAgent Team VV Vimal V. Manager Information Technology and Services Used the software for: Less than 6 months ### "Will recommend to other users." May 21, 2023 5.0 Customers issue can be resolved efficiently when the ticketing system and chat service was live 24/7. It was a good experience. Pros I liked the chat and Email service, I was working as customer support executive with Endurance International Group. I used LiveAgent and the email / chat service was user friendly to use. Cons Sometimes it gets stuck if multiple chats are getting handled. The email ticketing system was working very well. Review Source Response from CyberSentriq May 23, 2023 Hello Vimal, thank you for your review and recommendation of LiveAgent! We appreciate hearing that our chat and email service made a positive impact on your customer support role. We understand that handling multiple chats simultaneously can pose challenges, and we continually strive to improve this feature. Efficiently resolving customer issues is our top priority, and we're glad to know that our 24/7 customer service has contributed to your great experience :) Thank you again for your valuable input! - LiveAgent Team VR Verified Reviewer Intern Human Resources Used the software for: 1-2 years ### "Intuitive to learn and easy to keep track of important matters" January 5, 2019 4.0 Overall, my experience with LiveAgent was largely positive and it allowed me to get done what I needed to get done without much difficulty, which is more than I can say about some other customer queue programs I've worked with. Pros The best part of this software is that it is fairly intuitive and easy to learn by doing. It's quite simple to click around and learn on your own, and the majority of the features that you need are upfront and not buried in menus, which is extremely helpful when dealing with a busy customer list. Cons The biggest con of this software is it customization options. After I get acquainted with a software, I like to customize it to my needs and move things around to make it more seamless to my work process. Review Source Andrigo F. Support Analist Information Technology and Services Used the software for: 1-2 years ### "One of the best chat tools i've ever used." June 30, 2022 5.0 Very good. If you need live chat for support, i really recommend it. Pros Livechat made my life easier since i've implemented it on my company. My team now is more responsive than ever and my custommers are happy! Cons I don't think i've found something negative about Livechat yet. Review Source Response from CyberSentriq July 27, 2022 Hello Andrigo! Thank you for your 5-star review! Happy to have you with us :) - LiveAgent Team VR Verified Reviewer Co-Founder Internet Used the software for: 1-2 years ### "Fully-featured help desk software" September 29, 2019 5.0 Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products. Pros I use Liveagent to create support desks for multiple products. The software works without any issues when it comes to a fully-featured help desk ticketing software. Cons I wish the UI would be more modern though this is not a big issue. The livechat feature is not good with limited options so I'm using another tool for livechat Review Source Response from CyberSentriq October 1, 2019 Hello, thank you very much for nice feedback. We appreciate it :) Have a nice day. Mosaad S. Marketing and Advertising Specialist Marketing and Advertising Used the software for: Less than 6 months ### "The best process software to handle your customers" February 7, 2023 5.0 It's a beautiful and happy experience as it has the best impact on my business. Pros The software has lots of features, it provides me with a live connection with my customers and tracks their issues, and follows their escalations. Cons The ticketing system has some interruptions from time to time but it works fine most of the time. Review Source Response from CyberSentriq February 8, 2023 Hello Mosaad, Thank you for your review and a 5-star rating ) We are glad to hear that you enjoy using LiveAgent! - LiveAgent Team Travis P. Owner Marketing and Advertising Used the software for: 1-2 years ### "Tons of features at a great value" March 18, 2020 5.0 Pros LiveAgent is easy to setup and start using right away. the check-mark style setup list was really helpful in getting going. Cons Some of the more advanced setup options were tricky to setup. After a few messages with support, I got it all up and running, though. Review Source Response from CyberSentriq March 23, 2020 Hello Travis. Thank you for your useful feedback. We are glad to hear that you found LiveAgent easy to set up and it's making your job at least a little bit simpler. We understand that some parts of LiveAgent can seem more complex and therefore we have 24/7 online chat and email support ready to help you in case there is something uncertain. If you find yourself having any questions or further suggestions please hit us back at support@liveagent.com. We also offer White glove setup from our side, do not hesitate to use it at any time. AB Alexey B. Head of Customer Support Financial Services Used the software for: 2+ years ### "One of the best Help Desk services around" March 24, 2022 5.0 Just excellent service, coming back from another Big-name provider and LiveAgen can deliver the same functionality in a much more accessible way. Pros It is simple yet efficient software that allows tuning almost to any of your daily needs as a customer service department. Good pricing, efficient customer support, and highly customizable. Cons It would be nice to have more variables for customizing workflow, right now there are not that many Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Pricing, customer support Review Source Response from CyberSentriq March 25, 2022 Hi Alexey! Thank you for your feedback and a 5-star rating :) Happy to have you on board! - LiveAgent Team Linda P. Commercial Agent Medical Devices Used the software for: 6-12 months ### "answering my customers is more accessible" February 18, 2023 3.0 Pros the tool is not complicated to use and very practical. it is fast and easy to use Cons sometimes it bugs a little, but it's not much, compared to the usefulness of the tool, it's rather a good investment Review Source Response from CyberSentriq February 20, 2023 Hi Linda! Thank you for your review! We are happy to see that you find LiveAgent easy to use :) - LiveAgent Team DM David M. CEO Publishing Used the software for: 1-2 years ### "The best helpdesk software I have used" March 19, 2020 5.0 LiveAgent has become my go to app for all support requests and I have never had any issues with it in 2+ years of constant use. Pros I like the ease of use, the fact I can template answers (saving heaps of time) and track every support thread with ease. Knowing that I have a trusted place to properly serve and support customers and dont need to worry about requests falling through the cracks gives me peace of mind. Cons There is actually nothing specific that I dislike about LiveAgent. It does all that I require (and more). My usecase is quite simple, and I do not have to deal with too many support issues, so in my case, LA is all I need and beyond. Review Source Response from CyberSentriq March 23, 2020 Hello David, thank you very much for your kind feedback! We are happy to have you around for two years already! :) And I am glad you find it easy to use LiveAgent and that you feel like it is saving you heaps of time as it is exactly why LiveAgent was developed, to make the work more efficient and to help you keep everything under one roof with nothing being missed or overseen :) You know where to find us should you need anything! Laureine Claire N. Manager Farming Used the software for: Less than 6 months ### "Meilleur outil d'assistance client " September 9, 2023 4.0 Pros Le système de gestion des boîtes de messagerie est très bien intégré Cons La gestion des contacts pourrait être améliorée pour une meilleure utilisation Review Source Response from CyberSentriq September 12, 2023 Hi Laureine :) Thanky you for your feedback! - LiveAgent Team AM Andrew M. Information Technology Administrator Security and Investigations Used the software for: 2+ years ### "Affordable and substantial tool for your day to day use." February 14, 2023 5.0 It is live for easy communication on video and audio and we get to manage our call center very well especially on the help desk for customer support. Pros We get to control our call center and telephony very well and orderly making it easy as well to engage our customers or colleagues communication.Live calls enhance clear video conferencing and online meetings. Cons Screen sharing has some features limited in a way . Though not such a big deal but it would be better. Review Source Response from CyberSentriq February 16, 2023 Hi Andrew! Thank you for your awesome review ! We are happy to hear that LiveAgent is making your everyday work and customer support easy :) - LiveAgent Team VR Verified Reviewer Customer Support Engineer at Cisco TAC Outsourcing/Offshoring Used the software for: 1-2 years ### "Great tool for customer service" April 1, 2019 4.0 It´s been great! LiveAgent has optimized our Support Service in a huge way. Chat Support is very helpful as well to solve simple service request, allowing our onsite Support team to focus only on complicated incidents. Pros It has been very helpful to setup our own live chat support. But more than that, the integration with phone, emails, social media and website is really powerful. LiveAgent captures all this sources of customer interactions and log it in a single ticket. You can customize it to suit your company needs and services models, and also have powerful reporting tools for your helpdesk service and Metrics benchmark. Cons The cost is somewhat high. I believe this solution is meant for big companies. Review Source DK Daria K. Customer Support Manager Information Technology and Services Used the software for: 1-2 years ### "Good tool" May 16, 2023 5.0 Great, customer support is the best Pros Very easy to use and understand even if you have no Experience Cons I would choose the design for more modern one Reason for choosing LiveAgent Price and easy to use Review Source Response from CyberSentriq May 17, 2023 Hello Daria! Your kind words about our customer support as well as ease of use truly made our day! We understand that design preferences can vary, and we appreciate your feedback on that front. Remember that we're constantly working on improvements to create the best experience possible for our users. Thank you for choosing LiveAgent, and we look forward to continuing to serve your needs. Cheers! - LiveAgent Team VV Vladimir V. CEO Information Technology and Services Used the software for: Less than 6 months ### "Great and easy to use solution for start-ups" August 31, 2021 4.0 Definitely, I suggest this product. Pros Since we are a start-up and a new company on the market, we were looking for a relatively well-known, easy-to-use, and stable solution for implementing a live chat in our website and application. We were surprised how easy it was to set up a live agent and in probably 30-60 minutes we had a customized live chat on our website! Cons We had a problem setting up a custom background color for our live agent. Even until now, we weren't able to figure out how to set this up so that our live chat doesn't have a different color than our main website theme. Another suggestion for improvement would be to allow us to change a sound that's played when someone opens up a chat. It is too calm and it happened to me that I missed a call few times because I just couldn't quickly remember what is this sound that I am hearing. Review Source Response from CyberSentriq September 21, 2021 Hello Vladimir! Thank you for your review :) It's one of our main goals to make LiveAgent easy to set up and highly customizable according to your needs. It is possible to customize sounds through plugins (Configuration>System>Plugins) However, if you encounter any issues while customizing your live chat, don't hesitate to contact our customer support, we're always happy to help! -LiveAgent Team BF Brandon F. Transportation Analyst Computer Software Used the software for: 2+ years ### "Fantastic Ticketing System!" March 1, 2020 5.0 This is a ticketing system that I would recommend to others. Live Agent has allowed our company to organize and prioritize our tickets with ease. Pros The default colour scheme makes it easy to identify the status of tickets (which ones are new, answered, etc). The '"create views" is a very flexible feature that allows you to filter emails, which helps with managing project work. Cons Being a daily user, re-selecting all recipients when forwarding an email can be a pain. Review Source Response from CyberSentriq March 4, 2020 Hello Brandon, thank you for taking the time to write this review! :) We are super thrilled to hear that you are happy using our software and that it helps you with your day to day work handling all the tickets you are getting! Regarding the forwarding, the field for a recipient stays blank on purpose so that you could choose somebody who is not included in the conversation yet but feel free to shoot us a suggestion of how would you like it to work at support@liveagent.com and we will be happy to pass it on to our developers as a suggestion for LiveAgent's future development :) Arpad S. Brand Designer | UI, UX & Visual Designer Design Used the software for: 6-12 months ### "Customre support app that's a joy to use" June 4, 2019 4.0 A great experience so far. Way better than using simple emails for client facing communication. I set up the chat widgets on my websites and all the communication flows through a centralized app, which is great. You even can connect your facebook and twitter accounts to the system and all your messages will appear in LiveAgent too. Pros I like that all of my customer support requests and inquiries are at the same place in nicely organized conversations, without messy email chains. I like the idea of having a centralized place for all inquiries coming from current customers and potential clients. Cons it's a great app overall, it does so much. One thing that annoys me a little is that you can't log into your Agent account from multiple devices at the same time. The mobile app looks a bit dated, but it's functional. Review Source Response from CyberSentriq July 4, 2019 Hello, thank you very much for your nice review. We appreciate it :) Have a nice day. MK Michal K. Owner Retail Used the software for: 6-12 months ### "Perfect all in one solution for customer service!" October 29, 2020 5.0 Overall, to have all the e-mails, calls, chats, social media comments in one place - that's the greatest benefit of LiveAgent! All of this is supported by good analytics and excellent customer support. Pros You can make basic settings relatively easily. There is extensive help for most functions. The UI is not the best, but every agent got used to the environment within 2 weeks - so it is easy to understand and use :) Cons Some advanced features/use of LiveAgent caused the problems, but finally after a few chats with excelent customer support we have solved it! Review Source Response from CyberSentriq November 2, 2020 Hi Michal, Thank you very much for your kind feedback. We are so pleased that LiveAgent was the right for you and your agents and that you have been satisfied with our support team. We hope you will be equally satisfied with incoming updates to make LiveAgent even better and more efficient. Stay tuned and keep up the good work! Steve M. President Retail Used the software for: 2+ years ### "Great value for product" January 11, 2023 5.0 Pros Easy to use and setup. Team helped us set up when we began Cons Sometimes can get a bit complicated but I understand it's needed. Review Source Response from CyberSentriq January 13, 2023 Hi Steve! :) Thank you for the kind words about LiveAgent! We're thrilled to hear that it was easy to use and set up, and that our team was there to assist you. - LiveAgent Team VR Verified Reviewer Reviews Writing and Editing Used the software for: Less than 6 months ### "Liveagent problem" April 26, 2023 3.0 Pros This is for people who like to make new friends and I like to meet people and talk so that's fine too Cons The login process of this app is very slow, if it is fixed then it can be even more useful. Review Source Response from CyberSentriq May 1, 2023 Hey there, thank you for the review. We're thrilled ( and quite surprised) to hear that LiveAgent has provided you with opportunities to meet new friends. Who knew that customer support software could double as a friendship catalyst, right? Whether this review was intended for LiveAgent or not, we're thrilled to be part of your journey in making new friends and connections :) - LiveAgent Team Talk to a Capterra advisor for free and get results within 15 minutes.