# Page 29 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 29 - Is LiveAgent the right Help Desk solution for you? Explore 1777 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1777) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 6th, 2026 # Page 29 - Reviews of LiveAgent ## Showing most helpful reviews Showing 701-725 of 1777 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SD Scott D. CIO Retail Used the software for: 2+ years ### "Chat Software is Crucial" May 4, 2020 5.0 The software and the company have been great to work with. Their support and the documentation has been good. Pros It is very flexible to set up and use. Both from the agent standpoint and the customers standpoint. Dashboards and reporting are nice as well. Cons I do wish there was an auto logoff feature for the agents. Sometimes our agents forget to logoff at the end of their shift and this can be frustrating for our customers. Review Source Response from QualityUnit May 6, 2020 Thank you very much for your kind feedback, Scott! :) Regarding the automatic log-off, you can maybe turn on the Auto-pause function in the Configuration. This will put your agents on pause if they miss a chat/call :) Feel free to reach out to us for more info via chats or email! We are always here for you :) kevin M. CEO Marketing and Advertising Used the software for: 6-12 months ### "Full featured platform for small businesses" April 1, 2020 5.0 Very easy to setup out of the box! IF you do need help, support is ready with an answer. I was able to customize how the chat widget looks so it doesn't clash with my site. Pros When this dropped on Sumo, I thought I was getting a simple chat app. WOW, it floored me when I first logged in. So many options to set up your chat application AND call center. The call type live agent feature on my website made my small business look much bigger than it actually is. I was able to answer chats on my Android phone with their mobile app. Cons I had trouble getting the call center set up but the "how-to"guide and support got me up and running implementing my Twilio account and phone numbers into the app. Review Source Response from QualityUnit April 3, 2020 Thank you very much for your awesome feedback, Kevin! We appreciate it a lot :) LiveAgent was developed in a way that all kinds and sizes of businesses would manage to set it up in a way that works best for them and therefore I am glad that you managed to set up yours! Just know that we are always here for you! :) Siti Aminah H. Senior Software Development Engineer Financial Services Used the software for: 1-2 years ### "Impressive and get the job done" February 6, 2023 5.0 Pros Complete package that are excellent for managing customer support platform. Cons I love working with the features as they are unique. Review Source Response from QualityUnit February 13, 2023 Hello Siti! Thank you for your 5-star review :) Happy to have you on board. - LiveAgent Team JB John B. Owner Information Technology and Services Used the software for: Less than 6 months ### "LiveAgent is worth the wait" December 17, 2023 5.0 Once setup, and for the price, LiveAgent provides a complete one stop for serving and supporting clients via any communication method your customers may prefer. Pros LiveAgent is a well designed solution for supporting and resolving client/customer needs. It has been well thought out and designed. Cons There is a bit of a learning curve and quite a bit to setup before you really get started but everything is very well documented with walkthrough video's Review Source Response from QualityUnit December 21, 2023 Thank you, John, for the positive review! We're glad that our design meets your needs and that you're appreciating the value LiveAgent brings to client support. If you need any assistance with the learning curve or setup process, our team is always here to help. - LiveAgent Team VR Verified Reviewer Resident Hospital & Health Care Used the software for: 2+ years ### "Solid customer service software" September 24, 2020 5.0 Used this software as a consumer and have only had good experiences: easy use, rapid response, good results. Pros Allows customers rapid communication with customer service and prevents long wait times on the phone. Ability to start tickets and many unnecessary phone calls can be avoided. Free service avaialble. Cons Not as large as other customer chat softwares, but no obvious shortcomings due to this fact. Would recommend this software. Review Source Response from QualityUnit September 28, 2020 Hi there, Thank you very much for such kind feedback. It's amazing to hear that you have been satisfied with LiveAgent and that it has made a positive impact on your everyday work life. You know where to find us in case of any questions - our support team is online 24/7! Emmanuel D. Gestionnaire Retail Used the software for: I used a free trial ### "Un logiciel d'assistance " September 17, 2023 5.0 Pros LiveAgent est un meilleur logiciel pour la gestion clientèle très équilibré et très efficace. Très simple et facile à utiliser avec des fonctionnalités tellements innovantes. Il m'aide à répondre aux clients en tant que gestionnaire et avec meilleurs CRM. Je le recommande Cons C'est un très bon logiciel pour l'assistance et avec une qualité de fonctionnalités. Je n'ai pas eu d'inconvénient Review Source Response from QualityUnit September 18, 2023 Hi Emmanuel! Thank you very much for your awesome review and recommendation :) - LiveAgent Team Adam A. Principal Cofounder Biotechnology Used the software for: 1-2 years ### "It's Not ZenDesk" December 26, 2018 5.0 We're happy and they're happy. Their employees have the tools they need to communicate and employers need to keep their customer service department efficient. It's made everyone's lives easier, including my own. Pros And that's a good thing. We and our clients were constantly having trouble with ZenDesk, but after looking at different options, we chose LiveAgent based on user reviews and its price. He purchased it along with some other goodies through AppSumo. The tracking feature is great and everyone was happy. It was easy to show our clients, including those who are lacking technical finesse, how to configure it and get the information they need. Cons LiveAgent does exactly what it's supposed to do. I'm not sure what the more expensive alternatives might have to offer, but my guess is not much if anything at all. Review Source EV Eric V. Director of Web Development and Technical Support Education Management Used the software for: 6-12 months ### "Very happy with LiveAgent" October 21, 2020 5.0 LiveAgent was so simple to set up and was easy for us to move to. This has really helped us centralize our support and provide better support to our users. Pros We run multiple client facing websites and LiveAgent was very easy to set up so that we can manage where the emails and tickets are coming from so that we can better help our users from a single support console. Cons For us there isn't much not to like about LiveAgent. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) We found we needed more functionality. Review Source Response from QualityUnit October 23, 2020 Hello Eric, thank you very much for your amazing review! I am thrilled to see that you found the setting up and using LiveAgent very easy! You know where to find us should you need any help! :) TB Theodoros B. CEO Automotive Used the software for: Less than 6 months ### "Perfect ticketing system " July 2, 2023 5.0 Pros Very helpful. We can organize our daily tickets to support our customers. Cons At the moment we don’t have futures that we don’t like. Review Source Response from QualityUnit July 4, 2023 Hi Theodoros, Thank you very much for your feedback. We are very glad to hear that you have been satisfied with LiveAgent and the benefits it brings to your customer care. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team Mohammad K. Web Developer Internet Used the software for: 1-2 years ### "Best chap widget " July 21, 2018 5.0 Pros It is the best chat widget and help desk you can find on the market. With it's amazing ability to connect everything you can be assured of a great customers service. Everything is spot on and the speed of everything is fast, I wish more software would be like this Cons We had some trouble with the branding on the widget, but achieved to replace it and customized it to match our design. Review Source MD Manji D. site admin Marketing and Advertising Used the software for: 6-12 months ### "My live agent experience" March 18, 2020 4.0 As long as it solves our customer support issues we like to use it Pros Pro: live agent has so many customer support features that we can leverage to save our time and with less support stuff we can answer all the questions come from prospects. it comes with social media integration which way too easy for us to connect with people love it Cons for newbies, it may little bit confusing inside. they might have less user experience some time we have to contact support which is great always answer our questions, to solve some user interface issue,,if they can improve the UI and UX that would be bets chat support software out there Review Source Response from QualityUnit March 23, 2020 Hi Manji, Thank you very much for your kind review. We are very pleased to hear that LiveAgent was able to meet you business needs and make your work-life a little easier. It's true that no software is ever truly perfect, but our team works 24/7 to further improve LiveAgent - including its UI - to make it the best available helpdesk solution on the market. Stay tuned for more updates coming your way! MW Martin W. Live Chat Administrator Building Materials Used the software for: 1-2 years ### "Works well for us" February 1, 2022 5.0 Overall very positive, with few flaws. Pros The software is simple to use, simple to edit and easy to train new colleagues on. The software also allows alot of valuable insight to be gathered through customer use. Cons The software doesn't always play alert noises for new contacts, so there is a potential to miss chats if you're in a different browser/program. Review Source cO clementine O. Customer service Food & Beverages Used the software for: 1-2 years ### "Amazing App, enables perfect teamwork" October 14, 2021 5.0 Pros It is very pleasant to use as it gives you a very good overview on your work an enables you to work together with your team Cons i don’t have anything that I don’t like about the software Review Source Response from QualityUnit October 18, 2021 Hi Clementine! Thank you for your feedback. Happy to have you with us ! :) - LiveAgent team LaG Luis armando G. Director operativo Management Consulting Used the software for: I used a free trial ### "Chats para negocios pyme" November 7, 2022 5.0 Satisfactorio en lo general sobre todo ñara brindar información rapida y.una comunicaciónmas personalizada Pros Una funcionalidad sencilla practica divertida de hablar via chats con clientes t contactos Cons Cuando se cae la conexión y el.proceso de implementacion para negocio Review Source Response from QualityUnit November 11, 2022 Hello Luis! Thank you for your review of LiveAgent. We're glad you appreciate the chat functionality and find it practical for talking with clients and contacts. We're sorry to hear that you experienced dropped connections and difficulties with implementation. In case that happens, please reach out to our 24/7 customer service via chats or email to resolve this issue. - LiveAgent Team Kathy O. Consumer Goods Used the software for: 1-2 years ### "J&D Manufacturing" August 9, 2016 4.0 I searched several chat options and chose LiveAgent for the price. It's been great for our needs at a relatively low cost. Pros Cost and how seamlessly it was to incorporate it into our website and start using. Cons Customer service is sometimes slower because they are located in a different part of the world. Seems better now than when we started. Review Source Response from QualityUnit August 16, 2016 Thank you Kathy for your feedback. We sped up the processes so it's much faster now :) eR elie R. agen t Consumer Services Used the software for: 6-12 months ### "meilleur logiciel du service client " December 9, 2023 4.0 Pros il est facile a utiliser avec ses plusieurs fonctionnalité Cons je n'ai pas encore trouvé d’inconvénient avec live agent Review Source Response from QualityUnit December 12, 2023 Thank you for taking the time to leave a positive review, Elie! If you ever, by any chance come across any drawbacks or need assistance, don't hesitate to reach out to us :) - LiveAgent Team aJ amy J. Registration Manager Events Services Used the software for: Less than 6 months ### "LiveAgent for Customer Services" August 11, 2020 5.0 My team has benefited from using Live Agent by adding online chat to all of our client sites, reducing costs and amount of time spent with each customer, and by centralizing all customer service interactions. Pros We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use. Cons I wish that some of the settings were easier to change, or were available. For example, message forwarding to outside of the system is limited, does not automatically include attachments or the previous messages. We have to reattach and copy in the prior message. Review Source Response from QualityUnit August 20, 2020 Hello Amy, thank you very much for your kind feedback! We are thrilled to have you with us and I am also glad to hear that it was easy for you to implement LiveAgent and that it also helped you reduce the time you spent solving the customers' queries :) Know that if you have any questions or suggestions, you can always start a chat on our website and get in touch with one of our support agents 24/7 :) MGR Maria Gabriela R. Social media manager Education Management Used the software for: Less than 6 months ### "LiveAgent helps us keeping our clients and potential clients happy." June 24, 2023 5.0 Pros The universal inbox is my favorite feature. We receive all our inboxes in one place and we are able to answer them all. Cons Si far everything has been amazing. We love that it also analyzes our agents service and we can make changes or improve really fast. Review Source Response from QualityUnit June 29, 2023 Thank you for sharing your review of LiveAgent. We're pleased to know that our platform assists in keeping your clients and potential clients content. It's good to hear that the universal inbox feature is serving you well by consolidating all communications in one place. Your positive feedback on our agent service analysis tools which facilitate swift adjustments and enhancements is also appreciated. Your insights are crucial for our continuous development, and we're committed to upholding the high quality of service you've come to expect from us. Best Regards, The LiveAgent Team JS Jordan S. BDM Information Technology and Services Used the software for: I used a free trial ### "Great service, big bang for your budget" September 26, 2022 4.0 I needed something quick and easy to use which defiantly is the case with Live agent. Pros I like all that the service en compasses having a chat is imperative to success. Being able to analyze and benchmark with the analytics is important for growth. I love the whole Live agent platform Cons There are none I think having a easier extension is the only feedback. Review Source Response from QualityUnit October 6, 2022 Hello Jordan! Thank you so much for your kind words - we're so happy to hear that you're enjoying LiveAgent! Customer chat and accurate analytics are definitely important parts of success for many businesses, and we're glad that our software is helping you to grow :) - LiveAgent Team JM Juan M. Co-Trustee Consumer Services Used the software for: I used a free trial ### "Awsome Product-Love it" November 6, 2023 5.0 Love it~Great response time. Awesome software. Pros The adjustable chat cion features, the ability to speak with a potantial customer on the spot and answer any question. Tons of major pros. Cons The pricing structure for a startup, if you all could just make the knowledge base simple an option item it would be great! Review Source Response from QualityUnit November 22, 2023 We appreciate your feedback, Juan! It's fantastic to know the chat features are hitting the mark for you. We take your thoughts on our pricing to heart and aim to support startups like yours. Don't hesitate to contact us for possible solutions regarding the knowledge base. - LiveAgent Team RV Richard V. Call Centre manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Live Agent is practical " September 17, 2024 5.0 From the getgo, it was self explanatory . Pros Ease of use , control functions and setup . Cons Not much to say . Perhaps slight delay in logging in Reason for choosing LiveAgent Definitely the reviews Review Source IS Ivo S. Sales manager Mental Health Care Used the software for: 1-2 years ### "Helps a lot" October 6, 2021 4.0 Pros Passing a mail to another person, that makes it easy Cons The design is very not the stLe i likw it Review Source Response from QualityUnit October 12, 2021 Hi Ivo! Thank you for your review. Happy to see that LiveAgent makes your work with email easier. As for design, there are a few themes to choose from and more designs are coming so you can customize LiveAgent according to your style :) - LiveAgent team rG ramin G. the manager Automotive Used the software for: I used a free trial ### "Good and available software " February 17, 2023 4.0 Pros The product is easy to use and easier to access Cons Free software support and services and connection type Review Source Response from QualityUnit February 20, 2023 Hey Ramin, thanks for sharing your thoughts on LiveAgent! We're glad to hear that you find the product easy to use and access. Having an intuitive and user-friendly interface is definitely a plus when it comes to helpdesk software. Regarding your cons, I can understand how free software support and services could be a downside for some users who may need more extensive help or customization options. It's worth noting that LiveAgent does offer paid support options for those who require more personalized assistance. As for the connection type, We're not sure exactly what you're referring to here. However, it's important to have a stable and reliable internet connection when using any cloud-based software to ensure that you're able to access it seamlessly and without interruptions. Thanks again for your review, and we hope LiveAgent continues to meet your needs! - LiveAgent Team VR Verified Reviewer Web Consultant Internet Used the software for: 2+ years ### "Service at its best" June 28, 2018 5.0 Pros Having live support over the internet via chat is simoly amazing. Having this platfomr makes service easy Cons Whats ther not to love about this product since it is simply genius to think of a platform for chat support Review Source TC Toby C. Sales administrator Wireless Used the software for: 6-12 months ### "Day to day use of live agent" August 25, 2022 5.0 for day to day usage, sorting emails and displaying general information LiveAgent is a great tool. Pros The ticketing system that can be used to reference specific email threads is a great tool that i use continuously throughout the day. Cons the way in which older email threads is displayed can be confusing as it overlays them in front of the current email thread. Review Source Response from QualityUnit August 30, 2022 Thank you so much for your kind words, Toby! We're really happy to know that you're enjoying our ticketing system and that it's making your job easier. We appreciate your feedback and we'll keep working hard to make sure that our system meets your needs. - LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.