# Page 3 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LiveAgent the right Help Desk solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 3 - Reviews of LiveAgent ## Showing most helpful reviews Showing 51-75 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Abhishek Kumar T. Chief operational officer Media Production Used the software for: 6-12 months ### "perfect tool for team customer management" May 11, 2026 5.0 Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Pricing was the main reason we chose liveagent over zendesk, we are a mid size startup and liveagent fit our budget Review Source VR Verified Reviewer Manager SI Comptabilité Accounting Used the software for: Less than 6 months ### "Excellent rapport qualité/prix" April 29, 2026 5.0 J'ai fait la mise en place et depuis je suis en supervision. Nous projetons de le déployer pour 2 autres services dans notre groupe. Pros La simplicité de mise en place, les rapports paramétrables de suivi, la souplesse de base contact et la base de connaissances. Cons Le surcout pour l'IA qui n'est pas inclus dans le forfait de base et qui dépend d'un prestataire extérieur (FlowHunt) qui est pourtant dans le même groupe. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Meilleur rapport qualité/prix. Pour le fonctionnel dont nous avions besoin, le cout était bien inférieur. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Pour un meilleur suivi des tickets, une meilleure gestion de la base de connaissances et l'intégration de la téléphonie. Review Source ND Noemi D. Senior Financial Analyst Hospital & Health Care Used the software for: 6-12 months ### "Connecting Conversations: Making Relationships That Matter " April 24, 2025 4.0 LiveAgent has very significantly impacted the way our company addresses various teams and clients. The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded. It has also been realized that turning over certain procedures to automation has led to a decrease in response time. freeing up time for analytical challenges. The system has been able to eradicate some communication breakdowns that used to slow down meetings that concern financial issues in the organization. Pros I would like to emphasize LiveAgent's ticketing system that gathers all the client interactions in one place. Client interaction with a document is also valuable, with its real-time visitor monitor feature for important financial documents. This feature builds a focused window view with alerts of approvals to be made and a list of priority clients as per the finance sector tailored for the analysis. Cons There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings. It still is integrated merely with the systems of some vendors, and integration requires significant workarounds to align a business's data. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) We moved from Zendesk as it ceased to meet the need for dedicated features. LiveAgent provides a better way to categorize tickets as well as better document management facilities to share documents, including reports, with security. Review Source Response from QualityUnit April 29, 2025 Hi Noemi, thank you very much for your review! It's a pleasure to hear that LiveAgent meets most of your team's needs. We would be happy to help you make your experience with LiveAgent even smoother or to hear your feedback regarding the software's features in more detail. Our support team is here for you 24/7, so feel free to reach out! - The LiveAgent Team VR Verified Reviewer Assistente de Mídias Sociais Education Management Used the software for: Less than 6 months ### "Atendimento omnichannel simplificado" September 4, 2025 4.0 Utilizo o LiveAgent e venho tendo uma boa experiência com ele, é um sistema muito bom e com muitos recursos, além de ser de fácil uso e prático. O suporte também é muito bom, sempre que tive dúvidas, eles me auxiliaram. Pros A praticidade em gerir meus clientes unificando canais de atendimento, as funcionalidades de suporte que o LiveAgent fornece, como os recursos de base de atendimento e central de atendimento. Cons Os preços são somente em dólar, não há suporte para a minha moeda local, além da interface ter melhorado, mas ainda sinto que precisa de mais ajustes para se tornar prática e de fácil uso. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) O LiveAgent aparentou ser mais agrável e com mais recursos. Review Source Response from QualityUnit September 11, 2025 Hello, thank you very much for your kind words and for your feedback, we appreciate it! - Best, the LiveAgent team NS Natalia S. Salesforce Developer Information Technology and Services Used the software for: 2+ years ### "A great tool for customer support " May 20, 2025 4.0 LiveAgent has been key to unifying these interactions, allowing us to provide a more streamlined and efficient service.In terms of overall experience, LiveAgent has been a positive for our day-to-day operations. The system is stable, and we appreciate its flexibility. The seamless integration with other marketing tools we use has also been a big plus. Pros LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and improving both the agent and customer experience. Automation features, such as predefined messages and automated workflows, have allowed us to reduce response time and focus our efforts on more complex cases, increasing our overall productivity. Cons The interface customization, while effective, can be a somewhat laborious process. And the reporting dashboard, while valuable, could benefit from a more intuitive interface to facilitate data interpretation. Review Source Response from QualityUnit June 10, 2025 Hi Natalia, thank you so much for your review! We appreciate all the positive feedback, as well as the points which suggest some room for improvement. We hope that you'll stay satisfied with LiveAgent for a long time to come, and if you ever need asssitance, our support team is here for you 24/7! - Wishing you all the best, the LiveAgent team TLS Toke Leth S. Head of IT Hospitality Used the software for: 2+ years ### "All what I need" June 19, 2025 5.0 Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. Pros Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. Cons Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Simpler to use and set up. It is a lot cheaper. Review Source Response from QualityUnit July 8, 2025 Hi Toke Leth, thank you very much for your review, we appreciate the kind words! We are proud to say that LiveAgent supports 200+ integrations, so all the basics (and much more) should be covered already. But you are always more than welcome to contact us with a suggestion for more integrations, if there are ever any that you miss. We are happy that you are satisfied with LiveAgent overall and we hope that it will continue to serve you well for many more years to come! :) - All the best, the LiveAgent team VR Verified Reviewer Articled Assistant Accounting Used the software for: 6-12 months ### "Quick and Helpful Support Made Simple" April 12, 2026 5.0 Using live chat in our business has really improved our customer support. It saves us a lot of time and helps us give quick and smooth support. At the same time we can talk to customers in a friendly and caring way so they feel valued. Pros Since all our communication is in one place our team can reply faster and work better. LiveAgent makes it very easy to chat with customers in real time and solve their problems quickly. The canned responses are very useful especially during busy hours. Cons I have been using LiveAgent for many years, and it meets all my needs. I honestly do not have anything to dislike about it. Review Source RG Ricardo G. Administrativo Consumer Electronics Used the software for: 1-2 years ### "LiveAgent, my most precious partner!!! Great value for money." April 29, 2026 5.0 My overall experience with LiveAgent is very positive as it is an precious tool for my everyday communication with coworkers, clients and suppliers. I use it every day to message and email my work network. It is very praticle and intuitive to use in every task of our customer support and intranet communication. I really dont know what we could do without LA. Pros Very easy to use and to navigate and the various features, unexpensable for my company´s customer support. Cons No pop-up notifications allowed. in the ticket management. When a coworker updates a ticket, it should be put in top of the newest tickets so we can now that there was na update right on the spot. Review Source VG Valentína G. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Staffino support agent review" June 17, 2025 4.0 Pros Easy to navigate usage, well-organized board, possibility to tag, add a field, create a task in Jira Cons It logs me out very often and I have to log in again (sometimes several times per hour). There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time). Review Source Response from QualityUnit July 8, 2025 Hi Valentína, thank you very much for your review and for your feedback. We appreciate it a lot, and your feedback has been dully noted! We're sorry to hear about the frequent log-outs – please feel free to report this issue to us next time you encounter it, and we'll try to look into the problem and find an explanation. Some log-outs are a normal part of LiveAgent's security, but they should not be happening way too often. Thank you, and please feel free to reach out if you ever have questions or need support! - All the best, team LiveAgent DD Daniel D. Director of Product Financial Services Used the software for: 2+ years ### "Simple to use, complex in possibilities" April 29, 2026 5.0 We use liveAgent for our full B2C and B2B support, incident reporting and pooling and centralizing of communications Pros It is an easy to use tool framework with multiple tools to enhance client support interaction. Fast onboarding of new employees using the tool Cons Not really much I can complain. The API integration could be more improved to implement the agent work in native applications Review Source JS Josh S. President Wholesale Used the software for: 2+ years ### "LiveAgent - great chat agent" April 29, 2026 5.0 Great! LiveAgent has been a nice improvement for our company. It makes it easy to connect with our customers. Pros Way to connect with our customers on their terms, and chat is a nice method and LiveAgent does a good job to make that happen. Cons Mobile app could improve a bit, it seems a little bit outdated. but otherwise I think it's a fine system. Review Source Brittni Harpole C. Customer Service Representative Machinery Used the software for: 2+ years ### "LiveAgent makes the way for attaining peak performance in customer support services." March 6, 2025 5.0 In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services. LiveAgent allows us to have a wide range of channels through which customers can reach out for assistance. LiveAgent has allowed us to minimize our response time to customers requests. Pros LiveAgent has a simple and neatly designed user interface which makes it easy and quick to navigate through when offering support services. Its integration with our other customer engagement platforms helps us to consolidate our support services into one platform. LiveAgent great analytics tools provide us with insightful performance reports which guide us on how to improve our support services delivery. It has a quick live chatting tool with an auto-reply function that help speed up our response time. Cons There has been no aspect of LiveAgent that is not satisfying. We have not encountered any problems or anything to dislike. Review Source Response from QualityUnit March 24, 2025 Hi Brittni, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Don't hesitate to contact our support team via chat or at support@liveagent.com if you have any questions or issues - we're here for you 24/7! -LiveAgent team TS Tine S. CEO Retail Used the software for: 1-2 years ### "Good service" June 19, 2025 5.0 I'm using live agent for few years without problem. Price is reasonable and worth services provided, design is also good. Pros Easy to use, pretty good pricing, fast support. There is also chat option and knowledge base as well as subdomain. Cons Too few function in basic package like more agents or call center. It could be also good to include AI support. When you click spam button nothing happend, sender email must go to black list that you don't recieve emails from this email address again. Review Source Response from QualityUnit July 8, 2025 Hello Tine, thank you very much for the detailed review! It's true that the extent of available functions depends on the purchased package, but the good new is that our AI Chatbot and AI Answer Assistant are actually available in all paid packages, even in the most affordable one! Also, if you keep experiencing any sort of issues, like with the spam button, please do not hesitate to contact our support team and report the issue. Your feedback may help us resolve bugs that could otherwise slip our attention. Thanks so much once again, and feel free to reach out any time if there is something we can help with! :) - Best, team LiveAgent Brooke S. Sales Representative Consumer Goods Used the software for: 2+ years ### "Ace it in customer support with LiveAgent, the greatest of all time." February 18, 2025 5.0 Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our customers and help us provide quick support services. Since day one, the LiveAgent experience has been very flawless. Pros The AI auto-reply tool that help us offer customers quick responses. LiveAgent integration with our other products makes it easy to centralize our customer communications. The detailed reports and logs that help us to track our success in customers engagements. LiveAgent has multiple ways to interact with customers like live chats and calls. Cons There has been no problems with LiveAgent. The experience has been spotless. Review Source Response from QualityUnit March 5, 2025 Hey Brooke! Thanks for sharing your experience with LiveAgent. It’s awesome that our AI auto-reply tool and integrations help streamline your customer interactions. Glad to hear reporting and multiple communication options are working well for you too. If you ever need anything, we’re here to help! - The LiveAgent Team PD Peter D. Custommer support Computer Software Used the software for: I used a free trial ### "Great helpdesk software" June 10, 2025 4.0 It unifies communication with customers and allows you to automate many processes, thus saving time and support costs Pros Integration of multiple communication channels, ability to connect a phone via SIP Trungk and set up IVR. Cons Minor issues with internal calling, mobile app development has ended, and website is not fully responsive Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/) Reason for choosing LiveAgent Liveagent was significantly cheaper than Daktel and at the same time offered everything we needed. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) There was no option to integrate emails, chats, and phone calls in tawk Review Source Response from QualityUnit June 25, 2025 Hi Peter, Thank you very much for your review and feedback. We are happy to hear that LiveAgent covers all your support and ticketing needs. It is our goal to offer an all-in-one solution that is affordable at the same time! :) It'll be appreciated if you report any future bugs with internal calling or the website to us, so that we can get it fixed asap. Also, feel free to reach out to our support team 24/7 if you ever need assistance! – All the best from the LiveAgen team DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Most Sophisticated Help Desk and Customer Support Program of All Times" March 4, 2025 5.0 Pros LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets. Cons Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects. Review Source Response from QualityUnit March 5, 2025 Hi Dilak, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent for many years and that it has been beneficial to your work and customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team AP Alyssa P. VP of Customer Success Information Technology and Services Used the software for: 6-12 months ### "Budget Friendly and Gets the Job Done" June 12, 2025 5.0 This app works well for a team on a budget, offering reliable functionality at a great value. We’ve had a positive experience and plan to continue using it for the foreseeable future. Pros This option is reasonably priced, delivers solid performance, and is a great choice for budget-conscious teams. Cons The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Cost of product was the main factor, my team is on a very tight budget Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) I made the switch to live agent from hubspot due to cost savings Review Source Response from QualityUnit June 25, 2025 Hi Alyssa, Thank you so much for your review! We are happy that LiveAgent is working well for your team, as well as for your budget. We are also noting your feedback about the mobile app, thank you. – All the best, the LiveAgent team AI Amy I. Senior E-Learning Specialist E-Learning Used the software for: 1-2 years ### "Great for small companies!" April 29, 2026 5.0 We've loved it for the past two years. It's great for our smaller company size and the amount of requests we get. Pros We love the ease of setting it up and the user experience on their end and our end. It's great for customer service and has some great functionality. It's also more affordable than a lot of other options out there. Cons Nothing - it's been absolutely great. Their service is also great if you have a question or concern. No complaints! Review Source Damien S. Certified Peer Support Specialist Hospital & Health Care Used the software for: 2+ years ### "LiveAgent, the prime master for smooth communications." February 11, 2025 5.0 Am having the best communication experience with LiveAgent. It makes it easy to connect, interact and share information with peers assigned to me. LiveAgent allows us to have one-on-one interaction sessions with my peers. Pros The live chatting function that makes messaging quick and smooth. Highly advanced communication privacy features that keep conversations private. Calls recording tool that makes it easy to follow up on individual peer cases. Cons I have disliked nothing about LiveAgent. All features has met my expectations. Review Source Response from QualityUnit February 17, 2025 Hi Damien, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chats and call communications. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team MESHVKUMAR P. IT Associate Information Technology and Services Used the software for: I used a free trial ### "Feature Rich Help Desk Platform for Managing Customer Support Efficiently" March 26, 2026 5.0 Overall, I am having good experience with LiveAgent. It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. Pros LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system & live real time chat feature that help teams respond faster and keep track of customer conversations easily. Cons Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. Review Source GV George V. Managing Director Information Technology and Services Used the software for: I used a free trial ### "An almost perfect solution" May 7, 2025 5.0 Support was kind enough throughout the process Pros The UI is excellent. The solution overall was what we needed and would be the perfect option if we could migrate. Cons When we tried to migrate, we found out that even though the tickets were migrated, the dates on them were replaced by the migration date so we couldn't keep a track of older tickets (since they all were as created that date). Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) Huge price increase which made us have to perform the switch Review Source Response from QualityUnit May 12, 2025 Hi George, thank you very much for your review! We are happy to hear that you liked LiveAgent overall. I believe that your migration issue has happened some time in the past, when there were some issues with migrating from Kayako Classic. To share an update: currently, LiveAgent only supports migration from cloud-hosted Kayako accounts, and it is able to migrate the original ticket creation dates - just as in all of our other migration plugins! Therefore, while we are sorry that this issue disappointed you in the past, we are happy to share that it is no longer a problem. :) - All the best, the LiveAgent team Pushkar D. MIS Analysis Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A Simple and Reliable Customer Support Tool" February 1, 2026 4.0 LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. Pros The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. Cons We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty Review Source JS Jelfry S. Sales and customer support Agent Entertainment Used the software for: 2+ years ### "LiveAgent software " February 9, 2025 5.0 It's has been awesome, the easy interface, the customizable shortcuts, the customer services experience is just amazing Pros LiveAgent is a must for your company, you can make your work even easier that what it is right with all the tools it can provide, you can manage your hotlines or even on real.time chat with your customers, real time conversations makes customers feels appreciated and that can be translated to a happy customer bringing new ones for sure. Cons We haven't fine anything that we don't like yet about it, because you can customize it as you wish, use it as you need perfectly and really easy to understand for your agents, supervisors or managers Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision, but it was one of the best actually Review Source Response from QualityUnit February 13, 2025 Hi Jelfry, Thank you very much for your feedback review. We're glad you have been satisfied with LiveAgent and the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team FR Felipe R. Plataforma de ticket Telecommunications Used the software for: 2+ years ### "excelente plataforma" June 12, 2025 4.0 que esta super excelente para el registro de mis clientes super facil de adaptarse en la plataforma.. Pros su facilidad de maniobrar la plataforma su facilidad de registro para los clientes su facilidad de diseño en la plataforma Cons que no se pude quitar la publicidad de la pagina que hay pocas plantillas para diseñar la plataforma Review Source Response from QualityUnit June 18, 2025 Hi Felipe, Thank you for your review! We're glad to hear that you find LiveAgent easy to use and helpful for registering your clients. We noticed your comment about ads — it’s possible something was lost in translation, as LiveAgent does not have any functionality to display "ads". However, if you'd like to be more specific about your feedback, feel free to contact us directly any time! Your input is always appreciated! — The LiveAgent Team VR Verified Reviewer Administrative tech Retail Used the software for: 6-12 months ### "Innovative and User-Friendly Design" September 3, 2025 4.0 Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs . Pros It is user friendly and easy to adapt and learn. It's well-developeed and has a vast amount of information and .resources the chat agents provide Cons Sometimes its confusing to adjust the settings and some are outdated creating. concerns for desired timeliness in my time-consuming work I already have. Review Source Response from QualityUnit September 8, 2025 Hello, Thank you very much for reviewing us and leaving your feedback! If there is anything in particular that we can help with to make your experience with LiveAgent even smoother, please feel free to contact our support team 24/7! - Best, the LiveAgent team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.