# Page 4 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is LiveAgent the right Live Chat solution for you? Explore 1784 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1784) [View alternatives](https://www.capterra.com/p/102188/LiveAgent/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 4 - Reviews of LiveAgent ## Showing most helpful reviews Showing 76-100 of 1784 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS Jelfry S. Sales and customer support Agent Entertainment Used the software for: 2+ years ### "LiveAgent software " February 9, 2025 5.0 It's has been awesome, the easy interface, the customizable shortcuts, the customer services experience is just amazing Pros LiveAgent is a must for your company, you can make your work even easier that what it is right with all the tools it can provide, you can manage your hotlines or even on real.time chat with your customers, real time conversations makes customers feels appreciated and that can be translated to a happy customer bringing new ones for sure. Cons We haven't fine anything that we don't like yet about it, because you can customize it as you wish, use it as you need perfectly and really easy to understand for your agents, supervisors or managers Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision, but it was one of the best actually Review Source Response from QualityUnit February 13, 2025 Hi Jelfry, Thank you very much for your feedback review. We're glad you have been satisfied with LiveAgent and the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team FR Felipe R. Plataforma de ticket Telecommunications Used the software for: 2+ years ### "excelente plataforma" June 12, 2025 4.0 que esta super excelente para el registro de mis clientes super facil de adaptarse en la plataforma.. Pros su facilidad de maniobrar la plataforma su facilidad de registro para los clientes su facilidad de diseño en la plataforma Cons que no se pude quitar la publicidad de la pagina que hay pocas plantillas para diseñar la plataforma Review Source Response from QualityUnit June 18, 2025 Hi Felipe, Thank you for your review! We're glad to hear that you find LiveAgent easy to use and helpful for registering your clients. We noticed your comment about ads — it’s possible something was lost in translation, as LiveAgent does not have any functionality to display "ads". However, if you'd like to be more specific about your feedback, feel free to contact us directly any time! Your input is always appreciated! — The LiveAgent Team RM Rian M. Founder Marketing and Advertising Used the software for: Less than 6 months ### "The Best Helpdesk for Marketing Agencies " December 2, 2025 5.0 LiveAgent allows us to keep track of tickets and resolve problems quicker. This is definitely a solution for a marketing agency with a huge client base. The ui is outdated by my team personally likes it however some areas do need some improvement. Pros LiveAgent has a lot of features that i use. the pricing is perfect compared to other help desk products. The support team have been responsive. Managing tickets is easy to navigate. Cons The mobile responsiveness could be slightly better. The ui is a little outdated compared to competitors however it still gets the job done. Review Source SD Seema D. CRM Food & Beverages Used the software for: Less than 6 months ### "Efficient and User-Friendly CRM for Streamlined Customer Support" April 25, 2026 4.0 Overall, my experience with LiveAgent has been positive. It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some limitations in advanced features, it remains a reliable and cost-effective solution for managing customer interactions efficiently. Pros LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and organized. Cons LiveAgent can feel slightly overwhelming at first due to its many features, the interface could be more modern, and some advanced integrations and customization options are limited compared to higher-end CRM tools. Review Source VR Verified Reviewer Administrative tech Retail Used the software for: 6-12 months ### "Innovative and User-Friendly Design" September 3, 2025 4.0 Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs . Pros It is user friendly and easy to adapt and learn. It's well-developeed and has a vast amount of information and .resources the chat agents provide Cons Sometimes its confusing to adjust the settings and some are outdated creating. concerns for desired timeliness in my time-consuming work I already have. Review Source Response from QualityUnit September 8, 2025 Hello, Thank you very much for reviewing us and leaving your feedback! If there is anything in particular that we can help with to make your experience with LiveAgent even smoother, please feel free to contact our support team 24/7! - Best, the LiveAgent team VG Vinicius G. Head of Customer Success Telecommunications Used the software for: I used a free trial ### "Great way to manage your tickets" May 28, 2025 5.0 Pros How fast you can see insights about your tickets. The way we can open, read, write all about the solution and close it at the end, this is all fluid. Cons It's not that simple to setup, but not that much. They have a lot of material to learn and apply to your account. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent We are at the free trial for the moment, very likely to purchasing Review Source Response from QualityUnit June 2, 2025 Hi Vinicius, thank you very much for your review! It's great to hear that you enjoy using LiveAgent so far! :) If there is anything we can help with regarding the setup process or any other issue or question, please feel free to contact our helpful support team 24/7! We would be happy to assist you, so you can utilize LiveAgent's potential to the fullest! :) - All the best from LiveAgent EW Evan W. Member Services Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to Use and a Fair Price" June 12, 2025 5.0 Overall it's been a good experience. Easy to use for our staff members and our customers seem to like it as well. Pros Once accustomed to the system, LiveAgent is fairly east to use for both our staff agents and for our customers. Cons Some things are not always intuitive to find when navigating in the account, and it takes some digging around. One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over the chat. Review Source Response from QualityUnit June 18, 2025 Hi Evan, Thank you so much for your positive commennts and your feedback! We’re glad you find LiveAgent easy to use and reasonably priced — that is what we're aiming for! We also appreciate your suggestion for improvement regarding the chat transfers. If you ever need help with navigation or anything else, please don’t hesitate to reach out — we're here for you 24/7! — The LiveAgent Team CM Christian M. Customer Service Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "A five star experience with LiveAgent." January 13, 2025 5.0 Wow, how I wish I heard about it earlier. I absolutely love it's features and it's intergrations. Pros I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify. Cons Nothing at all, it's amazing how this software works Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent has more advanced chat features compared to it's competitors. Review Source Response from QualityUnit January 14, 2025 Hi Christian, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the customer service. We're here for you 24/7 in case of any questions! -LiveAgent team SU Shaik U. Interior Designer Graphic Design Used the software for: 1-2 years ### "Liveagent is one of the strongest customer support tool is a business " February 17, 2025 4.0 We have been using this platform for more than 2 years now and it has helped us in building one of finest Customer interaction tool. The interface is also user friendly and fulfills all the needs. Pros Liveagent is one of the highly optimised chatbots which is integrated with latest AI tools for the best customer support experience. It has multiple chatbots available according to our need which can also be customised. Cons The tool is fully web based and till now they doesn't have any application developed for better user experience. Every time for accessing all the details we need to login their website and interact with our clients who need support. Review Source Response from QualityUnit March 5, 2025 Hey Shaik! Thanks for sharing your thoughts. LiveAgent’s AI-powered chatbots are definitely a strong point, making customer support smoother. As for the lack of a dedicated app, we understand how that can be a hassle. While we focus on a web-based approach, we appreciate your feedback and will pass it along. - The LiveAgent Team KR Karin R. CXO Information Technology and Services Used the software for: Less than 6 months ### "Great value for money from a EU based company " June 25, 2025 4.0 A good system, very reasonable pricing, high value for money, and the company is EU-based, which is a priority. Pros LiveAgent offers a fantastic 24/7 support team, allowing us to migrate quickly and efficiently. The system is based on familiar structures from other systems, making it quite user-friendly. Cons The migration was fast, but some reorganising had to be done. Thanks to the support team, we succeeded in getting a good result. Missing a few features from the previous system, but nothing critical for a smaller setup. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Price, EU-based, complexity of the system Review Source Response from QualityUnit July 8, 2025 Hi Karin, thank you so much for taking the time to review us! We're glad that we could give you so many reason to choose us as your new customer support software! As you know, you are always welcome to contact us if you need any help! :) - All the best, the LiveAgent team Lohith kumar V. Senior IT System Administrator Retail Used the software for: Less than 6 months ### "LiveAgent has worked well for us" June 13, 2025 5.0 LiveAgent gathers customer concerns from different channels into one ticketing system, making it easier to track inquiries and resolve complaints efficiently. Pros We can manage customer questions from email, live chat, phone, and social media all in one simple platform. this helps keep track of all customer service inquiries, making it easier to process complaints efficiently and provide better support. Cons We have no concerns from our side. Everything is working smoothly, and we haven't encountered any issues while using it. The system is functioning as expected, and there are no negative points. Review Source JN Jorge N. CEO Computer Software Used the software for: 2+ years ### "One of the Best Ticketing Systems" May 2, 2025 5.0 It is a mature and comprehensive system that continues to evolve month after month. Pros One of the system's greatest strengths is its quick and easy implementation. Additionally, the customer support service is highly valuable and responsive Cons What we believe could be improved is the integration with the WhatsApp Business API, particularly so that LiveAgent’s internal triggers can interact more effectively with sending WhatsApp messages Review Source Response from QualityUnit May 5, 2025 Hi Jorge, thank you very much for your positive feedback, as well as for your suggestion for further improvement, which is always valuable to us! We are happy to hear that you are satisfied with LiveAgent overall. Don't forget that our support team is available to you 24/7, should you ever experience any issues! - The LiveAgent Team SI Shardul I. System Administrator Education Management Used the software for: 1-2 years ### "Powerful and advanced tool that simplifies customer service processes. " April 22, 2025 5.0 I like the ability to seamlessly integrate with various different supports such as social media which makes it super efficient. Pros It is self explanatory, easy to use, timely, fast and reliable. LiveAgent is a great choice if you are looking to enhance your customer support operations. Cons I have noticed anything which i might not like about LiveAgent. It meets our expectations. Review Source Response from QualityUnit April 23, 2025 Hi Shardul, thank you very much for your positive feedback! We're glad to hear that you appreciate the ease of use and the many integration options. Please, feel free to contact us any time if there is ever something we can help with! -LiveAgent team VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### "LiveAgent Leads the Way in Customer Support Excellence" May 29, 2025 5.0 LiveAgent has transformed the way we connect with our customers. It helps us offer support that’s not only smooth and efficient but also genuinely caring making sure our customers always feel heard and valued. Pros Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in one simple, organized chat interface. LiveAgent live chat makes it easy to share information instantly and its performance reports give us helpful insights to improve how we communicate and support our customers. Cons LiveAgent has really impressed us. Everything works smoothly, and we haven’t faced any problems. It’s been a very easy and satisfying experience for us. Review Source Response from QualityUnit June 18, 2025 Hi! Thank you so much for your kind review! We're really glad to hear that LiveAgent is helping you stay on top of customer communication and that everything’s been running smoothly for you. We appreciate your support! - The LiveAgent Team KV Kiruluta V. sales representative Fund-Raising Used the software for: Less than 6 months ### "Easier to use to chat with customers" February 12, 2026 5.0 I use the solution to provide real time customer support with our customers through the website and has helped us stay helpful and productive Pros Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox Cons The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses Review Source BL Ben L. CTO Computer Software Used the software for: 6-12 months ### "Comprehensive Helpdesk Solution" March 29, 2025 5.0 Overall, LiveAgent helped to streamline customer communication. As a central platform for managing customer support cases, it was able to help improve response time and allow us to be more efficient. The pricing was also quite competitive relative to the field. It's a solid choice if you are looking to enhance your customer support operations. Pros UI is fairly intuitive and easy to navigate. I liked the support for various modes (chat, email, phone). The ticketing system worked well, allowing me to configure routes and run analytics and reporting. When I ran into issues, the knowledge base was there to help. Cons At times the UI was slow in loading. Not sure what caused the performance issue but reliability is very important - especially from the customer side. It would also be nice if there was an AI chatbot to assist with support issues. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) liveagent pricing was much more competitive here Review Source Response from QualityUnit April 1, 2025 Hi Ben, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent, both in terms of its pricing and the range of features. We recently started releasing a brand new chatbot integration that can connect to your knowledge sources, assist your customers and facilitate a human handover. Feel free to reach out via chat or at support@liveagent.com and our team will be happy to discuss more - we're here for you 24/7! -LiveAgent team Amit R. Senior technical support engineer Computer & Network Security Used the software for: Less than 6 months ### "Customer Support That Works Across Chat, Email and More" August 5, 2025 5.0 It was becoming too much for our team. After we started using LiveChat, we could reply faster and automate the simple stuff, which saved us a lot of time. Pros We really like how LiveAgent shows us clear reports, so we know how wecare doing with customers. Talking or chatting with them directly is super easy, and everything—social media, live chat, tickets—is all in one place. It is easy to set up, simple to use, and helps our team respond faster. Plus, their support team is awesome. Cons LiveAgent has done everything I expected. I haven not run into any issues. it has been a great experience all around. Review Source Response from QualityUnit August 20, 2025 Hi Amit, thank you for your review! We're glad to hear that LiveAgent has fulfilled your expectations! :) - Best, the LiveAgent team YD Yakubu D. Chief Editor, Head Publications and Communications Education Management Used the software for: 1-2 years ### "LiveAgent in Education Management Sector" November 20, 2024 5.0 Pros As Chief Editor in Education Management industry, I use LiveAgent to offer customer support via live chat and calls. Cons I have used LiveAgent for 18 months now and I have not yet come across any defect. Review Source Response from QualityUnit January 3, 2025 Hi Yakubu! Thank you for your feedback. It's great to hear LiveAgent is serving you well in providing live chat and call support in the education management. If you ever have questions or need assistance, feel free to reach out—we’re always here to help! - The LiveAgent Team LL Lucas L. Information Technology Manager Retail Used the software for: 6-12 months ### "Enhanced our support operations through its integration capabilities" March 19, 2025 4.0 Pros With LiveAgent integration we have identified that LiveAgent offers extensive opportunity to integrate it with various business tools that enrich our work. This integration ensures that our support team is able to get some information they need without having to go somewhere else. Cons A functional limitation is the absence of an icon showing the number of unread messages. This results in communications break between agents because they might not be informed of any fresh enquiries that need their attention. Review Source Response from QualityUnit March 20, 2025 Hi Lucas, Thank you very much for your review. We're glad to read you have been satisfied with LiveAgent and the benefits it brings to your support team. Agents can see the number of tickets that require their attention in the To Solve widget, in the "All" filter, or in the main dashboard - don't hesitate to contact our support via chat or email at support@liveagent.com if you have further questions regarding viewing unread messages. We're here for you 24/7! -LiveAgent team SK Sonu K. Business Development Manager Automotive Used the software for: 1-2 years ### "Most genuine customer help and support provider" November 7, 2024 4.0 Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal with every problem which in day to day basis after installing livechat in our business the effectiveness of customer support has been improved alot and we are also able to save a lot of time. Pros Live agent is one of the most advanced chatbot tool which help our business to connect with our customers through chats, phone calls and other sources. It works online and it's interfaces is also quite simple and easy to navigate and learn as we have been using this from more than 2 years now. So, it has definitely helped us in laying off lots of physical customer support from the organisation. Cons I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other hand it also provides lots of chatting options and customer connectivity features in the organisation but it may not be a great tool for small companies or local businesses. Review Source Response from QualityUnit November 19, 2024 Hi Sonu, Thank you very much for such a kind review. We are glad to hear LiveAgent has been the right choice for you and that you have benefited from its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team JM Jason M. Director of Marketing Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "A Complete Solution to Improve Customer Support" November 5, 2025 5.0 I use it mainly to manage customer inquiries, resolve issues, and track support tickets. I also use it to coordinate with other colleagues in the support area. Pros The live chat feature is very smooth and easy to integrate into a website. The ticketing system helps keep clear control of every customer request. Cons The interface could look a bit more modern visually. Some integrations with external tools require manual configuration. Review Source XM Xiluva M. System Engineer Telecommunications Used the software for: 2+ years ### "Customer Support & Service Tool of 2024: LiveAgent" November 13, 2024 5.0 Pros Enhancing customer satisfaction is the main objective of every business. LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool. Cons Never have I had even a glitch while offering customer support with LiveAgent. Review Source Response from QualityUnit January 3, 2025 Hi Xiluva! Thanks for your stellar review. It's fantastic that LiveAgent helps you deliver top-notch customer service. Let us know if you ever need anything! - The LiveAgent Team VR Verified Reviewer Customer Success Biotechnology Used the software for: 6-12 months ### "A year with LiveAgent" December 25, 2025 4.0 Pros Simplicity and the ability to filter and create personalized views. Quick access to the created views. Cons Dashboard aren't that great and the fields seem to be a bit weak compared to other systems. Ability to have more information captured. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent is used by a Different Team and needed to switch Review Source CM Christ M. Social Media Manager Professional Training & Coaching Used the software for: 6-12 months ### "Found beneficial ticket tracker and management system" March 19, 2025 3.0 Pros LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. Cons Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. Review Source Response from QualityUnit March 20, 2025 Hi Christ, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer service. We understand that adjusting to any new system can have a bit of a learning curve, hence our sales team provides demo sessions past the initial presentation, consultation calls, as well as 24/7 support via chat and email - don't hesitate to reach out at any point and we will be happy to assist! -LiveAgent team KD Kunjan D. Technical Support Specialist Computer & Network Security Used the software for: Less than 6 months ### "Excellent product and helpful support team" September 2, 2025 4.0 We had a great experience with LiveAgent. it is made it easier to talk to our customers and respond quickly. From day one, it is been smooth, reliable, and flexible, and it is become a key part of how we handle support every day. Pros LiveAgent been super helpful for us it is easy to customize, lets us keep an eye on performance in real time, and takes care of important tasks automatically. Chatting and calling customers is smooth, and the ticketing system keeps everything organized and easy to manage. Cons It is been easy to use with no problems at all. Everything works well, and their support team is really helpful Review Source Response from QualityUnit September 11, 2025 Hello Kunjan, Thank you very much for your review! We're happy to hear that you've been satisfied with us so far, and if you ever need our assistance, don't forget that we are here for you 24/7! - All the best, the LiveAgent team Similar Products Featured ## Related categories [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Complaint Management](https://www.capterra.com/complaint-management-software/)[IT Ticketing Systems](https://www.capterra.com/it-ticketing-systems-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.