# Page 44 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 44 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1753) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 44 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1076-1100 of 1753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LM Lori M. VP Sales and Marketing Marketing and Advertising Used the software for: I used a free trial ### "Great for Customer Ticket system for New Beta Product" April 20, 2022 5.0 Overall happy with the software Pros Allows users to create a ticket and upload any images they have of issues they are facing with our new product. Cons A bit technical to figure out at the beginning. Reason for choosing LiveAgent Easy free trial to try the software first. Review Source Response from CyberSentriq April 25, 2022 Hello Lori! Thank you for your feedback :) Should you need any technical help, feel free to reach out to our 24/7 customer service! - LiveAgent Team Davide L. Business Development Manager Internet Used the software for: Less than 6 months ### "Amazing tool" September 10, 2019 5.0 Pros It's great to be able to reply to unify our communication with our customers with a single tool. Most useful is the possibility of receiving call in browser and also connecting a VOIP account. LiveAgent highly recommended. Cons The admin interface looks a little bare and basic, but I'm sure it'll be improved in the future. Review Source Response from CyberSentriq September 11, 2019 Hello, thank you very much for your nice review :) We appreciate it. Have a nice day :) VR Verified Reviewer Education Management Used the software for: 6-12 months ### "Highly Efficient Helpdesk Software At Last" October 6, 2015 5.0 Basically, I own many websites online, and it’s really difficult to monitor each websites on a daily basis. When my websites started having bigger traffic, I knew I needed reliable helpdesk software. I searched online and found out that Live Agent has good features for website owners like me. Indeed, the multi-channel support platform of Live Agent is truly spectacular. I can integrate my Facebook and email accounts and check for any messages from my customers and business partners. Whenever I need to write quick emails, I just turn on my Live Agent and use the available email templates to do so. I cater to many clients all over the world, so the multilingual function of the program helps me a lot. Pros The feedback form is nicely formatted, and my customers were able to contact me and get in touch with my staff in just a few seconds through Live Agent. Cons I had some trouble with customizing the program, but the customer support helped me get through that problem. Review Source AM Anthony M. Director Information Technology and Services Used the software for: 2+ years ### "Does the job well" April 8, 2022 4.0 The Free version of LiveAgent offers quite a few good features that meet all the needs of my business. Pros Simple and clean user interface for customers interacting via LiveAgent on our website. Enables us Cons Access restrictions for reviewing contact logs after certain timeframe. Review Source Response from CyberSentriq April 12, 2022 Hi Anthony! Thank you for your review! We are glad to see that you found even our Free version useful. - LiveAgent Team Scott C. Web Specialist Internet Used the software for: Less than 6 months ### "Very easy to use, day to day" July 24, 2018 5.0 Pros Controls and administration are quite transparent, likewise the're constantly innovating and enhancing. Aivo's group is constantly approximately the job even when dealing with issues due to our own or 3rd party's systems. Cons Often the assistance is not as quick as we want, it's good tho. Being a service from the very same partner as the virtual assistant, I expected more interaction Review Source VR Verified Reviewer CEO Used the software for: Less than 6 months ### "It was quite easy to get it up and running. The few problem we had were solved within minutes!" March 1, 2018 4.0 Easy to use helpdesk! Pros It's great to have an anmost out-of-the-box helpdesk solution without having to do too much configuration stuff. We came from an outdated ORTS system that was way to complicated for what we are using the software for! Thanks for the great work! Cons We'd like to see email notifications also for logged in agents without having to setup automation tasks to achive this! Review Source AK Arnas K. Customer Support Specialist Information Technology and Services Used the software for: 6-12 months ### "Improves efficiency dramatically" March 29, 2017 5.0 I've been using LiveAgent for quite a while and it does not cease to amaze me. Of course, it has a few flaws but overall the software is really polished. UI is intuitive, easy ticket sorting and tagging, everything is customizable, bugs are fixed quickly, support is fast. I can honestly say that the workflow has improved. If you compare LiveAgent to other alternatives, you can see a huge price difference and you won't feel any lack of features. Pros Intuitive User Interface, live chat works flawlessly, lots of customizations, "To Solve" button saves so much time, chat between agents lets to communicate easily, social media integration. Cons Search could be improved, LiveAgent mobile app could show agent statistics Review Source AJ Alex J. Trainer Sports Used the software for: 6-12 months ### "Universal Customer Support System" December 8, 2018 5.0 Pros We use LiveAgent for quick customer support. The tool allows you to communicate with customers in a live chat format. There is a smart spam filter feature. You can monitor Twitter messages mentioning our brand. Cons The first drawback of LiveAgent is that the service has problems with displaying a chat on different browsers. The second drawback is that there is no embedded system for evaluating the work of the manager. Review Source DM Daniel M. CEO Design Used the software for: 2+ years ### "I love LiveAgent, save my team life" October 22, 2018 5.0 Pros design, usability my team work together now Cons price of new agent first email send not appear on a new ticket Review Source GB Gediminas B. Customer Success Team Information Technology and Services Used the software for: 1-2 years ### "Simple, reliable, effective" March 28, 2017 5.0 I've been using LiveAgent for over a year now, and I must say that it one of our best decisions. Providing top quality support has never been easier. It has not only great features but also provides great tools for teamwork and communication between your team. We've been able to increase our efficiency, awareness, and responsiveness more than ever before! Pros Automation features Efficient ticketing, department and SLA system Perfect for support related purposes Cons Could be a little bit slow at times, but mostly depends on your machine. Review Source JJ Jerad J. IT Manager Logistics and Supply Chain Used the software for: I used a free trial ### "IT Ticketing System" September 6, 2022 4.0 Great... very helpful staff! Pros Exchange integration, ease of use for agents. Cons No real cons to speak of... just have to be careful that agents don't get tag happy. Alternatives considered [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reason for choosing LiveAgent Previous use Review Source Response from CyberSentriq September 16, 2022 Hi Jerad! Thank you for your kind words - we're happy to have you on board! - LiveAgent Team SZ Slawomir Z. Director of CRM and Customer Support Gambling & Casinos Used the software for: Less than 6 months ### "Highly recomend " October 15, 2019 5.0 I am very happy with my choice as well as agents are. With few small changes product will be perfect and will deserve for note 11/10 :) Pros Easy to use and set up. Great gamification which is helping to motivate agents. A lot of statistic very helpful for team leaders. Cons Statistics are good but there's something to improve. For example export statistics including charts and different formats such as pdf, xls. Also there is possibility to check only positive and negative feedback, not middle one. Alternatives considered [Kayako](https://www.capterra.com/p/80775/Kayako/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Functionality, easy to use, price Review Source Response from CyberSentriq October 16, 2019 Hello, thank you very much for nice review :) We appreciate it . Have a nice day :) VR Verified Reviewer Coach and Adaptation Specialist Gambling & Casinos Used the software for: 2+ years ### "A great all-in-one solution" September 10, 2018 5.0 Pros Integrations, Phone Support (SIP), Customizations Cons That platform doesn't have Whatsapp/Viber integration Review Source JL Juan L. Trader Data & Analytics Marketing and Advertising Used the software for: 6-12 months ### "Good tool when requiring a high level of communication in the company" March 14, 2018 5.0 We just do not have words that go against this application, it has facilitated communication and has even helped us to develop with people we did not know well. Pros When our director began to show us everything we could achieve with Slack we were eager to use it instantly, and we were not disappointed, the truth is that it is a tool for internal communication that we needed for a long time, since we have managed to improve and optimize the work Review Source RP Ricardo P. Cyber Security Analyst Information Technology and Services Used the software for: Less than 6 months ### "Great tool" April 23, 2020 5.0 The tool is helping us a Lot for our ticket Managment needs and we are very happy with It. Pros Live agent is a strong tool and can help a Lot small and big companies, the ticket Managment has many features and is very intuitive. Cons There are no feature that we like least. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk is expencive and the Basic license is resource limited Review Source Response from CyberSentriq April 28, 2020 Hi Ricardo, Thank you very much for your kind review. It is amazing to hear that LiveAgent has been the right fit for you and your team. We believe that proper organization and efficient workflow are the keys to maintaining positive customer relationships. You know where to find us if you ever need any assistance! Hence W. Web Engineer Design Used the software for: Less than 6 months ### "Packed full of features" October 27, 2018 5.0 We need live chat software as sales tool and LiveAgent gives us more in one place. This covers all aspects of what we required and with support team who continue to impress with proactive assistance. Pros Friendly interface, Multilingual, Mobile apps, integrations, complete reporting and intelligent automation tools. Awesome support system that newbie can use. Cons I wish there is a free plan for solopreneur / startup. Review Source OV Oskars V. Head of support department Hospital & Health Care Used the software for: Less than 6 months ### "The speed of their support agents are excelent! :)" June 19, 2020 5.0 Pros That easy part of the configuration + support speed. Cons I have nothing to say here. At the moment, there are not any issue. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Price and reviews Review Source Response from CyberSentriq June 29, 2020 Hi Oskars, Thank you so much for your amazing feedback. It's great to hear that LiveAgent continues to be the one and only for you when it comes to smooth and efficient customer care - and we are equally glad that you have been satisfied with our support as well. Happy to have you with us! André D. Owner Real Estate Used the software for: Less than 6 months ### "Staff love it as much as clients" November 21, 2018 5.0 Clients use and staff love it - it makes us look very porofessional and we stop forgetting who has to do what with follow up! Pros Response from users is very encouraging - we thought that at the price we could not afford to NOT try it and to be frank it is worth triple the price! Cons Some issues with the integration with Wordpress but to be frank it could be my own lack of familiarity with Wordpress Review Source Antoine J. CEO Marketing and Advertising Used the software for: Less than 6 months ### "The complete Customer value solution" October 22, 2018 5.0 I use Liveagent on all of my websites and my customer service and retention has improved. Pros \- Ease of onboarding (they literally walk you through setup) - Robustness - Features (this is multiple tools under one roof) - The price (this is cheap for what it does) - One portal to interact on multile platforms (email, Facebook, Twitter, etc.) Cons nothing. It delivers way more than expected Review Source FZ Faycal Z. CEO Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Best platform for customer service " February 4, 2020 5.0 Best experience for me. Help me a lot to manage customers experience. Pros Lot of features (chat, tickets, social media..) and very easy to use. It's the best way to communicate with customers. Cons Only the mobile app. But I think they will improve it because they have a very good technical support. Review Source Response from CyberSentriq February 6, 2020 Hello Faycal, we are glad that LiveAgent helps you for better comunication with your client :) Thank you for your nice review! Have a nice day :) Shawn Z. Founder Health, Wellness and Fitness Used the software for: Less than 6 months ### "Best alternative from the industry standard - same features at a discount!" November 21, 2018 5.0 With every feature-rich software comes a learning curve - and often one that is very steep. There's a good deal to know to use LiveChat, but the way the onboarding is designed makes it simple to follow their implementation prompts to ensure you can get LiveChat working for you very quickly! Pros LiveChat allowed my team to seamlessly transition from ZenDesk to their software - and the setup was quick and easy. We are now able to ensure that our customers can quickly get access to chat support in a simple way, that is easy to manage. It also organizes our team and the metrics allow me to see my teams performance from their clear to understand dashboard. I love it! Cons So far everything has been very intuitive and feature rich. My expectations have only been exceeded! Review Source Yap M. Project manager Consumer Services Used the software for: Less than 6 months ### "Stable and Matured Product" December 5, 2018 4.0 Gets the job done in the area of live customer touch point. Pros Product works as described and if touching base with your online customers is important in your business, LiveAgent is simple to implement and best of all.. is a stable application with little bugs. Cons The UI can be improved to suit a more modern web 2.0 feel but understandable anything visual design is subjective. Review Source Ian B. Executive Chef Retail Used the software for: Less than 6 months ### "Great Fully featured Software" September 4, 2019 5.0 Pros Fully featured, includes everything you need to launch a customer portal including a great chat widget and nice design Cons I wish that the knowledgebase was fully housed in the chat instead of having to click over to a knowledgebase to view it. OR that the knowledgebase was whitelabel or embeddable Review Source Response from CyberSentriq September 6, 2019 Hello, thank you very much for feedback. We appreciate it :) Have a nice day. JB Jennifer B. Secretary Education Management Used the software for: 2+ years ### "LiveAgent" November 18, 2021 4.0 Pros I loved the ease of use. When you need help with something, and may not have time to sit on the phone, this makes it more time manageable. Cons Sometimes, you get an automated answer first before an actual person. I would rather talk with a person. Review Source Response from CyberSentriq November 25, 2021 Hi Jennifer! :) Thank you for your review. We are happy to have you with us! - LiveAgent team MF Maciej F. Information Technology and Services Used the software for: 2+ years ### "LiveAgent - one of the best ticketing solution" June 22, 2016 5.0 I've been using the software for more than 4 years and find it really helpful in communicating with our clients. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.