# Page 5 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is LiveAgent the right Help Desk solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 5 - Reviews of LiveAgent ## Showing most helpful reviews Showing 101-125 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JA Jaime A. Director Comercial Media Production Used the software for: 6-12 months ### "Coordinating the multi-channel requirements of our consumer services" March 22, 2025 4.0 Pros The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our customer problems. Cons As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses. Review Source Response from QualityUnit March 24, 2025 Hi Jaime, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Apart from native integrations, we also offer Zapier integrations or, if you have a custom-built system, we offer a generic plugin that can be used to build your own custom integration. Feel free to reach out to our team via chat or at support@liveagent.com and we will be happy to explore the options with you or report new integrations to our team - we're here for you 24/7! -LiveAgent team FA Furkhan A. Sales Supervisor Food & Beverages Used the software for: 6-12 months ### "Elevated our customer service standards" March 20, 2025 3.0 Pros The unified inbox from LiveAgent improves how our team communicates with customers. Our team gains better response speed and performance when all workplace communication channels unite on one platform. Cons Some ticket management options are missing from the mobile app which makes us less effective at handling complex service requests. Our ability to respond quickly is affected by this variation when we work away from the office. Review Source Response from QualityUnit March 21, 2025 Hi Furkhan, Thank you very much for your review. We're glad to see that LiveAgent has been the right solution for you and that it has been beneficial in combining all communication in one place. The mobile app has always been meant to be an addition to the web app, not a full replacement - however, you are welcome to use the mobile view from your mobile browser for the full range of functions. Our team is here for you 24/7 via chat or email if you run into any questions! -LiveAgent team OT Ojeleye T. Guest Service Agent Hospitality Used the software for: 2+ years ### "Multi-channel Customer Support Program" October 29, 2024 5.0 Pros I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository. Cons LiveAgent is the most robust customer support program which I have ever used. I find nothing to outline as a flaw since it accomplishes all my needs. Review Source Response from QualityUnit November 6, 2024 Hi Ojeleye, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team MM Marvine M. Store Assistant Mechanical or Industrial Engineering Used the software for: 2+ years ### "Universal Inbox for Solving Customer Issues" October 30, 2024 5.0 Pros Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction. Cons Advanced customizations are only available on higher-tier plans. Luckily, I am using premium version, so I no longer face limited customizations. Review Source Response from QualityUnit January 8, 2025 Hi Marvine! Thanks for sharing your experience with LiveAgent. We’re glad the real-time chat and omnichannel support have enhanced your customer interactions. Premium features unlock powerful customizations, and it’s great to see you’re making the most of them. If you need help, don’t hesitate to reach out! - The LiveAgent Team AT Aryan T. Business Development Marketing and Advertising Used the software for: I used a free trial ### "Anti-thyroid medicines" April 5, 2026 4.0 Pros LiveAgent centralizes chats and tickets, fast live chat, easy tracking, and helpful automation that saves time and keeps support organized. Cons LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively. Review Source AK Amit K. IT Consultant Information Technology and Services Used the software for: 1-2 years ### "Amazing customer support software" February 10, 2025 5.0 Its very powerful tool to be able to connect with clients and solve their issues we can also create tickets which can later be tracked and help you better serve the clients. Pros Its a customer support suite we use it provide support to the customers. Its really important to be able to provide fast and swift solution with liveagent we are able to do just that. Cons Liveagent is overall amazing and i havent faced any major issues with it. Review Source Response from QualityUnit February 11, 2025 Hi Amit, Thank you very much for your kind feedback. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer support. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team SG Santosh G. Remote PERM Paralegal Legal Services Used the software for: 6-12 months ### "Consolidated our communication channels effectively" March 20, 2025 4.0 Pros Automating the ticketing rules helped in organizing the tickets according to their characteristics and responsibilities without the interference of management. This has made it easy for us to forward queries to the right departments and in the right time. Cons We experienced slow movement that interferes with our daily support to clients due to high traffic at certain times. These have greatly hampered the performance of our team during volatile periods. Review Source Response from QualityUnit March 21, 2025 Hi Santosh, Thank you very much for your feedback. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with its automation capabilities. Don't hesitate to contact our technical team via chat or at support@liveagent.com whenever you encounter a slowness issue and we will be happy to investigate - we're for you 24/7! -LiveAgent team AS Ahmed S. Project Engineer Real Estate Used the software for: 6-12 months ### "Automated replies have made our operations to progress" March 22, 2025 4.0 Pros I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency. The canned responses also largely helped us in time especially during the busy hours. Cons Though effective the ticketing system had a major issue of managing a large number of tickets at a time. This sometimes created a lag in ticket updates and so the resolution of tickets. Review Source Response from QualityUnit March 24, 2025 Hi Ahmed, Thank you very much for your feedback. We're happy to hear LiveAgent has been the right choice for you and that you've been satisfied with its capabilities. Whenever you notice an issue or a lag, don't hesitate to contact our technical team via chat or at support@liveagent.com and we will be happy to investigate - we're here for you 24/7! -LiveAgent team AS Andrea S. Field Manager Construction Used the software for: 6-12 months ### "Easy to use" April 7, 2025 5.0 It was easily manageable working from home Pros I liked being notified and the time it gave to answer a patron Cons There was nothing I did not like about this application Review Source Response from QualityUnit April 10, 2025 Hi Andrea, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and that you found the system easy to use. Our team is here for you via chat or email 24/7 if you have any questions or issues! -LiveAgent team IF Ivan F. CEO Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Great tool for Support Team" March 11, 2025 5.0 Great experience, we love customer support and proactive issues solving. Pros In our company we use LiveChat for Support team. We line multifunctional in one window (chat, emails, social media, calls) Cons Ukrainian language is not available in chat option Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Price, all clients support feature in one window Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) Price is more cheaper. Intercom so expensive for small business Review Source Response from QualityUnit March 13, 2025 Hi Ivan, Thank you very much for your review. We're glad to hear you have been satisfied with both LiveAgent and the support provided by our team. We will gladly pass along the feedback regarding the Ukrainian translation. Don't hesitate to contact us if you have any further questions or issues - we're here for you 24/7! -LiveAgent team GN Grace N. Procurement Officer Arts and Crafts Used the software for: 2+ years ### "Customer Service & Support Program: LiveAgent" October 22, 2024 5.0 Pros I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI. Cons Never have I experienced any error on LiveAgent, even though I haven’t used it for so long. Review Source Response from QualityUnit October 28, 2024 Hi Grace, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team MN Marietta N. Administrative Assistant Utilities Used the software for: 2+ years ### "My Experience with LiveAgent " October 29, 2024 5.0 Pros LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues. Cons Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user. Review Source Response from QualityUnit November 6, 2024 Hi Marietta, Thank you very much for such kind feedback. We are glad to hear LiveAgent was the right choice for you and that you have been satisfied with its live chat capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team AA Alex A. Residential staff Alternative Medicine Used the software for: I used a free trial ### "Live agent review" March 26, 2026 4.0 Live agent was super helpful once I learned how to work it. It was super easy and for the price you cannot beat. Pros Live agent was super easy Customer support is top notch. You cannot beat the value for the price. Really cool features once you learn how to work it. I really enjoyed messaging and emailing Cons The Ticket management wasn’t the all-around best but as far as the rest of the software, it worked really good. I liked it super easy to work. Review Source BK Bennet K. Operations Broadcast Media Used the software for: I used a free trial ### "Best way to start Virtual Call Center." May 21, 2025 5.0 Pros They has all the tools needed to start a call center business remotely. And ofering a whole 1 mouth, no credit card required is really good to start an ssd at the same time test their Platform. Cons As at now barely a month and counting, I dont have anything that stand out to least like about Live agent. Review Source Response from QualityUnit May 27, 2025 Hi Bennet, thank you very much for your review. We are glad that you have had a good experience with LiveAgent so far and we hope that your journey with us will stay smooth for a long time to come! In case you ever need support from our team, feel free to contact us 24/7! - All the best, the LiveAgent team EM Elliot M. Field Service Engineer Machinery Used the software for: Less than 6 months ### "Strong integration capabilities helped us enhance support" March 22, 2025 4.0 Pros Integrating LiveAgent with various platforms has made it easier for us to adapt its functionalities to the business processes we use. This flexibility has enhanced flexibility in working and has a positive impact on the customer’s satisfaction. Cons One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access. This has a negative impact on the delegation of tasks within the support team. Review Source Response from QualityUnit March 24, 2025 Hi Elliot, Thank you very much for your feedback. It's great to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. On the Large and Enterprise plan, we offer a feature called "custom roles" which allows you to revoke or grant additional rights to the default agent role. Feel free to reach out to our team via chat or at support@liveagent.com and we will be happy to explain the feature in detail - we're here for you 24/7! -LiveAgent team RR Raffaele R. Technical service Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "A very good tool for technical support" October 23, 2024 5.0 I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did. Pros Clean interface, reminder management, gamification, ticket info search. Cons Not perfect handling of multiple ticket merge. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I used Live Agent first and then Zendesk in another work experience. The migration was necessary to comply with the supports of other countries that used Zendesk. We are currently organizing the same activity for another manufacturer and I prefer Live Agent to Zendesk for the interface aspect that allows a faster search for information, for the better management of tags and departments, for gamification and other similar features that I think are better managed in Live Agent. Review Source Response from QualityUnit January 8, 2025 Hi Raffaele! Thanks for your detailed review. We’re happy to hear LiveAgent has been a reliable tool for your support tasks. We’re always working to enhance functionality, including ticket merges. If you need tips, feel free to reach out anytime! - The LiveAgent Team NS Nina S. Head of Business Development Health, Wellness and Fitness Used the software for: Less than 6 months ### "Provide us with better and more effective channel communication" March 19, 2025 4.0 Pros I have found the integration of multiple channels to and from customers perfect in using LiveAgent. Integration of mails, live chat, calls and social media messages guarantees that I do not miss any customer queries and results in quick response and satisfaction. Cons There is a limit of the number of email addresses that can be linked as per my experience. This restriction becomes cumbersome especially when one is trying to operate many departmental emails in a bid to ensure proper communication is conducted. Review Source Response from QualityUnit March 20, 2025 Hi Nina, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and its omnichannel capabilities. The limits of the number of email addresses vary for each plan - don't hesitate to contact our support via chat or at support@liveagent.com and we will be happy to help you evaluate the best fitting plan - we're here for you 24/7! -LiveAgent team JM Job M. Web Developer and Digital Strategist Mechanical or Industrial Engineering Used the software for: 2+ years ### "LiveAgent: Robusta Tool for Customer Support" October 24, 2024 5.0 It is seamless to solve customer issues via live chat with LiveAgent. Pros LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy. Cons I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs. Review Source DO David O. Co-Founder Information Technology and Services Used the software for: 2+ years ### "LiveAgent: Live Chat, Customer Support & Service Program" October 8, 2024 5.0 Pros LiveAgent is used across all departments in my organization. I like that it allows me to offer live customer support. Cons It was quite daunting to integrate to our company website until we acquired support from the vendor success team. Review Source Response from QualityUnit October 15, 2024 Hi David, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you were satisfied with the support provided by our team during the integration process. We are here for you 24/7 in case of any questions or issues! -LiveAgent team RR Rodrigo R. Manager Retail Used the software for: Less than 6 months ### "Game changer for CRM integration " March 4, 2025 5.0 The overall experience is very good, easy to handle and to set up and good support if there are any issues. Pros Easy set up , very good customer interface and very helpful and fast support. Cons some non native integration, as WhatsApp and phone will need a 3rd party service provider, it could be done in all in one for easier access. Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) a change in the company structure forced us to change the system Review Source Response from QualityUnit March 5, 2025 Hi Rodrigo, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the support provided by our team. While 3rd party providers may seem more complicated, they also allow our customers more freedom to choose the best provider for their needs and budget. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team PD Pj D. Manager CEO Food & Beverages Used the software for: 6-12 months ### "Timing issues with liveagent" April 23, 2025 2.0 Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon Pros I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues Cons The timing issues are the biggest downside i feel like it disconnects the chat to soon Review Source Response from QualityUnit April 29, 2025 Hi there, Thank you for your review. However, we are not completely sure to what you are referring, and we weren't able to find any recent conversation with our team. Would you be able to send us an email at support@liveagent.com and describe in more detail what the issue appears to be? Our technical team is available 24/7 and will be happy to take a closer look. Thank you in advance! -LiveAgent team JB Jude B. System Support officer Higher Education Used the software for: Less than 6 months ### "Simplified our customer service processes by centralizing interactions" March 22, 2025 5.0 Pros LiveAgent gave us the functionalities allowing the organization of multiple communication channels including email, live chat and social media to be highly beneficial to support processes. This integration makes it possible to come up with quick and orderly replies. Cons A disadvantage is the restriction on the number of email addresses to be synchronized which can be based on the package type. I find this restriction problematic for the companies that work with several departments or brands. Review Source Response from QualityUnit March 24, 2025 Hi Jude, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to centralizing your conversations. While we currently can't increase the email address limit set in the plans, feel free to reach out to our sales team via chat or at support@liveagent.com and we will be happy to advise on the most suitable plan - we're here for you 24/7! -LiveAgent team JL Jose L. Inside Sales Manager Wholesale Used the software for: I used a free trial ### "Live Agent does the job and more" February 20, 2025 5.0 Comprehensive Support System, Fast and Reliable Live Chat Pros All-in-One Support System Fast and Reliable Live Chat Ticketing System Efficiency Ease of Use – Simple setup and user-friendly interface. Customizable and Scalable Cons Limited Integrations, Learning Curve for Advanced Features Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent It just works and easy to use. The team is super happy Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It's limited and we are looking to scale up to a system with better features. Review Source Response from QualityUnit February 25, 2025 Hi Jose, Thank you very much for your review. We're glad to hear you've been satisfied with LiveAgent and the benefits it brings to your and your team's work. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team TO Tim O. Director Consumer Goods Used the software for: Less than 6 months ### "Recommended!" February 4, 2025 5.0 Great! It really helps me structure our customer support. Pros Great software! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat. Cons We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent This one was recommended by my customer support employee Review Source Response from QualityUnit February 5, 2025 Hi Tim, Thank you fo your review. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the support - our team is here for you 24/7 in case of any questions or issues! -LiveAgent team Nedim M. Digital Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great help desk tool" February 1, 2025 5.0 Great help desk software for customer support. Pros Fast ticketing system with multi-channel support. Cons UI feels a bit outdated in some areas, could improve there. Review Source Response from QualityUnit February 10, 2025 Hey Nedim! Thanks for your review. Glad you find LiveAgent’s ticketing system fast . We hear you on the UI—improvements are on our radar. Stay tuned for updates. Appreciate your feedback! - The LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.