# Page 55 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 55 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 55 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1351-1375 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Diana W. Administrator support Logistics and Supply Chain Used the software for: I used a free trial ### "Best product for customer support" October 31, 2022 5.0 Pros The ticket system is very efficient, it helps a lot to solve the problems of my clients Cons Export data to another account, only this Review Source Response from QualityUnit November 10, 2022 Hello Diana :) Thank you for your feedback! We're glad to hear that our platform has been helpful in solving your clients' problems. - LiveAgent Team MA MUNIR A. CEO Information Technology and Services Used the software for: Less than 6 months ### "Perfect Customer Service Solution For Online Store" October 25, 2018 5.0 I and my virtual assistant are enjoying it very much. Since it is entirely a very good experience for all of us. Pros It is packed with so many things like live chat, ticketing system, forum, knowledge-based, VOIP cloud call. It is customizable in every area and speed of communication with virtual assistants or customer make it best for any online business. Cons Their native IOS mobile ios app is weird does not support many features. I heard they are releasing a new one that will solve most of the problems. Review Source GG Gina G. CEO Marketing and Advertising Used the software for: Less than 6 months ### "LiveAgent" December 2, 2022 4.0 So far my experience has been good with no complaints Pros I like the software because amount of features available Cons I have not really seen or experienced anything that I am not crazy about with the software as of yet. Review Source Response from QualityUnit December 15, 2022 Hello Gina! Thank you for your review! :) - LiveAgent Team OS Olga S. Senior Publisher Manager Computer Software Used the software for: Less than 6 months ### "Service helped increase conversion" August 13, 2019 5.0 Pros We have been using for several months. The service is very convenient. We noticed an increase in conversion after implementation. According to our data, with the help of chat users get a quick consultation and are more willing to buy goods. Cons I do not have enough tools to manage problems, configurations. I would also like to track user activity. Hopefully they will ever be added to all of these tools. Review Source Response from QualityUnit September 4, 2019 Hello, thank you very much for your nice review. We appreciate it :) Have a nice day. KL Kaess L. Operations and Customer Service Manager Retail Used the software for: Less than 6 months ### "Easy to use software" April 13, 2020 5.0 Pros Easy to use, good VOIP intergration and convenient tracing. Cons No interface customisation available, might be something nice to offer. Review Source Response from QualityUnit April 14, 2020 Hi there, Thank you very much for your honest feedback. We are so pleased to hear that LiveAgent has been able to make your day-to-day work-life a little easier. Our team works hard every day to make LiveAgent intuitive to use and easy to grasp. You can try out new themes by going to your profile and changing the theme under settings. Or you can contact us to find out more - we are always available and happy to help! Take care and stay safe. CS Constantine S. Atomic SMS Project Manager Marketing and Advertising Used the software for: 6-12 months ### "Not an easy to use helpdesk, but loads of features cover all that" May 24, 2017 5.0 Pros Multiple features and possible integrations with social media Own server sending replies to the customers, no need to think whether it may appear in spam Great support Looks great:) Cons Not a cheapes solution on a market Not easy to set it up in the beginning Pretty difficult to understand the manuals and instructions Review Source AA Afonso A. Customer Success representative Information Technology and Services Used the software for: 6-12 months ### "Live agente" April 16, 2020 5.0 Pros The opportunity to creat kind answers... Cons I dont have nothing that i didn't appreciate Review Source Response from QualityUnit April 23, 2020 Thank you very much for your kind feedback, Afonso! :) Roman G. Senior Managing Partner Marketing and Advertising Used the software for: Less than 6 months ### "Very solid value!" March 18, 2020 5.0 Pros Very versatile software that can be adjusted for many needs. It’s almost like your own contact center that you can set up for a fraction Of the traditional price Cons Little tricky to set up some integrations, I’m not so tech savvy so it took a while Review Source Response from QualityUnit March 23, 2020 Hello Roman, thank you for your feedback! We are glad to have you on board with us and I want to let you know that our support team is there for you 24/7/365 :) I know that it all might seem a bit tricky especially if you are new to it, but our team is ready to help you day or night :) JC Jens C. Managing Director Automotive Used the software for: 1-2 years ### "Great Helpdesk which scales with your business" April 18, 2017 5.0 is our choice for providing our customers first class support. The helpdesk integrates perfectly in our workflow and our agents have everything they need to work on tickets. Pros Integrates well Review Source MG Mark G. Used the software for: 6-12 months ### "Light, streamlined and effective system" April 24, 2017 4.0 An outstanding value, does a fantastic job of tracking and managing tickets. There are plenty of reports for agent activity but it is lacking when it comes to reports on customers. But for the price, I can't really complain. If your goal is primarily to track and manage activity and do it on a budget, this is the way to go. Pros Simple interface. Excellent value. Cons Limited reporting Review Source NH Niels H. Product Manager Used the software for: 6-12 months ### "Works well as a ticketing system, improvements still possible" April 21, 2017 4.0 Works well to document tickets and manage responsible people to take action. It does however lack integration with our CRM system, Pipedrive. This means that sometimes our salespeople aren't aware of ongoing issues and questions from customers. As of now, this is the only thing that could be improved Pros Easy to use. Good overview of all tickets. Cons No integration with Pipedrive CRM Review Source ZG Zafer G. Product Manager Computer Software Used the software for: 1-2 years ### "Professional Ticketing system" March 27, 2017 5.0 I am using this software since 2 Years. It is very professional. I suggest everyone who wants to provide a also professional support service. Pros Ticketing Cons Screen sharing.... during video chat Review Source FK Frank K. Sales Account Manager Hospitality Used the software for: 6-12 months ### "LiveAgent is Great" December 11, 2018 5.0 has helped organize all our chat with our customers and made it easy and reliable. Pros I like the functionality of being able to chat with my customers from all avenues such as social media and direct website. Cons It was a little difficult to keep track of chats as multiple were coming through but that may be my user error Review Source yiR yair israel R. Used the software for: I used a free trial ### "Great app" October 27, 2015 4.0 Ladesk is a application that allows you manage a completely functional the support service of your company in less than five minutes you can sign in and start to configure your portal, with a step by step guide you easily can upload your logo, add your social media pages and use it. The app has a lot of features like a voice chat with customers, a ticket system for a more personal attention, email address for your needs, contact list integrated with your employers and other companies and a live chat, also with other features that can boost your company like a free call center. Also the app offers a “gamification” with this your agents can earn badges for their work and you can reward for it, this is a form to motive them and don’t make the work the boring thing that anyone hates, the best part of this is that you can try the app totally free for 15 days after that you have to buy one of the plans that the app offers if you want continue using it. Pros Free trial Step by step guide Easy operable Cons Prices You need integrated other services for voice Review Source GB Greg B. Customer Service Manager Used the software for: 6-12 months ### "We found it a better fit than Intercom" November 7, 2017 4.0 This is the easiest and most intuitive Customer Service software. Pros I like that it is centered around email first. The chat program is very good as well. We have found it easy to set up. Cons The UI can is a bit cluncky. This has almost a DOS look and feel. I think sometimes getting to past chats could be easier as well. Review Source LL Leo L. CEO Logistics and Supply Chain Used the software for: 6-12 months ### "Fast and easy" May 9, 2017 4.0 Pros Pretty fast to get up and going. Additionally features like the Facebook integration etc. ensures all of our customer support interactions are handled in one place. Cons The chat aspect isn't very customizable i.e. Setting hours etc. wish it would come with some already ticket templates for viewing. Review Source DW Devendra W. Manager Market Research Used the software for: Less than 6 months ### "An excellent service!" October 13, 2022 5.0 Pros The most attractive thing about is that it offers the same features that other support solutions offer at a lower price. Cons The app interface could be improved as its little outdated. Review Source Response from QualityUnit November 22, 2022 Hello Devendra! We're glad to hear that you're finding our pricing attractive! We work hard to offer our customers the best value possible. Thanks for your feedback! - LiveAgent Team Nefer L. Marketing Consultant Internet Used the software for: Less than 6 months ### "Full Featured Help Desk App" October 26, 2018 4.0 Live Agent has LOTS of features to explore and is quite versatile in ways to support your customers/users. I'm still digging into the software, but so far, I've been quite impressed. Pros My favorite part of the software has been setting up a customer portal where I can publish support docs to a sub-domain. Also looking forward to experimenting with calls and video! Cons The User Interface looks dated, however, LA offers so much functionality and features! Review Source IB Igor B. Founder Computer Software Used the software for: 1-2 years ### "LiveAgent is our choice for quick customer support" November 27, 2018 5.0 Pros We use the online service for quick communication with customers. Communication with customers occurs in the format of a live chat. There are push notifications for new applications. A smart spam filter has been installed, thanks to which we do not receive unwanted messages. Cons Among the shortcomings of the tool for live communication with LiveChat clients, I want to note the lack of a function for conducting small polls. Also there is no possibility to order a callback. Review Source VR Verified Reviewer Web Admin Apparel & Fashion Used the software for: I used a free trial ### "My Experience with LiveAgent" June 15, 2022 5.0 It was easy and interested and recommend everyone to try. Pros It's usability and features, and availability for customer support. Cons I want to use it more to specify accurately about its features. Review Source Response from QualityUnit June 22, 2022 Hi! Thank you for your 5-star review! We are happy that your experience with LiveAgent is pleasant. Remember, we are here for you 24/7 should you need any help with any feature. - LiveAgent Team. CT Caleb T. Wireless Consultant Wireless Used the software for: Less than 6 months ### "Using on one of my wordpress sites at the moment. " June 30, 2018 5.0 Pros Great software! is like a customer service swiss army knife. There's all different ways for your customers or potential customers to interact with you to streamline your online business. I like the fact that you can communicate with them through social media ( Facebook, etc.). Also has an awesome ticket system. Cons It can get very costly for small business and individuals to integrate the most robust features into their sites. Review Source HA Hakobyan A. Risk Manager Gambling & Casinos Used the software for: 1-2 years ### "LiveAgent" March 15, 2020 4.0 Overall very good software for communicating with customers. I think more and more customer service departments should use it. Pros Has interesting and pleasant design and different features and options to make the agents' work easier. Cons Sometimes may lag while having 4+ chats at the same time. I think this problem is major and they should make improvement updates. Review Source Response from QualityUnit March 19, 2020 Hi there, Many thanks for your kind review. It's awesome to hear that LiveAgent has been the right fit for you and your company. That being said, we are aware there is always room for further growth and improvement and we work hard to make the user experience as seamless and smooth as possible. Don't hesitate to contact our support at any time and keep an eye out for more updates and fixes! SM Shannon M. Internet Marketing Used the software for: 1-2 years ### "Great product that surpasses competition " November 7, 2017 5.0 Pros Fits the needs of our company, with both chat and email support. Ease of accessing canned answers to lower response time. Low cost. Review Source BC Becky C. COO Marketing and Advertising Used the software for: Less than 6 months ### "Great live support and offline support system" January 7, 2020 5.0 Pros Easy to use and set up. Everything is clean and easy to understand and implement. So much better than the last software we had! Cons I dislike that this is solely run from a webpage. Our last system had an app that I could turn on or off. Also dislike that I have to actually go to the tab every morning to 'activate' my status. An app would solve that. Review Source Response from QualityUnit January 8, 2020 Hello Becky, thank you very much for your nice review. We appreciate it. Have a nice day :) AS Andrew S. Telecommunications Used the software for: 6-12 months ### "Excellent Reporting Ability and Really Easy To Use" April 26, 2017 5.0 I have found the platform to be extremely easy to use, the canned messages is a great tool and really easy to use to add pre programmed customer responses. The platform is really stable in comparison to other programs used previously and is always being updated. Overall for the cost this program is excellent. Pros Excellent features and ease of use Cons None Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.