# Page 55 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 55 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 55 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 1351-1375 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JA

Jishan A.  
Talent Acquisition specialist  
Information Technology and Services  
Used the software for: I used a free trial

### "E-mail management app"

June 27, 2023

5.0

Overall experience was really great

Pros

This is really app for email management and easy to use with practical features

Cons

I did not find any issue with it go for it

Review Source

Response from CyberSentriq

June 29, 2023

Thank you for your kind review! We're thrilled to hear that your experience with our product has been great :)

RV

Rose V.  
Manager  
Hospitality  
Used the software for: I used a free trial

### "Complete Services for the Online Experience"

May 23, 2022

5.0

Pros

The fact that it has many functions and applications, easy to set up and integrate with other software.

Cons

Haven't had a bad experience yet, I had an issue with the code but the support agent helped me through

Review Source

Response from CyberSentriq

May 27, 2022

Hello Rose! Thank you for your awesome fedback! :) Should you need any help, our customer support is here for you 24/7. - LiveAgent Team

GC

Giulio C.  
Operaio  
Construction  
Used the software for: 6-12 months

### "Ottimo supporto"

January 17, 2023

3.0

Ok

Pros

Mi é piaciuto il live chat molto intuitivo

Cons

Inconveniente e forse attesa troppo lunga

Review Source

Response from CyberSentriq

January 19, 2023

Hello Giulio, Thank you for your review! We are glad to hear that you found our live chat intuitive. As for the waiting time, was it the wait time to connect with one of our agents or was it the response time once connected? This information would be helpful for us to understand and address any issues with our service. - LiveAgent Team

NV

Natascia V.  
Freelance Writer  
Writing and Editing  
Used the software for: Less than 6 months

### "Excellent System"

February 26, 2023

5.0

This is a great system for communicating with potential buyers or getting questions answered.

Pros

LiveAgent is great for communication, speed, and accuracy.

Cons

LiveAgent is sometimes finicky if you close the window for a minute and go into somewhere else on your browser.

Review Source

Response from CyberSentriq

March 8, 2023

Hello Natascia! Thank you for your 5-star review :) - LiveAgent Team

AG

Andy G.  
Chief Instructor  
Sports  
Used the software for: Less than 6 months

### "Early days but very promising"

February 8, 2020

4.0

We have limited experience so far as we don't have a large volume of support requests at present. I anticipate that we will extend our use of it over time as we expand.

Pros

The features available. Far more than we need at present but as we grow I can see us making better use of them.

Cons

The vastness of the options makes it a little daunting to set up. However, more time in the set-up videos would probably help with that. And it is also a byproduct of the wide functionality.

Review Source

Response from CyberSentriq

March 4, 2020

Hi Andy, thank you for your honest feedback! We are truly happy to have you on board with us! I understand that it might be a bit confusing from the beginning but I promise that it is just a matter of getting used to it! Just remember that we are always here for you should you have any questions or should you need help with setting anything up! You can reach out to us via chat 24/7/365 on our website or you can just shoot us an email at support@liveagent.com. We are always here for you :)

Chet N.  
President & CEO  
Marketing and Advertising  
Used the software for: I used a free trial

### "Easy to use and very fast"

March 18, 2020

5.0

Pros

Speed and all the options that are included in one software.

Cons

needs some UI updates, just seemed a bit out of date for me.

Review Source

Response from CyberSentriq

March 19, 2020

Hi Chet, Thank you for taking the time to write us a review. We are glad that you were satisfied with the free trial and all the options you can have under one roof with LiveAgent. That said, there is always room for improvement and our team works hard to enhance the software to fit every need and please the eye. Stay tuned for more updates!

snS

saw naing S.  
marine engineer  
Oil & Energy  
Used the software for: Less than 6 months

### "Good customer support and fair price."

October 30, 2021

5.0

Pros

All in one package for companies customer service. Live chat and email services are perfect. Incoming different platforms can be collected in one place.

Cons

Need time to familiar with tasks after that there would be fun.

Review Source

Response from CyberSentriq

November 11, 2021

Hi! :) Thank you for kind review! In case you need any assistance, our support is here for you 24/7. - LiveAgent team

VR

Verified Reviewer  
  
Airlines/Aviation  
Used the software for: Less than 6 months

### "Review of live agent"

October 29, 2015

5.0

We researched quite a few solutions on the web, but finally decided to try LiveAgent after signing up for their free trial to perform an proof of concept. Our team was instantly up and running, the learning curve is minimal and it really helps our distributed team connect with customers and provide 24x7 support while maintaining all communications centrally so any resource can continue supporting from anywhere in the world. I recommend this great app!

Pros

We researched quite a few solutions on the web, but finally decided to try LiveAgent after signing up for their free trial to perform an proof of concept. Our team was instantly up and running, the learning curve is minimal and it really helps our distributed team connect with customers and provide 24x7 support while maintaining all communications centrally so any resource can continue supporting from anywhere in the world. I recommend this great app!

Review Source

AC

Amanda C.  
Manager  
Consumer Services  
Used the software for: 6-12 months

### "That was easy"

November 2, 2022

5.0

Pros

Love how fast you connect with live agents.

Cons

Sometimes the recent chats aren't there, like they just disappear. Not sure if its a software issue or my end.

Review Source

Response from CyberSentriq

November 4, 2022

Hello Amanda! Thank you for your feedback! We're happy to hear that you love the speed of our software. We're sorry to hear that you've had some trouble with recent chats disappearing. Please, feel free to reach out to our 24/7 support team for assistance with this issue. - LiveAgent Team

LA

Landon A.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Made the switch"

September 10, 2019

5.0

Pros

For the spend, this thing is super feature-rich. I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Cons

It's a little buggy at times, but overall the system functions really really well.

Review Source

Response from CyberSentriq

September 12, 2019

Thank you very much fot your nice feedback. we are happy that you are satisfied with us :) Have a nice day.

DP

Deborah P.  
Director, Ecommerce Sales  
  
Used the software for: Less than 6 months

### "Launched LiveAgent & already seeing a drastic improvement in our ability to manage customer service."

November 7, 2017

4.0

Gives our entire customer service team and management team the ability to manage all of our customer service channels from one dashboard.

Pros

Ease of use. Functionality. Ability to tie diverse customer service channels (phone, email, social, chat) into one dashboard. Give us the ability to easily manage our customer service team and to increase our responsiveness to customers.

Cons

There were some glitches when we were installing the software but the support team was amazing. Waiting on the phone integration, which is not a big deal. Our customer service team is able to work with the platform and still leverage it to track the calls.

Review Source

SE

Sandra E.  
Support Hero  
Computer Software  
Used the software for: Less than 6 months

### "Satisfied new user"

November 28, 2018

5.0

We use the software to answer our support cases for our b2b software. So far this is working out fine. No more phone calls to check who is answerting an e-mail from a customer.

Pros

We are using it for B2B - so everything needs to be professional and with LiveAgent that is the case. The usabillity is also very good.

Cons

I'm a new user, so I don't have anything to complain yet.

Review Source

Response from CyberSentriq

December 3, 2018

Hi Sandra, thank you for your review and wish you a lot of success with your future projects! :) - Andy

FV

Felipe V.  
CEO  
  
Used the software for: 6-12 months

### "Its a great system"

November 22, 2017

4.0

Pros

Awnser both facebook and email in the same chanel. Make every comment on Facebook in a ticket. Live chats

Cons

Poor delivery to hotmail accounts... When a facebook post have so many comments, the system close the oldest coments. Forms is not responsible on mobile.

Review Source

JV

Jesus V.  
Super User  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "It is a very useful tool to admninistrate the support and share the performance "

November 7, 2017

5.0

Practical handle to manage the support requested and measurable the performance

Pros

The quick and easy way to handle the tikets is very practical when you have in one screen all information . The website you are able to customize according with your necessities and the user are able to have all information available

Cons

You are not able to asign the ticket number will be very useful to have local codes and use the data for the reports, the graphics need to measure in minutes and hours becuase it reads in thausand, too the reports when you export to CSV in excel reads the minutes in numberrs and you need to re- type them

Review Source

Barbora H.  
Head of Marketing  
Information Technology and Services  
Used the software for: Less than 6 months

### "Professional live-chat and ticketing tool with great integration and compatibility. "

May 27, 2021

5.0

Pros

Fair pricing, well structured, social media integration, easy to use, clear and simple ticketing system (even for first-timers), helpful support staff. Haven’t found anything this software can’t do.

Cons

The back-end user interface might use some design refresh. Otherwise, it’s a great tool that fulfils our expectations in all areas.

Review Source

JJ

Jeff J.  
Marketing Associate  
Retail  
Used the software for: 6-12 months

### "Live Agent Rocks"

June 2, 2017

5.0

Better staff accountability, more robust chat features, able to connect with social media accounts to reduce strain on marketing.

Pros

Feature-rich. affordable. Connects easily with social media accounts. Excellent merchant support. We are delighted with the software and service thus far!

Review Source

SJ

Siddhartha J.  
Project Manager  
  
Used the software for: 6-12 months

### "So far I haven't faced any issue, it is easy to maintain, and available report are also good."

November 7, 2017

4.0

Pros

I am using this for one of client. Email Ticketing System is good option to manage day today customer requirements.

Cons

Notification system. If we have a way to configure it in outlook and if you can received a email notification for a ticket at our outlook.

Review Source

VR

Verified Reviewer  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "Useful Help Desk"

March 18, 2020

4.0

Pros

I purchased it because it's an all inclusive solution for managing support requests

Cons

It has so many features and settings that it can be quite overwhelming at the beginning, but their stuff was friendly and always happy to help.

Review Source

Response from CyberSentriq

March 25, 2020

Hello there, many thanks for your kind review! :) We understand that it might be a lot to learn in the beginning but we promise that once you get used to it it becomes easy as pie! :) You know where to find us should you need anything!

Esther N.  
Data Entry Clerk  
Internet  
Used the software for: Less than 6 months

### "I love using the multi channels provided with a monthly pricing which is affordable for any company."

May 3, 2018

4.0

Improves customer loyalty an services and helps expand market reach.

Pros

It has good user interface with great features.one can access the customer call logs very easy. It also provides multlipe languages that favours a variety of users which is great.

Cons

Having 3 agents for a package is limiting to a company that wants to add more agents .It means adding more money which can be expensive.

Review Source

MJ

Muntaser J.  
Marketing Manager  
Biotechnology  
Used the software for: I used a free trial

### "einer der Besten Chat Tools "

March 21, 2023

4.0

Zufrieden

Pros

breite Auswahl an Funktionen und Features

Cons

GUI ist so richtig nutzerfreundlich und

Review Source

Response from CyberSentriq

March 23, 2023

Hello Muntaser! Thank you for your review :) - LiveAgent Team

ronak S.  
website developer  
  
Used the software for:

### " 100% satisfaction with LiveAgent"

October 29, 2015

5.0

LiveAgent is a great SaaS helpdesk, quick to deploy, easy to maintain and easy to use. I can't imagine how we could have managed our customer support without it. LiveAgent provided us with great value as we can use the iOS and Android apps to stay up to date while in the field.

Review Source

WK

Wade K.  
Owner  
Information Technology and Services  
Used the software for: Less than 6 months

### "Really happy with this so far"

November 29, 2019

5.0

Pros

Easy to set up, advanced features, CNAME capability, and more

Cons

I'd like to see a few more API options like SSO for customers and not just admins

Review Source

Response from CyberSentriq

December 2, 2019

Hello Wade, thank you very much for your nice feedback. We appreciate it :) Have a nice day.

DK

Derek K.  
Sales Development Rep  
Information Services  
Used the software for: Less than 6 months

### "Great Live Chat Solution"

April 26, 2017

4.0

My company has been using Live Agent for a little while now, and it has been such a great tool for our sales team. My role is to gather the interest of potential clients, and what better way to do that than catch them while they are looking at our website?! It is a very transparent system, and anyone can pick up how it works with ease. I would recommend LiveAgent to anyone looking for a new Live Chat System.

Pros

I love the fact that you can see on a live map, where the person you are chatting with is. I also, really like being able to join conversations with other agents, or even just watch the conversation happen.

Cons

I have not found anything I do not like yet, but with time who knows?

Review Source

AC

Andrea C.  
Customer service specialist  
  
Used the software for: 6-12 months

### "Easy to use, direct, fantastic shortcuts "

May 20, 2018

5.0

Pros

The shortcuts add a new dimension to the experience. All in one place. Easy to organise and register contacts.

Cons

The phone keyboard is a bit strange and it require attention not to make mistakes. The chat cannot be translated this is the biggest con.

Review Source

KM

Kiara M.  
admin assistant  
  
Used the software for: 6-12 months

### "Easy customer ticketing. Helped improve the customer experience."

April 27, 2018

4.0

Pros

LiveAgent customer service software helped improved the customer experience and offered several customer relationship management applications.

Cons

The LiveAgent chat screen sometimes takes too long to load. Sometimes it will disconnect randomly as well.

Review Source

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