# Page 56 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 56 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 56 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1376-1400 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BC Bajir C. Online Strategist Internet Used the software for: 6-12 months ### "Helpful all-in-one solution for customer support" March 19, 2020 4.0 Pros for giving customer support for a small business or side-project. Many ways to individualize how you want to use it. I use it for an integrated form submission, chat flow, and email inbox. There is also a support doc tool but I haven't used that. Cons Some of the UX could be made a bit more modern. Many settings - sometimes I forget where to find specific options. Review Source Response from QualityUnit March 23, 2020 Hello Bajir, thank you for your feedback! You know where to find us should you need anything! :) DK Daniel K. Customer Care Agent Consumer Services Used the software for: Less than 6 months ### "Easy, Navigable, Compact" May 15, 2020 5.0 Pros I enjoy the different methods of organization that you can use to compartmentalize your workflow. Cons I would not say there is anything that can be improved. It works seamlessly for me. Review Source Response from QualityUnit May 19, 2020 Hi Daniel, Thank you very much for your kind feedback. It's great to hear that LiveAgent has been the right fit for you and your company and that it has been able to make your day-to-day work-life a little easier. Don't hesitate to contact our team at support@liveagent.com if you ever need us - we are available 24/7. Take care! CC Chris C. Director Retail Used the software for: Less than 6 months ### "A very feature packed live chat solution" October 30, 2018 5.0 Live chat works well, and I look forward to being able to chat in different languages with potential prospects . Pros The developers are very open to suggestions and their roadmap is impressive. The current product does so many things already with live chat, VOIP, Call routing and helpdesk so provides many tools in one place. I can't wait for auto translate to be implemented for support and client messages. Cons I'm fairly happy and can't think of anything right now. Review Source MS Mitchell S. IT Help Desk Utilities Used the software for: Less than 6 months ### "I really like LiveAgent so far" October 17, 2016 4.0 has been a great product to use so far. I use it solely for its ticketing functionality, but even so, it has been very useful for me. I was able to use LiveAgent's automation features to create a streamlined process of handling support tickets. LiveAgent's own support staff has been incredibly helpful. I've started a number of chats with them, and I always got the information I was looking for in a prompt and helpful fashion. Pros Wide range of automation options. simple user interface excellent support staff Cons Not all automation functions are available in all cases, as well as some inconsistency with the naming conventions of some rules. Minor spelling and grammatical errors within some text (English Language) Review Source YS Yisrael S. Senior Marketing Manager Telecommunications Used the software for: Less than 6 months ### "Got basically everything I need in one place" June 17, 2018 4.0 Premium reporting. Saved a lot of times. Centralised workflow. Easy to use interface. Tagging in reports. Pros \- everything in one place - customer service is amazing - incredible amount of functions for automations - incredibly user friendly interface - customisable reports - very useful reports - time tracking - priority management and custom SLA agreements Cons \- they don't have business hours for chat - no sending support for email aliases, meaning if I have a main email with multiple aliases, I can't send from those aliases - no automations for contacts - can't clone automations - can be a little slow to load - can't open multiple tabs Review Source ST Sean T. Network Engineer Information Technology and Services Used the software for: I used a free trial ### "Nice Product" April 19, 2022 5.0 Pros Currently still in evaluation mode but very impressed by the simplicity of learning. Cons May have more features that what we are currently in need of, but allows us to grow. Review Source Response from QualityUnit April 22, 2022 Hello Sean! Thank you for your 5-star rating:) Should you need anything, our 24/7 customer service will be happy to help! - LiveAgent Team kP karine P. coach Utilities Used the software for: I used a free trial ### "great customer interaction tool" September 16, 2021 5.0 very good Pros We have greatly improved the attention and support to our customers with a more functional chat, I am using the free trial, and I intend to become a client Cons only compliments, very good my experience Review Source Response from QualityUnit September 21, 2021 Hi Karine :) Thank you very much for your kind words! We hope that you'll love LiveAgent like many of our happy customers. -LiveAgent Team HD Hadley D. student Health, Wellness and Fitness Used the software for: Less than 6 months ### "live agent review" February 16, 2023 4.0 Pros It is fast and efficient and there is someone who responds very quickly. Cons Agent does not know a lot of information. It is automated so gets really frustrating Review Source Response from QualityUnit February 20, 2023 Hello Hadley! Thank you for your feedback. We'd be happy to assist you with setting up LiveAgent's automation rules. Please, reach out to our customer support via chats or email anytime. - LiveAgent Team MW Monika W. Global Training Coordinator Medical Devices Used the software for: Less than 6 months ### "Ver useful tool" October 26, 2020 4.0 Very good to bound customer requests and assign to specific agents to answer. Pros Handling of requests is easy and navigating is very intuitive. Tags are very useful to assign to specific agents. Cons Right now, I can't think of anything to be improved. Review Source Response from QualityUnit October 30, 2020 Hello Monika, thanks a lot for your great feedback! :) I couldn't be happier about you not finding anything to be improved, haha, but if any suggestion on improvement or a new feature comes to your mind, just feel free to send us an email at support@liveagent.com :) JA Jishan A. Talent Acquisition specialist Information Technology and Services Used the software for: I used a free trial ### "E-mail management app" June 27, 2023 5.0 Overall experience was really great Pros This is really app for email management and easy to use with practical features Cons I did not find any issue with it go for it Review Source Response from QualityUnit June 29, 2023 Thank you for your kind review! We're thrilled to hear that your experience with our product has been great :) RV Rose V. Manager Hospitality Used the software for: I used a free trial ### "Complete Services for the Online Experience" May 23, 2022 5.0 Pros The fact that it has many functions and applications, easy to set up and integrate with other software. Cons Haven't had a bad experience yet, I had an issue with the code but the support agent helped me through Review Source Response from QualityUnit May 27, 2022 Hello Rose! Thank you for your awesome fedback! :) Should you need any help, our customer support is here for you 24/7. - LiveAgent Team GC Giulio C. Operaio Construction Used the software for: 6-12 months ### "Ottimo supporto" January 17, 2023 3.0 Ok Pros Mi é piaciuto il live chat molto intuitivo Cons Inconveniente e forse attesa troppo lunga Review Source Response from QualityUnit January 19, 2023 Hello Giulio, Thank you for your review! We are glad to hear that you found our live chat intuitive. As for the waiting time, was it the wait time to connect with one of our agents or was it the response time once connected? This information would be helpful for us to understand and address any issues with our service. - LiveAgent Team NV Natascia V. Freelance Writer Writing and Editing Used the software for: Less than 6 months ### "Excellent System" February 26, 2023 5.0 This is a great system for communicating with potential buyers or getting questions answered. Pros is great for communication, speed, and accuracy. Cons is sometimes finicky if you close the window for a minute and go into somewhere else on your browser. Review Source Response from QualityUnit March 8, 2023 Hello Natascia! Thank you for your 5-star review :) - LiveAgent Team AG Andy G. Chief Instructor Sports Used the software for: Less than 6 months ### "Early days but very promising" February 8, 2020 4.0 We have limited experience so far as we don't have a large volume of support requests at present. I anticipate that we will extend our use of it over time as we expand. Pros The features available. Far more than we need at present but as we grow I can see us making better use of them. Cons The vastness of the options makes it a little daunting to set up. However, more time in the set-up videos would probably help with that. And it is also a byproduct of the wide functionality. Review Source Response from QualityUnit March 4, 2020 Hi Andy, thank you for your honest feedback! We are truly happy to have you on board with us! I understand that it might be a bit confusing from the beginning but I promise that it is just a matter of getting used to it! Just remember that we are always here for you should you have any questions or should you need help with setting anything up! You can reach out to us via chat 24/7/365 on our website or you can just shoot us an email at support@liveagent.com. We are always here for you :) Chet N. President & CEO Marketing and Advertising Used the software for: I used a free trial ### "Easy to use and very fast" March 18, 2020 5.0 Pros Speed and all the options that are included in one software. Cons needs some UI updates, just seemed a bit out of date for me. Review Source Response from QualityUnit March 19, 2020 Hi Chet, Thank you for taking the time to write us a review. We are glad that you were satisfied with the free trial and all the options you can have under one roof with LiveAgent. That said, there is always room for improvement and our team works hard to enhance the software to fit every need and please the eye. Stay tuned for more updates! snS saw naing S. marine engineer Oil & Energy Used the software for: Less than 6 months ### "Good customer support and fair price." October 30, 2021 5.0 Pros All in one package for companies customer service. Live chat and email services are perfect. Incoming different platforms can be collected in one place. Cons Need time to familiar with tasks after that there would be fun. Review Source Response from QualityUnit November 11, 2021 Hi! :) Thank you for kind review! In case you need any assistance, our support is here for you 24/7. - LiveAgent team VR Verified Reviewer Airlines/Aviation Used the software for: Less than 6 months ### "Review of live agent" October 29, 2015 5.0 We researched quite a few solutions on the web, but finally decided to try after signing up for their free trial to perform an proof of concept. Our team was instantly up and running, the learning curve is minimal and it really helps our distributed team connect with customers and provide 24x7 support while maintaining all communications centrally so any resource can continue supporting from anywhere in the world. I recommend this great app! Pros We researched quite a few solutions on the web, but finally decided to try after signing up for their free trial to perform an proof of concept. Our team was instantly up and running, the learning curve is minimal and it really helps our distributed team connect with customers and provide 24x7 support while maintaining all communications centrally so any resource can continue supporting from anywhere in the world. I recommend this great app! Review Source AC Amanda C. Manager Consumer Services Used the software for: 6-12 months ### "That was easy" November 2, 2022 5.0 Pros Love how fast you connect with live agents. Cons Sometimes the recent chats aren't there, like they just disappear. Not sure if its a software issue or my end. Review Source Response from QualityUnit November 4, 2022 Hello Amanda! Thank you for your feedback! We're happy to hear that you love the speed of our software. We're sorry to hear that you've had some trouble with recent chats disappearing. Please, feel free to reach out to our 24/7 support team for assistance with this issue. - LiveAgent Team LA Landon A. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Made the switch" September 10, 2019 5.0 Pros For the spend, this thing is super feature-rich. I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point. Cons It's a little buggy at times, but overall the system functions really really well. Review Source Response from QualityUnit September 12, 2019 Thank you very much fot your nice feedback. we are happy that you are satisfied with us :) Have a nice day. DP Deborah P. Director, Ecommerce Sales Used the software for: Less than 6 months ### "Launched LiveAgent & already seeing a drastic improvement in our ability to manage customer service." November 7, 2017 4.0 Gives our entire customer service team and management team the ability to manage all of our customer service channels from one dashboard. Pros Ease of use. Functionality. Ability to tie diverse customer service channels (phone, email, social, chat) into one dashboard. Give us the ability to easily manage our customer service team and to increase our responsiveness to customers. Cons There were some glitches when we were installing the software but the support team was amazing. Waiting on the phone integration, which is not a big deal. Our customer service team is able to work with the platform and still leverage it to track the calls. Review Source SE Sandra E. Support Hero Computer Software Used the software for: Less than 6 months ### "Satisfied new user" November 28, 2018 5.0 We use the software to answer our support cases for our b2b software. So far this is working out fine. No more phone calls to check who is answerting an e-mail from a customer. Pros We are using it for B2B - so everything needs to be professional and with that is the case. The usabillity is also very good. Cons I'm a new user, so I don't have anything to complain yet. Review Source Response from QualityUnit December 3, 2018 Hi Sandra, thank you for your review and wish you a lot of success with your future projects! :) - Andy FV Felipe V. CEO Used the software for: 6-12 months ### "Its a great system" November 22, 2017 4.0 Pros Awnser both facebook and email in the same chanel. Make every comment on Facebook in a ticket. Live chats Cons Poor delivery to hotmail accounts... When a facebook post have so many comments, the system close the oldest coments. Forms is not responsible on mobile. Review Source JV Jesus V. Super User Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "It is a very useful tool to admninistrate the support and share the performance " November 7, 2017 5.0 Practical handle to manage the support requested and measurable the performance Pros The quick and easy way to handle the tikets is very practical when you have in one screen all information . The website you are able to customize according with your necessities and the user are able to have all information available Cons You are not able to asign the ticket number will be very useful to have local codes and use the data for the reports, the graphics need to measure in minutes and hours becuase it reads in thausand, too the reports when you export to CSV in excel reads the minutes in numberrs and you need to re- type them Review Source Barbora H. Head of Marketing Information Technology and Services Used the software for: Less than 6 months ### "Professional live-chat and ticketing tool with great integration and compatibility. " May 27, 2021 5.0 Pros Fair pricing, well structured, social media integration, easy to use, clear and simple ticketing system (even for first-timers), helpful support staff. Haven’t found anything this software can’t do. Cons The back-end user interface might use some design refresh. Otherwise, it’s a great tool that fulfils our expectations in all areas. Review Source JJ Jeff J. Marketing Associate Retail Used the software for: 6-12 months ### "Live Agent Rocks" June 2, 2017 5.0 Better staff accountability, more robust chat features, able to connect with social media accounts to reduce strain on marketing. Pros Feature-rich. affordable. Connects easily with social media accounts. Excellent merchant support. We are delighted with the software and service thus far! 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