# Page 56 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 56 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 56 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 1376-1400 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

PV

Paulino V.  
General manager  
Luxury Goods & Jewelry  
Used the software for: 6-12 months

### "This software is the best when you want to connect and understand your customers in a better way"

March 14, 2018

5.0

I am very grateful to the company that has created such a useful tool for an e-commerce

Pros

At the time of continuing to grow, we needed software that will help us to follow up on the demands of our customers, and thus provide a better service based on the recommendations

Review Source

SS

Shannon S.  
Rn  
Insurance  
Used the software for: Less than 6 months

### "Live chat "

December 1, 2022

3.0

Pros

Sometimes it can be helpful and fast. About 50% of the time

Cons

Usually ends open needing a phone call, when live chat is unable to solve problem

Review Source

RB

Rachel B.  
Customer Service agent  
Telecommunications  
Used the software for: Less than 6 months

### "Perfect for a Customer Service/Sales team"

August 6, 2018

4.0

It works really well as a chat room and ticketing system. It is really convenient to have everything in one place(emails and chats). I hope they remove some of their ringtones for good but overall i am having a pleasant experience using their service.

Pros

Having a chat system has been amazing as it has been increasing our sales. Having the emails and the chats all on one server also makes conversing with customers a lot more convenient as we have all of their previous history with us in one place.

Cons

It took me a longer time than i would have liked to learn how to use it. The ringtones when someone entered the chatroom drove me insane at the start.

Review Source

QP

Quentin P.  
Director  
Marketing and Advertising  
Used the software for: 1-2 years

### "Does it all"

February 4, 2020

5.0

As a customer support tool I cannot fault this. Anyone who tries it will agree.

Pros

I was looking for a simple piece of software for customer support tickets. LiveAgent was and is perfect, but it does just about everything else too, including video, chat, invitations, forms, you name it.

Cons

The interface is what you might call plain vanilla. No fancy graphics, just full functionality. I love this type of interface. I can find everything easily (no icons I have to figure out).

Review Source

Response from CyberSentriq

February 6, 2020

Hello Quentin, thank you very much for great review! We are so excited that you like LiveAgent and features of it :) Hope you will have great time with LiveAgent !

WR

Wilfried R.  
owner  
Entertainment  
Used the software for: I used a free trial

### "Great Software"

March 8, 2022

5.0

Pros

it is easy to handle You will notify at new Tickets

Cons

In the free trail version i´ll can´t see statistics

Review Source

Response from CyberSentriq

March 11, 2022

Hi Wilfried! Thank you for your review. If you need any help with statistics or need a couple more days for testing on free trial version, please reach out to our 24/7 customer service. We're always here to help :) - LiveAgent Team

DP

Derek P.  
Data Conversion Specialist  
  
Used the software for: Less than 6 months

### "This software is really helping to keep things organized within the team."

March 27, 2018

5.0

Pros

I like how emails and chats are easy to find and how well they can be organized. I like the badges and levels also to help feel a sense of accomplishment.

Cons

Really the only thing I ran into so far that I don't like is the fact that you don't get email notifications when something is assigned to you if you a signed in. I stay signed in, but keep it in the background while working on other projects.

Review Source

dM

dania M.  
administrator client support  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Good application for customer support"

November 9, 2022

5.0

Pros

I like the ease with which our clients can contact us through tools such as the ticket system or live chat

Cons

So far I haven't had any problems using the platform.

Review Source

Response from CyberSentriq

November 15, 2022

Hello Dania! Thank you for your review :) - LiveAgent Team

FG

Felix G.  
Managing Partner  
Computer Software  
Used the software for: Less than 6 months

### "Good integration"

May 22, 2019

5.0

Pros

It allows our employees to stay in touch with customers and to instantly respond to their requests. It integrates freely with a huge number of popular social networks and mailboxes.

Cons

A limited number of applications that can be enabled. Sometimes there is a hangup during heavy traffic, and you have to restart it. It was hard to set up.

Review Source

Response from CyberSentriq

July 11, 2019

hello, we appreciate your nice feedback. Thank you very much. Have a nice day :)

YB

Yasaf B.  
Owner  
Information Technology and Services  
Used the software for: 6-12 months

### "Looking for a customer support platform? You're in the right place."

June 30, 2016

5.0

I looked for a customer support system to improve support for internal users. After chcking several other solution, I chose LiveAgent because it has proven to be superior to the competition.

Pros

LiveAgent has many features to choose from, so it is possible to customize the behavior and interaction with users and customers according to business needs and workflows. LiveAgent can handle support requests from multiple channels such as email, website and chat, and insert them to the appropriate flow. Support agent can interact with each other in order to solve issues better and faster for customers.

Cons

I think that the mobile apps could have a better UI, and the support for RTL display can better. But non of these issues has a high impact on the overall satisfaction from the system.

Review Source

DB

Dejan B.  
Administrator Support  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Best customer support system "

October 31, 2022

5.0

Pros

I licke the chat and the ticket system, it's good.

Cons

The export/import data from another accounts is not possible

Review Source

Response from CyberSentriq

November 10, 2022

Hello Dejan! Thank you for your 5-star review! :) - LiveAgent Team

KW

Kevin W.  
  
Information Technology and Services  
Used the software for: Less than 6 months

### "Good Honest Help Desk"

August 11, 2016

4.0

We came from a competing product, and although it wasnt perfect it had things that Live Agent doesnt (and to be fair vice versa) However the transition was fairly painless, and we have settled down with it

Pros

easy to use ticketing system, which is ideal for our customers as it gives history of the tickets without the need to actually log into the helpdesk. The knowledge base is excellent

Cons

the twillio interface is a little difficult to setup, but it is more powerful once you get the hang of it the interface. But the backend isnt as good from a day to day usage viewpoint

Review Source

Response from CyberSentriq

August 15, 2016

Thanks Kevin, your feedback about LiveAgent is extremely valuable to us.

NM

Natasa M.  
Administrator support  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "Perfect product for customer support"

October 24, 2022

4.0

Pros

I like the ticket software and live chat

Cons

Transfer data from an owner to another one account as agents and tickets

Review Source

Response from CyberSentriq

November 2, 2022

Hello Natasa! Thank you for your review :) - LiveAgent Team

MR

Milana R.  
Team lead  
  
Used the software for: 1-2 years

### "This is an indispensable thing for technical support specialists"

February 17, 2018

5.0

Pros

Specialists working in our technical support, with the introduction of Live Agent, significantly reduced the processing time of one application. Agree that it is very important in the modern world - to save the client's time.

Cons

From time to time the client hangs and requires a reboot. It seems that this is not so terrible, but I'm afraid that some valuable information may be lost. However, while I did not notice such problems.

Review Source

JMP

Jose Mario P.  
Director  
Electrical/Electronic Manufacturing  
Used the software for: Less than 6 months

### "We have solved our customer service issues with Liveagent, it's a great solution"

March 22, 2018

5.0

I can provide with my customers a simple way to provide feedback using the helpdesk solution.

Pros

I like the variety of suscription options with great features. Its great to have significant discounts in our account, that provide us with flexibility to add more agents in the future.

Cons

it would be great to have a granular set of permissions so we can decide which features put available to admins. I would like more activity logs and emails, for example I add agents and I dont receive the notification via email. I would like a reseller console so we can manage the solution on behalf of aour customers.

Review Source

VR

Verified Reviewer  
CEO  
Entertainment  
Used the software for: 6-12 months

### "Useful tool for customer support"

August 31, 2018

5.0

Pros

Overall LiveAgent includes everything you need for customer service, centralizing all operations of the different ways used by users to contact a company

Cons

Sometimes managing tickets is a bit cumbersome when you want to deal with the same issue more and more. It could be definitely useful to have a simple way to put together several related tickets

Review Source

AS

Adam S.  
CEO  
Marketing and Advertising  
Used the software for: I used a free trial

### "Really good software!"

July 26, 2022

5.0

Pros

We don't have to use excel sheets anymore!

Cons

It's a bit difficult for some of our colleagues.

Review Source

Response from CyberSentriq

August 1, 2022

Hello Adam! Thank you for your feedback. Your colleagues might find our YouTube channel or Knowledge Base helpful while learning functionalities of LiveAgent. Our customer support is also ready to help them 24/7 :) - LiveAgent Team

Jason B.  
NICET II Fire Alarm Tech/Installer/Tester/Project Foreman  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "null"

March 17, 2018

4.0

Review Source

Nandkishor M.  
  
  
Used the software for: I used a free trial

### "null"

May 17, 2017

2.0

Review Source

HM

Hélio M.  
Freelancer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great product and great support"

March 19, 2021

5.0

Pros

Customer support Easy to use Possibility to use custom domain/cname

Cons

For a starter company, the cost to use two knowledge database it's too much expensive

Review Source

FB

Freya B.  
IT Help Support  
Education Management  
Used the software for: I used a free trial

### "Handy and helpful"

April 1, 2019

5.0

Pros

This is very useful software which provides support in for different platforms. Especially with customer service, it helps a lot in seller and client interaction. This is genuinely a great thing for people who want instant support.

Cons

Everything is good about it but as usual everything has its cons. It becomes slow when there is lot of traffic or hangs up and have to restart again.

Review Source

VR

Verified Reviewer  
Auxiliar de secretaría  
  
Used the software for: Less than 6 months

### "Great, the best to evolve"

July 19, 2018

5.0

Pros

My telecommunications network can provide a better administration thanks to this software, it is very useful and easy to use, it also provides the opportunity to use it a few days for free

Cons

at the beginning if it is a bit complicated but doing practice becomes useless, everything else is positive and as it is used it gets faster development.

Review Source

KP

Karie P.  
Owner | Brand Messaging Coach  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Easy setup allowing you to get started quickly"

February 4, 2020

5.0

We needed a way to make sure no prospect or client fell through the cracks. LiveAgent gives us the centralized view we were looking for.

Pros

It was very intuitive to setup and get our communications centralized so we could more easily manage follow up.

Cons

We haven't found anything that we don't like yet.

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Reason for choosing LiveAgent

It was an AppSumo deal making it a no brainer!

Review Source

Response from CyberSentriq

March 12, 2020

Dear Karie, thank you very much for your feedback! We are super thrilled to have you on board and to find out that the setup was easy for you as we were developing our software in a way that it would be user-friendly :) Feel free to reach out to us should you need anything! :)

VR

Verified Reviewer  
Digital Marketing Supervisor  
Automotive  
Used the software for: Less than 6 months

### "Dated Looks And Features Compared to Competitors (Automotive)"

December 23, 2018

3.0

Pros

\- The customer/sales agent that helped us to set this up was very helpful and nice - Easy enough to deploy - Proactive agents in customizing scripts

Cons

\- Super dated looking with a clunky response system that just didn't work with our industry (automotive) - Downtime seemed excessive compared to other chat providers we've dealt with - Support team is slow to respond at times

Review Source

EC

Evan C.  
Customer Service Manager  
Farming  
Used the software for: Less than 6 months

### "Great but needs some more features"

October 3, 2016

4.0

Live Agent works great for our business but it would be nice if it had some added features that would make life easier. They would be as follows: 1. The ability to set business hours so phones and chat automatically are turned on and off 2. The ability to combine tickets 3. Allow for administrators to make changes to or make settings that are applied to all accounts. 4. Better phone functionality 5. Magento integration that is able to pull order/customer information for new tickets.

Pros

Combines all customer communication into one central location and chat,email, and phones are very intuitive and easy to use. Customer service is amazing.

Cons

Needs some more functionality.

Review Source

VC

Vincent C.  
Sales  
  
Used the software for: 6-12 months

### "Connecting Customers is Breeze! "

July 10, 2018

4.0

Pros

Small Teams can manage a high volume of inquiries! Being able to utilize a universal inbox makes chats more seamless and easier to find. The software is also very easy to implement. One of the best solutions on the market

Cons

The mobile app could use some improvements. The software could support more integration with business systems to boost its effectiveness and usability.

Review Source

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