# Page 57 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 57 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 57 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1401-1425 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SJ Siddhartha J. Project Manager Used the software for: 6-12 months ### "So far I haven't faced any issue, it is easy to maintain, and available report are also good." November 7, 2017 4.0 Pros I am using this for one of client. Email Ticketing System is good option to manage day today customer requirements. Cons Notification system. If we have a way to configure it in outlook and if you can received a email notification for a ticket at our outlook. Review Source VR Verified Reviewer CEO E-Learning Used the software for: Less than 6 months ### "Useful Help Desk" March 18, 2020 4.0 Pros I purchased it because it's an all inclusive solution for managing support requests Cons It has so many features and settings that it can be quite overwhelming at the beginning, but their stuff was friendly and always happy to help. Review Source Response from QualityUnit March 25, 2020 Hello there, many thanks for your kind review! :) We understand that it might be a lot to learn in the beginning but we promise that once you get used to it it becomes easy as pie! :) You know where to find us should you need anything! Esther N. Data Entry Clerk Internet Used the software for: Less than 6 months ### "I love using the multi channels provided with a monthly pricing which is affordable for any company." May 3, 2018 4.0 Improves customer loyalty an services and helps expand market reach. Pros It has good user interface with great features.one can access the customer call logs very easy. It also provides multlipe languages that favours a variety of users which is great. Cons Having 3 agents for a package is limiting to a company that wants to add more agents .It means adding more money which can be expensive. Review Source MJ Muntaser J. Marketing Manager Biotechnology Used the software for: I used a free trial ### "einer der Besten Chat Tools " March 21, 2023 4.0 Zufrieden Pros breite Auswahl an Funktionen und Features Cons GUI ist so richtig nutzerfreundlich und Review Source Response from QualityUnit March 23, 2023 Hello Muntaser! Thank you for your review :) - LiveAgent Team ronak S. website developer Used the software for: ### " 100% satisfaction with LiveAgent" October 29, 2015 5.0 is a great SaaS helpdesk, quick to deploy, easy to maintain and easy to use. I can't imagine how we could have managed our customer support without it. LiveAgent provided us with great value as we can use the iOS and Android apps to stay up to date while in the field. Review Source WK Wade K. Owner Information Technology and Services Used the software for: Less than 6 months ### "Really happy with this so far" November 29, 2019 5.0 Pros Easy to set up, advanced features, CNAME capability, and more Cons I'd like to see a few more API options like SSO for customers and not just admins Review Source Response from QualityUnit December 2, 2019 Hello Wade, thank you very much for your nice feedback. We appreciate it :) Have a nice day. DK Derek K. Sales Development Rep Information Services Used the software for: Less than 6 months ### "Great Live Chat Solution" April 26, 2017 4.0 My company has been using Live Agent for a little while now, and it has been such a great tool for our sales team. My role is to gather the interest of potential clients, and what better way to do that than catch them while they are looking at our website?! It is a very transparent system, and anyone can pick up how it works with ease. I would recommend to anyone looking for a new Live Chat System. Pros I love the fact that you can see on a live map, where the person you are chatting with is. I also, really like being able to join conversations with other agents, or even just watch the conversation happen. Cons I have not found anything I do not like yet, but with time who knows? Review Source AC Andrea C. Customer service specialist Used the software for: 6-12 months ### "Easy to use, direct, fantastic shortcuts " May 20, 2018 5.0 Pros The shortcuts add a new dimension to the experience. All in one place. Easy to organise and register contacts. Cons The phone keyboard is a bit strange and it require attention not to make mistakes. The chat cannot be translated this is the biggest con. Review Source KM Kiara M. admin assistant Used the software for: 6-12 months ### "Easy customer ticketing. Helped improve the customer experience." April 27, 2018 4.0 Pros customer service software helped improved the customer experience and offered several customer relationship management applications. Cons The chat screen sometimes takes too long to load. Sometimes it will disconnect randomly as well. Review Source PV Paulino V. General manager Luxury Goods & Jewelry Used the software for: 6-12 months ### "This software is the best when you want to connect and understand your customers in a better way" March 14, 2018 5.0 I am very grateful to the company that has created such a useful tool for an e-commerce Pros At the time of continuing to grow, we needed software that will help us to follow up on the demands of our customers, and thus provide a better service based on the recommendations Review Source SS Shannon S. Rn Insurance Used the software for: Less than 6 months ### "Live chat " December 1, 2022 3.0 Pros Sometimes it can be helpful and fast. About 50% of the time Cons Usually ends open needing a phone call, when live chat is unable to solve problem Review Source RB Rachel B. Customer Service agent Telecommunications Used the software for: Less than 6 months ### "Perfect for a Customer Service/Sales team" August 6, 2018 4.0 It works really well as a chat room and ticketing system. It is really convenient to have everything in one place(emails and chats). I hope they remove some of their ringtones for good but overall i am having a pleasant experience using their service. Pros Having a chat system has been amazing as it has been increasing our sales. Having the emails and the chats all on one server also makes conversing with customers a lot more convenient as we have all of their previous history with us in one place. Cons It took me a longer time than i would have liked to learn how to use it. The ringtones when someone entered the chatroom drove me insane at the start. Review Source QP Quentin P. Director Marketing and Advertising Used the software for: 1-2 years ### "Does it all" February 4, 2020 5.0 As a customer support tool I cannot fault this. Anyone who tries it will agree. Pros I was looking for a simple piece of software for customer support tickets. was and is perfect, but it does just about everything else too, including video, chat, invitations, forms, you name it. Cons The interface is what you might call plain vanilla. No fancy graphics, just full functionality. I love this type of interface. I can find everything easily (no icons I have to figure out). Review Source Response from QualityUnit February 6, 2020 Hello Quentin, thank you very much for great review! We are so excited that you like LiveAgent and features of it :) Hope you will have great time with LiveAgent ! WR Wilfried R. owner Entertainment Used the software for: I used a free trial ### "Great Software" March 8, 2022 5.0 Pros it is easy to handle You will notify at new Tickets Cons In the free trail version i´ll can´t see statistics Review Source Response from QualityUnit March 11, 2022 Hi Wilfried! Thank you for your review. If you need any help with statistics or need a couple more days for testing on free trial version, please reach out to our 24/7 customer service. We're always here to help :) - LiveAgent Team DP Derek P. Data Conversion Specialist Used the software for: Less than 6 months ### "This software is really helping to keep things organized within the team." March 27, 2018 5.0 Pros I like how emails and chats are easy to find and how well they can be organized. I like the badges and levels also to help feel a sense of accomplishment. Cons Really the only thing I ran into so far that I don't like is the fact that you don't get email notifications when something is assigned to you if you a signed in. I stay signed in, but keep it in the background while working on other projects. Review Source dM dania M. administrator client support Logistics and Supply Chain Used the software for: I used a free trial ### "Good application for customer support" November 9, 2022 5.0 Pros I like the ease with which our clients can contact us through tools such as the ticket system or live chat Cons So far I haven't had any problems using the platform. Review Source Response from QualityUnit November 15, 2022 Hello Dania! Thank you for your review :) - LiveAgent Team FG Felix G. Managing Partner Computer Software Used the software for: Less than 6 months ### "Good integration" May 22, 2019 5.0 Pros It allows our employees to stay in touch with customers and to instantly respond to their requests. It integrates freely with a huge number of popular social networks and mailboxes. Cons A limited number of applications that can be enabled. Sometimes there is a hangup during heavy traffic, and you have to restart it. It was hard to set up. Review Source Response from QualityUnit July 11, 2019 hello, we appreciate your nice feedback. Thank you very much. Have a nice day :) YB Yasaf B. Owner Information Technology and Services Used the software for: 6-12 months ### "Looking for a customer support platform? You're in the right place." June 30, 2016 5.0 I looked for a customer support system to improve support for internal users. After chcking several other solution, I chose because it has proven to be superior to the competition. Pros has many features to choose from, so it is possible to customize the behavior and interaction with users and customers according to business needs and workflows. LiveAgent can handle support requests from multiple channels such as email, website and chat, and insert them to the appropriate flow. Support agent can interact with each other in order to solve issues better and faster for customers. Cons I think that the mobile apps could have a better UI, and the support for RTL display can better. But non of these issues has a high impact on the overall satisfaction from the system. Review Source DB Dejan B. Administrator Support Logistics and Supply Chain Used the software for: I used a free trial ### "Best customer support system " October 31, 2022 5.0 Pros I licke the chat and the ticket system, it's good. Cons The export/import data from another accounts is not possible Review Source Response from QualityUnit November 10, 2022 Hello Dejan! Thank you for your 5-star review! :) - LiveAgent Team KW Kevin W. Information Technology and Services Used the software for: Less than 6 months ### "Good Honest Help Desk" August 11, 2016 4.0 We came from a competing product, and although it wasnt perfect it had things that Live Agent doesnt (and to be fair vice versa) However the transition was fairly painless, and we have settled down with it Pros easy to use ticketing system, which is ideal for our customers as it gives history of the tickets without the need to actually log into the helpdesk. The knowledge base is excellent Cons the twillio interface is a little difficult to setup, but it is more powerful once you get the hang of it the interface. But the backend isnt as good from a day to day usage viewpoint Review Source Response from QualityUnit August 15, 2016 Thanks Kevin, your feedback about LiveAgent is extremely valuable to us. NM Natasa M. Administrator support Logistics and Supply Chain Used the software for: I used a free trial ### "Perfect product for customer support" October 24, 2022 4.0 Pros I like the ticket software and live chat Cons Transfer data from an owner to another one account as agents and tickets Review Source Response from QualityUnit November 2, 2022 Hello Natasa! Thank you for your review :) - LiveAgent Team MR Milana R. Team lead Used the software for: 1-2 years ### "This is an indispensable thing for technical support specialists" February 17, 2018 5.0 Pros Specialists working in our technical support, with the introduction of Live Agent, significantly reduced the processing time of one application. Agree that it is very important in the modern world - to save the client's time. Cons From time to time the client hangs and requires a reboot. It seems that this is not so terrible, but I'm afraid that some valuable information may be lost. However, while I did not notice such problems. Review Source JMP Jose Mario P. Director Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "We have solved our customer service issues with Liveagent, it's a great solution" March 22, 2018 5.0 I can provide with my customers a simple way to provide feedback using the helpdesk solution. Pros I like the variety of suscription options with great features. Its great to have significant discounts in our account, that provide us with flexibility to add more agents in the future. Cons it would be great to have a granular set of permissions so we can decide which features put available to admins. I would like more activity logs and emails, for example I add agents and I dont receive the notification via email. I would like a reseller console so we can manage the solution on behalf of aour customers. Review Source VR Verified Reviewer CEO Entertainment Used the software for: 6-12 months ### "Useful tool for customer support" August 31, 2018 5.0 Pros Overall includes everything you need for customer service, centralizing all operations of the different ways used by users to contact a company Cons Sometimes managing tickets is a bit cumbersome when you want to deal with the same issue more and more. It could be definitely useful to have a simple way to put together several related tickets Review Source AS Adam S. CEO Marketing and Advertising Used the software for: I used a free trial ### "Really good software!" July 26, 2022 5.0 Pros We don't have to use excel sheets anymore! Cons It's a bit difficult for some of our colleagues. Review Source Response from QualityUnit August 1, 2022 Hello Adam! Thank you for your feedback. Your colleagues might find our YouTube channel or Knowledge Base helpful while learning functionalities of LiveAgent. Our customer support is also ready to help them 24/7 :) - LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.