# Page 57 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 57 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 57 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 1401-1425 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

NV

Neil V.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "It does it all!!"

March 18, 2020

4.0

Pros

Straightforward, was up and running in minutes. Tons of options.

Cons

Lack of use cases explanation would assist in employing all its rich features.

Review Source

Response from CyberSentriq

March 23, 2020

Hello Neil, thank you for your honest feedback! Please know that you can always reach out to us via email at support@liveagent.com or you can start a chat 24/7/365 on our website or directly in your agent panel! Our support team will be happy to help you and assist you with anything that you need! :)

BA

Bjorn A.  
CEO  
E-Learning  
Used the software for: Less than 6 months

### "New user who lives LiveAgent"

October 26, 2018

5.0

I've been shopping around for a help desk software for over a year and finally landed on Live Agent because it provides the best value for money in my opinion.

Pros

The number of features, the ease of setup, the great support (this is key) and their motivation to keep improving their software.

Cons

That it doesn't include as many social media channels as I would like; especially YouTube, LinkedIn and Facebook Groups.

Review Source

DB

Denny B.  
Product Manager  
Real Estate  
Used the software for: I used a free trial

### "LiveAgent Review"

April 4, 2022

5.0

Pros

I like the overall suite feel, where I can use one solution to manage many things.

Cons

Hard to say as I am still in the trial phase.

Review Source

Response from CyberSentriq

April 6, 2022

Hi Denny! Thank you for your 5-star review :) - LiveAgent Team

CO

Candace O.  
Account Manager  
Marketing and Advertising  
Used the software for: 2+ years

### "Easiest way to communicate and solve problems"

August 8, 2018

5.0

Overall a great experience, I've been able to get problems solved and to solve others through the use of LiveAgent.

Pros

I love how quick it is when properly implemented. Great tool for connecting and troubleshooting

Cons

Sometimes it feels unsafe using a computerized chat when you're talking about high security concerns online

Review Source

EE

Eran E.  
Eng manager  
Medical Devices  
Used the software for: 2+ years

### "great SW for big companies "

August 7, 2022

5.0

Pros

work easy, easy to contact, document all the conversation

Cons

sometimes have some little bugs and bad response time in the SW

Review Source

Response from CyberSentriq

August 9, 2022

Hi Eran! Many thanks for your feedback! Should you encounter anything that you might consider a bug, please contact our support (support@liveagent.com) and we'll have a look at the issue right away. - LiveAgent Team

RB

Raz B.  
CEO  
Hospitality  
Used the software for: Less than 6 months

### "Great ticketing system, fair price"

January 31, 2023

5.0

Perfect.

Pros

Everything really, it suits my needs perfectly.

Cons

Nothing, though I use it as a ticketing system only.

Review Source

Response from CyberSentriq

February 2, 2023

Hi Raz! Thank you for your awesome review! Happy to have you with us :) - LiveAgent Team

DA

David A.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Breath of Fresh Air when switching from Fresh Desk"

November 7, 2017

5.0

Customer service is much improved with ProRealty.io since we implemented the use of Live Agent. We are able to track exactly what is happening with each open ticket. I highly recommend this product.

Pros

Easy to find tickets, color coding tags, excellent customer service, easy to find tickets, ticket tag is underneath the messages not on top like other programs, excellent reports to review team's performance, and gamification to make customer service more fun and productive.

Cons

phone system is difficult to set up and requires programming, but this feature is supposedly coming soon to set up more easily.

Review Source

AM

Andrew M.  
CEO  
Real Estate  
Used the software for: 6-12 months

### "good idea. interface had some issues as of 12 months ago"

November 9, 2015

3.0

Pros

i liked that you could clearly see if someone had responded to email and we had clear stats as to responses.

Cons

it didn't have clear stats as to who was closing tickets. there was an editor bug for months that made ticket responses maddenly slow. the default reply all caused some embarrassing moments. i wish it could be changed so that it could be used for both personal email and ticket responses.

Review Source

KB

Koen B.  
Physics+chemistry teacher, I-coach  
Education Management  
Used the software for: Less than 6 months

### "Does what it should do."

March 22, 2021

4.0

After a short time to click through all options, it was easy to set up and implement live chat in a way i needed it. There were a few small difficulties to change all visible words to my native language, but after some contact with support it was fixed. Also, it was easy to get my coworkers up and running. Even when they are not that good with new tools usually.

Pros

Easy to get up and running, easy to add and manage coworkers.

Cons

Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running.

Review Source

Response from CyberSentriq

April 14, 2021

Thank you Koen! We appreciate your feedback. We are working hard to make our product easy to set-up and easy to learn for everyone. For any specific issues our team is always very happy to help and add them to the documentation.

EC

Elisabeth C.  
Online Communtiy Manager  
Human Resources  
Used the software for: 6-12 months

### "LiveAgent Review"

April 20, 2017

4.0

We use LiveAgent to connect our customers with our Advice and Resolution team. Our customers love the ability to get answers to their questions without picking up the phone.

Pros

It's intuitive.

Cons

It wasn't the easiest to implement with our Jive Community.

Review Source

AP

Amy P.  
Associate  
Retail  
Used the software for: Less than 6 months

### "Absolutely Has Helped Grow Our Business"

December 18, 2018

5.0

Pros

Our customers can reach out to us instantly when we're here, or they can leave a message for us to address as soon as we return. It has been immensely helpful to help customers navigate our website, answer questions and set up custom orders, and even converse in multiple languages.

Cons

It takes some time to get set up. However, once set up, it works fantastic.

Review Source

VR

Verified Reviewer  
Accounting Specialist  
Transportation/Trucking/Railroad  
Used the software for: 1-2 years

### "liveagent via tmobile"

December 4, 2018

4.0

Pros

The ease of chatting with an agent while you are busy and cannot wait on line for 20 minutes or longer.

Cons

No issues with LiveAgent. I have only experienced as a user.

Review Source

Manuel C.  
Business Owner  
Photography  
Used the software for: Less than 6 months

### "Serve your clients the right way"

October 23, 2018

5.0

Pros

There is no better, faster and most efficient way to support your clients that LiveAgent. You will have the ability to have all the tools you need in one place, is like a super inbox on steraoids!

Cons

The software can be tricky and overwelming at the begining, but give it a try and play with it, you will fall in love ;)

Review Source

YD

Youssef D.  
Owner  
Internet  
Used the software for: 6-12 months

### "Tried Live Agent and Liked It"

February 7, 2020

5.0

Had no issues, emails came in and I had someone answering them for a while without issue.

Pros

Ease of use and setup was pretty straight forward. Emails came in fairly quickly.

Cons

Some parts of the setup were a little more complicated than expected.

Reason for choosing LiveAgent

It was an App Sumo deal.

Review Source

Response from CyberSentriq

February 17, 2020

Hi Youssef, thank you very much for your kind review! We are very thrilled to see that you are happy using our software. Do not hesitate to reach out to us should you need any help! :)

AT

Antonio T.  
Manger  
Apparel & Fashion  
Used the software for: I used a free trial

### "Muy buen software"

December 1, 2022

5.0

Pros

Es un software muy intuitivo y fácil de usar

Cons

Nada todo es muy sencillo y rápido apostaría por seguir usandolo

Review Source

Response from CyberSentriq

December 7, 2022

Hello Antonio! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you find our software intuitive and easy to use. If you ever have any questions or need help with anything, please don't hesitate to reach out to us 24/7. - LiveAgent Team

BG

Beatriz G.  
Administrator support  
Logistics and Supply Chain  
Used the software for: I used a free trial

### "LiveAgent is very necessary tool"

November 1, 2022

5.0

Pros

The ticket system is exactly what we need

Cons

I have not identified something that I do not like about the platform

Review Source

Response from CyberSentriq

November 11, 2022

Hi Lisa! Thank you for your 5-star review! :) - LiveAgent Team

DG

Dario G.  
marketing  
Leisure, Travel & Tourism  
Used the software for: 6-12 months

### "Tuintam is using LIVE AGENT!"

August 10, 2016

5.0

very vel, the aplication is easy to use, very good tools, easy to integrate,..also you can see imidietly who is working... & all is measurable.

Pros

chat, chart, overview of the work of employees

Cons

0

Review Source

Response from CyberSentriq

August 15, 2016

Thank you Dario for your short & positive feedback.

SG

Stuart G.  
Web Designer  
Design  
Used the software for: Less than 6 months

### "Great value with ton of features"

November 19, 2019

4.0

Purchased this as as a special lifetime offer. I am unlikely to make use of all the features right away. But the product looks great so far and was excellent value for money.

Pros

• Allows me to pass support to VA's without having to give them access to my email account. • Allows for fast processing and tracking of support issues. • Call recording. • Huge list of features. • Cloud based.

Cons

• The dated design and user interface • No inbuilt integration for localphone.com

Reason for choosing LiveAgent

It was a special offer and had a huge feature list that covers every thing I need.

Review Source

Response from CyberSentriq

November 20, 2019

Hi Stuart, thank you for your review, we are happy that you see the value in our number of features. Right now we are working on rebuilding the website and we are also working on a new interface, so we can get rid of the cons you have mentioned! Thanks ~LiveAgent team

bD

bill D.  
Networlk Admin  
Medical Practice  
Used the software for: 6-12 months

### "Live Agent is good"

April 18, 2017

4.0

Live Agent has helped our office a lot. We are able to keep track of all our IT issues in one place.

Pros

Can access on multiple devices

Cons

If you have the program open on your desktop you don't get alert emails on your phone.

Review Source

AP

Alla P.  
Teacher  
Education Management  
Used the software for: Less than 6 months

### "Live Agent"

December 14, 2022

5.0

I love using it. It's very easy and effective.

Pros

I really like the efficiency of this app. I use it quite regularly because it is so much easier to chat with someone online than call and wait for an agent to pick up.

Cons

I find it a little frustrating that sometimes it takes a while to connect with an agent. Also, sometimes the conversation can be interrupted only to start all over again.

Review Source

Response from CyberSentriq

December 16, 2022

Hello Alla! Thank you for your review and for sharing your experience with LiveAgent. We are glad to hear that you appreciate the convenience and efficiency of our chat service. We apologize if you have experienced delays in connecting with an agent or interruptions in your conversations as this is not usual for LiveAgent. If something like that occurs, please don't hesitate to reach out to our 24/7 customer service. We'll do our best to reslove this issue. - LiveAgent Team

Katarina N.  
Affiliate Manager  
Marketing and Advertising  
Used the software for: 6-12 months

### "null"

November 26, 2015

5.0

Review Source

VB

Vineet B.  
Customer Service  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Makes Customer Support Easier"

March 10, 2020

5.0

Pros

It is very easy to set up - allow us to use our own phone system

Cons

Certain features can be added- such as shorter wait times for agents.

Review Source

Response from CyberSentriq

March 11, 2020

Dear Vineet, thank you for your honest feedback! We are thrilled to have you on board with us :) Feel free to shoot us an email at support@liveagent.com with a more detailed description of your desired feature and we will be happy to pass it on to our developers :)

SP

Shane P.  
Sales and Ops Director  
Leisure, Travel & Tourism  
Used the software for: I used a free trial

### "Simple, easy to use chat system"

February 15, 2022

5.0

Excellent so far

Pros

Very quick to implement and great features

Cons

Non so far, only been using a few weeks but so far so good

Review Source

Response from CyberSentriq

February 18, 2022

Hi Shane! Thank you for your 5-star review! :) Happy to have you with us! - LiveAgent Team

KK

Kelvin K.  
Manager  
Marketing and Advertising  
Used the software for: I used a free trial

### "customer live chat system that worth the price"

February 1, 2022

4.0

Pros

Helpful for managing a customer email inbox used by multiple colleague, simple to use and is regularly updated.

Cons

Can improve user interface and better user experience.

Review Source

Response from CyberSentriq

February 4, 2022

Hello Kelvin :) Thank you for sharing your feedback! - LiveAgent Team

CC

Christopher C.  
Owner  
Internet  
Used the software for: Less than 6 months

### "Great software"

January 17, 2022

5.0

Pros

easy to use and manage client requests. super easy to setup

Cons

haven't had any issues with the software

Review Source

Response from CyberSentriq

January 24, 2022

Hello Christopher! Thank you for your 5-star review! We're happy to have you with us :) - LiveAgent Team

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