# Page 58 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 58 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 58 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1426-1450 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason B. NICET II Fire Alarm Tech/Installer/Tester/Project Foreman Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "null" March 17, 2018 4.0 Review Source Nandkishor M. Used the software for: I used a free trial ### "null" May 17, 2017 2.0 Review Source HM Hélio M. Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Great product and great support" March 19, 2021 5.0 Pros Customer support Easy to use Possibility to use custom domain/cname Cons For a starter company, the cost to use two knowledge database it's too much expensive Review Source FB Freya B. IT Help Support Education Management Used the software for: I used a free trial ### "Handy and helpful" April 1, 2019 5.0 Pros This is very useful software which provides support in for different platforms. Especially with customer service, it helps a lot in seller and client interaction. This is genuinely a great thing for people who want instant support. Cons Everything is good about it but as usual everything has its cons. It becomes slow when there is lot of traffic or hangs up and have to restart again. Review Source VR Verified Reviewer Auxiliar de secretaría Used the software for: Less than 6 months ### "Great, the best to evolve" July 19, 2018 5.0 Pros My telecommunications network can provide a better administration thanks to this software, it is very useful and easy to use, it also provides the opportunity to use it a few days for free Cons at the beginning if it is a bit complicated but doing practice becomes useless, everything else is positive and as it is used it gets faster development. Review Source KP Karie P. Owner | Brand Messaging Coach Marketing and Advertising Used the software for: Less than 6 months ### "Easy setup allowing you to get started quickly" February 4, 2020 5.0 We needed a way to make sure no prospect or client fell through the cracks. gives us the centralized view we were looking for. Pros It was very intuitive to setup and get our communications centralized so we could more easily manage follow up. Cons We haven't found anything that we don't like yet. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent It was an AppSumo deal making it a no brainer! Review Source Response from QualityUnit March 12, 2020 Dear Karie, thank you very much for your feedback! We are super thrilled to have you on board and to find out that the setup was easy for you as we were developing our software in a way that it would be user-friendly :) Feel free to reach out to us should you need anything! :) VR Verified Reviewer Digital Marketing Supervisor Automotive Used the software for: Less than 6 months ### "Dated Looks And Features Compared to Competitors (Automotive)" December 23, 2018 3.0 Pros \- The customer/sales agent that helped us to set this up was very helpful and nice - Easy enough to deploy - Proactive agents in customizing scripts Cons \- Super dated looking with a clunky response system that just didn't work with our industry (automotive) - Downtime seemed excessive compared to other chat providers we've dealt with - Support team is slow to respond at times Review Source EC Evan C. Customer Service Manager Farming Used the software for: Less than 6 months ### "Great but needs some more features" October 3, 2016 4.0 Live Agent works great for our business but it would be nice if it had some added features that would make life easier. They would be as follows: 1. The ability to set business hours so phones and chat automatically are turned on and off 2. The ability to combine tickets 3. Allow for administrators to make changes to or make settings that are applied to all accounts. 4. Better phone functionality 5. Magento integration that is able to pull order/customer information for new tickets. Pros Combines all customer communication into one central location and chat,email, and phones are very intuitive and easy to use. Customer service is amazing. Cons Needs some more functionality. Review Source VC Vincent C. Sales Used the software for: 6-12 months ### "Connecting Customers is Breeze! " July 10, 2018 4.0 Pros Small Teams can manage a high volume of inquiries! Being able to utilize a universal inbox makes chats more seamless and easier to find. The software is also very easy to implement. One of the best solutions on the market Cons The mobile app could use some improvements. The software could support more integration with business systems to boost its effectiveness and usability. Review Source NV Neil V. Founder Marketing and Advertising Used the software for: Less than 6 months ### "It does it all!!" March 18, 2020 4.0 Pros Straightforward, was up and running in minutes. Tons of options. Cons Lack of use cases explanation would assist in employing all its rich features. Review Source Response from QualityUnit March 23, 2020 Hello Neil, thank you for your honest feedback! Please know that you can always reach out to us via email at support@liveagent.com or you can start a chat 24/7/365 on our website or directly in your agent panel! Our support team will be happy to help you and assist you with anything that you need! :) BA Bjorn A. CEO E-Learning Used the software for: Less than 6 months ### "New user who lives LiveAgent" October 26, 2018 5.0 I've been shopping around for a help desk software for over a year and finally landed on Live Agent because it provides the best value for money in my opinion. Pros The number of features, the ease of setup, the great support (this is key) and their motivation to keep improving their software. Cons That it doesn't include as many social media channels as I would like; especially YouTube, LinkedIn and Facebook Groups. Review Source DB Denny B. Product Manager Real Estate Used the software for: I used a free trial ### "LiveAgent Review" April 4, 2022 5.0 Pros I like the overall suite feel, where I can use one solution to manage many things. Cons Hard to say as I am still in the trial phase. Review Source Response from QualityUnit April 6, 2022 Hi Denny! Thank you for your 5-star review :) - LiveAgent Team CO Candace O. Account Manager Marketing and Advertising Used the software for: 2+ years ### "Easiest way to communicate and solve problems" August 8, 2018 5.0 Overall a great experience, I've been able to get problems solved and to solve others through the use of . Pros I love how quick it is when properly implemented. Great tool for connecting and troubleshooting Cons Sometimes it feels unsafe using a computerized chat when you're talking about high security concerns online Review Source EE Eran E. Eng manager Medical Devices Used the software for: 2+ years ### "great SW for big companies " August 7, 2022 5.0 Pros work easy, easy to contact, document all the conversation Cons sometimes have some little bugs and bad response time in the SW Review Source Response from QualityUnit August 9, 2022 Hi Eran! Many thanks for your feedback! Should you encounter anything that you might consider a bug, please contact our support (support@liveagent.com) and we'll have a look at the issue right away. - LiveAgent Team RB Raz B. CEO Hospitality Used the software for: Less than 6 months ### "Great ticketing system, fair price" January 31, 2023 5.0 Perfect. Pros Everything really, it suits my needs perfectly. Cons Nothing, though I use it as a ticketing system only. Review Source Response from QualityUnit February 2, 2023 Hi Raz! Thank you for your awesome review! Happy to have you with us :) - LiveAgent Team DA David A. Property Manager Real Estate Used the software for: Less than 6 months ### "Breath of Fresh Air when switching from Fresh Desk" November 7, 2017 5.0 Customer service is much improved with ProRealty.io since we implemented the use of Live Agent. We are able to track exactly what is happening with each open ticket. I highly recommend this product. Pros Easy to find tickets, color coding tags, excellent customer service, easy to find tickets, ticket tag is underneath the messages not on top like other programs, excellent reports to review team's performance, and gamification to make customer service more fun and productive. Cons phone system is difficult to set up and requires programming, but this feature is supposedly coming soon to set up more easily. Review Source AM Andrew M. CEO Real Estate Used the software for: 6-12 months ### "good idea. interface had some issues as of 12 months ago" November 9, 2015 3.0 Pros i liked that you could clearly see if someone had responded to email and we had clear stats as to responses. Cons it didn't have clear stats as to who was closing tickets. there was an editor bug for months that made ticket responses maddenly slow. the default reply all caused some embarrassing moments. i wish it could be changed so that it could be used for both personal email and ticket responses. Review Source KB Koen B. Physics+chemistry teacher, I-coach Education Management Used the software for: Less than 6 months ### "Does what it should do." March 22, 2021 4.0 After a short time to click through all options, it was easy to set up and implement live chat in a way i needed it. There were a few small difficulties to change all visible words to my native language, but after some contact with support it was fixed. Also, it was easy to get my coworkers up and running. Even when they are not that good with new tools usually. Pros Easy to get up and running, easy to add and manage coworkers. Cons Some very specific embedding options were hard to get running. There was also no documentation on that part, so i redisigned my site to get it running. Review Source Response from QualityUnit April 14, 2021 Thank you Koen! We appreciate your feedback. We are working hard to make our product easy to set-up and easy to learn for everyone. For any specific issues our team is always very happy to help and add them to the documentation. EC Elisabeth C. Online Communtiy Manager Human Resources Used the software for: 6-12 months ### "LiveAgent Review" April 20, 2017 4.0 We use to connect our customers with our Advice and Resolution team. Our customers love the ability to get answers to their questions without picking up the phone. Pros It's intuitive. Cons It wasn't the easiest to implement with our Jive Community. Review Source AP Amy P. Associate Retail Used the software for: Less than 6 months ### "Absolutely Has Helped Grow Our Business" December 18, 2018 5.0 Pros Our customers can reach out to us instantly when we're here, or they can leave a message for us to address as soon as we return. It has been immensely helpful to help customers navigate our website, answer questions and set up custom orders, and even converse in multiple languages. Cons It takes some time to get set up. However, once set up, it works fantastic. Review Source VR Verified Reviewer Accounting Specialist Transportation/Trucking/Railroad Used the software for: 1-2 years ### "liveagent via tmobile" December 4, 2018 4.0 Pros The ease of chatting with an agent while you are busy and cannot wait on line for 20 minutes or longer. Cons No issues with . I have only experienced as a user. Review Source Manuel C. Business Owner Photography Used the software for: Less than 6 months ### "Serve your clients the right way" October 23, 2018 5.0 Pros There is no better, faster and most efficient way to support your clients that . You will have the ability to have all the tools you need in one place, is like a super inbox on steraoids! Cons The software can be tricky and overwelming at the begining, but give it a try and play with it, you will fall in love ;) Review Source YD Youssef D. Owner Internet Used the software for: 6-12 months ### "Tried Live Agent and Liked It" February 7, 2020 5.0 Had no issues, emails came in and I had someone answering them for a while without issue. Pros Ease of use and setup was pretty straight forward. Emails came in fairly quickly. Cons Some parts of the setup were a little more complicated than expected. Reason for choosing LiveAgent It was an App Sumo deal. Review Source Response from QualityUnit February 17, 2020 Hi Youssef, thank you very much for your kind review! We are very thrilled to see that you are happy using our software. Do not hesitate to reach out to us should you need any help! :) AT Antonio T. Manger Apparel & Fashion Used the software for: I used a free trial ### "Muy buen software" December 1, 2022 5.0 Pros Es un software muy intuitivo y fácil de usar Cons Nada todo es muy sencillo y rápido apostaría por seguir usandolo Review Source Response from QualityUnit December 7, 2022 Hello Antonio! Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you find our software intuitive and easy to use. If you ever have any questions or need help with anything, please don't hesitate to reach out to us 24/7. - LiveAgent Team BG Beatriz G. Administrator support Logistics and Supply Chain Used the software for: I used a free trial ### "LiveAgent is very necessary tool" November 1, 2022 5.0 Pros The ticket system is exactly what we need Cons I have not identified something that I do not like about the platform Review Source Response from QualityUnit November 11, 2022 Hi Lisa! Thank you for your 5-star review! :) - LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.