# Page 58 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 58 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 58 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 1426-1450 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SG

Sylvie G.  
Directeur Général  
Financial Services  
Used the software for: Less than 6 months

### "Great tool for working with potential customers"

April 30, 2019

4.0

Pros

Our company has long used the SmartWidget service, but recently we decided to switch to LiveAgent. The solution was successful, because now we have much more tools for working with clients.

Cons

Not enough spell checking tools. Also for managers you can make a separate chat. In addition, in LiveAgent you can not make a form for a callback.

Review Source

CS

Connor S.  
Head of Customer Service  
  
Used the software for: Less than 6 months

### "Live Agent has simplified our work experience by organizing our customer service department"

March 1, 2018

4.0

Pros

I like the fact that it makes it extremely easy to redirect calls in a customer service setting, archive emails in an organized manner, and also have solid up to date stats on call volume and customer service volume in general.

Cons

My least favorite part are the load times that you can sometimes experience is a bit long, and also the notifications sounds are extremely loud and cant be adjusted without adjusting actual internet browser settings. Also at times, calls seem to be missed that never ring and the chat can freeze.

Review Source

MJ

Mohit J.  
Consultant  
Information Technology and Services  
Used the software for: Less than 6 months

### "Fantastic Software for catering to customer care department needs"

May 22, 2018

4.0

Its basically a combined suit of applications for customer support users. It does it work efficiently and don't hurts pocket much.

Pros

It basically provides everything combined into one application. We can have email, chat, phone call all into one application and different support groups may use this very efficiently. This has greatly enhanced the capacity and efficiency of our support team. Customer support is just wow and responds very quickly.

Cons

Configuration is little bit typical and takes time. However once configured it works just like a breeze.

Review Source

RM

Ross M.  
Transportation Analyst  
Computer Software  
Used the software for: Less than 6 months

### "Solid Product"

February 4, 2020

5.0

Pros

\- Colour coded tickets - Option to write notes about tickets - Statistics available

Cons

When you're looking at all your tickets there's no separate column for the subject line. It lumps it in with the rest of the message.

Review Source

Response from CyberSentriq

February 6, 2020

Hello Ross, thank you very much for all the stars you gave us. We appreciate you enjoy also small details of LiveAgent :) Have a nice day :)

RH

Richard H.  
Project lead assistant  
Warehousing  
Used the software for: I used a free trial

### "Simple in the best way"

October 24, 2022

5.0

Pros

Very easy to use and integrate with current systems.

Cons

a few more customization features would be nice

Review Source

Response from CyberSentriq

November 2, 2022

Hi Richard! Thank you for your review! We're glad to hear that you find LiveAgent easy to use and integrate with your systems. - LiveAgent Team

JB

Johanna B.  
fundraising manager  
Civic & Social Organization  
Used the software for: I used a free trial

### "would recommend"

February 19, 2021

5.0

Pros

Product is very eqsy to use,easy to organize and communicate with others,to stay in touch

Cons

needed to vonnect several email adresses with each other,log in was sometimes confusing

Review Source

Response from CyberSentriq

February 24, 2021

Hello Johanna, thank you very much for your honest feedback! :) You can connect as many email addresses as needed to your LiveAgent account, it is all unlimited :) Let us know if you would have any questions or would require any assistance, we are here for you 24/7 via chats on our website :)

AT

Allison T.  
Customer service representative  
Consumer Services  
Used the software for: Less than 6 months

### "Good Customer Support Software"

November 29, 2018

5.0

Pros

LiveAgent is quite the stable and useful support tool. It has an user friendly interface and it's quick to set up, easy to find and manage customer's data and tickets.

Cons

It would be great to have more options for customization.

Review Source

Response from CyberSentriq

November 30, 2018

Hello Allison, thank you for your review and wish you a lot of successful projects on the future with LiveAgent :) - Andy

Miguel G.  
Qa tester  
Telecommunications  
Used the software for: Less than 6 months

### "Atención al cliente "

January 28, 2023

5.0

Pros

LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente.

Cons

En ocasiones deja que desear algunas funcionalidades

Review Source

Response from CyberSentriq

January 31, 2023

Hello Miguel. Thank you for your feedback. Happy to see that you enjoy the wide range of features that LiveAgent offers. If there are any particular ones that you are missing, please let us know at hello@liveagent.com - LiveAgent Team

MA

Marc A.  
Senior Operations Manager  
  
Used the software for: 6-12 months

### "LiveAgent Review"

April 27, 2017

2.0

Lots of downtime If we close our operations, calls in queue are dropped, unlike chat. No loop function in the welcome message. Not sure if there's an ACW. Call monitoring is not extensive.

Pros

it's not expensive

Review Source

Tony B.  
Owner  
Computer Networking  
Used the software for: 1-2 years

### "Ease of Communication with Customer on websites"

April 5, 2019

5.0

Pros

The setup and overall feel of this product suits our needs.

Cons

It is abit cubersome to add to website, overall its a great product.

Review Source

WO

Web Owner  
  
  
Used the software for:

### "Awesome System & Support"

October 31, 2013

5.0

I am pleased to take this opportunity and announce an Awesome System of Live Agent. Live Agent is a multi-channel ticket, chat, knowledge-base, F.A.Q., forum system. As a Web & Print media business, we are pleased to be able to offer these wonderful features to our customers. After trying many different alternatives, including Kayako - LiveAgent is truly one of the best and it flows with excellent support and guidance - all while being fully Responsive & Mobile compatible. A modern & up-to-date user interface, built with the latest technology aspects in mind... It has the functionality, features, and ease of usage - this is really one of the best on the market today.

Pros

Modern & Up-to-Date UI Built with latest technology All channels in ONE area

Cons

Email Pipping - Time Out (will be fixed by tech support) Have not tried FB or social connections

Review Source

GC

Gina C.  
front office  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "immediate help"

December 4, 2018

4.0

Pros

Speaking with someone immediately, other than a "robot" gives peace of mind.

Cons

Some companies need to train their staff better on customer service while using this program- although that does not reflect the direct opinion of LiveAgent itself.

Review Source

DB

Doug B.  
  
  
Used the software for: 6-12 months

### "Easy to set up, works perfectly!"

August 9, 2016

5.0

Very easy to set up - no technical competence required :). Was up and running with a chat button on my site in less than 30 minutes.

Pros

Love the ability to have multiple departments, multiple agents and as many different chat buttons on my site as necessary. I also love how the mobile and PC are interchangeable and each one knows when the other one is online, guaranteeing I'm always responsive to my members.

Cons

Support center isn't easy to find but their live chat is always responsive.

Review Source

Response from CyberSentriq

August 16, 2016

Thanks Doug for a positive review about LiveAgent. You can find our support center here: https://support.ladesk.com/

KW

Karen W.  
Support Team Leader  
Information Technology and Services  
Used the software for: Less than 6 months

### "Probably the best helpdesk in the world..."

June 21, 2016

5.0

Fast, responsive, customizable and easy to use helpdesk system. Customer support and technical support is second to none in my experience. The support we have received whilst testing the product through to the Go Live, has been excellent with friendly professional staff.

Pros

The Pros for us would be ease of use, ability to manage multiple tickets at once and the predefined answers.

Cons

Overall I am very happy with the software and cannot think of a 'Con' as such. The only thing that I feel it needs is the ability to edit HTML Source when creating a predefined answer.

Review Source

BS

Balu S.  
Service desk analyst  
Information Technology and Services  
Used the software for: 1-2 years

### "One of the best chatting application"

February 25, 2018

5.0

The best application to communicate in between groups and one to one

Pros

I've been using the application since a year and is really amazing especially for office purpose and home.

Review Source

Evangelos C.  
Director  
Accounting  
Used the software for: 2+ years

### "Great tool for live chat and customer support online requests"

October 31, 2019

5.0

Great support team with knowledge

Pros

The advanced features of the help desk. Support was different before LiveAgent. Customers are impressed with the level of professionalism that this tool gives you. Customer satisfaction is on another level. 4.5 current rating on Capterra is low to my opinion. The tool deserves at least a 4.8

Cons

Can't find anything... maybe the design a bit, but that's not a problem

Review Source

VR

Verified Reviewer  
Real Estate Agent  
Real Estate  
Used the software for: Less than 6 months

### "Super Simple / Highly effective "

October 24, 2018

5.0

Connecting with the consumer at first was rather difficult when navigating. However, after some practice and familiarity, I don't even realize it is being used!

Pros

I enjoy how you can create email templates right from liveagent!

Cons

sometimes it runs slowly when populating your templates but no other complaints!

Review Source

DF

David F.  
Technical Manager  
Broadcast Media  
Used the software for:

### "So far so good - trialling the software as a migration from existing platform, Support = 5\*"

May 8, 2017

5.0

Fast Easy to Use Interface

Pros

Ease of Use Time to Live Integration with existing platforms Responsiveness of Staff is impressive Easy to allocate tickets to agents is easy.

Cons

Could do with some more mass edit functions or ability to change custom fields quickly. Reporting could be extended to custom fields

Review Source

NK

Nachum K.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Have been very impressed with LiveAgent!"

April 20, 2017

5.0

We went through many different platforms before deciding to go with LA. We wanted 3 things when choosing a platform. Support tickets, chat, and knowledge base. LA offered all 3 at a great price and we are very happy we decided to go with them.

Pros

All the important features for the best price.

Cons

I love the app, but I think it can be improved with more features.

Review Source

JE

Jamesse E.  
Agent immobilier  
Real Estate  
Used the software for: I used a free trial

### "Logiciel de gestion de communication "

October 30, 2023

4.0

Pros

À l'aide de ce logiciel, nous arrivons à écrire les messages et à faire des appels. Ça facilite de satisfaire les clients en cas d'urgence. Lors d'un problème, ça facilite la communication entre l'entreprise et le client.

Cons

C'est un logiciel qui a plus de faisabilité. J'apprécie beaucoup ce logiciel. Je conseille vivement aux gens d'utiliser afin d'avoir bénéficier des bienfaits.

Review Source

Response from CyberSentriq

November 7, 2023

Hello Jamesse, Appreciate you taking a moment to share your thoughts on LiveAgent. It's great to know that our messaging and call features have streamlined your emergency communication. Effective customer interaction is key, especially in high-stress situations. Thanks again for your input:) - LiveAgent Team

JS

Jaco S.  
Founder  
Marketing and Advertising  
Used the software for: 6-12 months

### "Easy peasy 24 Hour customer support. "

December 13, 2019

5.0

Pros

The fact that I can support my customers via the app . 24-hour support, even when I am on holiday!

Cons

There is nothing that comes to mind. The set-up is easy and once you're familiar with the flow it is very easy to use.

Review Source

Response from CyberSentriq

December 18, 2019

Hello Jaco, thank you very much for your nice feedback. We appreciate it. Have a nice day :)

RM

Ruchita M.  
CDD agent  
Banking  
Used the software for: Less than 6 months

### "LiveAgent Review"

April 25, 2017

5.0

Live agent is a good platform for the customer to contact us through support ticket or live chat. It is user friendly for customers as they can submit their queries along with all his details, which help the advisers to provide customer with perfect solution. It is little difficult from adviser's point as it does not clearly show history of ticket, which may lead to adviser missing out any important point while replying. Apart from this point I find it easy and quick solution for the customer's as well as advisers to provide assistance.

Pros

Its easy and user friendly

Cons

Does not show complete history details

Review Source

BP

Brandon P.  
Customer Support Specialist  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great program to use for livechat sites"

April 14, 2020

5.0

Overall i think it's a great platform.

Pros

The ease of setting up the program for our website was extremely easy

Cons

The UI/UX is a little outdated on the backend in my opinion. Could use a little refresh

Review Source

Response from CyberSentriq

April 15, 2020

Thank you for your kind review, Brandon! I am glad to hear that the setup was easy for you! :) Let us know if you need anything, please! :)

VR

Verified Reviewer  
VP Client Engagement  
  
Used the software for: Less than 6 months

### "Excellent product and value"

November 7, 2017

5.0

Pros

The solution offers many features that would cost much more for other support solutions from my experience.

Cons

Would like to see additional enterprise features such as integration with code versioning tools to support debug and software deployment process.

Review Source

VR

Verified Reviewer  
Pediatric Surgery Research Fellow  
Hospital & Health Care  
Used the software for: I used a free trial

### "user"

January 21, 2019

4.0

It has been great experience

Pros

It is a great integrated software for tickets, chats, knowledge base, and social media for communication with the customers. That makes our service is more efficient and customer satisfactory.

Cons

It takes some time to figure out how it works in the best and efficient way

Review Source

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