# Page 59 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 59 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 59 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 1451-1475 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JCC

Juan Carlos C.  
Internal Control Coordinator  
  
Used the software for: 6-12 months

### "Great chat company tool!"

March 14, 2018

5.0

Pros

I love the badge system, which generates competition between colleagues. Also I really like the fact you can see what the customer is typing as they write it out, this helps us get their answers together before they press send. We can manage all our companies and contacts from one central point and the best part that you can manage It from everywhere.

Cons

You should improve maybe the user-friendly and simplistic dashboard or create like a box to make your indicators as you want.

Review Source

CC

Chris C.  
Customer Service Supervisor  
  
Used the software for: Less than 6 months

### "I had a great experience with this software. Provided great information, and reporting."

May 10, 2017

5.0

Pros

Very user friendly and intuitive platform. It provides us with a global presence and enables us to serve our users in an efficient manner, for individuals located over several continents. Reporting is high quality, and customizable, and allow for easy sharing of information throughout our organization.

Cons

The only thing that I could say is that it would be great if this would automatically link tickets created by the same email address. Other than that, this software is golden.

Review Source

SD

Scott D.  
Customer Success Director  
  
Used the software for: Less than 6 months

### "Easy to use and manage, a great fit for a ticketing system"

January 24, 2018

4.0

Pros

There's a huge array of options and customization available to fit your needs and budget. We were able to select all the features we wanted at a very affordable price.

Cons

Setting up the knowledgebase categories/pages was not intuitive. There is a learning curve involved with the backend.

Review Source

AC

Aminda C.  
Customer Support  
Sports  
Used the software for: Less than 6 months

### "Makes my life easier"

August 5, 2016

5.0

Every day I'm grateful for the workflow in LiveAgent. I can keep track of what I'm doing in what channel and feel like I'm never missing a customer connection.

Pros

Single point of work flow - no more checking multiple streams Ticket Assignment Multi channel designation phone app customer support

Cons

sometimes the refresh doesn't work and I have to refresh several times for it to sync up some of the features are not labelled as clearly as they could be making it a little bit of a scavenger hunt to find things.

Review Source

Dmitry K.  
Owner  
  
Used the software for:

### "Nice looking and does its job"

November 10, 2015

5.0

Pros Very good and easy to use. We like it a lot! Cons Sometimes lags on slow wi-fi connections and/or netbooks

Review Source

Gordon D.  
Owner  
Design  
Used the software for: Less than 6 months

### "Looking Good"

October 22, 2018

4.0

Just started using it, liking what I see so far.

Pros

I like having all my enquiries in one place - much easier than managing multiple platforms - and none of the contacts with customers fall through the cracks.

Cons

Nothing yet, will continue to work with the software to check out more of the features.

Review Source

RP

Rick P.  
Director  
Publishing  
Used the software for: Less than 6 months

### "A breathtakingly good bit of kit"

November 15, 2018

5.0

Pros

It's sophisticated, powerful, and when my customer's are interacting with it, it's aesthetically pleasing, too.

Cons

The back-end is a bit complicated and takes some getting used to. That said, given the huge functionality, it's hard \*not\* to have some complexity behind the scenes.

Review Source

JK

Jennifer K.  
Realtor/business owner  
Real Estate  
Used the software for: Less than 6 months

### "LiveAgent is an amazing help desk support system"

December 5, 2018

5.0

I am able to communicate with my users in real time and more effectively. Great product.

Pros

Great customer support platform, up to date technology, user friendly, great pricing, eases your stress from handling everything on your own. Great tool, a must buy for all professionals.

Cons

I cannot think of anything that I didn't like about the software. The only thing that would make it more appealing is if the cost was a bit lower, but it is truly worth it so it is hard to argue with the pricing.

Review Source

BG

Bogdan G.  
CEO  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Great software"

March 18, 2020

5.0

Pros

Ease of use and integrations while being complex.

Cons

Had some trouble setting it up. It was me, not them.

Review Source

Response from CyberSentriq

March 23, 2020

Hi Bogdan, thank you for your feedback! Please know that we are always here for you and ready to help you with the setup! Our support team is available 24/7/365 on the chats. so you can reach out to us both day and night! :)

Jack H.  
Director of Marketing and Communications  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great Support Functionality, Full Robust Integration with Different Channels and Platforms"

October 26, 2018

5.0

Support automation from a single inbox management, while supporting an SMB

Pros

That integrations, channels, email, etc. can all be sourced into one place for customer success and support.

Cons

UI/UX design. It just needs a refresher, it's not bad, just outdated.

Review Source

AP

Andy P.  
President  
Information Technology and Services  
Used the software for: 2+ years

### "Great Product!"

August 10, 2016

5.0

We've been users of QualityUnit software for many years, starting with the SupportCenter product in 2007. When that product was replaced by LiveAgent, we moved to the new platform. The support has been great, making it easy to get things up and going. The developers have also been responsive, adding new features that we requested. Overall, a world-class product!

Pros

The dev team has been very helpful getting everything set up. The flexibility of LiveAgent is very nice!

Cons

There's really nothing that I dislike. The product works well.

Review Source

Response from CyberSentriq

August 15, 2016

Thanks Andy for your feedback and being with LiveAgent over 8 years.

JD

Jeffrey D.  
Manager  
Wholesale  
Used the software for: 6-12 months

### "Amazing product"

December 5, 2018

4.0

It makes life awesome

Pros

I like the chat feature it really helps make life better

Cons

It doesnt have many things i dont like honesty

Review Source

CP

Chris P.  
Customer Service  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "Best Live chat Around!"

April 26, 2017

5.0

Easy to use , simple and a work of art! I love to use this live chat because of the perks it comes with ! It really makes me want to chat with customers!

Review Source

Joonas K.  
Partner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "It has everything for customer support"

October 23, 2018

5.0

Pros

It combines a lot of small tools into one platform.

Cons

Frontend (e.g. chat) is a little bit outdated from graphical perspective even though I am able to custom chat by myself, still I would like to have out of the box modern chat etc.

Review Source

SE

Sarah E.  
Recruiter  
  
Used the software for: Less than 6 months

### "Its been easy to use and catch on to! "

March 1, 2018

5.0

Pros

I love how convenient it is for a quick question to answer from driver to a recruiter. It saves a lot of time from the phone to answer something that we can on here. I also love that we can see what they are replying as they type so we can start working on responses!

Review Source

CE

Cynthia E.  
Sachbearbeiterin  
Retail  
Used the software for: I used a free trial

### "LiveAgent"

December 19, 2022

4.0

Pros

Sehr gute Chat Software. Keinerlei Probleem bisher.

Cons

Bisher alles bestens. Keine negativen Erfahrungen gemacht.

Review Source

Response from CyberSentriq

December 27, 2022

Hi Cynthia! Thank you for your review! - LiveAgent Team

Jason R.  
Owner  
Graphic Design  
Used the software for: Less than 6 months

### "A great way to keep up"

October 29, 2018

5.0

It's been amazing.

Pros

The Ease of use in setting it up. They walk you through the whole proccess.

Cons

While setting up the basics is straightforward, they have a lot of features. As such, if can be a bit overwhelming to learn past the basics.

Review Source

LH

Laron H.  
Student  
  
Used the software for: 6-12 months

### "A real plus for help desk support"

February 10, 2018

4.0

Help Desk Support Boost

Pros

LiveAgent is a great helpvdesk support tool. The application seemed pretty easy to learn and grasp. The solution comes with email support, live chat, and social media integration (Twitter and Facebook). Some of the other useful features are file sharing, contact forms, gamification, statuses, POP3 accounts, etc.

Cons

This one con does not affect the overall impression of the software but the mobile app interface could use some improvements, though it is still good to work with.

Review Source

THH

Teresa Herbic H.  
Author/ Writer  
Primary/Secondary Education  
Used the software for: 2+ years

### "LiveAgent is a Powerful Help Desk Solution"

December 13, 2018

5.0

Great help desk offering!

Pros

This is a simple, effective and efficient help desk solution that will ease burdens for successful and swift interaction with customers to resolve their issues.

Cons

I love LiveAgent. It provides a powerful help desk opportunity for companies to interact and solve customer issues with ease.

Review Source

DT

Djohn T.  
SEO-analyst  
  
Used the software for: Less than 6 months

### "In Live Agent there is something that is not in other messengers"

February 15, 2018

5.0

Pros

We have a small growing company and we value the opinion of each client. Therefore, we appreciated the call recording function. It helps the operators to understand if all the problems and queries are solved, what moments in communication should be corrected in the future.

Cons

There is no possibility in Live Agent (or maybe we did not find this option) to assign to each client a certain operator. Such an approach would make communication even more productive.

Review Source

SG

Shawn G.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great Tool to have for any online business."

August 12, 2020

5.0

Great Experience. It gives us even more credibility as an agency.

Pros

Allows us to streamline our follow-ups with a ticketing system.

Cons

The ability to upload any docs or videos that we need to share with our clients.

Review Source

Response from CyberSentriq

August 20, 2020

Hi Shawn, Thanks a lot for your kind words. It's awesome to hear that you have been satisfied with LiveAgent and that ticketing has become a breeze for you ever since. Our team works hard to constantly push the software to be even more efficient - stay tuned for more updates coming your way!

TW

Tim W.  
  
  
Used the software for: 1-2 years

### "Good Live Chat Solution"

August 10, 2016

4.0

The Live Agent is a good live chat solution that allows our CS department to handle customer enquiries. The agent panel is easy to use and different rules can be set.

Pros

1\. Easy to install and use 2. Great support on Live Agent Website

Cons

1\. Lack flexibility on some of the functions (e.g. preview of enquiries)

Review Source

Response from CyberSentriq

August 15, 2016

Thank you Tim for having taken your time to provide us with your valuable feedback about LiveAgent.

BK

Benjamin K.  
Owner  
Online Media  
Used the software for: Less than 6 months

### "One of the best live chats"

October 26, 2018

4.0

Pros

It is simple to use, easy to configure and comprehensive.

Cons

It would be good if there is a function to view the visitor's screen like what crisp chat is offering. Additionally, it would be ideal to have a function to retarget the visitors based on specific segments.

Review Source

RW

Ronald W.  
Manager  
Automotive  
Used the software for: Less than 6 months

### "improvement in flexibility and apps user friendliness"

April 1, 2017

4.0

1\. The pricing plan is quite rigid. Better to be more match the customer's need. e.g. I have various agents with tasks differentiated. Only very few of them need the whole service while the other need to reply the ticket only. 2. Many of my staff work at home or on street. It is quite inconvenient if they could not use the apps probably and they need to use your application at normal web browsers, especially that the alert of new ticket is critically required.

Pros

Universal function for customer service purpose.

Cons

Not desirable flexibility and user friendliness

Review Source

VR

Verified Reviewer  
CSR  
Retail  
Used the software for: Less than 6 months

### "Nice program "

June 8, 2018

4.0

Pros

User friendly platform an easy to use and manage multiple chats. Ability to integrate to multiple platforms and the price is good in comparison to competitors.

Cons

Once you learn how to use it, it is a really great program. I have yet to find any complaints about it.

Review Source

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