# Page 59 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 59 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 59 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1451-1475 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Dario G. marketing Leisure, Travel & Tourism Used the software for: 6-12 months ### "Tuintam is using LIVE AGENT!" August 10, 2016 5.0 very vel, the aplication is easy to use, very good tools, easy to integrate,..also you can see imidietly who is working... & all is measurable. Pros chat, chart, overview of the work of employees Cons 0 Review Source Response from QualityUnit August 15, 2016 Thank you Dario for your short & positive feedback. SG Stuart G. Web Designer Design Used the software for: Less than 6 months ### "Great value with ton of features" November 19, 2019 4.0 Purchased this as as a special lifetime offer. I am unlikely to make use of all the features right away. But the product looks great so far and was excellent value for money. Pros • Allows me to pass support to VA's without having to give them access to my email account. • Allows for fast processing and tracking of support issues. • Call recording. • Huge list of features. • Cloud based. Cons • The dated design and user interface • No inbuilt integration for localphone.com Reason for choosing LiveAgent It was a special offer and had a huge feature list that covers every thing I need. Review Source Response from QualityUnit November 20, 2019 Hi Stuart, thank you for your review, we are happy that you see the value in our number of features. Right now we are working on rebuilding the website and we are also working on a new interface, so we can get rid of the cons you have mentioned! Thanks ~LiveAgent team bD bill D. Networlk Admin Medical Practice Used the software for: 6-12 months ### "Live Agent is good" April 18, 2017 4.0 Live Agent has helped our office a lot. We are able to keep track of all our IT issues in one place. Pros Can access on multiple devices Cons If you have the program open on your desktop you don't get alert emails on your phone. Review Source AP Alla P. Teacher Education Management Used the software for: Less than 6 months ### "Live Agent" December 14, 2022 5.0 I love using it. It's very easy and effective. Pros I really like the efficiency of this app. I use it quite regularly because it is so much easier to chat with someone online than call and wait for an agent to pick up. Cons I find it a little frustrating that sometimes it takes a while to connect with an agent. Also, sometimes the conversation can be interrupted only to start all over again. Review Source Response from QualityUnit December 16, 2022 Hello Alla! Thank you for your review and for sharing your experience with LiveAgent. We are glad to hear that you appreciate the convenience and efficiency of our chat service. We apologize if you have experienced delays in connecting with an agent or interruptions in your conversations as this is not usual for LiveAgent. If something like that occurs, please don't hesitate to reach out to our 24/7 customer service. We'll do our best to reslove this issue. - LiveAgent Team Katarina N. Affiliate Manager Marketing and Advertising Used the software for: 6-12 months ### "null" November 26, 2015 5.0 Review Source VB Vineet B. Customer Service Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Makes Customer Support Easier" March 10, 2020 5.0 Pros It is very easy to set up - allow us to use our own phone system Cons Certain features can be added- such as shorter wait times for agents. Review Source Response from QualityUnit March 11, 2020 Dear Vineet, thank you for your honest feedback! We are thrilled to have you on board with us :) Feel free to shoot us an email at support@liveagent.com with a more detailed description of your desired feature and we will be happy to pass it on to our developers :) SP Shane P. Sales and Ops Director Leisure, Travel & Tourism Used the software for: I used a free trial ### "Simple, easy to use chat system" February 15, 2022 5.0 Excellent so far Pros Very quick to implement and great features Cons Non so far, only been using a few weeks but so far so good Review Source Response from QualityUnit February 18, 2022 Hi Shane! Thank you for your 5-star review! :) Happy to have you with us! - LiveAgent Team KK Kelvin K. Manager Marketing and Advertising Used the software for: I used a free trial ### "customer live chat system that worth the price" February 1, 2022 4.0 Pros Helpful for managing a customer email inbox used by multiple colleague, simple to use and is regularly updated. Cons Can improve user interface and better user experience. Review Source Response from QualityUnit February 4, 2022 Hello Kelvin :) Thank you for sharing your feedback! - LiveAgent Team CC Christopher C. Owner Internet Used the software for: Less than 6 months ### "Great software" January 17, 2022 5.0 Pros easy to use and manage client requests. super easy to setup Cons haven't had any issues with the software Review Source Response from QualityUnit January 24, 2022 Hello Christopher! Thank you for your 5-star review! We're happy to have you with us :) - LiveAgent Team SG Sylvie G. Directeur Général Financial Services Used the software for: Less than 6 months ### "Great tool for working with potential customers" April 30, 2019 4.0 Pros Our company has long used the SmartWidget service, but recently we decided to switch to LiveAgent. The solution was successful, because now we have much more tools for working with clients. Cons Not enough spell checking tools. Also for managers you can make a separate chat. In addition, in LiveAgent you can not make a form for a callback. Review Source CS Connor S. Head of Customer Service Used the software for: Less than 6 months ### "Live Agent has simplified our work experience by organizing our customer service department" March 1, 2018 4.0 Pros I like the fact that it makes it extremely easy to redirect calls in a customer service setting, archive emails in an organized manner, and also have solid up to date stats on call volume and customer service volume in general. Cons My least favorite part are the load times that you can sometimes experience is a bit long, and also the notifications sounds are extremely loud and cant be adjusted without adjusting actual internet browser settings. Also at times, calls seem to be missed that never ring and the chat can freeze. Review Source MJ Mohit J. Consultant Information Technology and Services Used the software for: Less than 6 months ### "Fantastic Software for catering to customer care department needs" May 22, 2018 4.0 Its basically a combined suit of applications for customer support users. It does it work efficiently and don't hurts pocket much. Pros It basically provides everything combined into one application. We can have email, chat, phone call all into one application and different support groups may use this very efficiently. This has greatly enhanced the capacity and efficiency of our support team. Customer support is just wow and responds very quickly. Cons Configuration is little bit typical and takes time. However once configured it works just like a breeze. Review Source RM Ross M. Transportation Analyst Computer Software Used the software for: Less than 6 months ### "Solid Product" February 4, 2020 5.0 Pros \- Colour coded tickets - Option to write notes about tickets - Statistics available Cons When you're looking at all your tickets there's no separate column for the subject line. It lumps it in with the rest of the message. Review Source Response from QualityUnit February 6, 2020 Hello Ross, thank you very much for all the stars you gave us. We appreciate you enjoy also small details of LiveAgent :) Have a nice day :) RH Richard H. Project lead assistant Warehousing Used the software for: I used a free trial ### "Simple in the best way" October 24, 2022 5.0 Pros Very easy to use and integrate with current systems. Cons a few more customization features would be nice Review Source Response from QualityUnit November 2, 2022 Hi Richard! Thank you for your review! We're glad to hear that you find LiveAgent easy to use and integrate with your systems. - LiveAgent Team JB Johanna B. fundraising manager Civic & Social Organization Used the software for: I used a free trial ### "would recommend" February 19, 2021 5.0 Pros Product is very eqsy to use,easy to organize and communicate with others,to stay in touch Cons needed to vonnect several email adresses with each other,log in was sometimes confusing Review Source Response from QualityUnit February 24, 2021 Hello Johanna, thank you very much for your honest feedback! :) You can connect as many email addresses as needed to your LiveAgent account, it is all unlimited :) Let us know if you would have any questions or would require any assistance, we are here for you 24/7 via chats on our website :) AT Allison T. Customer service representative Consumer Services Used the software for: Less than 6 months ### "Good Customer Support Software" November 29, 2018 5.0 Pros LiveAgent is quite the stable and useful support tool. It has an user friendly interface and it's quick to set up, easy to find and manage customer's data and tickets. Cons It would be great to have more options for customization. Review Source Response from QualityUnit November 30, 2018 Hello Allison, thank you for your review and wish you a lot of successful projects on the future with LiveAgent :) - Andy Miguel G. Qa tester Telecommunications Used the software for: Less than 6 months ### "Atención al cliente " January 28, 2023 5.0 Pros LiveAgent es una herramienta de atención al cliente excepcional que ofrece una amplia gama de funciones para ayudar a las empresas a mejorar su servicio al cliente. Cons En ocasiones deja que desear algunas funcionalidades Review Source Response from QualityUnit January 31, 2023 Hello Miguel. Thank you for your feedback. Happy to see that you enjoy the wide range of features that LiveAgent offers. If there are any particular ones that you are missing, please let us know at hello@liveagent.com - LiveAgent Team MA Marc A. Senior Operations Manager Used the software for: 6-12 months ### "LiveAgent Review" April 27, 2017 2.0 Lots of downtime If we close our operations, calls in queue are dropped, unlike chat. No loop function in the welcome message. Not sure if there's an ACW. Call monitoring is not extensive. Pros it's not expensive Review Source Tony B. Owner Computer Networking Used the software for: 1-2 years ### "Ease of Communication with Customer on websites" April 5, 2019 5.0 Pros The setup and overall feel of this product suits our needs. Cons It is abit cubersome to add to website, overall its a great product. Review Source WO Web Owner Used the software for: ### "Awesome System & Support" October 31, 2013 5.0 I am pleased to take this opportunity and announce an Awesome System of Live Agent. Live Agent is a multi-channel ticket, chat, knowledge-base, F.A.Q., forum system. As a Web & Print media business, we are pleased to be able to offer these wonderful features to our customers. After trying many different alternatives, including Kayako - LiveAgent is truly one of the best and it flows with excellent support and guidance - all while being fully Responsive & Mobile compatible. A modern & up-to-date user interface, built with the latest technology aspects in mind... It has the functionality, features, and ease of usage - this is really one of the best on the market today. Pros Modern & Up-to-Date UI Built with latest technology All channels in ONE area Cons Email Pipping - Time Out (will be fixed by tech support) Have not tried FB or social connections Review Source GC Gina C. front office Health, Wellness and Fitness Used the software for: 2+ years ### "immediate help" December 4, 2018 4.0 Pros Speaking with someone immediately, other than a "robot" gives peace of mind. Cons Some companies need to train their staff better on customer service while using this program- although that does not reflect the direct opinion of LiveAgent itself. Review Source DB Doug B. Used the software for: 6-12 months ### "Easy to set up, works perfectly!" August 9, 2016 5.0 Very easy to set up - no technical competence required :). Was up and running with a chat button on my site in less than 30 minutes. Pros Love the ability to have multiple departments, multiple agents and as many different chat buttons on my site as necessary. I also love how the mobile and PC are interchangeable and each one knows when the other one is online, guaranteeing I'm always responsive to my members. Cons Support center isn't easy to find but their live chat is always responsive. Review Source Response from QualityUnit August 16, 2016 Thanks Doug for a positive review about LiveAgent. You can find our support center here: https://support.ladesk.com/ KW Karen W. Support Team Leader Information Technology and Services Used the software for: Less than 6 months ### "Probably the best helpdesk in the world..." June 21, 2016 5.0 Fast, responsive, customizable and easy to use helpdesk system. Customer support and technical support is second to none in my experience. The support we have received whilst testing the product through to the Go Live, has been excellent with friendly professional staff. Pros The Pros for us would be ease of use, ability to manage multiple tickets at once and the predefined answers. Cons Overall I am very happy with the software and cannot think of a 'Con' as such. The only thing that I feel it needs is the ability to edit HTML Source when creating a predefined answer. Review Source BS Balu S. Service desk analyst Information Technology and Services Used the software for: 1-2 years ### "One of the best chatting application" February 25, 2018 5.0 The best application to communicate in between groups and one to one Pros I've been using the application since a year and is really amazing especially for office purpose and home. Review Source Evangelos C. Director Accounting Used the software for: 2+ years ### "Great tool for live chat and customer support online requests" October 31, 2019 5.0 Great support team with knowledge Pros The advanced features of the help desk. Support was different before LiveAgent. Customers are impressed with the level of professionalism that this tool gives you. Customer satisfaction is on another level. 4.5 current rating on Capterra is low to my opinion. The tool deserves at least a 4.8 Cons Can't find anything... maybe the design a bit, but that's not a problem Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.