# Page 6 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of LiveAgent ## Showing most helpful reviews Showing 126-150 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD Pj D. Manager CEO Food & Beverages Used the software for: 6-12 months ### "Timing issues with liveagent" April 23, 2025 2.0 Normally poor. I feel as if many times it does not understand my concerns or questions and it times out too soon Pros I like that it starts off as user friendly but I’ve found many flaws in it as far as ongoing communication and timing issues Cons The timing issues are the biggest downside i feel like it disconnects the chat to soon Review Source Response from QualityUnit April 29, 2025 Hi there, Thank you for your review. However, we are not completely sure to what you are referring, and we weren't able to find any recent conversation with our team. Would you be able to send us an email at support@liveagent.com and describe in more detail what the issue appears to be? Our technical team is available 24/7 and will be happy to take a closer look. Thank you in advance! -LiveAgent team JB Jude B. System Support officer Higher Education Used the software for: Less than 6 months ### "Simplified our customer service processes by centralizing interactions" March 22, 2025 5.0 Pros LiveAgent gave us the functionalities allowing the organization of multiple communication channels including email, live chat and social media to be highly beneficial to support processes. This integration makes it possible to come up with quick and orderly replies. Cons A disadvantage is the restriction on the number of email addresses to be synchronized which can be based on the package type. I find this restriction problematic for the companies that work with several departments or brands. Review Source Response from QualityUnit March 24, 2025 Hi Jude, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to centralizing your conversations. While we currently can't increase the email address limit set in the plans, feel free to reach out to our sales team via chat or at support@liveagent.com and we will be happy to advise on the most suitable plan - we're here for you 24/7! -LiveAgent team RR Rodrigo R. Manager Retail Used the software for: Less than 6 months ### "Game changer for CRM integration " March 4, 2025 5.0 The overall experience is very good, easy to handle and to set up and good support if there are any issues. Pros Easy set up , very good customer interface and very helpful and fast support. Cons some non native integration, as WhatsApp and phone will need a 3rd party service provider, it could be done in all in one for easier access. Switched from [Gorgias](https://www.capterra.com/p/155357/Gorgias/) a change in the company structure forced us to change the system Review Source Response from QualityUnit March 5, 2025 Hi Rodrigo, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the support provided by our team. While 3rd party providers may seem more complicated, they also allow our customers more freedom to choose the best provider for their needs and budget. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team JL Jose L. Inside Sales Manager Wholesale Used the software for: I used a free trial ### "Live Agent does the job and more" February 20, 2025 5.0 Comprehensive Support System, Fast and Reliable Live Chat Pros All-in-One Support System Fast and Reliable Live Chat Ticketing System Efficiency Ease of Use – Simple setup and user-friendly interface. Customizable and Scalable Cons Limited Integrations, Learning Curve for Advanced Features Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent It just works and easy to use. The team is super happy Switched from [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) It's limited and we are looking to scale up to a system with better features. Review Source Response from QualityUnit February 25, 2025 Hi Jose, Thank you very much for your review. We're glad to hear you've been satisfied with LiveAgent and the benefits it brings to your and your team's work. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team TO Tim O. Director Consumer Goods Used the software for: Less than 6 months ### "Recommended!" February 4, 2025 5.0 Great! It really helps me structure our customer support. Pros Great software! Easy interface and really fast support. Even in the weekends they reply within like 1 minute through the chat. Cons We considered adding a WhatsApp integration, but compared to just managing your e-mail the price difference is quite big since all agent accounts go up in price. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Intercom](https://www.capterra.com/p/134347/Intercom/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent This one was recommended by my customer support employee Review Source Response from QualityUnit February 5, 2025 Hi Tim, Thank you fo your review. We're glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the support - our team is here for you 24/7 in case of any questions or issues! -LiveAgent team Nedim M. Digital Marketing Manager Marketing and Advertising Used the software for: 6-12 months ### "Great help desk tool" February 1, 2025 5.0 Great help desk software for customer support. Pros Fast ticketing system with multi-channel support. Cons UI feels a bit outdated in some areas, could improve there. Review Source Response from QualityUnit February 10, 2025 Hey Nedim! Thanks for your review. Glad you find LiveAgent’s ticketing system fast . We hear you on the UI—improvements are on our radar. Stay tuned for updates. Appreciate your feedback! - The LiveAgent Team BG Bhavishya G. Developer Computer & Network Security Used the software for: I used a free trial ### "Amazing experience " May 19, 2025 5.0 It's really good experience with with Live Agent. This web app is quite intuitive and you can see chat history Pros This web application is quite easy to use and have all the feature like where is your customer and if they left we get notified etc Cons Their Mobile App can be improved since sometime it crash but web have never any issues Review Source Response from QualityUnit May 22, 2025 Hi Bhavishya, thank you very much for your review! It's great to hear that you have had good experience with LiveAgent so far. We have noted your feedback about the mobile app, but since that is a secondary platform for LiveAgent, we recommend using mainly the web version for the best experience! :) - All the best from LiveAgent MN Marietta N. Administrative Assistant Utilities Used the software for: 2+ years ### "My Experience with LiveAgent " October 29, 2024 5.0 Pros LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues. Cons Ever since I started using LiveAgent, I have never experienced issues on my end even though I am less than 2 years old user. Review Source Response from QualityUnit November 6, 2024 Hi Marietta, Thank you very much for such kind feedback. We are glad to hear LiveAgent was the right choice for you and that you have been satisfied with its live chat capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team VkJ Vaibhav kant J. Founder’s office Human Resources Used the software for: Less than 6 months ### "Efficient Customer Support Platform with Powerful Features" March 9, 2026 4.0 Pros Easy-to-use interface, fast ticket management, and powerful automation that helps teams respond to customers quickly. Cons The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features. Review Source GN Grace N. Procurement Officer Arts and Crafts Used the software for: 2+ years ### "Customer Service & Support Program: LiveAgent" October 22, 2024 5.0 Pros I use LiveAgent on a daily basis to communicate with customers through voice, video and live chat. That way, K have improved customer satisfaction which help retain customers leading to high ROI. Cons Never have I experienced any error on LiveAgent, even though I haven’t used it for so long. Review Source Response from QualityUnit October 28, 2024 Hi Grace, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team JD Josh D. VP of Sales Furniture Used the software for: 2+ years ### "Easy Chat Software" January 2, 2025 5.0 We've used Live Agent for several years and their support team has been great. Pros Easy to implement and learn how to use. Lots of different looks and configurations. Cons We would like an all-in-one solution that would handle our phone calls too. Review Source Response from QualityUnit January 3, 2025 Hi Josh, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent's ease of use and support. Our solution does provide a call center, using a number from a VoIP provider. Don't hesitate to contact our team and we will be happy to provide more details on how the call center works - we're here for you 24/7! -LiveAgent team VR Volvic R. Digital Marketing Officer Automotive Used the software for: I used a free trial ### "LiveAgent is so easy to use!" February 10, 2025 5.0 Everything is made easy specially the integration of accounts and the Tagging. Pros I love the features of integration & Tag Cons The time to time refresh but I love the overall tool Switched from [Pipedrive](https://www.capterra.com/p/132666/Pipedrive/) This is more efficient to use because more user friendly Review Source Response from QualityUnit February 14, 2025 Hi Volvic, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your work via various integrations and tags. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team KS Kantaphong S. Associate Dean Higher Education Used the software for: Less than 6 months ### "Enabling our team to deliver unique support experiences" March 20, 2025 4.0 Pros The use of the real time live chat option has helped a lot in the instant interaction with visitors on the website. This has been useful for providing immediate response to our customers and handling of issues that might otherwise turn into complaints. Cons Implementing automation rules can be a complex process that requires much time. This complexity may demotivate some of the members of the team to use this aspect hence may lead to some problems. Review Source Response from QualityUnit March 21, 2025 Hi Kantaphong, Thank you very much for your feedback. We're glad that LiveAgent has been the right choice for you and that you have been satisfied with its live chat capabilities. Our support portal contains several rules guides and examples, and additionally, our technical team is available 24/7 via chat or email to help with any rule setup - don't hesitate to reach out and we will be happy to assist! -LiveAgent team NA Noorul A. Assistant Manager, Operations Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Empowering self-service with its knowledge base" March 20, 2025 4.0 Pros With the help of the customer portal and knowledge base clients were able to search for answers by their own which decreased the number of requests and enabled our team to solve more complicated tasks. Cons The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage. Review Source Response from QualityUnit March 21, 2025 Hi Noorul, Thank you very much for your feedback. We're glad to hear you have been satisfied with LiveAgent and its customer portal capabilities. The mobile app has always been intended as an addition to the web app view, rather than a replacement. However, you can use the mobile view through your mobile browser to access all the functionalities on-the-go. Our team is available via chat or at support@liveagent.com if you have any questions - we're here for you 24/7! -LiveAgent team AP ASISH P. Asst. Manger Sales Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Assisted us with actual time response by live chat" March 19, 2025 4.0 Pros We particularly find LiveAgent’s real-time live chat feature effective for our support team. As it can enable us to respond to customer’s questions immediately customer satisfaction rates are likely to be higher besides creating trust with clients. Cons The instability of the platform from time to time the cases when it crashes or takes a long time to load. Such interruptions can hamper the capability of delivering timely assistances and have an impact on the efficiency. Review Source Response from QualityUnit March 20, 2025 Hi Asish, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chat support. Whenever you encounter a loading issue or a crash, don't hesitate to contact our team via chat or at support@liveagent.com - we're here for you 24/7! -LiveAgent team AK Aryan K. Administrative analyst Information Technology and Services Used the software for: 6-12 months ### "Best CRM tool " January 14, 2025 5.0 Our team is based in India as well in Atlanta Ga in us so by using liveagent our communication become more easier and it’s enhancing the customer support as well buisness goals Pros Live agent is best CRM tool managing real time support by raising the tickets and communicate with team proactively. Cons Everything is good. If the phone number sync is can be added Review Source Response from QualityUnit January 15, 2025 Hi Aryan, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. We do offer a call center feature, using a number from a VoIP provider. Feel free to reach out to our support and we will be happy to give you more details - we're online 24/7! -LiveAgent team FN Fatima N. Customer Experience Manager Health, Wellness and Fitness Used the software for: I used a free trial ### "LiveAgent is the best customer service tool for all channels." December 2, 2024 5.0 Overall the demo session went good, all supported documents were easy to understand we were able to quickly intergrate our live chat widget and also tested incoming and outgoing emails. Features are great. Pros Pricing, Interface and Customer Support service. Cons Getting challenges in porting phone numbers Switched from [Zendesk Sell](https://www.capterra.com/p/199865/Zendesk-Sell/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk was expensive and did not allow to reduce seats when were not in use. Review Source Response from QualityUnit December 13, 2024 Thank you for your review Fatima! Glad to hear that integrations like the live chat widget worked well for you. We understand the concern with porting phone numbers and would love to assist—please reach out anytime via chats or email. - The LiveAgent Team fM fabio M. IT MANAGER Machinery Used the software for: I used a free trial ### "good experience with liveagent" April 22, 2025 5.0 i start to use a trial 30 day to learn the platform. after 1 month,there are various agent who are using and they are happy. Pros the software is much user-friendly and the support is more fast to answer Cons the interface is more simply to use, and it has the integration with whatsapp business that is important for our business company for office SERVICE. Review Source Response from QualityUnit April 23, 2025 Hi Fabio, thank you very much for your review! We are glad that LiveAgent fulfills your business needs well. Feel free to reach out to us anytime in case of any questions! -LiveAgent team RR Raffaele R. Technical service Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "A very good tool for technical support" October 23, 2024 5.0 I have been using Live Agent throughout 2023 to provide telephone technical support working for a well-known manufacturer of photovoltaic inverters. The standard of service offered has been very high also thanks to the perfect correspondence of Live Agent's features with what we did. Pros Clean interface, reminder management, gamification, ticket info search. Cons Not perfect handling of multiple ticket merge. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) I used Live Agent first and then Zendesk in another work experience. The migration was necessary to comply with the supports of other countries that used Zendesk. We are currently organizing the same activity for another manufacturer and I prefer Live Agent to Zendesk for the interface aspect that allows a faster search for information, for the better management of tags and departments, for gamification and other similar features that I think are better managed in Live Agent. Review Source Response from QualityUnit January 8, 2025 Hi Raffaele! Thanks for your detailed review. We’re happy to hear LiveAgent has been a reliable tool for your support tasks. We’re always working to enhance functionality, including ticket merges. If you need tips, feel free to reach out anytime! - The LiveAgent Team JM Job M. Web Developer and Digital Strategist Mechanical or Industrial Engineering Used the software for: 2+ years ### "LiveAgent: Robusta Tool for Customer Support" October 24, 2024 5.0 It is seamless to solve customer issues via live chat with LiveAgent. Pros LiveAgent offers a comprehensive set of features which makes customer support straightforward and easy. Cons I have used LiveAgent for years now and I lack nothing to dislike since it meets all my needs. Review Source DO David O. Co-Founder Information Technology and Services Used the software for: 2+ years ### "LiveAgent: Live Chat, Customer Support & Service Program" October 8, 2024 5.0 Pros LiveAgent is used across all departments in my organization. I like that it allows me to offer live customer support. Cons It was quite daunting to integrate to our company website until we acquired support from the vendor success team. Review Source Response from QualityUnit October 15, 2024 Hi David, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you were satisfied with the support provided by our team during the integration process. We are here for you 24/7 in case of any questions or issues! -LiveAgent team KM Khawaja M. HSE Advisor and Liftinng Appointed Person Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Support for multiple languages has expanded our reach" March 20, 2025 4.0 Pros The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the language they understand. Cons There was a synchronization problem in the social media integration that affected the timely handling of queries posted by the customers on these sites. Review Source Response from QualityUnit March 21, 2025 Hi Khawaja, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer care. Don't hesitate to reach out via chat or at support@liveagent.com if you encounter any issues, with social media or otherwise - we're here for you 24/7! -LiveAgent team SN Samuel N. Marketing Manager Broadcast Media Used the software for: 1-2 years ### "Extremely Proactive Customers Engagement Platform." December 19, 2024 5.0 Pros Its ability to engage with my customers through live chat on our website and social media platforms. Ability to record conversation and monitor my agents performance. Cons So far so good, i haven't experienced any cons ao far. Review Source Response from QualityUnit January 3, 2025 Hi Samuel! Thank you for sharing your experience with LiveAgent. It's fantastic to hear how it enhances customer engagement and helps monitor agent performance. If you ever need assistance or have suggestions, our team is ready to help! - The LiveAgent Team SA Samuel A. Student Education Management Used the software for: Less than 6 months ### "The new era of live chat " March 7, 2025 5.0 It is cheaper and easier to use with fast and suitable response. Pros It provides quick answers, reducing wait times for me. Cons it rely on pre-programmed scripts or training data, which makes interactions sometimes feel robotic. Review Source Response from QualityUnit March 10, 2025 Hi Samuel, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your live chat support. Don't hesitate to contact our team via chat or at support@liveagent.com and we will be happy to take a look at improving the interactions - we're here for you 24/7! -LiveAgent team NG Nadia G. Office Admin Security and Investigations Used the software for: I used a free trial ### "Live agent is indeed a live fantasy coming through" April 3, 2025 5.0 Easy to use, self explanatory, would definitely like to subscribe and enjoy the full version after this free trial Pros Timely, fast and reliable and not just easy to use and access but also very accurate in timely response Cons I haven't noticed anything of concern which I might not like Review Source Response from QualityUnit April 8, 2025 Hi Nadia, thank you for your positive feedback! We're glad that you are satisfied with LiveAgent. In case of any questions, we’re here to help! All the best - The LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.