# Page 60 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 60 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 60 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1476-1500 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Real Estate Agent Real Estate Used the software for: Less than 6 months ### "Super Simple / Highly effective " October 24, 2018 5.0 Connecting with the consumer at first was rather difficult when navigating. However, after some practice and familiarity, I don't even realize it is being used! Pros I enjoy how you can create email templates right from ! Cons sometimes it runs slowly when populating your templates but no other complaints! Review Source DF David F. Technical Manager Broadcast Media Used the software for: ### "So far so good - trialling the software as a migration from existing platform, Support = 5\*" May 8, 2017 5.0 Fast Easy to Use Interface Pros Ease of Use Time to Live Integration with existing platforms Responsiveness of Staff is impressive Easy to allocate tickets to agents is easy. Cons Could do with some more mass edit functions or ability to change custom fields quickly. Reporting could be extended to custom fields Review Source NK Nachum K. CEO Computer Software Used the software for: Less than 6 months ### "Have been very impressed with LiveAgent!" April 20, 2017 5.0 We went through many different platforms before deciding to go with LA. We wanted 3 things when choosing a platform. Support tickets, chat, and knowledge base. LA offered all 3 at a great price and we are very happy we decided to go with them. Pros All the important features for the best price. Cons I love the app, but I think it can be improved with more features. Review Source JE Jamesse E. Agent immobilier Real Estate Used the software for: I used a free trial ### "Logiciel de gestion de communication " October 30, 2023 4.0 Pros À l'aide de ce logiciel, nous arrivons à écrire les messages et à faire des appels. Ça facilite de satisfaire les clients en cas d'urgence. Lors d'un problème, ça facilite la communication entre l'entreprise et le client. Cons C'est un logiciel qui a plus de faisabilité. J'apprécie beaucoup ce logiciel. Je conseille vivement aux gens d'utiliser afin d'avoir bénéficier des bienfaits. Review Source Response from QualityUnit November 7, 2023 Hello Jamesse, Appreciate you taking a moment to share your thoughts on LiveAgent. It's great to know that our messaging and call features have streamlined your emergency communication. Effective customer interaction is key, especially in high-stress situations. Thanks again for your input:) - LiveAgent Team JS Jaco S. Founder Marketing and Advertising Used the software for: 6-12 months ### "Easy peasy 24 Hour customer support. " December 13, 2019 5.0 Pros The fact that I can support my customers via the app . 24-hour support, even when I am on holiday! Cons There is nothing that comes to mind. The set-up is easy and once you're familiar with the flow it is very easy to use. Review Source Response from QualityUnit December 18, 2019 Hello Jaco, thank you very much for your nice feedback. We appreciate it. Have a nice day :) RM Ruchita M. CDD agent Banking Used the software for: Less than 6 months ### "LiveAgent Review" April 25, 2017 5.0 Live agent is a good platform for the customer to contact us through support ticket or live chat. It is user friendly for customers as they can submit their queries along with all his details, which help the advisers to provide customer with perfect solution. It is little difficult from adviser's point as it does not clearly show history of ticket, which may lead to adviser missing out any important point while replying. Apart from this point I find it easy and quick solution for the customer's as well as advisers to provide assistance. Pros Its easy and user friendly Cons Does not show complete history details Review Source BP Brandon P. Customer Support Specialist Marketing and Advertising Used the software for: Less than 6 months ### "Great program to use for livechat sites" April 14, 2020 5.0 Overall i think it's a great platform. Pros The ease of setting up the program for our website was extremely easy Cons The UI/UX is a little outdated on the backend in my opinion. Could use a little refresh Review Source Response from QualityUnit April 15, 2020 Thank you for your kind review, Brandon! I am glad to hear that the setup was easy for you! :) Let us know if you need anything, please! :) VR Verified Reviewer VP Client Engagement Used the software for: Less than 6 months ### "Excellent product and value" November 7, 2017 5.0 Pros The solution offers many features that would cost much more for other support solutions from my experience. Cons Would like to see additional enterprise features such as integration with code versioning tools to support debug and software deployment process. Review Source VR Verified Reviewer Pediatric Surgery Research Fellow Hospital & Health Care Used the software for: I used a free trial ### "user" January 21, 2019 4.0 It has been great experience Pros It is a great integrated software for tickets, chats, knowledge base, and social media for communication with the customers. That makes our service is more efficient and customer satisfactory. Cons It takes some time to figure out how it works in the best and efficient way Review Source JCC Juan Carlos C. Internal Control Coordinator Used the software for: 6-12 months ### "Great chat company tool!" March 14, 2018 5.0 Pros I love the badge system, which generates competition between colleagues. Also I really like the fact you can see what the customer is typing as they write it out, this helps us get their answers together before they press send. We can manage all our companies and contacts from one central point and the best part that you can manage It from everywhere. Cons You should improve maybe the user-friendly and simplistic dashboard or create like a box to make your indicators as you want. Review Source CC Chris C. Customer Service Supervisor Used the software for: Less than 6 months ### "I had a great experience with this software. Provided great information, and reporting." May 10, 2017 5.0 Pros Very user friendly and intuitive platform. It provides us with a global presence and enables us to serve our users in an efficient manner, for individuals located over several continents. Reporting is high quality, and customizable, and allow for easy sharing of information throughout our organization. Cons The only thing that I could say is that it would be great if this would automatically link tickets created by the same email address. Other than that, this software is golden. Review Source SD Scott D. Customer Success Director Used the software for: Less than 6 months ### "Easy to use and manage, a great fit for a ticketing system" January 24, 2018 4.0 Pros There's a huge array of options and customization available to fit your needs and budget. We were able to select all the features we wanted at a very affordable price. Cons Setting up the knowledgebase categories/pages was not intuitive. There is a learning curve involved with the backend. Review Source AC Aminda C. Customer Support Sports Used the software for: Less than 6 months ### "Makes my life easier" August 5, 2016 5.0 Every day I'm grateful for the workflow in . I can keep track of what I'm doing in what channel and feel like I'm never missing a customer connection. Pros Single point of work flow - no more checking multiple streams Ticket Assignment Multi channel designation phone app customer support Cons sometimes the refresh doesn't work and I have to refresh several times for it to sync up some of the features are not labelled as clearly as they could be making it a little bit of a scavenger hunt to find things. Review Source Dmitry K. Owner Used the software for: ### "Nice looking and does its job" November 10, 2015 5.0 Pros Very good and easy to use. We like it a lot! Cons Sometimes lags on slow wi-fi connections and/or netbooks Review Source Gordon D. Owner Design Used the software for: Less than 6 months ### "Looking Good" October 22, 2018 4.0 Just started using it, liking what I see so far. Pros I like having all my enquiries in one place - much easier than managing multiple platforms - and none of the contacts with customers fall through the cracks. Cons Nothing yet, will continue to work with the software to check out more of the features. Review Source RP Rick P. Director Publishing Used the software for: Less than 6 months ### "A breathtakingly good bit of kit" November 15, 2018 5.0 Pros It's sophisticated, powerful, and when my customer's are interacting with it, it's aesthetically pleasing, too. Cons The back-end is a bit complicated and takes some getting used to. That said, given the huge functionality, it's hard \*not\* to have some complexity behind the scenes. Review Source JK Jennifer K. Realtor/business owner Real Estate Used the software for: Less than 6 months ### "LiveAgent is an amazing help desk support system" December 5, 2018 5.0 I am able to communicate with my users in real time and more effectively. Great product. Pros Great customer support platform, up to date technology, user friendly, great pricing, eases your stress from handling everything on your own. Great tool, a must buy for all professionals. Cons I cannot think of anything that I didn't like about the software. The only thing that would make it more appealing is if the cost was a bit lower, but it is truly worth it so it is hard to argue with the pricing. Review Source BG Bogdan G. CEO Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Great software" March 18, 2020 5.0 Pros Ease of use and integrations while being complex. Cons Had some trouble setting it up. It was me, not them. Review Source Response from QualityUnit March 23, 2020 Hi Bogdan, thank you for your feedback! Please know that we are always here for you and ready to help you with the setup! Our support team is available 24/7/365 on the chats. so you can reach out to us both day and night! :) Jack H. Director of Marketing and Communications Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Support Functionality, Full Robust Integration with Different Channels and Platforms" October 26, 2018 5.0 Support automation from a single inbox management, while supporting an SMB Pros That integrations, channels, email, etc. can all be sourced into one place for customer success and support. Cons UI/UX design. It just needs a refresher, it's not bad, just outdated. Review Source AP Andy P. President Information Technology and Services Used the software for: 2+ years ### "Great Product!" August 10, 2016 5.0 We've been users of QualityUnit software for many years, starting with the SupportCenter product in 2007. When that product was replaced by , we moved to the new platform. The support has been great, making it easy to get things up and going. The developers have also been responsive, adding new features that we requested. Overall, a world-class product! Pros The dev team has been very helpful getting everything set up. The flexibility of is very nice! Cons There's really nothing that I dislike. The product works well. Review Source Response from QualityUnit August 15, 2016 Thanks Andy for your feedback and being with LiveAgent over 8 years. JD Jeffrey D. Manager Wholesale Used the software for: 6-12 months ### "Amazing product" December 5, 2018 4.0 It makes life awesome Pros I like the chat feature it really helps make life better Cons It doesnt have many things i dont like honesty Review Source CP Chris P. Customer Service Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "Best Live chat Around!" April 26, 2017 5.0 Easy to use , simple and a work of art! I love to use this live chat because of the perks it comes with ! It really makes me want to chat with customers! Review Source Joonas K. Partner Marketing and Advertising Used the software for: Less than 6 months ### "It has everything for customer support" October 23, 2018 5.0 Pros It combines a lot of small tools into one platform. Cons Frontend (e.g. chat) is a little bit outdated from graphical perspective even though I am able to custom chat by myself, still I would like to have out of the box modern chat etc. Review Source SE Sarah E. Recruiter Used the software for: Less than 6 months ### "Its been easy to use and catch on to! " March 1, 2018 5.0 Pros I love how convenient it is for a quick question to answer from driver to a recruiter. It saves a lot of time from the phone to answer something that we can on here. I also love that we can see what they are replying as they type so we can start working on responses! Review Source CE Cynthia E. Sachbearbeiterin Retail Used the software for: I used a free trial ### "LiveAgent" December 19, 2022 4.0 Pros Sehr gute Chat Software. Keinerlei Probleem bisher. Cons Bisher alles bestens. Keine negativen Erfahrungen gemacht. Review Source Response from QualityUnit December 27, 2022 Hi Cynthia! Thank you for your review! - LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.