# Page 60 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 60 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/102188/LiveAgent/reviews

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LiveAgent

4.7 (1753)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 2nd, 2026

# Page 60 - Reviews of LiveAgent

## Showing most helpful reviews

Showing 1476-1500 of 1753 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

BK

Brooke K.  
Customer Service Project Manager  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Great. Easy setup, great functionality. You can do so much with the desk. "

March 1, 2018

5.0

Everything in one place. No more jumping from email, to calls (skype), to LiveChat. Everything is all in one place.

Pros

I would have to say the best experience is with Customer Service. They are so helpful. I love so many of the features. Postponing, notes, transfers, and that everything can be in one place.

Cons

There are a couple features I would like to see... but there are some work arounds for now. I am also glad internal calling will the a feature soon. Our CS team is so excited.

Review Source

RW

ROCKY W.  
Owner  
Real Estate  
Used the software for: 6-12 months

### "Live Agent Yes Great Deal"

October 20, 2018

5.0

Pros

Live Agent easy format to use. Easy to follow .

Cons

Some times Live agent not there. Says there but not always

Review Source

BW

Bryan W.  
Marketing Specialist  
Retail  
Used the software for: Less than 6 months

### "Does everything we need!"

December 12, 2018

5.0

Overall it's been hugely beneficial in allowing our customer service team support customers on platforms they couldn't access before.

Pros

We finally have a place where our customer service team can address questions from all sources: social, email, and live chat (well, except for Instagram but that's not LiveAgent's fault).

Cons

No built-in ability to set on/off hours for web chat without custom javascript. If an agent leaves without logging off, live chat window could stay on all night.

Review Source

CH

Christian H.  
Web Designer  
Retail  
Used the software for: Less than 6 months

### "Fast Customer Service Interactions"

September 19, 2019

4.0

Pros

Allows you to quickly talk to customers and engage end users. Integrated nicely with our online store.

Cons

Each agent has to pay for an account so it gets pricey if you need multiple accounts.

Review Source

Response from CyberSentriq

September 23, 2019

Hello Christian, thank you very much for your feedback. We appreciate it. Have a nice day :)

NH

Natalia H.  
Customer support expert  
Computer Software  
Used the software for: Less than 6 months

### "I use Live Agent every day either web desktop version or mobile App. "

November 8, 2017

5.0

to easily speak to our customers at one place

Pros

It is easy to use and it is very user friendly. The knowledge base has nice functionalities. very good customer support experience.

Cons

The knowledge base could have more features, and better and more themes for it. More guides inside the software could be also fine. App Live Agent is still very small, I miss predefined questions in there and also more other settings to set up it while I am away of my computer.

Review Source

ML

MARIA L.  
Community Associate  
Outsourcing/Offshoring  
Used the software for: 6-12 months

### "Fantastic customer service software"

August 15, 2018

5.0

Pros

LiveAgent software has a interface that makes it easy to use and understand. A great feature is that this software is cloud based and allows you to access to it either from a computer or from a mobile. LiveAgent also has a chat online and you can add automatic replies saving a lot of time.

Cons

Even when you can access LiveAgent from your mobile it will not work as well as on your computer. It is slower at times and you may still encounter some bugs.

Review Source

VR

Verified Reviewer  
Founder, CEO & Account Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Great live chat and ticketing"

October 22, 2018

5.0

Pros

The live chat and ticketing features all are all that you could ask for. Provides everything you need in one tool. It’s great software to have.

Cons

I wish it had a chat bot for when a customer support rep isn’t available

Review Source

Eli S.  
Product Reviewer  
Internet  
Used the software for: Less than 6 months

### "Good for managing all customers' needs in one place"

December 29, 2018

4.0

Pros

You can allow customers to create tickets for more long-term questions or chats for shorter term questions

Cons

The interface is a little cluttered. I hope they can spread things out soon while still making it look nice.

Review Source

Darryl D.  
Book Author  
Publishing  
Used the software for: Less than 6 months

### "Great product for customer support"

October 22, 2018

5.0

We want to provide support for our online membership site, as well as live chat capability.

Pros

Easy onboarding Powerful but easy to use Knowledgebase Great overall product!

Cons

I haven't yet found anything that I don't like with this software.

Review Source

FD

Francesca D.  
Operations Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Easy and useful!"

November 19, 2018

5.0

Pros

Live Agent is super easy to set up and really intuitive to use even without a training. Also the support team is amazing!

Cons

Maybe it's something that I haven't discoverd yet,but it would be usefull to have an automatic rule for recognizing the language of the ticket.

Review Source

Response from CyberSentriq

November 20, 2018

Hi! Thank you for your positive words towards LiveAgent and our support team! :) We can also take a look at your suggestion regarding the automatic rule for recognizing the language. Happy to have you with us! - LiveAgent

CJ

CA J.  
Independent Researcher  
Research  
Used the software for: 6-12 months

### "For The Best Customer Service Delivery"

August 31, 2019

5.0

Pros

Very nice application for bringing customer service and customers together to address needs, answer questions and make progress in business.

Cons

There were no cons regarding this product.

Review Source

Response from CyberSentriq

September 4, 2019

Hello, thank you very much for the valuable feedback. We appreciate it and we are happy that you like our solution. Have a nice day :)

ZW

Zarek W.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great support software "

February 4, 2020

5.0

Pros

Easy to use, lots of features. Great overall software!

Cons

Don’t see any cons right now. Besides having to pay extra for another user but that’s understandable.

Review Source

Response from CyberSentriq

June 1, 2020

Thank you very much for your kind review, Zarek! We are thrilled to see that you are happy with our software! :)

JG

Jim G.  
Consultant  
Internet  
Used the software for: 1-2 years

### "LiveAgent Succeeded Where All the Other Solutions Failed"

March 18, 2020

5.0

We've tried so many solutions over the past 21 years. Some where self-hosted, others weren't. Getting people to use our help system in the past was like pulling teeth with people. With LiveAgent, everything is much more convenient on the client/customer end.

Pros

This software works seamlessly with all our social platforms. Our tickets are really easy to follow up on now and we finally have a solution in place that works across the board. LiveAgent lets the client contact and communicate with us using their tool of choice (emails, chats, calls, social media). Nothing gets lost now with all the communications kept within our central inbox.

Cons

I'm not a big fan of offering support via telephone, but it's the one feature in LiveAgent that we do not use at all. I wouldn't say I dislike it - but rather, we don't use it.

Review Source

JT

Joe T.  
Developer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Amazing Product to Make Your Customers Happy :-)"

February 5, 2020

4.0

Honestly it's a great Zendesk alternative. LiveAgent was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting.

Pros

\- Automated ticket distribution - Real-time chat - Easy to setup - Great & fast support

Cons

\- iOS app always crash - Propose to improve the UI

Alternatives considered

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)

Review Source

Response from CyberSentriq

February 10, 2020

Hello Joe, its our pleasure you consider our LiveAgent like an amazing product to make your customers happy ! :) We appreciate it :)

SJ

Simon J.  
account manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Best way to ensure qualiry for a great working enviorment"

November 3, 2018

5.0

Its been awesome tool for the work place

Pros

Extremely user friendly and easy to use. Great for all forms of communication between all sides addressing any issues between each other.

Cons

Knowing if someone left the chat. Besides that its really great!

Review Source

GJ

Ganachari J.  
MTS-Lead  
Information Technology and Services  
Used the software for: Less than 6 months

### "Live Agent is great support and customer service tool."

February 28, 2018

4.0

Live Agent is great support and customer service tool.

Pros

1.Live Agent is powerful, simple and intuitive 2.Its very good in managing and handling queries 3.Very well integrated with social media management 4.Easy to use 5.Customisable reports 6.Great Value for money

Cons

1.Mobile app is not impressive 2.There are few issues still exists 3.Allocate each customer to specific person is difficult 4.Customer support for technical issues

Review Source

AC

Alberto C.  
Social media manager  
Entertainment  
Used the software for: 6-12 months

### "Great value for money"

January 26, 2019

5.0

Pros

It is very easy to keep track of customers, categorize tickets and personalize the software. The price point is good compare to competitors

Cons

Other services offer more third parties integration – was not a strong concern in our case

Review Source

AC

Attila C.  
CEO  
Gambling & Casinos  
Used the software for: Less than 6 months

### "Great overall experience"

October 20, 2020

5.0

Pros

Easy to integrate, premade features, great support.

Cons

Multilangual Knowledge Base and more eye catching knowledge base widget integrated in chat would be great.

Review Source

Response from CyberSentriq

October 21, 2020

Hi Attila, Thank you very much for your feedback. It's great to hear that LiveAgent was the right fit for you and that it had a positive impact on your everyday work-life. We work hard every single day to add more amazing features to the system so stay tuned for more updates coming your way!

OT

Onix T.  
Heart Walk and Youth Market Specialist  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Hello, my company was using Zendesk & recently started using Live Agent. So far I really like it."

March 6, 2018

4.0

It's a great product and we like it so far

Pros

The ability to see what the customer is typing before-hand. Very handy. It gives me the chance to look up answers for the customer.

Cons

It's hard to explain but I'll try. We use a queue to answer customer questions. 3 people share this queue. Sometimes it rings, and we try to grab the call and it's gone. But then we check a few minutes later and the call is actually there. It's very odd.

Review Source

VR

Verified Reviewer  
Full Stack Ruby on Rails Developer (Remote)  
Computer Software  
Used the software for: Less than 6 months

### "The platform is very solid"

October 29, 2018

5.0

Pros

The platform is very solid, well established in the market. The interface is easy to use, and everything works as it should.

Cons

Not a major issue, the knowledge base search could be improved.

Review Source

SI

Sergey I.  
owner  
Retail  
Used the software for: Less than 6 months

### "simple and understandable"

December 22, 2022

5.0

best

Pros

I like everything, it is understandable even for children

Cons

simple and understandablei like everything

Review Source

Response from CyberSentriq

December 22, 2022

Hello Sergey! Thank you for your review :) - LiveAgent Team

AG

Adrian G.  
Freelancer  
Information Technology and Services  
Used the software for: Less than 6 months

### "Easily the best help desk software"

October 23, 2018

5.0

Pros

It's super easy to use. Setup (customer portal and live chat) took me about 15 minutes. Interface is very clear and fast. Great customer support.

Cons

Interface looks a bit dates bud from what I know a new one is being developed.

Review Source

CD

Christiane D.  
CEO  
  
Used the software for: Less than 6 months

### "We use LiveAgent to support an online documentation system, the experience is so far good. "

November 7, 2017

4.0

Pros

It helps us to organize work better and to quickly address tasks to the responsible member of the team while each us of can be Aware who does what. Also, it allows us a quick categorization of incoming tasks and communication.

Cons

It is not really self-explaining. As a social science reserach and consultancy team, we would have been lost without expert support that we employed to instal the software and train us.

Review Source

TM

Trish-Ann M.  
accountant (jr)  
  
Used the software for: Less than 6 months

### "User friendly and very interactive"

February 2, 2018

4.0

apart from easy customer interaction, I found that team interaction was also good which was excellent as we don't all operate from the same physical building.

Pros

I love the fact that each team member could se what the other was working on. This really eliminated confusion at the time and is probably the best selling point for me.

Cons

I had was issues with my mail setup however the fact that help was readily available really buffered the ill experience.

Review Source

VR

Verified Reviewer  
Production Manager  
Financial Services  
Used the software for: I used a free trial

### "Very Easily Understood"

December 21, 2018

5.0

Pros

Training for this product is very user friendly & easy.

Cons

The complexity of the product can make it difficult at times, but the support system is there to help in any way needed.

Review Source

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