# Page 61 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 61 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 61 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1501-1525 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Jason R. Owner Graphic Design Used the software for: Less than 6 months ### "A great way to keep up" October 29, 2018 5.0 It's been amazing. Pros The Ease of use in setting it up. They walk you through the whole proccess. Cons While setting up the basics is straightforward, they have a lot of features. As such, if can be a bit overwhelming to learn past the basics. Review Source LH Laron H. Student Used the software for: 6-12 months ### "A real plus for help desk support" February 10, 2018 4.0 Help Desk Support Boost Pros is a great helpvdesk support tool. The application seemed pretty easy to learn and grasp. The solution comes with email support, live chat, and social media integration (Twitter and Facebook). Some of the other useful features are file sharing, contact forms, gamification, statuses, POP3 accounts, etc. Cons This one con does not affect the overall impression of the software but the mobile app interface could use some improvements, though it is still good to work with. Review Source THH Teresa Herbic H. Author/ Writer Primary/Secondary Education Used the software for: 2+ years ### "LiveAgent is a Powerful Help Desk Solution" December 13, 2018 5.0 Great help desk offering! Pros This is a simple, effective and efficient help desk solution that will ease burdens for successful and swift interaction with customers to resolve their issues. Cons I love . It provides a powerful help desk opportunity for companies to interact and solve customer issues with ease. Review Source DT Djohn T. SEO-analyst Used the software for: Less than 6 months ### "In Live Agent there is something that is not in other messengers" February 15, 2018 5.0 Pros We have a small growing company and we value the opinion of each client. Therefore, we appreciated the call recording function. It helps the operators to understand if all the problems and queries are solved, what moments in communication should be corrected in the future. Cons There is no possibility in Live Agent (or maybe we did not find this option) to assign to each client a certain operator. Such an approach would make communication even more productive. Review Source SG Shawn G. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Great Tool to have for any online business." August 12, 2020 5.0 Great Experience. It gives us even more credibility as an agency. Pros Allows us to streamline our follow-ups with a ticketing system. Cons The ability to upload any docs or videos that we need to share with our clients. Review Source Response from QualityUnit August 20, 2020 Hi Shawn, Thanks a lot for your kind words. It's awesome to hear that you have been satisfied with LiveAgent and that ticketing has become a breeze for you ever since. Our team works hard to constantly push the software to be even more efficient - stay tuned for more updates coming your way! TW Tim W. Used the software for: 1-2 years ### "Good Live Chat Solution" August 10, 2016 4.0 The Live Agent is a good live chat solution that allows our CS department to handle customer enquiries. The agent panel is easy to use and different rules can be set. Pros 1\. Easy to install and use 2. Great support on Live Agent Website Cons 1\. Lack flexibility on some of the functions (e.g. preview of enquiries) Review Source Response from QualityUnit August 15, 2016 Thank you Tim for having taken your time to provide us with your valuable feedback about LiveAgent. BK Benjamin K. Owner Online Media Used the software for: Less than 6 months ### "One of the best live chats" October 26, 2018 4.0 Pros It is simple to use, easy to configure and comprehensive. Cons It would be good if there is a function to view the visitor's screen like what crisp chat is offering. Additionally, it would be ideal to have a function to retarget the visitors based on specific segments. Review Source RW Ronald W. Manager Automotive Used the software for: Less than 6 months ### "improvement in flexibility and apps user friendliness" April 1, 2017 4.0 1\. The pricing plan is quite rigid. Better to be more match the customer's need. e.g. I have various agents with tasks differentiated. Only very few of them need the whole service while the other need to reply the ticket only. 2. Many of my staff work at home or on street. It is quite inconvenient if they could not use the apps probably and they need to use your application at normal web browsers, especially that the alert of new ticket is critically required. Pros Universal function for customer service purpose. Cons Not desirable flexibility and user friendliness Review Source VR Verified Reviewer CSR Retail Used the software for: Less than 6 months ### "Nice program " June 8, 2018 4.0 Pros User friendly platform an easy to use and manage multiple chats. Ability to integrate to multiple platforms and the price is good in comparison to competitors. Cons Once you learn how to use it, it is a really great program. I have yet to find any complaints about it. Review Source BK Brooke K. Customer Service Project Manager Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great. Easy setup, great functionality. You can do so much with the desk. " March 1, 2018 5.0 Everything in one place. No more jumping from email, to calls (skype), to LiveChat. Everything is all in one place. Pros I would have to say the best experience is with Customer Service. They are so helpful. I love so many of the features. Postponing, notes, transfers, and that everything can be in one place. Cons There are a couple features I would like to see... but there are some work arounds for now. I am also glad internal calling will the a feature soon. Our CS team is so excited. Review Source RW ROCKY W. Owner Real Estate Used the software for: 6-12 months ### "Live Agent Yes Great Deal" October 20, 2018 5.0 Pros Live Agent easy format to use. Easy to follow . Cons Some times Live agent not there. Says there but not always Review Source BW Bryan W. Marketing Specialist Retail Used the software for: Less than 6 months ### "Does everything we need!" December 12, 2018 5.0 Overall it's been hugely beneficial in allowing our customer service team support customers on platforms they couldn't access before. Pros We finally have a place where our customer service team can address questions from all sources: social, email, and live chat (well, except for Instagram but that's not 's fault). Cons No built-in ability to set on/off hours for web chat without custom javascript. If an agent leaves without logging off, live chat window could stay on all night. Review Source CH Christian H. Web Designer Retail Used the software for: Less than 6 months ### "Fast Customer Service Interactions" September 19, 2019 4.0 Pros Allows you to quickly talk to customers and engage end users. Integrated nicely with our online store. Cons Each agent has to pay for an account so it gets pricey if you need multiple accounts. Review Source Response from QualityUnit September 23, 2019 Hello Christian, thank you very much for your feedback. We appreciate it. Have a nice day :) NH Natalia H. Customer support expert Computer Software Used the software for: Less than 6 months ### "I use Live Agent every day either web desktop version or mobile App. " November 8, 2017 5.0 to easily speak to our customers at one place Pros It is easy to use and it is very user friendly. The knowledge base has nice functionalities. very good customer support experience. Cons The knowledge base could have more features, and better and more themes for it. More guides inside the software could be also fine. App Live Agent is still very small, I miss predefined questions in there and also more other settings to set up it while I am away of my computer. Review Source ML MARIA L. Community Associate Outsourcing/Offshoring Used the software for: 6-12 months ### "Fantastic customer service software" August 15, 2018 5.0 Pros software has a interface that makes it easy to use and understand. A great feature is that this software is cloud based and allows you to access to it either from a computer or from a mobile. LiveAgent also has a chat online and you can add automatic replies saving a lot of time. Cons Even when you can access from your mobile it will not work as well as on your computer. It is slower at times and you may still encounter some bugs. Review Source VR Verified Reviewer Founder, CEO & Account Manager Marketing and Advertising Used the software for: Less than 6 months ### "Great live chat and ticketing" October 22, 2018 5.0 Pros The live chat and ticketing features all are all that you could ask for. Provides everything you need in one tool. It’s great software to have. Cons I wish it had a chat bot for when a customer support rep isn’t available Review Source Eli S. Product Reviewer Internet Used the software for: Less than 6 months ### "Good for managing all customers' needs in one place" December 29, 2018 4.0 Pros You can allow customers to create tickets for more long-term questions or chats for shorter term questions Cons The interface is a little cluttered. I hope they can spread things out soon while still making it look nice. Review Source Darryl D. Book Author Publishing Used the software for: Less than 6 months ### "Great product for customer support" October 22, 2018 5.0 We want to provide support for our online membership site, as well as live chat capability. Pros Easy onboarding Powerful but easy to use Knowledgebase Great overall product! Cons I haven't yet found anything that I don't like with this software. Review Source FD Francesca D. Operations Manager Consumer Goods Used the software for: Less than 6 months ### "Easy and useful!" November 19, 2018 5.0 Pros Live Agent is super easy to set up and really intuitive to use even without a training. Also the support team is amazing! Cons Maybe it's something that I haven't discoverd yet,but it would be usefull to have an automatic rule for recognizing the language of the ticket. Review Source Response from QualityUnit November 20, 2018 Hi! Thank you for your positive words towards LiveAgent and our support team! :) We can also take a look at your suggestion regarding the automatic rule for recognizing the language. Happy to have you with us! - LiveAgent CJ CA J. Independent Researcher Research Used the software for: 6-12 months ### "For The Best Customer Service Delivery" August 31, 2019 5.0 Pros Very nice application for bringing customer service and customers together to address needs, answer questions and make progress in business. Cons There were no cons regarding this product. Review Source Response from QualityUnit September 4, 2019 Hello, thank you very much for the valuable feedback. We appreciate it and we are happy that you like our solution. Have a nice day :) ZW Zarek W. Owner Marketing and Advertising Used the software for: 6-12 months ### "Great support software " February 4, 2020 5.0 Pros Easy to use, lots of features. Great overall software! Cons Don’t see any cons right now. Besides having to pay extra for another user but that’s understandable. Review Source Response from QualityUnit June 1, 2020 Thank you very much for your kind review, Zarek! We are thrilled to see that you are happy with our software! :) JG Jim G. Consultant Internet Used the software for: 1-2 years ### "LiveAgent Succeeded Where All the Other Solutions Failed" March 18, 2020 5.0 We've tried so many solutions over the past 21 years. Some where self-hosted, others weren't. Getting people to use our help system in the past was like pulling teeth with people. With , everything is much more convenient on the client/customer end. Pros This software works seamlessly with all our social platforms. Our tickets are really easy to follow up on now and we finally have a solution in place that works across the board. lets the client contact and communicate with us using their tool of choice (emails, chats, calls, social media). Nothing gets lost now with all the communications kept within our central inbox. Cons I'm not a big fan of offering support via telephone, but it's the one feature in that we do not use at all. I wouldn't say I dislike it - but rather, we don't use it. Review Source JT Joe T. Developer Information Technology and Services Used the software for: Less than 6 months ### "Amazing Product to Make Your Customers Happy :-)" February 5, 2020 4.0 Honestly it's a great Zendesk alternative. was not only a perfect fit for managing our support related issues but it's also a great solution for engaging in sales prospecting. Pros \- Automated ticket distribution - Real-time chat - Easy to setup - Great & fast support Cons \- iOS app always crash - Propose to improve the UI Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from QualityUnit February 10, 2020 Hello Joe, its our pleasure you consider our LiveAgent like an amazing product to make your customers happy ! :) We appreciate it :) SJ Simon J. account manager Consumer Goods Used the software for: Less than 6 months ### "Best way to ensure qualiry for a great working enviorment" November 3, 2018 5.0 Its been awesome tool for the work place Pros Extremely user friendly and easy to use. Great for all forms of communication between all sides addressing any issues between each other. Cons Knowing if someone left the chat. Besides that its really great! Review Source GJ Ganachari J. MTS-Lead Information Technology and Services Used the software for: Less than 6 months ### "Live Agent is great support and customer service tool." February 28, 2018 4.0 Live Agent is great support and customer service tool. Pros 1.Live Agent is powerful, simple and intuitive 2.Its very good in managing and handling queries 3.Very well integrated with social media management 4.Easy to use 5.Customisable reports 6.Great Value for money Cons 1.Mobile app is not impressive 2.There are few issues still exists 3.Allocate each customer to specific person is difficult 4.Customer support for technical issues Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.