# Page 62 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 62 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 62 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1526-1550 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Alberto C. Social media manager Entertainment Used the software for: 6-12 months ### "Great value for money" January 26, 2019 5.0 Pros It is very easy to keep track of customers, categorize tickets and personalize the software. The price point is good compare to competitors Cons Other services offer more third parties integration – was not a strong concern in our case Review Source AC Attila C. CEO Gambling & Casinos Used the software for: Less than 6 months ### "Great overall experience" October 20, 2020 5.0 Pros Easy to integrate, premade features, great support. Cons Multilangual Knowledge Base and more eye catching knowledge base widget integrated in chat would be great. Review Source Response from QualityUnit October 21, 2020 Hi Attila, Thank you very much for your feedback. It's great to hear that LiveAgent was the right fit for you and that it had a positive impact on your everyday work-life. We work hard every single day to add more amazing features to the system so stay tuned for more updates coming your way! OT Onix T. Heart Walk and Youth Market Specialist Non-Profit Organization Management Used the software for: Less than 6 months ### "Hello, my company was using Zendesk & recently started using Live Agent. So far I really like it." March 6, 2018 4.0 It's a great product and we like it so far Pros The ability to see what the customer is typing before-hand. Very handy. It gives me the chance to look up answers for the customer. Cons It's hard to explain but I'll try. We use a queue to answer customer questions. 3 people share this queue. Sometimes it rings, and we try to grab the call and it's gone. But then we check a few minutes later and the call is actually there. It's very odd. Review Source VR Verified Reviewer Full Stack Ruby on Rails Developer (Remote) Computer Software Used the software for: Less than 6 months ### "The platform is very solid" October 29, 2018 5.0 Pros The platform is very solid, well established in the market. The interface is easy to use, and everything works as it should. Cons Not a major issue, the knowledge base search could be improved. Review Source SI Sergey I. owner Retail Used the software for: Less than 6 months ### "simple and understandable" December 22, 2022 5.0 best Pros I like everything, it is understandable even for children Cons simple and understandablei like everything Review Source Response from QualityUnit December 22, 2022 Hello Sergey! Thank you for your review :) - LiveAgent Team AG Adrian G. Freelancer Information Technology and Services Used the software for: Less than 6 months ### "Easily the best help desk software" October 23, 2018 5.0 Pros It's super easy to use. Setup (customer portal and live chat) took me about 15 minutes. Interface is very clear and fast. Great customer support. Cons Interface looks a bit dates bud from what I know a new one is being developed. Review Source CD Christiane D. CEO Used the software for: Less than 6 months ### "We use LiveAgent to support an online documentation system, the experience is so far good. " November 7, 2017 4.0 Pros It helps us to organize work better and to quickly address tasks to the responsible member of the team while each us of can be Aware who does what. Also, it allows us a quick categorization of incoming tasks and communication. Cons It is not really self-explaining. As a social science reserach and consultancy team, we would have been lost without expert support that we employed to instal the software and train us. Review Source TM Trish-Ann M. accountant (jr) Used the software for: Less than 6 months ### "User friendly and very interactive" February 2, 2018 4.0 apart from easy customer interaction, I found that team interaction was also good which was excellent as we don't all operate from the same physical building. Pros I love the fact that each team member could se what the other was working on. This really eliminated confusion at the time and is probably the best selling point for me. Cons I had was issues with my mail setup however the fact that help was readily available really buffered the ill experience. Review Source VR Verified Reviewer Production Manager Financial Services Used the software for: I used a free trial ### "Very Easily Understood" December 21, 2018 5.0 Pros Training for this product is very user friendly & easy. Cons The complexity of the product can make it difficult at times, but the support system is there to help in any way needed. Review Source RP Randy P. IT Manager Construction Used the software for: Less than 6 months ### "From Personal experience" December 14, 2018 4.0 Pros The software is very easy to use and makes for a great assistant aid when you are very busy Cons with it being so easy for the end user it can tend to cause a lot of people to message you and that causes a bottleneck Review Source Allison E. Sales Associate Retail Used the software for: Less than 6 months ### "Good software!" July 8, 2020 5.0 We do online chat and email communication with our customers. Pros Adding notes to previous tickets and chats is very useful. I like how you can transfer a chat to a different agent. Cons The capabilities and calling features within the app could use a littlr work. The sounds of incoming chats can be a little annoying. Review Source Response from QualityUnit July 10, 2020 Hi Allison, Thank you for your feedback. We are so glad to hear you are taking full advantage of the features LiveAgent has to offer, such as adding notes to the ticket communication. We are constantly working on all aspects of the system, including the apps. Stay tuned for more updates! MP Michele P. Social Media Manager Entertainment Used the software for: 6-12 months ### "Fantastic tool to manage customers relationships" March 3, 2019 5.0 Pros Extremely useful to keep in touch with customers and don’t lose leads Cons I think they should refresh the layout and make the user experience a bit better. It took a bit of time to set it up at the beginning Review Source JF JD F. Training Specialist Used the software for: Less than 6 months ### "Keeps our support team organized and on the same page!" March 26, 2018 4.0 Pros I love the fact that our support team can now see which customers have yet to be contacted and easily pass on tickets to the appropriate parties. We now have all of our support communication under one roof, and that makes us more efficient. Cons So far, I don't have too many complaints. I wish we had the ability to have the software send us email notifications even while signed into the system. Review Source NL Nicole L. Entrepreneur Health, Wellness and Fitness Used the software for: 6-12 months ### "Able to Overseen All of Your Agent at One Page" January 25, 2019 5.0 Pros This app is matching his name of "", it is the summary from all your VA activity. It also make our life so simple Cons At the begining, it took me some time to learn and familiarize the simple Review Source DK Darren K. Director Information Technology and Services Used the software for: Less than 6 months ### "Very good support when help is needed" June 4, 2020 4.0 Pros The software was easy to use and didn't take me too long to operate and manage. Whenever help was needed, the agents are easily reachable to help. Never felt lost any moment. Cons Interface can be improved for a more modern look, but I can feel that the team are putting in effort to improve things. Keep it up! Review Source Response from QualityUnit June 11, 2020 Hi Darren, Thank you very much for your feedback. It's awesome to hear that getting used to LiveAgent has been a smooth and intuitive experience for you and that you were able to reach out whenever necessary. You are absolutely right - our team works hard every day to push the software beyond its limits. Stay tuned for more updates coming your way! MM Melanie M. Owner Retail Used the software for: Less than 6 months ### "Great Product!" February 28, 2020 5.0 Our affiliates are able to contact us with ease so we can offer quick support. Pros Easy to use, affordable and runs smoothly! Post Affiliate Pro offers outstanding products and customer service in every feature. Cons Everything is great! I don't see any need for improvement. Review Source Response from QualityUnit March 4, 2020 Hi Melanie, thank you for writing this kind review! We really do appreciate it! Our company actually offers two software products, LiveAgent and Post Affiliate Pro. I believe you are using the later one. If you would like to know more about LiveAgent feel free to reach out to us and we will be happy to give you a demo presentation on how it works! Keep up the great work! :) JD Jenny D. HR/Payroll Accounting Used the software for: I used a free trial ### "LiveAgent is a great software to use to keep all your communication organized in one spot!" December 9, 2018 4.0 Pros What I like most about is their customer service and how inexpensive this software is. With all the other software that our business needs, it's great to be able to integrate this software as well at a low investment. Cons I've been using this software for a couple months now and I really like what I've experienced so far and can't say that there is anything that I don't like! Review Source jO jose O. IT Director Insurance Used the software for: Less than 6 months ### "after 30 days of use" August 9, 2016 5.0 software was very easy to implement, had no compatibility issues and most importantly, our agents (employees) learned it in a matter of 15 minutes. Pros it extends the reach of customer service to new channels with minimal infrastructural investment Cons There should be pc installable feature that does not require an agent has opened the website to be signed into the queue. Review Source Response from QualityUnit August 15, 2016 Thank you Jose for your suggestion and feedback about LiveAgent :) VR Verified Reviewer Factory Worker Internet Used the software for: I used a free trial ### "Fixing problems" November 16, 2018 5.0 I have had good experience with them. Pros Its easy to use and quick to answer your questions when needed. Cons Not really anything its easy to use and understand. Review Source Response from QualityUnit November 22, 2018 Hello, thank you for the review! :) - LiveAgent CR Chelsy R. Executive Assistant to CEO Automotive Used the software for: Less than 6 months ### "Live Agent for small businesses " May 4, 2017 5.0 Easily automate my daily activities, freeing up agents for calls and other tasks. Pros I enjoy how easy it is to automate much of my day to day processes. The customer service is also excellent. I know if I have a problem the agents can help me work through it. Cons There is a bit of a learning curve, which can take some time to overcome. It is not easy for some employees to pick up without training. Review Source DS Darja S. Customer Support Used the software for: Less than 6 months ### "Everything is in one place" March 4, 2018 4.0 Pros It is quite easy to navigate, like that there is possibility to postpone tickets and move them between departments. Cons There are no "chat translation possibility". Sometimes i is hard to change from chat to emails, would like to have it already in one page, where i can see incoming emails while a chat is open. Refreshing the page, to see if any emails came, is also a minus. Review Source FI Felix I. operative Leisure, Travel & Tourism Used the software for: Less than 6 months ### "Perfect for us" July 23, 2018 5.0 Pros Easy to set up Easy to work with it Very clear instructions Mobile application to use anywhere. We can answer and manage requests from anywhere with few clicks Cons Would be nice to have more options for helpdesk page Not possible to integrate the helpdesk page into your website visitors are redirected to portal Pre-definied answers are not available into the mobile app. Review Source SG Skylar G. Recruiter Used the software for: Less than 6 months ### "Great! Have had a very successful experience with it. " May 9, 2018 5.0 Pros Instant communication. I like that we can see what the person is saying before they send it so you are able to prepare an answer. Cons People think that we are slow to respond sometimes. The method that the software uses shows a little pencil in the corner when we are typing and it isn't very large so they don't think we are here even though we are typing out an answer. Review Source ZuM Zia ul M. Director Computer & Network Security Used the software for: Less than 6 months ### "A Great Unified Experience " November 5, 2018 5.0 This app has solved my problem of managing help desk and live chat at the same time with the possibility to do a lot more. Pros This is the all-in-one type of APP, that does the job of at least three to four individual app. Above all support is very responsive whch is ver unlikely for such online apps. Cons Too much feayutres and intregartion to choose with. I feel overwhelmed whenver I am insdie dashboard. Review Source RB Rebecca B. MOA Medical Practice Used the software for: Less than 6 months ### "Good experience- would recommend" April 26, 2017 4.0 Good experience using ladesk. The dashboard doesn't update automatically and you can't swipe between emails. Other than that everything is great and no complaints. Pros Easy to navigate. You can show or hide previous messages if you would like. Can easily pass on tickets to someone else who would be better suited. Cons Dashboard doesn't automatically update and when it does it kicks you back to the message page. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.