# Page 63 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 63 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 63 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1551-1575 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FP Frank\` P. Used the software for: 2+ years ### "Fantastic Product" July 4, 2016 5.0 We have been using this software for many years now. We highly recommend this product to handle all your communication needs. Review Source MF Mike F. Sr. Consulting Manager Telecommunications Used the software for: I used a free trial ### "Live agent has gotten very popular" October 2, 2018 4.0 My colleague recommend this to ease workflow and stay organized. Handles a lot of end users so this ends up making his day easier to manage. Pros As time progresses, your seeing live agent on more and more websites. They offer solid support and the software allows for solid organization of incoming tickets for your helpdesk to support the end user. Cons I've been told it's straight forward and easy to use Review Source JL Jérémy L. Sysadmin/techsupport Computer Networking Used the software for: Less than 6 months ### "Review as an admin/tech support" August 22, 2020 5.0 Pros Ease of use. And efficiency for ticket processing. Cons I don't know yet after 6 months of use. Review Source Response from QualityUnit October 14, 2020 Hello Jeremy, thanks a lot for your kind feedback! :) VR Verified Reviewer Client Services Coordinator Information Technology and Services Used the software for: Less than 6 months ### "Good tool" November 26, 2018 5.0 Pros The best thing about this is I can chat to a 'live' agent instantly and not wait for a call back etc. Cons Nothing as such but just that it can be a little slow sometimes Review Source VR Verified Reviewer Assistant Research Research Used the software for: I used a free trial ### "Fantastic Product!" December 30, 2018 5.0 It was good overall! Easy to navigate and easy to use Pros It’s user friendly and intuitive, so I had an easy time using it Cons The loading time was long but this could’ve been my WiFi! Review Source PS Philipp S. Marketing Internet Used the software for: Less than 6 months ### "LiveAgent review" November 28, 2018 5.0 Time saving software! Pros We use it mostly for emails and tickets and it makes it so easy to communicate with our clients. makes the customer communication more efficient. Cons At the beginning is a little overwhelming, but with some effort you get used to it. And the paying mode is not the best, I don't like to continue paying for extra users. Review Source VR Verified Reviewer CEO Graphic Design Used the software for: Less than 6 months ### "Great for me as small business owner" October 22, 2018 5.0 Pros It was easy to setup and rich in functions! Cons Because it's so function rich, I've searched for some stuff half a day ;-) Review Source PK Piotr K. IT Manager Accounting Used the software for: I used a free trial ### "Realy good cheap alternative for CMS" August 1, 2022 5.0 Pros A lot of features in one single price - good feature price ratio Cons to big to start it in just a single shot Review Source Response from QualityUnit August 5, 2022 Hi Piotr! Thank you :) It's always motivating for us to receive a 5-star review! - LiveAgent Team VR Verified Reviewer Senior Financial Analyst Insurance Used the software for: Less than 6 months ### "Live Agent Review" August 7, 2018 5.0 Pros Love that this customer support service offers live chat, e-mail tickets, a call center, etc... Cons There's nothing I dislike or like least about . Review Source JM Jose M. IT Used the software for: Less than 6 months ### "Easy to use platform!" November 7, 2017 5.0 Pros I had my knowledge base website up an running in a few hours. It"s super easy to use! Customer service is available must of the time, and they help me everytime. Cons I wish it has more options to customize the themes, right now there are only three themes available and you cant match your website store brand theme to your knowledge base. Review Source NR Norman R. IT Health, Wellness and Fitness Used the software for: Less than 6 months ### "straight forward setup and integration" March 19, 2021 5.0 Pros \- very easy setup with basic features - excellent onboarding via remote 1:1 calls - straight-forward configuration / customization Cons \- mobile experience could be improved for sure - contact forms should support multiple languages Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source TA Tomas A. Customer Support Internet Used the software for: Less than 6 months ### "Easy to use customer support software" April 5, 2017 5.0 Very reliable and easy to use software. Has a wide variety of functions to fit our business needs. What i like it the most that you can see all reports and statistics about every employee. Pros Statistics reports, to solve button, other features such as postpone the message, transfer and leave notes for your colleagues. Cons I couldn't think of anything I wouldn't like about this software. Review Source DL Daniel L. Managing Partner Apparel & Fashion Used the software for: I used a free trial ### "great live chat solution" May 16, 2022 5.0 Pros Very easy integration, easy to use, great live chat and ticketing system. Cons I would have liked an auto-answer functionality when an agent is online. Review Source Response from QualityUnit May 18, 2022 Hello Daniel, many thanks for your kind feedback! :) Did you know that it is possible to set up a rule that would automatically reply to certain tickets based on the conditions that you can define? Feel free to reach out to us via chat on our website and our support team will be happy to assist you :) VR Verified Reviewer medical assistant Medical Devices Used the software for: Less than 6 months ### "happy with live agent!" April 6, 2019 5.0 Pros its very convenient when youre needing help with something the fastest. right at your finger tips! Cons i didnt like the automated responses constantly Review Source GP Generoso P. Impiegato Restaurants Used the software for: 6-12 months ### "Chat azienda " February 7, 2023 4.0 Pros C'è un'azienda che mi rifornisce che uso come servizio clienti questa chat Cons Molte volte la chat si disconnette, specialmente se si usano in contemporanea altri programmi Review Source Response from QualityUnit February 9, 2023 Hi Generoso, Thank you for your feedback. We are sorry to hear that you have been experiencing issues with the chat connectivity - please contact our technical team via chat or at support@liveagent.com and we will be glad to take a look at it. We are here for you 24/7! Luis R. Director Information Services Used the software for: Less than 6 months ### "Satisfied" October 27, 2018 4.0 Pros Many options available at a great price. Cons Activation problems, I think because they had a peak of new users Review Source EW Emily W. Self-Employed Used the software for: ### "Great company for all your support needs" May 8, 2017 5.0 Pros With live agent you really get a lot for you money on this product. I've really enjoyed working with these folks, and I have really noting but good things to say about their product. It's made it a lot easier on our end Cons there is a little downtime and a few software kinks/bugs, but otherwise I really cant think of many other issues. Review Source AR Andrew R. CTO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Full-featured ticket management solution" March 29, 2017 5.0 I came across while researching alternatives to ZenDesk and FreshDesk, both of which are good but lock you into their platforms. By contrast LiveAgent can be purchased outright and installed on your own server (in addition to using it as a hosted service). The feature set is amazing and in many cases much better than the competition. Pros Lots of features. Multi-channel functionality. Cons No SSO functionality Review Source BM Bonnie M. Broker Real Estate Used the software for: Less than 6 months ### "LIVEAGENT REVIEW" March 18, 2020 4.0 Pros It's cool to see who is visiting your site in real time, how they interact with your site, what pages they visit and to be able to respond quickly when there are questions and needs. Cons It would be awesome to have a feature that enables you to be able to keep non identifiable data over the week or month rather than having it disappear when a visitor leaves. Review Source Response from QualityUnit March 23, 2020 Hello Bonnie, thank you for your honest feedback! Feel free to shoot us an email at support@liveagent.com with the suggestion on what data you would like to store and we will be happy to pass it on to our developers :) AG Abhi G. Researcher Research Used the software for: I used a free trial ### "LiveAgent is so user friendly" February 25, 2020 5.0 I can easily connect with others and share my problems while seeking solutions in real time. Pros I can easily connect with a help desk in a matter of seconds. It is very easy for me to communicate in real time and I have not had any issues with using the software. Cons I have not found a method for receiving transcripts of my conversation. This forces one to copy and paste which can be an inconvenience. Review Source Response from QualityUnit March 11, 2020 Dear Abhi, thank you a lot for your kind feedback! We are super thrilled to have you on board with us :) Regarding the transcripts, you can click on the three dots next to the message itself and choose "Export to HTML". If you would like to get a chat transcript then you can do it the same way once it is finished or your customer can even download the transcript himself by clicking on the little wheel at the top of the chat window. Do not hesitate to reach out to us should you need any help at support@liveagent.com or you can also start a chat on our website 24/7/365 :) Take care! :) KP Karen P. Education Coordinator Used the software for: Less than 6 months ### "It's great having this new option to help customers. I've gotten some good feedback from customers." July 18, 2018 5.0 Pros It's easy to respond and you can see them typing so you can look up their information and start thinking about your response before they even send the message. Cons I haven't found anything that I do not like yet. It has been easy to use. I'm looking forward to learning more and getting more comfortable with all of the options. Review Source RF Ron F. CEO E-Learning Used the software for: Less than 6 months ### "Everything that we need" March 12, 2018 4.0 I can get all the services I need all wrapped in one. Pros All-in-one suite; I have everything that I need to get the job done. And my team as well. I recommend it. Cons I don't have anything negative to say off of the top of my head. I guess if you're forcing me to write something, I'd say there are some aesthetically better laid out programs. Review Source GB Grant B. President Computer & Network Security Used the software for: Less than 6 months ### "Best I've Tried" November 2, 2018 5.0 Pros Encompassing everything and does it all well. Cons None really. The fact it offers so much makes it a little daunting to start out with. Review Source JKM John Kenneth M. Process Specialist Financial Services Used the software for: 6-12 months ### "This Software is Superb" March 20, 2018 5.0 Pros This Software is Superb. If you are looking for a tool or ways to support your business or product, then try this one. So great. Review Source JR Jaike R. CEO Broadcast Media Used the software for: Less than 6 months ### "Great service " November 13, 2018 5.0 Pros Live agent have really good system for my costumers. All the time connected Cons No cons. All working good for my company website Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.