# Page 7 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is LiveAgent the right Call Center solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 7 - Reviews of LiveAgent ## Showing most helpful reviews Showing 151-175 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EC Emily C. Marketing Director Consumer Services Used the software for: 6-12 months ### "Great asset for any Customer Support team" November 8, 2024 5.0 Overall, is an amazing asset Customer Support to stay in contact with clients Pros Allows for Customer Support to be in direct contact with clients, and stay organized when handling multiple clients at once Cons I wish there were more reporting stats to view Review Source Response from QualityUnit January 8, 2025 Hi Emily! Thanks for sharing your review. It’s great to hear LiveAgent has helped your team stay organized and connected with clients. For more reporting stats, we’re always working to improve—feel free to explore updates in our changelog: https://dev.ladesk.com/. Let us know how else we can assist! - The LiveAgent Team DVT Dr. Vandana T. DGM - Content Vertical Management Consulting Used the software for: 1-2 years ### "Outstanding customer service and held desk platform solution for businesses !" September 9, 2024 5.0 Overall, a great customer service and help desk software for businesses with advanced automation capabilities and improved reporting for customer satisfaction. The automation brings faster resolution of tickets of similar nature and overall TAT for the process outcome is improved after introducing in our IT system. Great product and awesome offerings ! Pros is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction. LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement. Cons I often feel and observe that the UI handling and working often becomes bit cumbersome for new users as its bit crowded and needs more sorting and arrangement with structuring and layout. Some fine tuning is required to enhance its usability and make it more easily accessible to users without much hassle. Review Source CI Cristian I. IT Manager Printing Used the software for: I used a free trial ### "Easy to use " April 8, 2025 5.0 I find this tool very easy to customize, we received only positive feedback from our users Pros User friendly interface, easy to customize Cons None so far, we are still in the testing phase Review Source Response from QualityUnit April 10, 2025 Hi Cristian, Thank you very much for your review. We're glad to hear you have been satisfied with the free trial of LiveAgent and that the system has been intuitive and easy to use. Our team is here for you 24/7 via chat or email if you run into any questions or issues! -LiveAgent team VR Verified Reviewer Technical Support Agent. Information Technology and Services Used the software for: I used a free trial ### "My LiveAgent experience!" August 16, 2024 5.0 My overall experience is outstanding and beyond expectations. Pros I liked the way the information was straight forward and easily understandable. It was very thoroughly explained and I would recommend it to others. Cons I would suggest to include more audio visual content to enhance the experience of all users and reach all types of audiences and learners. Review Source Response from QualityUnit August 22, 2024 Thanks for your positive feedback! We'll pass your suggestion about adding more audiovisual content to our marketing team :) If you have any more feedback or need assistance, feel free to contact us anytime. - The LiveAgent Team EM Elia M. Content Marketing Intern Information Technology and Services Used the software for: 6-12 months ### "easy to use support customers." December 27, 2024 3.0 seamlessly integrates with websites and also allows you to add agents. Pros I love the way it's easy to create the users account Cons is somehow cheap and therefore no dislike. Review Source Response from QualityUnit January 2, 2025 Thanks a lot for your kind review Elia. We appreciate having you with us! :) MI Muhammad I. Founder and Manager Education Management Used the software for: Less than 6 months ### "LiveAgent Review" January 16, 2025 5.0 Pros Customization, quick support, lots of features Cons Not much to dislike. Can't think of any cons Review Source Response from QualityUnit February 10, 2025 Hllo Mmuhammad, thank you for your review! - The LiveAgent Team TK Thortens K. Chief of office of Airworthiness Airlines/Aviation Used the software for: Less than 6 months ### "Live communication with customers " January 2, 2025 5.0 is cheaper compared to product others Pros has its name, it's easy to setup the agent dashboard with AI assistant and keeps the best workflow. Cons It's very simple to setup and use. No dislike Switched from [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Zoho desk is not easy to manage as Review Source Response from QualityUnit January 3, 2025 Hi Thortens, Thank you for your review. We are glad to hear LiveAgent has been the right fit for you and that you have been satisfied both with the functionalities and with the ease of use. Our support is here for you 24/7 in case of any questions or issues! -LiveAgent team SR Sugiti R. Pharmacist Pharmaceuticals Used the software for: Less than 6 months ### "Ease of using Live Agent" April 2, 2025 5.0 Overall great experience and beneficial in the commercial setting. Pros It is convenient to use and easy to access and agent readily. Cons There are no cons with this. Everyone has enjoyed using it. Review Source Response from QualityUnit April 7, 2025 Hey Sugiti, thank you for your 5-star review! :) - The LiveAgent Team DY DJEUKAM Y. Consultant Accounting Used the software for: I used a free trial ### "First time user" November 7, 2024 5.0 Very good i appreciate alot. Everything is designed to simplify the hole process. Pros You can make calls indefinetly and the interface is nice. Cons You can not add csv contact list directly into the platform Review Source Response from QualityUnit November 18, 2024 Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team RK Rohit K. Product Manager Automotive Used the software for: 1-2 years ### "Liveagent provide the real-time solution to all the customer support related issues" August 14, 2024 4.0 As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more productive and help our customers to get the support they are looking for. Pros The most interesting part of using is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting our social media platforms with this platform and now we can cater to all of our customers reaching us from multiple social plaforms. Cons gave us a great experience but it did not give the best analytics of data which it should have given after a huge customer interaction. The informatis are limited and not enough to understand the improvements that are needed for a better customer experience. Review Source Response from QualityUnit August 21, 2024 Hi Anisha, thank you for your review! It's great that the implementation process was smooth for you. If you ever need any assistance, feel free to reach out to us 24/7. - The LiveAgent Team PT Prashanth T. Team Lead Entertainment Used the software for: Less than 6 months ### "Live Agent Experience - Prashanth" September 24, 2024 5.0 Their customer service team is at par excellent Pros I like the Features and Integrations live agent provides Cons One stop solution of integrated Call, Chat & Emails Alternatives considered [tawk.to](https://www.capterra.com/p/167792/tawk-to/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent Because felt has more to offer and integrations Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Zendesk stopped offering Chat visitor list Review Source MG Magda G. Implementation Manager Computer Software Used the software for: I used a free trial ### "A simple and easily accessible customer service tool" December 19, 2024 4.0 Pros Transparency and clear rules. Bringing all communication channels to one e-mail box. The software is responsive and has a simple interface. Cons No ready-made startup configuration. Limited number of statuses. Review Source Response from QualityUnit January 2, 2025 Thank you very much for your kind review, Magda. If you need to create more statuses than those that are already prebuilt in LiveAgent, you can create multiple tags and add them to tickets whenever required to categorize them however you need. Feel free to contact our technical team via chat on our website if you require any assistance :) VR Verified Reviewer Entrepreneur Graphic Design Used the software for: Less than 6 months ### "Enquiry Assistance Software" August 25, 2024 5.0 is a mobile website to serve one's online enquires Pros give me access to attend to unlimited clients online solving their problems Cons I like everything about and due to that, I don't have any negative word against it Review Source Response from QualityUnit August 29, 2024 Hey there! Thank you for your review :) If you ever have any questions or need further assistance, please feel free to contact our support team. We're here 24/7 to help. - The LiveAgent Team AM Anjal M. QA Computer Software Used the software for: I used a free trial ### "Simplifies communication with practicality" January 15, 2025 4.0 User-friendly, thanks to real-time chats and a great communication management system. Pros Time saver software, great customer service and very easy to navigate. Cons Sometimes it becomes slow and short trial period. Review Source Response from QualityUnit January 16, 2025 Hi Anjal, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent during the free trial. Feel free to reach out to our support and they can check if we can extend your trial period by an additional week - we're here for you 24/7. Have a great day! -LiveAgent team GA Gianpaolo A. Dr Internet Used the software for: I used a free trial ### "Nice chat service" October 15, 2024 5.0 Pros Ottima chat semplice da configurare e fornita a prezzo onesto Cons Non ho riscontrato particolari problemi nell'utilizzo Alternatives considered [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)[Freshchat](https://www.capterra.com/p/158117/Freshchat/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Chat con molte funzioni a prezzo contenuto Review Source Response from QualityUnit October 18, 2024 Hi Gianpaolo, Thank you very much for your review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the chat solution and the price point. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team LN Lucy N. Project Manager Information Technology and Services Used the software for: 2+ years ### "Customer Communication Manager of All Times" August 1, 2024 5.0 My experience is decent with - it is the best tool ever for customer engagement. Pros enhances customer satisfaction through real-life ticket and issue management. Cons I haven’t explored all the features, but suits all my needs with zero errors along the way. Review Source Response from QualityUnit August 9, 2024 Hi Lucy, thanks for your great feedback! If you ever want to explore more features or need any assistance, feel free to contact us. - The LiveAgent Team YN Yvonne N. Technical Staff Automotive Used the software for: 2+ years ### "LiveAgent at ASEA" July 31, 2024 5.0 Support ticket management, live chat and customer engagement. Pros is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time. Cons Were it not for , I would be facing a lot of issues engaging with customers. Review Source Response from QualityUnit August 9, 2024 Hey Yvonne! Thank you for your 5-star review :) - The LiveAgent Team CK Carole K. Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon Higher Education Used the software for: I used a free trial ### "Best quality/cost ratio among several ticketing systems I tried" August 19, 2024 5.0 Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible. Pros There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial) Cons In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the \[sensitive content hidden\] to the original expeditor. It would be better if automatically assigned the ticket to the original expeditor. Alternatives considered [Eudonet](https://www.capterra.com/p/185138/Eudonet-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent suffices for our needs and we cannot afford more expensive products Review Source Response from QualityUnit August 22, 2024 Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team SK Shiv K. AI Developer Computer Software Used the software for: Less than 6 months ### "Great platform to boost our customer support features." September 13, 2024 5.0 Pros It has multiple features for our online shop such as integration with shopify. It also provides live chat with our customers and ticketing features. Cons Till now everything is going smoothly with no issues. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent has more features and provides great customer support in this segment. Review Source SBS Sarah Beth S. Event coordinator Events Services Used the software for: I used a free trial ### "Live agent rec" December 7, 2024 5.0 Pros I enjoy that live agent is always very responsive to my needs Cons I like least about live agent that it sometimes glitches or I get disconnected. Review Source Response from QualityUnit December 13, 2024 Hi Sarah Beth, thank you for your review! We're glad you find LiveAgent responsive to your needs. We're sorry for any glitches or disconnections you've experienced. Our team takes such issues seriously, so please feel free to reach out if this continues—we're here 24/7 to assist. - The LiveAgent Team RL Rabie L. Boite de communication Commercial Real Estate Used the software for: 1-2 years ### "Best software Liveagent" October 15, 2024 5.0 My overall experience with the program is a great experience, not in terms of support or the program’s easy operation with all my sites. Pros Easy to use, excellent services, affordable subscription price Cons There are almost no negatives. I find the product to be excellent. Review Source AA Adeniyi A. Airline Reservationist Leisure, Travel & Tourism Used the software for: 2+ years ### "Call Center Management Tool: LiveAgent" July 22, 2024 5.0 Pros Completely Without help desk tool or without out the right live chat program can lead to high losses. centralize live chat, call logging, communication and ticketing tools in one place. Cons Currently, there is no issue on ; whenever I face bugs live support fix it rapidly upon request. Review Source Response from QualityUnit August 8, 2024 Hi Adeniyi, thank you for your positive feedback! If you ever need assistance or have suggestions, feel free to reach out. We’re here 24/7 to help you. - The LiveAgent Team LK Liam K. Director Automotive Used the software for: I used a free trial ### "Great product" October 17, 2024 5.0 Great all round product, with auto responders it really helps our buisness Pros Simple to set up Works great with iOS app Cons Not much I can say really the product just works how it’s suppose to Review Source Response from QualityUnit October 21, 2024 Hi Liam, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and that its features have been beneficial for your business. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team LB Lukasz B. CEO Luxury Goods & Jewelry Used the software for: I used a free trial ### "Next level communication app" September 26, 2024 5.0 Good experience, when compared to another application offering these tools I prefer this one much more. Pros Easily helps us get all communication channels in one place. Cons Had a little bit trouble setting up SIP Trunk but finally made it work. Alternatives considered [Thulium](https://www.capterra.com/p/177330/Thulium/) Reason for choosing LiveAgent Overall feels easier and cheaper, plus has more options, in Thulium some are still in development. Review Source Response from QualityUnit October 10, 2024 Thanks for your positive review, Lukasz! It's great to hear that LiveAgent brings all your communication channels into one place. Sorry to hear about the SIP Trunk setup issues, but glad they were resolved. If any other questions come up, feel free to reach out. - The LiveAgent Team Anisha K. Senior Estimator Construction Used the software for: 6-12 months ### "Functional Coordination Solution with Perfect Communication Strategy." August 13, 2024 5.0 Amazing project information management, collaboration and file management using the tool is excellent. Pros Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system. Cons I got no issues found on the product to dislike and the implementation was easy after training on the basic usability. Review Source Response from QualityUnit August 21, 2024 Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out. - The LiveAgent Team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.