# Page 8 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 8 - Is LiveAgent the right Call Center solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 8 - Reviews of LiveAgent ## Showing most helpful reviews Showing 176-200 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Rabie L. Boite de communication Commercial Real Estate Used the software for: 1-2 years ### "Best software Liveagent" October 15, 2024 5.0 My overall experience with the LiveAgent program is a great experience, not in terms of support or the program’s easy operation with all my sites. Pros Easy to use, excellent services, affordable subscription price Cons There are almost no negatives. I find the product to be excellent. Review Source LK Liam K. Director Automotive Used the software for: I used a free trial ### "Great product" October 17, 2024 5.0 Great all round product, with auto responders it really helps our buisness Pros Simple to set up Works great with iOS app Cons Not much I can say really the product just works how it’s suppose to Review Source Response from QualityUnit October 21, 2024 Hi Liam, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and that its features have been beneficial for your business. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team CK Carole K. Full Professor, Dean of the Biotechnology and Bioinformatics department of INSA Lyon Higher Education Used the software for: I used a free trial ### "Best quality/cost ratio among several ticketing systems I tried" August 19, 2024 5.0 Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible. Pros There is no time or storage space limits on the tickets The cost is affordable The servers can be in Europe and the system is RGPD-compliant The integration with Zimbra is also a plus (although I could not test it in the free trial) Cons In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the \[sensitive content hidden\] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor. Alternatives considered [Eudonet](https://www.capterra.com/p/185138/Eudonet-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent LiveAgent suffices for our needs and we cannot afford more expensive products Review Source Response from QualityUnit August 22, 2024 Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you. - The LiveAgent Team LB Lukasz B. CEO Luxury Goods & Jewelry Used the software for: I used a free trial ### "Next level communication app" September 26, 2024 5.0 Good experience, when compared to another application offering these tools I prefer this one much more. Pros Easily helps us get all communication channels in one place. Cons Had a little bit trouble setting up SIP Trunk but finally made it work. Alternatives considered [Thulium](https://www.capterra.com/p/177330/Thulium/) Reason for choosing LiveAgent Overall LiveAgent feels easier and cheaper, plus has more options, in Thulium some are still in development. Review Source Response from QualityUnit October 10, 2024 Thanks for your positive review, Lukasz! It's great to hear that LiveAgent brings all your communication channels into one place. Sorry to hear about the SIP Trunk setup issues, but glad they were resolved. If any other questions come up, feel free to reach out. - The LiveAgent Team LIP Luis Ignacio P. Ceo Motion Pictures and Film Used the software for: Less than 6 months ### "A handy one stop shop for customer service" October 19, 2024 5.0 Very satisfactory experience with the product. Pros Intuitive, feature rich and affordable. Great combination. Cons Limitations to receive direct messages in some platforms Review Source Response from QualityUnit October 30, 2024 Hello Luis :) Thank you for your awesome review! - The LiveAgent team YN Yvonne N. Technical Staff Automotive Used the software for: 2+ years ### "LiveAgent at ASEA" July 31, 2024 5.0 Support ticket management, live chat and customer engagement. Pros LiveAgent is the central repository for customer communication management in my Automotive agency. It streamlines customer support in real-time. Cons Were it not for LiveAgent, I would be facing a lot of issues engaging with customers. Review Source Response from QualityUnit August 9, 2024 Hey Yvonne! Thank you for your 5-star review :) - The LiveAgent Team CB Cody B. ADT Authorized Sales Security and Investigations Used the software for: I used a free trial ### "Great Experience so far!" October 8, 2024 5.0 Pros LiveAgent is very user friendly when running a virtual call center and ensures the team that is onboarded has a smooth onboarding experience. Cons No Cons to report on this software Review Source JH Jonathan H. Marketing Consumer Electronics Used the software for: I used a free trial ### "Awesome Software for Your Business " September 23, 2024 5.0 Amazing so far. So many more capabilities than I sm used to. Pros We are an electronic repair shop that came from Pure Chat and we are in love with all the capabilities of this software. More affordable and more offerings equals success! I highly recommend. Cons Nothing yet! Been testing for two weeks now and it is perfect. Switched from [Pure Chat](https://www.capterra.com/p/141708/Pure-Chat/) Price and options are far more extensive with live agent Review Source JC Joseph C. Webmaster Internet Used the software for: I used a free trial ### "Fast, Effective and Simple Support Solution" September 26, 2024 5.0 So far it has worked very well. Customers can easily start chats or send emails if chat is offline. Communications get recorded and can responded to at any time. More agents can easily be added and the service is not terribly expensive. Pros It's easy and intuitive to setup. Adding the chat widget to my existing website was very easy. Cons Chat widget javascript payload drags down Pagespeed scores. Pagespeed indicates depreciated APIs are being used by LiveAgent. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Zendesk is rather bloated and it's confusing. Review Source MA Meg A. Senior Acumatica ERP Consultant Automotive Used the software for: Less than 6 months ### "A lot of features for the money" October 8, 2024 5.0 So far, so good Pros Multiple Help Centers, but I need more time to explore Live Agent Cons Need more time to explore before I can answer this Review Source Response from QualityUnit October 10, 2024 Hi Meg, thank you for your review! - The LiveAgent Team AA Adeniyi A. Airline Reservationist Leisure, Travel & Tourism Used the software for: 2+ years ### "Call Center Management Tool: LiveAgent" July 22, 2024 5.0 Pros Completely Without help desk tool or without out the right live chat program can lead to high losses. LiveAgent centralize live chat, call logging, communication and ticketing tools in one place. Cons Currently, there is no issue on LiveAgent; whenever I face bugs live support fix it rapidly upon request. Review Source Response from QualityUnit August 8, 2024 Hi Adeniyi, thank you for your positive feedback! If you ever need assistance or have suggestions, feel free to reach out. We’re here 24/7 to help you. - The LiveAgent Team Anisha K. Senior Estimator Construction Used the software for: 6-12 months ### "Functional Coordination Solution with Perfect Communication Strategy." August 13, 2024 5.0 Amazing project information management, collaboration and file management using the tool is excellent. Pros Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system. Cons I got no issues found on the product to dislike and the implementation was easy after training on the basic usability. Review Source Response from QualityUnit August 21, 2024 Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out. - The LiveAgent Team SA Sanchita A. Administration chief Apparel & Fashion Used the software for: 6-12 months ### "Perfect help desk" September 17, 2024 5.0 I like it a lot , my go to software for questions Pros It’s an online help desk and easy to access Cons Only that it doesn’t have the capacity to help bigger businesses Review Source Response from QualityUnit September 25, 2024 Hello Sanchita, thank you very much for your kind review :) I am not exactly sure what you meant by the capacity to help bigger businesses but we would be happy to look into your requirements to see how we could meet them. Feel free to contact our sales team at sales@liveagent.com. We look forward to hearing from you! CH Craig H. Director Information Technology and Services Used the software for: I used a free trial ### "moving to Liveagent..." September 4, 2024 5.0 While we're still only in a trial, liveagent seems promising. Pros Seems to do everything including voice call integration. Cons We havent seen anything we dont like yet. Switched from [Re:amaze](https://www.capterra.com/p/132952/Reamaze/) reamaze support is very lacking and many of their features dont actually work. Review Source Response from QualityUnit September 9, 2024 Hi Craig, Thank you very much for your review. We are glad to hear you have been satisfied with our software during the trial period and hope you will be equally happy in the live environment. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team AM Asami M. CEO and Founder Staffing and Recruiting Used the software for: 2+ years ### "Transforming visions into reality with live agent." July 17, 2024 4.0 It is a very satisfying tool,it offers both iOS and Android apps which helps them to provide excellent customer service on the go. It's a nice one. Pros Their customer service help desk is what I love most. It helps in answering all questions and helping troubleshoot issues. Has incredible features like live chat which enables us to chat with our customers in real time. Cons Everything has been good,no cons as for now. Review Source Response from QualityUnit August 8, 2024 Hi Asami, Thank you for your feedback! We're pleased to hear that our help desk and real-time chat features are making a positive impact on your customer service.If you ever have any questions or need further assistance, feel free to reach out :) - The LiveAgent Team KC Kathy C. Associate Director IT Information Technology and Services Used the software for: Less than 6 months ### "User Friendly Interface " September 11, 2024 4.0 It was an outstanding experience with LiveAgent. It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction. Pros \- Improve response times and resolution rates - Drive sales and revenue growth - Ensure security and compliance Cons \- Some updates have introduced bugs or issues. - Introduce security risks if not properly secured. - Expensive Review Source Response from QualityUnit September 18, 2024 Hello Kathy, thank you for your kind and honest review. If you are experiencing any issues, please report them to our team via chats on our website and we will look into it as soon as we can. You can also email us at support@liveagent.com. PT Phil T. Marketing Manager Automotive Used the software for: Less than 6 months ### "Highly recommend" August 20, 2024 5.0 Highly recommend, competitively priced and great customer support. Pros Quick and simple to setup with in depth ticket managing system. Cons It would be useful to have the option of different widgets depending on mobile or desktop usecase. Switched from [CommVersion](https://www.capterra.com/p/235314/CommVersion/) We changed to bring the product in-house rather than out-sourcing our chat. Review Source Response from QualityUnit August 28, 2024 Hi Phil, Thank you very much for your kind review. We are glad to hear you have been satisfied with LiveAgent's role in your customer care. Our team will be happy to receive suggestions on how to improve the chat widgets - you can reach us via chat or email 24/7! -LiveAgent team SS Sławomir S. Sales Developer Computer Software Used the software for: I used a free trial ### "Trial period" September 16, 2024 4.0 Pros Complexity. Support for tickets, chats and knowledge database. Cons Small letters in interface. Price could be high in larger teams. Review Source Response from QualityUnit September 19, 2024 Hello Slawomir, thank you for your review. Feel free to contact our support team via chats on our website or at support@liveagent.com if you have any questions or require any assistance with the setup of your trial account. MJ Marc J. IT Manager Automotive Used the software for: I used a free trial ### "Very powerful application with an excellent customer service." July 25, 2024 5.0 During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers. Pros The level of customisation and tailoring to your business needs. Cons Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing LiveAgent A more affordable price, within the reach of smaller companies and with the features needed to help your sales team grow. Review Source Response from QualityUnit August 9, 2024 Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon. If you have more questions or need support, feel free to contact us 24/7. - The LiveAgent Team WM Whitney M. Associate Legal Services Used the software for: 1-2 years ### "LiveAgent Makes it Live Chats Easy" September 6, 2024 5.0 Overall I wound highly recommend LiveAgent! Pros LiveAgent is easy to use and makes it easy to get a quick response to questions. Cons No cons! Customer service is really quick to respond to any issues. Review Source Response from QualityUnit September 10, 2024 Hi Whitney, Thank you very much for your kind feedback. We are glad you have been satisfied with LiveAgent and the support you have received. We are here for you 24/7! -LiveAgent team BS Beatricia S. Sales Specialist Information Technology and Services Used the software for: 2+ years ### "LiveAgent is the way to go to give a totally fast support" June 26, 2024 5.0 Since its implementation in all our sales and support staff so they can communicate better with our customers. The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat. It works wonders for finding new customers and providing them with timely and relevant information. Pros LiveAgent is great because it consolidates all my communication channels in one place and makes it easy to automate my workflow. My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer their questions conversationally. Cons When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness. Note that this doesn't happen all the time, but it has happened to us. Review Source KL Kinga L. Sales Manager Computer Software Used the software for: 2+ years ### "An excellent app for maintaining constant contact with your clients" June 27, 2024 5.0 Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions. To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time. Pros Among the many great things about this application is how fast and easily any user can become used to its straightforward UI. There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients. Cons Notifications are generated for certain messages, but not for others. It lacks the consistency of email notifications, which could be a mistake given the current state of affairs. Review Source Response from QualityUnit July 10, 2024 Hi Kinga, thanks so much for your detailed review! We’re really happy to hear you like the user-friendly interface and the mobile version. We get your concerns about the inconsistent notifications and will check this out with our team. If you have more feedback or need help, just reach out anytime – we’re here 24/7. Cheers, - The LiveAgent Team CH Chen H. Designer Commercial Real Estate Used the software for: I used a free trial ### "review about LiveAgent" August 20, 2024 4.0 Pros Help me combine lots of channels from my customers. Cons The user interface is not friendly, and I wouldn't say I like the style. Review Source Response from QualityUnit August 26, 2024 Hi Chen, Thank you for your feedback. We are glad to hear you are satisfied with LiveAgent's omnichannel functionality. Our team is constantly working on further improving the software, including the UI, so stay tuned for great updates coming your way! -LiveAgent team oH osema H. Infrastructure Lead Financial Services Used the software for: 1-2 years ### "Intelligent assistant to improve response time and distribute service load efficiently" June 27, 2024 5.0 LiveAgent has simplified our customer service system and enabled us to enhance our capabilities to respond more efficiently. It is wonderful that his organizational abilities and records enable us to better investigate all the details, identify areas of deficiency, and work to constantly improve them. It is wonderful that it has enhanced transparency and contributed to enhancing customer confidence in our services. Pros I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service. I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them. It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed. I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions. The reports provided by LiveAgent are comprehensive and always help us to make improvements that contribute to attracting new customers more efficiently. Cons There are no negatives with LiveAgent, all services are excellent, but I believe that updating the notifications to include the importance of the ticket will enhance our ability to provide the appropriate response. Review Source Response from QualityUnit July 4, 2024 Hi Osema, Thank you for your positive review! It's great to hear that LiveAgent is benefiting your team. We also appreciate your feedback on enhancing notifications. We'll consider this for future updates to improve your experience further. Feel free to reach out anytime. - The LiveAgent Team KH KIRAN H. customer service advisor Translation and Localization Used the software for: Less than 6 months ### "verification " September 9, 2024 3.0 I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details Pros It was easy to use the system the and get my question across Cons how long the responce took some times i was waiting a while Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.