--- title: "LiveAgent Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LiveAgent Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/102188/LiveAgent/" page_type: "product" language: "en" --- # LiveAgent Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveAgent ## What is LiveAgent? LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. Start with a 1-month free trial, no credit credit card needed. ## What is LiveAgent used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 1,787 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Comprehensive omnichannel support tools Efficient client interaction management Frequent technical glitches and instability Cumbersome and inconsistent email handling Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Customer Service / 2026 - Help Desk / 2026 - Knowledge Base / 2026 - Live Chat / 2026 - Call Tracking / 2025 - Contact Center / 2025 - Conversational AI Platform / 2025 - Customer Engagement / 2025 - Customer Success / 2025 - Issue Tracking / 2025 - Knowledge Management / 2025 - Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... - Social CRM Tools / 2026 Our "Best of" badge program showcases products with the highest ratings... - Customer Support / 2026 Do you work for LiveAgent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.qualityunit.com/&name=LiveAgent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveAgent 4.7 (1,787) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $15 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,767) Ease Of Use 4.3 (18,134) Value For Money 4.6 (1,517) Value For Money 4.2 (12,820) Customer Service 4.7 (1,536) Customer Service 4.3 (14,052) ## LiveAgent alternatives [4.5 (3,466)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,799)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) Highest Rated [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [View all alternatives](https://www.capterra.com/p/102188/LiveAgent/alternatives/) ## FAQs about LiveAgent Overview ### What problems does LiveAgent solve? LiveAgent solves missed customer messages, slow response times, and fragmented support workflows by centralizing email, chat, phone, and social inquiries into one ticketing workspace. It helps customer support, ecommerce, IT service, and sales teams route conversations, track ownership, access customer history, automate replies, and reduce duplicate or forgotten responses. Answer based on 1041 reviews Overview ### Which roles and teams benefit most from LiveAgent? LiveAgent is most used by customer support teams, operations managers, and business leaders such as CEOs, owners, and directors who need centralized communication and faster ticket resolution. IT and product teams use it to manage technical inquiries, while sales and marketing teams track customer conversations and improve responsiveness across channels. Answer based on 1694 reviews Overview ### What company size and industries is LiveAgent built for? LiveAgent is built for small businesses first, with 77% of reviewers from that segment, and it is used most in Information Technology and Services at 12%. It also serves enterprise companies at 13% and midsize businesses at 10%, with additional adoption in Marketing and Advertising and Computer Software, both at 7%. Answer based on 1787 reviews Features and Usability ### What are the key features of LiveAgent? LiveAgent includes core help desk features like ticket management, live chat, and email management in a shared inbox, plus differentiators such as automation rules, knowledge base, and call center tools with IVR. Reviewers also highlight real-time analytics, ticket routing, canned responses, and customization for fields, templates, and branding. Answer based on 691 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveAgent starts at $15 per user/month on the Small plan, with Medium at 29, Large at 49, and Enterprise at 69 when billed annually; monthly billing costs more. A free trial is available. Reviewers often call it affordable and good value, though some small teams say higher tiers, extra users, and add-ons can get costly. Answer based on 335 reviews Integrations ### Which third-party tools and platforms does LiveAgent integrate with? LiveAgent integrates with Twitter/X, WordPress, Shopify, Slack, Twilio, Microsoft Teams, Google Workspace, and Salesforce Platform. It also connects with Facebook and Instagram for social support workflows. Across social media, collaboration, ecommerce, and CRM, LiveAgent supports over 100 integrations through its broader catalog. Answer based on 174 reviews Getting Started and Support ### How easy is it to onboard and train a team on LiveAgent? LiveAgent is generally quick to onboard for agents and nontechnical staff, who often learn the basics fast through its intuitive layout. Admins usually need more time for initial setup and advanced workflows. LiveAgent offers in-person training, live online sessions, webinars, videos, and documentation, though some reviewers wanted more tutorials. Answer based on 141 reviews Getting Started and Support ### What customer support options does LiveAgent offer, and how do users rate the experience? LiveAgent offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, helpful, and available around the clock, with fast issue resolution. Some report occasional wait times, interface complexity, and setup or stability frustrations, especially during heavier use. Answer based on 788 reviews Security ### How does LiveAgent handle data security and access control? LiveAgent uses two-factor authentication, HTTPS for the knowledge base, spam filtering, privacy features, and role-based access controls that let teams limit user access and avoid sharing passwords. Users also mention secure self-hosting on their own servers. Some reviewers want more granular permissions, stronger activity logs, and note file-upload and chat security concerns. Answer based on 34 reviews ## Who uses LiveAgent? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Comprehensive omnichannel support tools 94% positive reviews out of 567 Most reviewers describe customer support as efficient, with centralized ticketing, real-time assistance, and improved satisfaction. Scott W. Senior Director of Marketing, 1,001 - 5,000 employees. "LiveAgent's capacity to provide real-time customer assistance interaction and the ability to handle difficulties in real time is something I much appreciate." Frequent technical glitches and instability 56% negative reviews out of 193 Most users report bugs and issues cause crashes, slowdowns, and occasional data loss, disrupting daily support operations. Beatricia S. Sales Specialist, 501 - 1,000 employees. "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness." Efficient client interaction management 94% positive reviews out of 128 Most reviewers indicate client support enables quick responses, organized communication, and effective handling of client inquiries. Omer K. Customer Service Representative, 501 - 1,000 employees. "I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately." Cumbersome and inconsistent email handling 35% negative reviews out of 128 Some reviewers report email management suffers from confusing threads, slow processing, and limited notification or search options. Bryan C. Network Engineer, 2 - 10 employees. "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." Unified multi-channel communication hub 96% positive reviews out of 74 Most users report social media integration centralizes messages from various platforms, streamlining customer interactions and responses. Ojeleye T. Guest Service Agent, 201 - 500 employees. "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." Limited and outdated mobile experience 40% negative reviews out of 94 Some users say the mobile app lacks key features, feels clunky, and provides a less responsive experience than desktop. Noorul A. Assistant Manager, Operations, 501 - 1,000 employees. "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) LiveAgent supports all three of the features reviewers rate most highly: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep customer interactions organized, allowing teams to deliver timely support and improve the overall service experience. Chat/Messaging 4.7 (104) 77.88% of 104 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 4.5 (129) 68.99% of 129 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 4.5 (171) 51.46% of 171 reviewers that rated this feature as important or highly important You can manage customer queries and stay connected from anywhere using mobile devices. Some reviewers find mobile access convenient and time-saving, though several mention the app is outdated, lacks capabilities, and could benefit from UI improvements. Real-time Consumer-facing Chat 4.7 (204) 55.88% of 204 reviewers that rated this feature as important or highly important This aspect enables instant, real-time conversations with customers, improving engagement and quick problem resolution. Users say it’s easy to use, boosts sales, and is simple to integrate, though a few mention occasional delays and short ringing times. Transcripts/Chat History 4.7 (133) 48.12% of 133 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Support Ticket Management 4.7 (234) 56.84% of 234 reviewers that rated this feature as important or highly important LiveAgent offers centralized support ticket handling with automated routing, unique ticket IDs, and clear status tracking. Users think it’s easy to assign, collaborate, and resolve tickets, and they value integrations with Exchange and detailed reporting for improved support processes. LiveAgent 197 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Analytics: Tools for the systematic analysis of various types of data or statistics - API: Application programming interface that allows for integration with other systems/databases - Archiving & Retention: Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Attendant: A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Autoresponders: Create and automatically send premade copy in response to customer messages - Batch Communications: Send messages, notifications, or documents to an entire customer base at the same time - Blended Call Center: A call center that both makes and receives calls - Call Center Integration: Integration with third-party call center software - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Tracking Metrics: Measure campaign influence through collection of keyword tracking and revenue sources - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Management: Manage contact details and communication with clients - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - Corrective and Preventive Actions (CAPA): Investigate and take action at root cause or error in processes to prevent recurring issues - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customer Data Management: Searchable repository of information about clients - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Management: Store and organize information about customers and previous interactions - Customer Portal: A website or login for customers to access information - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customer Social Profiles: Track customers' activities across social networks and maintain details about their demographics, preferences & more - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Discussions/Forums: Online forums/groups where users can ask questions, share ideas, best practices, etc. - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Alerts: Receive and/or send email notifications for urgent updates, requests, or other information - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Monitoring: Ability to oversee and optimize the operations of a mail server - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - Employee Activity Monitoring: Monitor and track what your employees are doing - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - For iPad Devices: Operate/access software on iPad Devices - For Startups: Primarily serving startup companies - Forms Management: Store, manage and track all forms in a centralized location - Full Text Search: Search for specific words or phrases within a document or database - Gamification: Games or game-like elements to track progress and reward accomplishments - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Inbox Management: Organize, prioritize, and manage incoming communications - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Manual Dialer: Agents choose who to call and when - Messaging: Communicate using messages within the system - Mobile Access: You can manage customer queries and stay connected from anywhere using mobile devices. Some reviewers find mobile access convenient and time-saving, though several mention the app is outdated, lacks capabilities, and could benefit from UI improvements. - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multi-User Collaboration: Two-way actions and communication between multiple users in real time - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Natural Language Processing: Process and analyze human language in text or audio form - Negative Feedback Management: Identify, track, and respond to negative feedback - Offline Form: Form to collect visitor contact information when live chat isn't available - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - One-to-One Messaging: Send personal messages to clients or attendees - Outbound Call Center: A call center that primarily makes calls, typically sales focused - PBX: Telephone system that allows users to connect internally as well as place and receive external phone calls - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Personalization: Adjust communications based on previous interactions or personal preferences - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Procurement Management: Organize and manage all processes/procedures involved in purchasing goods and/or services - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Quality Assurance: Systematic evaluation of various aspects of a project or service to prevent defects or issues - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: This aspect enables instant, real-time conversations with customers, improving engagement and quick problem resolution. Users say it’s easy to use, boosts sales, and is simple to integrate, though a few mention occasional delays and short ringing times. - Real-time Conversations: Send and receive messages in real-time via an online communication channel - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: It gives you instant alerts for new or updated tickets, chats, and emails, helping you respond quickly. Reviewers indicate notifications are fast, customizable, and reliable, though some mention desktop integration with Windows could be improved. - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Recording: Record live video calls to play later - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Support: Provide support to your customers and employees remotely over a shared network - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention Tracking: Measures the retention rate and satisfaction of customers. - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Routing: Plan daily routes to optimize employee scheduling and provide directions - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Screen Sharing: Digitally share screen view with others - Search: Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Shared Inboxes: An email inbox that can be accessed and managed by multiple individuals - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Media Monitoring: Track activity on sites such as Facebook, Twitter, Instagram, etc. - Softphone: Use your computer as a phone device to make calls over the internet - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: LiveAgent offers centralized support ticket handling with automated routing, unique ticket IDs, and clear status tracking. Users think it’s easy to assign, collaborate, and resolve tickets, and they value integrations with Exchange and detailed reporting for improved support processes. - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Automation: Automatically handle routine, repetitive tasks and processes without the need for manual intervention - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Editing: Edit text as needed - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: With this capability, you can efficiently organize, prioritize, and track customer issues from submission to resolution. Reviewers appreciate how easy it is to assign, redirect, and follow up on tickets, making teamwork and handling large volumes straightforward. - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Two-Way Audio & Video: Presenter can see and hear participants and vice versa - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - Video Chat: Chat with your counterparts over the video in real time - Video Conferencing: Connect with meeting participants remotely over video - Video Support: Supports various video file formats - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks - WYSIWYG Editor: What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface --- Get Advice We can help you find the software with the features you need. Features 4.6 (1,724) 4.6 Based on 1,724 reviews ## Pricing Value for money 4.6 (1517) Free Trial [View pricing plan details](https://www.capterra.com/p/102188/LiveAgent/pricing/) Small $15.00 Per User,Per Month It includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules - Unlimited Email Addresses - Unlimited Ticket History - White Glove Setup Medium $29.00 Per User,Per Month It includes: - Audit Log - Chat Satisfaction Surveys - Feedback Management - Proactive Chat Invitations - Real Time Visitors Monitor - Social Networking - Time Tracking - Unlimited Chart Buttons Large $49.00 Per User,Per Month It includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR - Unlimited Call Recordings - Video Call Enterprise $69.00 Per User,Per Month It includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration Value for money 4.6 (1,517) 4.6 Based on 1,517 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1536) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,536) 4.7 Based on 1,536 reviews ## User reviews Overall rating 4.7 Based on 1,787 reviews Filter by rating 5(1268) 4(461) 3(51) 2(6) 1(1) Mentioned topic Sorted by most recent Keith O. Owner Computer Hardware ### "Ok to start" 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 2/10 July 10, 2026 It started as a promising endeavor but it ended in horror as the incorrect answers hurt business and had to end it quickly. Pros Ease of use is a big factor of trying this software. Notifications were a great help with the live chat. Cons Live chat did not always give correct answers as instructed. Customer Service was lack luster in helping. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Administrative tech Retail ### "Fast, efficient and easy to navigate " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 28, 2026 It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . Pros Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. Cons I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RC Ridhima C. Copywriter Marketing and Advertising ### "Master of consolidated communication channels " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 28, 2026 Pros Live agent stands out for its universal inbox which merger multiple communication channels into one continuous feed. Cons The user interface feels a bit outdated compared to its competitors and setting up advanced routing rules is a bit complicated. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AR Andhale rangnath V. Customer service associate Farming ### "LiveAgent Review: Pros, Cons, and Pricing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SA Success A. Office Manager Non-Profit Organization Management ### "Team collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AJ Arpita J. Account Manager Computer Software ### "All in one communication hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 23, 2026 Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Kamlesh M. marketing consultant Market Research ### "Perfect customer management software for medium businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2026 Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing LiveAgent Pricing and liveagent provides more tools in same subscription while intercom charges for everything Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Abhishek Kumar T. Chief operational officer Media Production ### "perfect tool for team customer management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 11, 2026 Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing LiveAgent Pricing was the main reason we chose liveagent over zendesk, we are a mid size startup and liveagent fit our budget Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AN Anonymous User Senior Voice Implementation Telecommunications ### "Flexible Omnichannel Support Across Email, Chat, and Voice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 11, 2026 LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing LiveAgent LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. VR Vishal R. Customer Support Executive Electrical/Electronic Manufacturing ### "Best customer support and interaction tool for businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 8, 2026 According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes Pros I have been one of the oldest user of liveagent because this is a tool that provides best customer support and livechat at same time. You just need to login through your email id and do the initial setup and then you are ready to go for bulk interactions. Cons Live agent is not compatible with mobile devices and this is something that I think that the developers should work on. Also they do not provide any application for this software. It is completely functional on only browsers and web versions. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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