# LiveAgent Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LiveAgent Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/102188/LiveAgent --- # LiveAgent Software Review 2026: Features, Integrations, Pros & Cons Last updated on May 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) LiveAgent ## What is LiveAgent? LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. Start with a 1-month free trial, no credit credit card needed. ## What is LiveAgent used for? [Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 1,785 user reviews Reviews sentiment Positive 97% Neutral 3% Negative 0% Pros & cons Comprehensive omnichannel support platform Intuitive and accessible interface Frequent technical glitches and instability Cumbersome email handling processes Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - Call Center / 2026 - Customer Service / 2026 - Help Desk / 2026 - Call Tracking / 2025 - Contact Center / 2025 - Conversational AI Platform / 2025 - Customer Engagement / 2025 - Customer Success / 2025 - Issue Tracking / 2025 - Knowledge Management / 2025 - Live Chat / 2025 - Portal / 2025 Our "Best of" badge program showcases products with the highest ratings... - Social CRM Tools / 2026 Our "Best of" badge program showcases products with the highest ratings... - Customer Support / 2026 Do you work for LiveAgent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.qualityunit.com/&name=LiveAgent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LiveAgent 4.7 (1,785) VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $15 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (1,765) Ease Of Use 4.3 (3,603) Value For Money 4.6 (1,516) Value For Money 4.2 (2,658) Customer Service 4.7 (1,535) Customer Service 4.3 (2,766) ## LiveAgent alternatives [4.5 (3,435)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,783)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [View all alternatives](https://www.capterra.com/p/102188/LiveAgent/alternatives/) ## FAQs about LiveAgent Overview ### What problems does LiveAgent solve? LiveAgent solves scattered customer conversations, missed inquiries, slow response times, and inefficient handoffs by centralizing email, chat, phone, social, and tickets in one workspace. Support teams, chat agents, ecommerce staff, and service managers use it to route requests, track histories, automate replies, and deflect repetitive questions through a knowledge base. Answer based on 1025 reviews Overview ### Which roles and teams benefit most from LiveAgent? LiveAgent is most used by customer support teams, small-business owners, and executive leaders who need centralized ticketing, live chat, and faster response times. IT managers, software engineers, and web teams use it to manage technical inquiries and integrations, while sales and marketing managers rely on it to capture leads and maintain customer communication. Answer based on 1688 reviews Overview ### What company size and industries is LiveAgent built for? LiveAgent is built for businesses of any size, with strongest adoption among small businesses at 78%, followed by enterprises at 13% and midsize companies at 10%. It serves a wide range of industries, led by Information Technology and Services at 12%, with Marketing and Advertising and Computer Software each at 7%. Answer based on 1781 reviews Features and Usability ### What are the key features of LiveAgent? LiveAgent includes core help desk features like ticket management, live chat, email management, and a shared multi-channel inbox for web, social, and calls. Differentiating features include automation rules, SLA management, knowledge base management, real-time reporting, and customization for forms, templates, widgets, tags, and routing. Answer based on 672 reviews Pricing ### How much does it cost and what fees or limitations are included? LiveAgent starts at $15 per user/month on the Small plan, then $29 Medium, $49 Large, and $69 Enterprise when billed annually, with a free trial available. Reviewers often call it affordable and cost-effective, though some small teams found pricing high, noted paid extras like branding removal or social channels, and said larger teams can see costs add up. Answer based on 323 reviews Integrations ### Which third-party tools and platforms does LiveAgent integrate with? LiveAgent integrates with Twitter/X, WordPress, Shopify, Slack, and Twilio, with reviewer mentions also confirming Google Workspace and Microsoft Teams. It supports over 100 integrations overall, spanning social channels, ecommerce, team communication, and email systems, with catalog listings that also include BigCommerce and Asana. Answer based on 170 reviews Getting Started and Support ### How easy is it to onboard and train a team on LiveAgent? LiveAgent is generally quick for frontline agents to learn, thanks to a straightforward interface and short learning curve for everyday ticketing. Admins and less technical users may need more time for setup and advanced features. Training is available through in-person sessions, live online training, webinars, videos, and documentation. Answer based on 139 reviews Getting Started and Support ### What customer support options does LiveAgent offer, and how do users rate the experience? LiveAgent offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representatives, and chat. Users often describe support as active, helpful, and timely, with the interface seen as easy to use. Some mention setup and configuration can take effort, and a few portal or chat functions feel limited. Answer based on 772 reviews ## Who uses LiveAgent? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 222 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 222 reviews Administrative 23% Administrative 23% Customer Services & Support 16% IT & Software Development 10% Sales & Business Development 10% Others 40% Top industries Based on 222 reviews Information Technology and Services 35% Computer & Network Security 17% Accounting 17% Retail 17% Other 14% ## Pros and Cons Comprehensive omnichannel support platform 94% positive reviews out of 564 Most reviewers indicate customer support centralizes queries, improves response times, and boosts satisfaction across channels. Silvester N Civil Engineer - Inspector of Works, 51 - 200 employees. "Now, we are able to respond to customer requests much quicker and easily and have given our customers easily accessible customer support services at all times." Frequent technical glitches and instability 57% negative reviews out of 189 Most users report bugs and issues cause crashes, slowdowns, and unreliable performance, disrupting support workflows. Beatricia S Sales Specialist, 501 - 1,000 employees. "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our effectiveness." Intuitive and accessible interface 94% positive reviews out of 252 Most reviewers find ease of use enables quick onboarding, efficient navigation, and straightforward daily operations. Cumbersome email handling processes 35% negative reviews out of 127 Some reviewers report email management suffers from confusing threads, slow processing, and inconsistent spam filtering. Bryan C Network Engineer, 2 - 10 employees. "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." Unified multi-channel communication hub 96% positive reviews out of 72 Most reviewers describe social media integration as streamlining customer interactions across email, chat, and networks. Ojeleye T Guest Service Agent, 201 - 500 employees. "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository." Limited and outdated mobile experience 39% negative reviews out of 90 Some reviewers describe the mobile app as lacking features, slow, and less responsive than the desktop version. Noorul A Assistant Manager, Operations, 501 - 1,000 employees. "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Support Ticket Management 4.7 (234) 56.84% of 234 reviewers that rated this feature as important or highly important LiveAgent offers centralized support ticket tracking, automated routing, and detailed status updates. Some reviewers find it easy to assign, follow up, and collaborate on tickets, while others highlight unique ticket IDs and Exchange integration for better tracking and process improvement. Real-time Consumer-facing Chat 4.7 (203) 55.67% of 203 reviewers that rated this feature as important or highly important This aspect enables instant customer interaction and quick problem resolution. Users think it’s easy to use, boosts engagement, and supports multiple chats. Some reviewers mention occasional delays and short ringing, but most value the convenience and positive impact on customer satisfaction. Ticket Management 4.7 (196) 61.73% of 196 reviewers that rated this feature as important or highly important With this capability, you can organize, prioritize, and track customer issues efficiently from submission to resolution. Reviewers appreciate the clear interface, easy ticket assignment, and teamwork support, noting it streamlines workflows and improves response times for large ticket volumes. Real-Time Notifications 4.6 (178) 71.35% of 178 reviewers that rated this feature as important or highly important It gives you instant alerts for new tickets, chats, and emails, helping you respond quickly. Reviewers indicate notifications are reliable, customizable, and efficient, though some mention desktop integration could improve. Most users value the promptness for customer service and team coordination. Mobile Access 4.5 (171) 51.46% of 171 reviewers that rated this feature as important or highly important You can manage customer queries and stay connected anywhere using mobile access. Some users say it’s convenient for remote work and urgent responses, but several reviewers report the app is outdated, buggy, and lacks some capabilities compared to competitors like Zendesk Chat. Reporting/Analytics 4.5 (153) 54.90% of 153 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data LiveAgent 197 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Application programming interface that allows for integration with other systems/databases Moving and separately storing data that is not actively used or continuous storage of data for compliance purposes Assign issues and tasks based on availability or required skills A record of all activities within the system, including user access, changes made, etc. A voice menu system or virtual receptionist that transfers callers to an extension without going through a telephone operator. Automatic reply functionality for incoming messages Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Create and automatically send premade copy in response to customer messages Send messages, notifications, or documents to an entire customer base at the same time A call center that both makes and receives calls Integration with third-party call center software Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Measure campaign influence through collection of keyword tracking and revenue sources Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Shortcuts for inputting frequently used messages Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Create and manage digital catalog of products/services with their details, specifications, and price Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage contact details and communication with clients Private online space that lets businesses securely share documents and provide information access to clients Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Manage and track all internal and external communication conducted via calls, email, text, or chat Computer-telephony integration is the use of computers to manage telephone calls Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Investigate and take action at root cause or error in processes to prevent recurring issues Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Track customer complaints from initiation through resolution Searchable repository of information about clients A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Access previous interactions or concerns to maintain customer relationships Store and organize information about customers and previous interactions A website or login for customers to access information Process of dividing customers into groups based on common characteristics Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Tools that provide relevant information at specific times to support judgments and courses of action Online forums/groups where users can ask questions, share ideas, best practices, etc. Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Manage, store and organize emails within the system or via third-party apps Ability to oversee and optimize the operations of a mail server Pre-made examples and templates for emails Track delivered, received, and opened emails Monitor and track what your employees are doing Tracks metrics that provide insight into how a user interacts with any interface or product Predefined actions automatically performed on the occurance of specific events Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Create, save, and store files Public or private sharing of digital files such as documents, audio/video, images, and more Move files across different systems or networks For Cloud-based phone system that sends and receives calls via the internet. Operate/access software on iPad Devices Primarily serving startup companies Store, manage and track all forms in a centralized location Search for specific words or phrases within a document or database Games or game-like elements to track progress and reward accomplishments Geographic location of visitors determines behavior of the software Managing service requests, incidents, IT issues & support with a ticketing system A call center that primarily receives calls, typically customer service focused Organize, prioritize, and manage incoming communications Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Ability to chat online in real time Templated responses for responding quickly to recurring support requests Agents choose who to call and when Communicate using messages within the system You can manage customer queries and stay connected anywhere using mobile access. Some users say it’s convenient for remote work and urgent responses, but several reviewers report the app is outdated, buggy, and lacks some capabilities compared to competitors like Zendesk Chat. Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Two-way actions and communication between multiple users in real time Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Process and analyze human language in text or audio form Identify, track, and respond to negative feedback Form to collect visitor contact information when live chat isn't available Record the audio of phone conversations for quality assurance purposes Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service Send personal messages to clients or attendees A call center that primarily makes calls, typically sales focused Telephone system that allows users to connect internally as well as place and receive external phone calls Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Adjust communications based on previous interactions or personal preferences Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Organize and manage all processes/procedures involved in purchasing goods and/or services Reporting on how each user, task or process has advanced since its initiation Systematic evaluation of various aspects of a project or service to prevent defects or issues Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Engage in direct, instant messaging with customers, users, etc. This aspect enables instant customer interaction and quick problem resolution. Users think it’s easy to use, boosts engagement, and supports multiple chats. Some reviewers mention occasional delays and short ringing, but most value the convenience and positive impact on customer satisfaction. Send and receive messages in real-time via an online communication channel Receive data and information in real time Active monitoring of systems, applications, or networks It gives you instant alerts for new tickets, chats, and emails, helping you respond quickly. Reviewers indicate notifications are reliable, customizable, and efficient, though some mention desktop integration could improve. Most users value the promptness for customer service and team coordination. Active reporting of data and metrics Receive system updates as soon as any changes are made Record live video calls to play later Timed notification for any upcoming task, deadline, appointment, or activity Access work applications remotely, for when working away from the office and/or traveling Provide support to your customers and employees remotely over a shared network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan daily routes to optimize employee scheduling and provide directions Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Digitally share screen view with others Search and/or filter for items using names, keywords, descriptions, tags, metadata, etc. Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Online portal through which end users can access the system, manage tasks, or obtain information Set and monitor service level agreements to ensure timely response and resolution An email inbox that can be accessed and managed by multiple individuals Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Use your computer as a phone device to make calls over the internet Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access LiveAgent offers centralized support ticket tracking, automated routing, and detailed status updates. Some reviewers find it easy to assign, follow up, and collaborate on tickets, while others highlight unique ticket IDs and Exchange integration for better tracking and process improvement. Track the status of support tickets/escalations as they move through the service queue Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Automatically handle routine, repetitive tasks and processes without the need for manual intervention Create, manage and track all task activities and progression Track the status and progress of tasks Create, save, and re-purpose templates for emails, forms, etc. Sample files or documents that could be customized as needed or used as is Edit text as needed Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes With this capability, you can organize, prioritize, and track customer issues efficiently from submission to resolution. Reviewers appreciate the clear interface, easy ticket assignment, and teamwork support, noting it streamlines workflows and improves response times for large ticket volumes. View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Presenter can see and hear participants and vice versa Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Track and interpret metrics on the usage of company resources Chat with your counterparts over the video in real time Connect with meeting participants remotely over video Supports various video file formats Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks What You See Is What You Get is a no-code tool that allows users to create and edit content using a visual interface Get Advice We can help you find the software with the features you need. Features 4.6 (1,722) 4.6 Based on 1,722 reviews ## Pricing Value for money 4.6 (1516) Free Trial [View pricing plan details](https://www.capterra.com/p/102188/LiveAgent/pricing/) Small $15.00 Per User,Per Month It includes: - Advanced Reporting - API and Integrations - Customer Portal and Forum - Customer Service - Rules and Time Rules - Unlimited Email Addresses - Unlimited Ticket History - White Glove Setup Medium $29.00 Per User,Per Month It includes: - Audit Log - Chat Satisfaction Surveys - Feedback Management - Proactive Chat Invitations - Real Time Visitors Monitor - Social Networking - Time Tracking - Unlimited Chart Buttons Large $49.00 Per User,Per Month It includes: - All Started Services From Previous Packages Are Free in This Package - Call Center Support - Call Routing and Transfers - Hardware IP Phone - IVR - Unlimited Call Recordings - Video Call Enterprise $69.00 Per User,Per Month It includes: - All features from the Large plan - Dedicated key account manager - Priority support - Assisted Whatsapp integration - Custom billing setup - Scheduled release management - Service review call and reports - Up to 40 custom roles - Multileveled knowledge base - Assisted channels integration Value for money 4.6 (1,516) 4.6 Based on 1,516 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (1535) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (1,535) 4.7 Based on 1,535 reviews ## User reviews Overall rating 4.7 Based on 1,785 reviews Filter by rating 5(1266) 4(462) 3(50) 2(6) 1(1) Mentioned topic Sorted by most recent AR Andhale rangnath V. Customer service associate Farming ### "LiveAgent Review: Pros, Cons, and Pricing" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 27, 2026 LiveAgent is an all-in-one, multi-channel help desk software designed to centralize customer service interactions into a single, universal inbox. It seamlessly converts inquiries from email, live chat, phone calls, and social media platforms into trackable support tickets. The software is highly regarded for its lightweight, lightning-fast live chat widget, native built-in VoIP call center. cost-effective solution for small-to-midsize businesses seeking an alternative to expensive enterprise platforms like Zendesk. Pros Excellent Value for Money: It offers a rich suite of features—including ticketing, live chat, and a built-in call center—at a significantly lower price point than its main competitors. True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls. Cons Outdated user interface Weak mobile experience Limited advances analytics Costs Scale Quickly with Large Teams Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SA Success A. Office Manager Non-Profit Organization Management ### "Team collaboration " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 26, 2026 LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. Pros LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. Cons LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent is very easy to use compared to other similar tools, offering a more straightforward and user-friendly experience. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DT Divya T. Customer care executive Outsourcing/Offshoring ### "Excellent in first contact resolution " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 26, 2026 Pros Customer care software serves as a powerful engine for organizing, tracking, and resolving user inquiries by unifying communication history from phone, email, live chat, and social media into a single profile. Cons High employee turnover rates frequently disrupt continuity, forcing companies into an expensive, continuous cycle of onboarding that can lead to inconsistent support quality. Frontline agents face intense emotional labor, routinely managing highly distressed or aggressive individuals, Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AJ Arpita J. Account Manager Computer Software ### "All in one communication hub" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 23, 2026 Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kamlesh M. marketing consultant Market Research ### "Perfect customer management software for medium businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 19, 2026 Overall liveagent has been a great business partner in customer support sector for us, haven't had any major problems with them, their pricing is pretty affordable. Pros Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent. Cons Haven't found anything about liveAgent which we have had problems, its been great experience with liveagetnt Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) The pricing is the main reason of the switch from z Alternatives considered [Intercom](https://www.capterra.com/p/134347/Intercom/) Reasons for choosing LiveAgent Pricing and liveagent provides more tools in same subscription while intercom charges for everything Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Abhishek Kumar T. Chief operational officer Media Production ### "perfect tool for team customer management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 May 11, 2026 Liveagent had been our main tool from last 6 months, it provides value for money, enough features and its easy to use even for the new team members. Pros Their features, liveagent help us manage every customer interaction. the best thing is that we can use it on multiple devices so we do not miss any client enquiry. Cons the only problem i face with liveagent is their customer support, its little bit slow specially on weekends. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing LiveAgent Pricing was the main reason we chose liveagent over zendesk, we are a mid size startup and liveagent fit our budget Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Senior Voice Implementation Telecommunications ### "Flexible Omnichannel Support Across Email, Chat, and Voice" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 11, 2026 LiveAgent excels by merging all media channels into one platform, streamlining your entire workflow. Pros Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking. Cons We’re still configuring the system to automatically detect related tickets, unlocking deeper insights soon. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing LiveAgent LiveAgent provides a far better system compared to basic email, offering professional tracking and a built-in call center for a fraction of the price of competitors. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VR Vishal R. Customer Support Executive Electrical/Electronic Manufacturing ### "Best customer support and interaction tool for businesses" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 8, 2026 According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes Pros I have been one of the oldest user of liveagent because this is a tool that provides best customer support and livechat at same time. You just need to login through your email id and do the initial setup and then you are ready to go for bulk interactions. Cons Live agent is not compatible with mobile devices and this is something that I think that the developers should work on. Also they do not provide any application for this software. It is completely functional on only browsers and web versions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Scott S. VP Photography ### "Great (new to us) product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 3, 2026 The customer service is amazing and they have been there to help with any questions we may have. The UI is fairly simple, so we didn't have many questions to start, but they were there to onboard us and get us up and running quickly. Pros LiveAgent has been great from the first time we reached out through onboarding. The simple interface makes for easy navigation and the integration with 2talk keeps emails and phone calls in the same place. Our team loves it! We have become more efficient since we started and are looking to add on additional features to improve our customer service even more. Their customer support is great. Whenever we have had a question they are quick to answer. Being able to assign and sort the tickets is simple and the value of the product you get is amazing. They could charge more, but we're so happy they don't. Cons I am not sure there was anything we didn't like, but we will keep you posted if we find anything worth reporting. ;) Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Customer service at our previous vendor was atrocious. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reasons for choosing LiveAgent The price was right. The features we needed were included and the interface was simpler. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Jacopo R. CEO Information Technology and Services ### "An essential tool that has transformed our customer support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 3, 2026 We have been using LiveAgent for many years as an IT consulting and services company, and we could no longer imagine working without it. For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner. What set LiveAgent apart from the competition is its constant evolution: the software is updated regularly with new features, without ever compromising on stability. Moreover, the ability to choose which modules to enable allows us to tailor it precisely to our business — without unnecessary functions that would weighing down the experience. We have also recommended it to several of our clients, who have adopted it with the same satisfaction. For anyone in need of a reliable, flexible, and always-up-to-date help desk solution, LiveAgent is the right choice. Pros The interface is intuitive and well-organised. No lengthy training required — everyone in the company uses it from day one without difficulty. Support has always been prompt and competent. Whenever we've needed assistance, issues have been resolved quickly without unnecessary delays. Cons The only area where we notice the trade-off of being an independent platform is in Google Workspace integration — it is functional but not as deeply embedded as we would ideally like. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Reasons for choosing LiveAgent Better price and more freedom from a specific platform (Zoho in the case) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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