# Page 14 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 14 - Is LiveAgent the right Help Desk solution for you? Explore 1780 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1780) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated May 15th, 2026 # Page 14 - Reviews of LiveAgent ## Showing most helpful reviews Showing 326-350 of 1780 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MA Michelle A. Intake Manager Legal Services Used the software for: I used a free trial ### "Great system for chatting directly with customers!" August 10, 2023 5.0 I think it's great. I would love to see if we can take it to the next level with integrations to our system, but overall a great product. Pros What I have really enjoyed is the ease in which the setup was. Branding and customization was also very simple to use and update. The only company out there we found that could help us chat with our clients directly and not use chatbots only. Cons I would still like to know more about the salesforce integration and how you can work with customers who have a customized setup in Salesforce, specifically those using the Litify Platform on Salesforce. Reason for choosing LiveAgent No other companies we talked to gave us the option to chat live with our customers instantly. They all required that we report back on our leads, whether they turned into customers or not, and we were not interested in that, and they also did not allow an option to chat directly, only to have an AI or their agent pre-screen the chat. Review Source Response from QualityUnit August 18, 2023 Hi Michelle, Reading your review was a treat! Your emphasis on the easy setup and branding process of LiveAgent really caught our attention. We're proud to make customization simple and enjoyable for our users. You mentioned your curiosity about our Salesforce integration. We're always eager to help our users better understand and utilize these integrations. We recommend accessing our knowledge base or reaching out to our support team for any specific queries related to your Litify Platform on Salesforce. Your appreciation for our live chat feature is rightfully reflected in your decision to choose us. Live interaction can make a world of difference to customers, we're glad you value that as well. Let's together keep exploring the benefits of LiveAgent and maximizing your experience with our product. Your valuable insight helps us stand proudly on the path to continuous improvement. - LiveAgent Team Radhika V. Technical Lead Information Technology and Services Used the software for: 1-2 years ### "Work flawless and efficiently " January 27, 2023 5.0 Pros In terms of User Interface tool is very decent, responsive, fast and secure. Easy for us to integrate with applications. Easy to create and maintain tickets. Easy to perform every tasks related to customer support like reply using emails, issue tracking and much more. It delivers top notch experience to the customers who want to resolve queries without wasting in a queue. Easy for us to handling customer queries or issues as well. I’m loving it. Recommend tool from my side. Cons Nothing as such negative points for me. It works well and gives responses to the customer issues very quickly and efficiently. Review Source Response from QualityUnit February 6, 2023 Thank you for taking the time to leave a review, Radhika! :) We are always happy to see that LiveAgent is working well for our customers and makes their work easy. - LiveAgent Team AB Amanda B. Assistant Services Manager Education Management Used the software for: 1-2 years ### "Super easy to use and train other staff on" July 26, 2022 5.0 Pros I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate. Cons There was nothing i could think of that I dislike. Maybe things that aren't preferred are the locations of some buttons? When closing a ticket, sometimes it's tricky to find where to do so or to end a chat on our end. Alternatives considered [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) Review Source Response from QualityUnit August 1, 2022 Hi Amanda! :) Thank you for your awesome feedback! It's great to see that your staff has learned how to use LiveAgent right away. Should you or your staff need any help, we are here for you 24/7 via chats or email. - LiveAgent Team CM Chandan M. Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "Amazing customer service help desk and knowledge-base combo" December 6, 2022 5.0 It is very very helpful overall so far. I and my team uses LiveAgent o a daily basis. Pros The main reason to select LiveEvent was the knowledge base system it has is like the deal breaker. This is the feature that competitors charge high or they don't even have it. Kudos to LiveAgent for that. Cons the limitation of customization in header and background of the home screen. If we could upload header background image that could be great. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing LiveAgent The ease of usability, free version and knowledge base with custom domain name. Review Source Response from QualityUnit December 15, 2022 Hi Chandan! Thank you for your review! We are glad to hear that the knowledge base system was a deciding factor in choosing LiveAgent. We are working hard to improve it further every day. Thank you for your kind words and for choosing LiveAgent! :) - LiveAgent Team Jessica B. ACCOUNT MANAGER Consumer Goods Used the software for: 2+ years ### "Good tool for customer service department" August 28, 2023 4.0 Super useful program when trying to provide a good consumer experience. Pros I like that we can see where the person is chatting from, and what page of the website they are looking at. Cons Sometimes it does get slow, but it is infrequent. Review Source Response from QualityUnit August 30, 2023 Hi Jessica, Thank you for your awesome review and a 10/10 recommendation! - LiveAgent Team David T. Regional Sales Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "The ultimate answer to today’s support challenges" August 18, 2023 5.0 With LiveAgent, we reply to customers faster. It makes sure questions go to the right person quickly, so problems get fixed sooner and customers are pleased. Pros LiveAgent has elevated our customer support endeavors. The platform’s multi-channel support, encompassing emails, chats, and social media, ensures no customer query goes unanswered. The robust ticketing system efficiently categorizes and prioritizes queries, enabling faster and more effective responses. Cons LiveAgent's mobile app experience is an area that could use enhancement. Periodic lag and limited features compared to the desktop version sometimes hamper on-the-go support. Review Source Response from QualityUnit August 22, 2023 Hi David, Thank you very much for your feedback. We are glad to hear that LiveAgent has been a good fit for you and that you have been satisfied with the benefits it brings to your customer support. Our team works hard everyday to further improve the system, including reworking the mobile apps, so stay tuned for great updates coming your way! -LiveAgent team aka R. Founder Information Technology and Services Used the software for: 6-12 months ### "Customer support is no more a headache " June 21, 2020 5.0 This a thing one must really go for. Live Agent can prove to be helpful for almost all business small to big. Pros I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners. Customer care departments can handle a lot of work single-handedly using LiveAgent. Cons There a ton of good things to mention but among all the goodies there is one thing that might need improvement. This little improvement mist is done in the customization ability of the knowledge base and the chat widget. There are certain things that need CSS knowledge to amend. Switched from [LiveChat](https://www.capterra.com/p/62194/LiveChat/) LiveChat is a bit costlier than LiveAgent for almost nearly the same features. Also, there are some more things available in LiveAgent specifically needed for our company. Review Source Response from QualityUnit July 7, 2020 Thank you very much for your excellent review! We are thrilled to have you with us and even more thrilled to hear that you are happy with LiveAgent! I am also glad to hear that handling your customer support does not give you a headache anymore, that's exactly why LiveAgent was created! Regarding the customization of the Knowlege base and the chat widget, there are various templates and customization settings but if that's not enough and somebody would want to have it designed in a way that would match their website completely, there is still a possibility of using the custom CSS. You know where to find us should you need anything! :) AL Alfazar L. Call center Business Supplies and Equipment Used the software for: 1-2 years ### "My nice and good experice " October 27, 2023 5.0 I don't have a problem to this but what i can say that this is nice and useful i will recommend this Pros Very nice and good highly recommended you can easy all features there and you can say that this is nice and easy to navigate Cons There is no missing this is a nice and perfect highly recommended i will recommend this because this helps me easier Review Source Response from QualityUnit November 7, 2023 Thanks for your recommendation and sharing your thoughts, Alfazar. It's great to hear that navigating through LiveAgent's features has been a breeze for you. Simplicity and user-friendliness are at the core of our design, and it's reassuring to know it's making your day-to-day tasks more manageable. - LiveAgent Team Oluwa Locheyi H. Agent Commercial Retail Used the software for: 1-2 years ### "Un super Outil pour l'assistance " October 5, 2023 4.0 Pros Live Agent me permet de gérer le domaine de la communication au sein de mon entreprise. Il me permet de suivre les boîtes de messagerie, centres d'appels, les emails et m'aide aussi à répondre au client par le support clients. Ça donne de la crédibilité et de la confiance à votre clientèle. Cons LiveAgent est un logiciel complexe et nécessite un temps pour mieux s'imprégner des fonctionnalités qu'il propose Review Source Response from QualityUnit October 10, 2023 Hey Oluwa, we're thrilled to hear how LiveAgent is helping you manage your communication! It's true, our tool wears many hats – from tracking mailboxes to beefing up customer support. We're glad it's winning your customers' trust too. Now, about the complexity, hmm... We can't deny that LiveAgent has quite a lot of features. But as they say, with great power comes... well, often a manual! We'd be more than happy to guide you through any obstacles you might bump into. After all, we're in the assistance game ourselves :) Thanks for taking a moment to share your thoughts. - LiveAgent Team Andreina C. Project Manager Used the software for: 1-2 years ### "An excellent platform to offer customer service" July 18, 2018 5.0 Satisfied customers and time saving. Pros At work I was assigned a very important job, I had to decide what software the company should acquire to offer the customer service to hundreds of people. I took the task of researching a wide variety of programs online and I really found in Live Agent the solution to our needs. This program contains all the tools you will need so that your clients receive support in a timely manner. It has a live chat, tickets, integration with social networks and more. The best thing is that it doesn't matter if the client sends an email, opens a ticket or leaves a comment on a social network, because that message will reach a single platform where agents can receive it and give an immediate response. These messages will be stored together with a conversation history, allowing any agent to be well informed of the case and able to respond and solve the customer's problem. Live Agent has many other features that make it easier for agents to work, for example, you can create predefined replies to save time or write frequently asked questions and send links to clients so they can access this information immediately. On the other hand you can customize the portal support with your brand. You can also obtain a report of the agents' work hours. It really is a complete program and its price seems accessible to me. It is worth what it costs because finally if you manage to offer good customer service, this will definitely favor your sales. Cons There are very few negative things that I have to say about Live Agent because it works almost perfectly, rather than negative aspects they could make some improvements that allow each company to customize the different options that the program offers us. Review Source Klavs O. Managing director Printing Used the software for: I used a free trial ### "Great customer service tool" January 4, 2023 4.0 I\`d say we have solved one of the greatest Customer support issues with this solution Pros The most useful is the email management feature.With 5 agents everyone can be assigned different emails without losing trace and transparency, keeping agents accountable at all times. Cons I was not too fond of the monthly price per extra channel of incoming tickets. At 39$ per channel, it would quickly become expensive, so we will stay without integrating Facebook, Twitter, and Instagram, while we receive some more daily traffic Review Source Response from QualityUnit January 10, 2023 Hello Klavs, thank you very much for your review! We're happy to have you with us and to hear that you find LiveAgent as a useful tool for managing your email communications. As for social media integration, it is included in our All-Inclusive plan by default. Many customers have expressed interest in using only email and social media, so we've added the option for users to purchase social media integrations separately, even with our Ticket plan. However, we suggest purchasing them separately only if you have a large number of agent seats, as it would be more cost-effective to go with our All-Inclusive plan, which includes all social media channels by default. If you have any questions, please don't hesitate to contact our support team through our website's chat feature. We're happy to help. - LiveAgent Team RS Ram S. Technical Sales Executive Information Technology and Services Used the software for: 2+ years ### "Best Customer Support Tool" July 2, 2023 5.0 It has been over all great and excellent experience using LiveAgent. It provide best solutions and a type of one stop platform where you can find many features to use and utilize in your business needs. Pros We have been using this tool for customer support, remote access, live chat and CRM related, and it is also being used for Real time communications with our clients and customers has significantly altered our interactions with users. Cons Just awesome product and really loved using this Review Source DP Daniel P. Group Compliance Manager Human Resources Used the software for: 2+ years ### "Review of Live Agent" April 30, 2024 5.0 My overall experience with LiveAgent has been positive. It offers robust support features that efficiently handle customer interactions across multiple platforms. Its intuitive interface and extensive functionality make it a reliable tool for enhancing customer service operations. Pros One of the standout features of LiveAgent is its all-in-one client support solution, which seamlessly integrates multiple channels such as email, live chat, and social media. This centralized approach simplifies management, improves response times, and enhances the overall customer service experience. Cons The integration of LiveAgent with Jira falls short in its ability to cater to all required fields, limiting the customization and flexibility needed for specific tracking and reporting purposes. This can hinder workflow efficiency and the precision of data synchronization between systems. Review Source Response from QualityUnit May 17, 2024 Hi Daniel, Thanks for the detailed review. We’re happy to hear you find LiveAgent’s all-in-one support solution helpful for managing multiple channels. We understand your concerns with the Jira integration. We'll look into possible improvements. In the meantime, feel free to reach out to our support team for any immediate assistance. - The LiveAgent Team Anicet L. Gestion des clients Broadcast Media Used the software for: 6-12 months ### "Un bon logiciel d'assistance" November 11, 2023 4.0 Pros LiveAgent est une plateforme qui nous aide beaucoup en entreprise actuellement. Grâce à ce logiciel, nous avons pu gérer plusieurs cas d'assistance en ligne. Doté de fonctionnalités complètes, il s'intègre facilement et rapidement à d'autres outils. Son interface très intuitive me permet de résoudre des préoccupations de nos clients. Cons Il reste à inclure certaines fonctionnalités, revoir les tarifs à la baisse pour permettre aux petites et nouvelles entreprises de faire un pas de plus à l'avant. Review Source Response from QualityUnit November 30, 2023 Thank you, Anicet, for taking the time to review LiveAgent. We're thrilled to hear that our platform has been beneficial for managing your online support cases and that you find it intuitive to use. We would like to also inform you that we've introduced yearly payment options, which are significantly more cost-effective. This change is aimed at accommodating the financial needs of small and new businesses like yours. - LiveAgent Team Alandra L. Assistante Computer & Network Security Used the software for: 2+ years ### "Le bon logiciel pour t’assister" November 13, 2023 4.0 Pros C’est un logiciel facile à utiliser qui donne accès à de multiples fonctionnalités et gratuites. Elle est accessible à n’importe quel type d’entreprise. Elle nous permet aussi de mettre en ligne des produits pour pouvoir développer la vente de ceux-ci. Cons J’ai remarqué que les données ne sont pas sauvegardées, donc en cas de perte de ces données, il serait impossible de les récupérer. Review Source Response from QualityUnit December 22, 2023 Thank you for the positive feedback, Alandra! We're thrilled to hear that LiveAgent is a good fit for your business and that you're making the most of our features. Regarding your concern about data backup, we do prioritize data security and have regular backup processes in place. If you encounter any issues with data retrieval, please reach out to our support team for assistance. - LiveAgent Team NJ Newton J. Senior Software Engineer Newspapers Used the software for: 1-2 years ### "My review for LiveAgent. " May 25, 2023 5.0 LiveAgent presents a real-time live chat option which improves interaction and engagement with customers. It was easy to implement, set up and get running. Pros LiveAgent is a very nice and secure platform that helps us to do everything from one interface. It provides a customer service portal where customers can create and quickly receive responses to tickets. It is cost effective which makes it more affordable to many companies. Cons Until today, i don't have any complains. LiveAgent is fun and easy to use. Review Source Response from QualityUnit May 25, 2023 Hi Newton, we're happy that LiveAgent's interface has enhanced your customer service experience. The ability to manage tasks from a single view definitely saves a lot time and boosts productivity, which is why we designed it that way! As a bonus, we noticed you appreciate our cost-effective solution. That's why we want to share our excitement about our recently introduced annual plans, catering to businesses of every size. We want everyone to benefit from LiveAgent's efficiency and affordability! Thank you for sharing your thoughts, and we promise to continue making your LiveAgent experience enjoyable and effective. - LiveAgent Team VR Verified Reviewer Manager Solutions Analytics / Lead Database Developer Used the software for: 2+ years ### "We used LiveAgent for live chat with our customers for our e-commerce website." July 13, 2018 4.0 LiveAgent is a holistic solution that allowed us to not only manage our website live chat and customer support requests, but also functioned as a CRM system for managing all of our customer contacts. It was very easy to setup a basic implementation, and we saw immediate benefit via decreased customer wait times and quicker resolution of customer issues. Pros LiveAgent is not only live chat software, but is also a CRM which can help to manage your customers and contacts. It supports a variety of integrations like email, phone, websites and social media. The setup is highly configurable, allowing users to tailor the software to the specific needs of their business. The user interface is very clean and easy-to-use, yet it also allows for customization. LiveAgent has a spectacular support team, and they were easy to get a hold of, and they always quickly resolved any issues that we were experiencing. Cons The cost can be prohibitive to smaller companies that don't have extra budget allocated for live chat. It is difficult to manage the routing of chat requests and support tickets with a larger team, because the options are limited to assigning to departments, so if you want all requests to go to a person/group, they would need to be added to all departments. Review Source JR June R. Live Chat Operative Building Materials Used the software for: 2+ years ### "Live Agent helps us help them" February 1, 2022 5.0 I have been using Live Agent for a number of years and am very happy with my experience. It is reliable and efficient and helps me track issues and offer great customer service Pros Live Agent is easy to use and manage - I can see at a glance which chats are open or resolved. The reporting features are excellent too. Cons The only minor issue isnt with the software but with how Chrome interacted with it - it would sometimes time out while I was doing internet searches but a quick call to the support desk resolved the issue, even though it was not an issue directly with Live Agent. Review Source Response from QualityUnit February 4, 2022 Hi June! :) Thank you for your 5-star review! We are happy to see that LiveAgent is helping you as it should. - LiveAgent Team AB Ahmad B. Opreations Apparel & Fashion Used the software for: Less than 6 months ### "Compatible for small startups " August 29, 2023 4.0 We are struggling in the market an learning thing, Live Agent guided us an provides a trial for 30 days that helps us to regulate our business in a smother way. In the trial period we were able to integrate three email accounts also we were able to create 2 external Agents and 1 internal Agent, We have also created 2 different departments. We can also setup our email parameters, we can also forward to each email to any of the specific department as well as we can also set the custom replies, templates for agents. Overall, Live Agent is the best option we found for beginners. Pros We are struggling in the market an learning thing, Live Agent guided us an provides a trial for 30 days that helps us to regulate our business in a smother way. Cons Sometimes we have found technical glitches in fetching email from our external email server Alternatives considered [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from QualityUnit September 4, 2023 Hey Ahmad, your experience with our 30-day trial period seems to be a standout! It's great to read how our trial period helped in smoothing your business operations during an important growth phase. It's lovely to see how LiveAgent could provide value for your startup and aid you in setting up essential features like email integration and department creation. Also, we're thrilled you found us to be a good fit for beginners. Thanks so much for the feedback and for taking the time to share it. - LiveAgent Team Granna M. Project Architect Architecture & Planning Used the software for: 1-2 years ### "Live Chatting and Quite Helpful History Management Product." July 2, 2023 5.0 Quite excellent and accurate teams communication tool with accurate massaging and to customize the options was easy and no IT technical help was needed. Pros Myself I really admire the ability to engage and manage multiple project contacts for employees and for our clients and the coordination is perfect and even the feedback gathering speed is reliable on project time management. Cons Very easy and straightforward communication tool and the functions are responsive and no problem to underline at all. Review Source Response from QualityUnit July 4, 2023 Hi Granna, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team CM Clement M. Digital Marketing Specialist Consumer Services Used the software for: 1-2 years ### "Real-time complaint management and customer engagement " August 25, 2023 4.0 LiveAgent offers a good platform for customer engagement and complaint management and thanks to the real-time chat making problem resolution fast Pros I am highly impressed by the user-friendly and intuitive interface of LiveAgent, which can be effortlessly navigated by individuals with varying levels of technical expertise.i like the real time engagement making problem resolution fast increasing productivity and reducing downtime Cons LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations Review Source Response from QualityUnit August 30, 2023 Hello Clement, Thank you for your review of LiveAgent! We're thrilled to hear that you find our software to be a great tool for your company. If you need any assistance with the software, please feel free to reach out to us. We are always happy to help. :) - LiveAgent Team MS Mohamed S. Social media manager Marketing and Advertising Used the software for: Less than 6 months ### " LiveAgent, une solution de support client complète pour les entreprises" February 17, 2023 5.0 Mon expérience globale avec LiveAgent a été très positive. J'ai trouvé que la plateforme était très complète et offrait des fonctionnalités utiles pour le support client. J'ai également apprécié la facilité avec laquelle il s'intègre à d'autres outils existants. Bien que les tarifs soient un peu élevés pour certains utilisateurs, je pense que cela vaut la peine pour les entreprises qui cherchent à offrir un excellent service client. En général, je recommande LiveAgent à toute entreprise cherchant une solution de support client complète. Pros \- Fonctionnalités complètes : LiveAgent propose une large gamme de fonctionnalités pour le support client, notamment la gestion des tickets, la messagerie en direct, les réseaux sociaux, les appels téléphoniques, les bases de connaissances, les enquêtes de satisfaction et plus encore.- Intégrations : LiveAgent s'intègre facilement à d'autres outils populaires, tels que WordPress, Shopify, Salesforce, HubSpot et plus encore, permettant aux entreprises d'ajouter facilement cette solution à leur pile d'outils existante.- Interface utilisateur intuitive : l'interface utilisateur de LiveAgent est bien conçue et facile à utiliser, permettant aux agents de support de se concentrer sur la résolution des problèmes des clients plutôt que de naviguer dans l'interface. Cons Tarification : Bien que LiveAgent propose une gamme de plans tarifaires pour différents besoins, certains utilisateurs peuvent trouver les tarifs un peu élevés, surtout pour les petites entreprises. Review Source Response from QualityUnit February 21, 2023 Hi Mohamed! Thanks for taking the time to leave a review of LiveAgent! We're glad to hear that you enjoy the features and many integrations. As for the pricing, we have recently launched our new pricing model that is very favorable towards small businesses. The small plan starts at just $9 / agent / month. - LiveAgent Team CN Cliff N. Software Developer Information Technology and Services Used the software for: 6-12 months ### "Unleashing the Power of LiveAgent. All-in-One Help Desk Support Solution." July 17, 2023 5.0 LiveAgent is a powerful and live chat software that provides great support to all our customers. My user experience has been positive. Pros The reason why LiveAgent stands out is because it streamlines customer support with s unified platform. This is a comprehensive and more complete help desk and customers support solution that offers all-in-one and centralized customer support channel like email, live chat, social media and phone calls. Thanks to this seamless integrations allows our business to manage all customer interactions from a single interface, hence improving efficiency and productivity in my organisation. It also helps also to seamlessly handle customer queries and requests from multiple channels simultaneously. Cons Cost can be a great limiting factor because small business organisation like ours we have a tight budget and thus making this tool a bit expensive. Everything else has been working excellent. Review Source Response from QualityUnit July 18, 2023 Hi Cliff, Thank you very much for your review. We are glad that you have been satisfied with LiveAgent and the benefits it brings to your customer care. Remember, our team is here for you 24/7 in case of any questions or issues! -LiveAgent team RK Rexandal K. Sales manager Health, Wellness and Fitness Used the software for: 1-2 years ### "A robust ticketing tool that help understand customers " August 9, 2023 5.0 LiveAgent is a critical tool in our organization as it makes it possible to understand our customers issue which we are able to solve promptly and in tern improve our sales Pros I like the robust ticketing system, which helps organize and prioritize customer inquiries, making it easier for us to manage and resolve issues in a structured manner Cons setting up and configuring the software to align with your business processes might require some effort. Review Source Response from QualityUnit August 11, 2023 Hi Rexandal, Thank you very much for your review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Remember, we are online 24/7 in case of any questions or issues! -LiveAgent team Jai S. Sales Manager Consumer Goods Used the software for: 2+ years ### "A kewltacularistic,pulchritudinous and prominent Help Desk software." January 12, 2023 5.0 Pros It's the best Help Desk software that allows me to engage and interact with our web visitors and customers using live chat widget feature.This tool enables customers to ask questions and get response of their queries faster.This tool automates sales process to boost productivity.It's provides amazing customer support services thus increasing customers satisfaction. Cons It's an effortless and flawless Help Desk software that I haven't experienced any negative vibe to highlight. Review Source Response from QualityUnit January 18, 2023 Hello Jai, thanks a lot for your excellent review. We are thrilled to have you with us and to hear that you have managed to increase your customer satisfaction using LiveAgent. If you ever need any help or have any questions, please know that you can always reach out to us via chats on our website or via email at support@liveagent.com :) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.