# Page 2 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is LiveAgent the right Help Desk solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of LiveAgent ## Showing most helpful reviews Showing 26-50 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use FM Francesco M. CEO Consumer Electronics Used the software for: 2+ years ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" April 29, 2026 5.0 We have been customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. Pros Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR Cons It’s honestly difficult to point out real downsides. Over 14 years of use, has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. Review Source SG Shivbhadrasinh G. Co-Founder Computer Software Used the software for: 2+ years ### "Solid Helpdesk That Keeps Our Ecommerce Support Running Smoothly" April 30, 2026 5.0 We're an ecommerce agency, so our support team deals with everything from pre-sales questions to technical troubleshooting on a daily basis. has been our go-to helpdesk for managing all of this. Setting it up was straightforward, and new team members pick it up quickly without much training. Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks. It's not perfect, but it does what it promises reliably. For a team our size, it hits the sweet spot between having enough features and not being overly complicated. Pros brings all our communication channels together in one place. Whether a customer reaches out via email, live chat, phone, or social media, everything lands in a single inbox. This has made a huge difference for our ecommerce support team. The live chat widget is really fast and doesn't slow down our websites, which matters a lot when you're running online stores where every second of load time counts. We also love how the ticketing system handles routing, SLAs, and department assignments automatically. It saves us a lot of manual effort. For what you pay, the feature set is genuinely impressive. Automation rules for tagging and ticket assignment have helped us scale without needing to hire additional agents right away. Cons The reporting section feels limited when you're managing support for multiple clients. We'd like more flexibility with custom dashboards and detailed metrics per account. The interface works fine but looks a bit outdated compared to newer tools on the market. During big sale events when ticket volume spikes, we've noticed some slight delays in loading. Also, the integrations with ecommerce platforms like Magento and Shopify are fairly basic. We'd appreciate deeper native connections that go beyond simple plugins. Review Source LD Lukáš D. CEO Security and Investigations Used the software for: 2+ years ### "Stable Platform, But Support Responsiveness and Bug Fixes Need Urgent Attention" April 30, 2026 3.0 Overall, is a reliable and stable platform with good uptime and a functional feature set. However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution. The long-standing unresolved document rendering bug further undermines trust. The foundation is strong, but support quality and bug management need serious improvement to match the platform's potential. Pros offers excellent service availability and reliability. The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare. The core ticketing and messaging features are well-built and easy to navigate, making it a solid tool for managing customer communication. Cons Customer support is limited to text-based communication only. Email response times are frustratingly long, and the absence of phone support or screen-sharing options makes resolving complex issues unnecessarily slow. Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't. The support team is aware of this issue, yet there has been no fix or meaningful update in 12+ months. For a business-critical platform, leaving a known bug unresolved for this long is unacceptable. Review Source SG Susan G. Singer Entertainment Used the software for: 1-2 years ### "Turning Customer Chaos into Clarity" January 11, 2026 5.0 my experience with has been good. Once I got used to it, it became a really helpful tool for handling customer support smoothly. Pros I liked that keeps all customer messages in one place, making it easy to reply quickly. It’s simple to use and helps manage support without stress. Cons It can be a bit confusing at first because of all the options, so it takes some time to get used to. Review Source Adarsh S. Intern Information Technology and Services Used the software for: Less than 6 months ### "Good all in one support tool" April 25, 2026 4.0 Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth Pros I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts Cons The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. Review Source AS Anamika S. Designing Head Design Used the software for: 2+ years ### "A strong customer support and data sharing tool" March 14, 2026 4.0 Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. Pros I mostly use to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. Cons The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. Review Source RM Rebecca M. Author Entertainment Used the software for: 1-2 years ### "Simplifies Customer Support and Saves Time" January 14, 2026 5.0 Overall, my experience with was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently. Pros was very easy to use and helped me manage all customer messages in one place. I liked that I could respond quickly and keep track of everything without any confusion. Cons At first, it felt a bit overwhelming because of all the features. It took some time to get used to how everything worked. Review Source MA Marykate A. Management Assoicate Computer Hardware Used the software for: 6-12 months ### "Ease of Use" April 29, 2026 5.0 Pros makes customer support refreshingly simple and efficient. From the moment we started using LiveAgent, I was impressed by how intuitive the platform feels. The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication channels from one unified inbox. Setting it up was straightforward, and our team was up and running quickly without needing extensive training. New agents can get comfortable with the system in no time thanks to its logical layout and user-friendly design. No more switching between different tools or digging through cluttered menus — everything flows naturally, which has noticeably boosted our team's productivity and response times. What I love most is how effortless it is to manage customer conversations. The ticketing system is simple yet powerful, making it easy to prioritize, tag, and resolve issues without any hassle. The live chat feature integrates seamlessly and feels fast and responsive for both agents and customers. Overall, LiveAgent strikes an excellent balance between being feature-rich and genuinely easy to use. If you're looking for a help desk solution that doesn't come with a steep learning curve, this is a fantastic choice. Highly recommended for teams that want powerful tools without the complexity. Cons While is generally considered user-friendly once you're familiar with it, many users point out a noticeable learning curve — particularly during initial setup and when using advanced features. The platform has a lot of features and options packed in, which can make the interface feel overwhelming or slightly cluttered at first. New agents or non-technical teams often need some time (and sometimes training) to fully understand where everything is and how to configure things like automation rules, workflows, or custom ticket setups effectively. Review Source JC Joanne C. customer service supervisor Renewables & Environment Used the software for: 2+ years ### "LiveAgent...Yes!" April 29, 2026 4.0 I am writing to share my positive experience with . I have found the platform to be an excellent, user-friendly product that has integrated well into our workflow. The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success. We appreciate the value this platform provides and look forward to continuing our use of the service. Pros I really appreciate that everything is consolidated in one place, which eliminates the need to flip back and forth to locate items. Cons has remained the same for several years, and I believe it is time for an update and a facelift. Review Source RM Robert M. Support Engineer Telecommunications Used the software for: 6-12 months ### "High-value support tool with a few formatting hurdles" April 29, 2026 5.0 Overall, has been a highly cost-effective solution for our team. It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the rich text editor can be frustrating at times; specifically, the inability to easily create or edit tables makes organizing complex data for customers more difficult than it should be Pros It offers a robust set of tools at a fraction of the cost of its competitors. Good value for Money and fast return on investment. Cons The difficulty in modifying existing tables once they have been inserted into a reply. The lack of native table editing functionality within the ticket response interface. Switched from [Zendesk Explore](https://www.capterra.com/p/132248/BIME/) The primary driver for the switch was the unmatched price-to-performance ratio. We were looking for a robust, enterprise-level ticketing system that didn't come with a 'big tech' price tag. provided all the essential automation and reporting tools we needed at a fraction of the cost of our previous provider. Review Source TT Titus T. Administrative Manager Financial Services Used the software for: 2+ years ### "Efficient All-in-One Support Tool with a Small Learning Curve" April 30, 2026 5.0 Overall, my experience with has been positive. It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times. Pros I really like how easy makes it to manage everything in one place. The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries. It just makes support feel more efficient and less stressful. Cons What I liked least about is that the interface can feel a bit cluttered at times, especially when handling multiple tickets. It also takes a while to fully learn all the features, and some customizations aren’t as intuitive as they could be. Review Source VR Verified Reviewer Account Executive Computer & Network Security Used the software for: 6-12 months ### "Very helpful tool for managing customer support easily" April 29, 2026 5.0 My overall experience with is very good. It has really helped me manage all customer communication in a better way. Now everything is in one system so work becomes more organized and less stressful. I can reply faster and keep track of all tickets properly. After using it for some time I found it very easy and comfortable to work with. It has improved my efficiency and made customer handling much smoother Pros I liked most about is that everything comes in one place, which makes my work much easier. Before using it, I had to check emails chats and other platforms separately and it was quite confusing. But now everything is properly organized so I do not miss any customer message. The live chat feature is very useful because I can reply quickly and customers feel more satisfied. The ticket system is also very Good because it helps track each query clearly. I also liked that it supports multiple channels and is flexible according to our needs. Cons One thing I did not like much is that in the beginning it was a little difficult to understand all the features. There are many options so it takes some time to get used to it. Review Source AL Amber L. Discharge Planner Hospital & Health Care Used the software for: 2+ years ### "My Take on LiveAgent in Healthcare Industry" August 26, 2025 5.0 Pros is a comprehensive customer support program that allows me to connect with patients via live chat, email and phone thus resolving and booking their appointments rapidly. Cons Since I implemented in 2019, I have never experienced bugs nor overwhelming features to customize. Review Source Response from QualityUnit August 28, 2025 Hello Amber, Thank you so much for your positive review! We are happy to hear that you have been satisfied with LiveAgent for all those years. :) - Best, the LiveAgent team JM Jordan M. Sales Associate Marketing and Advertising Used the software for: 2+ years ### "Make client service easier and build fidelity" August 22, 2025 5.0 Sometimes, we receive inquiries through multiple channels such as email, chat, WhatsApp, and support calls simultaneously. This led to a state of panic, as we had to respond to each query separately and without having any record. Thanks to , we can have everything in one thread. We can now see how tickets are opened automatically and correctly directed to whom they belong. We can even enable automatic responses while we are on a break. It has completely changed the way we provide support; we can end our days without surprises or lost customers between applications. That is operational peace. Pros is more than a chat or ticketing system; it’s an omnichannel hub that allows me to see everything in real time. I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports. We can provide support without having to deal with multiple media or the use of multiple tools. The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was complaining and I already had the answer ready. I have been able to resolve a claim more than once before it was filed. Cons The mobile app is simply not up to the desktop; at times I was out of the office feeling like I had important functions left without scope. Review Source Response from QualityUnit August 26, 2025 Hello Jordan, thank you so much for your review, we really appreciate it! It's a pleasure to hear that LiveAgent has been such a game changer to your customer care operations! :) Thank you also for your feedback regarding the mobile app. LiveAgent's full potential is best utilized in the desktop app, but we are providing the mobile app for the occasionally necessary on-the-go support. Your feedback has been noted and will be passed on to our product team. Once again, thank you very much for all the kind words! - Best, the LiveAgent team Shivam A. Business strategist Marketing and Advertising Used the software for: 6-12 months ### "Best software for customer support management" January 27, 2026 5.0 Overall is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. Pros They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. Cons the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It lacks features compared to live agent and I can't spend at two places. Review Source MN Markéta N. Customer Care Manager Retail Used the software for: 2+ years ### "Live agent - Modern solution for our multichannel communication" July 22, 2025 5.0 We are very satisfied with overall. Implementing the system has significantly simplified our day-to-day customer service management. By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams. We especially appreciate the high level of flexibility, which allows us to adjust most settings ourselves without needing assistance from support or IT. This saves us both time and costs. Features like IVR, detailed reporting, easily customizable templates, and simple chat integration allow us to tailor the system to the needs of each brand or country we support. As a result, we’ve seen a notable improvement in performance, for example our SLA has increased from 80% to 97%, and our average response time has decreased from 24 hours to approximately 6 hours. LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience. Pros \- Unified inbox for all channels. We used to switch between emails, phone calls, and social media, but now everything is in one place, and no ticket gets forgotten. - Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from or our IT team. - System flexibility. Everything is clear, easy to configure, and allows for quick adjustments based on current needs. - Powerful features. IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates. - Balanced agent workload. Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload. - Time and cost efficiency. Since we manage everything ourselves, we don’t need external support or integration services, which saves us both time and money. Cons We haven’t encountered any negatives with during our usage. The system fully meets our needs. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent We chose based on a combination of key factors. What impressed us the most were the extensive configuration options, user-friendly interface, and features such as IVR, detailed reporting, and easy chat integration. A major advantage is the ability to manage most of the setup independently, without needing external assistance – saving both time and costs. LiveAgent allowed us to unify communication across multiple channels and brands, which brought more clarity and efficiency. Last but not least, the excellent price-to-performance ratio played a big role – considering everything the system offers, it’s a highly competitive solution. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) All of the reasons above I have written in the review Review Source Response from QualityUnit July 23, 2025 Hi Markéta, Thank you so much for the detailed review, we appreciate it a lot! We're beyond happy that you've been satisfied with LiveAgent thus far and that we can contribute to a smooth and efficient running of your your customer care operations! Thank you for your continuing support and remember that if you ever need assistance, you can reach us 24/7! :) - All the best, the LiveAgent team Sanket Y. Project manager Information Technology and Services Used the software for: 6-12 months ### ""An effective and dependable customer support solution"" March 26, 2026 5.0 Overall, I had a good time with . It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. Pros makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. Cons The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. Review Source VR Verified Reviewer Articled Assistant Accounting Used the software for: 6-12 months ### "Good Tool for Daily Customer Support" April 19, 2026 5.0 My overall experience with is very good. It really helps me manage all customer messages in one place, so I do not miss anything. Before it was confusing with emails and chats but now everything is organized. It makes my work easier and I can reply faster. I feel more relaxed because I know all tickets are tracked properly. Pros The best thing I like is the ticket system. It keeps all customer queries in order and easy to handle. Live chat is also very helpful because I can give quick replies to customers. It improves my productivity and saves time. Also it is easy to use once you understand it. Cons One thing I do not like is limited customization. I want more options to change colors or design to match my website. Also in the beginning it was little confusing to understand all features. But after some time it becomes okay. Review Source VR Vishal R. Customer Support Executive Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Best customer support and interaction tool for businesses" May 8, 2026 4.0 According to my experience live agent help us in providing the best customer support for our company and create a good relationship with our clients all over the world wearable to respond to complaint tickets just in few minutes Pros I have been one of the oldest user of because this is a tool that provides best customer support and livechat at same time. You just need to login through your email id and do the initial setup and then you are ready to go for bulk interactions. Cons Live agent is not compatible with mobile devices and this is something that I think that the developers should work on. Also they do not provide any application for this software. It is completely functional on only browsers and web versions. Review Source SL Sebastian L. Administrator Hospital & Health Care Used the software for: 2+ years ### "Simple and Reliable Live Chat with Useful API" April 30, 2026 5.0 My overall experience with has been positive. It is easy to use, keeps conversations organized in one place, and helps respond to users quickly. The API is very useful for integrations. The mobile app is limited compared to the main version, which makes working on the go less convenient, but overall it is a reliable and practical tool. Pros Easy to use and quick to respond. Helps manage conversations in one place and improves communication with users. Also offers an API, which I use for integrations. Cons The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective. Review Source AS Ankit S. Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Creates efficient communication center to achieve multi channel response from customers easily" August 9, 2025 4.0 It makes problem-solving straighttforward by keeping client inquiries categorised as tickets. Our Gmail account and social organize accounts are effectively synchrronized. Able to accurately degree and report the amount of client intuitive we have overseen on behalf of our clients, much obliged to . Diversions were killed to ensure continuous, profoundly viable benefit conveyance. We were able to increment the value of self-service and repeating questions, much obliged to the benefit robot. Pros We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too inconceivably profound and successful. You won't need to go somewhere else once you begin utilising it because of its unimaginable features. For us, auto labelling could be an exceptionallly essential work because it permits us to distinguish accurately what our clients are reacching us almost. By improving real-time communication and responses from all channels from the same area, made a difference for us to streamline our ordinary operations. To anybody looking for a reliable back work area application, I healthily propose LiveAgent. Cons Modernising gaddget styles would be a little alterattion. I needed to alter one or two of the default highlights, but I was able to find or maybe simple setting alternatives for each of them. It'll take some time to get used to the interface, which I at first thought was fabulous but a small compplicated. Review Source Response from QualityUnit August 20, 2025 Hello Ankit, Thank you very much for your review and your feedback, it is appreciated! We are glad to hear about all the positives you found about LiveAgent and as always, we are noting your feedback and passing it on internally. Thanks again and remember that you are welcome to reach out to us anytime in case you need any support! - All the best, the LiveAgent team VR Verified Reviewer CEO Writing and Editing Used the software for: Less than 6 months ### "Relativamente bom, mas deve ter atenção antes de adquiri-lo" June 13, 2025 4.0 No geral, minha experiência foi ótima, cheguei a utilizá-lo no início do mês. Contudo, alguns pontos precisam de atenção: os add-ons (Facebook, etc.) do produto são todos pagos a parte, não vem incluso na assinatura do produto. Outro ponto que me chamou a atenção é que a interface interna é muito bonita, mas o widget de chat poderia ser muito melhor, concorrentes como Crisp, Intecom, JivoChat e outros são melhores neste aspecto. Pros A interface é simplificada, dinâmica e fácil de utilização, você consegue atender os clientes sem complicação e as ferramentas fornecidas auxiliam a ser mais rápido no dia a dia atendendo o maior número de clientes possíveis. Cons Os valores para moradores do Brasil ainda são altos, seria muito útil se o adotasse preços dinâmicos conforme a localização geográfica. Switched from [Intercom](https://www.capterra.com/p/134347/Intercom/) O Intercom tem valores muito altos e tudo se paga a parte. Review Source Response from QualityUnit July 8, 2025 Hi there, thank you very much for reviewing us as well as for your feedback! We really appreciate it, and all your feedback has been dully noted. We are aiming to offer a flexible pricing structure that is affordable to business of all sized and needs, while also not compromising the quality of the product itself or the support that our clients receive. We hope that LiveAgent can be a helpful tool for your business, even on a smaller budget. If you have any more suggestions for improvement that you'd like to share with us, or if you'd like to get help with anything, please feel free to reach out to our support team anytime! - All the best, the LiveAgent team BC Bryan C. Network Engineer Information Technology and Services Used the software for: 2+ years ### "Simple IS better." June 13, 2025 5.0 Im going to suggest this platform where ever i go. There isn't a simpler software that could match . Pros i really think that Helpdesk saas companies really tend to overcomplicate the ticketing software model to both justify the price as well to get some kind of edge up on competitors, when really all you need is the simplicity of tracking the actual open close of the ticket. I just dont always see a benefit of spending 60% of the time of a ticket trying to move the ticket along a pipeline instead of on the actual issue its self. I really enjoy the simplicity of as well as how easy it is to recall old tickets. Im not going to care about which technician moved ticket #9492384 to the state of "Out of Office" in 3 months from now. no i love clicking the search and typing what i need and opening the old tickets of what i need. Plus making a ticket is as simple as emailing the relay, or clicking + and making a ticket with 3 questions, not 40 REQUIRED fields. Cons When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history. i dont like it. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing LiveAgent SIMPLE, nice UI, ease of email setup. Basically how the product worked for our company and what we expected and didn't expect of integration. We still wanted control over our helpdesk, and if its via email we can still operate outside logging in. Review Source Response from QualityUnit July 8, 2025 Hi Bryan, thank you very much for your positive review! As you pointed out, a solution that offers a wide range of useful features without unnecessary complexity is often all a business really needs — and we're proud to offer just that: a full-featured, yet simple and effective platform. We're happy that it has been working well for you! Thank you also for the suggestion for improvement, we appreciate your feedback. If you ever need help with anything, please feel free to contact our support team anytime! - All the best, the LiveAgent team AV Aman V. Product Manager Consumer Goods Used the software for: 6-12 months ### "My experience using Liveagent at Workplace " November 13, 2025 5.0 I am product manager at Tata Clique and we sell numerous of consumer end products in our platform. So instant solution to our customers queries are must. With we frequently give tickets to our customers for their complaint. We can make omni channel talks through email and social media sites. Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly. Pros Live agent is a great platform for our company since we sale products on e-commerce platform and promote our websites at various social media platforms what live agent does is to make our communication easy with our customers. It helps us to manage support tickets, live chats, social media questions with our customers. It helps us to frequently connect with our clients and help us more to grow our business. Cons There is nothing to be dislike about I am using this software from a long time. I have find that the app might get complex for the first timers but when you start using it and dive in more then you understand the liveagent more. I can say the learning curve is not so easy. Review Source VR Verified Reviewer Manager SI Comptabilité Accounting Used the software for: Less than 6 months ### "Excellent rapport qualité/prix" April 29, 2026 5.0 J'ai fait la mise en place et depuis je suis en supervision. Nous projetons de le déployer pour 2 autres services dans notre groupe. Pros La simplicité de mise en place, les rapports paramétrables de suivi, la souplesse de base contact et la base de connaissances. Cons Le surcout pour l'IA qui n'est pas inclus dans le forfait de base et qui dépend d'un prestataire extérieur (FlowHunt) qui est pourtant dans le même groupe. Alternatives considered [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Meilleur rapport qualité/prix. Pour le fonctionnel dont nous avions besoin, le cout était bien inférieur. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) Pour un meilleur suivi des tickets, une meilleure gestion de la base de connaissances et l'intégration de la téléphonie. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.