# Page 3 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is LiveAgent the right Help Desk solution for you? Explore 1787 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1787) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 3 - Reviews of LiveAgent ## Showing most helpful reviews Showing 51-75 of 1787 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Paras G. Senior customer support Computer & Network Security Used the software for: 1-2 years ### "The most useful software for for customer support team" December 20, 2025 4.0 The software was overall an great experience, we are getting most of the features we need to manage and the integrations are pretty easy to manage. Pros Their integrations to almost every software we use shopify, mailchimp and even stripe. also their support was great and most of our tickets were resolved within 24 hours. Cons There are no major cons i have found about liveagent. if there was i wasnt writing this review for them. Review Source TM Tammy M. Owner Retail Used the software for: 6-12 months ### "Fantastic liveagent app" May 21, 2025 5.0 Overall experience was famtastic I thought it was perfect that you keep all interactions with clients so i could go back and review and see what other representatives have helped them with in thebpast Pros I liked the liveagent app because its easy to install and setup on my webpage. I liked that it was simple to use install and kept all records of interactions with cliets. Cons I liked everything about it but i wish i could change the icon color to blend with my website. I also would have liked to change the icon. Review Source Response from QualityUnit May 23, 2025 Hi Tammy, thank you so much for your review! It's great to hear that you have been satisfied with LiveAgent so far. If you are reffering to the LiveAgent live chat button displayed on your website, it comes in several design options to choose from, so hopefully, you can find one which suits your style! If you need help with setting this up, or with anything else, our support team is here for you 24/7! - All the best from the LiveAgent team SB Sam B. Operations Manager Consumer Goods Used the software for: Less than 6 months ### "A great solution, with a few quick win opportunities to be better!" July 7, 2025 4.0 Onboarding was quick and easy, customer success reps are knowledgeable and helpful, my team loves this solution vs what they used before! With a few minor tweaks, this platform could easily outpace its competitors! Pros The single pane of glass approach to contact center management is great! For the same or lower price as many other providers, you get a robust contact center solution with features for every size business! I appreciate that I can edit the colors and styling of the customer-facing sections too - this aligns much better with our branding! Cons The UI could use an update to modern standards, both customer-side and agent-side. Accessibility - please add native support to increase font size, apply high contrast, and similar needs for folks with disabilities. Customizability - for the chat buttons, chat windows, etc that are customizable via CSS, provide a list of the classes / IDs used for easier customization. Alternatives considered [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[Gorgias](https://www.capterra.com/p/155357/Gorgias/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Better pricing, good features, aligned more with our needs as a growing business. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) Needed more features, and desire to combine email/phone/chat into one dashboard for our customer service team. Review Source Response from QualityUnit July 8, 2025 Hello Sam, thank you so much for the words of appreciation, as well as for the very detailed feedback! Your comments are truly valuable to us, and you can rest assured that they have been dully noted. We're glad that you have been satisfied with us overall, and we're always here for you (24/7), in case you need help or want to share more feedback with us directly. Thanks once again for your support! - All the best from the LiveAgent team Cole W. Director, Digital Marketing Utilities Used the software for: 2+ years ### "Budget Friendly Social Media Responding Tool" April 30, 2026 4.0 The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for our Customer Service team to manage responses too. Pros Value for money. LiveAgent is an easy to use tool, for responding too social media complaints. Interface is fairly easy, as well as it's connecting ability. Cons The actual chat ability is great, however note that LiveAgent is a jack of all trades as a tool and master of none. This means the interface can be a bit clunky at times and the reporting is limited. Review Source VR Verified Reviewer Articled Assistant Accounting Used the software for: 6-12 months ### "Quick and Helpful Support Made Simple" April 12, 2026 5.0 Using live chat in our business has really improved our customer support. It saves us a lot of time and helps us give quick and smooth support. At the same time we can talk to customers in a friendly and caring way so they feel valued. Pros Since all our communication is in one place our team can reply faster and work better. LiveAgent makes it very easy to chat with customers in real time and solve their problems quickly. The canned responses are very useful especially during busy hours. Cons I have been using LiveAgent for many years, and it meets all my needs. I honestly do not have anything to dislike about it. Review Source VR Verified Reviewer Assistente de Mídias Sociais Education Management Used the software for: Less than 6 months ### "Atendimento omnichannel simplificado" September 4, 2025 4.0 Utilizo o LiveAgent e venho tendo uma boa experiência com ele, é um sistema muito bom e com muitos recursos, além de ser de fácil uso e prático. O suporte também é muito bom, sempre que tive dúvidas, eles me auxiliaram. Pros A praticidade em gerir meus clientes unificando canais de atendimento, as funcionalidades de suporte que o LiveAgent fornece, como os recursos de base de atendimento e central de atendimento. Cons Os preços são somente em dólar, não há suporte para a minha moeda local, além da interface ter melhorado, mas ainda sinto que precisa de mais ajustes para se tornar prática e de fácil uso. Switched from [JivoChat](https://www.capterra.com/p/178227/JivoChat/) O LiveAgent aparentou ser mais agrável e com mais recursos. Review Source Response from QualityUnit September 11, 2025 Hello, thank you very much for your kind words and for your feedback, we appreciate it! - Best, the LiveAgent team RG Ricardo G. Administrativo Consumer Electronics Used the software for: 1-2 years ### "LiveAgent, my most precious partner!!! Great value for money." April 29, 2026 5.0 My overall experience with LiveAgent is very positive as it is an precious tool for my everyday communication with coworkers, clients and suppliers. I use it every day to message and email my work network. It is very praticle and intuitive to use in every task of our customer support and intranet communication. I really dont know what we could do without LA. Pros Very easy to use and to navigate and the various features, unexpensable for my company´s customer support. Cons No pop-up notifications allowed. in the ticket management. When a coworker updates a ticket, it should be put in top of the newest tickets so we can now that there was na update right on the spot. Review Source NS Natalia S. Salesforce Developer Information Technology and Services Used the software for: 2+ years ### "A great tool for customer support " May 20, 2025 4.0 LiveAgent has been key to unifying these interactions, allowing us to provide a more streamlined and efficient service.In terms of overall experience, LiveAgent has been a positive for our day-to-day operations. The system is stable, and we appreciate its flexibility. The seamless integration with other marketing tools we use has also been a big plus. Pros LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and improving both the agent and customer experience. Automation features, such as predefined messages and automated workflows, have allowed us to reduce response time and focus our efforts on more complex cases, increasing our overall productivity. Cons The interface customization, while effective, can be a somewhat laborious process. And the reporting dashboard, while valuable, could benefit from a more intuitive interface to facilitate data interpretation. Review Source Response from QualityUnit June 10, 2025 Hi Natalia, thank you so much for your review! We appreciate all the positive feedback, as well as the points which suggest some room for improvement. We hope that you'll stay satisfied with LiveAgent for a long time to come, and if you ever need asssitance, our support team is here for you 24/7! - Wishing you all the best, the LiveAgent team TLS Toke Leth S. Head of IT Hospitality Used the software for: 2+ years ### "All what I need" June 19, 2025 5.0 Used it with 2 different companies. And it has fulfilled all my tasks. Very good performance for the prize. I will keep using it for a long time. Pros Simple to use and set up. Good tracking of incidence with tacks. Nice statistics module where it possible to track everything we need. Cons Could have more integrations, but I’m not missing anything. A little old fashioned user interface. It would be nice with a little makeover. Alternatives considered [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Simpler to use and set up. It is a lot cheaper. Review Source Response from QualityUnit July 8, 2025 Hi Toke Leth, thank you very much for your review, we appreciate the kind words! We are proud to say that LiveAgent supports 200+ integrations, so all the basics (and much more) should be covered already. But you are always more than welcome to contact us with a suggestion for more integrations, if there are ever any that you miss. We are happy that you are satisfied with LiveAgent overall and we hope that it will continue to serve you well for many more years to come! :) - All the best, the LiveAgent team DD Daniel D. Director of Product Financial Services Used the software for: 2+ years ### "Simple to use, complex in possibilities" April 29, 2026 5.0 We use liveAgent for our full B2C and B2B support, incident reporting and pooling and centralizing of communications Pros It is an easy to use tool framework with multiple tools to enhance client support interaction. Fast onboarding of new employees using the tool Cons Not really much I can complain. The API integration could be more improved to implement the agent work in native applications Review Source JS Josh S. President Wholesale Used the software for: 2+ years ### "LiveAgent - great chat agent" April 29, 2026 5.0 Great! LiveAgent has been a nice improvement for our company. It makes it easy to connect with our customers. Pros Way to connect with our customers on their terms, and chat is a nice method and LiveAgent does a good job to make that happen. Cons Mobile app could improve a bit, it seems a little bit outdated. but otherwise I think it's a fine system. Review Source VG Valentína G. Support Specialist Information Technology and Services Used the software for: 2+ years ### "Staffino support agent review" June 17, 2025 4.0 Pros Easy to navigate usage, well-organized board, possibility to tag, add a field, create a task in Jira Cons It logs me out very often and I have to log in again (sometimes several times per hour). There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time). Review Source Response from QualityUnit July 8, 2025 Hi Valentína, thank you very much for your review and for your feedback. We appreciate it a lot, and your feedback has been dully noted! We're sorry to hear about the frequent log-outs – please feel free to report this issue to us next time you encounter it, and we'll try to look into the problem and find an explanation. Some log-outs are a normal part of LiveAgent's security, but they should not be happening way too often. Thank you, and please feel free to reach out if you ever have questions or need support! - All the best, team LiveAgent AJ Arpita J. Account Manager Computer Software Used the software for: 2+ years ### "All in one communication hub" May 23, 2026 5.0 Pros LiveAgent easily turns every chat and call into a ticket. It is a robust hub for management of multichannel communications. Cons Interface looks like software from a decade ago and setting up rules feels robotic and rigid at times. Review Source DT Divya T. Customer care executive Outsourcing/Offshoring Used the software for: 6-12 months ### "Excellent in first contact resolution " May 26, 2026 4.0 Pros Customer care software serves as a powerful engine for organizing, tracking, and resolving user inquiries by unifying communication history from phone, email, live chat, and social media into a single profile. Cons High employee turnover rates frequently disrupt continuity, forcing companies into an expensive, continuous cycle of onboarding that can lead to inconsistent support quality. Frontline agents face intense emotional labor, routinely managing highly distressed or aggressive individuals, Review Source Brittni Harpole C. Customer Service Representative Machinery Used the software for: 2+ years ### "LiveAgent makes the way for attaining peak performance in customer support services." March 6, 2025 5.0 In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services. LiveAgent allows us to have a wide range of channels through which customers can reach out for assistance. LiveAgent has allowed us to minimize our response time to customers requests. Pros LiveAgent has a simple and neatly designed user interface which makes it easy and quick to navigate through when offering support services. Its integration with our other customer engagement platforms helps us to consolidate our support services into one platform. LiveAgent great analytics tools provide us with insightful performance reports which guide us on how to improve our support services delivery. It has a quick live chatting tool with an auto-reply function that help speed up our response time. Cons There has been no aspect of LiveAgent that is not satisfying. We have not encountered any problems or anything to dislike. Review Source Response from QualityUnit March 24, 2025 Hi Brittni, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Don't hesitate to contact our support team via chat or at support@liveagent.com if you have any questions or issues - we're here for you 24/7! -LiveAgent team MESHVKUMAR P. IT Associate Information Technology and Services Used the software for: I used a free trial ### "Feature Rich Help Desk Platform for Managing Customer Support Efficiently" March 26, 2026 5.0 Overall, I am having good experience with LiveAgent. It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. Pros LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system & live real time chat feature that help teams respond faster and keep track of customer conversations easily. Cons Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. Review Source PD Peter D. Custommer support Computer Software Used the software for: I used a free trial ### "Great helpdesk software" June 10, 2025 4.0 It unifies communication with customers and allows you to automate many processes, thus saving time and support costs Pros Integration of multiple communication channels, ability to connect a phone via SIP Trungk and set up IVR. Cons Minor issues with internal calling, mobile app development has ended, and website is not fully responsive Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/) Reason for choosing LiveAgent Liveagent was significantly cheaper than Daktel and at the same time offered everything we needed. Switched from [tawk.to](https://www.capterra.com/p/167792/tawk-to/) There was no option to integrate emails, chats, and phone calls in tawk Review Source Response from QualityUnit June 25, 2025 Hi Peter, Thank you very much for your review and feedback. We are happy to hear that LiveAgent covers all your support and ticketing needs. It is our goal to offer an all-in-one solution that is affordable at the same time! :) It'll be appreciated if you report any future bugs with internal calling or the website to us, so that we can get it fixed asap. Also, feel free to reach out to our support team 24/7 if you ever need assistance! – All the best from the LiveAgen team MS Marcus S. CEO Medical Practice Used the software for: 1-2 years ### "good system, we are fine with it since more than a year now" April 29, 2026 5.0 as already mentioned, it works fine. It has a structured an intuitve layout, so that even people who are not used to ticketing-Systems can easily use it. Pros we are using it for a year now and it does what it is supposed to do, so we will continue using it for our office. Cons some parts (as like ai-features) have a strong focus on english. As our customers usually speak German, we are limited in using those features Review Source AP Alyssa P. VP of Customer Success Information Technology and Services Used the software for: 6-12 months ### "Budget Friendly and Gets the Job Done" June 12, 2025 5.0 This app works well for a team on a budget, offering reliable functionality at a great value. We’ve had a positive experience and plan to continue using it for the foreseeable future. Pros This option is reasonably priced, delivers solid performance, and is a great choice for budget-conscious teams. Cons The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Cost of product was the main factor, my team is on a very tight budget Switched from [HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/) I made the switch to live agent from hubspot due to cost savings Review Source Response from QualityUnit June 25, 2025 Hi Alyssa, Thank you so much for your review! We are happy that LiveAgent is working well for your team, as well as for your budget. We are also noting your feedback about the mobile app, thank you. – All the best, the LiveAgent team Peter K. Business Development Manager Market Research Used the software for: 2+ years ### "State-of-the-art customer support solution that streamlines out customer communication and interactions " February 25, 2025 5.0 Live Agent help us conduct realtime interviews and surveys, providing us with instant feedback and insights. These is useful in understanding our customers needs and preferences which enable us to improve our services . Additionally , it helps build and maintain strong ties with our customers and stakeholders Pros Live Agent is affordable and it's implementation in our organization was flawless. For us the proactive live chat and the ticketing system are the star of they show. They provide us with comprehensive communication tools help manage and organize customer enquiries from emails, social media, websites into a single chat box . Tickets makes it easy to identify each enquiry and personalized responses and quickly give feedback. We also appreciate the performance reports that help us understand how our customers are using our services and help us boost our customer support . Live Agent has embedded robust privacy and security features that help us communicate securely and protect our customer data Cons Network hitches usually cause delays and disruption of our customer interaction. Long wait times l especially for sensitive issues lead to frustration and negative customer experiences.. Review Source Response from QualityUnit March 6, 2025 Hi Peter, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer support. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team Brooke S. Sales Representative Consumer Goods Used the software for: 2+ years ### "Ace it in customer support with LiveAgent, the greatest of all time." February 18, 2025 5.0 Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our customers and help us provide quick support services. Since day one, the LiveAgent experience has been very flawless. Pros The AI auto-reply tool that help us offer customers quick responses. LiveAgent integration with our other products makes it easy to centralize our customer communications. The detailed reports and logs that help us to track our success in customers engagements. LiveAgent has multiple ways to interact with customers like live chats and calls. Cons There has been no problems with LiveAgent. The experience has been spotless. Review Source Response from QualityUnit March 5, 2025 Hey Brooke! Thanks for sharing your experience with LiveAgent. It’s awesome that our AI auto-reply tool and integrations help streamline your customer interactions. Glad to hear reporting and multiple communication options are working well for you too. If you ever need anything, we’re here to help! - The LiveAgent Team Elizabeth H. Pharmacy Operations Manager Pharmaceuticals Used the software for: 2+ years ### "LiveAgent is the secret ingredient to better interactions and communications." February 18, 2025 5.0 We have experienced improvements in our communications and support services since the introduction of LiveAgent. It has been a reliable platform for streamlining our communications with clients and customers allowing us to offer brilliant support services. Pros Setting up LiveAgent was so easy and it was easy to customize to meet our needs. The advanced security and privacy features that ensure safe communication environment. LiveAgent has a live chatting feature for quick information sharing. The performance reports help analyze and improve our communications and support services to clients and customers. Cons LiveAgent has shown no cracks in its performance. No complaints about it. Review Source Response from QualityUnit February 25, 2025 Hi Elizabeth, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your support communications. Our team is here for you 24/7 in case of any questions! -LiveAgent team DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Most Sophisticated Help Desk and Customer Support Program of All Times" March 4, 2025 5.0 Pros LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets. Cons Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects. Review Source Response from QualityUnit March 5, 2025 Hi Dilak, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent for many years and that it has been beneficial to your work and customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team Pushkar D. MIS Analysis Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A Simple and Reliable Customer Support Tool" February 1, 2026 4.0 LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. Pros The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. Cons We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty Review Source GV George V. Managing Director Information Technology and Services Used the software for: I used a free trial ### "An almost perfect solution" May 7, 2025 5.0 Support was kind enough throughout the process Pros The UI is excellent. The solution overall was what we needed and would be the perfect option if we could migrate. Cons When we tried to migrate, we found out that even though the tickets were migrated, the dates on them were replaced by the migration date so we couldn't keep a track of older tickets (since they all were as created that date). Switched from [Kayako](https://www.capterra.com/p/80775/Kayako/) Huge price increase which made us have to perform the switch Review Source Response from QualityUnit May 12, 2025 Hi George, thank you very much for your review! We are happy to hear that you liked LiveAgent overall. I believe that your migration issue has happened some time in the past, when there were some issues with migrating from Kayako Classic. To share an update: currently, LiveAgent only supports migration from cloud-hosted Kayako accounts, and it is able to migrate the original ticket creation dates - just as in all of our other migration plugins! Therefore, while we are sorry that this issue disappointed you in the past, we are happy to share that it is no longer a problem. :) - All the best, the LiveAgent team ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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