# Page 51 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 51 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1753) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 51 - Reviews of LiveAgent ## Showing most helpful reviews Showing 1251-1275 of 1753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Corrado B. Head Of Business Development Computer Software Used the software for: Less than 6 months ### "Great Product" October 22, 2018 4.0 Pros Bought it with Appsumo deal, price was great for 2 agents, Easy to use, fast implementation to all our websites. Cons can't think of any at the moment, i have only been using for less than a week Review Source GW Gabriel W. CEO Computer Software Used the software for: Less than 6 months ### "Nice easy software for ticketing" September 13, 2021 5.0 Pros I really liked the easy setup. Also the functionality for browser phoning is very cool! Cons The apps for IOS are old and not working good. You have one app for tickets and one for phone. When I am on the ticket app the phone app does not working. Review Source Response from CyberSentriq September 21, 2021 Hello Gabriel! Thank you for your feedback. Happy to see that setting up LiveAgent was easy. As per apps, we work tirelessly to bring improvements there as well. - LiveAgent Team David H. .Net Developer Information Technology and Services Used the software for: Less than 6 months ### "Fantastic Support Desk Tool" October 26, 2018 5.0 Love it, it's changed the way I run my support desk and saved me money. Pros The live chat functionality make it stand head and shoulders above the rest. Cons There could be more first class cms integration tools Review Source JG Joshua G. Marketing Supervisor Information Technology and Services Used the software for: 6-12 months ### "Best Agent for your Buck" August 10, 2016 5.0 My company was in the market for a new help center for our new product and I stumbled upon LiveAgent. AM I GLAD I DID! We got 3 agents setup for the price of 1 and love all the features it comes with Pros What I like most about the software is the features and ease of access Cons I like least about the software is the limited number of included integrations Review Source Response from CyberSentriq August 15, 2016 Thanks Joshua for your kind words. We're glad you're happy with LiveAgent. Don't worry, we're working on new features - they'll be released soon :) LM Luisa M. Marketing Executive Facilities Services Used the software for: Less than 6 months ### "Added Value to Website" November 13, 2019 5.0 We wanted to have a more proactive approach to generating leads from the website, this tool also allows the company to demonstrate it#s technological sophistication by immediately supporting users. Pros Some of my favorite features include the sleek chat icon design, which looks seemless on the website template. Also the speed of the webpage load is fast, so I was pleased that the sophistication of the web's technology doesn't hinder load time. Cons I am not sure what the point of the work-time logging is for. Reason for choosing LiveAgent N/A Review Source Response from CyberSentriq November 19, 2019 Hello Messina, we are glad and happy that you have decided to select LiveAgent. Thank you for the review and have a great day :) VR Verified Reviewer President Internet Used the software for: Less than 6 months ### "Change my life" November 5, 2018 5.0 I forgot to call back client and with liveagent i havent this problem anymore Pros I never forgot to reply and email, simple email, create profile client, easy to use Cons More easy delete email, too many click!! Review Source GH Gaëtan H. Freelance Marketing and Advertising Used the software for: I used a free trial ### "Very good customer service " January 21, 2022 5.0 Pros Very intuitive onboarding You can easily setup what you need for customer service (social medias, emails, ...) Cons I found hard to setup a phone for the customer service for my client. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Review Source Response from CyberSentriq January 28, 2022 Hello Gaëtan! Thank you for your review! We are happy to have you with us! :) - LiveAgent Team MA Muruga A. Manager-Design Used the software for: Less than 6 months ### "Good for providing best customer services" July 26, 2018 3.0 Pros We can easy to monitor and track the complete ticket status and it will be helpful for us to interact with customers and make them satisfied with our products. Chat option and submit portal customization is very useful and helpful. Restriction given to agent and different department make us very easier to manage the departments and tickets. Cons Report future is not useful we can't take a report for department wise and agent wise, In excel export, exported data is not useful, it is very diffucult to read and sent to customer and our higher officials, Need improvement in that. In customer portal we can only have privileges to set any department in default we can't make it blank. Because of this our customers some time sent ticket to wrong department. Review Source LP Luis P. Director & English teacher Education Management Used the software for: Less than 6 months ### "Everything in one place :-) " November 21, 2018 5.0 I'm loving LiveAgent so far. It's been a great asset to my business and I'll be looking forward to some improvements as regards its visual aspect. Pros The best thing about LiveAgent is to be able to have every income in one place. You can connect many social media accounts and email accounts. Also, it offers a great live chat widget for your website. The best thing is that all of the messages/comments you receive through ANY of the accounts you've added will be received in the same inbox. I work alone so I manage everything alone, but if you have employees, you can assign agents and they can work seamlessly taking care of questions, queries, tickets, etc. Cons The only thing I'm not really into about this platform is the user interface. It's not bad at all, but it could definitely do with some improvements in order to make it more visually appealing. I believe that sometimes it gets in the way of the great options it offers to users. Review Source MJU Md Jasim U. IT Engineer Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Easy to use and flexible features." June 22, 2018 5.0 Excellent. Pros Immediate live supports to customers any time. I use it in my company website for better customer supports. Cons It has more flexible features that contains more information to knowing about it deeply. I would recommend to other customers to use it. Review Source Kolleen S. Connect with me to Discover Why Every Integrative Health Practitioner Needs a Professional Website Marketing and Advertising Used the software for: 6-12 months ### "Live Agent Does the Work" March 19, 2020 4.0 Pros LiveAgent has everything in one place for all my business communications. It makes keeping up with outreach so pleasurable. Cons It was a little unwieldly to set things up, but we got it all done and their help desk is great. Review Source Response from CyberSentriq March 23, 2020 Hi Kolleen, thank you for your honest feedback! I am glad to hear that you now have all the communication under one roof and that it makes your work more pleasurable! Just know that we are always here for you and ready to help in case you have some questions or need a hand in setting anything up. You can reach us via email (support@liveagent.com) or via chat on our website 24/7/365 :) SG Sheena G. owner Used the software for: 6-12 months ### "Great ticketing system" May 4, 2018 5.0 Pros Helps deliver fast, efficient customer service. Navigating in the portal is user friendly and intuitive. Cons The knowledge base could have more themes to customize to your site with more added features available. Review Source KK Kenny K. Owner Retail Used the software for: 1-2 years ### "LiveAgent Less Complicated Than LivePerson" August 10, 2016 5.0 I tried LivePerson for 2 weeks and still didn't fully understand it. I switched to LiveAgent for its ease of operation. Pros Very easy to put in place and get up and running. Integrated easily into my website. Very easy to customize. Review Source Response from CyberSentriq August 15, 2016 Thank you for sharing your feedback about LiveAgent, Kenny. SO Sandra O. Asst Property Manager Real Estate Used the software for: 6-12 months ### "Live agent is very helpful" January 14, 2023 4.0 Pros The fact that it helps manage your customers and keep them interested even when you are not available to help them on your own Cons I wish there was a bit more intelligence factor to it but overall very satisfied with the functions of the software and find it very useful Review Source Response from CyberSentriq January 17, 2023 Hello Sandra! Thank you for your review. It's great to hear that LiveAgent is helping you to manage your customers. Should you have any questions or need any help, our customer support is here for you 24/7. - LiveAgent Team LH Leslie H. Real Estate Used the software for: 6-12 months ### "Awesome way to capture another audience!" August 9, 2016 5.0 We use livechat to capture our prospective audience and to get them live updated information on what we have available or to schedule appointments. Pros The ease of getting notified of a live chat coming in and responding to it easily Cons If you forget to turn it off after business hours, it still shows that someone is on live chat versus going to after hours and no one is available for live chat. Review Source Response from CyberSentriq August 15, 2016 Thank you Leslie for leaving your LiveAgent feedback. JV Jana V. Customer support Medical Practice Used the software for: Less than 6 months ### "Very happy " May 5, 2020 4.0 We use live agent to help our customers navigate our website and the order process, it really helps speed the process up. Pros I like how easy it is to work with it, it is very intuitive. Cons I am currently having issues with calls through live agent but it is nothing that cannot be fixed. The customer support is really helpful. Review Source Response from CyberSentriq May 8, 2020 Hi Jana, Thank you very much for your feedback. It's amazing to hear that LiveAgent has been able to speed up a lot of your everyday work and make customer support a little easier. I can see our support team is already making progress on the issue of the call - you know where to find us if you ever run into any more problems! LN Linda N. IBI Education Management Used the software for: 6-12 months ### "LiveAgent" April 3, 2020 5.0 Most of the time my questions are answered so I would recommend keeping this software. Pros It gives me 24/7 hour customer support which is always beneficial for any client that may need help after hours. Cons The agent at times seems to be a robot so it can be tough communicating with them especially through a computer. Review Source Response from CyberSentriq April 6, 2020 Thank you very much for your honest feedback, Linda! Sure, our support team is there for you and all our customers 24/7 via chat :) We are not using any AI actually and I am sorry if you had a feeling that we do! You can always reach out to our team via chat and they will be happy to provide you with immediate support :) Take care! jP jay P. web developer Information Technology and Services Used the software for: 6-12 months ### "good in support desk." November 16, 2019 4.0 best experience in using this software as support desk. Pros i like the most the ticketing feature of this software Cons need to update in auto load conversation Reason for choosing LiveAgent there is a lot feature in LiveAgent than other product. Review Source KQ Kristina Q. Administrative Assistant Wholesale Used the software for: 1-2 years ### "Easy to use. Quick updates " May 4, 2018 5.0 Pros I can navigate through emails quickly. Sharing the workload is easy with filters. We can also view the status of each response. Cons There is nothing that I like least about it. There are no cons that I have come across. So far all positive. Review Source Patrick K. S. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Live Agent Is A Must Have" October 29, 2018 5.0 I love this osftware. I have already referred it to several friends. Pros This is a very robust customer service module. Cons It is so robust there is a learning curve, but well worth it. Review Source MP Martin P. Web Developer Textiles Used the software for: I used a free trial ### "Good tool for customer service" September 5, 2022 5.0 Pros I liked the simple implementation and the good UI at the backend of LiveAgent Cons Some features could be further expanded (e.g. customization of client loading screens etc.) Review Source Response from CyberSentriq September 16, 2022 Hello Martin! Thank you for your kind words - we're glad you're enjoying using LiveAgent! We're proud to offer many features on our platform, and we're constantly working to improve them. Stay tuned for more updates! - LiveAgent Team DR Daniel R. Customer Support Construction Used the software for: Less than 6 months ### "Efficient and organized software!" November 30, 2019 5.0 LiveAgent makes me very happy, because it makes it easy to merge all support media into one contact ticket. Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying. Now with LiveAgent I have all the control in the palm of my hand through the app! I want to highlight the Quality of LiveAgent Support, it is Excellent, very fast in response and they are really concerned to help and provide great service! Pros Bitelte Creation by Email, Social Networking Online Chat Contact Form Support Agent Management Automatic Assignment of Departments Zapier and Native integrations Cons It's more a constructive criticism: Include dynamic form Integration with Native Mautic Integration with Native WP Elementor Reason for choosing LiveAgent It was very easy to learn how Live Agent works so with a few hours of testing was already implemented on my site successfully! Review Source Response from CyberSentriq December 5, 2019 Hello Daniel, thank you very much for your nice review. We appreciate it :) Have a nice day. GP Gurgen P. operator Gambling & Casinos Used the software for: 6-12 months ### "LiveAgent" May 21, 2019 5.0 Pros The software is very easy to use and i like the style of it, and it's get fast updates in it,Also it is very secure . Cons Not colorful enough,it doesn't show the numbers of chat while i'm chatting . Review Source MK Marta K. CEO Marketing and Advertising Used the software for: Less than 6 months ### "Brilliant functionality and customer support" September 10, 2019 5.0 I was very happy with every interaction with customer support, polite, helpful and quick to respond. Abundance of features is a clear benefit of this software. Pros Ease of use and clean interface, functionality and ability to connect multiple accounts. Cons Some of the buttons could be more obviously placed, as it was hard to find replay buttons and such. But the interface is clean and modern and the customer support is brilliant, very fast to respond. Reason for choosing LiveAgent Price and functionality. Review Source Response from CyberSentriq September 11, 2019 Hello Marta, thank you very much for your nice feedback. We appreciate it. Have a nice day :) AA Arman A. Operator Used the software for: 2+ years ### "Using it to create tasks for users" July 25, 2018 5.0 Pros It's easy to use and is very suitable for middle and large companies with a variety of departments. Cons I have noticed nothing negative related to Live Agent, it just has a lot of functions and it may take a time to learn all of it. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.