# Page 7 | LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/LiveAgent/reviews --- LiveAgent 4.7 (1753) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Page 7 - Reviews of LiveAgent ## Showing most helpful reviews Showing 151-175 of 1753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JC Joseph C. Webmaster Internet Used the software for: I used a free trial ### "Fast, Effective and Simple Support Solution" September 26, 2024 5.0 So far it has worked very well. Customers can easily start chats or send emails if chat is offline. Communications get recorded and can responded to at any time. More agents can easily be added and the service is not terribly expensive. Pros It's easy and intuitive to setup. Adding the chat widget to my existing website was very easy. Cons Chat widget javascript payload drags down Pagespeed scores. Pagespeed indicates depreciated APIs are being used by LiveAgent. Alternatives considered [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Reason for choosing LiveAgent Zendesk is rather bloated and it's confusing. Review Source MJ Marc J. IT Manager Automotive Used the software for: I used a free trial ### "Very powerful application with an excellent customer service." July 25, 2024 5.0 During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers. Pros The level of customisation and tailoring to your business needs. Cons Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them. Alternatives considered [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Reason for choosing LiveAgent A more affordable price, within the reach of smaller companies and with the features needed to help your sales team grow. Review Source Response from CyberSentriq August 9, 2024 Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon. If you have more questions or need support, feel free to contact us 24/7. - The LiveAgent Team MA Meg A. Senior Acumatica ERP Consultant Automotive Used the software for: Less than 6 months ### "A lot of features for the money" October 8, 2024 5.0 So far, so good Pros Multiple Help Centers, but I need more time to explore Live Agent Cons Need more time to explore before I can answer this Review Source Response from CyberSentriq October 10, 2024 Hi Meg, thank you for your review! - The LiveAgent Team CB Cody B. ADT Authorized Sales Security and Investigations Used the software for: I used a free trial ### "Great Experience so far!" October 8, 2024 5.0 Pros LiveAgent is very user friendly when running a virtual call center and ensures the team that is onboarded has a smooth onboarding experience. Cons No Cons to report on this software Review Source SBS Sarah Beth S. Event coordinator Events Services Used the software for: I used a free trial ### "Live agent rec" December 7, 2024 5.0 Pros I enjoy that live agent is always very responsive to my needs Cons I like least about live agent that it sometimes glitches or I get disconnected. Review Source Response from CyberSentriq December 13, 2024 Hi Sarah Beth, thank you for your review! We're glad you find LiveAgent responsive to your needs. We're sorry for any glitches or disconnections you've experienced. Our team takes such issues seriously, so please feel free to reach out if this continues—we're here 24/7 to assist. - The LiveAgent Team LIP Luis Ignacio P. Ceo Motion Pictures and Film Used the software for: Less than 6 months ### "A handy one stop shop for customer service" October 19, 2024 5.0 Very satisfactory experience with the product. Pros Intuitive, feature rich and affordable. Great combination. Cons Limitations to receive direct messages in some platforms Review Source Response from CyberSentriq October 30, 2024 Hello Luis :) Thank you for your awesome review! - The LiveAgent team LK Liam K. Director Automotive Used the software for: I used a free trial ### "Great product" October 17, 2024 5.0 Great all round product, with auto responders it really helps our buisness Pros Simple to set up Works great with iOS app Cons Not much I can say really the product just works how it’s suppose to Review Source Response from CyberSentriq October 21, 2024 Hi Liam, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent and that its features have been beneficial for your business. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team SA Sanchita A. Administration chief Apparel & Fashion Used the software for: 6-12 months ### "Perfect help desk" September 17, 2024 5.0 I like it a lot , my go to software for questions Pros It’s an online help desk and easy to access Cons Only that it doesn’t have the capacity to help bigger businesses Review Source Response from CyberSentriq September 25, 2024 Hello Sanchita, thank you very much for your kind review :) I am not exactly sure what you meant by the capacity to help bigger businesses but we would be happy to look into your requirements to see how we could meet them. Feel free to contact our sales team at sales@liveagent.com. We look forward to hearing from you! FP Filipe P. Co-Owner Leisure, Travel & Tourism Used the software for: 2+ years ### "Provides collaborative ground where teams can work efficiently in a shared inbox" June 24, 2024 5.0 Time-sensitive and efficient. It is simple to setup and get running. Best for managing complex support requests. Pros This tool has a built-in reporting functionality which makes customer issues tracking easy and argent. Also speeds up repetitive tasks like ticket assignment and replying to common queries at the same time preventing blunders like duplicate replies. They also provide complimentary customer support anytime assistance is needed. Cons LiveAgent normally fulfill my requests and I have no issues at this time. Review Source Response from CyberSentriq July 3, 2024 Hi Filipe, Thanks for your review! It's great to hear that LiveAgent helps your team work efficiently. If you ever do encounter any issues, feel free to reach out anytime. - The LiveAgent Team PT Phil T. Marketing Manager Automotive Used the software for: Less than 6 months ### "Highly recommend" August 20, 2024 5.0 Highly recommend, competitively priced and great customer support. Pros Quick and simple to setup with in depth ticket managing system. Cons It would be useful to have the option of different widgets depending on mobile or desktop usecase. Switched from [CommVersion](https://www.capterra.com/p/235314/CommVersion/) We changed to bring the product in-house rather than out-sourcing our chat. Review Source Response from CyberSentriq August 28, 2024 Hi Phil, Thank you very much for your kind review. We are glad to hear you have been satisfied with LiveAgent's role in your customer care. Our team will be happy to receive suggestions on how to improve the chat widgets - you can reach us via chat or email 24/7! -LiveAgent team CH Craig H. Director Information Technology and Services Used the software for: I used a free trial ### "moving to Liveagent..." September 4, 2024 5.0 While we're still only in a trial, liveagent seems promising. Pros Seems to do everything including voice call integration. Cons We havent seen anything we dont like yet. Switched from [Re:amaze](https://www.capterra.com/p/132952/Reamaze/) reamaze support is very lacking and many of their features dont actually work. Review Source Response from CyberSentriq September 9, 2024 Hi Craig, Thank you very much for your review. We are glad to hear you have been satisfied with our software during the trial period and hope you will be equally happy in the live environment. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team KC Kathy C. Associate Director IT Information Technology and Services Used the software for: Less than 6 months ### "User Friendly Interface " September 11, 2024 4.0 It was an outstanding experience with LiveAgent. It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction. Pros \- Improve response times and resolution rates - Drive sales and revenue growth - Ensure security and compliance Cons \- Some updates have introduced bugs or issues. - Introduce security risks if not properly secured. - Expensive Review Source Response from CyberSentriq September 18, 2024 Hello Kathy, thank you for your kind and honest review. If you are experiencing any issues, please report them to our team via chats on our website and we will look into it as soon as we can. You can also email us at support@liveagent.com. SS Sławomir S. Sales Developer Computer Software Used the software for: I used a free trial ### "Trial period" September 16, 2024 4.0 Pros Complexity. Support for tickets, chats and knowledge database. Cons Small letters in interface. Price could be high in larger teams. Review Source Response from CyberSentriq September 19, 2024 Hello Slawomir, thank you for your review. Feel free to contact our support team via chats on our website or at support@liveagent.com if you have any questions or require any assistance with the setup of your trial account. AL AFEF L. TELECONSEILLER Telecommunications Used the software for: 6-12 months ### "Meilleur service client" July 12, 2024 4.0 Pros L'intégration de chatbots permet de gérer les demandes courantes et de filtrer les questions avant de les transmettre à un agent humain ce qui nous fait gagner du temps et de l'argent. Et je félicite leur service client pour leur réactivité. Cons RAS à ce jour, et j'espère ne rien signaler. Review Source Response from CyberSentriq July 23, 2024 Hi Afef, Thank you for sharing your positive experience with LiveAgent. It's great to hear that integrating chatbots has been beneficial for managing requests effectively. Feel free to reach out if you have any other needs or questions. - The LiveAgent Team WM Whitney M. Associate Legal Services Used the software for: 1-2 years ### "LiveAgent Makes it Live Chats Easy" September 6, 2024 5.0 Overall I wound highly recommend LiveAgent! Pros LiveAgent is easy to use and makes it easy to get a quick response to questions. Cons No cons! Customer service is really quick to respond to any issues. Review Source Response from CyberSentriq September 10, 2024 Hi Whitney, Thank you very much for your kind feedback. We are glad you have been satisfied with LiveAgent and the support you have received. We are here for you 24/7! -LiveAgent team CH Chen H. Designer Commercial Real Estate Used the software for: I used a free trial ### "review about LiveAgent" August 20, 2024 4.0 Pros Help me combine lots of channels from my customers. Cons The user interface is not friendly, and I wouldn't say I like the style. Review Source Response from CyberSentriq August 26, 2024 Hi Chen, Thank you for your feedback. We are glad to hear you are satisfied with LiveAgent's omnichannel functionality. Our team is constantly working on further improving the software, including the UI, so stay tuned for great updates coming your way! -LiveAgent team OK Omer K. Customer Service Representative Import and Export Used the software for: 6-12 months ### "Seamless Multichannel Communication" July 10, 2024 5.0 LiveAgent made my job as a customer service representative easy and truly effective with the help of innovative tools. Pros I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and accurately. Cons The first thing is a little bit busy interface, but in the grand scheme of things, it is not a deal-breaker in the least. Review Source AD Alen D. BDM Translation and Localization Used the software for: 2+ years ### "Satisfied user" July 9, 2024 5.0 Pros Support from the Liveagent in every case we had so far. Cons Nothing, everything is great and we like it. Alternatives considered [Daktela](https://www.capterra.com/p/229567/Daktela/) Review Source Response from CyberSentriq July 22, 2024 Hey there Alen :) Thank you for your 5-star review! The LiveAgent Team JA Joey A. Manager Cosmetics Used the software for: Less than 6 months ### "Great product for many reasons." July 4, 2024 5.0 A powerful customer support platform with a plethora of features that cater to the diverse needs of businesses. Its multichannel support, efficient ticket management, customization options, and robust reporting make it a compelling choice for companies seeking a comprehensive support solution. Pros Allows businesses to manage customer inquiries from various channels such as email, live chat, phone, and social media in one unified platform. This makes it convenient for us! Cons For small businesses like mine with limited budgets, the higher cost of LiveAgent's subscription plans may be a drawback. Alternatives considered [HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/) Reason for choosing LiveAgent happyfox was also tried out to use for our comapny. Review Source Response from CyberSentriq July 10, 2024 Hi Joey, thanks for your review. It's great to hear that you find LiveAgent's multichannel support convenient. We understand concerns about costs for small businesses. We aim to provide value and are happy to discuss your needs to find the best plan for you. Feel free to reach out anytime. - The LiveAgent Team SP Sona P. CRM Manager Automotive Used the software for: I used a free trial ### "Automotive - complaints management" July 31, 2024 4.0 Pros Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database in full version for 30 days is a great approach! A native language version for sharing with colleagues is a big advantage. Cons Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary. However, it is still possible to navigate the features and use the application in a meaningful way. Review Source Response from CyberSentriq August 5, 2024 Hi Sona, Thanks for your positive review! It's great to hear that you find LiveAgent intuitive and useful for managing customer complaints. If some features feel unnecessary, you can customize your workspace to suit your specific needs better. If you need help with this, feel free to reach out to our support team. - LiveAgent Team Prince Singh Y. Software Developer Education Management Used the software for: 6-12 months ### "LiveAgent - All-in-one customer service software" July 16, 2024 5.0 Pros It has good multi-channel support as it integrates with lot of communication channels like Gmail, phones and social medias as well. It is highly customizable as well. the features like Real-time chat and chat-routing are satisfactory Cons The layout and UI can be readdressed and tried to be improved . Application is Easy to use , but not easy to navigate Review Source Response from CyberSentriq July 22, 2024 Hey Singh! Thanks for your review and feedback! We’re happy to hear you like our multi-channel support and customization. We understand your concerns about the layout and navigation and appreciate the tips. We’re always working to get better. If you need anything else, just let us know. Cheers, The LiveAgent Team AC Aarti C. Product Manager Events Services Used the software for: 6-12 months ### "LiveAgent Review- Best IT Product" July 17, 2024 3.0 Overall we and our team is satisfied using LiveAgent, we recommend users to try and use it. Pros LiveAgent is very good product to use in our company, we are able to manage remotely IT support and technical tickets Cons We are very satisfied with support and services. And we do not have anything to dislike about these products. Review Source Response from CyberSentriq July 26, 2024 Hi Aarti, Thanks a bunch for your feedback! It's great to know you're happy with our support and services. If you ever need a hand or have any suggestions, just let us know. - The LiveAgent Team KH KIRAN H. customer service advisor Translation and Localization Used the software for: Less than 6 months ### "verification " September 9, 2024 3.0 I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details Pros It was easy to use the system the and get my question across Cons how long the responce took some times i was waiting a while Review Source BZ Brandon Z. Founder Real Estate Used the software for: I used a free trial ### "Great Product - a Little Hard to Setup Integration" July 10, 2024 4.0 I would say a good 4 out of 5 stars. There's always room for improvement, but for the price the value is phenomenal. Pros It's a super robust tool with a lot more tools than I would ever be able to use in a small business, however, it's still beneficial, even for a small operation like mine. Cons For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration. There were plenty of knowledge base articles that, when lined up, eventually got me to where I was going to get it all set up, but it was almost worth hiring someone on upwork to set it up for me. Review Source Response from CyberSentriq July 23, 2024 Hi Brandon, Thanks for your feedback! We appreciate your insights about LiveAgent. We understand integration can be challenging, especially without an IT background. Our support team is available 24/7 if you need assistance. We’re here to help make the setup smoother for you. The LiveAgent Team LL Lucky L. Sales Agent Import and Export Used the software for: Less than 6 months ### "Fairly Easy to Set Up and Use" August 7, 2024 4.0 Pros It's fairly easy to use. I'm not that computer savvy and figured things out rather quickly. Cons The support/technical team for LiveAgent is overseas. We had trouble connecting to their customer support at times. Review Source Response from CyberSentriq August 9, 2024 Hi Lucky, thanks for sharing your experience! It's great to hear that you found LiveAgent easy to use despite not being very computer savvy. We're sorry to hear about your trouble connecting with our support team as we are usually available 24/7 for all timezones. - The LiveAgent Team Talk to a Capterra advisor for free and get results within 15 minutes.