# LiveAgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is LiveAgent the right Help Desk solution for you? Explore 1753 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102188/airepbx/reviews --- LiveAgent 4.7 (1753) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 2nd, 2026 # Reviews of LiveAgent Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews IS Ishant S Chief Marketing Officer.Computer Software, 2 - 10 employeesUsed the software for: 1-2 years. “The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels.“ October 15, 2025 AF Alex F PresidentHospital & Health Care, 11 - 50 employeesUsed the software for: Less than 6 months. “It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on multiple windows with multiple views.“ October 21, 2025 IS Ishant S Chief Marketing Officer.Computer Software, 2 - 10 employeesUsed the software for: 1-2 years. “It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and in a personalized manner.“ October 15, 2025 AP Alyssa P VP of Customer SuccessInformation Technology and Services, 11 - 50 employeesUsed the software for: 6-12 months. “The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go.“ June 12, 2025 AS Anamika S Designing HeadDesign, 51 - 200 employeesUsed the software for: More than 2 years. “I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available.“ March 14, 2026 KV Kiruluta V sales representativeFund-Raising, 11 - 50 employeesUsed the software for: Less than 6 months. “The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses“ February 12, 2026 AV Aman V Product ManagerConsumer Goods, 501 - 1,000 employeesUsed the software for: 6-12 months. “It helps us to manage support tickets, live chats, social media questions with our customers.“ November 13, 2025 VJ Vaibhav kant J Founder’s officeHuman Resources, 51 - 200 employeesUsed the software for: Less than 6 months. “The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features.“ March 9, 2026 ## Showing most helpful reviews Showing 1-25 of 1753 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Sanket Y. Project manager Information Technology and Services Used the software for: 6-12 months ### ""An effective and dependable customer support solution"" March 26, 2026 5.0 Overall, I had a good time with LiveAgent. It helps us answer customers questions quickly and run support well. It's a good option for all businesses that need a reliable tool for support. Pros LiveAgent makes it very easy to take care of customer service. The ticket system helps keep things in order, and the live chat is fast. I like how easy the interface is to use, even for people who are new to it. Cons The interface can feel a little old fashioned at times, and it can take a while to set up advanced features. It works well once everything is set up, through. Review Source Dale C. Owner E-Learning Used the software for: Less than 6 months ### "So far so good...much better than what I was doing before." August 7, 2025 4.0 Good so far. It is a little early yet and I haven't explored all the capabilities as much as I should have, but overall am pleased with the investment. Pros The ability to create trackable tickets as opposed to email strings that would get lost in the pile. This has resulted in peace of mind, for the most part knowing I haven't forgotten about a customer that is needing help. Cons The same as what I like most: I would like for a color coding capability that indicates when a follow-up is needed. Right now I have to look at when whether the ticket has been resolved. Would be nice if it flagged. Alternatives considered [ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) Reason for choosing LiveAgent The person who helped me last fall through a demo was convincing, although I didn't sign up at that time. Kudos to her. Review Source Response from CyberSentriq August 20, 2025 Hello Dale, thank you so much for your review, we really appreciate it! Please, feel free to reach out to our support team anytime (24/7) – we'd be more than happy to help you find a way to tag or flag the tickets that need a follow-up, as you are describing. Our support specialists are true masters in navigating all the possible tagging and automation options available in LiveAgent, so chances are that there is a solution for this! :) - All the best, the LiveAgent team AS Anamika S. Designing Head Design Used the software for: 2+ years ### "A strong customer support and data sharing tool" March 14, 2026 4.0 Our team uses this platform for conducting live events and customer support with the help of email and chats. This has been one of the strongest software which works like a back bone for our business from last 3 years. Pros I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available. We use is on daily basis as the user interface is simple and easy to navigate. Cons The mobile app is boring and has Limited video conferencing tools available. I have also used the web version of live agent and it is quit interesting and also has different type of data sharing options available so new user to must try its web version. Review Source CM Christ M. Social Media Manager Professional Training & Coaching Used the software for: 6-12 months ### "Found beneficial ticket tracker and management system" March 19, 2025 3.0 Pros LiveAgent helps in centralizing all customer concerns from several channels in a ticketing system. This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints. Cons Some areas of LiveAgent are not very intuitive and it may take some time for new users to get the hang of it. This might actually prolong the time of onboarding and may also need extra time teaching as to how to use the system. Review Source Response from CyberSentriq March 20, 2025 Hi Christ, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your customer service. We understand that adjusting to any new system can have a bit of a learning curve, hence our sales team provides demo sessions past the initial presentation, consultation calls, as well as 24/7 support via chat and email - don't hesitate to reach out at any point and we will be happy to assist! -LiveAgent team Shivam A. Business strategist Marketing and Advertising Used the software for: 6-12 months ### "Best software for customer support management" January 27, 2026 5.0 Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. Pros They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. Cons the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. Switched from [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/) It lacks features compared to live agent and I can't spend at two places. Review Source MESHVKUMAR P. IT Associate Information Technology and Services Used the software for: I used a free trial ### "Feature Rich Help Desk Platform for Managing Customer Support Efficiently" March 26, 2026 5.0 Overall, I am having good experience with LiveAgent. It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times. Pros LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard. I really like the ticket handling system & live real time chat feature that help teams respond faster and keep track of customer conversations easily. Cons Only one thing that can be enhanced is the mobile experience, as some of features are more limited as compared to laptop version. Review Source Pushkar D. MIS Analysis Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "A Simple and Reliable Customer Support Tool" February 1, 2026 4.0 LiveAgent all in one ticketing system has really helped us respond faster and work better between teams. Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient. Pros The AI auto-reply helps us give quick responses to customers, and the integrations make it simple to manage all conversations from one platform. The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly. Cons We have not faced any glitches while using LiveAgent. It makes customer service easier and helps us build customer loyalty Review Source KV Kiruluta V. sales representative Fund-Raising Used the software for: Less than 6 months ### "Easier to use to chat with customers" February 12, 2026 5.0 I use the solution to provide real time customer support with our customers through the website and has helped us stay helpful and productive Pros Live Agent has the live typing insights which makes it easy for me to review what the client has typed before they hit send hence giving me a quickest way to respond on time, the interface has been kept clean to access all messages easily in the inbox Cons The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses Review Source AA Alex A. Residential staff Alternative Medicine Used the software for: I used a free trial ### "Live agent review" March 26, 2026 4.0 Live agent was super helpful once I learned how to work it. It was super easy and for the price you cannot beat. Pros Live agent was super easy Customer support is top notch. You cannot beat the value for the price. Really cool features once you learn how to work it. I really enjoyed messaging and emailing Cons The Ticket management wasn’t the all-around best but as far as the rest of the software, it worked really good. I liked it super easy to work. Review Source VkJ Vaibhav kant J. Founder’s office Human Resources Used the software for: Less than 6 months ### "Efficient Customer Support Platform with Powerful Features" March 9, 2026 4.0 Pros Easy-to-use interface, fast ticket management, and powerful automation that helps teams respond to customers quickly. Cons The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features. Review Source JS Jelfry S. Sales and customer support Agent Entertainment Used the software for: 2+ years ### "LiveAgent software " February 9, 2025 5.0 It's has been awesome, the easy interface, the customizable shortcuts, the customer services experience is just amazing Pros LiveAgent is a must for your company, you can make your work even easier that what it is right with all the tools it can provide, you can manage your hotlines or even on real.time chat with your customers, real time conversations makes customers feels appreciated and that can be translated to a happy customer bringing new ones for sure. Cons We haven't fine anything that we don't like yet about it, because you can customize it as you wish, use it as you need perfectly and really easy to understand for your agents, supervisors or managers Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Company made the decision, but it was one of the best actually Review Source Response from CyberSentriq February 13, 2025 Hi Jelfry, Thank you very much for your feedback review. We're glad you have been satisfied with LiveAgent and the benefits it brings to your customer service. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team CM Christian M. Customer Service Specialist Logistics and Supply Chain Used the software for: 1-2 years ### "A five star experience with LiveAgent." January 13, 2025 5.0 Wow, how I wish I heard about it earlier. I absolutely love it's features and it's intergrations. Pros I am able to answer more tickets with LiveAgent. Satisfy your customers with fast and productive replies. This is the right tool for our business and their customer service is very good. The fact that it has advanced chat features makes communication proactive. Unlimited call recordings, excellent customer care, there is a lot to mention, try it and you shall testify. Cons Nothing at all, it's amazing how this software works Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) LiveAgent has more advanced chat features compared to it's competitors. Review Source Response from CyberSentriq January 14, 2025 Hi Christian, Thank you very much for your kind review. We are glad to hear LiveAgent has been the right choice for you and that you have been satisfied with both the system and the customer service. We're here for you 24/7 in case of any questions! -LiveAgent team BT Brett T. GM E-Learning Used the software for: 2+ years ### "It's great to see the improvements ..." October 3, 2025 5.0 Really enjoying learning the new features and improved versions of the old ones. Is not too complex to work out the set-up and Support are readily available. One thing I have noted is that LA has been a round for years in this space and have always represented excellent value - and that has increased in my view. Pros Used Live Agent a few years ago but decided to look at it when a new need came up. Could not believe how it had improved - amazing! So many more features that made it more powerful and still at the same price per seat which is huge value! It has always been intuitive to use and managing tickets is still straight forward. Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients. I guess the big change these days is the use of AI and I am looking forward to getting into using the automations. Cons I am still enjoying reconnecting with the platform but one thing I am yet to discover the ability to create "funnels" to direct tickets to specific topics of concern. I see Departments maybe the way forward in this space. Review Source SK Sourabh K. Operations Analyst Consumer Services Used the software for: 1-2 years ### "Customer support platform with minimum investment" July 29, 2025 4.0 The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after installing liveagent we are able to automate lots of customer support challenges and build a better relationship with them with minimum resources investment Pros As we belong from a service industry thats why we get different types of messages from different platforms like emails, socialmedia and websites. We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time Cons The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees Review Source Response from CyberSentriq August 20, 2025 Hello Sourabh, thank you very much for your review! We are glad to hear that LiveAgent's automation features made your customer support operations more efficient! :) Thank you also for your feedback regarding the mobile app. We believe that LiveAgent and its multiple features are best utilized in a desktop setting, but we understand the need to always be there for your customers, even on-the-go. The mobile app is here for those cases. Rest assured that your feedback has been noted and will be passed on to our product team! - All the best, the LiveAgent team TM Tammy M. Owner Retail Used the software for: 6-12 months ### "Fantastic liveagent app" May 21, 2025 5.0 Overall experience was famtastic I thought it was perfect that you keep all interactions with clients so i could go back and review and see what other representatives have helped them with in thebpast Pros I liked the liveagent app because its easy to install and setup on my webpage. I liked that it was simple to use install and kept all records of interactions with cliets. Cons I liked everything about it but i wish i could change the icon color to blend with my website. I also would have liked to change the icon. Review Source Response from CyberSentriq May 23, 2025 Hi Tammy, thank you so much for your review! It's great to hear that you have been satisfied with LiveAgent so far. If you are reffering to the LiveAgent live chat button displayed on your website, it comes in several design options to choose from, so hopefully, you can find one which suits your style! If you need help with setting this up, or with anything else, our support team is here for you 24/7! - All the best from the LiveAgent team NS Natalia S. Salesforce Developer Information Technology and Services Used the software for: 2+ years ### "A great tool for customer support " May 20, 2025 4.0 LiveAgent has been key to unifying these interactions, allowing us to provide a more streamlined and efficient service.In terms of overall experience, LiveAgent has been a positive for our day-to-day operations. The system is stable, and we appreciate its flexibility. The seamless integration with other marketing tools we use has also been a big plus. Pros LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and improving both the agent and customer experience. Automation features, such as predefined messages and automated workflows, have allowed us to reduce response time and focus our efforts on more complex cases, increasing our overall productivity. Cons The interface customization, while effective, can be a somewhat laborious process. And the reporting dashboard, while valuable, could benefit from a more intuitive interface to facilitate data interpretation. Review Source Response from CyberSentriq June 10, 2025 Hi Natalia, thank you so much for your review! We appreciate all the positive feedback, as well as the points which suggest some room for improvement. We hope that you'll stay satisfied with LiveAgent for a long time to come, and if you ever need asssitance, our support team is here for you 24/7! - Wishing you all the best, the LiveAgent team DS Dilak S. Senior Experience Designer Design Used the software for: 2+ years ### "Most Sophisticated Help Desk and Customer Support Program of All Times" March 4, 2025 5.0 Pros LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets. Cons Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects. Review Source Response from CyberSentriq March 5, 2025 Hi Dilak, Thank you very much for your review. We are glad to hear you have been satisfied with LiveAgent for many years and that it has been beneficial to your work and customer service. Our team is here for you 24/7 in case of any questions! -LiveAgent team Elizabeth H. Pharmacy Operations Manager Pharmaceuticals Used the software for: 2+ years ### "LiveAgent is the secret ingredient to better interactions and communications." February 18, 2025 5.0 We have experienced improvements in our communications and support services since the introduction of LiveAgent. It has been a reliable platform for streamlining our communications with clients and customers allowing us to offer brilliant support services. Pros Setting up LiveAgent was so easy and it was easy to customize to meet our needs. The advanced security and privacy features that ensure safe communication environment. LiveAgent has a live chatting feature for quick information sharing. The performance reports help analyze and improve our communications and support services to clients and customers. Cons LiveAgent has shown no cracks in its performance. No complaints about it. Review Source Response from CyberSentriq February 25, 2025 Hi Elizabeth, Thank you very much for your review. We're glad to hear you have been satisfied with LiveAgent and the benefits it brings to your support communications. Our team is here for you 24/7 in case of any questions! -LiveAgent team EW Evan W. Member Services Manager Non-Profit Organization Management Used the software for: Less than 6 months ### "Easy to Use and a Fair Price" June 12, 2025 5.0 Overall it's been a good experience. Easy to use for our staff members and our customers seem to like it as well. Pros Once accustomed to the system, LiveAgent is fairly east to use for both our staff agents and for our customers. Cons Some things are not always intuitive to find when navigating in the account, and it takes some digging around. One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over the chat. Review Source Response from CyberSentriq June 18, 2025 Hi Evan, Thank you so much for your positive commennts and your feedback! We’re glad you find LiveAgent easy to use and reasonably priced — that is what we're aiming for! We also appreciate your suggestion for improvement regarding the chat transfers. If you ever need help with navigation or anything else, please don’t hesitate to reach out — we're here for you 24/7! — The LiveAgent Team JN Jorge N. CEO Computer Software Used the software for: 2+ years ### "One of the Best Ticketing Systems" May 2, 2025 5.0 It is a mature and comprehensive system that continues to evolve month after month. Pros One of the system's greatest strengths is its quick and easy implementation. Additionally, the customer support service is highly valuable and responsive Cons What we believe could be improved is the integration with the WhatsApp Business API, particularly so that LiveAgent’s internal triggers can interact more effectively with sending WhatsApp messages Review Source Response from CyberSentriq May 5, 2025 Hi Jorge, thank you very much for your positive feedback, as well as for your suggestion for further improvement, which is always valuable to us! We are happy to hear that you are satisfied with LiveAgent overall. Don't forget that our support team is available to you 24/7, should you ever experience any issues! - The LiveAgent Team SK Sonu K. Business Development Manager Automotive Used the software for: 1-2 years ### "Most genuine customer help and support provider" November 7, 2024 4.0 Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal with every problem which in day to day basis after installing livechat in our business the effectiveness of customer support has been improved alot and we are also able to save a lot of time. Pros Live agent is one of the most advanced chatbot tool which help our business to connect with our customers through chats, phone calls and other sources. It works online and it's interfaces is also quite simple and easy to navigate and learn as we have been using this from more than 2 years now. So, it has definitely helped us in laying off lots of physical customer support from the organisation. Cons I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other hand it also provides lots of chatting options and customer connectivity features in the organisation but it may not be a great tool for small companies or local businesses. Review Source Response from CyberSentriq November 19, 2024 Hi Sonu, Thank you very much for such a kind review. We are glad to hear LiveAgent has been the right choice for you and that you have benefited from its multichannel capabilities. Our team is here for you 24/7 in case of any questions or issues! -LiveAgent team VR Verified Reviewer Business Development Executive Computer & Network Security Used the software for: Less than 6 months ### "LiveAgent Leads the Way in Customer Support Excellence" May 29, 2025 5.0 LiveAgent has transformed the way we connect with our customers. It helps us offer support that’s not only smooth and efficient but also genuinely caring making sure our customers always feel heard and valued. Pros Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in one simple, organized chat interface. LiveAgent live chat makes it easy to share information instantly and its performance reports give us helpful insights to improve how we communicate and support our customers. Cons LiveAgent has really impressed us. Everything works smoothly, and we haven’t faced any problems. It’s been a very easy and satisfying experience for us. Review Source Response from CyberSentriq June 18, 2025 Hi! Thank you so much for your kind review! We're really glad to hear that LiveAgent is helping you stay on top of customer communication and that everything’s been running smoothly for you. We appreciate your support! - The LiveAgent Team Amit R. Senior technical support engineer Computer & Network Security Used the software for: Less than 6 months ### "Customer Support That Works Across Chat, Email and More" August 5, 2025 5.0 It was becoming too much for our team. After we started using LiveChat, we could reply faster and automate the simple stuff, which saved us a lot of time. Pros We really like how LiveAgent shows us clear reports, so we know how wecare doing with customers. Talking or chatting with them directly is super easy, and everything—social media, live chat, tickets—is all in one place. It is easy to set up, simple to use, and helps our team respond faster. Plus, their support team is awesome. Cons LiveAgent has done everything I expected. I haven not run into any issues. it has been a great experience all around. Review Source Response from CyberSentriq August 20, 2025 Hi Amit, thank you for your review! We're glad to hear that LiveAgent has fulfilled your expectations! :) - Best, the LiveAgent team LL Lucas L. Information Technology Manager Retail Used the software for: 6-12 months ### "Enhanced our support operations through its integration capabilities" March 19, 2025 4.0 Pros With LiveAgent integration we have identified that LiveAgent offers extensive opportunity to integrate it with various business tools that enrich our work. This integration ensures that our support team is able to get some information they need without having to go somewhere else. Cons A functional limitation is the absence of an icon showing the number of unread messages. This results in communications break between agents because they might not be informed of any fresh enquiries that need their attention. Review Source Response from CyberSentriq March 20, 2025 Hi Lucas, Thank you very much for your review. We're glad to read you have been satisfied with LiveAgent and the benefits it brings to your support team. Agents can see the number of tickets that require their attention in the To Solve widget, in the "All" filter, or in the main dashboard - don't hesitate to contact our support via chat or email at support@liveagent.com if you have further questions regarding viewing unread messages. We're here for you 24/7! -LiveAgent team DO David O. Co-Founder Information Technology and Services Used the software for: 2+ years ### "LiveAgent: Live Chat, Customer Support & Service Program" October 8, 2024 5.0 Pros LiveAgent is used across all departments in my organization. I like that it allows me to offer live customer support. Cons It was quite daunting to integrate to our company website until we acquired support from the vendor success team. Review Source Response from CyberSentriq October 15, 2024 Hi David, Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that you were satisfied with the support provided by our team during the integration process. We are here for you 24/7 in case of any questions or issues! -LiveAgent team Talk to a Capterra advisor for free and get results within 15 minutes.