--- title: "Vision Helpdesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Vision Helpdesk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/102230/Vision-Helpdesk/" page_type: "product" language: "en" --- # Vision Helpdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vision Helpdesk ## What is Vision Helpdesk? Vision Helpdesk's Live Chat Software is a secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customer Key Aspects of Live Chat Software – \* User-Friendliness  \* In-Built into Customer Support tools  \* Multi-Company Live Chat Management  \* Device-Independent (Browser-based) \* Enhance Customer Support Team’s productivity  \* Engage Website Visitors to Increase Sales. \* Powerful Automation  ## What is Vision Helpdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 48 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $15 Per User, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... - Customer Service / 2026 - Help Desk / 2026 - Issue Tracking / 2026 - Service Desk / 2026 Our "Best of" badge program showcases products with the highest ratings... Do you work for Vision Helpdesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.visionhelpdesk.com/&name=Vision Helpdesk) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Vision Helpdesk 4.6 (48) VS. [4.4 (4,087)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $15 Per User, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (42) Ease Of Use 4.3 (18,133) Value For Money 4.4 (31) Value For Money 4.2 (12,819) Customer Service 4.6 (41) Customer Service 4.3 (14,052) ## Vision Helpdesk alternatives [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) [4.4 (18,798)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/61368/Salesforce/) [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [4.5 (3,465)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/124981/Freshdesk/) Highest Rated [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/102188/LiveAgent/) [LiveChat](https://www.capterra.com/p/62194/LiveChat/) [4.6 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/62194/LiveChat/) [View all alternatives](https://www.capterra.com/p/102230/Vision-Helpdesk/alternatives/) ## FAQs about Vision Helpdesk Overview ### Which roles and teams benefit most from Vision Helpdesk? Vision Helpdesk is most used by support leaders, IT administrators, and business owners who need to manage customer tickets, automate service workflows, and maintain response quality. Executives and directors use it for visibility into support performance, while technical teams rely on it to organize requests, assignments, and multi-channel customer communication. Answer based on 36 reviews Overview ### What company size and industries is Vision Helpdesk built for? Vision Helpdesk is for small businesses, which make up 83% of reviewers, especially Information Technology and Services companies at 16%. It also fits ecommerce, online businesses, software companies, support teams, and web hosting companies, with additional use across midsize firms at 14%, enterprises at 3%, security, and nonprofit organizations. Answer based on 48 reviews Features and Usability ### What are the key features of Vision Helpdesk? Vision Helpdesk offers ticket management, support ticket tracking, and automated routing for incident, issue, and problem management. Core capabilities also include a self service portal, knowledge base management, multi-channel communication, SLA management, reporting and analytics, and access controls with role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? Vision Helpdesk starts at $15 per user/month for Starter Help Desk, with annual SaaS pricing from 12 and plans up to Enterprise Service Desk at 60. Free version and free trial are available. Reviewers often call it cost-effective, though some small teams say costs can feel high depending on needed features. Answer based on 12 reviews Integrations ### Which third-party tools and platforms does Vision Helpdesk integrate with? Vision Helpdesk connects natively to over 30 integrations, including WHMCS, Gmail, Google Workspace, Microsoft 365, Jira, Mailchimp, Aircall, and FreshBooks. It also supports communication, CRM, billing, and collaboration tools such as GoTo Meeting, LiveChat, LinkedIn for Business, and Meta for Business. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Vision Helpdesk offer? Vision Helpdesk provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover group learning, documentation offers written reference material, and videos provide self-paced learning. Answer based on 1 reviews Getting Started and Support ### What customer support options does Vision Helpdesk offer, and how do users rate the experience? Vision Helpdesk offers email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as helpful, responsive, and effective during setup and troubleshooting, though some mention slower email replies, hard-to-find guides, limited documentation, and occasional gaps when dealing with integrations. Answer based on 25 reviews Features and Usability ### How good is the Vision Helpdesk user interface? Vision Helpdesk offers a clean, straightforward interface that makes ticket creation, assignment, and tracking easy for many support teams. Small businesses and IT departments often like the clear dashboard, customization, and multi-company views, though some users mention an initial learning curve, dated design areas, and occasional navigation issues. Answer based on 13 reviews Features and Usability ### Is Vision Helpdesk easy to use? Vision Helpdesk works well for everyday ticket handling, but ease of use depends on which features a team uses. Many support teams find setup, navigation, and ticket tracking intuitive, while some users say forums, certain advanced settings, and parts of the interface feel complex or require extra training. Answer based on 11 reviews ## Features AI summary Based on 6,901 Live Chat reviews Capterra data shows that buyers of live chat software rank the following features as their top priorities: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**43%**) Vision Helpdesk includes all three of the features reviewers rate most important: **Chat/Messaging**, **Real-Time Notifications**, and **Multi-Channel Communication**. Together, these capabilities help businesses respond faster, manage conversations across channels, and keep support interactions current, allowing teams to deliver more consistent customer service and handle inquiries more efficiently. Chat/Messaging 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Multi-Channel Communication 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Mobile Access 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Transcripts/Chat History 5.0 (5) 60.00% of 5 reviewers that rated this feature as important or highly important View messages sent by both parties during the chat conversation Email Management 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Vision Helpdesk 90 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Assignment Management: Assign issues and tasks based on availability or required skills - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Change Management: Track and monitor efficient handling of all changes/transitions - Chat/Messaging: Communicate using direct chat or messages within the system - CMDB: Configuration Management Database - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Configurable Workflow: Configure existing workflows to meet your organization's needs - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Document Storage: Store and organize documents in a centralized system - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Geotargeting: Geographic location of visitors determines behavior of the software - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Auditing: Inspecting the issue resolution process for compliance with related systems and regulatory guidelines - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Scheduling: Schedule and assign issue completion dates and/or times - Issue Tracking: Record and follow the progress of every issue - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Macros/Templated Responses: Templated responses for responding quickly to recurring support requests - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Offline Form: Form to collect visitor contact information when live chat isn't available - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Recurring Issues: Set an issue to repeat - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Rules-Based Workflow: Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work - Scheduled/Automated Reports: Set a time to generate routine reports automatically - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Management: Create, manage and track all task activities and progression - Task Progress Tracking: Track the status and progress of tasks - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (32) 4.6 Based on 32 reviews ## Pricing Value for money 4.4 (31) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/102230/Vision-Helpdesk/pricing/) Starter Help Desk $15.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Apply SLA Plans to Single Ticket - Article Comments and Approval Mechanism - Assign Ticket to Multiple Staff Agents - Auto Client Registration on Email - Business Hour Schedule and Holiday Management - Client and Department Level - Client Import Through CSV - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Create Organization - Create Teams and Include Staff as Team Members - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - Fully Customizable Client Portal Templates - Gamification - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - IP Based Staff Login Restriction - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - SSL Support for Saas License - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - System Overview - Tags and Flags - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Type and Priority - Tree Structure With Ticket Counts for Companies - Two Factor Authentication for Clients - Update Notification for Each Module - User Registration Forms Pro Help Desk $25.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attachments Posts - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Create - Create Organization - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Pre-Paid and Post Paid Ticket Billing - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Windows Phone App Satellite Help Desk $30.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attachments Posts - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Create - Create Organization - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Pre-Paid and Post Paid Ticket Billing - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Pro Service Desk $40.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Asset Relationships - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attach Child Assets - Attachments Posts - Auto Calculating Book Value - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - CMDB (Configuration Management Database) - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Configuration Items (CI) Tracking - Contract Approval - Contract Expiry Notification - Contract Time Lines and Pricing - Create - Create and Track Contracts Between 3rd Party or Outside Suppliers - Create Organization - Create Product and Vendor Catalogue - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Different Service Specification - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Display Services on Client Portal - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Financial Management - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Impact Analysis Across Cis - Import and Export Knowledge Base Area - Import Asset by Database Field Mapping - Incident Automation - Include Product/Vendor in CI/Asset - Include Product/Vendor in Contract - Integrated Custom Client Survey - Integrated With Tickets / Incident - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - ITIL Reports - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level CI Types - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Plan and Predict IT Expenditures - Pre-Paid and Post Paid Ticket Billing - Products and Vendors - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Service Requests From Client Portal - Set Operation Privileges and Access Rights to Teams - Setup Depreciation Methods - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tracking Current Expenditures - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Enterprise Service Desk $60.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval and Monitoring the Changes - Approval From Clients - Approval Management - Article Comments and Approval Mechanism - Asset - Asset Relationships - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attach Child Assets - Attachments Posts - Auto Calculating Book Value - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - Business Justification - CAB Users - Calendar - Change - Change Approval Custom Workflow - Change Closure With Reason - Change Description - Change Timeline - Change Type - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - CMDB (Configuration Management Database) - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Configuration Items (CI) Tracking - Contract Approval - Contract Expiry Notification - Contract Time Lines and Pricing - Create - Create and Track Contracts Between 3rd Party or Outside Suppliers - Create Organization - Create Product and Vendor Catalogue - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Different Service Specification - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Delivery - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Display Services on Client Portal - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Financial Management - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Impact Analysis Across Cis - Implementation - Import and Export Knowledge Base Area - Import Asset by Database Field Mapping - Incident Automation - Include Product/Vendor in CI/Asset - Include Product/Vendor in Contract - Integrated Custom Client Survey - Integrated With Tickets / Incident - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - ITIL Reports - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Known Error - Leader-Board and Quest Support - Link and Split Tickets - Linked With Changes - Linked With Tickets / Incidents - Linking the Release With Incident - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level CI Types - Multi Level Ticket Escalation Rules - Notify Everybody in Organization - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Plan - Plan and Predict IT Expenditures - Planning - Planning and Scheduling the Release - Pre-Paid and Post Paid Ticket Billing - Problem - Problem Analysis - Problem Detailed Analysis - Problem Identification - Problem Impact Analysis - Problem Review - Problem Timeline - Products and Vendors - Proposed Plan - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Release - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Reviewing the Change Request - ROI - Role Assignment – Resource - Roll Out & Back Out Plan Description for an Change - Schedule Releases - Scheduling - Scheduling and Role Assignment - Self Service Portal Customers Can Submit and Track Their Tickets - Service Requests From Client Portal - Set Operation Privileges and Access Rights to Teams - Setup Depreciation Methods - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - Solution to Identified Problems - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Staff or Group and CAB User - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Testing - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Track and Rollback Changes - Tracking Current Expenditures - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Value for money 4.4 (31) 4.4 Based on 31 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (41) 4.6 Based on 41 reviews ## User reviews Overall rating 4.6 Based on 48 reviews Filter by rating 5(33) 4(12) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Rabindra K. Network Security Administrator Computer & Network Security ### "Decent but Dated - Does the Job" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 30, 2025 It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors. Pros The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process. Cons The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Vehicle integration engineer Automotive ### "Best customer support desk " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 24, 2025 My overall rating is very good for customer support and value for money. I refer my colleagues to use this software Pros Best service request process for customer. Easy to report the issues The resolution process is fast. Cons Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Connor D. Service desk analyst Telecommunications ### "I love vision helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 15, 2025 Pros Vision helpdesk is the easiest out of all the helpdesks to use. It has many functions and has really helped me and my business Cons I found that for some software I use I could link them and the customer support on this matter was poor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Isaac A. CEO Human Resources ### "Vision Helpdesk is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Vision help desk has been great! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy! Pros Vision help desk has been great for my office to use! Its customer service features and gamification have been wonderful and easy to work on a daily basis. Cons The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM el mestapha E. développement de programmes Program Development ### "mon avis à propos du logiciel Vision Helpdesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 13, 2025 Pros Fonctionne parfaitement avec une belle police. Facile à utiliser. Un bon logiciel à un prix abordable. Vision Helpdesk gère toutes sortes d'interactions client depuis différents canaux (e-mail, chat, téléphone, réseaux sociaux) depuis un seul et même endroit. C'est très pratique pour tout organiser. Cons Vision Helpdesk est prévenant et collectif, rendant la communication simple. La page Forums est très complexe et peu conviviale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alexis M. CEO Accounting ### "Great product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 22, 2025 Pros Compatible with everything about my company Cons There isn’t one thing I can pin point that I do not like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Darius S. CEO Construction ### "Best product ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2025 My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well. Pros This product is a really good and easy solution. Cons There are no dislikes about this service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Deanna C. Leasing Agent Real Estate ### "useful yet satisfying " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2025 I would give it a 7 of 10 , features need to be more updated Pros Helped during the patient intake process Cons Can be better updated for the price that's paid Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP LEONARDO P. Management Accountant Hospitality ### "A Comprehensive Guide to Vision Helpdesk: Pros, Cons, and Overall Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 7, 2025 Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved. Pros Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized. Cons Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MO Madeline O. Owner Photography ### "Wonderfully live agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2025 Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast. Pros Off company website when I went to check on my account status Cons It was like speaking to a live agent. They were fast and so informative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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