# Vision Helpdesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Vision Helpdesk Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/102230/Vision-Helpdesk --- # Vision Helpdesk Software Review 2026: Features, Integrations, Pros & Cons Last updated on February 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Vision Helpdesk ## What is Vision Helpdesk? Vision Helpdesk's Live Chat Software is a secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customer Key Aspects of Live Chat Software – \* User-Friendliness  \* In-Built into Customer Support tools  \* Multi-Company Live Chat Management  \* Device-Independent (Browser-based) \* Enhance Customer Support Team’s productivity  \* Engage Website Visitors to Increase Sales. \* Powerful Automation  ## What is Vision Helpdesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Overall rating Based on 48 user reviews Reviews sentiment Positive 94% Neutral 6% Negative 0% Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Vision Helpdesk alternatives Highest Rated [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (18,770)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.4 (4,076)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/102230/Vision-Helpdesk/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Alerts/Escalation 4.5 (8) 62.50% of 8 reviewers that rated this feature as important or highly important System alerts about the need to escalate an issue or request Ticket Management 4.6 (8) 62.50% of 8 reviewers that rated this feature as important or highly important Track, manage, or resolve user requests and IT incidents/issues Activity Dashboard 4.3 (7) 85.71% of 7 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities Mobile Access 5.0 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Real-time Consumer-facing Chat 4.9 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Vision Helpdesk 90 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Assign issues and tasks based on availability or required skills Tickets are automatically assigned to specific agents based on predefined rules Create and automatically send premade copy in response to customer messages Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Shortcuts for inputting frequently used messages Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Configuration Management Database Provides a channel for team members to share media files, communicate, and work together Leave comments and notes on documents for others to view Configure existing workflows to meet your organization's needs Identify component attributes like servers, hardware, software, and manage relationships across all services Manage, organize, and store contact information Track, store, and access client contracts or licenses A collection of customer information such as contact details, demographics, previous interactions, etc. Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Store and organize documents in a centralized system Assemble applications and processes by dragging over and arranging pre-built components Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Public or private sharing of digital files such as documents, audio/video, images, and more Geographic location of visitors determines behavior of the software Managing service requests, incidents, IT issues & support with a ticketing system Manage and track all disruptions and incidents Track interaction history by documenting conversations for contacts Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Schedule and assign issue completion dates and/or times Record and follow the progress of every issue Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Templated responses for responding quickly to recurring support requests Access software remotely via mobile devices Access the system via a mobile application Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Form to collect visitor contact information when live chat isn't available A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Arrange tasks based on the level of priority or urgency Copy on the page or chat window encouraging the user to engage with the chat option Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Plan and coordinate all the resources, costs and time needed to execute assignments Monitor wait time and abandonment for incoming requests that have not been routed Engage in direct, instant messaging with customers, users, etc. Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Set an issue to repeat Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Automates and streamlines business processes by creating a sequence of predefined rules and actions that govern the flow of work Set a time to generate routine reports automatically Search and filter data across systems to locate required information by entering keywords or certain criteria Online portal through which end users can access the system, manage tasks, or obtain information Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Allow users to access multiple services after entering their login credentials once Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track the status and progress of tasks Set up connections to third-party platforms to improve business processes Track, manage, or resolve user requests and IT incidents/issues View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents An extended application or connector that enables users to perform additional services with their current set of tools Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (32) 4.6 Based on 32 reviews ## Pricing Value for money 4.4 (31) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/102230/Vision-Helpdesk/pricing/) Starter Help Desk $15.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Apply SLA Plans to Single Ticket - Article Comments and Approval Mechanism - Assign Ticket to Multiple Staff Agents - Auto Client Registration on Email - Business Hour Schedule and Holiday Management - Client and Department Level - Client Import Through CSV - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Create Organization - Create Teams and Include Staff as Team Members - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - Fully Customizable Client Portal Templates - Gamification - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - IP Based Staff Login Restriction - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - SSL Support for Saas License - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - System Overview - Tags and Flags - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Type and Priority - Tree Structure With Ticket Counts for Companies - Two Factor Authentication for Clients - Update Notification for Each Module - User Registration Forms Pro Help Desk $25.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attachments Posts - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Create - Create Organization - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Pre-Paid and Post Paid Ticket Billing - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Windows Phone App Satellite Help Desk $30.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attachments Posts - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Create - Create Organization - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Import and Export Knowledge Base Area - Incident Automation - Integrated Custom Client Survey - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Pre-Paid and Post Paid Ticket Billing - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Set Operation Privileges and Access Rights to Teams - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Pro Service Desk $40.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval From Clients - Article Comments and Approval Mechanism - Asset Relationships - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attach Child Assets - Attachments Posts - Auto Calculating Book Value - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - CAB Users - Calendar - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - CMDB (Configuration Management Database) - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Configuration Items (CI) Tracking - Contract Approval - Contract Expiry Notification - Contract Time Lines and Pricing - Create - Create and Track Contracts Between 3rd Party or Outside Suppliers - Create Organization - Create Product and Vendor Catalogue - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Different Service Specification - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Display Services on Client Portal - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Financial Management - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Impact Analysis Across Cis - Import and Export Knowledge Base Area - Import Asset by Database Field Mapping - Incident Automation - Include Product/Vendor in CI/Asset - Include Product/Vendor in Contract - Integrated Custom Client Survey - Integrated With Tickets / Incident - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - ITIL Reports - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Leader-Board and Quest Support - Link and Split Tickets - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level CI Types - Multi Level Ticket Escalation Rules - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Plan and Predict IT Expenditures - Pre-Paid and Post Paid Ticket Billing - Products and Vendors - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Self Service Portal Customers Can Submit and Track Their Tickets - Service Requests From Client Portal - Set Operation Privileges and Access Rights to Teams - Setup Depreciation Methods - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Tracking Current Expenditures - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Enterprise Service Desk $60.00 Per User,Per Month It includes: - Add Private Comments to Ticket - Add Private Ticket Notes and Client Notes - Add Symptoms for an Incident - Admin Access Rights and Admin Setting Permissions - Advance Html Editor - Advance Ticket Search Using Different Criteria - Android Phone App - Applying Bill Rate and Sending Invoice Using Workflows - Apply SLA Plans to Single Ticket - Approval and Monitoring the Changes - Approval From Clients - Approval Management - Article Comments and Approval Mechanism - Asset - Asset Relationships - Assign and Track Tasks - Assign Ticket to Multiple Staff Agents - Attach Child Assets - Attachments Posts - Auto Calculating Book Value - Auto Client Registration on Email - Billing Automation - Billing Software’s - Business Hour Schedule and Holiday Management - Business Justification - CAB Users - Calendar - Change - Change Approval Custom Workflow - Change Closure With Reason - Change Description - Change Timeline - Change Type - Client and Department Level - Client Import Through CSV - Client Management - Client Portals With Its Own Knowledge-Base Support - Clients Can Add Sub Contacts and Set Their Ticket Submission Permissions - Clients Notes and Files Attachment to Client Profile - CMDB (Configuration Management Database) - Company-Admins - Complete Data Isolation Among Companies and Its End Users - Configuration Items (CI) Tracking - Contract Approval - Contract Expiry Notification - Contract Time Lines and Pricing - Create - Create and Track Contracts Between 3rd Party or Outside Suppliers - Create Organization - Create Product and Vendor Catalogue - Create Teams and Include Staff as Team Members - CRM and CMS Software’s - Custom and Graphical Reports - Custom Email Templates - Customer Feedback and Ticket Rating - Custom Fields for Different Service Specification - Custom Fields for Ticket Creation - Custom Labels - Custom Ticket Filters - Custom Ticket Listing Views - Custom Ticket Status - Default Company and Client Language Setup - Define Password Strength - Delivery - Department Access to Clients Too - Departments and Status - Department Wise Staff Access - Different Time Zones for Companies and Staff Members - Display Services on Client Portal - Each Client Portal Can Have Its Own Website URL in Browser - Ecommerce - Email Notification to Staff Agents - Email Ticketing - Encrypted Passwords in Database - Export Ticket to PDF and CSV - External or Internal Forums - Facebook Integration - Financial Management - Follow the Forum Articles - Forum Articles Mark as Sticky - Fully Customizable Client Portal Templates - Gamification - Get Assistance to Solve Tickets - Group Clients Under Organization - Impact Analysis Across Cis - Implementation - Import and Export Knowledge Base Area - Import Asset by Database Field Mapping - Incident Automation - Include Product/Vendor in CI/Asset - Include Product/Vendor in Contract - Integrated Custom Client Survey - Integrated With Tickets / Incident - Internal Knowledge-Base for Staff - Internal Ticketing - Internal Tool for Staff Members to Collaborate - Invoice Creation - IP Based Staff Login Restriction - Iphone and Ipad App - ITIL Automation - ITIL Reports - Knowledge-Base - Knowledge-Base Suggestion for Staff and Client Portal - Known Error - Leader-Board and Quest Support - Link and Split Tickets - Linked With Changes - Linked With Tickets / Incidents - Linking the Release With Incident - Link Task to Tickets - List of All Pending Approvals - Live Chat - Live Chat Integration - Macro or Canned Response - Manage Profile and Sub-Contacts - Manual Registration and Approval Mechanism - Mark Spam and Ban User - Merge - Module-Wise - Multi Language Email Templates - Multi Language Support for Client and Staff Portal - Multi Language Support for Knowledge-Base - Multi Level Category Based Knowledge-Base - Multi Level CI Types - Multi Level Ticket Escalation Rules - Notify Everybody in Organization - One to Many and One to One Blab Support - One to One & Group Chat - Outgoing Email SMTP Support - Overview for All the Modules - Per Department Staff Agent Signature - Plan - Plan and Predict IT Expenditures - Planning - Planning and Scheduling the Release - Pre-Paid and Post Paid Ticket Billing - Problem - Problem Analysis - Problem Detailed Analysis - Problem Identification - Problem Impact Analysis - Problem Review - Problem Timeline - Products and Vendors - Proposed Plan - Public and Private Access for the Files - Q and A - Quick Ticket and Client Search - Reason on Incident Closure Status - Recurring Tasks and Sub-Tasks - Release - Remote Desktop Access and Meeting Tools - Responsive Mobile Ready Portal - Reviewing the Change Request - ROI - Role Assignment – Resource - Roll Out & Back Out Plan Description for an Change - Schedule Releases - Scheduling - Scheduling and Role Assignment - Self Service Portal Customers Can Submit and Track Their Tickets - Service Requests From Client Portal - Set Operation Privileges and Access Rights to Teams - Setup Depreciation Methods - Setup Multiple SLA Plans - Several Data and Graphical Reports Offered - Share Knowledge-Base - Share Staff Members or Keep Them Isolated Too - Single Database and Single Staff Portal With Different Branded Client Portals for Each Company - Social Media - Solution to Identified Problems - SSL Support for Saas License - Staff Communication Remains Safe Inside Your Organization - Staff Hierarchy (Super-Admins - Staff Import Through CSV - Staff or Group and CAB User - Suggestions and Download Support - Supports Images - System Overview - Tags and Flags - Task - Task Automation - Task Notifications - Tax Rules and Payment Gateway Support - Team Communication - Team Managers - Teams and Staff Members) - Testing - Ticket Auto Assign Rules (Round Robin) Using Workflow - Ticket Auto Close Rules Using Workflow - Ticket Dispatch Rules Using Workflow - Ticket Lock or Agent Collision Detection - Ticket Management - Ticket Scheduling - Ticket Type and Priority - Time and Ticket Based Billing Support - Time Based Billing : Time Credit - Time Tracking - Topic Comments and Approval Mechanism - Track and Rollback Changes - Tracking Current Expenditures - Tree Structure With Ticket Counts for Companies - Twitter Integration - Two Factor Authentication for Clients - Update Notification for Each Module - Urgency - User Registration Forms - Voip - Voip Integration - Websites Can Be Hosted on Different Servers - Windows Phone App Value for money 4.4 (31) 4.4 Based on 31 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Slack](https://www.capterra.com/p/135003/Slack/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (41) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (41) 4.6 Based on 41 reviews ## User reviews Overall rating 4.6 Based on 48 reviews Filter by rating 5(33) 4(12) 3(3) 2(0) 1(0) Mentioned topic Sorted by most recent Rabindra k. Network Security Administrator Computer & Network Security ### "Decent but Dated - Does the Job" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 30, 2025 It's a functional helpdesk tool that handles the basics well, but it feels outdated compared to competitors. Pros The ticket management system is solid and straightforward. It's easy to create, assign, and track support tickets without getting lost in complicated menus. The interface is clean and Support response time has been decent when issues come up, and the customization options let us tweak workflows to match our process. Cons The mobile app is buggy and sometimes loses connection. Performance slows down when we have high ticket volumes. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Vehicle integration engineer Automotive ### "Best customer support desk " 3.0 Overall Rating 3.0 3.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 5/10 August 24, 2025 My overall rating is very good for customer support and value for money. I refer my colleagues to use this software Pros Best service request process for customer. Easy to report the issues The resolution process is fast. Cons Lack of staff and server issues More maintenance break Anyway it has less disadvantage and recommended Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Connor D. Service desk analyst Telecommunications ### "I love vision helpdesk" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 July 15, 2025 Pros Vision helpdesk is the easiest out of all the helpdesks to use. It has many functions and has really helped me and my business Cons I found that for some software I use I could link them and the customer support on this matter was poor Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. IA Isaac A. CEO Human Resources ### "Vision Helpdesk is the best!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 20, 2025 Vision help desk has been great! At our office we use it daily for customer support and feedback. Caring for our customers is our number 1 priority, and vision help desk makes that easy! Pros Vision help desk has been great for my office to use! Its customer service features and gamification have been wonderful and easy to work on a daily basis. Cons The only thing I didn’t like about Vision helpdesk, was that some of my employees had a hard time catching on. It was a learning curve for them, however once they caught on it was very easy to use! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EM el mestapha e. développement de programmes Program Development ### "mon avis à propos du logiciel Vision Helpdesk" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 13, 2025 Pros Fonctionne parfaitement avec une belle police. Facile à utiliser. Un bon logiciel à un prix abordable. Vision Helpdesk gère toutes sortes d'interactions client depuis différents canaux (e-mail, chat, téléphone, réseaux sociaux) depuis un seul et même endroit. C'est très pratique pour tout organiser. Cons Vision Helpdesk est prévenant et collectif, rendant la communication simple. La page Forums est très complexe et peu conviviale. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM Alexis M. CEO Accounting ### "Great product. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 March 22, 2025 Pros Compatible with everything about my company Cons There isn’t one thing I can pin point that I do not like. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Darius S. CEO Construction ### "Best product ever!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 18, 2025 My overall experience I would rate it as a 10 when rating 1-10. I enjoy it well. Pros This product is a really good and easy solution. Cons There are no dislikes about this service. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Deanna C. Leasing Agent Real Estate ### "useful yet satisfying " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 10, 2025 I would give it a 7 of 10 , features need to be more updated Pros Helped during the patient intake process Cons Can be better updated for the price that's paid Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP LEONARDO P. Management Accountant Hospitality ### "A Comprehensive Guide to Vision Helpdesk: Pros, Cons, and Overall Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 7, 2025 Overall, Vision Helpdesk appears to be a powerful and flexible tool, with some areas for improvement. It seems to be well-regarded for its multi-channel support and customization options, but potential users should be prepared for an initial learning curve and consider the costs involved. Pros Multi-channel Support: Vision Helpdesk can handle all sorts of customer interactions from various channels—email, chat, phone, social media—all in one place. That’s pretty handy to keep everything organized. Cons Cost: Depending on the features you need, Vision Helpdesk can get a bit pricey, especially for small businesses or startups. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MO Madeline O. Owner Photography ### "Wonderfully live agent" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2025 Wonderful, didn’t have to sit on the phone for airing for over an hour. It was so fast. Pros Off company website when I went to check on my account status Cons It was like speaking to a live agent. They were fast and so informative. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102230/Vision-Helpdesk/reviews/) Popular comparisons [Salesforce Sales Cloud vs Vision Helpdesk](https://www.capterra.com/compare/61368-102230/Salesforce-vs-Vision-Helpdesk) [Zendesk Suite vs Vision Helpdesk](https://www.capterra.com/compare/102230-164283/Vision-Helpdesk-vs-Zendesk)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. 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