# Page 2 | Vision Helpdesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Vision Helpdesk the right Help Desk solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102230/Vision-Helpdesk/reviews --- Vision Helpdesk 4.6 (48) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated February 24th, 2026 # Page 2 - Reviews of Vision Helpdesk ## Showing most helpful reviews Showing 26-48 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KY Kaustubh Y. Helpdesk Admin Education Management Used the software for: 6-12 months ### "User friendly Helpdesk software and live chat" August 19, 2022 5.0 Overall its awesome software with lots of features and user friendly GUI. Support staff is also very helpful in case of any questions while using the tool Pros Very useful software for our organization. It has lots of customization and automation which are helpful for us to manage multiple issues received and also priority chat option for quick support to users. Cons Not found any negative things in vision help desk till now. Enhancement in some features like knowledge-base and downloads will be more helpful for us. Review Source PM Patrick M. IT Consultant Environmental Services Used the software for: 6-12 months ### "Vision Helpdesk Trial" January 20, 2021 5.0 I am able to have a single point of contact with the users beyond just an email addresses. It formalises the need for a system and addresses audit queries concerning how users interact with IT. Pros I like this software for the following reason: 1. The linkage with Google Suite that we use works seamless. 2. The web-based functionality helps to us the software from anywhere especially during the COVID-19 period. 3. The ability for users to log the calls via email or the system if they have the link via the web. 4. The Knowledge based. Cons So far I don't have anything I didn't as the basic needs of any Helpdesk tool are met. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/) Reason for choosing Vision Helpdesk Simplicity and met our needs. Review Source RR Ryan R. IT Help Desk Analyst Museums and Institutions Used the software for: I used a free trial ### "Vision Help Desk Review" August 30, 2019 5.0 Overall our experience has been good so far. The Vision Helpdesk support team was very helpful in getting us set up and answering all of our questions. Pros Massive amount of features. Much more affordable than competitors. Lots of connectors. The support has been excellent so far. Cons The mobile app needs a lot of work. On Android, it loads but the app cannot be interacted with. On iOS, after you log in​, it crashes if you tap on anything. Sadly it is unusable. We plan to work with support to see if we can get it working for us but until then, the web browser works fine. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[HappyFox Help Desk](https://www.capterra.com/p/83211/HappyFox/)[Kayako](https://www.capterra.com/p/80775/Kayako/) Review Source TR Todd R. Admin Used the software for: ### "Vision Helpdesk is Best Satellite Multi-Domain Helpdesk! " January 21, 2010 5.0 Overall We Highly Recommend Vision Helpdesk!! Pros They have advance feature - Satellite Helpdesk that allows us to manage support for multiple companies from one place with single database and multiple client portals. Also each company client portal can be designed as per respective company website. Best part of Satellite Helpdesk is we can have different signatures for each department also the from email is different for each department. They offer best WHMCS Billing Integration and Paid Ticket Support - We can bill our customers from Vision. They offer Anti-Spam Feature which is huge plus. Vision Helpdesk Ajax Interface is best user interface as it save large bandwidth and it makes user interface real faster. Another thing that was important for us was Ticket Migration tool as we have migrated from Kayako we wanted to have our old tickets in Vision. Best part is Vision Staff and Admin access url is same - they have nice Staff Access Control system. Cons Till date they don't offer Live Chat software. We are using LiveZilla untill Vision helpdesk launch their Live Chat Software. Review Source II Issrrael I. Advisor Consumer Services Used the software for: 6-12 months ### "Vision tool helps to achieve your management goals" October 22, 2021 4.0 It was helpful to arrange, plan, execute and validate my helpdesk tasks. Pros Easy to use, easy integration with other platforms Cons Sometimes the system stability can failed Review Source GA Ganesh A. Global Delivery Lead - Customer Support Used the software for: 6-12 months ### "VHD tool & team has been instrumental for one of our significant client business." September 19, 2017 5.0 Pros Easy Navigation however UI can be improved. simplified set up. supportive team. cost friendly reporting customization should be improved. Cons some features are add on's should be easily removable as per requirement. documentation on overview and API's can be strong. Add more support staff to cater to increasing client list. Review Source Response from Vision Helpdesk September 21, 2017 Thank you Ganesh for your valuable feedback:) We appreciate your suggestions. MC Michael C. Health, Wellness and Fitness Used the software for: Less than 6 months ### "Easy Setup, Intuitive GUI" March 31, 2017 4.0 Following the how-to video from Vision, the setup process of the ServiceDesk was smooth and straight-forward. The GUI is clean and intuitive. The dashboard provides an informative snapshot on ticket, tasks and items related to ITIL. The visualization of ticket activity on the Home page makes tracking responses easy. The template style to configure Workflow, Micro and Alerts shortens the time to add new functionalities, this helps. The SLA feature is a plus on keeping users on track to meet expectations. The ServiceDesk is well-rounded and feature-rich product, with many possibilities to integrate with other service providers. Pros Easy Setup, Clean and Intuitive GUI. Good features. Cons I was not able to locate a quick-start guide, but it will help on the initial configuration. Review Source MM Mike M. Non-Profit Organization Management Used the software for: Less than 6 months ### "Good system - easy in use" June 18, 2016 5.0 The experience of the Helpdesk is very good. We use this system to help young people, children most, with their problem about bullying in the Netherlands. The company we have is an foundation about bullying and we provide support by email, Facebook, Twitter, and Livechat. So the system of Vision Helpdesk is very compatible with all these platforms. Also LiveZilla, we use for LiveChat, is integrated. Pros The most I like of these software is the possibility to include all the systems we use. So there is one platform to use for all our customer support abilities. Very useful! Cons The installation of the software needs much time. But the Vision Helpdesk will provide you with all the support they've got. So thats useful. Review Source Gustavo S. Used the software for: ### "null" October 11, 2017 4.0 Review Source DAM Daniel Alejandro M. Used the software for: Less than 6 months ### "Pretty good app for managing tickets" July 10, 2018 3.0 Pros This Vision Helpdesk was something I tried first when heard about the free trial, what a great plus. I thinks it's very cheap and you can get that value in return with some nice features. I'm always able to access and update tickets. Works fine with a good looking font. Easy-to-normal to use. Good software for a good price. Cons Well I didn't liked at all the User Interface as I think it needs a face lift. Sometimes when trying to set a category, subcategory or item, the app crashes back to Inbox. Review Source kB kyle B. Used the software for: I used a free trial ### "My Look On Vision Help Desk" April 25, 2016 4.0 Vision Help Desk (VHD) is a great piece of software which allows you to connect with your customers easily. I used VHD for a few days now and I am loving it, the reason I have been using it is because I have been looking for a system where our users can connect with us without hassle and VHD offers that! Pros \- Easy to use - Clean interface - Everything you need is at the tip of your fingers! - I love how they send you an email when someone submits a ticket! Cons \- I had a few issues while installing but support team solved that pretty quickly. Other than that I have nothing bad to say about this software! Review Source R RShosting Used the software for: ### "Best Helpdesk with affordable prices" February 8, 2013 5.0 Vision helpdesk have now become our personal favorite when it comes to choosing an online helpdesk software to manage support for your customers. We were a former Kayako customer, who have now opted for Vision helpdesk for their extra-ordinary features which are available at affordable costs. Vision helpdesk is truely multi-domain, multi-company helpdesk, allowing you to manage n number of companies with n number of staff conveniently and also preserving the privacy of each company when replying a customer query. We have found them to be the best helpdesk so far and recommend Vision helpdesk highly for people who are seeking online web based customer support helpdesk. Review Source RD Ryan D. Automotive Used the software for: ### "Affordable Helpdesk Solution with all the fruit of the big players," August 26, 2014 5.0 After piloting over 8 of the most reputable help desk providers we settled with Vision. They provide all the functionality of the larger Help Desk providers at an affordable cost. Their company based ("satellite") pricing structure for SaaS makes them far more competitive than any other Help Desk solution on the market using a staff based pricing structure. Pros Fully featured Affordable Great client support. Review Source p patrickjs Used the software for: ### "Their chat support team is great" November 22, 2013 5.0 They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars! Pros Chat support is great! They respond quickly with their chat support. Issues are also usually fixed during the chat. Vicky J and Sonam Shah are tech rockstars! Pricing is also good (It's not per agent/monthly) - great for small teams on budget. Cons Email support team is a little slow to respond. I guess it's the queue but at least you can easily contact them via skype or online chat. Review Source RJ Rohit J. Sr. Analyst Information Technology and Services Used the software for: I used a free trial ### "Easy Setup,Great product" August 9, 2017 5.0 Pros software is the possibility to include all the systems we use Easy to use - Clean interface ,Support team - features - prices. software is a multi-channel solution that uses digital tickets to centralize customer conversations that occur through email, a web portal, social media channels, telephone, and live chats Cons The installation of the software needs much time.Other than that I have nothing bad to say about this software Review Source BM Budhaditya M. Manager Used the software for: ### "Awesome Software and Support" March 15, 2016 5.0 Simplicity, Design, Features is what sets Vison Helpdesk apart ! Support has been excellent and we are very happy to be associated with them all these years. Kudos to the team Vision Helpdesk. Any issue or question is answered almost immediately. Easy to manage all support from one place. The support staff at Vision Helpdesk are excellent, they allow you to add them on Skype and literally guide through step. I am looking forward and wish the team good luck. Vision Helpdesk is a great product! Review Source Response from Vision Helpdesk March 15, 2016 Thank you for showing trust in our product and our company right from the beginning. JP Jong P. Used the software for: ### "Vision Helpdesk A breath of fresh air! " March 18, 2016 5.0 The solution offered by Vision helpdesk definitely meet the requirements of the institution. Upon testing the product, we honestly think that the modern and technical design is great and also very flexible. Pros: Intuitive ticket and problem linking Flexible staff and admin role setup Granular user permissions Excellent data-rich reporting tool Awesome automation and workflow Robust and dynamic team and department designation Feature-rich Great customer service support Cons: As of now, NONE Review Source Boete koffi P. Used the software for: Less than 6 months ### "null" April 20, 2017 3.0 Review Source PB Pavel B. Head of Technical Support Internet Used the software for: I used a free trial ### "Best Help Desk" October 24, 2015 5.0 Vision Helpdesk is great product! The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system. Pros Thank you for supporting Open-Sourve projects Very convenient localization system Cons Problems in the work is not found Review Source Response from Vision Helpdesk October 27, 2015 Thank you Pavel :) We appreciate your kind words. PM Patricia M. IT Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Non-Profit Friendly" June 24, 2016 5.0 Greatly appreciate the free non-profit version. We are a social services agency and the software helps keep us on track so we can serve our clients. Review Source M Max Used the software for: ### "Best Help Desk - Vision Helpdesk Software" February 2, 2013 5.0 We highly recommend Vision Help Desk Software! Vision Helpdesk is value for money, feature rich and simple to use. Also their support team is very responsive and always ready to help. Review Source GM Gaurav M. MD & CEO Used the software for: ### "Vision helpdesk has a significant role in making us a Brand" March 21, 2016 5.0 Pros - Support team - features - prices - ease of use Cons - documentation can be improved Review Source Response from Vision Helpdesk March 23, 2016 Thank you Gaurav for your valuable feedback. MJ Mauricio J. N/A Used the software for: ### "Support for Vision Helpdesk" April 2, 2016 5.0 Great customer support. I really recommend vision helpdesk. Review Source Response from Vision Helpdesk April 3, 2016 Thank you Mauricio.. Talk to a Capterra advisor for free and get results within 15 minutes.