# Page 2 | Naylor AMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Naylor AMS the right Membership Management solution for you? Explore 38 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/reviews --- Naylor AMS 4.1 (38) [View alternatives](https://www.capterra.com/p/102408/Timberlake-AMS-Solutions/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Naylor AMS ## Showing most helpful reviews Showing 26-38 of 38 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CH Cade H. Vice President, Government Affairs & Communication Used the software for: ### "The Single Best AMS in the Market, Both Times" May 6, 2016 5.0 I've been a Timberlake client with two different associations and each time I personally led the staff side of our implementation process. The most remarkable aspect was that Timberlake was able to concierge our onboarding process and get us from contract to live within 7 short weeks. I spent one full day in the Timberlake offices near Washington, DC and our project manager sat with me and we literally hammered out the main set-up items in a marathon session of website development. They answered every question, provided work-arounds and solutions to each issue, and their expertise was pulled from the experiences of solving related issues for countless other associations. I can't tell you how beneficial it is to hear what others faced, how they solved it and how simple it was to say "Do mine like that!" You know you're getting the best service, the most effective solutions, and an incredible IT and Tech team behind your site when you choose Timberlake. If I had to choose an AMS for a third time, Timberlake has already won the business and I couldn't recommend another AMS in the marketplace today. We've moved from custom built solutions and other AMS' in the market and Timberlake as been the solution we needed both times. Thank you #TeamTimberlake! Review Source Response from Naylor Association Solutions June 23, 2016 Cade, we look forward to collaborating with you more in the future. Thank you for sharing your experience! cB carrie B. Membership manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great experience" January 6, 2017 4.0 Our experience with Timberlake's membership software has been wonderful! We have been using the system for about a year and we have been able to service our members better with all the options. The website integration with the membership system was the perfect option for us. Pros User friendly Cons The organization option we use for family membership could be reworked. Review Source Response from Naylor Association Solutions January 10, 2017 We are so glad to hear that you have had success with the Timberlake product over the past year, as our goal is to help you better service your members and run your association. We look forward to helping you continue to grow your association! JB John B. Managing Partner Used the software for: 1-2 years ### "Excellent Customer Service" February 2, 2017 5.0 Great product with lots of functionality. The best thing is the outstanding customer service. They are very responsive, helpful, and timely. Pros good basic functionality Cons Not the easiest to learn Review Source Response from Naylor Association Solutions March 9, 2017 John, we're always improving our training resources, but more so, improving our software's user interface/experience to be more intuitive so less training is needed. KB Kerwin B. President Used the software for: ### "Timberlake - Very unsatisfied customer" January 8, 2015 1.0 We are a small staff association and a few years ago, looked at several AMS solutions. We selected Timberlake for a number of reasons - one being that they could handle the website and the membership database. Initially things were fine. Over the past 1.5 years or so, they have underperformed in virtually every area. Over the past year they have been SO bad but keep promising that they are hiring new service people, they are fixing problems with this area and that area. They continue to WAY over promised and WAY under delivered. It takes weeks and often months to resolve issues. Service tickets are removed by their staff before they are resolved. They don't call back or follow-up. We have issues with so many parts of the database and they rarely have a fix for us. We cannot rely on the database for data - to many issues. Gone back to manual checking and entering. They were recently purchased by another company. We are actively looking to replace them and will cancel our membership as soon as we can find an alternative. One of the worst vendor I've ever had. Review Source AC Amanda C. Event and Marketing Manager Used the software for: Less than 6 months ### "System is simple, but missing some of the common sense details I would expect. " September 7, 2017 3.0 Pros Intuitive, easy to use. I like that I have several things integrated into one system that communicates to other parts of the puzzle. Cons Though things connect, we are not able to customize things as much as we wish within the limits of the system. Review Source Response from Naylor Association Solutions September 11, 2017 Amanda, we are glad to hear that you find the software easy to use. We understand that you came from a custom system so we can certainly appreciate how there might have been some lost functionality that you had been used to previously. Please be sure to provide your feedback to your account manager as we are always looking to improve the Naylor AMS. I hope we'll be able to address some of your needs in future product enhancement updates. KM Kate M. Executive Assistant Used the software for: ### "We have moved from a data base that we updated to one where the members update their own information" June 8, 2016 5.0 We moved our library association records from a database system to Timberlake AMS Solutions about 18months ago. We had a rocky start (those Timberlake staff members are gone!), but now love that the members can update their records and register for programs on their own. We receive immediate responses from Timberlake staff that include solutions-and when we needed assistance with our annual conference (3 days, 64 sessions, 3 meals), they looked over our shoulders and make suggestions. We had a glitch with 600+ people registering for this conference; we got timed out of the system before reports could be completed. Timberlake solved this by writing us a separate report that spooled in about 15 seconds. Most replies are by email-which gives you a paper trail for their solution, but they will pick up the phone and call you if necessary. Review Source Response from Naylor Association Solutions June 23, 2016 Kate, thank you for the kind words. Our team is here for you 24/7 to assist you with your needs however possible. DB Donna B. Used the software for: ### "Good Value Product, Implementation can get cumbersome" January 6, 2017 4.0 The software gives good features at a good price point which allows small nonprofits to expand their management tools without breaking the bank. Timberlake is great at working to provide a semi-custom product utilizing base package and template. Implementation process can be very difficult at times as the customer point of contact is usually a novice such as myself. Review Source Response from Naylor Association Solutions January 20, 2017 Hi Donna! Thank you for sharing your comments on your experience with Timberlake. We empathize with the fact that you are one person running an association while also balancing efforts to redo your website and AMS database. Even with our concierge services we understand that implementation is not always easy, but with our knowledgeable team, we hope that we were able to make the process a little easier by providing you the best service possible during the setup of your AMS. We look forward to working with you to continue to help you serve your members! ML Maelynn L. Used the software for: ### "Timberlake AMS Solutions - Good Fit for Us!" March 10, 2017 5.0 Overall we have enjoyed a good experience with Timberlake AMS. As a novice to website development the training videos have proven to be helpful; however, do not explain everything you need to know, i.e. meta tags, etc. Our project manager is exceptional. I cannot say enough about how great itis/ was to work with Scott Crockett! The customer service after initial set-up tends not to be as responsive or thorough. Timberlake AMS is a good fit for our small non-profit. A huge improvement over what we previously had. Review Source Response from Naylor Association Solutions March 14, 2017 Maelynn, thanks for the feedback. We've recently restructured our client services team that will better serve our clients. Scott will continue to work with you post implementation as your account manager. BF Brian F. Membership Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Working with Cara Drexler has been great, customer support from help desk has been iffy" September 27, 2017 4.0 Pros interconnection between membership events and financials, connection to website with membership portal, Cons not able to utilize multi messaging to our members as described when selecting software, as well as ability to handle events and use of events manager Review Source SP Steffany P. Used the software for: ### "Very happy with our experience!" January 6, 2017 5.0 We were offered a free upgrade for our website. The project managers worked diligently with me, via remote meetings and phone calls to ensure I had what I needed, and our site launched with no issues. Very happy with the product, but most importantly, the customer service and experience. Pros Ease of use Cons Some coding knowledge is required. Review Source Response from Naylor Association Solutions January 9, 2017 Thank you for your feedback, Steffany. We are happy to hear that you had a good experience with our team and the Timberlake product and look forward to continuing our partnership! JB John B. Managing Partner Used the software for: ### "Outstanding, professional company" March 11, 2016 5.0 We have worked with Timberlake for many years, so having them develop our small association web-site was an easy choice. The software has everything we asked for and more. It is flexible and allows us to control our site and save money. The professionalism, technical knowledge, responsiveness, and helpfulness of the staff has made the customer service outstanding, and start-up easy. I highly recommend Timberlake to anyone. Review Source Response from Naylor Association Solutions April 11, 2016 John, thanks for your loyal business. We enjoy working with you! BM Bina M. Used the software for: ### "Big Benefits for Small Staff Associations" October 7, 2016 5.0 Timberlake's latest platform gives my small association all the functionality and benefits one would think only possible in a large association setting. The sales and support teams are phenomenal, especially MY project manager, Scott Crockett. Love it! Review Source Response from Naylor Association Solutions October 7, 2016 We're pleased to hear your upgrade experience has been very positive. The team looks forward to working with you on future projects. WM William M. Used the software for: ### "Outstanding" November 14, 2016 5.0 Simply great from start to launch. Outstanding software, supported by outstanding people. Highly recommended to anyone or organization. Review Source Response from Naylor Association Solutions March 9, 2017 William, you are a great to work with too! Thank you for the recommendation. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.