Who Uses This Software?

Demand-response dispatch and scheduling software in paratransit, NEMT and government industries in the US and internationally. They serve transit agencies that manage anywhere between 5-250+ vehicles.


Average Ratings

12 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ecolane
  • www.ecolane.com/
  • Founded 2002
  • United States

About Ecolane DRT

Ecolane is a leading provider in demand-response dispatch and scheduling software in paratransit, NEMT, campus and government industries in the U.S., Canada, and International markets. We serve forward-thinking agencies from small to large with anywhere between 10-500+ employees, managing between 5-250+ vehicles. Our software adapts to real time changing road conditions and customer schedules. It is the most dependable, affordable choice for transportation managers and their customers.


Ecolane DRT Features

  • Billing & Invoicing
  • Dispatch Management
  • Driver Data
  • Driver Logs
  • Fixed Route Management
  • Mileage Tracking
  • Multiple Route Support
  • Paratransit Management
  • Routing
  • Scheduling

Ecolane DRT Reviews Recently Reviewed!


Software is efficient in scheduling and reporting.

Apr 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The capability of producing various reports in compliance with contractual obligations and internal assessments on drivers on time performances, mapping capabilities allows for monitoring and tracking of trips and drivers.

Cons: Ability to maintain a large percentage of "group" trips versus demand response trips. Program group trips from same geographic area and site appear to go array when the system notices that there are other capable drivers in the area.

Overall: The ability to produce various reports in compliance with our contractual obligations has improved tremendously with Ecolane. Eliminates alot of time and effort to manually produce necessary data. System's tracking and monitoring capabilities are satisfying and useful.

Vendor Response

by Ecolane on June 19, 2018

Janelle, we are super excited that your agency reports are making you more efficient in the office, but sorry to hear of your struggles with some of your trips ¿appear(ing) to go array.¿ We hope you don¿t mind, but we took the liberty of reviewing our support system to see if we could track you down since the reported struggles didn¿t strike a chord with any reported issues. We are going to have one of our team set up a time to talk through any issues you are having and get you all set. Thanks again for reaching out and being part of the Ecolane Partner community. Keep the feedback coming!

Ecolane in general is a good product with some minor problems. Support has been quick and responsive

Apr 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: General ease of use and data availability, reports. Accuracy is good for the most part. Support has been very good. Ecolane is continually working on the product to make it better.

Cons: Some numbers do not seem to make sense of reports. An explanation of the formulas to get those numbers was not helpful. Could use some tweaks to make better.

Vendor Response

by Ecolane on June 19, 2018

Thanks for the review Joe! We heard you and have already made steps to improve.
As we are all aware, third parties, NTD and State DOTs often have different ways of calculating stats and figures. Ecolane¿s canned reports make every effort to satisfy all these requirements. We were sorry to hear you didn¿t get the explanation on the reports you wanted when you initially posted but we wanted to let you know that an updated reports definitions and descriptions document has been posted to our Support site. We hope that this answers all your questions! If not, simply send an email to support@ecolane.com, file a ticket on support.ecolane.com, or contact our support team at (844) ECO-LANE or 844-326-5263 and we¿ll make sure to make it right.

Capterra loader

Improved service

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Functionality: Multiple functions under one roof all linked from:

Client information

Scheduling

Dispatch

MDT

Mapping

POI

GEO coding

Trip tracking

Driver monitoring

Data capture

Reporting

there are to many to list..

Cons: very little in my opinion the biggest CON is the user and their ability to work within the software and see the many potential gains. A failure isn't necessarily a software issue I have found. Many times its a blend of agency understanding and settings, with interactions with the system playing a large role in problems

Overall: My agency has seen a huge increase in efficiency and productivity, a gain of well over 50% trip increase with no increase in resources. Reduction in customer complaints and increases in compliments.

Excellent and efficient software

Apr 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Reports are easy and very useful. The software has increased our productivity significantly and we see a consistent reduction in driver payroll hours. The reservation process is quick and efficient. NTD reporting is very simple with the software and the time needed for report preparation is a mere fraction of what we used to have to spend getting reliable data.

Cons: Need a similar software for fixed route service. The software is excellent for paratransit service. We struggle with finding a similar solution for our fixed route service. The training and support has been excellent. Our supervisors had to get used to allowing the system do its work and once they accepted that, scheduling has greatly improved. I really don't have any issues that I can say that we like least about the software.

Overall: improved efficiency and ease of operation

Capterra loader

Ecolane DRT

Nov 08, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that the data that goes into the software, is able to be retrieved and used to make business related transportation decisions to better serve the clients.

Cons: Some of the processes take multiple steps/clicks, where if configured differently, they could be made on a single page.

Overall: Having been involved with Ecolane from the inception of the project, I can say that they have been responsive and receptive to suggestions along the way. The Ecolane team is an asset to our business.

Ecolane Review

Oct 29, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I helps get consumers on and off board as soon as possible. It is also efficient with only needed the right amount of vans out on a given day.

Cons: Breaks are terrible, if a driver goes to break late, then timing of trips need to update before the driver departs from his break.

Overall: Over all is good, Ecolane has its flaws, people just need to realize what they are and plan for them to happen daily and adjust to the system.

Ecolane works well for our agency

Oct 26, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ecolane has made it much easier and convenient to see what is happening during the day. We now know where a bus is and when it is expected to arrive. Copies of client age verification forms can be kept in the software, eliminating the need to search filing cabinets.

Cons: Sometimes it seems the routing and pickup order it chooses doesn't seem logical.

Great Software!

Oct 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very simple navigation through all sections we need to work with

Cons: maybe an updated system for the drivers tablets which I think is coming in the next update!

Overall: I believe Ecolane streamlines our routing process. It allows for easy changes on the fly and works well with google maps. The help desk is always ready to address a question or problem and it never takes long to get an answer or get something fixed

Capterra loader

Wonderful

Apr 05, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Absolutely love the Real Time Scheduling and GPS Data features. The ease of groups and ordering is a major plus!

Cons: Lack of Consistency across different reports/tabs. it would be nice if filters would be able to be used in all reports/tabs/screens.

Ecolane Software

Oct 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to schedule and track vehicles in real time.

Cons: The user interface is not as refined as some other software.

Overall: Our system is much more efficient since we've begun using the software. We have access to so much data.

Ecolane

Oct 26, 2018
3/5
Overall

2 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The amount of data that can be pulled from Ecolane is very helpful.

Cons: Changing/updating subscriptions is cumbersome.

Vendor Response

by Ecolane on November 02, 2018

Thanks, Kay! We¿re sorry that updating and changing subscriptions is cumbersome, but we really appreciate your input. We are continually making process improvements, so any ideas you have, we definitely welcome. You can make suggestions through our Ideas Portal at https://ideas.ecolane.com/portal_session/new so that we can integrate them into our roadmap. If you¿re not sure how to submit a suggestion on the Ideas Portal, please watch the video below. You will need to log into HelpDesk to view it.

https://helpdesk.ecolane.com/hc/en-us/restricted?return_to=https%3A%2F%2Fhelpdesk.ecolane.com%2Fhc%2Fen-us%2Farticles%2F115005304148-Aha-Idea-Portal-and-Feature-Request-Process-VIDEO-

If you need further assistance or extra support, please feel free to reach out to us through HelpDesk at any time. Thanks.

We went live with Ecolane in 2017 and it blew past all our expectations.

Apr 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I like that I can tract my fleet at all times. It shows me when and howto cut drivers and hours. It makes our operation a lot more efficient.

Cons: I don't like that when a driver has picked a client up you can't change the destination they are going to.