Who Uses This Software?

Demand-response dispatch and scheduling software in paratransit, NEMT and government industries in the US and internationally. They serve transit agencies that manage anywhere between 5-250+ vehicles.


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Ecolane
  • www.ecolane.com/
  • Founded 2002
  • United States

About Ecolane DRT

Ecolane is a leading provider in demand-response dispatch and scheduling software in paratransit, NEMT, campus and government industries in the U.S., Canada, and International markets. We serve forward-thinking agencies from small to large with anywhere between 10-500+ employees, managing between 5-250+ vehicles. Our software adapts to real time changing road conditions and customer schedules. It is the most dependable, affordable choice for transportation managers and their customers.


Ecolane DRT Features

  • Billing & Invoicing
  • Dispatch Management
  • Driver Data
  • Driver Logs
  • Fixed Route Management
  • Mileage Tracking
  • Multiple Route Support
  • Paratransit Management
  • Routing
  • Scheduling

Ecolane DRT Reviews Recently Reviewed!


Excellent and efficient software

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use. Reports are easy and very useful. The software has increased our productivity significantly and we see a consistent reduction in driver payroll hours. The reservation process is quick and efficient. NTD reporting is very simple with the software and the time needed for report preparation is a mere fraction of what we used to have to spend getting reliable data.

Cons: Need a similar software for fixed route service. The software is excellent for paratransit service. We struggle with finding a similar solution for our fixed route service. The training and support has been excellent. Our supervisors had to get used to allowing the system do its work and once they accepted that, scheduling has greatly improved. I really don't have any issues that I can say that we like least about the software.

Overall: improved efficiency and ease of operation

Software is efficient in scheduling and reporting.

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The capability of producing various reports in compliance with contractual obligations and internal assessments on drivers on time performances, mapping capabilities allows for monitoring and tracking of trips and drivers.

Cons: Ability to maintain a large percentage of "group" trips versus demand response trips. Program group trips from same geographic area and site appear to go array when the system notices that there are other capable drivers in the area.

Overall: The ability to produce various reports in compliance with our contractual obligations has improved tremendously with Ecolane. Eliminates alot of time and effort to manually produce necessary data. System's tracking and monitoring capabilities are satisfying and useful.

Vendor Response

by Ecolane on June 19, 2018

Janelle, we are super excited that your agency reports are making you more efficient in the office, but sorry to hear of your struggles with some of your trips ¿appear(ing) to go array.¿ We hope you don¿t mind, but we took the liberty of reviewing our support system to see if we could track you down since the reported struggles didn¿t strike a chord with any reported issues. We are going to have one of our team set up a time to talk through any issues you are having and get you all set. Thanks again for reaching out and being part of the Ecolane Partner community. Keep the feedback coming!

Ecolane in general is a good product with some minor problems. Support has been quick and responsive

Apr 20, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: General ease of use and data availability, reports. Accuracy is good for the most part. Support has been very good. Ecolane is continually working on the product to make it better.

Cons: Some numbers do not seem to make sense of reports. An explanation of the formulas to get those numbers was not helpful. Could use some tweaks to make better.

Vendor Response

by Ecolane on June 19, 2018

Thanks for the review Joe! We heard you and have already made steps to improve.
As we are all aware, third parties, NTD and State DOTs often have different ways of calculating stats and figures. Ecolane¿s canned reports make every effort to satisfy all these requirements. We were sorry to hear you didn¿t get the explanation on the reports you wanted when you initially posted but we wanted to let you know that an updated reports definitions and descriptions document has been posted to our Support site. We hope that this answers all your questions! If not, simply send an email to support@ecolane.com, file a ticket on support.ecolane.com, or contact our support team at (844) ECO-LANE or 844-326-5263 and we¿ll make sure to make it right.

Capterra-loader

Wonderful

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Absolutely love the Real Time Scheduling and GPS Data features. The ease of groups and ordering is a major plus!

Cons: Lack of Consistency across different reports/tabs. it would be nice if filters would be able to be used in all reports/tabs/screens.

We went live with Ecolane in 2017 and it blew past all our expectations.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that I can tract my fleet at all times. It shows me when and howto cut drivers and hours. It makes our operation a lot more efficient.

Cons: I don't like that when a driver has picked a client up you can't change the destination they are going to.