EdgeFish

RideScheduler.com

5 / 5 24 reviews

Who Uses This Software?

Suited for organizations that want efficiency in scheduling.


Average Ratings

24 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $99.00/month
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • EdgeFish
  • www.ridescheduler.com/
  • Founded 2004
  • United States

About RideScheduler.com

Web based Para-transit Ride Scheduling software for scheduling, mapping, reporting and managing of rides, clients and drivers. Supports volunteer and paid drivers, customized set of statistics, various notifications for coordinators and drivers eliminating missed rides and errors. The Easy, Effective, Affordable Way to Manage your Transportation Program. No Software to install. All you need is a web browser.


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RideScheduler.com Features

  • Billing & Invoicing
  • Dispatch Management
  • Driver Data
  • Driver Logs
  • Fixed Route Management
  • Mileage Tracking
  • Multiple Route Support
  • Paratransit Management
  • Routing
  • Scheduling
  • Billing & Invoicing
  • Computer Aided Dispatch
  • Customer Database
  • Emergency Dispatch
  • Fuel Management
  • Mileage Tracking
  • Order Management
  • Routing
  • Scheduling
  • Vehicle Tracking

RideScheduler.com Reviews Recently Reviewed!

Easy to use

Jun 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Available to me all the time--even late a t night, weekends and Holidays. Can check to see if anyone else needs a ride

Great ease!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: This has to be one of the easiest websites to navigate that I have ever used and I have been around awhile! Very pleasant experience.

RideSheduler is an Amazing Program.

Mar 31, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It would be virtually impossible to do the job we do without utilizing RideScheduler. It has streamlined our process. The owner/designer has also personally called our office anytime we have an issue or would like to look at changing the program to best suit our needs. The only slight drawback to the program is that a lot of the best uses of RideScheduler require an extensive knowledge of excel. This is an excellent program and I would highly recommend giving it a try.

Excellent

Mar 28, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Amazingly easy to use - customer service is outstanding. Delivers on every level what was expected and more. Problems or issues are addresses and resolved quickly. There is constant evolution and your opinions as users are valued. The team is excellent!!

Outstanding

Mar 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is so easy to use. especially from my phone when I am on the road. We have also been able to add a customer as a dispatch person.

Review from End User

Mar 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I am a volunteer driver and from my perspective it is a very good product that is easy to use and understand. I can not comment on customer support or value for money as I am not involved in that part of the scheduling process.

bobbys words

Mar 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ease of using vey freindley

Cons: none

Overall: it ranks rite up there with bread slicer, telephone and the automobile . it is great and user frendily

Great, easy to operate

Mar 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Very user friendly, drivers that have gone online enjoy it. Mileage claim processing is more efficient. As the coordinator, I find it very fast in locating the nearest driver to the client location.

Brought us up-to-date with data entry

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having it accessible wherever I am. I can work from home easily and other staff and employees can get on at the same time.

Cons: The site is so easy it's hard to have something to dislike. The glitches are very minimal and it was thought out to every end. There are no "Cons" from me with this program.

Overall: Before Ride Scheduler, everything was done on paper and into excel sheets. It made reporting a nightmare and it took weeks to finalize. Now, we enter the rides as they're called in and at the end of the month the reporting is already done AND volunteers can view and accept rides on their own without a staff member calling them to schedule. We're happy to be a part of this program.

Recommendations to other buyers: Let's keep it running! Without it, programs will suffer.

Simple, Easy and Inclusive

Mar 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The site is very efficient and easy to use. I appreciate the history feature and the way everything is laid out.

Great Software!

Mar 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: All available rides are listed on the database. You can select rides or not, depending on your availability.

100% in reliability, ease and manageability.

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very well organized and customer friendly to use.

Cons: Sometimes it is difficult to see because it is initially small.

Overall: This is easy to use! Thank you! It's very reliable and very responsive to any change in scheduling! It makes my volunteer work so easy to organize!

Recommendations to other buyers: I think you have it all together!

Just a drivers perspective

Mar 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: On the surface it is easy to use and does what it is designed to do

Cons: There are some improvements / features that could be implemented

Overall: As a volunteer driver that has given 700 + rides to seniors I have found the RideScheduler software easy to use and meets all the requirements that our volunteer group needs to schedule 1000 + rides a month among its volunteer drivers. I especially like the mapping feature that shows the preferred route and expected driving time.

Recommendations to other buyers: From a drivers perspective it works well

First experience

Jan 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality

Comments: I have been using Rides and Smiles since moving to San Diego from New Jersey where I lived
most of my ninety one years.
Originally. I had a car which I used to commute to college classes at UCSD. Some time ago, I took a very complete driving test which showed that I should give up driving, which I did.

Super Excellence!

Aug 07, 2014
5/5
Overall

Comments: As always, it's awesome to look at the detailed information and select a ride.
I really enjoy the ease and all the update information.
Great Job!!!!!!!!!
Thanks!

Rides & Smiles/On The Go/Jewish Family Services

Jul 17, 2014
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: The system seems flawless and so simplified to use. Can't seem to find anything to gripe about.

Easy to use

Dec 17, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have no cons with the scheduling system only pros.
It is easy to pick up a ride from the schedule and also easy to return a ride to the schedule.
All the needed details are right there.

Describes the product. Not very catchy.

Dec 14, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The product is extremely easy to use. Rides are scheduled by the drivers at their convenience. It is easy to accept and then later decline a ride. Reporting is made easy through summary information. The developer listens carefully to suggestions or issues and responds quickly to questions. Support for an application is paramount to its acceptance.

The interface to adding the appointments to your calendar really facilitate its use. The interface to Google maps allows for easy access to directions to where you are going.

The Best Thing Since Sliced Bread

Dec 05, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Truly a great software product. I've asked drivers what they thought and to a one, they also agree its GREAT!

LOVE the program

May 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I cannot imagine how I kept all the ride requests and assigned rides organized before I started using the program.
It has cut down the time I spend finding drivers so much I could not imagine not using it.
Entering data is easy and once a rider is in the database entering any further rides take only a minute or so.
I really like that my volunteer drivers can also go onto the web site to see what is available.
Steve was very accommodating in tweaking it to suite my needs and continues to be very responsive to any questions we may have.

Cons: None that I can think of.

Overall: Great easy to learn and use program.
I would find it very hard to go back to "the old way" and could not imagine doing this volunteer position without it.

Very positive experience with RideScheduler

May 01, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: RideScheduler is very user-friendly for both our PhillyPatientRide volunteer drivers and program administrators. We love that you don¿t have to be a ¿techie¿ to use the software, and I think that definitely helps broaden our pool of potential volunteers. Before RideScheduler, we used a spreadsheet to coordinate rides, and thanks to RideScheduler, our program was able to grow in a way that never would have been possible with the old system. Ride entry is very efficient thanks to the ¿duping¿ feature, and our volunteers love having the ability to schedule their own rides through the software. The emailing and reporting features are also extremely helpful and easy to use. Steve has always been very responsive and accommodating to our program needs and was especially helpful during our transition to using RideScheduler.

Cons: None to report!

Overall: Overall, RideScheduler has been a huge asset to our program. As mentioned, changing from manual/spreadsheet coordination to the software was really a game-changer in terms of our ability to sustain and grow PhillyPatientRide. Steve obviously cares about his consumers and supporting the work that RideScheduler allows us to do!

RideScheduler Recommendation

Apr 25, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I can't imagine running our Rides4Neighbors program w/o RideScheduler. We enter all info for riders and drivers into the system, including appointment requests that our volunteer drivers can access and accept themselves. This is a very easy to use, web-based system. It's easy to train our new drivers, it's easy to enter or edit information. Steve Ewart is quite responsive to requests for changes, fixes, etc., very easy to work with, and very fun and pleasant. If he can't get to something right away, he will let us know when to expect a response from him. If he can't "do" a requested fix, he will often have a suggestion for a different way to do things that works just fine. In addition, there are literally dozens of reports that we run from RideScheduler - statistics, queries, charts and graphs, etc. - most of which are required reporting documents by our grant funding agency.

Cons: I can comfortably report I have no cons to report!

Overall: I definitely recommend RideScheduler. All data entry and scheduling was previously done with Excel spreadsheets and phone calls, which I can't imagine at this point in time! RideScheduler is cost effective, as previously noted super easy to use, including running reports, and the staff is great. I know many volunteer driver agencies that use this program, and we all comment on how we just can't do our jobs without it! Thank you, RideScheduler - and Steve + staff, of course!

I Love This Program

Apr 20, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: When I was choosing an organization to become a volunteer driver in January, my main concern was that it be organized and efficient. Upon attending orientation and learning about RideScheduler, I knew this was the right place for me because of the absolute ease of choosing my own schedule online, being notified immediately of my 'accepted' ride, and then having a reminder via email the day prior. I can click on My Appointments at any time and know where I'm going at what time, and have the ability to easily find driving directions as well. I can't even imagine trying to run a volunteer driver program without RideScheduler. It makes my volunteer experience so easy, enjoyable and uncomplicated!

Cons: I have no complaints whatsoever. Steve thought of everything.

Overall: I would highly recommend RideScheduler to any organization wishing to remain competent in the volunteer driver arena. You will love the feedback from your drivers!

Rides & Smiles Supervisor

Jan 30, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Very user friendly for both administrators and volunteer drivers, allows the ability to effectively coordinate my program, collection of statistical information made easy, ability to personalize the information that is conveyed to my volunteers. Volunteers love using RideScheduler and is a "selling" point to volunteer with Rides & Smiles. Volunteers are always impressed with the capabilities of RideScheduler. It allows them the ability to design their own volunteer experience and accept rides according to their availability. With the click of a button they are able to retrieve exact driving directions & report monthly mileage information. Volunteers won't forget about a scheduled ride as RideScheduler will remind them ahead of time! Creating rides in the system is a breeze, view rides by day, week or month. Monitor all transactions keeping you "in the know"

Cons: I haven't found any "cons" to using RideScheduler.

Overall: I highly recommend RideScheduler. I have been using it since 2005 with insignificant down time. Initially RideScheduler was used for coordinating 1 volunteer driver program and now it is used for 3 separate volunteer driver programs. RideScheduler is responsible for allowing me to effectively coordinate/supervise over 1600 riders, 225 volunteers & more than 40,000 rides to date.