---
title: "HiRUM Software Solutions Pricing, Alternatives & More 2026 | Capterra"
description: "With the help of Capterra, learn about HiRUM Software Solutions - reviews, pricing plans, popular comparisons to other Property Management products and more."
source_url: "https://www.capterra.com/p/102629/HiRUM-PMS/"
page_type: "product"
language: "en"
publication_date: "2026-10-19"
---

# 

 HiRUM Software Solutions Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on October 19, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HiRUM Software Solutions

## What is HiRUM Software Solutions?

HiRUMs Property Management Software Solution is now installed in over 1000 hotels and properties around the world, managing more than 120,000 accommodation rooms. HiRUM has become one of the Global Leaders in Hotel Software, helping hotel and accommodation managers with a complete hotel software solution. HiRUM software is designed with the hotel, accommodation and management rights industry in mind.

## What is HiRUM Software Solutions used for?

[Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$200

Per User, Per Month

Free trial  
available

Free version not included

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for HiRUM Software Solutions?[Manage this product listing](https://www.g2.com/products/hirum-software-solutions/claim_requests/new?auto=true)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HiRUM Software Solutions

4.7 (18)

VS.

[4.5 (1,314)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting Price

A$200

Per User, Per Month

Starting Price

$14

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (18)

Ease Of Use

4.4 (1,314)

Value For Money

4.7 (18)

Value For Money

4.3 (1,233)

Customer Service

4.9 (18)

Customer Service

4.6 (1,282)

## HiRUM Software Solutions alternatives

Highest Rated

[4.8 (1,626)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Stayflexi](https://www.capterra.com/p/193259/Flex-PMS/)

[4.7 (165)](https://www.capterra.com/p/193259/Flex-PMS/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/193259/Flex-PMS/)

[eviivo](https://www.capterra.com/p/66294/eviivo-suite/)

[4.0 (393)](https://www.capterra.com/p/66294/eviivo-suite/reviews/)

Starting price

$40.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

77%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/66294/eviivo-suite/)

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

[4.4 (412)](https://www.capterra.com/p/208354/RMS-Cloud/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/208354/RMS-Cloud/)

## FAQs about HiRUM Software Solutions

Overview

### Which roles and teams benefit most from HiRUM Software Solutions?

HiRUM Software Solutions is most used by property, resort, and resident managers who oversee daily accommodation operations, bookings, and guest stays. General managers, directors, and owners use it to monitor business activity and support operational decisions, while project and events coordinators manage event-related arrangements and property scheduling.

Answer based on 18 reviews

Overview

### What company size and specific industries is HiRUM Software Solutions built for?

HiRUM Software Solutions is designed for small to mid-sized hospitality and property management businesses, including hotels, motels, resorts, boutique properties, B&Bs, apartment complexes, student accommodation, aged care facilities, ski lodges, marinas, backpackers, real estate, and property management firms.

Features and Usability

### What are the key features of HiRUM Software Solutions?

HiRUM Software Solutions offers property management, booking management, and online booking tools, plus accounting and trust accounting for financial tracking. It also includes channel management, multi-property and multi-location support, housekeeping management, maintenance scheduling, CRM, marketing automation, reporting and analytics, and mobile access.

Getting Started and Support

### What training and onboarding options does HiRUM Software Solutions offer?

HiRUM Software Solutions provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars cover scheduled learning sessions, documentation offers written reference material, and videos allow self-paced review of product features and steps.

Getting Started and Support

### What customer support options does HiRUM Software Solutions offer?

HiRUM Software Solutions provides email/help desk, phone support, and chat. No reviewer feedback on support quality is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data.

## Features

AI summary

Based on 4,750 Property Management reviews

Capterra reviewers highlight these as the features buyers care about most when choosing property management software:

-   **Rent Tracking** (**64%** of reviewers rated this feature as critical)
-   **Reservations Management** (**63%**)
-   **Online Payments** (**58%**)

HiRUM Software Solutions includes **Reservations Management**, which is one of the top features buyers look for in property management software. However, it does not include **Rent Tracking** or **Online Payments**. Instead, the product offers **Channel Management** (**59%**) and **Accounting** (**54%**), which are also important to many reviewers. These features help property teams manage bookings across sales channels and keep financial records organized, helping businesses improve visibility and handle day-to-day operations more efficiently.

Reservations Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Channel Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage various distribution channels, build relations with channel partners, and track their performance

Payment Processing

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Customer Support

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Rate Management

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

Reporting/Analytics

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

HiRUM Software Solutions 89 features

### All Features
- Access Controls/Permissions: Define levels of authorization for access to specific files or systems
- Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.
- Accrual Accounting: Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed.
- Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities
- Activity Tracking: Track and document all activities across devices, networks, and other systems
- Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges
- API: Application programming interface that allows for integration with other systems/databases
- Asset Accounting: Manage adding fixed assets to proposed budgets
- Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients
- Billing & Invoicing: Create, manage, and send invoices or bills to customers
- Booking Engine: The ability for guests to book a room online directly on a hotel's website.
- Booking Management: Create, update, and manage bookings, itineraries, and reservations
- Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests
- Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools
- Calendar Management: Track and manage schedules and meetings via an integrated calendar
- Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results
- Channel Analytics: Analyze and track performance of channels
- Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance
- Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier
- Contact Management: Manage, organize, and store contact information
- Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving
- Credit Card Processing: Accept and process credit card transactions
- CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system
- Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc.
- Customer History: Access previous interactions or concerns to maintain customer relationships
- Customer Statements: Reports that show customers their invoices, payments, and balance on the account
- Customer Support: Provide online support for your customers through live chat or help desk functionality
- Customizable Branding: Add customized logos and colors to align with company branding
- Customizable Fields: Customize data fields to support various needs and use cases
- Customizable Reports: Alter the layout and content of reports
- Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements
- Data Import/Export: Import and export data to and from software applications
- Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency
- Discount Management: Track products that are for sale at a reduced price or part of coupon promotions
- Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components
- Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.
- Electronic Payments: Electronically collect payments for goods or services
- Email Templates: Pre-made examples and templates for emails
- Employee Management: Track employee schedules, availability, and performance across projects and tasks
- Extended Stay: Long term accommodation for guests
- For Vacation Rentals: Designed for vacation rentals
- Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests
- GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations
- Group Reservations: The ability to reserve times in groups.
- Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff
- Inventory Control: Monitor product stock levels
- Inventory Management: Track and manage inventory levels to maintain proper supply
- Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes
- Maintenance Management: Manage, maintain and track the performance of assets and equipment
- Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests
- Marketing Automation: Automate workflows and trigger campaigns based on customer actions
- Marketing Tools: Provides relevant marketing tools to support email campaigns, website branding, and other related advertising efforts.
- Mobile Access: Access software remotely via mobile devices
- Mobile App: Access the system via a mobile application
- Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers
- Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels
- Multi-Location: Manage and support multiple locations
- Multi-Property: More than one location
- Online Booking: Book meetings and appointments through a website or digital platform
- Owner Statements: Report showing financial balance at the beginning and the end of the period, along with activity
- Partner Management: Manage channel partners through a portal where they can access all product information
- Payment Processing: Accept, record, and reconcile financial transactions
- Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc.
- Point of Sale (POS): Accept and process customer payments for products or services using hardware and software
- Promotions Management: Design, communicate, and distribute incentives to perform a specific action
- Property Management: Add, view, and edit details of all properties managed by an agency that are available for sale or rent
- Rate Management: Track/optimize rates in relation to usage
- Real-Time Analytics: Analyze and gain insights into data in real-time
- Real-Time Data: Receive data and information in real time
- Real-Time Updates: Receive system updates as soon as any changes are made
- Receipt Management: Upload, track, and submit receipts in a central database
- Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns
- Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data
- Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event
- Reviews Management: Track and monitor reviews of products or services
- Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held
- Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking
- Single Property: One location
- SMS Messaging: Send messages via SMS
- Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.
- Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities
- Template Management: Create, save, and re-purpose templates for emails, forms, etc.
- Third Party Booking: Allows bookings to be made through a third party service
- Third-Party Integrations: Set up connections to third-party platforms to improve business processes
- Trust Accounting: Manage bookkeeping for client trust accounts
- User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks
- Website Integration: Seamlessly integrates with 3rd party websites
- Website Management: Built-in website builder or integration with third-party site
- Work Order Management: Creating, assign, and track jobs and/or tasks for work orders

---

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Features

4.7 (18)

4.7

Based on 18 reviews

## Pricing

Value for money

4.7 (18)

Free Trial

Basic

A$200.00

Per User,Per Month

Value for money

4.7 (18)

4.7

Based on 18 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (18)

4.9

Based on 18 reviews

## User reviews

Overall rating

4.7

Based on 18 reviews

Filter by rating

Counts reflect reviews available in this feed.

5(15)

4(2)

3(0)

2(1)

1(0)

Mentioned topic

Recent reviews first, then most helpful

MD

Managing Director

Managing Director

Used the software for: 3-5 years

### "Assistance regarding cyber virus"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

Daily input of bookings and end of month reports are exceptionally helpful to management. The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years

Pros

very much adaptable to Resort Accommodation,and assistance given after a cyber attack.

Cons

no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building

MA

Manager

Manager

Used the software for: Less than 1 year

### "Switching from RMS to Hirum"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 23, 2021

So far, excellent.

Pros

Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did.

Cons

The Booking Ledger is too busy and needs to be clear and easier to read.

PA

Project and Events Coordinator

Project and Events Coordinator

Used the software for: 1-3 years

### "Big headache. "

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

1/10

February 22, 2019

My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.

Pros

It has been made with a focus on management right properties. Integrates with third parties.

Cons

\- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based.

DI

Director

Director

Used the software for: 3-5 years

### "Software at its Best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 8, 2021

Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider.

Pros

Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes.

Cons

Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties.

MA

Manager

Manager

Used the software for: 3-5 years

### "Very Functional System"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 13, 2021

I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer & Managers Summary regularly as well this makes for a very simple EOM and EOM Roll. The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team.

Pros

Great reporting system and the more I use the additional reports the better I like it.

Cons

I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM.

OW

Owner

Owner

Used the software for: 3-5 years

### "Hirum from a user perspective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2019

Hirum has simplified our business needs greatly. I feel that we are not taking advantage of some of the aspects of Hirum and would like to see online seminars.

Pros

The ease of use we have 3 people that access Hirum 70% of their day. It is very user friendly and easily to become accustomed to.

Cons

Payment option. When a user makes an error or wrong amount entered it sometime mean we have to delete everything and start again

PM

Property Manager

Property Manager

Used the software for: 3-5 years

### "Hirum. You,ll do Me"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 19, 2019

Pros

When l first started in the industry of property management, I had very little computer skills and if you ask the girls at hirum they would laugh and say "what skills". I was hopeless. They were great for what l put them through. They persisted with me, never got cranky and they got me on my way. The first year l would be on the phone twice a week for about 3 months, then maybe twice a month , then l got it. Now 5 years later maybe once a year when l do a BIG stuff up and guess what ,they still remember me. Now l laugh cos it is so easy too use even for dummy like me

Cons

Not real sure of any dislikes , l only stick with what l need and know how to use. If l get stuck l know l have the girls and \[SENSITIVE CONTENT HIDDEN\] the technical fella he always would say "don't worry Cookie I"ll get ya going again" and he fixed some real doozy's.

MA

Manager

Manager

Used the software for: 3-5 years

### "The only system to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 30, 2021

Pros

Hirum is user friendly and offers all that is needed to operate our management rights business. The amount of information that can be entered into bookings, the reports that can be generated and the support that is offered all help in the day to day running of an accommodation property.

Cons

As yet there is nothing that I have wanted to do in Hirum that the system hasn't allowed me to do.

OW

Owner/manager

Owner/manager

Used the software for: 3-5 years

### "Owner/manager"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 21, 2021

Fantastic

Pros

The ease of the product and customer support - we are only a smaller resort

Cons

Nothing that stands out - we find it very easy to use

RM

Resident Manager

Resident Manager

Used the software for: 3-5 years

### "HiRUM PMS is Amazing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

The most important benefits of using HiRUM PMS is that nothing is to much trouble for them to solve, it is done very professionally and quickly which is the main thing when you are a hospitality business like ours.

Pros

The software is so easy to use and covers absolutely everything to do with holiday & permanent letting at our premises.

Cons

Nothing at all, everything is perfect at the moment.

MA

Manager

Manager

Used the software for: 3-5 years

### "Functional easy to use software for managing short-term stay properties"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2019

Hirum is the property management system we use to manage our hotel/backpackers. It is flexible enough to cover our various needs (dorm beds, private rooms, tour sales to otherr services we offer.

Pros

This program is easy to use, has a wide range of functionality, easy to train new staff and reports are easily generated and cover the range of areas we require routinely

Cons

The yield management program could be more sophisticated, currently it is quite blunt, though many competitors don't actually offer this component.

MA

Manager

Manager

Used the software for: 3-5 years

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 14, 2019

No problems at all If we need assistance It is readily available

Pros

Hirum is reliable Easy to use Great support if needed

Cons

Maybe be nice if it was a bit cheaper but overall its priced accordingly with others

MA

Manager

Manager

Used the software for: 3-5 years

### "Original users"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 12, 2019

We find it gives us a great snapshot of bookings and helps us identify gaps that need filling

Pros

Hirum and HiSite meets all of our needs and has done so from when it was first released

Cons

There is nothing to dislike or we would have changed software.

MA

Manager

Manager

Used the software for: 3-5 years

### "Awesome service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 11, 2021

The overall support from Hirum is excellent especially when our information needs are time critical.

Pros

Hirum for a new comer to this industry was easy to understand and use which was a relief.

Cons

End of month processing speed but its expected

MA

Manager

Manager

Used the software for: 3-5 years

### "Itara & Jacana Apartments"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2019

Cannot fault the great team on the other end. Always helpful and strive to get the end result as required.

Pros

Software easy to understand use, well laid out & support is always very helpful when required. Perfect for our needs as a small business.

Cons

Every now and again system can run slow - not an issue though.

MA

Manager

Manager

Used the software for: Less than 1 year

### "Amazing Support Network"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 7, 2021

We are new to the Management rights business and the Team at Hirum Support have been unbelievably helpful with EVERYTHING!! They have been so incredibly patient and understanding with teaching me how to use the software/programme. I can not speak highly enough of the team.

Pros

Once you know how to use the system, there is so much you can do.

Cons

Learning everything. I am older and not as quick to pick up the system, but the training I have received helps me everyday!!.

RM

Resort Manager

Resort Manager

Used the software for: 3-5 years

### "Best Accommodation Software of all time"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 12, 2019

Pros

This software is easy for all staff to use. The marketing tools are great. End of month is a 15 minute exercise from start to finish.

Cons

This software is great and we could not fault it.

DI

Director

Director

Used the software for: Less than 1 year

### "Hirum Trial "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 5, 2020

Good

Pros

During the on boarding the Team was very organised and structured and made sure all bases were covered. Also got a call on Friday afternoons to ask me how I was going regularly which I appreciated.

Cons

Doesn't transition to mobile devices well.

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