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We service Hotels, Motels, Resorts, Boutique Properties, B&Bs, Apartment Complexes, Student Accom, Aged Care, Ski Lodges, Marinas, Backpackers, Real Estates & Property Management Businesses

Product Details

HiRUMs Property Management Software Solution is now installed in over 1000 hotels and properties around the world, managing more than 120,000 accommodation rooms. HiRUM has become one of the Global Leaders in Hotel Software, helping hotel and accommodation managers with a complete hotel software solution. HiRUM software is designed with the hotel, accommodation and management rights industry in mind.

Contact Details

HiRUM Software Solutions

http://www.hirum.com.au

Founded in 1981

Located in Australia

Starting Price

  • Not provided by vendor

Free Demo

  • Yes

Platform

  • Installed - Mac
  • Cloud, SaaS, Web
  • Installed - Windows
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Support

  • Business Hours
  • Online

HiRUM PMS Features

Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Vacation Rental
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Accrual Accounting
Activity Tracking
Asset Gain & Loss Reporting
Check Writing
Compliance Management
Cross Ledger Posting
Customer Statements
Fee Calculation & Posting
Receipt Management
Tax Management
Auto Update
Content Import/Export
Drag & Drop
Landing Pages/Web Forms
Online Booking Tools
Online Store Builder
Pre-built Templates
Real Time Editing
SEO Management
Survey Builder

HiRUM PMS Reviews

Overall
4.5/5
Ease of Use
4.5/5
Customer Service
5/5

Showing Most Helpful

Showing 10 of 10 reviews

Showing Most Helpful

Showing 10 of 10 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
DANELE A.
Owner
Leisure, Travel & Tourism, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 11, 2019

“Hirum from a user perspective”

OverallHirum has simplified our business needs greatly. I feel that we are not taking advantage of some of the aspects of Hirum and would like to see online seminars.
ProsThe ease of use we have 3 people that access Hirum 70% of their day. It is very user friendly and easily to become accustomed to.
ConsPayment option. When a user makes an error or wrong amount entered it sometime mean we have to delete everything and start again

Vendor Response

By HiRUM Software Solutions on August 14, 2019
Hello Danele, Thank you for taking the time to leave us a review. We are so glad to hear that HiRUM has helped simplify your business needs! HiRUM has many great features and we would love the opportunity to help you maximise your use of the software. We currently have our E-Learning Centre on our website, however we are looking to expand into webinars in the near future which is exciting. Stay tuned on what's to come! Thanks again for your feedback, it has been passed on to our management team. We are always looking for ways we can take our customer experience to the next level. Kindest, The HiRUM Team
Reviewer Source 
Source: Capterra
August 11, 2019
Geoff H.
Managing Director
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 11, 2019

“Assistance regarding cyber virus”

OverallDaily input of bookings and end of month reports are exceptionally helpful to management. The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years
Prosvery much adaptable to Resort Accommodation,and assistance given after a cyber attack.
Consno problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building

Vendor Response

By HiRUM Software Solutions on August 13, 2019
Hello Geoff, Thank you for taking the time to leave a review. We are so glad you are happy with HiRUM, and even more glad to see your occupancy levels have increased over the past 2 years. It's great to see our support team was able to assist you so well after your unfortunate cyber attack. The HiRUM team are always striving to deliver exceptional customer service so it is great to see that all reflected in your review. Thanks again Geoff!
Reviewer Source 
Source: Capterra
August 11, 2019
Chris G.
Property Manager
Real Estate, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
4/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 12, 2019

“Hirum. You,ll do Me”

ProsWhen l first started in the industry of property management, I had very little computer skills and if you ask the girls at hirum they would laugh and say "what skills". I was hopeless. They were great for what l put them through. They persisted with me, never got cranky and they got me on my way. The first year l would be on the phone twice a week for about 3 months, then maybe twice a month , then l got it. Now 5 years later maybe once a year when l do a BIG stuff up and guess what ,they still remember me. Now l laugh cos it is so easy too use even for dummy like me
ConsNot real sure of any dislikes , l only stick with what l need and know how to use. If l get stuck l know l have the girls and Pierre the technical fella he always would say "don't worry Cookie I"ll get ya going again" and he fixed some real doozy's.

Vendor Response

By HiRUM Software Solutions on August 19, 2019
Hello Chris, Thank you so much for leaving such a great review. We are so happy to hear that our support team has provided you with outstanding customer service! It can be daunting going into a new industry, so it's important to choose the right fit for you, and we are very glad to see we have been the right fit for you and your business! Once again, thank you for your lovely review, we hope everything continues to go as well in the future. Kindest, The HiRUM Team
Reviewer Source 
Source: Capterra
August 12, 2019
Anthony J.
Resident Manager
Hospitality, Self-employed
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 11, 2019

“HiRUM PMS is Amazing”

OverallThe most important benefits of using HiRUM PMS is that nothing is to much trouble for them to solve, it is done very professionally and quickly which is the main thing when you are a hospitality business like ours.
ProsThe software is so easy to use and covers absolutely everything to do with holiday & permanent letting at our premises.
ConsNothing at all, everything is perfect at the moment.

Vendor Response

By HiRUM Software Solutions on August 13, 2019
Hi Anthony, Thank you for taking the time to review HiRUM. It's great to see you are so pleased with our software & support staff. It is our goal to deliver above and beyond products and services to all of our clients. Once again, thank you for the glowing review! The HiRUM Team
Reviewer Source 
Source: Capterra
August 11, 2019
Trevor A.
Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 11, 2019

“Functional easy to use software for managing short-term stay properties”

OverallHirum is the property management system we use to manage our hotel/backpackers. It is flexible enough to cover our various needs (dorm beds, private rooms, tour sales to otherr services we offer.
ProsThis program is easy to use, has a wide range of functionality, easy to train new staff and reports are easily generated and cover the range of areas we require routinely
ConsThe yield management program could be more sophisticated, currently it is quite blunt, though many competitors don't actually offer this component.

Vendor Response

By HiRUM Software Solutions on August 14, 2019
Hello Trevor, Thank you for taking the time to review HiRUM. It's great to see our software has been easy for staff to use and manage your short-term stay properties! Your feedback is extremely valuable to us as we strive to deliver excellent customer service experiences. We can confirm it has been passed onto our Management team. Thanks again for your great review on HiRUM! The HiRUM Team
Reviewer Source 
Source: Capterra
August 11, 2019
Sonja H.
Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
August 12, 2019

“Easy to use”

OverallNo problems at all If we need assistance It is readily available
ProsHirum is reliable Easy to use Great support if needed
ConsMaybe be nice if it was a bit cheaper but overall its priced accordingly with others

Vendor Response

By HiRUM Software Solutions on August 14, 2019
Hello Sonja, Thank you for taking the time to leave us a review. We are happy to hear everything is working well for you! Our support team are fantastic, and always training to ensure they provide customers with the best support possible. Thanks again for your great review! The HiRUM Team
Reviewer Source 
Source: Capterra
August 12, 2019
Terry L.
Manager
Hospitality, 1-10 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
9/10
Reviewer Source 
Source: Capterra
August 11, 2019

“Original users”

OverallWe find it gives us a great snapshot of bookings and helps us identify gaps that need filling
ProsHirum and HiSite meets all of our needs and has done so from when it was first released
ConsThere is nothing to dislike or we would have changed software.

Vendor Response

By HiRUM Software Solutions on August 13, 2019
Hello Terry, Thank you for taking the time to leave a review. We are glad to see HiRUM & HiSITE have provided you with everything you need since the start. We strive to deliver products that make the lives of property managers that much easier in day to day operations. Thanks again, Terry! The HiRUM Team
Reviewer Source 
Source: Capterra
August 11, 2019
Shaun S.
Manager
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 11, 2019

“Itara & Jacana Apartments”

OverallCannot fault the great team on the other end. Always helpful and strive to get the end result as required.
ProsSoftware easy to understand use, well laid out & support is always very helpful when required. Perfect for our needs as a small business.
ConsEvery now and again system can run slow - not an issue though.
Reviewer Source 
Source: Capterra
April 11, 2019
Geoff H.
Resort Manager
Hospitality, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
April 10, 2019

“Best Accommodation Software of all time”

ProsThis software is easy for all staff to use. The marketing tools are great. End of month is a 15 minute exercise from start to finish.
ConsThis software is great and we could not fault it.
Reviewer Source 
Source: Capterra
April 10, 2019
Verified Reviewer
Hospitality, 1-10 employees
Used the software for: 1-2 years
Overall Rating
2/5
Ease of Use
1/5
Customer Service
3/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
1/10
Reviewer Source 
Source: Capterra
February 20, 2019

“Big headache. ”

OverallMy parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.
ProsIt has been made with a focus on management right properties. Integrates with third parties.
Cons- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based.
Reviewer Source 
Source: Capterra
February 20, 2019