# HiRUM Software Solutions Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about HiRUM Software Solutions - reviews, pricing plans, popular comparisons to other Property Management products and more. Source: https://www.capterra.com/p/102629/HiRUM-PMS --- # HiRUM Software Solutions Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) HiRUM Software Solutions ## What is HiRUM Software Solutions? HiRUMs Property Management Software Solution is now installed in over 1000 hotels and properties around the world, managing more than 120,000 accommodation rooms. HiRUM has become one of the Global Leaders in Hotel Software, helping hotel and accommodation managers with a complete hotel software solution. HiRUM software is designed with the hotel, accommodation and management rights industry in mind. ## What is HiRUM Software Solutions used for? [Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/) Overall rating Based on 18 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price A$200 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HiRUM Software Solutions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hirum.com.au&name=HiRUM Software Solutions) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HiRUM Software Solutions 4.7 (18) VS. [4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting Price A$200 Per User, Per Month Starting Price $16 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (18) Ease Of Use 4.4 (1,282) Value For Money 4.7 (18) Value For Money 4.3 (1,201) Customer Service 4.9 (18) Customer Service 4.6 (1,250) ## HiRUM Software Solutions alternatives Highest Rated [4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (99)](https://www.capterra.com/p/134175/CiiRUS/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.4 (463)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Payment Processing 5.0 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Accept, record, and reconcile financial transactions Channel Management 5.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage various distribution channels, build relations with channel partners, and track their performance Customer Support 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Rate Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Reporting/Analytics 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Booking Notes 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Keep notes on the specifics of a reservation including customer information and special requests HiRUM Software Solutions 87 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Manage adding fixed assets to proposed budgets Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Analyze and track performance of channels Manage various distribution channels, build relations with channel partners, and track their performance Track and manage adherence to policies for any service, product, process, or supplier Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Reports that show customers their invoices, payments, and balance on the account Provide online support for your customers through live chat or help desk functionality Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Assemble applications and processes by dragging over and arranging pre-built components Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. Electronically collect payments for goods or services Pre-made examples and templates for emails Track employee schedules, availability, and performance across projects and tasks Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Monitor product stock levels Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Access the system via a mobile application Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Report showing financial balance at the beginning and the end of the period, along with activity Manage channel partners through a portal where they can access all product information Accept, record, and reconcile financial transactions A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Accept and process customer payments for products or services using hardware and software Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Analyze and gain insights into data in real-time Receive data and information in real time Receive system updates as soon as any changes are made Upload, track, and submit receipts in a central database Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Track and monitor reviews of products or services Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held Manage hotel room inventory on multiple channel partner sites to prevent overbooking One location Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Manage operations/processes associated with spas and other hotel activities Create, save, and re-purpose templates for emails, forms, etc. Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Manage bookkeeping for client trust accounts Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Seamlessly integrates with 3rd party websites Built-in website builder or integration with third-party site Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.7 (18) 4.7 Based on 18 reviews ## Pricing Value for money 4.7 (18) Free Trial Basic A$200.00 Per User,Per Month Value for money 4.7 (18) 4.7 Based on 18 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (18) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (18) 4.9 Based on 18 reviews ## User reviews Overall rating 4.7 Based on 18 reviews Filter by rating 5(15) 4(2) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AP Alison P. Owner/manager Hospitality ### "Owner/manager" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 21, 2021 Fantastic Pros The ease of the product and customer support - we are only a smaller resort Cons Nothing that stands out - we find it very easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 24, 2021 Dear Alison, Thank you for your kind review, and for taking the time to leave your feedback. Making our software user friendly is a high priority for us, so we are so pleased to hear that you find it easy to use. We look forward to continuing to work with you. Many thanks, The HiRUM Team KN Karen N. Director Hospitality ### "Software at its Best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 6, 2021 Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider. Pros Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes. Cons Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties. Reasons for choosing HiRUM Software Solutions The implementation of Hirum software was a no-brainer - it is competitively priced and expertly managed by a fantastic and enthusiastic team of professionals who listen, understand and respond to the demands of a constant ever- changing and challenging industry. As operators we expect and demand more from our programs to allow us to provide responsive tailored solutions to our clientele and for us Hirum allows us to work smarter rather than harder. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor October 1, 2021 Hi Karen, Thank you so much for taking the time to leave such thorough feedback about our products and your experience. It is our aim to deliver products that assist in making our clients day to day operations that bit easier, and we are thrilled to hear that HiRUM has been able to do this for you. Regarding the two rent rolls, this is absolutely something HiRUM can do provided they are running under the same trust account. The team mentioned they have been in touch with you and assisted you on this one, we're so glad to hear it's been a success. We are very excited for the future of HiRUM, and we look forward to continuing to work with you along the way. Thank you. The HiRUM Team FT Francine T. Manager Hospitality ### "Amazing Support Network" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 3, 2021 We are new to the Management rights business and the Team at Hirum Support have been unbelievably helpful with EVERYTHING!! They have been so incredibly patient and understanding with teaching me how to use the software/programme. I can not speak highly enough of the team. Pros Once you know how to use the system, there is so much you can do. Cons Learning everything. I am older and not as quick to pick up the system, but the training I have received helps me everyday!!. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor September 9, 2021 Many thanks Francine for taking the time to leave your feedback. We understand how challenging it can be starting out in the management rights business, and the team at HiRUM pride themselves on offering the best support possible. We are so pleased to hear that they have been able to assist with your use of the software. We look forward to many more years of working together. Kind Regards, the HiRUM Team. CM Colette M. Manager Hospitality ### "Switching from RMS to Hirum" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2021 So far, excellent. Pros Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did. Cons The Booking Ledger is too busy and needs to be clear and easier to read. Switched from [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Because RMS charged extra for adding new properties. The Software in general is complex and not User Friendly. The Trust Accounting side of it is okay but the rest is extremely complicated. Reasons for choosing HiRUM Software Solutions Friendly, Easy to Understand, Concise, Excellent Channel Management Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor August 25, 2021 Dear Colette, Thank you for taking the time to leave your positive review of HiRUM. The team are thrilled to hear they have assisted in making your transition to HiRUM effortless. We are always striving to bring our clients the best software possible, and your feedback helps us to do this. We are pleased that you have found HiRUM to be a good fit for your business and we look forward to continuing to work with you. Kind Regards, The HiRUM Team KB Kylie B. Manager Leisure, Travel & Tourism ### "The only system to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 28, 2021 Pros Hirum is user friendly and offers all that is needed to operate our management rights business. The amount of information that can be entered into bookings, the reports that can be generated and the support that is offered all help in the day to day running of an accommodation property. Cons As yet there is nothing that I have wanted to do in Hirum that the system hasn't allowed me to do. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 6, 2021 Hi Kylie, Thank you for taking the time to send in your review of HiRUM. We are so happy to hear that HiRUM is such a help with the day to day running of your property. Your feedback is extremely valuable, as we are always striving to deliver the best products and services possible! Thank you for your ongoing support and we look forward to continuing to work with you in the future. The HiRUM Team BS Bill S. Manager Hospitality ### "Very Functional System" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 12, 2021 I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer & Managers Summary regularly as well this makes for a very simple EOM and EOM Roll. The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team. Pros Great reporting system and the more I use the additional reports the better I like it. Cons I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 15, 2021 Dear Bill, Thank you for taking the time to leave such a positive review. We are honoured to have had you as a customer for the past 5 years and look forward to many more years to come. Our team is happy to hear they play a significant role in making your experience with HiRUM so memorable, so thank you for this valuable feedback. We are thrilled to learn that you are making full use of the systems functionalities and additional reporting features, as we believe that every property deserves a tailor-made solution. Thank you again for choosing HiRUM to look after your business and we look forward to continuing to make managing your property easier. Kindest Regards, The Team @ HiRUM Software Solutions SH Susannah H. Manager Hospitality ### "Awesome service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 9, 2021 The overall support from Hirum is excellent especially when our information needs are time critical. Pros Hirum for a new comer to this industry was easy to understand and use which was a relief. Cons End of month processing speed but its expected Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 12, 2021 Hello Susannah, Thank you very much for your review. We appreciate you taking the time to leave it for us. We're big fans of the team and property at Element on Coolum Beach. Best wishes, Victoria Marketing Manager GL Gerhard L. Director Hospitality ### "Hirum Trial " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 1, 2020 Good Pros During the on boarding the Team was very organised and structured and made sure all bases were covered. Also got a call on Friday afternoons to ask me how I was going regularly which I appreciated. Cons Doesn't transition to mobile devices well. Reasons for choosing HiRUM Software Solutions Hirum seemed to be the market leader at the time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CG Chris G. Property Manager Real Estate ### "Hirum. You,ll do Me" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 Pros When l first started in the industry of property management, I had very little computer skills and if you ask the girls at hirum they would laugh and say "what skills". I was hopeless. They were great for what l put them through. They persisted with me, never got cranky and they got me on my way. The first year l would be on the phone twice a week for about 3 months, then maybe twice a month , then l got it. Now 5 years later maybe once a year when l do a BIG stuff up and guess what ,they still remember me. Now l laugh cos it is so easy too use even for dummy like me Cons Not real sure of any dislikes , l only stick with what l need and know how to use. If l get stuck l know l have the girls and \[SENSITIVE CONTENT HIDDEN\] the technical fella he always would say "don't worry Cookie I"ll get ya going again" and he fixed some real doozy's. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 20, 2019 Hello Chris, Thank you so much for leaving such a great review. We are so happy to hear that our support team has provided you with outstanding customer service! It can be daunting going into a new industry, so it's important to choose the right fit for you, and we are very glad to see we have been the right fit for you and your business! Once again, thank you for your lovely review, we hope everything continues to go as well in the future. Kindest, The HiRUM Team SH Sonja H. Manager Hospitality ### "Easy to use" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 No problems at all If we need assistance It is readily available Pros Hirum is reliable Easy to use Great support if needed Cons Maybe be nice if it was a bit cheaper but overall its priced accordingly with others Reasons for choosing HiRUM Software Solutions When I rang to enquire, they were very helpful and all through the set up process Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 15, 2019 Hello Sonja, Thank you for taking the time to leave us a review. We are happy to hear everything is working well for you! Our support team are fantastic, and always training to ensure they provide customers with the best support possible. Thanks again for your great review! The HiRUM Team TA Trevor A. Manager Hospitality ### "Functional easy to use software for managing short-term stay properties" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 Hirum is the property management system we use to manage our hotel/backpackers. It is flexible enough to cover our various needs (dorm beds, private rooms, tour sales to otherr services we offer. Pros This program is easy to use, has a wide range of functionality, easy to train new staff and reports are easily generated and cover the range of areas we require routinely Cons The yield management program could be more sophisticated, currently it is quite blunt, though many competitors don't actually offer this component. Reasons for choosing HiRUM Software Solutions We have yet to find a cost-competitive equivalent PMS that will do what we want and is as easy to use Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 15, 2019 Hello Trevor, Thank you for taking the time to review HiRUM. It's great to see our software has been easy for staff to use and manage your short-term stay properties! Your feedback is extremely valuable to us as we strive to deliver excellent customer service experiences. We can confirm it has been passed onto our Management team. Thanks again for your great review on HiRUM! The HiRUM Team DA DANELE A. Owner Leisure, Travel & Tourism ### "Hirum from a user perspective" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 Hirum has simplified our business needs greatly. I feel that we are not taking advantage of some of the aspects of Hirum and would like to see online seminars. Pros The ease of use we have 3 people that access Hirum 70% of their day. It is very user friendly and easily to become accustomed to. Cons Payment option. When a user makes an error or wrong amount entered it sometime mean we have to delete everything and start again Reasons for choosing HiRUM Software Solutions Some years ago I attended a course and I was looking for a management system and the presenter gave me some informed information on Hirum. Consequently I did not look any further. Have looked at others since (hopefully for a less expensive option) but have not seen any other that would be as user friendly as Hirum Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 15, 2019 Hello Danele, Thank you for taking the time to leave us a review. We are so glad to hear that HiRUM has helped simplify your business needs! HiRUM has many great features and we would love the opportunity to help you maximise your use of the software. We currently have our E-Learning Centre on our website, however we are looking to expand into webinars in the near future which is exciting. Stay tuned on what's to come! Thanks again for your feedback, it has been passed on to our management team. We are always looking for ways we can take our customer experience to the next level. Kindest, The HiRUM Team GH Geoff H. Managing Director Hospitality ### "Assistance regarding cyber virus" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 Daily input of bookings and end of month reports are exceptionally helpful to management. The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years Pros very much adaptable to Resort Accommodation,and assistance given after a cyber attack. Cons no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reasons for choosing HiRUM Software Solutions Locally present company with a strong business commitment and servicing of backup. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2019 Hello Geoff, Thank you for taking the time to leave a review. We are so glad you are happy with HiRUM, and even more glad to see your occupancy levels have increased over the past 2 years. It's great to see our support team was able to assist you so well after your unfortunate cyber attack. The HiRUM team are always striving to deliver exceptional customer service so it is great to see that all reflected in your review. Thanks again Geoff! AJ Anthony J. Resident Manager Hospitality ### "HiRUM PMS is Amazing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 12, 2019 The most important benefits of using HiRUM PMS is that nothing is to much trouble for them to solve, it is done very professionally and quickly which is the main thing when you are a hospitality business like ours. Pros The software is so easy to use and covers absolutely everything to do with holiday & permanent letting at our premises. Cons Nothing at all, everything is perfect at the moment. Reasons for choosing HiRUM Software Solutions When we brought the Management Rights 4 years ago the previous Manager was already using it, as it was so easy to use we have not had to look at any alterative products. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2019 Hi Anthony, Thank you for taking the time to review HiRUM. It's great to see you are so pleased with our software & support staff. It is our goal to deliver above and beyond products and services to all of our clients. Once again, thank you for the glowing review! The HiRUM Team TL Terry L. Manager Hospitality ### "Original users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 12, 2019 We find it gives us a great snapshot of bookings and helps us identify gaps that need filling Pros Hirum and HiSite meets all of our needs and has done so from when it was first released Cons There is nothing to dislike or we would have changed software. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor August 13, 2019 Hello Terry, Thank you for taking the time to leave a review. We are glad to see HiRUM & HiSITE have provided you with everything you need since the start. We strive to deliver products that make the lives of property managers that much easier in day to day operations. Thanks again, Terry! The HiRUM Team SS Shaun S. Manager Hospitality ### "Itara & Jacana Apartments" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 12, 2019 Cannot fault the great team on the other end. Always helpful and strive to get the end result as required. Pros Software easy to understand use, well laid out & support is always very helpful when required. Perfect for our needs as a small business. Cons Every now and again system can run slow - not an issue though. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GH Geoff H. Resort Manager Hospitality ### "Best Accommodation Software of all time" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 11, 2019 Pros This software is easy for all staff to use. The marketing tools are great. End of month is a 15 minute exercise from start to finish. Cons This software is great and we could not fault it. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Project and Events Coordinator Hospitality ### "Big headache. " 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 1/10 February 20, 2019 My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache. Pros It has been made with a focus on management right properties. Integrates with third parties. Cons \- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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