# HiRUM Software Solutions Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about HiRUM Software Solutions - reviews, pricing plans, popular comparisons to other Property Management products and more.

Source: https://www.capterra.com/p/102629/HiRUM-PMS/pricing

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# 

 HiRUM Software Solutions Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

HiRUM Software Solutions

## What is HiRUM Software Solutions?

HiRUMs Property Management Software Solution is now installed in over 1000 hotels and properties around the world, managing more than 120,000 accommodation rooms. HiRUM has become one of the Global Leaders in Hotel Software, helping hotel and accommodation managers with a complete hotel software solution. HiRUM software is designed with the hotel, accommodation and management rights industry in mind.

## What is HiRUM Software Solutions used for?

[Reservations](https://www.capterra.com/reservations-software/)[Property Management](https://www.capterra.com/rental-property-management-software/)[Vacation Rental](https://www.capterra.com/vacation-rental-software/)

Top alternative

Featured

Overall rating

Based on 18 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

A$200

Per User, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

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Do you work for HiRUM Software Solutions?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.hirum.com.au&name=HiRUM Software Solutions)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### HiRUM Software Solutions

4.7 (18)

VS.

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting Price

A$200

Per User, Per Month

Starting Price

$16

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (18)

Ease Of Use

4.4 (1,282)

Value For Money

4.7 (18)

Value For Money

4.3 (1,201)

Customer Service

4.9 (18)

Customer Service

4.6 (1,250)

## HiRUM Software Solutions alternatives

Highest Rated

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.5 (99)](https://www.capterra.com/p/134175/CiiRUS/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Payment Processing

5.0 (3)

66.67% of 3 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Channel Management

5.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage various distribution channels, build relations with channel partners, and track their performance

Customer Support

5.0 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

Provide online support for your customers through live chat or help desk functionality

Rate Management

4.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

Reporting/Analytics

4.5 (2)

50.00% of 2 reviewers that rated this feature as important or highly important

View and track pertinent metrics to find patterns and gain insights from data

Booking Notes

4.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Keep notes on the specifics of a reservation including customer information and special requests

HiRUM Software Solutions 87 features

Define levels of authorization for access to specific files or systems

Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc.

Recognizing income when earned and expenses when incurred regardless of when cash is received or disbursed.

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Manage adding fixed assets to proposed budgets

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Accounting functionality within the system, not requiring integration with third-party tools

Track and manage schedules and meetings via an integrated calendar

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Track and manage adherence to policies for any service, product, process, or supplier

Manage, organize, and store contact information

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Accept and process credit card transactions

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Reports that show customers their invoices, payments, and balance on the account

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Customize data fields to support various needs and use cases

Alter the layout and content of reports

Pre-designed layouts that can be customized to match preferences and requirements

Import and export data to and from software applications

Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Pre-made examples and templates for emails

Track employee schedules, availability, and performance across projects and tasks

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Captures invoice data and maintains comprehensive records for auditing and reporting purposes

Manage, maintain and track the performance of assets and equipment

Schedule predetermined or ad hoc maintenance services and labor requests

Automate workflows and trigger campaigns based on customer actions

Access software remotely via mobile devices

Access the system via a mobile application

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple locations

More than one location

Book meetings and appointments through a website or digital platform

Report showing financial balance at the beginning and the end of the period, along with activity

Manage channel partners through a portal where they can access all product information

Accept, record, and reconcile financial transactions

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Accept and process customer payments for products or services using hardware and software

Design, communicate, and distribute incentives to perform a specific action

Add, view, and edit details of all properties managed by an agency that are available for sale or rent

Track/optimize rates in relation to usage

Analyze and gain insights into data in real-time

Receive data and information in real time

Receive system updates as soon as any changes are made

Upload, track, and submit receipts in a central database

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Track and monitor reviews of products or services

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

One location

Send messages via SMS

Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc.

Manage operations/processes associated with spas and other hotel activities

Create, save, and re-purpose templates for emails, forms, etc.

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Manage bookkeeping for client trust accounts

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Seamlessly integrates with 3rd party websites

Built-in website builder or integration with third-party site

Creating, assign, and track jobs and/or tasks for work orders

Get Advice

We can help you find the software with the features you need.

Features

4.7 (18)

4.7

Based on 18 reviews

## Pricing

Value for money

4.7 (18)

Free Trial

Basic

A$200.00

Per User,Per Month

Value for money

4.7 (18)

4.7

Based on 18 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.9 (18)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.9 (18)

4.9

Based on 18 reviews

## User reviews

Overall rating

4.7

Based on 18 reviews

Filter by rating

5(15)

4(2)

3(0)

2(1)

1(0)

Mentioned topic

Sorted by most recent

AP

Alison P.

Owner/manager

Hospitality

### "Owner/manager"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 21, 2021

Fantastic

Pros

The ease of the product and customer support - we are only a smaller resort

Cons

Nothing that stands out - we find it very easy to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 24, 2021

Dear Alison, Thank you for your kind review, and for taking the time to leave your feedback. Making our software user friendly is a high priority for us, so we are so pleased to hear that you find it easy to use. We look forward to continuing to work with you. Many thanks, The HiRUM Team

KN

Karen N.

Director

Hospitality

### "Software at its Best"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 6, 2021

Hirum software has enabled our business to work smarter rather than harder with the tools and mobile applications that cater for changes in our working environment, and in particular the challenges that COVID-19 thrust upon us. We have portability and flexibility that allows us to remotely service our guests and unit owners needs along with the tools to constantly measure, assess and benchmark our performance and adapt accordingly. Hirum are constantly looking at new and innovative ways in which we can better engage with our guests and owners alike, and in doing so allow our business to develop lasting relationships and build upon our success as an accommodation provider.

Pros

Easy of use, functionality, add-on capabilities with the front desk and maintenance Aps, the variety of reports capable of being generated that assist decision making and operational requirements, and ability to meet Office of Fair TradingTrust Account audit processes.

Cons

Not a negative but it would be advantageous to have an interface to the program that allows you to add in externally managed properties but controlled within the same program to allow more accurate reporting from an operational perspective. In other words, two rent rolls (one internal / one external) with Trust Account reporting capabilities but able to be shown as two entities rather than running 2 separate independent Hirum programs to manage these properties.

Reasons for choosing HiRUM Software Solutions

The implementation of Hirum software was a no-brainer - it is competitively priced and expertly managed by a fantastic and enthusiastic team of professionals who listen, understand and respond to the demands of a constant ever- changing and challenging industry. As operators we expect and demand more from our programs to allow us to provide responsive tailored solutions to our clientele and for us Hirum allows us to work smarter rather than harder.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

October 1, 2021

Hi Karen, Thank you so much for taking the time to leave such thorough feedback about our products and your experience. It is our aim to deliver products that assist in making our clients day to day operations that bit easier, and we are thrilled to hear that HiRUM has been able to do this for you. Regarding the two rent rolls, this is absolutely something HiRUM can do provided they are running under the same trust account. The team mentioned they have been in touch with you and assisted you on this one, we're so glad to hear it's been a success. We are very excited for the future of HiRUM, and we look forward to continuing to work with you along the way. Thank you. The HiRUM Team

FT

Francine T.

Manager

Hospitality

### "Amazing Support Network"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 3, 2021

We are new to the Management rights business and the Team at Hirum Support have been unbelievably helpful with EVERYTHING!! They have been so incredibly patient and understanding with teaching me how to use the software/programme. I can not speak highly enough of the team.

Pros

Once you know how to use the system, there is so much you can do.

Cons

Learning everything. I am older and not as quick to pick up the system, but the training I have received helps me everyday!!.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

September 9, 2021

Many thanks Francine for taking the time to leave your feedback. We understand how challenging it can be starting out in the management rights business, and the team at HiRUM pride themselves on offering the best support possible. We are so pleased to hear that they have been able to assist with your use of the software. We look forward to many more years of working together. Kind Regards, the HiRUM Team.

CM

Colette M.

Manager

Hospitality

### "Switching from RMS to Hirum"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 12, 2021

So far, excellent.

Pros

Very glad so far that we made the switch to Hirum Hisite from RMS. The Support has been 10/10. The Support Team understand english, are local and not off-shore. The system is far more simplified and user friendly and they do not charge you extra to assist with something like adding a new property which RMS did. In fact, RMS charged extra for any little thing they did.

Cons

The Booking Ledger is too busy and needs to be clear and easier to read.

Switched from

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

Because RMS charged extra for adding new properties. The Software in general is complex and not User Friendly. The Trust Accounting side of it is okay but the rest is extremely complicated.

Reasons for choosing HiRUM Software Solutions

Friendly, Easy to Understand, Concise, Excellent Channel Management

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

August 25, 2021

Dear Colette, Thank you for taking the time to leave your positive review of HiRUM. The team are thrilled to hear they have assisted in making your transition to HiRUM effortless. We are always striving to bring our clients the best software possible, and your feedback helps us to do this. We are pleased that you have found HiRUM to be a good fit for your business and we look forward to continuing to work with you. Kind Regards, The HiRUM Team

KB

Kylie B.

Manager

Leisure, Travel & Tourism

### "The only system to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 28, 2021

Pros

Hirum is user friendly and offers all that is needed to operate our management rights business. The amount of information that can be entered into bookings, the reports that can be generated and the support that is offered all help in the day to day running of an accommodation property.

Cons

As yet there is nothing that I have wanted to do in Hirum that the system hasn't allowed me to do.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 6, 2021

Hi Kylie, Thank you for taking the time to send in your review of HiRUM. We are so happy to hear that HiRUM is such a help with the day to day running of your property. Your feedback is extremely valuable, as we are always striving to deliver the best products and services possible! Thank you for your ongoing support and we look forward to continuing to work with you in the future. The HiRUM Team

BS

Bill S.

Manager

Hospitality

### "Very Functional System"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 12, 2021

I have used many Trust Accounting Systems in the past, Consol, REST, Easy Res, REIMaster to say a few. We have now been using HiRUM for 5 years now and I have always said if you follow the daily reconcile banking steps you won't have to many issues, if any at all. I also check the Cross Referencer & Managers Summary regularly as well this makes for a very simple EOM and EOM Roll. The most important thing is the support team. I am blown away by there professionalism and complete knowledge of HiRUM. If I do require some assistance they are more than happy help and I learn different things or ways to do what I need. Overall they are brilliant to talk to and discuss aspects of HiRUM plus nothing is to much trouble. Great team.

Pros

Great reporting system and the more I use the additional reports the better I like it.

Cons

I originally thought that HiRUM was very clunky and didn't enjoy using the system, that was because I didn't understand it very well. It took me a while to get to know it, but now I am enjoy using HiRUM.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 15, 2021

Dear Bill, Thank you for taking the time to leave such a positive review. We are honoured to have had you as a customer for the past 5 years and look forward to many more years to come. Our team is happy to hear they play a significant role in making your experience with HiRUM so memorable, so thank you for this valuable feedback. We are thrilled to learn that you are making full use of the systems functionalities and additional reporting features, as we believe that every property deserves a tailor-made solution. Thank you again for choosing HiRUM to look after your business and we look forward to continuing to make managing your property easier. Kindest Regards, The Team @ HiRUM Software Solutions

SH

Susannah H.

Manager

Hospitality

### "Awesome service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 9, 2021

The overall support from Hirum is excellent especially when our information needs are time critical.

Pros

Hirum for a new comer to this industry was easy to understand and use which was a relief.

Cons

End of month processing speed but its expected

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 12, 2021

Hello Susannah, Thank you very much for your review. We appreciate you taking the time to leave it for us. We're big fans of the team and property at Element on Coolum Beach. Best wishes, Victoria Marketing Manager

GL

Gerhard L.

Director

Hospitality

### "Hirum Trial "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

October 1, 2020

Good

Pros

During the on boarding the Team was very organised and structured and made sure all bases were covered. Also got a call on Friday afternoons to ask me how I was going regularly which I appreciated.

Cons

Doesn't transition to mobile devices well.

Reasons for choosing HiRUM Software Solutions

Hirum seemed to be the market leader at the time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CG

Chris G.

Property Manager

Real Estate

### "Hirum. You,ll do Me"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

Pros

When l first started in the industry of property management, I had very little computer skills and if you ask the girls at hirum they would laugh and say "what skills". I was hopeless. They were great for what l put them through. They persisted with me, never got cranky and they got me on my way. The first year l would be on the phone twice a week for about 3 months, then maybe twice a month , then l got it. Now 5 years later maybe once a year when l do a BIG stuff up and guess what ,they still remember me. Now l laugh cos it is so easy too use even for dummy like me

Cons

Not real sure of any dislikes , l only stick with what l need and know how to use. If l get stuck l know l have the girls and \[SENSITIVE CONTENT HIDDEN\] the technical fella he always would say "don't worry Cookie I"ll get ya going again" and he fixed some real doozy's.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 20, 2019

Hello Chris, Thank you so much for leaving such a great review. We are so happy to hear that our support team has provided you with outstanding customer service! It can be daunting going into a new industry, so it's important to choose the right fit for you, and we are very glad to see we have been the right fit for you and your business! Once again, thank you for your lovely review, we hope everything continues to go as well in the future. Kindest, The HiRUM Team

SH

Sonja H.

Manager

Hospitality

### "Easy to use"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

No problems at all If we need assistance It is readily available

Pros

Hirum is reliable Easy to use Great support if needed

Cons

Maybe be nice if it was a bit cheaper but overall its priced accordingly with others

Reasons for choosing HiRUM Software Solutions

When I rang to enquire, they were very helpful and all through the set up process

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 15, 2019

Hello Sonja, Thank you for taking the time to leave us a review. We are happy to hear everything is working well for you! Our support team are fantastic, and always training to ensure they provide customers with the best support possible. Thanks again for your great review! The HiRUM Team

TA

Trevor A.

Manager

Hospitality

### "Functional easy to use software for managing short-term stay properties"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

Hirum is the property management system we use to manage our hotel/backpackers. It is flexible enough to cover our various needs (dorm beds, private rooms, tour sales to otherr services we offer.

Pros

This program is easy to use, has a wide range of functionality, easy to train new staff and reports are easily generated and cover the range of areas we require routinely

Cons

The yield management program could be more sophisticated, currently it is quite blunt, though many competitors don't actually offer this component.

Reasons for choosing HiRUM Software Solutions

We have yet to find a cost-competitive equivalent PMS that will do what we want and is as easy to use

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 15, 2019

Hello Trevor, Thank you for taking the time to review HiRUM. It's great to see our software has been easy for staff to use and manage your short-term stay properties! Your feedback is extremely valuable to us as we strive to deliver excellent customer service experiences. We can confirm it has been passed onto our Management team. Thanks again for your great review on HiRUM! The HiRUM Team

DA

DANELE A.

Owner

Leisure, Travel & Tourism

### "Hirum from a user perspective"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

Hirum has simplified our business needs greatly. I feel that we are not taking advantage of some of the aspects of Hirum and would like to see online seminars.

Pros

The ease of use we have 3 people that access Hirum 70% of their day. It is very user friendly and easily to become accustomed to.

Cons

Payment option. When a user makes an error or wrong amount entered it sometime mean we have to delete everything and start again

Reasons for choosing HiRUM Software Solutions

Some years ago I attended a course and I was looking for a management system and the presenter gave me some informed information on Hirum. Consequently I did not look any further. Have looked at others since (hopefully for a less expensive option) but have not seen any other that would be as user friendly as Hirum

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 15, 2019

Hello Danele, Thank you for taking the time to leave us a review. We are so glad to hear that HiRUM has helped simplify your business needs! HiRUM has many great features and we would love the opportunity to help you maximise your use of the software. We currently have our E-Learning Centre on our website, however we are looking to expand into webinars in the near future which is exciting. Stay tuned on what's to come! Thanks again for your feedback, it has been passed on to our management team. We are always looking for ways we can take our customer experience to the next level. Kindest, The HiRUM Team

GH

Geoff H.

Managing Director

Hospitality

### "Assistance regarding cyber virus"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

Daily input of bookings and end of month reports are exceptionally helpful to management. The connection of hisite OTA has driven our occupancy from 70% to 90%+ over the past 2 years

Pros

very much adaptable to Resort Accommodation,and assistance given after a cyber attack.

Cons

no problems whatsoever, has all the bells and whistles we require to operate a 60 apartment building

Alternatives considered

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

Reasons for choosing HiRUM Software Solutions

Locally present company with a strong business commitment and servicing of backup.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 13, 2019

Hello Geoff, Thank you for taking the time to leave a review. We are so glad you are happy with HiRUM, and even more glad to see your occupancy levels have increased over the past 2 years. It's great to see our support team was able to assist you so well after your unfortunate cyber attack. The HiRUM team are always striving to deliver exceptional customer service so it is great to see that all reflected in your review. Thanks again Geoff!

AJ

Anthony J.

Resident Manager

Hospitality

### "HiRUM PMS is Amazing"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

August 12, 2019

The most important benefits of using HiRUM PMS is that nothing is to much trouble for them to solve, it is done very professionally and quickly which is the main thing when you are a hospitality business like ours.

Pros

The software is so easy to use and covers absolutely everything to do with holiday & permanent letting at our premises.

Cons

Nothing at all, everything is perfect at the moment.

Reasons for choosing HiRUM Software Solutions

When we brought the Management Rights 4 years ago the previous Manager was already using it, as it was so easy to use we have not had to look at any alterative products.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 13, 2019

Hi Anthony, Thank you for taking the time to review HiRUM. It's great to see you are so pleased with our software & support staff. It is our goal to deliver above and beyond products and services to all of our clients. Once again, thank you for the glowing review! The HiRUM Team

TL

Terry L.

Manager

Hospitality

### "Original users"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

August 12, 2019

We find it gives us a great snapshot of bookings and helps us identify gaps that need filling

Pros

Hirum and HiSite meets all of our needs and has done so from when it was first released

Cons

There is nothing to dislike or we would have changed software.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 13, 2019

Hello Terry, Thank you for taking the time to leave a review. We are glad to see HiRUM & HiSITE have provided you with everything you need since the start. We strive to deliver products that make the lives of property managers that much easier in day to day operations. Thanks again, Terry! The HiRUM Team

SS

Shaun S.

Manager

Hospitality

### "Itara & Jacana Apartments"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 12, 2019

Cannot fault the great team on the other end. Always helpful and strive to get the end result as required.

Pros

Software easy to understand use, well laid out & support is always very helpful when required. Perfect for our needs as a small business.

Cons

Every now and again system can run slow - not an issue though.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

GH

Geoff H.

Resort Manager

Hospitality

### "Best Accommodation Software of all time"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 11, 2019

Pros

This software is easy for all staff to use. The marketing tools are great. End of month is a 15 minute exercise from start to finish.

Cons

This software is great and we could not fault it.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Project and Events Coordinator

Hospitality

### "Big headache. "

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

3.0

3.0

Customer Service

3.0

3.0

Likelihood to Recommend

1/10

February 20, 2019

My parents use this for their hotel business and I'm actively looking to find an alternative for them because this software is a downright headache.

Pros

It has been made with a focus on management right properties. Integrates with third parties.

Cons

\- Insanely glitchy - Unintuitive, and many buttons don't even work; graphics look like they've come out of the 90s. - Customer service only during work hours. - Only works on Windows. - Not cloud-based.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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