Navicure

4.5 / 5 47 reviews

Who Uses This Software?

Healthcare organizations of all sizes.


Average Ratings

47 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $79.00/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Navicure
  • www.navicure.com
  • Founded 2001
  • United States

About Navicure

Cloud-based healthcare billing and payment solutions help healthcare organizations of all sizes increase revenue, accelerate cash flow, and reduce costs associated with managing insurance claims and patient payments. Navicures technology solutions automate account receivables processes, including claims management; patient eligibility verification; remittance and denial management, appeals, and posting; reporting and analysis; and patient payment collections at and near the time of service.


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Navicure Features

  • Adjustor Management
  • Case Management
  • Claim Resolution Tracking
  • Co-Pay & Deductible Tracking
  • Compliance Management
  • Customer Management
  • Electronic Claims
  • Forms Management
  • Paper-Based Claims
  • Payor Management
  • Policy Administration
  • Billing Estimates
  • Claim Scrubbing
  • Claims Management
  • Code & Charge Entry
  • Patient Eligibility Checks
  • Patient Payment History
  • Payment Processing
  • Practice Management
  • Remittance Advice
  • Statements & Collections

Navicure Reviews Recently Reviewed!

Excellent

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I find the product easy to use. The display is user friendly. The charts and reporting are very helpful.

Cons: It's cumbersome to have to enter information in more than one area for database setup and for searching.

Do not sign long term contract w/ Navicure. You will regret it.

Oct 19, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Cons: I find the Gateway tools to be more productive. Do not sign long term contract w/ Navicure.

Overall: They do process your claims. Make sure your contract w/ Navicure is month to month. You will regret it if you do not.

Vendor Response

by Navicure on October 25, 2017

Hi Kenneth, thank you for your review. We apologize that your long-term contract experience with us was unsatisfactory. At Navicure, we do uphold the full terms of our contracts, which is why you were unable to cancel your service early. If you have any questions or concerns about this, please don┬┐t hesitate to contact our client services team at 770-342-0800.

Navicure helped us streamline our EDI process and saved us hours of work every week!

Sep 27, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to track every claim through the entire process and having almost all of our ERAs in 1 place.

Cons: We were not able to directly interface our current software or upcoming software with Navicure and had to download each ERA separately.

Overall: Streamlining Processes and Saving time.

EASY TO USE AND NAVIGATE

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The appeal letters that I have yet to use. The multiple ways to look up EOB's and claims. Ease of Navigation & use.

Cons: Some of the errors are a pain, but I've learned to work through them with help the help from the message center. I do not like the fact that when I print an EOB with more than 50 claims. It will not print the whole EOB.

Overall: all listed on the previous page

The support staff is great and they answer right away and open/handle tickets promptly.

Sep 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to correct and resend claims. Easy to navigate the site. Interface with our PM for easier work flow.

Cons: Sometimes it is hard to search an old claim that you want to correct or resubmit back to insurance.

Excellent

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Pros: Ease of use. I am able to track easily all claims sent and also it helps in knowing the denial reason and assists to a great extent in knowing how to correct a denied claim.

Cons: Sometimes not satisfied with the response from the customer support. But Customer support still get a 4 star.

I have had great support from credentialing to claim submission.

Sep 25, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of uploading claims and downloading ERA's. The ability to drill into claim rejections to find out where in the process the claim was denied and why.

Cons: Trying to determine if I'm choosing the correct payer from the drop down list. It would help to have a claims address attached to help reduce questions. Payer list sorting is a bit slow. It would help to be able to choose the beginning name letter to go to a group more quickly.

Overall: Clean claim submissions. The transitions to 5010 and ICD10 went very smooth.

Very satisfied!!

Sep 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Ease of navigating through program I like how I can fix rejected claims and resubmit right online. I like how I can view claims and the remittance advice.

Cons: I do not like how when rejected claims or fixed claims take awhile to remove from the rejected list. I would like them removed quicker.

excellent customer service and knowledgeable reps

Sep 25, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One stop shop, can submit claims, see checks, see claim errors, resubmit claims, still learning system, but customer service is always available to assist with any issues or questions which is greatly appreciated

Cons: going back and forth to different applications within the systems screens without having to log off, or timing out too soon, also if claims are worked, you should be able to color code so that you will know those claims have been worked and will know which ones need to be worked

Overall: We are a start up business, and when I got hired the system was already in use, this is a new system so I am stilling learning it , but use it mostly for see checks, and submit claims, and work rejections

Navicure is a great program

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: its very easy to learn, its self explanatory, i rarely have to call for help, even when i do the minor issue is always handled in a timely manner. I always get a updated call or email.

Cons: I just wish the website looked more updated and user friendly, it looks a little old or out dated. but i do not have anything bad to say.

We are a large ortho practice with several providers, have been using Navicure for several years.

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Software is very easy to use and navigate within. We can very easily see our rejections from both insurance companies and those that do not pass Navicure edits. We can also easily view ERAs as well as EOBs.

Cons: I feel the scoreboard could be revamped a little. As far as cons go though our practice is very happy with Navicure.

Find it very user friendly

Sep 22, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Can find a check easy if I need to look it up. If I need to check on a claim I can put the claim number in and I am able to find it quickly . Customer service department is always friendly and very helpful

Best product I have used in 25 years of Healthcare Admin

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive functionality. Great customer service. Claim history that is readable & accessible. Claims correction on site.

Cons: I wish that there was a "Print" function for printing claims history that was easier than the current set up. We often need to appeal timely filing denials. I know HOW to make the data print, but it would be easier if I could just hit a print button.

Overall: Easy to track and send claims. Easy to stay current on rejected claims. Easy to fix and resubmit corrected claims. Easy to review remits.

Great customer support - They always answer the phone and I am not put on hold forever

Sep 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use and very few rejections for stupid reasons. Claims don't mysteriously get lost in transmission and I seem to get paid a lot faster than with previous clearing house.

Overall: It works and I don't have 'issues' every day.

Navicure has great customer service.

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easy to upload my files. It is also very easy to track once I have uploaded. I don't have anything to compare it to though.

Cons: The interface is not very user friendly. It is in need of some major upgrades. I wish there was a way I could add my providers and remove them myself. I also feel that it is very expensive for what it does.

I never have any problems with Navicure. They are always very helpful when help is needed.

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It really makes electronic billing easy and fast. Filing claims, finding ERA's, getting details when working on open unpaid claims.

Overall: ease of use for filing electronic claims. makes billing faster and easier to track.

customer service has always been quick and helpful

Sep 20, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: its easy to use and find what i am looking for quickly. the error messages are typically user friendly and understandable but as we only have the basic service this is the feature i use most. i would be great if i could pick the things i want to buy

Cons: i wish you did not need to pay extra for some of the features i feel should be standard. i liked the use of all the functions for the short time but our office cannot afford to .

Very happy with overall quality of software, definitely a vital part of our claims being paid ontime

Sep 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Communication between other carriers and Navicure. They always know or will find out any denial or rejection from a carrier and are up to date with knowledge of what each carrier wants.

Overall: Expertise with claims filing and excellent communication between carriers and clearing house.

Navicure has always been pretty easy to use

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: Navicure's System is simple and highlights denials so they're easy to find and correct for resubmisison.

Cons: Navicure isn't integrated with our EHR Greenway Primesuite regarding remittance advice nor posting of payments - that's still a manual job.

Smooth transition and very helpful implementation and support staff!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the functionality that you bring to the table. The software is user friendly and the information you make available at my fingertips is valuable

Cons: Multiple logins and security...would love to see this land in one dashboard that one could venture into the product modules from.

Navicure is very easy to use and there are many features that assist day to day work flow.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the electronic billing and insurance verification system. With the electronic billing I like how you immediately get a report the rejected claims so that I can correct them in order to go out the entire batch for the day.

Cons: Some of the reports are hard to understand. I have a hard time sorting through some of the accounts receivable reports that I think would be helpful if I could figure them out.

Navicure is excellent. The education programs they offer are excellent with top national speakers.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Navicure has seen our practice through thick-n-thin with billing companies, in-house and we have always required Navicure not to change clearing houses.

Cons: I think the dashboard is a bit complication. Will want to see what the merger looks like and hopefully it will not affect the physician practices.

Overall: Works well

From sales to accounting to support, all the employees have honored the 3 ring rule. Everyone is he

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I especially like Perform Reporting for the fee schedules and payments. The graphs and drill down gives us many options to choose from. Claims appeal process is swift and the pre-written appeal letters really help a lot. It is a time saver to correct the claims in Navicure. I only have to change my claim status in ECW. Now that we are on Symphony I have more choices to look over and use. We are able to look at the ERA denials as well which has been very helpful. More information and drill downs.

Overall: Expense! Although I do experience the value of your product and services as positive. I really think Symphony should be the standard application for users. There is so much more to help a biller get their work done and information available at their finder tips!

Very user friendly.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is very user friendly. I like how it catches edits that I've missed and alerts me prior to sending the claim. Customer service reps are always friendly, helpful and quick.

Cons: The only thing I can think of right now is that you're not able to transfer incorrectly scanned items in the Patient Documents Administrative area. We would have to delete it and rescan it. Other than that everything's great.

Overall: Navicure sends all of our practice's electronic and paper claims quickly which gets us our payments faster.

We love Naavicure

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Its efficient for sending claims and receiving payments. We can easily upload filed from out PT program.

Cons: Its difficult to loop up ERA reports by patient name. Finding the file number is not as simple as looking for a patient by name. Our computer also doesnt save the file number/associate it with a claim so sometimes it takes a few minutes to pull up a file.

Great program

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use and understand. Easy to navigate and find what you need easily. Easy to fix mistakes that may have been made on sending claims

Cons: Some times it can be really hard to see if a claim issue was due to EMR system or on the clearninghouse end.

Overall: Easy to use and fix claim issues

easy to handle

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: what i like most is that this software tells you if the ins. will pay right then and there which makes it perfect because then we go ahead and enter that allowed amount in our system.

Cons: I don't like when they change interface since it take a bit to get use to the new one. It really isn't a big deal but if I had to choose somethingthat I like least it would be that.

User Friendly

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use the eligibility tool daily. I like that they have different options on how you can look up a patients insurance. Easy to locate claims.

Cons: I would like for the Tricare option for the deductible and out of pocket accumulations to be on the eligibility information.

I have always had outstanding customer support and the ease of use is very helpful.

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is extremely easy to navigate and the statistical information is important to us as a practice. We report to a board that requests this information monthly and it is as simple as pulling up Navicure.

Cons: Sometimes the insurance denials are hard to decipher what is actually wrong with the claim and i usually have to call in.

Overall: It has made the ease of electronic billing very simple and helpful. We went from paper billing and this software could not be anymore user friendly.

I have never had any problems with the software. I would recommend it to anyone

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The Ease of use, Navigation is easy, if there are any problems they are right there to help you out.

Overall: It helps me on a daily basis for submitting claims, or corrections that need to be done. Fast friendly

Navicure has been great over the years we have used them

Sep 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy functionality not too hard to understand, claims go in a timely matter and response is fairly quickly from either the Payor or Navicure

Cons: Nothing other than that I need more education in all facets of billing on Navicure I know there are things I am not using that would be advantegeous to me as a Biller

Overall: quick claims processing

Navicure is awesome. We rarely have any problems with eligibility with Navicure.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use . And great support when I forget my password or have any other issue. Customer support is very friendly and knowledgeable and tries to help anyway possible even giving advice as to what may be wrong even if it is not a Navicure issue.

Cons: Occasionally Navicure and our system don't "talk" to each other and I have to manually check eligibility but even when I have to do that it works efficiently.

Overall: Eligibility checks and clearing house.

Navicure is a great platform .

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like that this software is user friendly. The majority of the information is easy to find and analyze based off of the data structure.

Cons: The only downfall to the software is the that some reports are delayed. It would be wonderful if practices could get all information in real time.

I've always had a good experience with Navicure. The staff is knowledgeable and always helpful.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the monthly webinars as well as the payments solution. It's easy to navigate through and find what you are looking for. The prewritten appeals are also great.

Cons: Right now my biggest con would be getting Estatements set up. It's a system issue with how our PM transmits information to navicure, but we are working on getting a good solution.

Overall: Quick claims processing and responses.

This is great software with responsive and knowledgeable staff.

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been spoiled by their three-ring phone support, as well as their quick response time to emails.

Cons: The Navicure and Insurance rejections list should automatically sort by the highest number of rejected claims first.

Overall: Automation with EDI and ERA files - no longer manually posting insurance payments saves our staff significant time.

The entire staff has been friendly and professional!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to use and organizes our data. I like that we can correct claims and resubmit them instantly!

Cons: It might be slow at times but that could be the amount of data we have. I wish we could submit medical records through the appeals section.

Have been a satisfied customer since 2007 and remain that way today!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use software. Great graphics. Fast responses. Great customer service. Great product. We look forward to many more years of partnership. Have not had any negative software or customer service issues. Navicure is always responsive in acknowledging concerns. Great product.

Navicure is an excellent product!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very user friendly. The customer service is excellent! There are never any issues with the system going down.

Cons: I do not like to change the password as often as required. That is all that I really take issue on.

Navicure helps us stay on top of our A/R with ease.

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Navicure is very easy to navigate. I can correct claims right in the system which saves times with denials. ERA's are easy to upload into our EMR. Perform is a great module within Navicure that gives me all A/R info in one place.

Overall: The benefits I get from Navicure is the simplicity of working our A/R in one program. Claims are very easy to resubmit right from the dashboard.

User friendly

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to run productivity reports. Easy to run productivity reports. Easy to run productivity reports.

Cons: The A/R rejections accounts are showing in more than one category and causes duplicate reviews. The A/R rejections accounts are showing in more than one category and causes duplicate reviews.

Overall: Faster access to account denials

I use this daily and the ease of correcting claims and sending them right back out is invaluable!!

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Correcting claims without going back in to our software and making the changes and then having to go back.

Cons: I sometimes have a hard time figuring out how to get around but customer support has been amazing with helping me.

Overall: Quick insurance payments due to claims going through clean right away, easy submitting of claims, tracking our errors so we can correct on our side ahead of time.

We transferred from another clearinghouse to Navicure and the transfer was seamless.

Sep 18, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is great. I can review denied claims easily and correct right there. As Billing Manager I am able to see all biller's claims whereas they can see just theirs.

Cons: Some of the EOBs do not auto post correctly so we find we are manually posting those, but otherwise most do autopost correctly.

Overall: Ease of reviewing reports and denied claims

Navicure

Jun 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It simplifies the way I do billing. It integrates with my electronic record software and makes the process easy.

Cons: The implementation process was not as easy as expected. I have been about a year using this software and still don't find the platform that friendly (for a non-experience billing person like me). Whenever I have an issue I rather talk to a rep than go to the Nanicure website and try to understand what was the issue with the claims. If it makes any sense, Navicure simplifies the way I do my billing and collect but if there is any problems with claims I don't feel is an easy to understand platform.

Overall: Claim processing

Not Satisfied

Apr 19, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Comments: I did not like the set up that Navinet has. We constantly had issues with logging in.

Pros: I really could not give you any pros on this product we had so much trouble.

Cons: Are logins would hardly ever work. Getting someone to fix the issues was horrible. We would get locked out of account. We also could not get a lot of our remittance electronically through them.

Middle of the Road

Dec 06, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Navicure's clearing house product leaves a lot to be desired. While not a terrible product, there are some definite flaws. Their reporting is clunky, and can only become more "robust" if you purchase and use their add-on. They also do not offer good reports with regard to institutional billing. Their customer service is decent, and they do answer immediately when you call.

Cluttered and Pricey

Dec 01, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: When I was using Navicure, I would find that the denials would be in multiple places for me to correct instead of just one. Also, the claims I had in there, I asked Office Ally and they had the same patient that I had submitted to Navicure. It seems like Navicure charged is a month to send them to Office Ally a monthly at the most, got the denials, and scattered them around in their system to create multiple work. I switched to Office Ally and love it and their customer service.

Pros: None

Cons: Read my review.

Recommendations to other buyers: Use Office Ally.

Navicure Claim Flow

May 01, 2015
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use oof the software. The reports help with Revenue Cycle Management; especially on denied claims.

Cons: We like all aspects of Navicure and their customoer support.

Recommendations to other buyers: Analyze the reporting features as compared to competitive products