--- title: "PIMSY Mental Health EHR Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PIMSY Mental Health EHR Software - reviews, pricing plans, popular comparisons to other Mental Health products and more." source_url: "https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/" page_type: "product" language: "en" --- # PIMSY Mental Health EHR Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PIMSY Mental Health EHR ## What is PIMSY Mental Health EHR? Most EHR software wasn't designed with mental health clinicians in mind. The workflows feel off, the documentation is clunky, and you end up spending more time in the system than with your patients. PIMSY was built differently. Clinical documentation, treatment planning with Wiley Treatment Planners, scheduling, and telehealth all work together in one system. Notes, assessments, and treatment plans live in a single record, so care teams are always working from the same page. Telehealth is included at every plan level with HIPAA-compliant video, waiting rooms, and integrated scheduling. Billing, eligibility checks, and authorization management are all built in too. For clinicians who want help with documentation, Ambient Scribe generates structured notes from recorded sessions. And our managed RCM service is available for practices that want billing handled by specialists. ## What is PIMSY Mental Health EHR used for? [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Substance Abuse EMR](https://www.capterra.com/substance-abuse-emr-software/) Top alternative Featured Overall rating Based on 100 user reviews Reviews sentiment Positive 86% Neutral 7% Negative 7% Starting price $99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PIMSY Mental Health EHR?[Manage this product listing](https://www.g2.com/products/pimsy/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PIMSY Mental Health EHR 4.3 (100) VS. [4.2 (339)](https://www.capterra.com/p/81298/Valant-Behavioral-Health-EHR/reviews/) Starting Price $99 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (99) Ease Of Use 4.1 (128) Value For Money 4.7 (45) Value For Money 4.0 (126) Customer Service 4.7 (93) Customer Service 4.1 (126) ## PIMSY Mental Health EHR alternatives [4.7 (971)](https://www.capterra.com/p/118981/TherapyNotes-com/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.6 (2,827)](https://www.capterra.com/p/130710/SimplePractice/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [Sessions Health](https://www.capterra.com/p/10002269/Sessions-Health/) [4.9 (128)](https://www.capterra.com/p/10002269/Sessions-Health/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10002269/Sessions-Health/) [View all alternatives](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/alternatives/) ## FAQs about PIMSY Mental Health EHR Overview ### What problems does PIMSY Mental Health EHR solve? PIMSY Mental Health EHR solves paper-chart inefficiency, disconnected billing and documentation, missed compliance deadlines, and slow access to client records by centralizing scheduling, notes, claims, payments, alerts, and reporting. Mental health clinicians, billing coordinators, administrators, and mid-sized agencies benefit most from streamlined daily workflows, custom forms, and faster onboarding. Answer based on 68 reviews Overview ### Which roles and teams benefit most from PIMSY Mental Health EHR? PIMSY Mental Health EHR is most used by behavioral health clinicians, practice owners, and administrative leaders who need to manage therapy documentation, scheduling, and patient records. Billing and finance teams use it to streamline claims and payments, while executives and IT leaders rely on reporting, oversight, and operational control across multi-provider practices. Answer based on 98 reviews Overview ### What company size and industries is PIMSY Mental Health EHR built for? PIMSY Mental Health EHR is built primarily for small behavioral health providers, with 90% of reviewers from small businesses and 70% from Mental Health Care. It also serves Hospital & Health Care organizations at 11% and Health, Wellness and Fitness providers at 7%, supporting IOP, PHP, outpatient therapy, residential day treatment, and medication management. Answer based on 100 reviews Features and Usability ### What are the key features of PIMSY Mental Health EHR? PIMSY Mental Health EHR includes core features for appointment scheduling, therapy notes, treatment planning, billing and invoicing, and claims management. Differentiating capabilities include customizable forms and reports, role-based permissions, patient portal access, alerts and reminders, and integrated teletherapy, connecting clinical documentation, scheduling, and financial workflows in one system. Answer based on 40 reviews Pricing ### How much does it cost and what fees or limitations are included? PIMSY Mental Health EHR starts at $99 per user/month for the Prime plan, with Professional and Platinum available by quote. Prime includes Messaging, Telehealth, PAISLY AI Note Generator, and Wiley Treatment Planner, plus a free 30-day trial. Reviewers often call the price affordable, though one found the system time-consuming and disliked medication prescribing. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does PIMSY Mental Health EHR integrate with? PIMSY Mental Health EHR integrates with Twilio and Jitsi for communication, SecureVideo for telehealth, Dr. First and H2H DigitalRx for prescribing, Waystar for claims, Clover and Global Payments Integrated for payments, and Paychex for payroll. It connects to 13 third-party tools overall. Answer based on 14 reviews Getting Started and Support ### How easy is it to onboard and train a team on PIMSY Mental Health EHR? PIMSY Mental Health EHR offers in-person training, live online sessions, webinars, videos, and documentation. Reviewers say setup is manageable with responsive trainers, and solo practitioners or basic end users often get productive quickly. Admins, billers, and teams needing heavy customization usually face a longer learning curve and need more guided training. Answer based on 18 reviews Getting Started and Support ### What customer support options does PIMSY Mental Health EHR offer, and how do users rate the experience? PIMSY Mental Health EHR offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, helpful, and personalized, with strong training and follow-up. Some report slower callbacks, uneven issue resolution, or periods when support feels less available, especially during product or billing problems. Answer based on 58 reviews Security ### How does PIMSY Mental Health EHR handle data security and access control? PIMSY Mental Health EHR uses HIPAA encryption, profile-based access controls, and configurable permissions to limit what each staff member can see and do. Reviewers also mention secure video, cloud-based data protection, and compliance-focused alerts and auditing. Some users say security levels can be unclear, and authorizations could be stronger. Answer based on 16 reviews ## Features AI summary Based on 2,869 Mental Health reviews Capterra data shows that buyers of Mental Health software rank the following features as their top priorities: - **HIPAA Compliant** (**76%** of reviewers rated this feature as critical) - **Charting** (**57%**) - **EMR/EHR** (**59%**) PIMSY Mental Health EHR supports all three of the features reviewers rate most highly: **HIPAA Compliant**, **Charting**, and **EMR/EHR**. Together, these capabilities help mental health practices protect patient information, maintain accurate clinical records, and manage care documentation in one system, allowing teams to improve compliance, support continuity of care, and handle daily operations more efficiently. HIPAA Compliant 4.9 (10) 110.00% of 10 reviewers that rated this feature as important or highly important Compliant with HIPAA, which sets standards for sensitive patient data protection Charting 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. EMR/EHR 4.7 (9) 100.00% of 9 reviewers that rated this feature as important or highly important Create and securely store digital patient records Document Management 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Store, manage, and track all electronic documents in a centralized location Customizable Reports 4.6 (8) 112.50% of 8 reviewers that rated this feature as important or highly important Alter the layout and content of reports Appointment Scheduling 5.0 (6) 116.67% of 6 reviewers that rated this feature as important or highly important Schedule appointments via a calendar PIMSY Mental Health EHR 112 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduler: Allows patients to request or schedule appointments online. Supports the unique scheduling needs of nutrition/dietician practices - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Automatic Transcription: Use AI to convert voice into text automatically - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Cancellation Tracking: Track cancellations of policies, accounts, orders, appointments, etc. - Care Plan Management: Manage the treatment plan and coordination between care providers and patients with special health care needs - Case Notes: Access and track notes regarding case activities and updates within case files - Charting: Manage patient documentation describing all clinical interactions, diagnoses, procedures, medications, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Claims Management: Process of submitting and following up on claims with insurance companies - Claims Scrubbing: Clean up of claims prior to their submission and validating to determine claims are appropriate and accurate - Client Database: Electronic storage of stakeholder contact information - Clinic Interoperability: Securely transfer, access, exchange, integrate or use data with different providers or systems - Coding Assistance: Automatically generates E/M codes based on information collected during patient charting - Compliance: Implements policies and controls to help the organization meet various compliance certifications and standards, such as SOC 1, SOC 2, SSAE 18, ISO 27001, HIPAA and PCI DSS. - Compliance Tracking: Track and report regulatory data to either internal management or external stakeholders - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Credit Card Processing: Accept and process credit card transactions - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation: Witness statements, confessions, time cards, video footage, and other investigation materials are stored in secure designated data warehouses for safe keeping throughout the investigaiton process. - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Drug Reference Database: Electronic storage of drug information such as name, brand, appearance, etc. - E-Prescribing: Transmit prescriptions to pharmacies electronically - E-Prescription: Facilitates the electronic prescribing, screening, note-taking, and recalling of medication. - Electronic Payments: Electronically collect payments for goods or services - Electronic Signature: Digitally sign online documents - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - EMR/EHR: Create and securely store digital patient records - Faculty/Staff Management: Track and manage staff profiles, recruitment, schedules, productivity, career development and performance - For Group Therapy: For mental health professionals providing therapy to multiple patients at the same time - For Mental/Behavioral Health: For mental/behavioral health specialties such as psychiatry, therapy/counseling, substance abuse, etc. - For Psychiatrists: Must serve psychiatrists/psychiatric practices - For Substance Abuse Therapy: For mental health professionals that specialize in substance abuse therapy/programs - Forms Management: Store, manage and track all forms in a centralized location - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - HIPAA Compliance: Ensures that nutrition/dietician practice operations adhere to and meet HIPAA regulations, to protect, audit, and secure sensitive data - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Historical Reporting: Information, data and reports that are being tracked over time - Imaging and X-rays: Visual representations or pictures of objects, structures, or internal body parts, often for diagnostic or analytical purposes - In-Patient Management: Care of patients who are admitted and stay in the hospital overnight - Initial Assessments: Conduct intake assessments to determine patient health status, medical history, conditions, etc. - Insurance Eligibility Verification: Checking eligibility of patients for different insurance claims - Insurance Management: Involves selling of insurance solutions, managing policies, handling claims & assessing risk and coverage - Interoperability: The ability of two or more systems to exchange information or data. - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Lab Integration: Receive lab results electronically - Live Chat: Ability to chat online in real time - Medical Billing: Manage billing and payments for a healthcare provider - Medication Alerts/Warnings: Alerts/warnings for potential allergies or interactions triggered by medications - Medication Management: Administer and track medication inventory, schedules, dosage, and side-effects - Mobile Access: Access software remotely via mobile devices - Mobile App: Access the system via a mobile application - Multi-Location: Manage and support multiple locations - No-Show Tracking: Track and monitor patient no-show rates - On Call Scheduling: Track and organize on-call shifts - ONC-ATCB Certified: Certified for healthcare IT products based on the results from ONC-ATL - Online Booking: Book meetings and appointments through a website or digital platform - Outcome Assessment Tools: Tool to assess patient's current status, provide a score, interpret results & risk categorization of patients - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Intake: Patients can register for appointments in advance online - Patient Portal: Online portal where patients can access information such as health records, treatment plants, etc. - Patient Records: Stores electronic patient records either natively or via integration with EMR or EHR software, and manages all intake forms, SOAP notes, and records. - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Payment Processing: Accept, record, and reconcile financial transactions - Physician Management: Track and organize physician schedules and pertinent information - Practice Management: Managing day-to-day operations of a medical practice such as scheduling appointments, generating reports and more - Prescription Management: Prescribing, renewing, and keeping a record of the medicines given to an individual or animal - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Recurring Appointments: Schedule repeating appointments based on a duration of time - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Scheduling: Plan availability and assign specific time slots for tasks and resources - Secure Messaging: Exchange messages in a secure and encrypted manner - Security and Authorization: Securely stores patient data and facilitates the creation and tiering of user credentials when accessing data. - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Specialty EHR Templates: Provides note templates that align with mental health specialty practices - Staffing Data: Generates reports on workforce activity to provide data on overstaffing or understaffing trends - Telemedicine: Meet with patients remotely - Teletherapy: Provide online therapy to patients/clients through secure video sessions - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Therapy Notes: Tools to help therapists document, record, and recall patient encounters - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time Tracking: Measure and track time including hours worked and paid time off (PTO) - Treatment Planning: Create treatment plans that document interventions and outcomes to track patient progress - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Wait List Management: Record, update and manage waiting lists - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (63) 4.2 Based on 63 reviews ## Pricing Value for money 4.7 (45) [View pricing plan details](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/pricing/) Prime $99.00 Per User,Per Month It includes: - Client Demographics - Digital Signing Options - Dynamic Billing Module - Generate Billing Statements - Global Exporting Module - Intensive Outpatient (IOP) Tools - Invoicing Module - Manage Staff - Manage Staff Documents - Microsoft Azure Secure Cloud - Profile Security Module - Progress Notes - Public Documents Module - Team Notes - Treatment Plan - Authorization Management - Document Signing Queue - Customization & Configuration Options - Integrated Documents Templates - Multi Organization / Multi Location / Multi Program Toolkit - Disclosure Log - Chart Deficiency List - Automated Messaging - Client Document Management - Provider Calendar - Client Dashboard - Provider Dashboard - Clinical Notes - Treatment Outcome Measures - Measure Scoring - Medications - Telehealth - Client Payments - Receipts and Superbill - PRP, PHP, IOP, Psych Testing Support - Rolling EOM AR Report - Integrations Professional Custom pricing based on need It includes: - Automatic Form Filler - Client Demographics - Client / Patient Portal - Direct Scanning - Dynamic Billing Module - Electronic Billing - Generate Billing Statements - Group Notes - Invoicing Module - Manage Staff - Manage Staff Documents - Microsoft Azure Secure Cloud - Profile Security Module - Reporting Module - Team Notes - Treatment Plan - UB-04 / Residential Billing - Clinical Notes - Company Centric Custom Forms - Payroll - Client Wait List - Client Dashboard - Provider Dashboard - Treatment Outcome Measures - Measure Scoring - Medications - Telehealth - Vital Signs - Substance Usage - Custom Staff Forms - Employee Renewals - Integrated Documents Templates - Multi Organization / Multi Location / Multi Program Toolkit - Disclosure Log - Chart Deficiency List - Automated Messaging - Document Signing Queue - Client Document Management - Provider Calendar - File / Folder Management Module - PIMSY API - Customized Client Forms - Client Renewals - Authorization Management Module - Client Payments - Receipts and Superbill - PRP, PHP, IOP, Psych Testing Support - Productivity Module - Custom User Tracking - Integrations - Intensive Outpatient (IOP) Tools Platinum Custom pricing based on need It includes: - Automatic Form Filler - Client Demographics - Client / Patient Portal - Custom Import Utility - Direct Scanning - Dynamic Billing Module - Electronic Billing - Electronic Eligibiltiy Verification - Emergency Access - Generate Billing Statements - Group Notes - Import Client & Staff Data to Set up System - Invoicing Module - Lab Integration - Manage Staff - Manage Staff Documents - Microsoft Azure Secure Cloud - Profile Security Module - Reporting Module - Team Notes - Treatment Plan - UB-04 / Residential Billing - Multi User / Location / Time Zone Scheduling Module - File / Folder Management Module - Task & Communication Module - Payroll Module - Clinical Notes - eMAR Tracking - ePrescribing - Intensive Outpatient (IOP) Tools - Integrated Documents Templates - Multi Organization / Multi Location / Multi Program Toolkit - Disclosure Log - Chart Deficiency List - Automated Messaging - Document Signing Queue - Client Document Management - Provider Calendar - Company Centric Custom Forms - PIMSY API - Customized Client Forms - Client Wait List - Tags - Bed Management / Census Report - Medication Inventory Management - Client Dashboard - Provider Dashboard - Treatment Outcome Measures - Measure Scoring - Medications - Telehealth - Vital Signs - Substance Usage - Custom Staff Forms - Employee Renewals - Continuity of Care (CCDA) Documents - Decision Support - Orders & Lab Results - Authorization Management Module - Client Payments - Receipts and Superbill - PRP, PHP, IOP, Psych Testing Support - Electronic Eligibility Verification - Customizable 837 - Productivity Module - Custom User Tracking - Integrations Value for money 4.7 (45) 4.7 Based on 45 reviews ## Integrations [ Paychex](https://www.capterra.com/p/119841/Paychex-Flex/)[ Clover](https://www.capterra.com/p/226864/Clover/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ Waystar](https://www.capterra.com/p/45512/ZirMed/)[ Timeero](https://www.capterra.com/p/175900/Timeero/)[ Jitsi](https://www.capterra.com/p/162665/Jitsi/)[ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Dr. First](https://www.capterra.com/p/119759/Rcopia/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (93) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (93) 4.7 Based on 93 reviews ## User reviews Overall rating 4.3 Based on 100 reviews Filter by rating 5(54) 4(32) 3(6) 2(6) 1(2) Mentioned topic Sorted by most recent OA Odukunle A. Advanced mental health staff Hospital & Health Care ### "Functional " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 September 6, 2025 Pros PIMSY is a niche software designed for mental & behavioral health agencies of all sizes. Even an organization that is not large in size can benefit from it. It offers industry-specific functionality. An important aspect of using PIMSY is that you can be sure of date protection as it provides complete data security. Cons The way the calendar works is not fully functional, I’d prefer if the calendar can show a patient’s past and present appointments in the drop down. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alice S. AR Manager Mental Health Care ### "PIMSY A New Way to Work" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 May 8, 2025 It has been positive. Our goal was to be a paperless office, and we are almost there. Thanks!! Pros The fact that we can get new claim formats developed quickly when payers change their requirements. The easy way you can align the system to your processes and keep the ones you feel comfortable with. Cons It is not easy to develop security levels when you have multiple colleagues that use the system, and need information from all areas to do their jobs. This security lack of clarity, makes it easy for colleagues to change formats without taking account who else will be affected by the changes being made. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 9, 2025 Thank you for taking the time to share your experience with PIMSY! We're thrilled you've found value in our customizable claim formats and the flexibility to align the system with your workflows. It's great to know that PIMSY is helping your team move toward an entirely paperless office! We also appreciate your feedback regarding security levels and user permissions. You're right—when multiple users rely on different areas of the system, it's critical to have clear, role-based access that supports collaboration without unintended disruption. We welcome the opportunity to learn more about your specific needs so we can better support your team. Thanks again for choosing PIMSY and trusting us as your EHR partner! DG Delsy G. President Individual & Family Services ### "President owner " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 I enjoy working with Pimsy and I recommend to other therapist. I like the reminders about the units, the notes. Etc Pros Pimsy helps me be organized and on time with the records. Cons Sometimes the system is down when I will have to do notes or treatment plans. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 8, 2025 Thank you so much for your kind words and recommendation! We're thrilled to hear that PIMSY helps you stay organized and on time with your records. It's great to know that the reminders for units and notes are making a positive impact on your workflow. We truly appreciate your support and are grateful to be a part of your practice's success. If there's ever anything we can do to further support you, please don’t hesitate to reach out! — The PIMSY EHR Team AS Allie S. Executive Director Health, Wellness and Fitness ### "PIMSY's support is incredible!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 5, 2025 PIMSY's support teams are incredibly responsive, knowledgeable, and quick to resolve and questions or needs that arise. Pros PIMSY works perfectly for our mid-sized agency (providing about 10,000 counseling sessions annually). As our needs change through the years, PIMSY's team continues to help us adapt our utilization of features to further streamline our processes. There is so much more available that we've yet to tap into, so I look forward to continuing to grow with PIMSY. Cons Simply the fact that I haven't had enough time to implement all that it has to offer! Switched from [TherapyNotes, LLC](https://www.capterra.com/p/118981/TherapyNotes-com/) Lack of support and desire to integrate billing with clinical notes Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor May 8, 2025 Thank you so much for your excellent feedback! We’re honored to support your agency and proud to be part of your essential work. It’s great to hear that PIMSY helps streamline your processes. Our team is dedicated to your success and is always here to help. Thank you for choosing PIMSY and trusting us after switching from TherapyNotes. We look forward to continuing to grow with you! — The PIMSY EHR Team LD Lindsey D. psychologist Mental Health Care ### "PIMSY is the BEST custom system, affordable, fantastic service, meets requirements" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 April 25, 2025 Here's a short version of my "pros" response: I've been with PIMSY since 2015, and I love so much about the software and the customer service, so it is hard to know where to start. I am a solo practitioner, and PIMSY makes meeting the various billing and documentation requirements easy throughout the workday. When I began using PIMSY, the administrative part of my work week decreased significantly, as PIMSY could report on which tasks had been done and what work remained. The PIMSY EHR system is very customizable. You don't have to live with elements and sections that aren't meaningful to your practice or don't meet the needs of your providers or admins. The customer service I have received from PIMSY is spectacular and stands out from any typical customer service experience. The cost of PIMSY is more than reasonable, and you can also add other integrated services I haven't mentioned, such as client texting/emailing directly to the chart. If you want an EHR that can meet regulatory and documentation requirements, be customized for your use, and have fantastic support staff, I give PIMSY my highest recommendation. Pros I've been with PIMSY since 2015, and I love so much about the software and the customer service, so it is hard to know where to start. I am a solo practitioner, and PIMSY makes meeting the various billing and documentation requirements easy throughout the workday. When I began using PIMSY, the administrative part of my work week decreased significantly, as PIMSY could report on which tasks had been done and what work remained. The PIMSY EHR system is very customizable. You don't have to live with elements and sections that aren't meaningful to your practice or don't meet the needs of your providers or admins. The streamlined workflow reduces the overwhelmed experience and increases satisfaction with completing the practice's daily tasks. The customer service I have received from PIMSY is spectacular and stands out from any typical customer service experience. When I began using PIMSY in 2015, I received extensive individual training online with their representative assisting me to customize the system to meet my needs and specific documentation requirements. The training included developing creative ways to make the system friendly to my unique visual processing challenges, creating specific reports, and learning how to correctly input data to allow the system to work for me. The result of the training is that I could understand how to operate PIMSY and create some of my own workflows. PIMSY support staff assisted me with connecting the claims clearinghouse I used to PIMSY so that both systems would effectively work together. When I changed to a private pay model, they showed me how to adjust the system for that use. I use the credit card processor embedded in PIMSY so that I don't have to operate and coordinate a second software for that purpose. The integrated credit card processing also allows easy access to required information for routine external chart audits since the required data is already integrated with the patient's chart. I also use the secure video system that connects via PIMSY to the scheduling calendar. Integrating payment, video, and scheduling systems creates a streamlined workflow. I recently discovered that the secure video system integrated with PIMSY automatically switches over to a backup secure video provider, so when the primary system goes down, I can reconnect with my client in about 30 seconds and continue without further disruption. The rare event of secure video not working was made easy to manage by this feature. PIMSY is updated quite regularly, and users receive information about the changes to the platform at the time of the update. There is also an extensive online video and article library for looking something up yourself. PIMSY also has achieved ONT certification, which is a requirement for any EHR to be compliant with HIPAA and HITECH regulations and for any provider otherwise eligible to receive Medicare/Medicaid incentive payments. Overall, PIMSY's customer support system is like MAGIC in terms of responsiveness and competence. They take the time to understand what you need and provide a solution. They are knowledgeable, personable, and responsive. At times, when others or I noticed things in PIMSY that could be improved, their team was responsive and implemented suggestions systemwide. It's been my experience throughout the ten years I have used PIMSY that customer service personnel at PIMSY genuinely care about getting things done for their clients. It is also noteworthy that PIMSY is headquartered in Waynesville, NC. This town was significantly impacted by the hurricane and subsequent flooding in September 2024, yet there was no disruption in PIMSY system availability. Wow. The cost of PIMSY is more than reasonable, and you can also add other integrated services I haven't mentioned, such as client texting/emailing directly to the chart. If you want an EHR that can meet regulatory and documentation requirements, be customized for your use, and have fantastic support staff, I give PIMSY my highest recommendation. Cons I cannot identify anything in this category - when I have needed to make changes or address issue their staff has been responsive and helpful. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor April 29, 2025 Thank you so much for your thoughtful review and for being part of the PIMSY family since 2015! We're honored to support your solo practice and thrilled that PIMSY has helped streamline your documentation, billing, and daily tasks. We're especially grateful for your kind words about our support team. Feedback like yours drives us to keep improving. Thank you for trusting us with your practice management all these years. We're proud to be part of your journey! DL David L. Practice Manager Medical Practice ### "Great Customer Service for a nice EHR" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 28, 2025 We have had a great experience overall with PIMSY. The platform works well for our needs. Pros The team is always helpful and available. Cons Not all changes and adjustments work for our team. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Thank you for your positive feedback! We're so glad you've had a great experience with PIMSY and that the platform works well for your needs. Our team is always here to assist, and we genuinely appreciate your kind words about our customer service. If there's ever anything more we can do to support you, please don't hesitate to reach out! — The PIMSY EHR Team BW Bruce W. VP Health, Wellness and Fitness ### "PIMSY is apart of me." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 23, 2025 PIMSY and my boys grew up together; I remember eating dinner laps tops going and PIMSY abiotically glowing in the background. PIMSY is apart of my family. Pros I believe PIMSY and the PIMSY family taught how to become a better mental health provider. People have to grow with experience and PIMSY gave me the motivation to become an addiction social worker. Cons More what I did not like about myself; PIMSY is great PIMSY prepared to work on other platforms. PIMSY is wonderful. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Thank you so much for sharing such a personal and touching review! We are honored that PIMSY has played such an essential role in your journey as a mental health provider and your growth as an addiction social worker. It's fantastic to hear how deeply PIMSY has become a part of your family's story. We're grateful to be part of your path and have had the chance to support you. If there's anything we can do to help, please know we're here for you. — The PIMSY EHR Team DW Deidre W. CEO and Program Director Mental Health Care ### "CEO/Program Director " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 29, 2024 The system is great and covers all needs. Pros The system is user friendly and the PIMSY team is professional, easily accessible and friendly. Cons The font is too small. This issues was resolved by Danielle. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Thank you so much for your review! We're thrilled to hear that PIMSY is meeting all of your needs and that our team has been able to provide you with the support and service you deserve. We pride ourselves on being user-friendly and accessible, so it's wonderful to know that's been your experience. We look forward to continuing to support you and your team! — The PIMSY EHR Team AP Angela P. Psychologist Hospital & Health Care ### "Working to improve " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 19, 2024 Pros Pretty easy to learn and use, the Forms have checkboxes for ease of use Cons Not always reliable, app is difficult to access Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 8, 2025 Thank you for your feedback! We're glad you find PIMSY easy to learn and use. We're also grateful for your input on access issues—we continuously work to improve these areas. If you ever need assistance or have specific concerns, our team is always here to help ensure a smoother experience. Thank you for being a part of the PIMSY community! — The PIMSY EHR Team AA Abdullahi A. CEO Mental Health Care ### "Pimsy means everything for us" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 15, 2023 Pros Pimsy can be customized to your needs. The team are very responsive and care about our work. Best and most reliable platform. Cons It’s not 100% built for some of our non- behavioral health programs. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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