PIMSY Mental Health EHR

4 / 5 67 reviews

Who Uses This Software?

PIMSY was created by and for mental & behavioral health, but because of its flexibility, we currently have clients using it for substance abuse, IOP, methadone dosing, speech therapy, and much more.


Average Ratings

67 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $30.00/month/user
    See pricing details
  • Pricing Details
    Contact us for a customized quote: 877.334.8512, 1
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Smoky Mountain Information Systems
  • www.pimsyemr.com
  • Founded 2007
  • United States

About PIMSY Mental Health EHR

Imagine running your practice: With insight - With oversight - With foresight - With confidence. Imagine running your practice: Without questions - Without chaos - Without paper - Without worry. Imagine what you could do, with PIMSY. Click "Visit Website" to imagine more.


PIMSY Mental Health EHR Features

  • Appointment Reminders
  • Appointment Scheduling
  • Assessment & Treatment Plans
  • Billing & Invoicing
  • Claims Management
  • E-Prescribing
  • EDI
  • EMR / EHR
  • HIPAA Compliant
  • Inpatient / Residential
  • Multi-Provider Practice
  • Patient Portal
  • Personnel Management
  • Progress Notes
  • Single Provider Practice

PIMSY Mental Health EHR Reviews Recently Reviewed!

PIMSY is an evolving system to use, it's customer service is second to none

Nov 09, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation.

Cons: There is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone.

I love PIMSY and have used it for the past several years.

Oct 11, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the functionality. It allows me to do all of the tasks necessary for running my practice. I can do payroll, view therapists notes and more.

Cons: I wish it was a bit faster. I think because it's so laden with data, it runs a bit slow at time. Sometimes it feels complicated so I avoid some tasks, but the customer support is just first class.

Vendor Response

by Smoky Mountain Information Systems on October 13, 2017

Thanks so much for your feedback, Lisa! We really appreciate it! We actually just migrated PIMSY to a new server and made massive speed enhancements throughout the entire system. You should see a huge improvement in speed next time you use PIMSY!

The training and customer service is exceptional. The program is a compliment to our services.

Oct 10, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how you can customize reports and view accurate data constantly. These reports can tell you about patient care quality measures, audit counselor notes as well as monitor financial records and income flow.

Cons: As with any system there are some issues such as speed and restrictions. My least favorite is probably in the billing department not being able to drop an invoice to paper or file a Secondary Insurance electronically.

Overall: By combining our scheduling, notes and financial records our office is much more efficient and have increased productivity as well as return time on invoices.

Overall, moving to Pimsy has been a very positive experience and we are very happy with the outcome.

Jul 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I really like that all our needs are met in one program. The Pimsy program incorporates billing, scheduling, and electronic health records and easily connects the three for ease of use.

Cons: From a billing perspective, I would like the capability to file Secondary claims electronically. Also there are times when we need to drop a claim to paper and we can't do this on Pimsy. The program could be faster when moving between programs and also moving within the calendar when scheduling.

Overall: Incorporation of three separate programs into one easy to use program.

The customer service team is wonderful. They are knowledgeable, helpful, and patient.

Jun 28, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is full-featured - it has all the tools we need to manage records and submit claims electronically, so we don't have to worry about back-ups or paper files. I like the different permissions for different users, the built-in reports, and the document storage.

Cons: The fact that you can access the same screen/information from multiple places makes it both easy to use and a little cluttered.

Pimsy Rocks!

May 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer rep is amazing--she is always available to us--it feels like she is part of our team!

Pros: Ease of use--tons of functions--and the best ever customer support! And the team taught US how to build our system so we have knowledge about how it works and this reduces time when an issue does arise

AN AMAZING PRODUCT WITH AMAZING CUSTOMER SERVICE

Mar 04, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How its completely tailored to what you need and want. Its designed to make you efficient in your day to day activities.

Cons: The learning curve. But, there's no way to have such a product with all of the options and customization without a learning curve.

Overall: PIMSY has been everything I've wanted and more all under "one roof". From client scheduling, billing, tracking, statistics and even sending client reminders. I am so much more efficient in my private practice now and wish I had discovered PIMSY sooner. I love how this product is so customizable and tailored to your specific business needs. This product has SO many options it's almost limitless.

There is a learning curve, but the PIMSY staff's knowledge of the product, hands on approach and patience make learning the product much easier. They are with you every step of the way and very responsive when issues arise. The trainers are so personal and attentive, its like white glove service. They even have tutorial videos for additional help!

For the last 20 years, I have tracked client payments using cumbersome Excel spreadsheets. Those days are gone, as PIMSY does that and more for me with the click of a mouse. PIMSY provides very detailed reports such as client payments, income for the month, insurance payments yet to be paid etc. as fast as you can click a mouse. One of my favorites is the ability to print a very professional receipt for a client within seconds.

Progress notes, treatment plans, reminders of when your License expires or to walk your dog, PIMSY is a Clinician's dream. The fact that it's cloud based means I don't worry about losing my information and I run it off my Surface Book and Desktop computers.

If you're searching for a product that does it all, stop and reach out to them, you wont' be disappointed.

Recommendations to other buyers: Just get it. I researched many, many similar products but kept coming back to PIMSY and so glad I did. Whether you're a solo practitioner like me or a large Behavioral Health organization like I've been employed in the past, PIMSY will make your life so much easier and your business more successful.

New PIMSY User

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Before PIMSY I purchased an expensive competitor EHR that did not meet my needs and was overly complicated for my staff. PIMSY solved this in a matter of weeks I was up and billing using PIMSY

Pros: Ease of use and billing features.

Cons: None.

Recommendations to other buyers: See Demo and realistically see the benefit of PIMSY over the promises of other and usually more expensive EHR products.

Not a Happy Customer

Dec 12, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Comments: Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them.

Pros: Price is good.

Cons: Not all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent.

Recommendations to other buyers: Run. Go elsewhere.

PIMSY is Great!

Sep 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, organization, calendar, reminders if I forget to write a note, and accessibility.

Cons: Other than errors that pop up every once in a while, there is not a lot of negative to say about it. What system doesn't have an error every once in a while?!

Overall: As a therapist, records are critical. PIMSY makes inputting, archiving, and retrieving my notes easy and seamless. Customer Support has always been able to help us and rectify any little issues that come up unexpectedly.

Recommendations to other buyers: Not at this time.

Pimsy Review

Aug 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Once I got more familiar, it made my job SO much easier and less time consuming.

Cons: It probably has features I will never need.

Overall: Not a pro on the computer but the training was awesome and got me going. The staff was easily accessible and explained things well.

Recommendations to other buyers: These people are great to work with. They go at your own pace and are always available to answer questions. Thank You Pimsy!

Pimsy Is Worth Every Penny

Aug 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pimsy has been the key to efficiently managing our mental health counseling practice. It has been a huge time saver in that everything from documentation to billing can be completed in a fraction of the time.

Cons: The whole experience of transitioning to Pimsy has been a positive one. Of course there is a learning curve as you start to utilize the different features, however the excellent support staff and the extensive training make it all very manageable.

Recommendations to other buyers: Give it enough time before evaluating because there is always a learning curve to anything new. When using new software that is so comprehensive, it may get worse before it gets better but hang in there because it is worth it.

Excellent Software for our business.

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: When speaking with our rep at the start of the process we had 100% confidence that he understood what we needed and how to tailor the product to fit just for us. He was not trying to sell us what we didn't need. His understanding of the Health Care industry and all sides of the office gave us relief to know his guidance and support were a part of the plan. Each interaction we had from there was excellent. From the IT guys helping us understand what we needed in office to how to bill our first client was handled with patience and professionalism.

Cons: We are still learning all that PIMSY has to offer and we are looking forward to growing into this program.

Recommendations to other buyers: We are a small private practice with a range of technical abilities and we would recommend giving yourself time to learn in stages because it can feel overwhelming at the start. Keep practicing and using it in order to learn what works best for your agency. Also, ask for help because the support staff is always willing to assist.

Makes reporting and documentation so much easier!

Aug 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The fact that we can customize and dial in the software to fit our needs is the best part of PIMSY. We appreciate that help is a quick email away when we have questions and that we can always get the answers we need.

Cons: As we do not need some of the functions, we have had to find "work arounds" for a few items but the support team has always found solutions for us.

Overall: PIMSY has allowed us to have such more complete records for our clients and provides us with the ease to pull information and reports in a very timely manner. Our documentation process has become substantially more standardized so that for any client we can be sure we have consistent information.

Great customer care and intelligent services

Jul 19, 2016
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, constantly updating software with new options to keep up with all that's out there

Cons: Simple little things like where phone call notes can or should be kept

Recommendations to other buyers: Go through all their training and stay up to date to get the most from it

PIMSY in my opinion

Jul 15, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: being able to add documents, one place to keep track of everything, being able to add/build reports

Cons: not Mac compatible, not mobile friendly, errors not clear to what is wrong/how to fix, and most times there is not a customer service rep available to help, you have to leave a message and wait for a call back

Overall: As we use PIMSY more and more, it becomes a little more apparent that the features of this program are pretty good. While it is missing some safeguards that we had hoped (and were told) were available, such as holding billing if no consent to bill was turned in, it is generally pretty easy to go back and check once you add this into your billers work flow. There were several things we were sold on that were not accurate, but PIMSY has stepped up in most cases and created a work around for these - such as not being Mac compliant. Switching from a windows based EMR to an excel based EMR has been very trying and difficult for most of our employees. I feel like training was a vague overview of the system and there is so much more to learn that we stumble upon and through - not that the employees at PIMSY are not knowledgeable but that it's such a vast system to learn and truly working in it teaches you what to look for, but maybe a better understanding from the beginning of what flows from where would have made it a little more smooth of a transition. We had some major billing issues in the beginning, but have recovered nicely and for the most part everything is running smoothly at this moment. As we continue to use the system, I personally get more comfortable with it and the ease of use increases, however I am sitting behind a desk in a stationary location. Many of our traveling therapists are unable to use the program on the go because it's not a mobile program and it's too time consuming to try to load at each patients home which is causing many more after hours work.

Recommendations to other buyers: It was much easier to train our brand new employees on this software then the ones we had to move over from our previous software, Theranest.

Personalized and Professional Team Work!

Jun 15, 2016
5/5
Overall
4.5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy the personalized experience when requesting support. The PIMSY team works to support me and the needs of my organization when planning for suture upgrades and in every day support needs. In most areas, the product is easy to use, easy to train staff to use and allows for personalization to specific organizational requirements.

Cons: We have struggles with using the product to its fullest within our residential programs, in part, I believe, because the product was initially geared toward outpatient servicees (which we also provide), but PIMSY has made significant progress in helping us meet those needs.

Recommendations to other buyers: Ask many questions. be sure to educate any vendor about the specific needs of your organization, staff and clients when it comes to keeping a client record, and billing for services.

PIMSY has been wonderful--very affordable, a lot of support

Jun 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: the Pimsy team is amazing--just like family! It is affordable and when I get stuck the solution is just always SO EASY!

Cons: n/a There is nothing that I don't like about Pimsy--it is a wonderful solution to fill our EHR needs

Recommendations to other buyers: I have no recommendations--I just wanted to share our positive experience with PIMSY

Challenging

Jun 06, 2016
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: The support for PIMSY is great (i.e. customer service).

Cons: The treatment plan set up, the glitches of it easing my data even after I saved it, the spell check function (especially when you have multiple boxes), the intake/assessment set-up (the way it eases your information on the left side of the field and save it to the right side of the field but then when you go back to complete it, you have to scroll on the right column to see what area on the left column is blank, it's just too much).

Recommendations to other buyers: Continue to work on the product to make it better.

Not a great EMR

Jun 01, 2016
2/5
Overall
1.5 / 5
Ease of Use
1 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: That it is specific to behavioral health services.

Cons: Not user friendly or easy to navigate. Does not have an effective way to track referrals. Unable to utilize electronic signatures via client portal. Billing is a disaster.

Recommendations to other buyers: Improve billing and reporting functions; allow user to be able to print reports

PIMSY review

May 20, 2016
3/5
Overall
2.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: The specificity of the product to behavioral health and the friendly customer service. Also the visual appeal of flowers scapes.

Cons: Cumbersome to utilize, poor backend billing flow, instability of platform and connection. Inconsistency of response to use.

Recommendations to other buyers: Evaluate the backend billing features before deciding on a product.

PIMSY Review

May 02, 2016
3/5
Overall
3 / 5
Ease of Use
1.5 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It is much faster than our old computer program as far has selecting appointments.

Cons: It is not receptionist friendly and it takes to long to work and read the finance screen.

Recommendations to other buyers: Make software like this more friendly to finance and receptionist staff.

Daily work use for well over 1 year doing scheduling and note keeping

Apr 29, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Not much. The back-end billing function for 3rd party payers is OK - but any other billing process -like product sales, our EAP program services, worker's compensation clients and consulting services are needlessly cumbersome. - and have resulted in us using a different billing system altogether resulting in other inconveniences and inefficiencies. Other people using this for scheduling have a similar experience.

Cons: At purchase we were promised an electronic transfer of existing client base- then after told after it would create so many problems, it would be better to hand enter all existing clients which number in the 1,000s and cost us both time and money. Attempts to fix bugs of which there are many are typically ignored. Some bugs - occasionally the program tries to force scheduling of clients on a weekly basis; when entering more than one diagnostic code, much of the time one or more code does not enter on the first c try, requiring reopening of the function and starting over; the calendar change is slow and inconsistent often jumping over months. The program is very slow - often slower with each upgrade as they add code. Occasionally the changes limit functions requiring us to use work-around practices - for example, we are unable to schedule groups efficiently.

Recommendations to other buyers: Find another vendor would be what i recommend... once locked in it is very difficult to change

Has been good and bad.

Apr 27, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: The team members at Pimsy are friendly and make a sincere effort to fix any issues and provide what we need. The issues are not with Pimsy staff, but with the product itself. We are a very large group, and it seems the product is just not as Reception friendly, and is missing key elements that the business office staff could really benefit from.

Cons: I work in the business office doing denials, and I need to refile claims to paper for many different reasons all week long. I CAN NOT print a claim-HCFA-form. I have to type them by hand. This means, I have to look up the address for the Insurance company, toggle back and forth for patient info, ect....and one you go back and forth, the system will not allow you to continue typing on that line-you have to skip the line you are on and back to it, before it will allow you to continue typing. There were many things about our old system that automatically populated in....not with Pimsy....drives me nuts!

Recommendations to other buyers: Personally, I wish we had the ease of use we had with our old system. It was easier to flag accounts, look up Insurance addresses and phone numbers on the actual system, so many items would auto populate, and I could PRINT a claim form. The account information was easier to read. It was easier to tell what someone owed, the true balance on account,ect. I have gotten use to Pimsy so not as hard for me, but I can see where others who are not on accounts everyday might have a more difficult time. Pimsy is very stream-lined, moves quickly, and usually does not freeze up like the old system....which is great!

Overall average

Apr 26, 2016
3/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: If a secondary insurance changes I only have to change that one, not the primary and secondary.

Cons: I think it takes too long when scheduling patients, there needs to be notification of some kind on the calendar side if there are important notes on the account. It doesn't track authorizations well at all. In some aspects it is great, but there are some areas that need work.

Recommendations to other buyers: Evaluate it according to how it affects your specific job.

PIMSY Review

Apr 18, 2016
5/5
Overall
4.5 / 5
Ease of Use
3.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It was specifically designed for behavioral health; great support.

Cons: It is not 100% able to be customized to our practice needs.

Recommendations to other buyers: Review your own practice needs to figure out what features work well and which ones you need to adjust.

I LOVE THIS SOFTWARE!!

Apr 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The vendor is absolutely wonderful. Very hands on and attentive. PIMSY is a wonderful product. I love the way you can personalize the software to fit the needs of your agency.

Cons: It's not compatible with Apple products.. I wish it was web based..

Recommendations to other buyers: You will love this software. The updates are awesome. The price is right!

Still not sure...

Apr 13, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
3 / 5
Customer Support
Likelihood to Recommend: 3.0/10 Not
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Pros: PIMSY has been readily available for technical support and trouble shooting. It is affordable.

Cons: PIMSY is very cumbersome and slow to work with. After we purchased it, it became more and more obvious it was a beta-product that still had many kinks and was not really designed for a large practice.

Recommendations to other buyers: Take your time to evaluate the products and ask every imaginable question.

In Loving Memory of Judy

Jan 27, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: The best thing about the product and the vendor is the team that makes up PIMSY. No software is perfect but, PIMSY and its' support staff sure makes great strides towards perfection. I can not say enough of how robust this EMR is and how this software grows as you grow. Our facility probably utilizes probably 10 percent of the software and just that 10 percent alone accommodates a facility of 296 clients, 17 clinicians, and 2 administrative staff members. As small as we are, the staff and the support team always treated us like a large corporation, what more can you say about that except for THANK YOU.

Cons: What do we like the least about the software is the speed (ie., page transitions) and that PIMSY is only Windows based (ie., must purchase parallel for in order for PIMSY to work on MACs)

Recommendations to other buyers: Our recommendations would be: 1) get to know the support staff (ie., how willing are they to assist your needs, the length that it takes to resolve your issue(s) 2) how responsive and accepting is the company regarding implementation suggestions (ie., does the company listen to their users on how to better streamline/ or make updates that are beneficial for its' users) 3) is it cost effective 4) is the company willing to write a special script that you maybe required to implement by your accrediting body/ or a script that you want to implement in the software (ie., facility pays for the work order).

EHR Admin and Project Manager for PIMSY Roll Out

Jan 06, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Working with Adam Lowell of Maine Technology Group and with all the amazing people at PIMSY has been a life changing experience. If you are considering an EHR system and are a little nervous, PIMSY¿s support team is second to none.

One of the greatest elements about PIMSY¿s EHR system is the ability to customize. My company has made countless special requests and Adam and the PIMSY team have listened to our needs and have worked through to find solutions with us every step of the way.

Taking a moment to speak about Maine Technology Group; Adam gave up the use of his conference room for 3 days out of the week for our team to meet in a centralized location, and he did this for months. Adam was amazingly attentive, always available, and often came early and stayed late for any special meetings or requests. During our trainings for internal staff he was there to help set-up, take down, and acted as helping resource for people who were struggling. Adam even set-up catering at a local restaurant for our entire staff!

Kim Gordon did a fantastic job training our Champions and Superusers and actually stayed on the phone as a resource all during the times we trained our internal staff. I also personally met with Marisa Thompson also from PIMSY on a weekly basis; the individual attention really made trouble shooting issues so much easier.

To Adam and everyone at PIMSY, thank you from the bottom of my heart!

PIMSY is an Excellent EHR Option

Nov 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we began searching for an EHR, we wanted one that was logical in its layout and visually easy to navigate. PIMSY really stood out in this area as well as having more features than any other EHR in its price range. We explored many EHR options over the course of a year and confidently selected PIMSY at the end of our vetting process.

Integration: PIMSY is very well integrated bringing together the essential modules & components of a diverse practice into one streamlined interface. Our agency researched our options for over a year. After serious deliberation, we chose PIMSY and are very pleased with our choice. I want to emphasize that not only is the product a superior value, but the staff and customer support have been truly outstanding.

The company is also committed to constant improvement and they periodically offer software updates based on user feedback. Their willingness to listen to customers' needs and to craft solutions based on that input is a real asset.

Exceptional Quality // Amazing Support & Service

Nov 03, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The team at PIMSY has been amazing during the entire process. Our implementation and sales team has gone above and beyond to make sure that our needs have been met. The functionality of PIMSY is far above the competition, our agency as looked at multiple EHR's but PIMSY is by far the leader in Mental Health EHR. If you are looking for an EHR for your Mental Health Center, I would highly recommend PIMSY!

Would recommend that you keep looking at other software

Oct 31, 2015
1/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: Nice people on the staff. Product is very time consuming, clumsy going between screens, nurses hated the med prescription section, terrible accounting integration. We had a dedicated IT team and seasoned clinicians and nurses, the system was universally disliked. We had to cut our losses with this system and move to another vendor. Very happy with the move, light years ahead of where we were.

Vendor Response

by Smoky Mountain Information Systems on December 23, 2015

We made every effort to meet this client's needs, including complimentary development work. As much as we would like to be the perfect fit for every practice, that's simply not realistic. In the end, this agency simply wasn't a good fit for PIMSY.

A complete EMR at an affordable price for any size practice

May 15, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: PIMSY offers a complete EMR and practice management system that is sufficiently customizable, easy to use and affordable for both the individual practitioner and large practice. The customer service team is always responsive and helpful and adapts the goals for future upgrades to the needs of the user. When looking for a new EMR, I was looking for something I could grow into and was affordable for my start-up practice, but complete enough to meet my needs for addressing both medical records management and practice management. PIMSY fit that bill and I never regretted my choice.

Robust, Customizable system, GREAT customer support

May 06, 2015
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system is very robust with a lot of great features and has ability for customization (done internally or with PIMSY's help). System improvements from the company have made it even easier to use for any level of tech experience. The customer support is outstanding with great response times - they make you feel like one of the team!

Cons: The way the scanned documents are stored and organized isn't ideal. PIMSY suggested another vendor to work with for a program that can be integrated with the program. This add-on has the ability to OCR documents, search by keyword and other meta data, and has an easier coding process. They also have excellent customer support.

Recommendations to other buyers: Think of all job titles that will use the software and do those activities. Notes, payments, claims, chart note information - the key information you will be storing - learn how they all connect together to make one cohesive chart. Think about future use as well. You might not think you need all of the features available in PIMSY, but is there a possibility in the future? It is a lot easier to add to your routine or have PIMSY help add what you need than it is to get a new EMR/EHR with everything you need.

From an IT Perspective

Apr 30, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our agency moved from another provider to PIMSY in April of 2014. While change is always traumatic for end users, and the time investment in training is unavoidable, the ease of the PIMSY interface was a great benefit. Set up was simple, and the team at PIMSY walked me through every aspect. Data was transferred from the prior EHR, so we were able to really hit the ground running with current information.

What I have appreciated most has been the stellar customer service I have recieved from not only the support desk, but from the developer as well. As things change, they update the software, providing us with changes and additions we, or others, have requested.

We are completely implemented, after less than a year. This may sounds like along time, but we had our other EHR for 10 years, and were still not doing treatment plans in it. To me, this implementation has had it's usual stressors, but was significantly easier than the two others I have worked on in the past. Training end users has been quick, and most have picked up this new tool easily.

Billing has been challenging, as we had some interesting billing goals, and they have worked with us, diligently, to accomplish those. We have a one person billing department, so having Ian and Kori available, and able, to work with us to insure our needs are met has been invaluable.

It can't all be perfect, right? The only con comes in the form of complaints from users about how the Surveys (forms, basically) are presented. Only active information populates front and center, and they often want to see historical information, and dates, for auditing purposes. Once shown how to see that information, however, most are content.

Easy, affordable and great customer support team!

Apr 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We had billing agent who used to do our billing and had separate system for our documentation. Our billing staff used to spend hours of billing and PIMSY made it easy for both our billing staff, case managers, and counselors. We do both our billing and documentation in PIMSY which made our work easier. PIMSY is not a complicated software, once you set up and do the training, you will be good to go.
Customer support team are great, they will work with you anytime, evenings, and even weekends.

Love These Guys!

Mar 18, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: The one thing I love about PIMSY is the awesome Support Team. They hold your hand all the way through your setup and beyond. Any time we have a problem or just don't know what to do, the support folks at PIMSY are right there ready to help. Kudos to the team!

Great product, excellent customer service!

Mar 16, 2015
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Disclaimer: although I am an employee of PIMSY, I am also a user of the system: we utilize PIMSY for our in-house company management. This means that I interact with the product - and our support department - like any other client.

Pros: PIMSY is a great product: it reduces time-consuming tasks to a few button clicks - it keeps our company information organized and integrated - and it keeps all of our data safe & secure on the Cloud, fully HIPAA compliant.

One of PIMSY's greatest strengths is the customer service team: they go above and beyond to train and support you. They make sure that you're using PIMSY to its fullest capacity - and they go the extra mile to answers questions, provide high-level support, and address any concerns you might have.

Cons: PIMSY is an enterprise-level EHR + practice management software integrated into one system. This means that it's big and can do a LOT - and is therefore not the best fit for small practices (1-5 users).

Like any powerful software tool (and any other enterprise-level EHR) PIMSY requires an initial investment of training and set-up before it can be fully calibrated for your practice. This initial learning curve is not the best fit for smaller organizations that typically don't have the volume of data and intricate demands on the system that larger agencies do.

Small business owner

Mar 09, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have researched various EHR software over the past two years to manage our small outpatient mental health practice and found various issues with most of them (i.e.., cost, being hostage to a particular Clearinghouse, poor support/ or customer service, unable to customize software to our particular needs, wants, and accreditation requirements) until now. This program appeared to have been created by someone who shared our similar experiences . PIMSY met and exceeded our expectations, flat out they nailed it. It is appropriately priced, with the functions that are needed to manage our practice. If you are looking for a software that will grow as you grow and cater to your business needs, PIMSY is it. The only issue that I had, was with myself. I became overwhelmed with the software at first because of how comprehensive it is but, don't fret. PIMSY will hold your hand every step of the way.

Review of PIMSY

Oct 15, 2013
3/5
Overall

Comments: Pros-It is nice to no longer have to print multiple documents and the system allows for more efficent means of accessing clients records. The system seems fairly easy to use with the support of our training manual.
Cons-Difficult to get use to having multiple tabs to complete a document, such as the comprehensive assessment, treatment plan. The process of completing these documents take longer to complete than they did with the old system.

Pimsy: A Good Choice

Oct 14, 2013
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: My role in using Pimsy has been in assisting with customization for our company's use of the system and in teaching employees how to use the system. In the future I will use the system 's quality assurance reporting capacity on a daily basis. So far I feel that this system:
* allows for significant customization
* is easy to navigate
* offers outstanding customer service that is friendly and accommodating
* produces a thorough and professional record

What a Find!!!

Oct 14, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pimsy is a great access to our company. This programs gives us the capability of seeing the clients chart without having to get a paper file. Everything is right there at your fingertips, assessments, diagnosis, medication, lab, treatment plans, notes, and much, much more. The support staff is warm, friendly and is willing to work with each and every clients in order to improve the system for your practice.

Pimsy Mental Health EMR

Oct 11, 2013
3/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: It is very efficient. I think once it is used to full capacity it will be even better.

Excellent Program

Oct 22, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I researched multiple EMR programs to find one that was affordable for a small business owner like myself, yet had all the features for a big company, so I could expand my practice. Pimsy was the clear winner. EMRs are completely new to me, and Pimsy was easy enough for me to implement and understand. With all technology and new programs, there is a learning curve, but Pimsy makes that easy. I can always call or email and get an immediate reply and if I need additional help, they will join me on my computer and walk me through exactly how to do whatever I am needing. This is all included in the monthly fee. I can now do my electronic billing that used to take days in a matter of minutes. No more searching for folders, spending hours on billing, trying to remember insurance authorizations. It is all here. Thanks to Pimsy, I am getting ready to add a therapist to my practice, because I now have the tools I need to effectively manage my clients, my billing, and more therapists.

Cons: There are a few features that I would love to see implemented into Pimsy. For instance, the automatic messaging program is still in the beta stage, and I felt like it needed a little more features, before I would want to use that for my company. But because Pimsy is a customer centered business, they take the customer suggestions for improvements and try to implement them in their next quarterly update. So if I ever run across something that I would like to see or perhaps a simple thing that I think would be helpful, I can just submit a support ticket and they will add it to their list of things to look at for the next update.

Overall: I would highly recommend Pimsy to other therapists who are looking to streamline their paperwork at a reasonable monthly cost. To me, the most important thing about an EMR is to have the features that you need, have it customizable to your business, rather big or small, and to be able to use those features. I don't care if you have the best program in the world, if you can't use it, then it doesn't help you. Pimsy has the features that I need and the customer support to teach me how to use them. I feel my hours of research for a good EMR company has paid off. Pimsy more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend this to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way.

Review pimsy 10-2012

Oct 19, 2012
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ease of use for clients and user profiles.

Cons: Some items in the system need to be updated for billing and client files when saving.

Overall: Overall understanding of software, Love it.

Made my life so much easier!

Mar 21, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This is the first billing system our company has implemeted. Pimsy has really helped facilitate organization and efficiency. We are impressed with the alerts system and have several different alerts in place. It helps the doctor and our therapists track authorizations and notes entry on a timely basis.

Cons: I am still having trouble routing our electronic payments through the 835 file, but I'm sure once I take some time to toubleshoot, the problem will be quickly resolved.

Overall: I am very excited to merge my SAL calendar with my google calendar and would also be interested in accessing the Pimsy program through the web.

Child Service Plans

Jan 21, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: User Friendly
Friendly and helpful Staff
Staff quickly responds
Staff makes changes for customer quickly and explains so the customer can understand and walks the customer through the process until they understand

Cons: The program is geared more towards adults, the program is not created for social services of children.

Overall: I would definitely recommend Pimsy to other treatment facilities.

What a great all in one program!

Jan 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Electronic Notes
Calendar attached to clients
Electronic Billing 837
Electronic RA's 835
Easy to read Client Statements
Price

Cons: None that haven't been worked out perfectly!

Overall: I highly reccomend this product. Since being in this industry we have used 4 different programs. For the price this far excedes anything that we have used. The staff are awesome at answering your questions and walking you through any difficulties! There are so many features that we don't even use and they keep adding more!

Effective-useful product for increased company efficiency

Jan 20, 2011
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: very useful in helping with company organization. allows for many reporting options that we find very useful.

Cons: set up time required is extensive. setting up all clients with diagnosis codes, billing codes, and authorizations requires more time than expected but not over-burdening.

Overall: very good product. tkes a bit of time to get set up to make use of all product functions.

Vendor Response

by Smoky Mountain Information Systems on January 21, 2011

PIMSY is a comprehensive practice management system. It is also a very flexible system. So it does require that the system be set up appropriately to meet your needs. That said, we hold your hand every step of they way. If you sign up for Team PIMSY, we'll do the set up for you. With Team PIMSY you get trained part-time / temporary or ongoing help with PIMSY set up and anything else you need all at a low hourly rate. It's perfect for you if you need to make the switch to a new system but don't have the time or resources to make it happen.

PIMSY excellent Program

Jan 20, 2011
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Judy(Customer Support)
Videos

Cons: PiMSY is a excellent program I really dont have any Cons. Maybe the only thing a easier downloading procedure then copy and pasting Security Key and Web URL

Overall: Excellent would recommend to any business

PIMSY evaluation after 1 year of use

Aug 25, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: PIMSY has been a useful business tool! It is easy to use, offers useful tracking features, and provides flexible reporting and data analysis capabilities.

Cons: I don't have any concerns about PIMSY function.

Overall: PIMSY offers the features we need for electronic medical records. The application owner has been very receptive and flexible about suggestions for improvements.

PIMSY

Aug 24, 2010
4/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: --it does pretty much everything I need it to
--makes it easy for organization of my medical records

Cons: --sometimes runs slowly if I'm doing a lot
--little gliches still to be worked out to help ease of use

Overall: I would recommend this product.

Vendor Response

by Smoky Mountain Information Systems on August 24, 2010

Speed has been an issue with this client. It is primarily caused by poor band width in the area. We have checked and sometimes this company is running at speeds just above dial-up. This issue is compounded by the fact that the company does somewhere between 4k and 6k notes a month. So they are pullinig up a lot of data all the time.

PIMSY review for MYR

Aug 23, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: PIMSY has been an asset to MYR and to the speed at which staff can provide daily paperwork. PIMSY provides availability for all staff on a specific client to see the record at any time, day or night. PIMSY is extremely user frendly and rarely is down for any reason. PIMSY is flexible for all the varity of programs that MYR provides to children, adults and families in WNC.

Cons: Staff continue to wait for a scheduling component.
Group notes are somewhat difficult to navigate

Overall: I would highly recommend PIMSY to any agency providing a varity of services, in Mental Health, Juvenile Justice or social services.

Pimsy is Fantastic!

Aug 20, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Pimsy is easy to use, has great graphics and doesnt have very many glitches.

Cons: I can't think of any cons, compared to the other medical records system I had to use previously, Pimsy rocks!

Overall: I would recommend Pimsy to anyone wanting a user friendly and fun medical records system

PIMSY Review

Aug 19, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: User friendly - provider is always willing to look at user needs and work on developing systems to meet those if not present. Very helpful with questions.

Cons: Only one I can think of is that I don't have enough available time to fully use the system and get more proficient in it's use.

Overall: Feel it is a very good system. Wish I more time to work with it. I'm not as proficient as I would like to be.

MYR review of PIMSY

Aug 19, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: I use PIMSY on a limited basis as an administrator and find it works well for the information I need to gather. It has been a very valuable tool for our agency as a whole.

Cons: I really don't have any cons or complaints

Overall: Yes i would recommend PIMSY to other agencies looking for this kind of database.

Medical review

Aug 19, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ian is GREAT to work with and very responsive to what the company needs. Plus is that we can basically ask for what we need and it will happen and be revised if needed later.
Having instant access to therpists notes and easy communication about clients is GREAT.

Cons: There was no medical "piece" when I arrived but it is coming together and the docs have been able to really design what it is we need. Haven't actually used it the new medical template live yet..

Overall: PIMSY is easy to navigate/user friendly and able to be modified to fit individual company needs

Pimsy and it's multiple features for easy use

Aug 18, 2010
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Multiple Features that make work easier and faster.
Excellent for communication with co-workers.

Cons: Do not have knowledge of all the features- would like additional training for new features.

Overall: Greatest system I've every worker with.

PIMSY as an EMR System

Aug 17, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ian is quick to respond and help when issues arise.
PIMSY operates similar to excel and is easy to navigate.
PIMSY is logically set-up!
Love profiles and being able to limit access and control what each member can and can not do.

Cons: With Ian's quick response time cons are worked out in no time and addressed.

Overall: Would only recommend that PIMSy continue to become a better EMR system that meets the needs of the providers using it! Which Ian most definitely tries to do!

Review of Pimsy

Aug 17, 2010
3/5
Overall
4 / 5
Ease of Use
3 / 5
Customer Support

Pros: Easy to use.
Meets my needs.

Cons: Sometimes runs slow.

Overall: Great medical records system.

Vendor Response

by Smoky Mountain Information Systems on August 19, 2010

The slowness is really due to poor band width and internet speeds. We would get on web meetings with them to diagnosis the issue and found their internet was often running at speeds that hovered just above dial-up so it is completely understandable why they feel it is slow at times. They are looking into changing internet providers.

Catherine

Aug 17, 2010
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: This is one of the most user friendly medical records I have used. It makes keeping records quick, efficient and less daunting.

Cons: There is always a lot of change but really that means improvement of the system overall.

Overall: I would highly recommend this product. The support staff are there when needed.

walking

Aug 17, 2010
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: Ability to run reports for QI projects;access billing information;ability to navigate easily; easy access to developer who addresses issues as soon as possible;

Cons: alerts seperated between communications between staff-alerts of reknewals get lost in the shuffle. Threads are very confusing because they aren't written in system by administrators; is slow and not accessible at times; updates often change things in the system

Overall: further develop templates that will self populate; medical pieces; further development of user side; development of full electronic forms w/ signature pads; ability for supervision documentation to be entered/stored/signed w/ electronic signature; pick list for threads and hard copied in system so they aren't mixed up and confusing; dashboard of tracking that staff can see at all times (expirations dates/units) more development of reports

Vendor Response

by Smoky Mountain Information Systems on August 25, 2010

Greta has been great to work with. She has been intrumental in offering up suggestions that help to make PIMSY a better product. The speed issues that have been mentioned by JCPS are valid in the sense that they often times are working with very limitied band width (sometimes just above dial up) and pulling up large amounts of data at a time. JCPS does between 4 and 6 thousand notes a month so limited bandwidth would definitely cause some issues. Other areas mentioned are always being improved to make them more intuitive and keep up with the ever changing environment of Mental Health.

This companie's hub of all communication

Aug 17, 2010
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Pros: PIMSY is used by everyone in the company, everyday. I appreciate that it keeps growing to fit our needs. Ian is always very helpful when I call with questions.

Cons: It would be helpful to be able to see the clients contact information in the sal calendars after employees enter in their schedules. I make appointment reminder calls and therefore need to go back and forth from the sal calendar to client pages.

Overall: I would recommend PIMSY to other companies. We would be lost without it.

PIMSY review

Aug 17, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: PIMSY has been a tremendous asset to our agency. Ian has been accommodating and responsive to our needs. PIMSY has made everything about our jobs easier!

Cons: I would like to see more tracking abilities on the user side....i.e. supervision plans and documentation, clocking in/out (timesheets), and a way to 'authorize' and track paid time off.

Overall: Definitely recommend PIMSY!

Pimsy is wonderful!

Aug 04, 2010
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Local company, great tech support, ability to create and make changes to suite our company needs, having the entire record at your fingertips, easy to install, very user friendly

Cons: Authorizations could be a little stronger

Overall: You have to have this program if you want to maintain paperless records.

Mountain Youth Resources

Jan 20, 2010
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Pros: Find this system to be flexible and well suited for our service needs. Support has been super. System modifications to meet are needs has been prompt. System functions, filters, reports and data retrieval are super. Conversion from one older less useful system to PIMSY went well and data was converted and downloaded with little difficulty.

Cons: Learning curve from one system to PIMSY was longer than expected.

Overall: Like the system and it's flexibility.