# PIMSY Mental Health EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is PIMSY Mental Health EHR the right Mental Health solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/reviews --- PIMSY Mental Health EHR 4.3 (100) [View alternatives](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Reviews of PIMSY Mental Health EHR Ease of use 4.2 Customer Service 4.7 ## Pros and Cons in Reviews LD Lindsey D psychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “The cost of PIMSY is more than reasonable, and you can also add other integrated services I haven't mentioned, such as client texting/emailing directly to the chart. If you want an EHR that can meet regulatory and documentation requirements, be customized for your use, and have fantastic support staff, I give PIMSY my highest recommendation.“ April 25, 2025 AA Abdullahi A CEOMental Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “It’s not 100% built for some of our non- behavioral health programs.“ June 15, 2023 LD Lindsey D psychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “I recently discovered that the secure video system integrated with PIMSY automatically switches over to a backup secure video provider, so when the primary system goes down, I can reconnect with my client in about 30 seconds and continue without further disruption. “ April 25, 2025 AP Angela P PsychologistHospital & Health Care, 201 - 500 employeesUsed the software for: More than 2 years. “Not always reliable, app is difficult to access“ January 19, 2024 LD Lindsey D psychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “PIMSY also has achieved ONT certification, which is a requirement for any EHR to be compliant with HIPAA and HITECH regulations and for any provider otherwise eligible to receive Medicare/Medicaid incentive payments.“ April 25, 2025 DB Darrell B Special Projects ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: 6-12 months. “It's rare and I don't know if this issue is PIMSY or something else.“ August 19, 2020 LD Lindsey D psychologistMental Health Care, Self-employedUsed the software for: More than 2 years. “There is also an extensive online video and article library for looking something up yourself.“ April 25, 2025 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DG Delsy G. President Individual & Family Services Used the software for: 2+ years ### "President owner " May 5, 2025 5.0 I enjoy working with Pimsy and I recommend to other therapist. I like the reminders about the units, the notes. Etc Pros Pimsy helps me be organized and on time with the records. Cons Sometimes the system is down when I will have to do notes or treatment plans. Review Source Response from Smoky Mountain Information Systems May 8, 2025 Thank you so much for your kind words and recommendation! We're thrilled to hear that PIMSY helps you stay organized and on time with your records. It's great to know that the reminders for units and notes are making a positive impact on your workflow. We truly appreciate your support and are grateful to be a part of your practice's success. If there's ever anything we can do to further support you, please don’t hesitate to reach out! — The PIMSY EHR Team DL David L. Practice Manager Medical Practice Used the software for: 2+ years ### "Great Customer Service for a nice EHR" January 28, 2025 5.0 We have had a great experience overall with PIMSY. The platform works well for our needs. Pros The team is always helpful and available. Cons Not all changes and adjustments work for our team. Review Source Response from Smoky Mountain Information Systems May 8, 2025 Thank you for your positive feedback! We're so glad you've had a great experience with PIMSY and that the platform works well for your needs. Our team is always here to assist, and we genuinely appreciate your kind words about our customer service. If there's ever anything more we can do to support you, please don't hesitate to reach out! — The PIMSY EHR Team KJ Kristine J. Marriage and Family Therapist Associate Mental Health Care Used the software for: 6-12 months ### "Clunky software" April 4, 2018 2.0 Pros This product seems to offer good features for billing and notes. There are automatic preset notes for progress reports. It is easy to look at each client's chart/file, it will bring up all notes, demographic info, billing, etc. Cons This product can only operate on Windows and it runs VERY slow. You always have to refresh the calendar to make any changes. The phone app is also very old and has very limited features. Review Source Response from Smoky Mountain Information Systems May 15, 2018 We are sorry you are having a negative experience. Performance of PIMSY and the PIMSY App can vary, depending on a lot of factors, some of which are out of our control. Please contact our support department and we'll be happy to see if we can do anything on our end to make it better for you. DW Deidre W. CEO and Program Director Mental Health Care Used the software for: 2+ years ### "CEO/Program Director " August 29, 2024 5.0 The system is great and covers all needs. Pros The system is user friendly and the PIMSY team is professional, easily accessible and friendly. Cons The font is too small. This issues was resolved by Danielle. Review Source Response from Smoky Mountain Information Systems May 8, 2025 Thank you so much for your review! We're thrilled to hear that PIMSY is meeting all of your needs and that our team has been able to provide you with the support and service you deserve. We pride ourselves on being user-friendly and accessible, so it's wonderful to know that's been your experience. We look forward to continuing to support you and your team! — The PIMSY EHR Team MJ Megan J. Chief Operating Officer Mental Health Care Used the software for: 2+ years ### "An Assett to Agency Operations" May 23, 2023 5.0 Our overall experience with Pimsy has been wonderful. The staff are incredibly helpful and available for any and all trouble-shooting and the system is constantly evolving. Pros We love how customizable Pimsy is. While other systems in the same price range may be a bit more user-friendly, they are highly cookie-cutter in nature and lack the customization options that Pimsy allows. We found that other systems that allow similar customized features were MUCH higher in cost. These features allow us to run unique reports and gather very specific (and extensive) data for research efforts. We also felt the amount of development time included in the start up rates were very generous. Our staff have no problem navigating the system after the usual learning curve. Pimsy has been a huge time-saver on both the clinical and administrative fronts. Cons We feel like Pimsy is on par with competitors and gives the most value for the money. There are very obstacles that the Pimsy team has not been able to either resolve or identify a work-around for. Review Source LS Laudwayne S. Office Manager/ Administrator Mental Health Care Used the software for: 1-2 years ### "Very Happy with PIMSY EHR" February 11, 2020 5.0 So fare our experience with PIMSY EHR have need great, since we started using PIMSY getting things done both in and out of the office has been simplified. Pros Inspiring Minds Inc's Psychiatric Rehabilitation Program was in need of a affordable EHR system that would help us to both streamline the services we provide to our clients as well as be affordable on a very tight budget. We found exactly what we needed in PIMSY, there are many reasons PIMSY Mental Health EHR works for us here are my top 3: Set up was a breeze, did not require a lot of work on our part PIMSY did all of the heavy lifting all that was required from us was copies of the documents we wanted incorporated into the system. PIMSY trained our staff on the new system. When we were first introduced to the PIMSY system it was a little overwhelming because of its many capabilities, the support staff at PIMSY spent many months with us training our staff on the parts of the system that pertain to our program. PIMSY support is out of this world. After training was completed and our EHR system was up and running we were not on our own PIMSY support was right there with us every step of the way. Every time there was a problem with the system PIMSY support was there, if our staff needed to be retrained on any part of the system someone was there to walk them through it again. After we become more proficient with the system and realised that additional forms were needed in the system PIMSY support was able to help with that also. I would recommend PIMSY to anyone with a mental health business of any size in need of a reliable EHR system. It simply works great. Cons No complaints, it is a large system with many capabilities and not all may be useful to your particular program Review Source JK Julie K. Utilization Review Nurse/ Contract Negotiator/Billing Specialist Mental Health Care Used the software for: 2+ years ### "Great software for behavioral health providers or facilities!" June 17, 2020 5.0 The team at PIMSY is amazing! They are all very professional, and they make training sessions fun. It is easy to contact anyone at PIMSY and responses are typically very prompt. Pros Once a person is trained on the software, it is user friendly. If a user has a question or forgot how to do a task it is easy to logon to the PIMSY help desk and reference videos or PDF files on most topics. In addition to this the software is updated frequently based on the demands of the industry and PIMSY is willing to accommodate most needs, specific to each company. It is also nice to be able to login remotely to check the calendar for upcoming appointments. Cons There is no way to calculate or track the out of pocket maximum for patients within the system, at times this can make it hard to not overcharge patients. At times users will lose connection since the program is cloud based. When connection is lost, the information that was being entered can potentially be lost as well, because of this an auto save feature would be nice. Reason for choosing PIMSY Mental Health EHR We choose PIMSY over other products because of the cost associated with the software, the support that is offered for training and setting up the system, and the fact that the software is designed specifically for behavioral health. Review Source DH Devon H. CEO/Owner Mental Health Care Used the software for: 2+ years ### "If You Want Excellence Then Look No Further Pimsy Product" September 15, 2020 5.0 Devonear, Inc. has solved our agency problems of going to the office when working from home everything is at our fingertips from anywhere we can access our Pimsy account. Pimsy has reduced all missed signatures issues by populating all signatures to all document that requires signatures. Pimsy's product you can complete a behavioral mental health assessment then within the same note ID number transition to the CFARS/FARS as well as within seven (7) days of your bio-psychosocial this Pimsy product will map over from your behavioral assessment items that has the same identical questions and answers will populate over to your bio-psychosocial document resulting in reduced time on documentation allowing for behavioral mental health worker to engage in more time with their clients as planned. Pros Pimsy well-trained staff like \[SENSITIVE CONTENT HIDDEN\] has made using Pimsy product a breeze in the park by evidence of the following: My agency went from paper files to electronic paperless files with an easy transition without taking away from the integrity and/or quality of the structure of our existing documentation. Pimsy well-train staff were able to take my agency documentation to the next level. Equally important Pimsy's software is user friendly once you practice hands on you will become a pro in no time as long as you put in the work. Cons Pimsy has so many features packed within one product to be honest I can't identify a feature that is missing. Review Source SH Seth H. Owner Used the software for: ### "Excellent Program" October 22, 2012 5.0 I would highly recommend Pimsy to other therapists who are looking to streamline their paperwork at a reasonable monthly cost. To me, the most important thing about an EMR is to have the features that you need, have it customizable to your business, rather big or small, and to be able to use those features. I don't care if you have the best program in the world, if you can't use it, then it doesn't help you. Pimsy has the features that I need and the customer support to teach me how to use them. I feel my hours of research for a good EMR company has paid off. Pimsy more than pays for itself by streamlining my office, improving efficiency and reducing billing times. I would recommend this to anyone looking for a good EMR company that will help you implement its program and help you with any questions you have along the way. Pros I researched multiple EMR programs to find one that was affordable for a small business owner like myself, yet had all the features for a big company, so I could expand my practice. Pimsy was the clear winner. EMRs are completely new to me, and Pimsy was easy enough for me to implement and understand. With all technology and new programs, there is a learning curve, but Pimsy makes that easy. I can always call or email and get an immediate reply and if I need additional help, they will join me on my computer and walk me through exactly how to do whatever I am needing. This is all included in the monthly fee. I can now do my electronic billing that used to take days in a matter of minutes. No more searching for folders, spending hours on billing, trying to remember insurance authorizations. It is all here. Thanks to Pimsy, I am getting ready to add a therapist to my practice, because I now have the tools I need to effectively manage my clients, my billing, and more therapists. Cons There are a few features that I would love to see implemented into Pimsy. For instance, the automatic messaging program is still in the beta stage, and I felt like it needed a little more features, before I would want to use that for my company. But because Pimsy is a customer centered business, they take the customer suggestions for improvements and try to implement them in their next quarterly update. So if I ever run across something that I would like to see or perhaps a simple thing that I think would be helpful, I can just submit a support ticket and they will add it to their list of things to look at for the next update. Review Source ER Ericka R. Owner- Executive Director Mental Health Care Used the software for: Less than 6 months ### "Thank you so very much PIMSY Team!!" May 29, 2020 5.0 Our compliance concerns have been significant for the last 2 years, along with the integrity of the previous system. We all had to worked very hard with many many hours each day and week to stay on top of compliance needs for our clients and staff. With PIMSY we set the alerts and do not have to think about it again until the alert comes up. This has taken a HUGE weigh and worry of our hour shoulders. This will also free up our time to build our agency where we want it to be with quality of work, nurturing our staff, having time to meet more of our clients to build stronger therapeutic working relationships as well as the same with our referral sources. Not to sound to sappy....but, PIMSY really has and will impact our day to day functions in such a positive manor that I have all ready seen the stress levels decrease in our management staff. Pros So easy to use!! I am not an electronics or software person, and typically if something has too many steps I give up and ask someone for help quickly. With PIMSY the software is very user friendly, and even I can create what we need for our agency with no frustrations, and actually have fun while doing it! Cons The payroll system does not have all that we need, however with that said the PIMSY team has been tenacious, has had constant follow up after each change, and continues to work with us to be able to create the payroll form we need, and our payroll company needs. Reason for choosing PIMSY Mental Health EHR The pricing factor was very similar to what we were all ready paying, however had a TON more options and functions. Review Source TF Tiffany F. CEO Non-Profit Organization Management Used the software for: 2+ years ### "PIMSY Mental Health EHR revieww" January 28, 2020 5.0 I love the support we get from \[SENSITIVE CONTENT HIDDEN\]. We can always get assistance when needed and they have gone above and beyond to help us get our system customized to meet our needs in Maine for licensing. Great job!! Pros I like the fact that we can customize some portions to meet our needs. I like that the system is user-friendly, easy to use, and learn. I love the renewal portions so that we are always up to date on our stuff. Cons Some of the updates were not user-friendly however, they made an option so we can use the old version so it's all good! Review Source JK Jennifer K. Billing Specialist Mental Health Care Used the software for: 2+ years ### "Very Pleased Client" January 24, 2020 5.0 Pros I think it is incredibly user friendly and fits perfect with our business objectives. Your customer support could not be any better. In particular, \[SENSITIVE CONTENT HIDDEN\] is a huge part as to why we trust this product so much. Cons The reports are not as user friendly as I would like and having to save two different places on the invoice screen is a little strange. Review Source AB Aloha B. HR Director/Office Manager Used the software for: 6-12 months ### "PIMSY is an evolving system to use, it's customer service is second to none " November 9, 2017 4.0 Pros PIMSY is definitely evolving. I like that I can talk to customer service about what is working and what isn't and that development is willing to find fixes to accommodate our wishes. I have only been working with PIMSY and learning the system for about 6 months and their customer service is remarkable. They all take the time to walk you through any issues you have and if they don't have the answer they are sure to get back to you for a followup to resolve the situation. Cons There is a lot more that I wish that PIMSY could do such as a start and stop date/time for separate schedules for clinicians. There is a big learning curve when you start anything new, but at least I have their support team and I can use the chat forum in a time where I can't be on the phone. Review Source MP Manote P. Vice President Mental Health Care Used the software for: 2+ years ### "In Loving Memory of Judy" January 27, 2016 4.5 Pros The best thing about the product and the vendor is the team that makes up PIMSY. No software is perfect but, PIMSY and its' support staff sure makes great strides towards perfection. I can not say enough of how robust this EMR is and how this software grows as you grow. Our facility probably utilizes probably 10 percent of the software and just that 10 percent alone accommodates a facility of 296 clients, 17 clinicians, and 2 administrative staff members. As small as we are, the staff and the support team always treated us like a large corporation, what more can you say about that except for THANK YOU. Cons What do we like the least about the software is the speed (ie., page transitions) and that PIMSY is only Windows based (ie., must purchase parallel for in order for PIMSY to work on MACs) Review Source CC Catherine C. IT Director Mental Health Care Used the software for: 2+ years ### "Robust, Customizable system, GREAT customer support" May 6, 2015 5.0 Pros The system is very robust with a lot of great features and has ability for customization (done internally or with PIMSY's help). System improvements from the company have made it even easier to use for any level of tech experience. The customer support is outstanding with great response times - they make you feel like one of the team! Cons The way the scanned documents are stored and organized isn't ideal. PIMSY suggested another vendor to work with for a program that can be integrated with the program. This add-on has the ability to OCR documents, search by keyword and other meta data, and has an easier coding process. They also have excellent customer support. Review Source LR Leigh-Ann R. Business Development & Marketing Director Used the software for: ### "Great product, excellent customer service!" March 16, 2015 4.0 Disclaimer: although I am an employee of PIMSY, I am also a user of the system: we utilize PIMSY for our in-house company management. This means that I interact with the product - and our support department - like any other client. Pros: PIMSY is a great product: it reduces time-consuming tasks to a few button clicks - it keeps our company information organized and integrated - and it keeps all of our data safe & secure on the Cloud, fully HIPAA compliant. One of PIMSY's greatest strengths is the customer service team: they go above and beyond to train and support you. They make sure that you're using PIMSY to its fullest capacity - and they go the extra mile to answers questions, provide high-level support, and address any concerns you might have. Cons: PIMSY is an enterprise-level EHR + practice management software integrated into one system. This means that it's big and can do a LOT - and is therefore not the best fit for small practices (1-5 users). Like any powerful software tool (and any other enterprise-level EHR) PIMSY requires an initial investment of training and set-up before it can be fully calibrated for your practice. This initial learning curve is not the best fit for smaller organizations that typically don't have the volume of data and intricate demands on the system that larger agencies do. Review Source AM Andrea M. Therapist Mental Health Care Used the software for: 1-2 years ### "Excellent Software for our business. " August 26, 2016 5.0 Pros When speaking with our rep at the start of the process we had 100% confidence that he understood what we needed and how to tailor the product to fit just for us. He was not trying to sell us what we didn't need. His understanding of the Health Care industry and all sides of the office gave us relief to know his guidance and support were a part of the plan. Each interaction we had from there was excellent. From the IT guys helping us understand what we needed in office to how to bill our first client was handled with patience and professionalism. Cons We are still learning all that PIMSY has to offer and we are looking forward to growing into this program. Review Source CD Christine D. Clinical Psychologist Mental Health Care Used the software for: 6-12 months ### "Pimsy EHR is a decent practice management software." December 10, 2018 4.0 Pros Pimsy is pretty easy to use. I love the reminders for example if I forget to write a client note. I love that you can build a report and add documents as needed. The functionality of the product is really good. Cons Learning the software is a bit of a learning curve because you can customize so much. The billing side of the software was difficult to navigate but support was helpful. Review Source LH Leslie H. Therapist Mental Health Care Used the software for: 1-2 years ### "Pimsy Is Worth Every Penny" August 30, 2016 5.0 Pros Pimsy has been the key to efficiently managing our mental health counseling practice. It has been a huge time saver in that everything from documentation to billing can be completed in a fraction of the time. Cons The whole experience of transitioning to Pimsy has been a positive one. Of course there is a learning curve as you start to utilize the different features, however the excellent support staff and the extensive training make it all very manageable. Review Source DF Dorene F. Vice President Mental Health Care Used the software for: 2+ years ### "Still not sure..." April 13, 2016 2.0 Pros PIMSY has been readily available for technical support and trouble shooting. It is affordable. Cons PIMSY is very cumbersome and slow to work with. After we purchased it, it became more and more obvious it was a beta-product that still had many kinks and was not really designed for a large practice. Review Source JC JaKarynn C. Therapist Mental Health Care Used the software for: 6-12 months ### "Challenging" June 6, 2016 3.0 Pros The support for PIMSY is great (i.e. customer service). Cons The treatment plan set up, the glitches of it easing my data even after I saved it, the spell check function (especially when you have multiple boxes), the intake/assessment set-up (the way it eases your information on the left side of the field and save it to the right side of the field but then when you go back to complete it, you have to scroll on the right column to see what area on the left column is blank, it's just too much). Review Source DF Devona F. clinical director children's services Used the software for: ### "PIMSY review for MYR" August 23, 2010 4.0 I would highly recommend PIMSY to any agency providing a varity of services, in Mental Health, Juvenile Justice or social services. Pros PIMSY has been an asset to MYR and to the speed at which staff can provide daily paperwork. PIMSY provides availability for all staff on a specific client to see the record at any time, day or night. PIMSY is extremely user frendly and rarely is down for any reason. PIMSY is flexible for all the varity of programs that MYR provides to children, adults and families in WNC. Cons Staff continue to wait for a scheduling component. Group notes are somewhat difficult to navigate Review Source GT Gayle T. Owner Mental Health Care Used the software for: Less than 6 months ### "Not a Happy Customer " December 12, 2016 2.0 Not user friendly. Very difficult to use. Non responsive to email requests for assistance or to ask questions. Yet tell us email is the best way to reach them. Pros Price is good. Cons Not all features work all the time. It is hit and miss. Just saving a document is difficult. Cannot upload additional documents into system. Customer service and responsiveness is basically non existent. Review Source KC Kevin C. Owner Used the software for: ### "Would recommend that you keep looking at other software" October 31, 2015 1.0 Nice people on the staff. Product is very time consuming, clumsy going between screens, nurses hated the med prescription section, terrible accounting integration. We had a dedicated IT team and seasoned clinicians and nurses, the system was universally disliked. We had to cut our losses with this system and move to another vendor. Very happy with the move, light years ahead of where we were. Review Source Response from Smoky Mountain Information Systems December 23, 2015 We made every effort to meet this client's needs, including complimentary development work. As much as we would like to be the perfect fit for every practice, that's simply not realistic. In the end, this agency simply wasn't a good fit for PIMSY. MB Melanie B. Training and Marketing Specialist Used the software for: ### "This companie's hub of all communication" August 17, 2010 4.0 I would recommend PIMSY to other companies. We would be lost without it. Pros PIMSY is used by everyone in the company, everyday. I appreciate that it keeps growing to fit our needs. Ian is always very helpful when I call with questions. Cons It would be helpful to be able to see the clients contact information in the sal calendars after employees enter in their schedules. I make appointment reminder calls and therefore need to go back and forth from the sal calendar to client pages. 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