# Page 3 | PIMSY Mental Health EHR Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is PIMSY Mental Health EHR the right Mental Health solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/reviews --- PIMSY Mental Health EHR 4.3 (100) [View alternatives](https://www.capterra.com/p/102651/PIMSY-Mental-Health-EHR/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 1st, 2026 # Page 3 - Reviews of PIMSY Mental Health EHR ## Showing most helpful reviews Showing 51-75 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Adam B. Therapist Mental Health Care Used the software for: Less than 6 months ### "Steep learning curve" January 7, 2020 2.0 Customer service is not always helpful Too much going on for what it needs to be Pros Lots of features Customization options Good for administration and billing side This software should be really good at one or two things instead it tries to be the best at many things and falls short Cons Uses a lot of bandwidth Less helpful for therapist note taking Steep learning curve Too many features Tries to do too many things Review Source GM Greta M. QI Director Used the software for: ### "walking" August 17, 2010 4.0 further develop templates that will self populate; medical pieces; further development of user side; development of full electronic forms w/ signature pads; ability for supervision documentation to be entered/stored/signed w/ electronic signature; pick list for threads and hard copied in system so they aren't mixed up and confusing; dashboard of tracking that staff can see at all times (expirations dates/units) more development of reports Pros Ability to run reports for QI projects;access billing information;ability to navigate easily; easy access to developer who addresses issues as soon as possible; Cons alerts seperated between communications between staff-alerts of reknewals get lost in the shuffle. Threads are very confusing because they aren't written in system by administrators; is slow and not accessible at times; updates often change things in the system Review Source Response from Smoky Mountain Information Systems August 25, 2010 Greta has been great to work with. She has been intrumental in offering up suggestions that help to make PIMSY a better product. The speed issues that have been mentioned by JCPS are valid in the sense that they often times are working with very limitied band width (sometimes just above dial up) and pulling up large amounts of data at a time. JCPS does between 4 and 6 thousand notes a month so limited bandwidth would definitely cause some issues. Other areas mentioned are always being improved to make them more intuitive and keep up with the ever changing environment of Mental Health. HU Heather U. Psychologist Mental Health Care Used the software for: 2+ years ### "Basic and Easy to use" July 31, 2019 4.0 Pros As a therapist having to use the software it was simple to learn, to navigate and to use. Cons It was basic and did not include many functions that other similar programs offer. Review Source EH Emily H. EHR Administrator Used the software for: ### "EHR Admin and Project Manager for PIMSY Roll Out" January 6, 2016 4.0 Working with Adam Lowell of Maine Technology Group and with all the amazing people at PIMSY has been a life changing experience. If you are considering an EHR system and are a little nervous, PIMSY's support team is second to none. One of the greatest elements about PIMSY's EHR system is the ability to customize. My company has made countless special requests and Adam and the PIMSY team have listened to our needs and have worked through to find solutions with us every step of the way. Taking a moment to speak about Maine Technology Group; Adam gave up the use of his conference room for 3 days out of the week for our team to meet in a centralized location, and he did this for months. Adam was amazingly attentive, always available, and often came early and stayed late for any special meetings or requests. During our trainings for internal staff he was there to help set-up, take down, and acted as helping resource for people who were struggling. Adam even set-up catering at a local restaurant for our entire staff! Kim Gordon did a fantastic job training our Champions and Superusers and actually stayed on the phone as a resource all during the times we trained our internal staff. I also personally met with Marisa Thompson also from PIMSY on a weekly basis; the individual attention really made trouble shooting issues so much easier. To Adam and everyone at PIMSY, thank you from the bottom of my heart! Review Source KM Kim M. Practice Administrator Used the software for: 6-12 months ### "The training and customer service is exceptional. The program is a compliment to our services." October 10, 2017 4.0 By combining our scheduling, notes and financial records our office is much more efficient and have increased productivity as well as return time on invoices. Pros I like how you can customize reports and view accurate data constantly. These reports can tell you about patient care quality measures, audit counselor notes as well as monitor financial records and income flow. Cons As with any system there are some issues such as speed and restrictions. My least favorite is probably in the billing department not being able to drop an invoice to paper or file a Secondary Insurance electronically. Review Source SC Shawna C. Director Used the software for: 1-2 years ### "We have been using PIMSY for about two years and have had a positive experience." June 1, 2018 5.0 Pros The software is easy to use and has many features that make work flow easier. The support team has been great in implementation and continued support. Cons At times the billing side of the program has been difficult to navigate but support team has been helpful in this area when needed. Review Source GO Gina O. Health Care Operations Advisor Mental Health Care Used the software for: Less than 6 months ### "PIMSY EHR for Behavioral Health Provider" January 11, 2018 5.0 Pros Program is "intuitive" as described by PIMSY sales staff. Excellent level of support during on-boarding and set-up. Customizable alerts, prompts, lists, etc.. to track treatment authorizations, patient documents, billing/claims, and staff credentialing. Support for payroll calculations. Patient portal can be customized to include required documents, behavioral health surveys, and the like. Supports electronic claims and billing (EDI) through a variety of clearinghouse options. Is able to support both UB04/CMS1450 Institutional/Facility Claim/Hospital and HCFA/Professional Claim/CMS1500. HIPPA encryption Cons Font size can be difficult when scrolling through lists with multiple options. Unable to drop medical claims/billing to paper (print) them directly from the website. Review Source AV Andrew V. Executive Director Used the software for: 6-12 months ### "Excellent EHR with extensive feature set" March 14, 2018 5.0 Pros PIMSY EHR is an entire practice management software package. Not only does it document and organize patient charts well, it offers many practice management tools that are value add to the organization. PIMSY's customer support is responsive, motivated, and thorough. Cons There has been the occasional lag when using the system. However, it has improved every few months with ongoing updates to the software. Review Source RC Rachelle C. Administrator Used the software for: 6-12 months ### "The customer service team is wonderful. They are knowledgeable, helpful, and patient." June 28, 2017 5.0 Pros It is full-featured - it has all the tools we need to manage records and submit claims electronically, so we don't have to worry about back-ups or paper files. I like the different permissions for different users, the built-in reports, and the document storage. Cons The fact that you can access the same screen/information from multiple places makes it both easy to use and a little cluttered. Review Source AW Angela W. Administrator Mental Health Care Used the software for: 1-2 years ### "Personalized and Professional Team Work!" June 15, 2016 4.5 Pros I enjoy the personalized experience when requesting support. The PIMSY team works to support me and the needs of my organization when planning for suture upgrades and in every day support needs. In most areas, the product is easy to use, easy to train staff to use and allows for personalization to specific organizational requirements. Cons We have struggles with using the product to its fullest within our residential programs, in part, I believe, because the product was initially geared toward outpatient servicees (which we also provide), but PIMSY has made significant progress in helping us meet those needs. Review Source SS STEPHANIA S. insurance specialist Mental Health Care Used the software for: 2+ years ### "Overall average" April 26, 2016 3.0 Pros If a secondary insurance changes I only have to change that one, not the primary and secondary. Cons I think it takes too long when scheduling patients, there needs to be notification of some kind on the calendar side if there are important notes on the account. It doesn't track authorizations well at all. In some aspects it is great, but there are some areas that need work. Review Source KM Kevin M. Finance/Compliance officer Used the software for: ### "Effective-useful product for increased company efficiency" January 20, 2011 4.0 very good product. tkes a bit of time to get set up to make use of all product functions. Pros very useful in helping with company organization. allows for many reporting options that we find very useful. Cons set up time required is extensive. setting up all clients with diagnosis codes, billing codes, and authorizations requires more time than expected but not over-burdening. Review Source Response from Smoky Mountain Information Systems January 21, 2011 PIMSY is a comprehensive practice management system. It is also a very flexible system. So it does require that the system be set up appropriately to meet your needs. That said, we hold your hand every step of they way. If you sign up for Team PIMSY, we'll do the set up for you. With Team PIMSY you get trained part-time / temporary or ongoing help with PIMSY set up and anything else you need all at a low hourly rate. It's perfect for you if you need to make the switch to a new system but don't have the time or resources to make it happen. MP Mary P. Staff Therapist Hospital & Health Care Used the software for: 6-12 months ### "Pimsy Review" August 30, 2016 5.0 Not a pro on the computer but the training was awesome and got me going. The staff was easily accessible and explained things well. Pros Once I got more familiar, it made my job SO much easier and less time consuming. Cons It probably has features I will never need. Review Source MM Max M. Business Services Manager/Clinician Used the software for: ### "PIMSY is an Excellent EHR Option" November 3, 2015 5.0 When we began searching for an EHR, we wanted one that was logical in its layout and visually easy to navigate. PIMSY really stood out in this area as well as having more features than any other EHR in its price range. We explored many EHR options over the course of a year and confidently selected PIMSY at the end of our vetting process. Integration: PIMSY is very well integrated bringing together the essential modules & components of a diverse practice into one streamlined interface. Our agency researched our options for over a year. After serious deliberation, we chose PIMSY and are very pleased with our choice. I want to emphasize that not only is the product a superior value, but the staff and customer support have been truly outstanding. The company is also committed to constant improvement and they periodically offer software updates based on user feedback. Their willingness to listen to customers' needs and to craft solutions based on that input is a real asset. Review Source JG Julie G. Financial Assistant Mental Health Care Used the software for: Less than 6 months ### "Overall, moving to Pimsy has been a very positive experience and we are very happy with the outcome." July 21, 2017 4.0 Incorporation of three separate programs into one easy to use program. Pros I really like that all our needs are met in one program. The Pimsy program incorporates billing, scheduling, and electronic health records and easily connects the three for ease of use. Cons From a billing perspective, I would like the capability to file Secondary claims electronically. Also there are times when we need to drop a claim to paper and we can't do this on Pimsy. The program could be faster when moving between programs and also moving within the calendar when scheduling. Review Source MP Manote P. Co Founder/ Owner Used the software for: ### "Small business owner" March 10, 2014 5.0 I have researched various EHR software over the past two years to manage our small outpatient mental health practice and found various issues with most of them (i.e.., cost, being hostage to a particular Clearinghouse, poor support/ or customer service, unable to customize software to our particular needs, wants, and accreditation requirements) until now. This program appeared to have been created by someone who shared our similar experiences . PIMSY met and exceeded our expectations, flat out they nailed it. It is appropriately priced, with the functions that are needed to manage our practice. If you are looking for a software that will grow as you grow and cater to your business needs, PIMSY is it. The only issue that I had, was with myself. I became overwhelmed with the software at first because of how comprehensive it is but, don't fret. PIMSY will hold your hand every step of the way. Review Source BB Brooke B. Therapist Mental Health Care Used the software for: 2+ years ### "Great customer care and intelligent services" July 19, 2016 4.5 Pros Easy to use, constantly updating software with new options to keep up with all that's out there Cons Simple little things like where phone call notes can or should be kept Review Source BI Brittany I. Office Manager Used the software for: ### "Made my life so much easier!" March 21, 2012 5.0 I am very excited to merge my SAL calendar with my google calendar and would also be interested in accessing the Pimsy program through the web. Pros This is the first billing system our company has implemeted. Pimsy has really helped facilitate organization and efficiency. We are impressed with the alerts system and have several different alerts in place. It helps the doctor and our therapists track authorizations and notes entry on a timely basis. Cons I am still having trouble routing our electronic payments through the 835 file, but I'm sure once I take some time to toubleshoot, the problem will be quickly resolved. Review Source RM Roselynn M. Doctor Mental Health Care Used the software for: 1-2 years ### "PIMSY review " May 20, 2016 3.0 Pros The specificity of the product to behavioral health and the friendly customer service. Also the visual appeal of flowers scapes. Cons Cumbersome to utilize, poor backend billing flow, instability of platform and connection. Inconsistency of response to use. Review Source ER Erika R. Administrator Mental Health Care Used the software for: 1-2 years ### "I LOVE THIS SOFTWARE!!" April 15, 2016 5.0 Pros The vendor is absolutely wonderful. Very hands on and attentive. PIMSY is a wonderful product. I love the way you can personalize the software to fit the needs of your agency. Cons It's not compatible with Apple products.. I wish it was web based.. Review Source MH Mollie H. Medical Director Used the software for: ### "Medical review" August 19, 2010 4.0 PIMSY is easy to navigate/user friendly and able to be modified to fit individual company needs Pros Ian is GREAT to work with and very responsive to what the company needs. Plus is that we can basically ask for what we need and it will happen and be revised if needed later. Having instant access to therpists notes and easy communication about clients is GREAT. Cons There was no medical "piece" when I arrived but it is coming together and the docs have been able to really design what it is we need. Haven't actually used it the new medical template live yet.. Review Source DR Doreen R. Director of Operations Used the software for: ### "What a Find!!!" October 14, 2013 5.0 Pimsy is a great access to our company. This programs gives us the capability of seeing the clients chart without having to get a paper file. Everything is right there at your fingertips, assessments, diagnosis, medication, lab, treatment plans, notes, and much, much more. The support staff is warm, friendly and is willing to work with each and every clients in order to improve the system for your practice. Review Source LH Lindsay H. Therapist Used the software for: ### "PIMSY" August 24, 2010 4.0 I would recommend this product. Pros \--it does pretty much everything I need it to --makes it easy for organization of my medical records Cons \--sometimes runs slowly if I'm doing a lot --little gliches still to be worked out to help ease of use Review Source Response from Smoky Mountain Information Systems August 24, 2010 Speed has been an issue with this client. It is primarily caused by poor band width in the area. We have checked and sometimes this company is running at speeds just above dial-up. This issue is compounded by the fact that the company does somewhere between 4k and 6k notes a month. So they are pullinig up a lot of data all the time. JH Jennifer H. Assitant to Finance Manager Financial Services Used the software for: 1-2 years ### "PIMSY Review " May 2, 2016 2.5 Pros It is much faster than our old computer program as far has selecting appointments. Cons It is not receptionist friendly and it takes to long to work and read the finance screen. Review Source EH Erin H. Owner/Nurse Practitioner Used the software for: ### "A complete EMR at an affordable price for any size practice" May 15, 2015 4.0 PIMSY offers a complete EMR and practice management system that is sufficiently customizable, easy to use and affordable for both the individual practitioner and large practice. The customer service team is always responsive and helpful and adapts the goals for future upgrades to the needs of the user. When looking for a new EMR, I was looking for something I could grow into and was affordable for my start-up practice, but complete enough to meet my needs for addressing both medical records management and practice management. PIMSY fit that bill and I never regretted my choice. Review Source Similar Products Featured ## Related categories [Mental Health EHR](https://www.capterra.com/mental-health-ehr-software/)[Mental Health](https://www.capterra.com/mental-health-software/)[Medical Scheduling](https://www.capterra.com/medical-scheduling-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.