--- title: "BigContacts Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about BigContacts Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/102669/BigContacts/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # BigContacts Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigContacts ## What is BigContacts? BIGContacts is an easy-to-use, all-in-one CRM for contact management, email marketing & deal tracking, built for small businesses that want to spend more time selling and less time juggling tools. It keeps contacts, emails, tasks, and meetings in one organized, customizable database, so teams get a 360° view of each relationship. Web forms capture new leads straight into the CRM, and tags and custom fields make it simple to segment them. Built-in email campaigns and automated follow-ups nurture leads, while the AI Pipeline Tracker monitors deals, flags stalled opportunities, and shows your team which deals need attention before they slip away. Visual sales pipelines, task reminders, and detailed reports help teams stay organized, follow up on time, and close more deals. Start with a forever-free plan. ## What is BigContacts used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 205 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 2% Starting price $499 Other, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for BigContacts?[Manage this product listing](https://www.g2.com/products/bigcontacts/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### BigContacts 4.3 (205) VS. [### EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/) [4.6 (912)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) Starting Price $499 Other, Per Month Starting Price $14.99 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.4 (204) Ease Of Use 4.5 (912) Value For Money 4.5 (127) Value For Money 4.7 (831) Customer Service 4.4 (194) Customer Service 4.8 (851) ## BigContacts alternatives [Freshsales](https://www.capterra.com/p/155563/Freshsales/) [4.5 (623)](https://www.capterra.com/p/155563/Freshsales/reviews/) Starting price $11.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155563/Freshsales/) [Thryv](https://www.capterra.com/p/156926/Thryv/) [4.2 (538)](https://www.capterra.com/p/156926/Thryv/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156926/Thryv/) [Nimble](https://www.capterra.com/p/123032/Nimble/) [4.4 (1,868)](https://www.capterra.com/p/123032/Nimble/reviews/) Starting price $29.90 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/123032/Nimble/) [Gold-Vision CRM](https://www.capterra.com/p/133582/Gold-Vision-CRM/) [4.6 (131)](https://www.capterra.com/p/133582/Gold-Vision-CRM/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/133582/Gold-Vision-CRM/) ## FAQs about BigContacts Overview ### What problems does BigContacts solve? BigContacts solves scattered customer data, forgotten follow-ups, and unclear interaction histories by keeping contacts, emails, call notes, documents, tasks, and appointments in one record. Sales teams, small businesses, account managers, administrative staff, and distributed teams use it to coordinate client communication, assign work, track leads, and prepare for meetings from any location. Answer based on 149 reviews Overview ### Which roles and teams benefit most from BigContacts? BigContacts is most used by business owners, presidents, and CEOs who oversee client relationships and sales activity. Office and administrative teams maintain contact records, schedules, and follow-up tasks. Sales, business development, and real estate professionals track prospects, while marketing leaders manage outreach campaigns and customer communications. Answer based on 162 reviews Overview ### What company size and specific industries is BigContacts built for? BigContacts is designed for small and growing businesses in real estate, finance, legal, healthcare, manufacturing, and similar industries that need a way to capture more leads, convert more sales, and retain more customers. Features and Usability ### What are the key features of BigContacts? BigContacts includes core CRM features such as contact management, contact tracking, and customizable contact fields for storing client histories, notes, files, and correspondence. Its differentiating workflow features include reminders, task management, calendar scheduling, email templates, and automated emails, while email tracking and lead management support follow-up and sales activity. Answer based on 60 reviews Integrations ### Which third-party tools and platforms does BigContacts integrate with? BigContacts integrates with 10 third-party tools, including ActiveCampaign, Campaign Monitor by Marigold, FreshBooks, Google Calendar, HubSpot Marketing Hub, LinkedIn for Business, Mailchimp, Microsoft Outlook, Twitter/X, and Zapier. These integrations cover email marketing, accounting, scheduling, social media, and broader app connectivity. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on BigContacts? BigContacts is generally easy for teams to onboard, with reviewers reporting that nontechnical users, including real estate agents, learn navigation quickly. Live online sessions, webinars, documentation, and videos support training. Some users report an initial learning curve, particularly when adapting data-entry habits or exploring less familiar features. Answer based on 16 reviews Getting Started and Support ### What customer support options does BigContacts offer, and how do users rate the experience? BigContacts offers email/help desk, FAQ/forum, a knowledge base, 24/7 live representatives, and chat. Users commonly describe support as prompt, knowledgeable, patient, and helpful with setup and issue resolution. Some users report unresolved problems, delayed email replies, or difficulty getting clear guidance for technical, billing, and integration concerns. Answer based on 56 reviews Contact management ### How well does BigContacts manage customer contacts? BigContacts keeps customer, prospect, and vendor records organized with searchable profiles, tags, notes, files, and activity histories. Small businesses value access from any internet-connected location, custom fields, and shared records for multiple employees. However, reviewers note that duplicate detection and contact merging are limited, and some imports or updates can require manual cleanup. Answer based on 60 reviews ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to the following as the CRM features they value most when comparing options: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) BigContacts includes other CRM capabilities that reviewers also consider important, such as **Contact Database** (**47%**), **Search/Filter** (**45%**), and **Contact Management** (**44%**). Together, these features help businesses organize customer details in one place, quickly find the right records, and keep day-to-day relationship tracking more efficient, giving teams clearer visibility into contacts and follow-up activity. Contact Database 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Centralized database of stakeholders and their contact information such as names, address, phone number etc. Contact Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Email Marketing 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Interaction Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Capture 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers BigContacts 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar/Reminder System: Notifications/alerts for upcoming events or tasks - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Marketing: Create and send email blasts/campaigns - Email Templates: Pre-made examples and templates for emails - Email Tracking: Track delivered, received, and opened emails - For Small Businesses: Designed for small businesses - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Distribution: Route and distribute your leads to third party buyers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Nurturing: Engage with a lead throughout the sales process by actively providing information - Lead Segmentation: Divide leads into buckets based on predefined criteria and routing rules - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Prospecting Tools: Tools designed to streamline the process of lead generation and management for sales teams - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Sales Reports: Reports specific to sales analysis for trends and strategies - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Shared Contacts: Share contacts with other applications like Gmail and CRM - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.2 (144) 4.2 Based on 144 reviews ## Pricing Value for money 4.5 (127) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/102669/BigContacts/pricing/) Free Plan $0.00 Business Plan $9.99/month per 1,000 contacts It includes: - Automated Emails to Prospects - 50gb File Storage - 50 Custom Fields - 50000 Contact Capacity - 300 Tags - 100 Email and Letter Templates - Social Profile Search - Opportunity/Sales Dashboard - Automated Tasks for Follow-up Enterprise Custom pricing It includes: - Unlimited Contact Capacity - Unlimited Custom Fields - Unlimited Email and Letter Templates - Unlimited File Storage - Unlimited Tags Suites $499.00 Other,Per Month Value for money 4.5 (127) 4.5 Based on 127 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/)[ LinkedIn for Business](https://www.capterra.com/p/213505/LinkedIn-for-Business/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (194) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (194) 4.4 Based on 194 reviews ## User reviews Overall rating 4.3 Based on 205 reviews Filter by rating 5(94) 4(89) 3(16) 2(3) 1(3) Mentioned topic Sorted by most recent RB Reshs B. Bookkeeper Accounting ### "Tested it out " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 3, 2024 Pros I feel it’s very user friendly ok design and layout Cons The set up process could’ve been much easier but overall no issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Stephen W. Manager Hospital & Health Care ### "Customer relations have never been easier at my company due to BigContacts" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 1, 2023 Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier. Pros I love the direct integration of this platform into my client emails, allowing me to send and directly receive emails within the CRM platform. Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. The calendar feature is also very well done and has seamlessly fit within my typical workstream. Cons I'd like to learn more about the ability to integrate this platform with the calendars of my colleagues at my firm. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HB Hayk B. Off site SEO Market Research ### "Reliable CRM with robust reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2023 The tool has been an essential part of our business for many years and has helped us to streamline our operations, improve customer engagement, and drive growth. The reporting capabilities, in particular, have been instrumental in helping us to make informed decisions and optimize our business processes. Pros The tool allows us to easily generate reports on various aspects of our business, such as sales performance, lead conversion rates, and customer engagement. The reports are customizable, and we can drill down into specific data to gain insights into our business that would otherwise be difficult to obtain. The reporting capabilities of BIGContacts have helped us to make data-driven decisions and improve our overall performance. Cons Some emails sent through the CRM software are slow to load. However, this isn’t a major problem for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Marketing Computer Software ### "Great tool for managing leads " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2022 BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier. Pros The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well. Cons Looking forward to seeing more direct integrations for the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User SEO Executive Marketing and Advertising ### "Powerful email marketing " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 23, 2021 BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports. Pros Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well. Cons It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Prem P. Helps us work on the go Information Technology and Services ### "Helps us work on the go " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2021 With this cloud-based CRM, our sales executives are able to prepare for meetings on the go. BIGContacts has significantly improved our bottom line by making contact more organized and accessible for everyone in the organization. Pros The level of customization that BIGContacts provides is quite helpful to manage things according to our existing processes. Additionally, we can take notes and add files for individual contact records. Integration with MailChimp and Campaign Monitor works well. Cons We encountered some problems with the speed of the software in the past, but they have made significant improvements since then. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rakesh K. Digital marketer Information Technology and Services ### "One of the best CRM for marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2021 Pros Email marketing automation by BIGContacts is one of the best we have ever worked with. The drag and drop email designer saves a lot of time and effort. There is a group email feature as well. Cons There is no live chat feature available for BIGContacts yet. However, the customer service team is quick and efficient, so it has been manageable so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Guy G. Business Development Director Logistics and Supply Chain ### "Wayne Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2020 Great system to use Pros Liked that it was easy to use and it flowed well for us. Cons Need to be able to add the address up front when creating a new contact. Right now you have to create the new contact and then go back in to edit to add the address. Reasons for choosing BigContacts It served the purpose of what we were looking for at an affordable cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alan B. Director Health, Wellness and Fitness ### "Great Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2020 This is a great platform and meets all of your contact management needs. Pros Keeps me on task! It allows me to focus on the sales interaction and not on organizing my data. Cons No multiple points mapping program. Everything else is great! Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reasons for choosing BigContacts Simplicity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tony D. Practice & Compliance Manager Financial Services ### "Feedback from Tony" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 17, 2020 Pretty good Pros The Reporting functionality is the stand out feature for me Cons How we can't back up content; once we delete something we can't then look at content retrospectively and see what has been deleted Reasons for choosing BigContacts N/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102669/BigContacts/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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