# BigContacts Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about BigContacts Software - reviews, pricing plans, popular comparisons to other CRM products and more. Source: https://www.capterra.com/p/102669/BigContacts --- # BigContacts Software Review 2026: Features, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) BigContacts ## What is BigContacts? BIGContacts CRM offers an integrated Contact Management and Email Marketing Solution for Small Business. We give you the tools you need to capture more leads, convert more sales and retain more customers. We're unlocking the potential of every small business with an affordable and easy-to-use solution. ## What is BigContacts used for? [Lead Management](https://www.capterra.com/lead-management-software/)[Contact Management](https://www.capterra.com/contact-management-software/)[CRM](https://www.capterra.com/customer-relationship-management-software/) Overall rating Based on 205 user reviews Reviews sentiment Positive 90% Neutral 7% Negative 2% Starting price $9.99 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## BigContacts alternatives [4.5 (244)](https://www.capterra.com/p/123868/Claritysoft-CRM/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (6,050)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (174)](https://www.capterra.com/p/225762/Accelo/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.3 (167)](https://www.capterra.com/p/130199/LeadSquared/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars ## FAQs about BigContacts Overview ### What problems does BigContacts solve? BigContacts solves scattered customer data, missed follow-ups, and fragmented communication by keeping contacts, emails, notes, tasks, appointments, and attachments in one searchable system. Sales teams, small businesses, remote staff, account managers, and nonprofits use it to track lead history, coordinate handoffs, manage outreach, and stay organized across locations. Answer based on 150 reviews Overview ### Which roles and teams benefit most from BigContacts? BigContacts is most used by small-business owners, presidents, CEOs, and partners who need a clear view of customer relationships, follow-ups, and pipeline activity. Office managers, assistants, sales teams, and marketing leaders benefit from centralized contact records, task tracking, lead management, and campaign coordination that keep daily operations organized. Answer based on 162 reviews Overview ### What company size and specific industries is BigContacts built for? BigContacts is designed for small businesses that need to capture more leads, convert more sales, and retain more customers. It serves companies in finance, legal, manufacturing, food and beverage, real estate, healthcare, and similar sectors. Features and Usability ### What are the key features of BigContacts? BigContacts includes core CRM features like contact management, contact tracking, and client history, plus task management with reminders and calendar scheduling. Differentiator features include customizable fields, email templates, automated emails and workflows, and email tracking. Reviewers also frequently note shared records, reporting, and mobile access for remote teams. Answer based on 60 reviews Pricing ### How much does it cost and what fees or limitations are included? BigContacts starts at $9.99/user/month on the Business plan, billed annually, and also offers a free version and free trial. Reviewers often call it affordable and a good value, though some say per-user pricing gets expensive for larger teams and reporting can be difficult despite the low cost. Answer based on 35 reviews Integrations ### Which third-party tools and platforms does BigContacts integrate with? BigContacts integrates with 12 third-party tools across marketing, accounting, calendar, and communication. Key integrations include ActiveCampaign, Campaign Monitor by Marigold, HubSpot Marketing Hub, Mailchimp, Google Calendar, Microsoft Outlook, FreshBooks, QuickBooks, LinkedIn for Business, Skype, Twitter/X, and Zapier. Answer based on 5 reviews Getting Started and Support ### How easy is it to onboard and train a team on BigContacts? BigContacts is generally quick to onboard for small teams and nontechnical users, who often describe the interface as easy to learn with a small learning curve. Admins and teams adapting workflows or customizations may need more time at first. Training is available through live online sessions, webinars, videos, and documentation. Answer based on 16 reviews Getting Started and Support ### What customer support options does BigContacts offer, and how do users rate the experience? BigContacts offers email/help desk, FAQ/forum, a knowledge base, 24/7 live rep, and chat. Users often describe support as quick, helpful, and easy to work with, especially during setup and troubleshooting. Some reviewers report inconsistent experiences, including slower responses, unclear issue resolution, and frustration when problems remained unresolved. Answer based on 56 reviews Contact management ### How well does BigContacts handle contact management? BigContacts keeps contact management organized and easy for many small business and sales teams. It centralizes customer records, notes, tasks, tags, files, and follow-up history in one place, with web access from anywhere. Some users run into duplicate handling, contact updates, list management, and occasional slowdowns or import issues. Answer based on 60 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Contact Management 4.8 (4) 50.00% of 4 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Email Management 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Email Marketing 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Interaction Tracking 4.5 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lead Capture 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Reporting/Analytics 4.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data BigContacts 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Track and manage schedules and meetings via an integrated calendar Notifications/alerts for upcoming events or tasks Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Import and export data to and from software applications Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Track interaction history by documenting conversations for contacts Automatically identify and save contact information of potential customers Route and distribute your leads to third party buyers Store information about leads or contacts and track, manage and nurture them throughout the sales process Engage with a lead throughout the sales process by actively providing information Divide leads into buckets based on predefined criteria and routing rules Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. Tools designed to streamline the process of lead generation and management for sales teams Timed notification for any upcoming task, deadline, appointment, or activity View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Reports specific to sales analysis for trends and strategies Search and filter data across systems to locate required information by entering keywords or certain criteria Group leads or contacts based on their specific characteristics Share contacts with other applications like Gmail and CRM Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (144) 4.2 Based on 144 reviews ## Pricing Value for money 4.5 (127) Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/102669/BigContacts/pricing/) Business $9.99 Per User,Per Month It includes: - 100 Email and Letter Templates - 300 Tags - 50000 Contact Capacity - 50 Custom Fields - 50gb File Storage - Automated Emails to Prospects - Automated Tasks for Follow-up - Opportunity/Sales Dashboard - Social Profile Search Value for money 4.5 (127) 4.5 Based on 127 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Twitter/X](https://www.capterra.com/p/214056/Twitter/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.4 (194) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.4 (194) 4.4 Based on 194 reviews ## User reviews Overall rating 4.3 Based on 205 reviews Filter by rating 5(94) 4(89) 3(16) 2(3) 1(3) Mentioned topic Sorted by most recent RB Reshs B. Bookkeeper Accounting ### "Tested it out " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 5/10 April 3, 2024 Pros I feel it’s very user friendly ok design and layout Cons The set up process could’ve been much easier but overall no issues Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SW Stephen W. Manager Hospital & Health Care ### "Customer relations have never been easier at my company due to BigContacts" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 1, 2023 Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier. Pros I love the direct integration of this platform into my client emails, allowing me to send and directly receive emails within the CRM platform. Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. The calendar feature is also very well done and has seamlessly fit within my typical workstream. Cons I'd like to learn more about the ability to integrate this platform with the calendars of my colleagues at my firm. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. HB Hayk B. Off site SEO Market Research ### "Reliable CRM with robust reporting" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 24, 2023 The tool has been an essential part of our business for many years and has helped us to streamline our operations, improve customer engagement, and drive growth. The reporting capabilities, in particular, have been instrumental in helping us to make informed decisions and optimize our business processes. Pros The tool allows us to easily generate reports on various aspects of our business, such as sales performance, lead conversion rates, and customer engagement. The reports are customizable, and we can drill down into specific data to gain insights into our business that would otherwise be difficult to obtain. The reporting capabilities of BIGContacts have helped us to make data-driven decisions and improve our overall performance. Cons Some emails sent through the CRM software are slow to load. However, this isn’t a major problem for us. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Marketing Computer Software ### "Great tool for managing leads " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 11, 2022 BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier. Pros The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well. Cons Looking forward to seeing more direct integrations for the tool. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User SEO Executive Marketing and Advertising ### "Powerful email marketing " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 December 23, 2021 BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports. Pros Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well. Cons It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PP Prem P. Helps us work on the go Information Technology and Services ### "Helps us work on the go " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 22, 2021 With this cloud-based CRM, our sales executives are able to prepare for meetings on the go. BIGContacts has significantly improved our bottom line by making contact more organized and accessible for everyone in the organization. Pros The level of customization that BIGContacts provides is quite helpful to manage things according to our existing processes. Additionally, we can take notes and add files for individual contact records. Integration with MailChimp and Campaign Monitor works well. Cons We encountered some problems with the speed of the software in the past, but they have made significant improvements since then. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Rakesh K. Digital marketer Information Technology and Services ### "One of the best CRM for marketing " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2021 Pros Email marketing automation by BIGContacts is one of the best we have ever worked with. The drag and drop email designer saves a lot of time and effort. There is a group email feature as well. Cons There is no live chat feature available for BIGContacts yet. However, the customer service team is quick and efficient, so it has been manageable so far. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GG Guy G. Business Development Director Logistics and Supply Chain ### "Wayne Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 18, 2020 Great system to use Pros Liked that it was easy to use and it flowed well for us. Cons Need to be able to add the address up front when creating a new contact. Right now you have to create the new contact and then go back in to edit to add the address. Reasons for choosing BigContacts It served the purpose of what we were looking for at an affordable cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AB Alan B. Director Health, Wellness and Fitness ### "Great Product " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2020 This is a great platform and meets all of your contact management needs. Pros Keeps me on task! It allows me to focus on the sales interaction and not on organizing my data. Cons No multiple points mapping program. Everything else is great! Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reasons for choosing BigContacts Simplicity Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TD Tony D. Practice & Compliance Manager Financial Services ### "Feedback from Tony" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 July 17, 2020 Pretty good Pros The Reporting functionality is the stand out feature for me Cons How we can't back up content; once we delete something we can't then look at content retrospectively and see what has been deleted Reasons for choosing BigContacts N/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/102669/BigContacts/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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