# BigContacts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BigContacts the right Lead Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102669/BigContacts/reviews --- BigContacts 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BigContacts Ease of use 4.4 Customer Service 4.4 ## Pros and Cons in Reviews HB Hayk B Off site SEOMarket Research, 11 - 50 employeesUsed the software for: 6-12 months. “The reports are customizable, and we can drill down into specific data to gain insights into our business that would otherwise be difficult to obtain.“ March 24, 2023 HB Hayk B Off site SEOMarket Research, 11 - 50 employeesUsed the software for: 6-12 months. “The reporting capabilities of BIGContacts have helped us to make data-driven decisions and improve our overall performance.“ March 24, 2023 Deepabali S SEO ExecutiveMarketing and Advertising, 51 - 200 employeesUsed the software for: Less than 6 months. “It allows us to track the position of every client in our sales funnel and optimize interactions accordingly.“ December 23, 2021 NB Neha B Marketing Computer Software, 51 - 200 employeesUsed the software for: 1-2 years. “We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place.“ March 11, 2022 ## Showing most helpful reviews Showing 1-25 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use James H. Senior Investment Manager Financial Services Used the software for: 2+ years ### "Good package for beginners" December 17, 2018 4.0 Does the job i need it do, and you guys give me a good service for peanuts, so cant say anything negative Pros had it from the start so for me the price Cons limited API interface, i would like to see full mailchimp interation for example Review Source dG dona G. Project Manager Telecommunications Used the software for: 2+ years ### "Ease of Use" November 19, 2019 5.0 Having one place for customer information whether it was a completed or pending sale, billing or repair issues, and the scheduling of tasks is HUGE - it makes it easy for the remote workers. Attachements are shown separately. Connecting with Quickbooks. Pros Scheduling tasks for yourself or others. Historical data of contacts with your clients, whether it was a phone call, email, meeting and attachments, even the direct marketing campaign for those special offers to all or some clients. Ability to enter social media information. Ability to see the daily, weekly, monthly calendar for your entire team. Basic or Custom reports. Cons No place to enter time (duration of a call). No way to click on the client's twitter, facebook or linkedin feed. Ability to look up a contact via telephone number. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Sage 100](https://www.capterra.com/p/227232/Sage-100cloud/) Reason for choosing BigContacts The developers at BigContact took the time and effort to design a very nice looking product. It is not faceless, nor cartoon-like in any way. Their design was built for people who enjoy working with people :-) Switched from [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) Price. Easy to use. Easy to migrate all customer data over to BigContacts. Review Source DK David K. owner Used the software for: ### "So far the better CRM" January 27, 2010 3.0 easier than other CRM Ive used, the pricing is reasonable, but some things still needs alot of improvement, man I cant believe no one out their has something simple to use and actually works!!! and does not cost an arm and a leg.... Pros for the past four years we have used Zoho,Oprius,Bartchbook. Bigcontacts seems to be the easier one to pull reports, the contacts info has all the email,tasks,notes right in one place making it easy for everyone to review what is going on with each customer. The non tech people that use it are not having a difficult time, that is one of the major reasons we switched. Cons We have a retail business, the marketing portion of bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that.....pretty lame, Ive ask tech support about the integration but after after several emails Ive never got a straight response only that they are working with a vendor. I also wanted to up load a couple of list and some contacts maybe deputes, bigcontacts does not combine dupes...you have to fix everything on one list then up load it...if you have a new list it will over write the existing one....what???? Review Source Response from BigContacts February 22, 2010 David, Thank you for the feedback. We have some great news for you as there appears to be some confusion regarding the marketing module. You mentioned: ------------------------------------------------------------- "the marketing portion of Bigcontacts lacks I was under that impression when I sing up I can send out thank you cards, and email follow ups but I had to sign up for vertical response so I have to double enter contact info to do all that" ------------------------------------------------------------ We give you the ability to easily filter any group of contacts within BigContacts and have the list instantly populate for you in VerticalResponse so that you can schedule your email or postcard campaign. NO double entry of contact information needed at all. We would be happy to show you how this works in greater detail and encourage you to take advantage of our FREE best practice webinars to learn more. http://www.bigcontacts.com/best-practices-webinars-for-web-based-crm/ DLT DEREK L T. Managing Director Medical Devices Used the software for: 6-12 months ### "Ex-Salesforce.com user appreciates value of BigContacts" December 10, 2019 4.0 I would definitely recommend BigContacts for ease of use, price, features, and value. Pros The BigContacts CRM System is pretty straightforward in terms of setup and implementation. Once you learn the basic rules in terms of setting up fields, etc. you can begin using the software with confidence. The videos are extremely helpful also. The price is one-third to one-fourth the cost of Salesforce.com. Cons There are a few features that are a little less intuitive and may require some help from support. If you can't find the right answer in the support materials or the videos they will get on the phone after you have placed a support request. This may take some time if it is off hours, but the response is always within a 24 hour window at the longest. Reason for choosing BigContacts Price & Value of BigContacts. The ability to easily customize BigContacts was also a major driver for my business use as a Medical Sales Organization. Switched from [Salesforce Marketing Cloud](https://www.capterra.com/p/248536/Salesforce-Marketing-Cloud/) Price & Value of BigContacts. The ability to easily customize BigContacts was also a major driver for my business use as a Medical Sales Organization. Review Source CI Chris I. CEO Information Technology and Services Used the software for: 2+ years ### "Does the Job /Good value." August 5, 2019 4.0 Great company, great service Pros Good value for cost per user. Like the web-based format and the customization options. Cons Reports could be better + mobile app would be nice. Switched from [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Salesforce was too much power and expensive. Needed basic CRM for good value. Review Source PP Prem P. Helps us work on the go Information Technology and Services Used the software for: 6-12 months ### "Helps us work on the go " December 22, 2021 5.0 With this cloud-based CRM, our sales executives are able to prepare for meetings on the go. BIGContacts has significantly improved our bottom line by making contact more organized and accessible for everyone in the organization. Pros The level of customization that BIGContacts provides is quite helpful to manage things according to our existing processes. Additionally, we can take notes and add files for individual contact records. Integration with MailChimp and Campaign Monitor works well. Cons We encountered some problems with the speed of the software in the past, but they have made significant improvements since then. Review Source Chuck G. Chemicals Used the software for: 1-2 years ### "Highly Recommend" July 31, 2015 5.0 We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information. Pros This product is easy to use, very easy to understand and easily updated. Great tool when territory changes are needed. All information is up to date and easy to find. Cons We have not expereinced any problems that were negative to our needs. Review Source Brian M. Director of Professional Development Real Estate Used the software for: 6-12 months ### "CRM with customization! " August 6, 2015 4.0 I use BigContacts for recruitment. I searched for a combination CRM / ATS high and low, and was glad I found BigContacts. Many other CRMs didn't function like an ATS, and no ATS had a CRM function. My candidate searching is done through prospecting (like sales) but I needed to be able to track each candidate's progress through the recruitment (sales) cycle. BigContacts is great because I was able to customize many parts of the system to fit my needs. Pros The customization is great. You can create fields that specifically fit your business needs. You can add several users and control the amount of access each user has in the system. Cons Sometimes the system can be a little slow, but they are making great improvements each day. Review Source Rakesh K. Digital marketer Information Technology and Services Used the software for: 6-12 months ### "One of the best CRM for marketing " September 23, 2021 5.0 Pros Email marketing automation by BIGContacts is one of the best we have ever worked with. The drag and drop email designer saves a lot of time and effort. There is a group email feature as well. Cons There is no live chat feature available for BIGContacts yet. However, the customer service team is quick and efficient, so it has been manageable so far. Review Source Jennifer L. Director Of Operations Architecture & Planning Used the software for: Less than 6 months ### "New customer " February 20, 2019 5.0 Pros Customer service has been very responsive Cons Not enough time to review yet- Will update Review Source JF Jerry F. CEO Marketing and Advertising Used the software for: 1-2 years ### "The right CRM for taking your company up a notch" December 31, 2019 5.0 I've recommended it to clients that have been driven to tears by the best known sales software. The Demo was sufficient to convince them to change. Pros The functionality delivered for the price is terrific. The fact that automated marketing sequences are included make it a better deal than most That, plus simplicity of operation make it a delight for the "little guy." Cons You can;t print out the calendar. those of us that live where there are gaping holes in cel coverage need to have a printed calendar for reference almost daily. Reason for choosing BigContacts I needed a solid business oriented CRM for use in a business to support changes in strategy and implementation. Review Source GD Gary D. Owner Financial Services Used the software for: 2+ years ### "BigContacts is robust, easy to use & has THE best support." February 26, 2020 5.0 Helps us seem like a large firm with recurring task lists, mass emails & email storage. Pros The well organized but customizable graphical interface. Cons Doesn't integrate with my financial planning software. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Redtail CRM](https://www.capterra.com/p/121349/RedTail-CRM/) Reason for choosing BigContacts They didn't exist at the time. Review Source MT Matt T. Business Development Manager Cosmetics Used the software for: 2+ years ### "An easy-to-use and full featured CRM for non-tech people" October 22, 2016 5.0 Big Contacts allows me to keep tabs on all aspects of my client relationships and does so in an easy-to-learn manner. That allowed me to convince my colleagues to embrace using it throughout our team and the learning process was painless. I particularly enjoy the level of customization available and use this to create reports that are very useful to me. The summary page in contact view of a business is comprehensive and very helpful to have open when meeting or talking with a client. The Big Contacts Support Team has always been very prompt and thorough whenever I have had a question. I enthusiastically endorse this product and company! Pros Ease of use, level of customization available Cons accessing it via my I Phone Review Source AS Anne S. Used the software for: ### "Big Contacts: underrated, affordable little powerhouse" August 14, 2014 4.0 Pros It's web-deliverable, so you can access BigContacts from any internet connection anywhere. It has a plug-n-play learning curve, and the top-shelf features at a bargain price. I compared it to Salesforce.com and other similar websites, but dollar for dollar, not only was BigContacts the best value, it did the job. We update client profiles after every contact, and we send emails and mass mail all with BigContacts from any internet connection. I can attach files, photos of clients, or important documents taken with an iPhone when out of the office, and it allows you to track and keep notes about discussions, meetings, documents sent and received. Anything pertaining to the client is there at the click of a mouse. I've use BigContacts for eight years (since 2006). I converted from a PC-based ACT! system that I had customized extensively. The web-based CRM was ahead of its time back then and has kept pace with competitors since. BigContacts had all the features of a more expensive site like Saleforce.com without the huge cost. Add to that, it's easy to train new employees on BigContacts, which allows them to efficiently support you and the clients sooner. BigContacts.com has been a great complement to keeping my business organized, tracked, and streamlined. Cons I would like an iPhone app that complements the web-deliverable software. Review Source PM Paula M. Owner/Partner Computer Software Used the software for: 2+ years ### "Love Big Contacts!" September 28, 2016 5.0 I tried a few other CRM products before Big Contacts and they just did not have the flow I needed for my team. My favorite features are the Task List that I can assign to other people in our team and how easy it is to send letters and other documentation. Big Contacts makes sure I don't forget tasks and it is easy and fast to update important records. I rely on Big Contacts every day for my business. I know there is an upgrade coming soon and I can't wait! Pros Cloud based and I can access it on my phone. It helps me stay organized and assign tasks to other team members. Review Source LS Linda S. Director of Sales and Marketing Construction Used the software for: 1-2 years ### "Big Contacts Keeps Us Connected" September 28, 2016 5.0 We have found Big Contacts to be a great solution to keeping our staff connected and in control of our CRM. We use calendar functions, schedule meetings, track sales, schedule contact follow ups, add history on all calls and track progress on sales goals and pipeline from mobile and desktop. The product meets our needs at fraction of the price of other products. Big Contacts is very user friendly compared with my experience with Salesforce! We appreciate the value, reliability and the flexible fields that customize the program to meet our needs. Pros Flexible fields to customize our use. Multiple users with individual setting controls in admin. Mobile Application. Cons Sometimes search does not find what I am looking for Review Source JC Joy C. Sales Apparel & Fashion Used the software for: 6-12 months ### "Extremely user-friendly CRM!" April 24, 2019 5.0 I just loved being able to keep "on task" with customers. it's so difficult to remember all the details & Big Contacts helps you keep you organized and able to follow up. Pros It was so easy to use - intuitive functionality. Cons No email tracking. Often emailing thru the system would go to receiver's junk (i think). My main suggestion would be to offer email tracking to be able to see if receiver has opened message. Minor complaint would be sometimes (not every time - maybe user error?) the Company Name would not appear in contact search. Review Source LM Lisa M. Owner Used the software for: ### "Big Contacts " January 21, 2010 5.0 Overall, Big Contacts is the best solution I have found in many years. You can use it at a basic level or enhanced to meet your needs. Beginning users need not fear - it will be surprisingly easy to use. Advanced users can feel comfortable that it can meet your comprehensive requirements. The value in this product is excellent. Pros The online access is very convenient, even more so if you are out of the office or traveling regularly. The shared contact/calendar features work better than any other software I have used. Most features are very easy to use and require very little training, if any. Customer service is very responsive to any needs that arise. The cost is reasonable and includes the service you need without a huge tech support bill like with many competitors. The development team is constantly taking customer input and improvements and new feature are updated frequently. Cons Would like to see a little more flexibility in the recurring schedules for tasks and appointments. It currently does not offer bi-weekly intervals which would be very helpful in my industry. There is some "quirkiness" in the photo upload feature on the contacts. This is not important to my business function at all, but would like to see that improved upon. Review Source KP Ken P. CEO Building Materials Used the software for: 2+ years ### "Great CRM for any business large or small." September 29, 2016 5.0 I have been using Big Contacts since December 2010. The user interface is simple. I am not fully utilizing all it's features but what I do use works very well. The customer service have been spot on. I would recommend to anyone. Pros ease of use. simple design. like how templates can be made for emails. Cons current mobile version is lacking with user interface (not fitting on my iPhone 6plus). Review Source RB Reed B. Advertising Director Machinery Used the software for: Less than 6 months ### "Like It But Having Troubles " September 28, 2016 4.0 As the administrator of this software for our Kubota dealership I'm having mixed reviews from our sales guys. Some guys are just nailing it in the head while others are having what I think is browser issues. I've seen the problems first hand and they can't add contacts. We've kept it simply with only three required fields yet still issues. Were working on it. Other than that, I see what this product can do for us in the future. It's an investment and like investment it takes a little time to see a return. It's only been a couple of weeks now and once we get everyone on the same page I'm sure it will take off. Main thing is, Big Contacts will be a safety net for things falling through the cracks and should lead to more sales. Time will tell if this will hold true. Pros It's easy for me to use, and it is acts as a manager, safe guard, reminding system, calendar, data base, the list goes on. It steam lines how are sales process should be and it makes everyone a little more accountable. Cons Having some issues with some of our users. Don't know if its the browser or what but its basic stuff that isn't working properly. Review Source KW Kristi W. Owner Restaurants Used the software for: 2+ years ### "Works ok way too sale-y not very flexible" October 7, 2016 2.0 Steps for setting up things are pretty cumbersome. I really don't use it much anymore as everything I want is some additional expense (spell check used to be an "add -on" now email confirmation is). We use an event software that is much more responsive, flexible and easy to use and all-inclusive. BigContacts stores the data and lets me send emails. That's about it - ps lots of emails in the history have been lost over time. I just stick with it because all my data is there now.... Pros Stores the info and now allows spell check Cons Read previous notes Review Source SB Spring B. Principal Broker Used the software for: ### "Big Contacts is an all around great CRM and Sales tool" January 21, 2010 5.0 I have recommended Big Contacts to several clients and friends. This is a great CRM software that is very affordable. Pros I love the easiness of Big Contacts. It is perfect for a great sales database. The tags,the automaitc emails into the database, the daily email reminders, the automatic attachments that are saved to their name if an email was sent, and much more... It takes the thinking out of the sales pathing. It is very user friendly and easy to import and export contacts. I have used other CRM softwares... Hands down big contacts is the best. The best part is that it is affordable. Cons It needs to be able to check for duplicate contacts and have a way to merge the contacts into one. Review Source Response from BigContacts May 12, 2010 Spring, Thank you for taking the time to review BigContacts. I wanted to share some great news with you. We have a de-duplication feature that we are currently working on that we hope the release in the next 30-45 days. This de-duplication feature will not only allow you to de-duplicate contacts after you import new ones, but you can occasionally scan your entire database to find duplicates and merge them - helping you to maintain a clean database. I encourage you to subscribe to our product news blog as we announce all new features as they go live! http://www.bigcontacts.com/news/ PS Peter S. managing director/owner Management Consulting Used the software for: 2+ years ### "Very strong CRM for a fair price" September 28, 2016 4.0 This is the second time that I am using Big Contacts and the experience remains very positive. The support I have received has been very good. The process to get started is also very easy. Pros Web-based and flexible Cons I wish the functionality was just a slight bit more customizable. Review Source ME Maria E. CEO Financial Services Used the software for: 2+ years ### "Basic, inexpensive system" September 28, 2016 3.0 Does the basics for a low cost. Not very intuitive and reporting is very difficult. Difficult to filter on various fields. Support is mainly by email and minimal. But again cost is quite low. Pros Low cost Cons Not intuitive, cumbersome design Review Source JJ Jeff J. managing partner Insurance Used the software for: 2+ years ### "Long time user" September 28, 2016 4.0 Use as CRM for Insurance Agency...2 users , tasks flow smoothly. Also use letter templates and email functions. Pros Basic functions- task modules Cons Lack of ability to schedule recurring multi step tasks Review Source Talk to a Capterra advisor for free and get results within 15 minutes.