# Page 2 | BigContacts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BigContacts the right Lead Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102669/BigContacts/reviews --- BigContacts 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of BigContacts ## Showing most helpful reviews Showing 26-50 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AM Angela M. Independent consultant Apparel & Fashion Used the software for: I used a free trial ### "Just what I was looking for" December 22, 2019 4.0 I started out using Excel but that soon became overwhelming and I knew I needed something more flexible. I tried several CRMs, even one designed for MLM consultants, but Big Contacts had the features a was looking for. I can add custom fields to contacts like favorite product and even run a search by that field. The alerts are super helpful as I don't always go to the website everyday so I will know if I have a task if I get an email. I could opt in for marketing but I'm small enough I can do personal emails. The capture emails from my email isnt working because I have Outlook but I haven't talked to support about it yet to see if there is a work around. That would be awesome if it would capture and add incoming emails to the correct contact! Pros Set up automatic task alerts Set up tasks with a series or preset tasks to be completed and get alerts when it's time to complete them Add notes and communication logs to contacts Add documents Custom fields Cons More fields than I need as MLM consultant (but I can hide them) Set up takes tim Need Bigger or Biggest plan for email alerts Reason for choosing BigContacts Beehyve was geared specifically for MLMs but didnt have as many features for the same price. Therewerern't email alerts or multistep tasks. Apptivo looked very adaptable but the learning curve was very high. You had to learn a code to set up any function. It might have been more powerful than Big Contacts but I don't have the time to do it all myself as a solo. Plus this is a part time second job business for me. It might be worth a look if you have more people with lots of free time. Review Source SW Stephen W. Manager Hospital & Health Care Used the software for: 1-2 years ### "Customer relations have never been easier at my company due to BigContacts" November 1, 2023 5.0 Overall, I've had a great experience with BigContacts. At our firm, we've used it to track leads and manage/handle emails directed out to our various clients. Since client relations via email can be a hassle, especially when you're dealing with so many different accounts, using BigContacts is definitely helpful and has made all of our lives easier. Pros I love the direct integration of this platform into my client emails, allowing me to send and directly receive emails within the CRM platform. Everything is tracked and associated with specific contacts/accounts too automatically, which I also appreciate. The calendar feature is also very well done and has seamlessly fit within my typical workstream. Cons I'd like to learn more about the ability to integrate this platform with the calendars of my colleagues at my firm. Review Source KW Karen W. CEO Publishing Used the software for: 2+ years ### "HUGE RELIEF" September 28, 2016 5.0 One of our sales team discovered BigContacts in Fall 2007 and recommended we try it. At the time we'd tried two other web-based CRM systems with frustrating results. As soon as I saw the clean, easy-to-understand layout of BigContacts, I was sold. We switched over immediately and the entire sales team (and me) felt a HUGE RELIEF. Since 2007, Big Contacts has gone through several major upgrades. I get frustrated at first with each major upgrade because it changes my routine, but I am confident I'll get it figured out quickly with customer service help. I contact customer service and I talk with someone IN THE U.S.A., who speaks perfect English, who is competent, and who is patient and solves my problem. That's it. Done. Again, huge relief. I like BigContacts so much that I've referred clients and friends to use it. All sold. All happy. So... that's my story. I do not exaggerate. Thank you!! -Karen Pros 1\. clean, simple, intuitive, easy to use 2. customer service is prompt, competent, speaks perfect English, is based in the United States Cons upgrades are a challenge, but they get solved thanks to the PROS listed above. Review Source RS Rick S. Independent Sales Construction Used the software for: 2+ years ### "I've tried them all...." May 10, 2019 5.0 I am reinstalling my contacts to get back up to running with BC, so ask me in a few months. I don't foree any issues. Pros I've been using Big Contacts for over 10 years. Last fall I was thinking I was going a different direction and I was thinking Big Contacts didn't offer what I wanted, so I spent over 2 months trying EVERTYHING out there and I disliked trying to re-learn the OTHER ways programs sorted their contacts. I finally found a replacement for Big Contacts and went with it, and now after 5 months using the other program, I am coming back to Big Contacts. With the new options they have developed, their very competitive pricing and their great customer service, they really CANNOT BE BEAT. Cons Nothing so far, contact me in a few months Review Source GG Guy G. Business Development Director Logistics and Supply Chain Used the software for: 2+ years ### "Wayne Review" September 18, 2020 4.0 Great system to use Pros Liked that it was easy to use and it flowed well for us. Cons Need to be able to add the address up front when creating a new contact. Right now you have to create the new contact and then go back in to edit to add the address. Reason for choosing BigContacts It served the purpose of what we were looking for at an affordable cost Review Source BV Bill V. Partner Financial Services Used the software for: 2+ years ### "Excellent software" October 2, 2019 5.0 Very responsive group whenever I contact them with questions. Pros Ease of use. Cloud based. Great customer service support. Cons There is only one thing that I wish was available with this software. Right now whenever you want to move someone from one date to another date on the calendar it must be done individually. Sometimes I want to move multiple contacts at one time and there is no way to do it in a group. Reason for choosing BigContacts Pricing and ease of use. Review Source DM Dave M. Managing Partner Staffing and Recruiting Used the software for: 2+ years ### "outstanding value" March 13, 2019 4.0 I have found that using the program designed allows me to enter information once and forget about it. It has helped in moving my business to a truly paperless environment. When I am not in the office I can access the mobile app prior to a call to refresh my memory and review the history before a call with a client. Anytime I have had a question or an issue the support team has gotten back to me quickly and has done what they promised. Pros The program is easy to navigate and intuitive. I especially like the ability to customize fields to my specific needs. Cons Once in a while the program will freeze and the input isn't saved. I'm more aware to clear my browser (Chrome) to maximize efficiency of the program. Review Source KH Kristan H. Licensing Manager Accounting Used the software for: 1-2 years ### "Perfect for what we need!" October 5, 2016 5.0 My company has been using Big Contacts for a little over a year now. Since they released the new updated version for beta testing, I have shared it with my coworkers and they are all excited to use the new version. We are able to keep track of customer calls, notes and important information. It is a user friendly interface and is very useful when communicating with my coworkers about clients. We are glad to use Big Contacts and will continue to use it! I will also use it when I open my own business very soon. Thank you! Pros I love the user friendly interface and the ease of use. It allows me to see any updates regarding clients and allow my coworkers to stay up to date on tasks and important information. Cons I wish there was a tagging feature to alert people of updated information (notes, activity), instead of them having to "follow" the certain contact. Review Source VR Verified Reviewer Global Business Development Leader Internet Used the software for: 2+ years ### "Good solution for smaller budget constrained companies" November 7, 2018 4.0 Pros We have been able to customize it to meet our specific data needs. Cons Not totally intuitive and integration with our back end systems requires a lot of work and manual processing. Review Source VR Verified Reviewer Marketing Computer Software Used the software for: 1-2 years ### "Great tool for managing leads " March 11, 2022 5.0 BIGContacts has simplified lead management for our business. We can easily track all previous touches, preferences, and upcoming tasks for our prospects and customers in one place. The tool has also made internal collaboration easier. Pros The customizable sales pipeline makes it easy to track opportunities. We also use BIGContacts to generate sales reports and track our business performance. The standard reporting templates a lot of our time. Furthermore, we can save custom report filters for later use, which is a great advantage as well. Cons Looking forward to seeing more direct integrations for the tool. Review Source TG Thomas G. SVP of Technology Telecommunications Used the software for: 2+ years ### "Great value - easy to use" May 10, 2019 4.0 We have been with BigContacts for 2+ years and our employees actively use it daily with few complaints. Pros The Contact view is very intuitive and easy to follow with everything you would want to see about the contact on a single screen. I also like being able to see the Contact’s LinkedIn profile & photo. Adding notes and updating tasks are also very easy to do. Cons The sales opportunity tracking & reports could use an upgrade but I understand that developers are working on these features, so when done BigContacts will be an excellent alternative to Salesforce, Zoho, etc. Review Source BN Bill N. Publisher Publishing Used the software for: 2+ years ### "Even the unsolvable, mystery problems are still top priority to the Customer Service team." March 5, 2020 4.0 Pros We use BigContacts on a daily basis, to track our client/author base. There are many features that we plan to start using in the future. Cons We have had a few issues with the e-mail side. Most of which, they have addressed and fixed quickly. Recently, I had what appears to be a very unique issue which, as it turns out, may be due to my own system, and not that of the application. Still, the support team worked diligently and responded quickly to try to solve it. Review Source HB Hayk B. Off site SEO Market Research Used the software for: 6-12 months ### "Reliable CRM with robust reporting" March 24, 2023 5.0 The tool has been an essential part of our business for many years and has helped us to streamline our operations, improve customer engagement, and drive growth. The reporting capabilities, in particular, have been instrumental in helping us to make informed decisions and optimize our business processes. Pros The tool allows us to easily generate reports on various aspects of our business, such as sales performance, lead conversion rates, and customer engagement. The reports are customizable, and we can drill down into specific data to gain insights into our business that would otherwise be difficult to obtain. The reporting capabilities of BIGContacts have helped us to make data-driven decisions and improve our overall performance. Cons Some emails sent through the CRM software are slow to load. However, this isn’t a major problem for us. Review Source DM Daniel M. Owner Used the software for: ### "Big Contacts has made us better... D. Mauer" January 21, 2010 4.0 Big Contacts has help us get more done in an already busy work week. And if you spend ANY amount of time out of the office, you'll be glad to bring all of your contacts with you... Thanks to Big Contacts. Price was also a big factor for us when considering online CMR's. The amount we pay for our multiple users makes Big Contacts almost FREE when compared to the savings created by increased productivity and connectivity. Plus our clients appreciate the detailed tracking of correspondence and sales all made avaliable at the touch of a button by Big Contacts. D. Mauer Pros I have been a user of Big Contacts coming up on two years (July 2008). And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM. I looked extensively at SalesForce.com and other similar websites, but dollar for dollar not only was Big Contacts the best value, but it had what I needed to keep track of my clients. The ability to travel up to 18-weeks a year and have all my contacts on the web has made us a more efficient company. We update client profiles after every contact, send emails and mass mail all with Big Contacts from any internet connection globally. I like that... D. Mauer Cons I would like it to be easier to look up a client by any of their contact information. It takes too much time to find someone by their phone number or email if you don't know the exact "field" you entered that info into. Also, creating labels to do a mailer could be easier... I also look forward to a "google app" I can download onto my HTC Hero so I can better navigate Big Contacts on the go. D. Mauer Review Source AP Anne P. Founder and Senior Partner Professional Training & Coaching Used the software for: 2+ years ### "CRM for small and medium sized companies" October 22, 2019 4.0 The response to my question today was very fast. Thanks. Pros Ability to download our list of contacts into the software. Less expensive than Salesforce. Easy to add contacts, add activities and send notifications. Cons The reporting function was/still is not very intuitive or user friendly. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Review Source AR Amanda R. Office Manager Accounting Used the software for: 1-2 years ### "Great for Organization" September 28, 2016 4.0 The interface took a little while to get used to, but I really enjoy the improvements. The 3.0 has a much better format for adding new clients, which also includes more information fields. The entire system seems to be running quicker as well, which I thoroughly appreciate. I did notice that on the 2.0 version there was an option to remove individual task items from an overall task list, which seems to have disappeared on the 3.0 upgrade. Overall I think 3.0 is the way to go! Pros Task lists, easy to input client information, daily reminders of outstanding tasks, able to assign tasks to others Cons Between the 2.0 and 3.0 upgrade the option to remove individual task items on the task list page seems to have disappeared. Review Source VW Vivienne W. Consultant Insurance Used the software for: 2+ years ### "I have used BigContacts for over 6 years!" October 5, 2016 5.0 I started with their first version. I contacted Customer Support a number of times in first month and always received immediate response. Customer Support is based in USA. They continually upgrade their user friendly Software. Price reasonable you can pay monthly or can get a discount if paid annually. BigContact is great for multiple users to see client file and update in real time. Pros Use of use can add additional seats immediately at low cost Cons Slight learning curve, just like any new software Review Source CP Craig P. Investor Real Estate Used the software for: 2+ years ### "Love 3.0 - Smooth and Clean - Intuitive" September 28, 2016 5.0 I have been using Big C for several years now. I have gone through various iterations on the way to it becoming better. I'm impressed that the company has grown into a great organization. Great product and very responsive. I love to be able to give feedback easily while an issue is at hand. I don't mind waiting for a response because I can keep working. 3.0 has a great feel and is very intuitive. I love that some of my suggestions have been incorporated in this new release. I'm sure others suggested some of the same things but it is great to see Big C being responsive to the feedback. I would highly recommend this to others, and in fact have done so. Keep up the good work and thanks. ...Craig Pattberg Pros Ease of use, clean Cons Reports Review Source HR Helen R. VP Used the software for: 1-2 years ### "So-so CRM" March 7, 2018 3.0 The benefits are the ease of use and the price; however, given some of the difficulties with the program, we would have went with another CRM. Pros Very easy to use, email forwarding is beneficial. They have email templates, but we don't use them. Social media updates are useful. Cons The CRM freezes at times, or fails to update tasks logged. They do not have an actual app and this really cannot be used on a tablet or smartphone. Customer support is not the most helpful. If you decided to switch, getting your data download is a headache. Review Source AB Alan B. Director Health, Wellness and Fitness Used the software for: 1-2 years ### "Great Product " August 16, 2020 5.0 This is a great platform and meets all of your contact management needs. Pros Keeps me on task! It allows me to focus on the sales interaction and not on organizing my data. Cons No multiple points mapping program. Everything else is great! Alternatives considered [Badger Maps](https://www.capterra.com/p/148607/Badger-Maps/) Reason for choosing BigContacts Simplicity Review Source NP Nona P. Executive Assistant Public Safety Used the software for: 1-2 years ### "Overall good review" July 31, 2019 4.0 overall good. I would like to see marketing module give the option of transferring contacts Pros Being able to put in history, notes and seeing past emails Cons Can't change the name of the company once saved. Marketing module doesn't transfer contacts automatically. Alternatives considered [Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/) Reason for choosing BigContacts ease of use, finding contacts, notes Review Source MG Melissa G. Customer Service Manager Construction Used the software for: 1-2 years ### "Great Tool, great price" October 5, 2016 4.0 I've yet to find ONE tool that does everything I need. I've given up trying. Big Contact does a better job at handling most of my data. I still rely heavily on a variety of spreadsheets, but this is a great component of a larger system. I've found their customer service to be far superior to any other team. Easy to reach, knowledgeable and helpful. Pros I like that I can customize it -'tab order', check boxes, the report writer Cons A silly gripe...but I need to be able to copy & paste the client data into another software application. As it stands now I get the google maps logo in my cut & paste & it really screws up the fomatting, etc in the other applications!!1 I LOVE the google map feature....I just wish it were located somewhere else! Review Source KM Kimberly M. Executive Manager Real Estate Used the software for: 1-2 years ### "Could be better" September 28, 2016 3.0 To us Big Contacts ended up being a glorified Rolodex. Information was time consuming to enter, cross referencing was not easy and needing to print reports to find information was complicated. Customer service however was always available to answer questions and guide us through an issue. In the end, Big Contacts was not what we were looking for. Pros The screen was very easy to read and all customer info was clearly displayed. Cons Cross referencing was not easy. Searching for certain info was not easy, entering info was time consuming. Didn't like having to print reports to find what I needed. The process to find info was very complicated. We couldn't easily figure out how to link our emails so they were added to the history. Review Source RR Ryan R. Agent Insurance Used the software for: 1-2 years ### "Scratching the surface" June 16, 2020 5.0 I have 40 years worth of client files (hard copies). We don't even have emails for most. As I bring our office into the 21st century, this software has opened my eyes to the possibilities of constant contact and communication with the clients that was just not possible before. This software will enable our business to grow in ways we never thought possible through efficiency and organization. Pros Ease of use without having to watch endless tutorials. Cons Can't think of any. First software of this type I've used. Reason for choosing BigContacts Pricing tiers; ease of use Review Source CG Chuck G. Director of Marketing & Sales Chemicals Used the software for: 2+ years ### "Best thing we ever did" September 28, 2016 5.0 Big Contacts has helped gather our customer information in a way we were not doing in the past. It has made territory realignments much simpler and easier for the new rep. I highly recommend BC, as we have been a customer for over six years. Customer service is excellent and easy to work with. Pros Ease of use Cons Reports could have more detailed information Review Source Talk to a Capterra advisor for free and get results within 15 minutes.