# Page 3 | BigContacts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is BigContacts the right Lead Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102669/BigContacts/reviews --- BigContacts 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of BigContacts ## Showing most helpful reviews Showing 51-75 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use BM Brian M. Recruiter Real Estate Used the software for: 1-2 years ### "Great customizable CRM" October 5, 2016 4.0 I love BigContacts! I work for a local franchise of an International Real Estate Brokerage, and I use the system as a hybrid CRM/ATS. It's great because there is currently nothing on the market that is designed specifically for what I use, and BigContacts lets me completely customize the system to meet my needs. They recently updated a lot of the functionality, and it runs a lot smoother and looks much cleaner. Pros BigContacts is completely customizable. Cons Sometimes it can run a little slow, and freeze up. Review Source KB Kalei B. Office Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Well worth it!!" September 28, 2016 5.0 We have been using Big Contacts for a few years now. It has been such an easy program to use and has helped us keep all leads organized. Any questions or problems I have ever had with Big Contacts have been resolved very quickly, they truly go above and beyond with their customer support. We have also used other programs that work side by side with Big Contacts and have never had any problems with them talking to each other. We would highly recommend Big Contacts to anybody! Pros Its very easy to use and organize things how you want them to be Cons I wish there was more detailed options to search for people (phone number, email). I find the reports don't always bring up all the correct people. Review Source BH Bryant H. Marketing Director Recreational Facilities and Services Used the software for: 2+ years ### "Great CRM and Marketing platform" March 4, 2019 5.0 It has been great, and when there is a problem customer service is quick to help out. Pros Ease of use and customer service makes life easy Cons Had problems utilizing the marketing module, but was informed by customer service how to use it correctly Review Source VR Verified Reviewer SEO Executive Marketing and Advertising Used the software for: Less than 6 months ### "Powerful email marketing " December 23, 2021 4.0 BIGContacts offers excellent marketing automation capabilities. It allows us to track the position of every client in our sales funnel and optimize interactions accordingly. The reporting capabilities of this tool are quite praiseworthy too. Along with standardized templates, the tool also allows us to generate custom reports. Pros Customizable email templates and automated drip campaigns have significantly contributed to our marketing efforts. We can share personalized emails with our contacts easily. The group emailing feature allows us to reach out to a particular segment with relevant information. The built-in analytics tool function well. Cons It does not offer integrations with some of our preferred tools, such as Slack. Hoping to see more integrations from the tool in the future. Review Source DP Deb P. President, Safety Institute Marketing and Advertising Used the software for: 6-12 months ### "Big Contacts is a great CRM for small business" December 18, 2018 5.0 We went with Big Contacts after Cisco bought WebEx and then disbanded the product. While at the time BC didn't meet all our needs it was the best fit at an affordable price. Since then many functions have been improved and added. We need BC for our contact database. It is extremely easy to segment our database by customized tags. We use it every day to manage our marketing campaigns, sales process, and generally manage our business. Pros We have been Big Contact subscribers for over six year. Here's why we like it: 1. easy to use 2. works well for a team of people working together 3. the task reminders are a great function 4. the reporting function is fairly easy to use Cons The things we'd wish were added or improved are: 1. better connection of email to outlook Review Source RS ROBERT S. CPA/Owner Accounting Used the software for: 2+ years ### "CPA Firm using Big Contacts. Great fit for my firm!!!!" May 23, 2019 5.0 Pros Ease of use, functional, ease of access from remote locations, ability to customize. Overall great product for a very fair fee. Cons Can't think of any thing off hand as a con. Review Source CB Carolyn B. Adminstrative Assistant Used the software for: ### "Big contacts Review after One Year of usage Boccaccio & Associates" January 22, 2010 4.0 Satisfied with the program. Would just like to see some improvements in the emailing. Pros Big Contacts has worked perfectly for our small business. Being able to be have access to all our clients and vendor contacts anywhere we can get online is terrific. We have also used the feature of assigning tasks which helps us keep track of when our clients need to be contacted. The other feature that I find valuable is being able to attach a file to the clients contact page. This feature is terrific. I have been able to get attached excel spreadsheets that was established in our office and work on them from home. This allows us to have a virtual office, working with our clients anywhere. Cons I have had some problems with emailing directly from the big contacts page. It would be helpful if we could get confirmation that our email has been sent. Also when preparing an email draft there is no way to save. I had an issue once where I had to retype the email three times. I had tried to send the email but your site was having trouble emailing. It would have been nice to be able to save the email as a draft. I rarely use the email feature because I need some confirmation that my email has been sent and received. Review Source SA Szmoyne A. Administrative Manager Writing and Editing Used the software for: 1-2 years ### "Great CRM system!" October 1, 2016 5.0 This system is amazing! I only wish that you didn't have to upgrade for something as simple as a new user. I also have to say that every time I had a problem I got a quick response in the chat. In addition, with the new system they are getting ready to launch they asked for our feedback, I sent it, and all the updates or changes I requested they made and immediately! This only says one t hing about them....THEY GENUINELY CARE ABOUT YOU!!!!! Pros Being able to utilize one software for all my needs; email, billing, tasks, clients. Everything! Cons Not being able to add as many users needed; for us 3 in the BIG package. Review Source OR Olivia R. Business Development Used the software for: ### "Big Contacts Review" January 28, 2010 3.0 Overall, I recommend that someone interested in Big Contacts request a trial period to test the program before buying. I am overall, relatively satisfied with the program, and would recommend that any small business give it a try. Pros Big Contacts provides a comprehensive contact management database with a variety of sales and marketing management tools. Regularly, they release updates and enhancements to their user interface that make the program more user friendly and logical. Cons Big Contacts is web based, and therefore, there are times when unreliable internet connectivity or browser issues can cause the program to be unreliable. I have found that each time a new release or enhancement is implemented, there are small glitches and bugs that can impair the usability of the program. In addition, since the program is web based, it requires internet connectivity that is not always available when traveling. Big Contacts has advertised that they will soon release an Outlook Synchronization tool, but there is no projected release date on this. In addition, there is no dedicated customer service telephone line to call for technical assistance. In my opinion, their level of customer service is unsatisfactory. Review Source TC Trilby C. Independent Director Retail Used the software for: 6-12 months ### "Depends on What You Are Using It For" September 28, 2016 5.0 I used BigContacts in conjunction with a program designed for Thirty-One Gifts consultants. I was not familiar with BigContacts before this introduction. I think the program is well designed, very well thought out and complex. For me however, it was a bit overwhelming and difficult to learn in the time I had available to invest in it. That made me very sad because I know that had it been a little easier to learn (and part of that may have been the additional program I was learning designed for consultants, not just the BigContacts portion), it would have been amazing and made a difference long term in my organization and communication with my team. In the future, I may give it another try. Pros Very Complex Lots of options to use and covers many areas of organization Very well thought out Cons I needed to invest much more time than I had available to learn how to use it therefore I would say it isn't user friendly "out of the box". Not that it can't be learned and worth the investment if you have the time. I just didn't have the time when I was enrolled in it. I expected it to be easier to use. Review Source MP Melinda P. Industry Relations and Communications Manager Dairy Used the software for: 6-12 months ### "Great fit for our organization." September 30, 2016 5.0 We are not a sales-oriented company. Rather we are a 10-employee organization focused on tracking, building and maintaining relationships with approximately 500 partners in our industry. We found Big Contacts to be that nice fit between an Excel spreadsheet (or multiple Excel spreadsheets) and Salesforce. It's robust enough to track and maintain all of the information we need and yet cost effective enough to not break our bank. Because it is a very sales-focused software, there are many features we don't use and there are many features we've figured out how to make work for us. We love the mobility of the software and we're looking forward to implementing the marketing module down the road. All in all, a great find for us and a perfect fit for our organization. Review Source TD Tony D. Practice & Compliance Manager Financial Services Used the software for: 6-12 months ### "Feedback from Tony" July 17, 2020 4.0 Pretty good Pros The Reporting functionality is the stand out feature for me Cons How we can't back up content; once we delete something we can't then look at content retrospectively and see what has been deleted Reason for choosing BigContacts N/a Review Source MG Matthew G. Agent Insurance Used the software for: 2+ years ### "This is the best cloud contact management software I have found to date." July 18, 2017 5.0 Retention of business along with new business. Pros I really like the integrated email marketing campaigns. Very helpful in securing new business and staying in touch with clients Cons The mobile end of things could be improved. I'm on the go a lot and this function is important when out of the office. Review Source JW Janet W. Executive Assistant Financial Services Used the software for: 2+ years ### "BC Review requested by BC" September 29, 2016 3.0 For the most part it is fine. I think the report builder is horrible, not user friendly at all. I would like to see more report capability for marketing purposes Pros It is fairly easy to use. Has good flexibility. Cons List creation is not user friendly. It needs to have a contact merge function to deal with duplicates. Review Source ZN Zach N. Sales Manager Business Supplies and Equipment Used the software for: 2+ years ### "Great business tool. Minimizes busy work" September 28, 2016 5.0 Been using Big Contacts for several years now and it has helped me grow my sales while minimizing my time spent entering customer data. Would highly recommend. Pros ease of use. can schedule and assign meetings/tasks. quick access to customer info Cons sometimes have issues using on my mobile phone Review Source JG Julie G. Executive director thirty one gifts Consumer Services Used the software for: 2+ years ### "Big contacts review" September 28, 2016 4.0 I absolutely LOVE BigContacts and use it for all my business details. I love that it keeps reminding me of things that I otherwise would have forgotten and keeps my records of conversation with my contacts. Pros I don't have to remember things...it automatically reminds me. Cons Hard to learn. Review Source JC John C. Owner Legal Services Used the software for: 1-2 years ### "Great CRM" January 2, 2020 5.0 Outstanding Pros User Friendly and very easy to customize. Great tech support that is very responsive to our needs. Cons None. So far the software has done very well for our office with no issues. Review Source MG Matthew G. Associate Used the software for: ### "First time using a contact management software" January 21, 2010 4.0 I think it is really a good software program. It would be great if I could access the contacts and calendar on my blackberry though. Pros I think it is great how you can store and share your contacts with your business partners. Really helps to know what everyone else is doing when working on a case. Cons Doesn't work with a blackberry. Review Source Response from BigContacts May 12, 2010 Matthew, First, I want to thank you for taking the time to review of our software. Secondly, I wanted to share some great news with you regarding access to BigContacts from your Blackberry. We currently offer a mobile login that allows you login to BigContacts directly from your Blackberry. You can access the mobile version of BigContacts by using the following URL : https://secure3.bigcontacts.com/mobile/login/ We are also real close to releasing a synchronization module for the Blackberry. This will provide over-the-air synchronization that will give you the ability to add contacts and update meeting right on your Blackberry and have it automatically sync with BigContacts. We would be happy to get you more information about this and any answer any other questions you may about BigContacts. We encourage you to join us for one of our daily Q&A webinars. Register for a FREE daily webinars. http://www.bigcontacts.com/crm-best-practices-webinar-answers-to-your-questions/ KH Kimberly H. Sales Computer Software Used the software for: 2+ years ### "A lot of bang for your buck" October 6, 2016 5.0 I've been using this software for several years. It has a few areas that could be tweaked a bit, but for the price , this product gives a lot for money. Pros Ease of use/accessibility. Cons The cut and paste feature in the notes. Review Source TB Todd B. Managing Oartner Wholesale Used the software for: 2+ years ### "Great program - especially for the price " September 28, 2016 4.0 We love Big Contacts! We shopped around and definitely feel that this is the best value in the CRM Market. Pros All contacts and interactions in one place. Cons Sometimes the server runs a little slowly. Review Source IG Ingrid G. President?Founder Used the software for: ### "Blue Dress Marketing" January 21, 2010 5.0 Overall, I am very satisfied with this! Very useful to keep up with all the task necessary for our organization. Pros Everything in one place. Contacts, Forms, Calendar, and Scheduled Forecasted Sales. I also like the email marketing associated with it. Cons Too much money per user. If you are using this within a companu that needs many users, it becomes too expensive. Review Source Response from BigContacts May 12, 2010 Ingrid, Thank you for your comments. We truly value your feedback. We are constantly looking for ways to keep our prices low, and have found a good balance for what we offer. We believe very strongly that we must provide a high level of service and support for our customers and this does come at a small price. We currently offer you the following services as part of your subscription with BigContacts: live chat, email support, ticketing system,daily webinars to answer any questions you may have about the system and help guide you in the best practices of our system, a video library, and a complete library of articles. We deliver all this to you, PLUS the software and the constant stream of updates/ enhancements for less than $.50 per day/ user. We will continue to strive to find ways to keep costs down for you while adding more value to your business. WF William F. Investment specialist Financial Services Used the software for: 2+ years ### "Good for the cost." September 28, 2016 4.0 Functionality and ease of use is high. Editing functions could be better on saved actions. For the money, overall great experience. Pros Cost, ease of use. Cons Editing is almost nonexistent Review Source MN Melissa N. Office assistant Investment Management Used the software for: 2+ years ### "Big contacts" September 28, 2016 5.0 Big contacts meets our needs in this office. I find it very helpful in keeping up with clients. It's very easy to use. Pros The ease of use Cons I sometimes have problems running list. Review Source EB Ericka B. Benefits Advisor Insurance Used the software for: 6-12 months ### "Just like Salesforce but much cheaper" October 15, 2018 4.0 Pros It's a cheaper CRM than Salesforce, but is a great way to keep track of customers and potential prospects. Cons The navigation of the site took a while for me and my team to get used to. and it was also a bit difficult figuring out how to sync it with mail chimp. Review Source KH Kristen H. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Baby Boot Camp" September 28, 2016 4.0 We love the beta site but wish that there was improved functionality around searching by email address, not just name. Pros Cost, ease of use. Cons Inability to search by email. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.