# Page 4 | BigContacts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is BigContacts the right Lead Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102669/BigContacts/reviews --- BigContacts 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of BigContacts ## Showing most helpful reviews Showing 76-100 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chuck G. Director of Sales & Marketing Used the software for: ### "Excellent program & easy to use" July 31, 2015 5.0 We have been with Big Contacts for over five years. We were looking for a program that was web based that would allow us to track customer information in over 40 states. BC has delivered everything we needed and more. One of the most valuable tools is the history and the email tracking capabilities. This program offers many utilities and options to increase sales and lower the sales cycle. I highly recommend this product for anyone that is in need of monitoring sales calls and customer information. Review Source AM Alejandra M. asst. Property manager Real Estate Used the software for: 2+ years ### "Beneficial for Business operators all around" May 9, 2018 4.0 The to-do lists are a total savior sometimes when you are busy and take a second to look at your list. Pros Adjusting to working with the software is very easy, users can share information and view each others activities related to certain job tasks. Also allows you to keep notes on system so that you can keep better track on your work. Cons Updating contacts when their information changes can be tricky because you must add another contact and then it can become confusing when trying to figure out which one is correct. Review Source DR Don R. Sr. Loan Officer Banking Used the software for: 6-12 months ### "Loan Originator's Dream" September 28, 2016 5.0 I can know about the person I am talking to on the phone instantly by typing their name, and better yet... I have all their communications and emails and my notes to make sure I always sound informed. Great product when you have lots of clients and realtors. Pros Speed of data return, social media updating on contacts, email templates Cons Don't know how to send emails to a group of leads yet.. also, sometimes the emails I send are not instant. Review Source AL Angie L. VP Operations Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Great product and wonderful customer service" June 8, 2020 4.0 I have had a positive experience with BigContacts. It meets my needs and I really appreciate the swift response of their customer service. Pros The software is intuitive and easy to operate. I can capture incoming and outgoing emails as well, which is important. Cons I wish I could link emails to a client after the fact, sometimes I forget to cc myself and I miss capturing an email in real time. Review Source RB Reshs B. Bookkeeper Accounting Used the software for: I used a free trial ### "Tested it out " April 3, 2024 4.0 Pros I feel it’s very user friendly ok design and layout Cons The set up process could’ve been much easier but overall no issues Review Source SD Scarlett D. Concierge/Building Manager Hospitality Used the software for: 6-12 months ### "Big Contacts works Terrific for us." October 5, 2016 4.0 We were looking for a minimally priced task list and fully customizable program to track our guests and clients and have found that Big Contacts offers the best functionality. Pros Customizable formats Cons That I cannot attach images to the notes without a url and I would like to customize my dashboard to see what I would like to see. This may be feasible but have not researched as of yet. Review Source LW Laurie W. Owner Management Consulting Used the software for: 2+ years ### "Great and affordable CRM system with excellent support" August 6, 2015 5.0 Pros Cloud based. Mobile access. Supports multiple users if required. Excellent support from help desk if required. Cons Being based in Australia I am in a different time zone and this can sometimes delay response to help requests... Review Source LR Lynn R. President Sports Used the software for: 2+ years ### "I love Big Contacts!" September 28, 2016 5.0 Big Contacts has made my life easier. I've used it over the years for my business. It allows me to keep everything organized, contacts are easy to find and I don't waste valuable time searching for information like I used to before. Everything is simple and laid out well. I highly recommend this program if you are in business for yourself and need a place to store client or prospect information. Pros Easy to use, convenient, well laid out. Cons Nothing? Review Source Brian M. Director of Professional Development Used the software for: ### "BigContacts great customizable CRM" August 6, 2015 4.0 BigContacts is a great, cost effective CRM that can be used for one sales person or for an entire sales force. The best thing about BigContacts is that you can customize all the fields and the entire sales process to fit your business' needs. The customer service / support staff will help you determine the best way to customize everything. Review Source MH Marcelyn H. Administrative Assistant Higher Education Used the software for: 2+ years ### "My Overview" May 6, 2020 5.0 Makes my job easier when have to do reports Pros Time is used wisely and information kept securely Cons I can't think of anything that I liked least about this software Review Source BN Brandon N. Marketing Director Automotive Used the software for: Less than 6 months ### "Big Contacts review" January 2, 2020 5.0 Overall my experience is great! Very straight forward program that delivers exactly what business need in order to keep organized and on track. Pros It is very easy to learn and use. I recently changed careers and this is my first time working in an office setting and using Big Contacts. I learned how to use it very quickly and it is very easy to understand. Cons I don't like the reporting options. I wish there was a way to organize and list the data in alphabetical or numerical ways. Review Source JP Juliet P. President Financial Services Used the software for: 6-12 months ### "Best value of robust features - for a great price!" October 2, 2016 4.0 BigContacts provides the best value of robust features, for low price. As a small business owner, money and value really matters. I have researched many big-name CRM programs and no product can compare to the features I receive from BigContacts. I am a truly satisfied customer! Pros Great Price - lots of features available! Cons Not as pretty as some software. Review Source KB Kristin B. Ambassador Retail Used the software for: 2+ years ### "Two big thumbs up!!" September 28, 2016 5.0 I depend on big contacts to be a second brain for my business. Once you learn how to use the software, it's a phenomenal tool to keep you on track with all of your contacts and leads. I would recommend it to anybody. I encourage all of my teammates to get on big contacts! Pros It is like a second brain for my business. Cons It is challenging to learn how to use the software at first. Review Source MH Mike H. Broker Associate Used the software for: ### "BigContacts review by a real estate broker" January 23, 2010 4.0 BigContacts is a very easy-to-use system for keeping track of your calendar and contacts. Pros Very easy to set up and use. Easy to import data from previous database (ACT V6). Very easy to train new users. It's so intuitive you don't even need a manual. It's perfect for sharing calendars and contact information between two agents working as a team. System response time is good most of the time. Cons I have found the system unavailable for use around 10 p.m. Pacific Time, apparently while the data is being backed up. Response times are occasionally slowed during the day, possibly due to heavy system use. The letter-writing and label-generation functionality is poor to non-existent, but it's easy to work around these deficiencies using the excellent tools for exporting to Excel, then using Microsoft mail-merge. Review Source JP Julie P. Director of School Initiatives Used the software for: ### "Great Web-based Program" January 22, 2010 4.0 I don't know if the number of people using the system has increased considerably in a short period of time, but maybe another server would help the issue with the program locking up. Pros It keeps everything very organized for us. There are multiple employees contacting the same people, and we can easily record everything we do. It is also great that we can access the program from anywhere - it increases the convenience of the system since we aren't tied down to one computer. The customer service BigContacsts provides is amazing! It has been great how helpful the staff has been with my questions as I've learned to use the program. Cons The system sometimes freezes, since it is web-based. Sometimes it doesn't register that it has sent an email, so we are unable to know if it has sent or not. It doesn't reflect well on our company. Review Source CC Chad C. Managing Partner Management Consulting Used the software for: Less than 6 months ### "Cheap CRM = Cheap Service" November 14, 2017 1.0 While bigcontacts seems like a nice alternative to the other complicated systems, they are completely asleep at the wheel. You are only as strong as your weakest link. Pros It was easy to set up until I had a problem. That's when the support could have really shined and showed that if I had a problem they would be there to help. Cons 8 day response to customer support request. They don't number their service tickets so it's obvious they really have no system in place to track any issues. There is also no way to contact by phone anywhere on the site. When a customer service rep does email back there still is no phone option. Review Source LS Lisa S. Customer Development Specialist Computer Software Used the software for: 1-2 years ### "Customer Development Specialist" September 28, 2016 4.0 I use Big Contacts to track our inbound and customer leads and it is easy to use and helpful. The only recommendation would be to have ability to create a sales leads report that is more of what we need. Pros Ease of use, easy search options, there is probably more features than I realize. Cons The sales report my boss wants cannot be pulled out of Big Contacts, it lacks all the information so I am tracking on a spreadsheet. I think I use it less than I would because of this. Review Source eG edwin G. financial advisor Used the software for: ### "big contacts" January 21, 2010 4.0 I would give it a 7/10. Pros I like big contacts. It is easy to use. It has lots of space to store files. I can assign tasks to others and see if others have completed them yet or not. Cons Does not sync with outlook. Is not available on an app for mobile phones except on iphone. I have a droid phone and would love it to sync with my google calendar and outlook. Review Source Response from BigContacts May 12, 2010 Ed, Thanks for the feedback. We actually do have a mobile login that you can use from any web-enabled mobile phone. We encourage you to give this a try by login in to this special mobile URL: https://secure3.bigcontacts.com/mobile/login/ You will enter the same login information you as you do now from your PC. Very soon we will also be releasing a synchronization module for Outlook. We encourage you to subscribe to our product blog as we make all product announcements here. http://www.bigcontacts.com/news/ ML Megan L. Executive Director Retail Used the software for: 2+ years ### "Works for what I need it to do!" October 5, 2016 4.0 I use this program to send emails to my new team members. It is very functional and does the job that I need it to do. The emails are easy to edit and create. Overall, I'm happy with the results I have using this program. Pros Ease of use Cons Having trouble figuring out how to embed videos into emails. Review Source SD Stefanie D. PIIP/Events Coordinator Used the software for: ### "Custom Contact Mangement" January 25, 2010 4.0 Good product that allows for effective customizing of data and management tools.A few glitches and limitations require some attention, but overall we are pleased with the system. Pros \- Affordable - Custom data fields are extremely important for our organization and Big Contacts has made it easy to tailor the system to our needs - Good email function - Ability to convert searches to excel is very helpful - Very prompt and attentive customer support Cons \- It would be extremely helpful to be have special search functions available for custom data fields. - Some glitches: business names are sometimes deleted for no apparent reason, leaving contacts linked with the business difficult to find. - Contact table is extremely slow and often freezes the system for quite a long time - Review Source RB Ryan B. Financial Planner Used the software for: ### "Big Contacts Review" February 5, 2010 4.0 Nice product Pros Easy to use Cons ACT files don't import well (custom fields) Review Source Response from BigContacts May 12, 2010 Ryan, Thank you for taking the time to review BigContacts. We read your comment and realized that we have not done a good job of informing you about our data import services. ACT! is actually the most commonly imported program in our system. Where the confusion may exist is around who does the import. We offer two levels of data import into BigContacts. 1) Self- Serve - here you can import core contact information at no charge. (name, address, phone, email, custom fields) 2) Custom Data Import - here we do the import for you and can bring over all of your notes, history, email and even calendar events. We can literally transplant all the information you had in ACT to our database. Here is a link to learn more about these services. http://www.bigcontacts.com/import-contacts/ We would be happy to help get ALL of your ACT data over to BigContacts for you. BN Barbara N. Insurance agent Financial Services Used the software for: Less than 6 months ### "Easy to use for the technology challenged" September 28, 2016 5.0 I was looking for a client management system that was easy to use. I had experience with Outlook Express and one other CRM previously that was $40/month. I am not very tech saavy. I was told there was a CRM that was easy to use and very reasonably priced. I checked out Big Contacts and used their free trial. I only needed something basic for my business. I wanted something that would track my clients names, addresses, phone numbers, emails, dates of birth and a system that would allow me to keep notes. Big Contacts has been very easy for even me to use! I know it has even more features that I access and maybe I will need them in the future , but for now, it works great! Pros Ease of use, affordable Review Source RA Rimi A. Freelance designer Used the software for: Less than 6 months ### "Straightforward but effective contact tool" February 25, 2019 4.0 Pros Excellent set of tools to keep contact lists and client connections updated, and also email shout outs and marketing help make for a much more centralized client relationship building tool. Cons So far none, trialing the software with our somewhat smaller customer base. Customer support also very helpful in initial setting up of our software. Review Source LB Leigh B. Director of Business Development Medical Devices Used the software for: Less than 6 months ### "A lifesaver!" September 28, 2016 5.0 In my new job for a small business there was no contact management system in place. I had about 110 new contacts/clients to talk to and learn their businesses. I used ACT many, many years ago so I did a trial with them. It was a nightmare getting started as no one was available to provide support. They finally told me they didn't provide support at all for individual users. I discovered Big Contacts and got EXCELLENT support from the very beginning from Adam Yapkowitz and his team. He helped me import my contacts from Excel and has been available any time I have a question. My experience with Big Contacts is five star!!! Pros ease of use excellent support Cons none so far Review Source LC Liam C. Director Financial Services Used the software for: 6-12 months ### "A positive change for my business" October 5, 2016 5.0 BigContacts has been a godsend, enabling my staff and I to capture all correspondence with clients and the ability to add new fields relevant to my industry keeps us in on top of compliance. Pros We based CRM enabling use on the go Review Source Talk to a Capterra advisor for free and get results within 15 minutes.