# Page 5 | BigContacts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is BigContacts the right Lead Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102669/BigContacts/reviews --- BigContacts 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of BigContacts ## Showing most helpful reviews Showing 101-125 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RB Richard B. President Used the software for: 2+ years ### "Great Contact Management System" April 15, 2015 5.0 Pros Ease of use. All my data stored in the cloud, access from anywhere. Phone app is really useful when "on the road." Cons On the phone app I have to hit the contact name twice in order for it to pop up. I know I'm knit picking but that's the only negative for me. Review Source AS Ann S. Co-Owner Used the software for: ### "Works for me" January 21, 2010 4.0 Does a pretty darn good job for a great price. Pros We've been using Big Contacts for a while now to manage our appointment scheduling, customer and vendor database, sales and lead info. We specifically got iPhones so we could access Big Contacts out in the field. Love accessing Google maps through contact info for navigational help en route to appointments. Also like that calendar can be broken down into 15 min. segments. Cons Wish that contact data entry was expedited, say by only needing to type in zipcode and have the system plug in the city, state. You have to type in every entry in full. But that is a fine point. Occasionally have lost tag clouds for no known reason. Customer service quickly restores, but is an odd kink. Review Source CY Chris Y. Sales Administrator Construction Used the software for: 1-2 years ### "Simple program and great customer support" August 19, 2015 3.5 Pros The customer support is very willing to help and is fairly quick to respond. The program is easy to learn and simple for basic things. Cons Could use more features and better reporting. Also, better layout for new features. Review Source BG Brian G. President Used the software for: ### "We love Big Contacts" January 21, 2010 5.0 Before finding Big Contacts, we looked at virtually every contact management system we could find and had just about given up because we didn't like any of them. Our IT dept was going to have to build one in-house. Big Contacts is what we'd have built if we'd done it ourselves, only much better. Pros Easy to use, economical and provides everything we need to schedule follow-ups and communicate with customers. Auto-pilot campaigns allow us to stay in touch with clients behind the scenes, and email templates provide me with a way to ensure my sales people are sending effective and professional communication in an incredibly time-efficient fashion. Cons I have submitted some requests for improvements, specifically to the sales opportunity features, which have not yet been implemented. Review Source CG Christy G. Marketing Manager Medical Practice Used the software for: 1-2 years ### "Works very well for our needs" September 28, 2016 4.0 After researching and testing dozens of CRM options, we chose Big Contacts because it was the best fit for our unique needs. We've been able to customize and now have 8 users to help manage our contacts. Pros The ability to customize fields Cons The inability to merge companies and contacts, as we have several redundant contacts. I would like more direction and training on how to utilize Big Contacts to suit our needs. Review Source AM Angel M. Used the software for: ### "BigContacts helps my business run smoothly and consistently " November 25, 2014 4.5 Pros There are actually two things that I love most about BigContacts: 1. The autopilot function. I like knowing that each new consultant or lead is getting the same information each time. I don't have to wonder if I remembered to send them something or think about where I saved the file to send them. 2. Daily Task. It really is my second brain. I can step away for a couple of days and know exactly what I need to do when I sit down at my desk. Nothing falls between the cracks since I have started using BigContacts. Cons Pulling reports could be a little easier, but it could be user error. I might just need to get more training in this area. I really don't have any complaints about BigContacts. Review Source TW Todd W. CEO Management Consulting Used the software for: 2+ years ### "I have been using it for 2+ year." April 23, 2015 2.0 Pros The price and ease of use. It's easy to set up and helps manage day to day tasks. Cons The customer service is terrible. If you have a problem there is no one to speak with. I've had an issue with the software and they have never resolved it. Review Source VR Verified Reviewer Entertainment Used the software for: 1-2 years ### "Great CRM" July 31, 2015 4.0 Very simple to use. They won't keep disabling your account like Constant Contact every time that you add new leads. Easy to use templates. Great reporting of analytics. Pros Easy, affordable and not jerks. Cons Emails from the CEO too often. Review Source KC Kim C. Owner Used the software for: ### "Big Contacts is a Great Web Based CRM" January 22, 2010 4.0 Would highly recommend Big Contacts to any business owner! Pros Web Based. Easy to track all actions completed for specific contacts in one simple to use format Cons Can not get our partner to move to it as he uses his Smartphone (not an iphone) and says BigContacts only supports the iphone. So I feel you need to get a got mobile phone app in place asap. Review Source Response from BigContacts May 12, 2010 Kim, First, I want to thank you for taking the time to review of our software. Secondly, I wanted to share some great news with you regarding access to BigContacts from your Blackberry. We currently offer a mobile login that allows you login to BigContacts directly from your Blackberry. You can access the mobile version of BigContacts by using the following URL : https://secure3.bigcontacts.com/mobile/login/ MH Mary H. Office Manager Construction Used the software for: 6-12 months ### "Great Software, Great Price, Great Support" September 28, 2016 4.0 Never have any issue with it and is very helpful. support is great. keeps track of every detail I need and the reminders are great! Review Source LF Laurie F. CEO Food & Beverages Used the software for: 1-2 years ### "Great CRM for Small Business" September 28, 2016 4.0 I love using Big Contacts to organize my customer and prospects contact info...it also let's me make notes about sales conversations, birthdays and social media contacts. The ability to integrate with email and my newsletter tool--Mail Chimp is also a BIG plus! Pros Mail Chimp\[ Integration Email Integration Login anywhere even from iPhone Cons Cant think of any Review Source MW Michela W. Relocation Director Real Estate Used the software for: Less than 6 months ### "This program is very unreliable and buggy" December 8, 2016 1.0 I tried to use this program to track real estate leads. It was very time consuming to enter the information because they have crammed too much information on the contacts page so you are constantly scrolling. Next, the program had a problem and stopped showing all of my contacts. It would only show the first 25. This was complicated by the fact that it would duplicate and sometimes triple an individual contact for no reason. Finally, when the add contact page stopped opening, I gave up. Now all 68 of my new contacts are gone. Thanks but no thanks to Big Contacts. Review Source chB charles h B. Chairman Used the software for: ### "Chairman" January 21, 2010 5.0 World Class Pros The service has been able for our team to be on top of interactions with client via the note capabilities. The client / vendor phone numbers, address & other related infromation is at you finger tips where ever you might be. The IPhone app connectivity has been the best enhancement to date... it is fast & makes available in an orderly format all that you need on the contact... the data base if very robust & easy to use. Cons Not a con but i would like to see soon "voice recognition" for entering notes on client meeting action items, etc. as well as being able to speak for the desired client name, phone # etc. Review Source BB Brittany B. Used the software for: ### "Changed my business!!" October 5, 2016 5.0 I have been with my director sales company for over 6 years, and a leader for 5 of those. While I LOVE creating systems, and using them, paper just wasn't working for me, and I was inconsistent, and drowning, trying to keep up with my customers, hostesses, and my team. In February, I decided to "try" big contacts for 3 months, with the agreement of my husband that if we didn't see significant improvement, I would stop using it. Just TWO months in, and I earned my highest commission check ever! I have systems for everything now, and nothing gets lost because I didn't open my planner! I am in front of my computer daily, so all it takes is logging in, and working down my task list. I have referred many people to BigContacts, and they all thank me profusely after using it! Review Source AS Anne S. Wealth Manager Used the software for: ### "Wealth Manager" March 29, 2010 4.0 I've used many CRM packages over the years, and I find Big Contacts to be superior to them all. Pros I like the comprehensive "dash board" look and feel of Big Contacts. The web based product is far superior to ACT! in ease of use, and ease of access by pc, blackberry, or a client's computer. No more "syncing" of data later! Also, their customer service is timely and accurate. Cons The only functionality it doesn't seem to have that I would like is the ability to "color code" different types of tasks, as in Outlook. Since different users are color coded instead, this is not possible in Big Contacts at this time. Review Source RP Robert P. VP Sales Used the software for: ### "IPhone Big Contacts Application" January 21, 2010 4.0 Highly recommend the application! Pros I have been a Big Contact online user for about a year and find it a wonderful program. I was a long time Act user and I really like Big Contacts compared to Act. The pricing is also very attractive. When the application came up for the IPhone it was a no brainer and downloaded it immediately! Now I have all my contacts for my business in one place. I still use the Iphone contacts but that is for all my family and friends. Now I have two great databases. Cons Does not have all the features of the online subscription version but it does what it needs to do. Review Source BB Brian B. Financial Advisor Used the software for: ### "Review" February 5, 2010 3.0 pretty good CRM Pros Easy to transfer date from exsisting CRM. Easy to schedule appointments, track sales, & input data Cons Sometimes it has some clitches. Takes a long time to load data with new software. Can not keep information just with me and my partner. So I can not share a client with him without sharing with the whole group Review Source Response from BigContacts February 6, 2010 Brian, Thanks for the comments and review of BigContacts. I wanted to let you know that in fact you can create a work-group within your company and this will allow you to share contacts between just you and your partner without others viewing them . Please feel free to call us at 1-888-286-6578 for more details on this. KD Kendra D. Administrative Executive Financial Services Used the software for: Less than 6 months ### "Simple and direct" September 28, 2016 5.0 I am new to my company and work as the Administrative Executive, following our Continuity book Sherry had created for us, the BIG CONTACTS section was very navigable and coming to the site for the first time, it was easy to find what I needed to start the process and pick up where we left for our business. Also, the one hour demo for the website was very helpful too. Pros It's step by step, very neatly formatted and makes it easy to find what you need Cons N/A so far.... Review Source SW Sam W. Vp of Ops Used the software for: ### "Big contacts puts all the info at your fingertips" January 22, 2010 4.0 I would heartily recommend bigcontacts to a small business that needs a easy-to-use, quick-to-implement cms that can scale easily. Pros I've looked at a handful of cms', but bigcontacts really outshined the others by allowing the user to quickly edit contact info, add tasks, log calls etc quickly, without having to navigate to other sceens. This is what we needed - CMS structure without having that structure get in my way. Cons Sometimes (because of either their server or our internet access) the interface becomes unresponsive - ie, you click "update comment" on a contact and nothing happens. Review Source DE Diana E. Owner Building Materials Used the software for: ### "A small business tool" September 28, 2016 5.0 Because we are small now, it does all we need and the price is right - very user friendly. There are lot's of features that we can start taking advantage of as the team grows. Pros see other comments Cons nothing! Review Source KD Keith D. President Used the software for: ### "BigContacts online CRM for small companies with BIG expectations!" January 21, 2010 5.0 All the CRM features a small business needs on a budget that all can afford. Great customer support - best I have seen for any online product solution. Pros BigContacts is easy to start-up and use. The initial (or ongoing) import feature kick starts your usage. Great tracking for phone calls and note taking. Good at reminding you of history. Fast interface on multiple browsers (although Chrome seems best) Cons A little quirky inside Chrome at times. The ability to be able to reply to emails inside BigContacts would be nice (and is promised in soon-to-be-released version) Review Source PL Patrick L. Consultant Utilities Used the software for: 6-12 months ### "We utilize BigContacts for project, client tracking and follow-up!" July 30, 2015 5.0 Pros There willingness to help and adapt to meet our growing needs. Cons What's not to like? When there wasn't an option that we felt that we needed they developed it! I love BigContacts! Review Source BM Brian M. Consultant Real Estate Used the software for: 6-12 months ### "Great Customizable CRM" August 6, 2015 4.0 Pros The best thing about BigContacts is that you can fully customize the CRM to fit the specific needs of your business. Cons The system sometimes can freeze up or be a little slow. Review Source BJ Bruce J. Sales Manager Hospitality Used the software for: 1-2 years ### "Decent CRM for the money. " July 31, 2015 3.5 Pros Ease of use, cost and the drip campaign. NOT getting locked out like with Constant Contact. Cons The messages from the CEO every week. The initial setup of the Drip campaign is easy but it does take a lot of time. Review Source SS Steve S. Financial Advisor Used the software for: ### "The last "Contact Manager" I'll ever use" January 22, 2010 5.0 Overall, I'm very impressed and continue to look forward to new add on's in the future. Pros I've progressed from ACT to Goldmine to Big Contacts. Big Contacts enables me to quickly access client information from any internet connection. Scheduling "Tasks" is quick and easy. Need to write a letter- everything is there for you on one screen. Also, I've used the support team and found them to be very helpful. Cons I'm currently working on resolving a problem with my email drop box- although it could be an issue with my email provider? Review Source Talk to a Capterra advisor for free and get results within 15 minutes.