# Page 6 | BigContacts Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is BigContacts the right Lead Management solution for you? Explore 205 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102669/BigContacts/reviews --- BigContacts 4.3 (205) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 6 - Reviews of BigContacts ## Showing most helpful reviews Showing 126-150 of 205 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JS James S. Realtor Used the software for: ### "Great program for the money" January 24, 2010 4.0 This is a great program for anyone that is trying to manage a lot of contacts. Pros This is a great program with a lot of features. very customizeable. Cons Lack of intigration with outlook. Review Source Response from BigContacts May 12, 2010 James, Thank you for your recent review of BigContacts. We wanted to drop you a quick note to let you know that we have an Outlook Synchronization module that is coming out soon. We think that you will really like this new functionality. We announce all new product developments through our product news blog at http://www.bigcontacts.com/news/. You can subscribe to be instantly notified as we release new features. JM Josh M. Insurance Agent Used the software for: ### "Great Product!" January 22, 2010 3.0 Just to continue improving based on user feedback and keep current with technology and desirable features. Pros Love the ability to save form letters and do mass or personalized mailings, enjoy being able to review client history, opportunities etc. Love web based access from anywhere, any computer, allows me to stay on top of my business even when I'm away. Cons I really haven't had any issues that I've been unsatisfied with, other than the fact that I wish it were more personalized for my particular business. Review Source SV Shari V. Office Manager Real Estate Used the software for: 6-12 months ### "Great Product" July 31, 2015 4.5 Pros This is the first time our real estate office has used Big Contacts. We have 11 agents and all of them were able to learn how to navigate and use the program very easily. It is used daily by all of us and we love it. It has been a huge plus to us to manage everyone's contacts. Cons not everything is packaged together, it's separated Review Source MF Michael F. Sr. Sales Engineer Industrial Automation Used the software for: Less than 6 months ### "First 4 weeks review" September 28, 2016 4.0 The software is easy to use but I wish I could reach help via phone more easily for some quick questions. Pros Keeps all customer communications in a clean manner for other team members to use. Cons I guess I would have needed easy access to someone via phone while I was learning to use it. Review Source DB Dean B. Used the software for: ### "Big Contacts Rocks!" September 28, 2016 5.0 This has been an amazingly useful tool for my job. The only limitations that I have found are my own. Fantastic for categorizing and managing the different levels of prospects and clients that I need to juggle. I am still finding uses for it that contribute to better time management and increased productivity. Great product!! Review Source JB Jeffrey B. President Used the software for: ### "Big Contacts" January 22, 2010 4.0 A reliable tool that is easy to use. Pros Clean, easy to use Web Based Contact Management CRM solution. Great support. Affordable. Cons Email section has a basic editor. Not as elegant as one might like. Review Source Response from BigContacts May 12, 2010 Jeff, Thank your for taking the time to review BigContacts. As you likely already know by now, we rolled out one of the latest and most capable email text editors on the market, allowing you all the functionality that you might need when creating emails for your clients and prospects. We hope you like the new email text editor. Sm Sophie m Used the software for: ### "The most valuable tool that we use" July 20, 2012 5.0 BigContacts is without a doubt the most valuable tool that we use. We are able to keep up to date with every single client despite not working in a central office. We are able to monitor/log every single phone call or email and consequently this means we are always 100% sure of any business decisions. The fact that we can personalize BigContacts to suit our specific needs is the USP as far as I am concerned, I can then use this for marketing, leads etc and our business is safe in the knowledge that we aren’t missing out on clients and ultimately revenue. Review Source KF Kristen F. Sales Used the software for: ### "Automated Task Features are great!" January 22, 2010 4.0 Overall this is a great product for our small business. It is easy for new users to learn and has capabilities that we use frequently. Pros Big Contacts is a user friendly CRM. The two features I find the most helpful are: 1) the ability to create automated tasks and emails based on changes in status; 2) The ability to create email templates. Cons Although searching the database is possible in at least two different ways, I would find a more accessible search helpful. Review Source JB Jim B. IT Manager Apparel & Fashion Used the software for: 6-12 months ### "Big Contacts review" September 28, 2016 5.0 We are still in the roll out phase, the uptake so far has been positive. The sales guys are adjusting to the online inputting of data. The sales team are starting to let the flow of data drive tasks. Pros Lightweight, off system package Cons Some of the screens are not too intuitive. Review Source OL Omar L. Partner Used the software for: ### "Big Contacts Is Good Value" January 22, 2010 4.0 good value Pros good features pretty easy to use good pricing Cons links to outlook should be imporved Review Source Response from BigContacts May 12, 2010 Omar, Thank you for your recent review of BigContacts. We wanted to drop you a quick note to let you know that we have an Outlook Synchronization module that is coming out soon. We think that you will really like this new functionality. We announce all new product developments through our product news blog at http://www.bigcontacts.com/news/. You can subscribe to be instantly notified as we release new features. DK David K. Owner Retail Used the software for: 6-12 months ### "Big contacts" April 29, 2015 2.5 Pros Its good for someone that is looking for a easy straight forward no frills CRM Cons I currently don't use big contacts but when I did I thought the restrictions on how many contacts I can have were low and some of the integrations into other platforms were lacking. Review Source CC Caitlin C. Non-Profit Organization Management Used the software for: 6-12 months ### "No Problems!" September 28, 2016 4.0 I've never had any trouble while using Big Contacts. Furthermore, the customer service is unparalleled- they are even reaching out to me on their own to ask if I need help with anything! It has made organization for my nonprofit foundation extremely easy, and I am happy to have found it. Review Source GD Gina D. Administrative Assistant Used the software for: ### "Pace Company review" January 25, 2010 3.0 I would recommend Big Contacts to others. Pros Pretty easy to use Customer support is pretty good Cons \* Email - can't flag it to show receipt by the customer \* Email - can't modify signature to include bold, italics, etc. \* Emails from contacts sent to all Pace employees go into contact's record numberous times; have to manually clean up the database at least once per week \* Slows down extremely over the lunch hour Review Source AH Andrea H. Non-Profit Organization Management Used the software for: 2+ years ### "Excellent Resource" September 28, 2016 5.0 7 years ago, I was looking for a way to effectively manage my contacts & keep track of notes & frequency of contact. Big Contacts has surpassed my expectations & I have recommended it to countless colleagues. Pros The options for tracking personal details, notes & event details Cons I wish they had an app Review Source VM Vester M. Sales Representative Used the software for: ### "Finally a fully functional portable contact manager" March 6, 2010 5.0 I strongly recommend this system. Pros I have long been searching for a contact management software that would allow me to use a PDA or Cell phone to access my data. This service is truly practical for any sales representative that is on the go. The interface on the website is also extremely intuitive. And the price? How can you go wrong at only $24.95 Cons No cons at this time. The bugs have all been worked out. Review Source JH Julie H. Office Manager Used the software for: ### "Big Contacts" January 27, 2010 5.0 Highly recommended for anyone needing a contact database with lots of functions but little money. Pros Very easy to learn to use. Has many features that I have not implemented yet but plan to. Easy to customize with the information we want included. Can access anywhere since it is web based. Cons Would like to be able to assign appts to people that are not users for my information to know who I assign appts to. Review Source NV Neil V. President Used the software for: ### "Best Bang for Buck" January 22, 2010 5.0 This is a great product if you're looking for an inexpensive CRM product but need the features of more expensive CRM software. The fact that it's web-based means I'm free from having to back up my data and I can access it anywhere. Pros Cost, Web-Based Format, No Need to Back Up, Ability to Capture Emails Cons Marketing/Vertical Response sync has never worked well for me. Wish I could type in a short user ID rather than my email to log in. Review Source ML Marcie L. Realtor Used the software for: ### "Easy and convenient" January 21, 2010 4.0 I definitely recommend this site for anyone starting up their own business, or who would like to always have their client info on hand. Pros I love Big Contacts because it pulls all my emails to and from each client, and files them automatically. It makes membership so worth it every month. I also love the convenience of having an iPhone application. Cons I haven't found any cons yet, and hopefully never will. Review Source DS Dean S. Banking Used the software for: ### "Great CRM at a very resonable price!" November 24, 2014 5.0 Pros It's a very robust product at a very reasonable price. Cons We have had a very good experience. The only issue we ran into was some problems converting existing contact files from Outlook. Review Source rU reuben U. CEO Used the software for: ### "Good luck getting your data back! Worst experience ever!" June 5, 2015 1.0 An absolute disaster! We had to migrate to better software because the custom fields were causing our users a lot of confusion. After using it for a few months, we asked for our data to be given back to us as the online system doesn't work. Several weeks later and many failed attempts the developers are still unable to assist. We are now having to re-build our contact list. Be warned because when the time comes to move you may end up in the same boat, stranded without a paddle. Review Source JP Jeff P. Business Development Manager Used the software for: ### "BIG CONTACTS CRM" July 30, 2015 5.0 BigContacts helps me to stay on top of my sales game with easy to use options for tracking all my business contacts, sales activity, scheduling follow ups and tracking my sales revenue and progress. Believe it or not, my company does not use a CRM. BigContacts is my personal choice because they offer all I need in an easy to learn and use, functional tool that keeps me on top of my sales tasks and activities. I could not do what I do without every day the help of BigContacts! Review Source PL Paula L. Partner Used the software for: ### "Good contact data base" January 21, 2010 4.0 I would go with BigContacts. They have served me well. Pros I really like using BigContacts for my database. It's great for keeping track of client activity and generating mailing lists. Cons No App for Blackberry phones. I don't want an I-Phone because AT&T's phone service is beyond unacceptable where I live and work. They have the worst phone coverage of any service in Northern California. Review Source gW gloriana W. Sales Rep Retail Used the software for: 6-12 months ### "Gloriana's reveiw" October 6, 2016 4.0 I overall love the software and find it useful. Two wishes are compatibility with an app so that I can navigate while on the road better. Also wish I can change the order of tasks at will to show the most recent first if I need to. Pros User friendly Cons No app for phone Review Source DE David E. President Financial Services Used the software for: ### "Time with Big Contacts" September 28, 2016 4.0 I enjoyed my experience with the support team and using Big Contacts in my business. It is a wonderful, general purpose contact management system. I learned that I needed a contact system that was more focused on managing contacts for sales purposes. I would recommend the system for general purpose contact management. Pros it is a wonderful general purpose contact system. Cons not focused enough on managing contacts for sales purposes. Review Source LE Landon E. Sales Construction Used the software for: Less than 6 months ### "Big Contacts is a great Value CRM" September 28, 2016 3.0 We've been using Big Contacts for over a year now, and although we have hit a few snags, the customer service is excellent. For the money, there is no better CRM. Pros Easy to use Cons Asks too many questions :-) Review Source Talk to a Capterra advisor for free and get results within 15 minutes.