--- title: "Tyler Enterprise Public Safety Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Tyler Enterprise Public Safety Software - reviews, pricing plans, popular comparisons to other Law Enforcement products and more." source_url: "https://www.capterra.com/p/102673/Tyler-Public-Safety/" page_type: "product" language: "en" --- # Tyler Enterprise Public Safety Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Tyler Enterprise Public Safety ## What is Tyler Enterprise Public Safety? Enterprise Public Safety solutions, powered by New World, provide accurate and secure information for dispatchers, first responders in the field, sworn officers, command staff, and civilian employees. Our solutions ensure public safety agencies are compliant with state and federal mandates and offer unprecedented access to mission-critical data to generate actionable change. ## What is Tyler Enterprise Public Safety used for? [Law Enforcement](https://www.capterra.com/law-enforcement-software/)[EMS](https://www.capterra.com/ems-software/)[Fire Department](https://www.capterra.com/fire-department-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Flat Rate, One Time Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Tyler Enterprise Public Safety?[Manage this product listing](https://www.g2.com/products/tyler-enterprise-public-safety/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Tyler Enterprise Public Safety 4.3 (3) VS. [4.7 (517)](https://www.capterra.com/p/121513/PowerDMS/reviews/) Starting Price $25 Flat Rate, One Time Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (3) Ease Of Use 4.6 (517) Value For Money 4.3 (3) Value For Money 4.5 (457) Customer Service 4.7 (3) Customer Service 4.7 (486) ## Tyler Enterprise Public Safety alternatives [4.6 (58)](https://www.capterra.com/p/179338/First-Due/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars Highest Rated [5.0 (20)](https://www.capterra.com/p/210778/PSTrax/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [5.0 (1)](https://www.capterra.com/p/10009247/NovusMED-NEMT-Software/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [eSchedule](https://www.capterra.com/p/142521/eSchedule/) [4.8 (77)](https://www.capterra.com/p/142521/eSchedule/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/142521/eSchedule/) ## Features AI summary Based on 100 Law Enforcement reviews According to Capterra reviewers, these are the features buyers prioritize most when evaluating law enforcement software: - **Records Management** (**64%** of reviewers rated this feature as critical) - **Alerts/Notifications** (**27%**) - **Audit Trail** (**33%**) Tyler Enterprise Public Safety is designed to support public safety operations with tools for managing agency workflows and related operational data. Its capabilities are geared toward helping departments organize information, maintain day-to-day processes, and support coordination across teams, giving agencies a more centralized way to manage core public safety activities. Reporting & Statistics 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Compliance Management Track and manage adherence to policies for any service, product, process, or supplier Dispatch Management Manage sending personnel and resources to a site as needed Dispatch Monitoring Capture information regarding dispatch, movement, and delivery of goods/resources Tyler Enterprise Public Safety 17 features ### All Features - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Dispatch Management: Manage sending personnel and resources to a site as needed - Dispatch Monitoring: Capture information regarding dispatch, movement, and delivery of goods/resources - Emergency Dispatch: Coordinate emergency medical response - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Equipment Tracking: Track the location of specific equipment at all times - Evidence Management: Administration and control of evidence related to investigations/cases - Fleet Management: Management of commercial motor vehicles for work-related purposes - For First Responders: For fire departments, volunteer fire departments, public safety agencies, emergency medical service (EMS) teams, and other agencies. - For Medical Purposes: Intended for medical use such as diagnosis, treatment, and consultation - Patient Records Management: Managing different types of patient records, including paper documents, digital files, billing information, and scheduling details - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Training Management: Track employee/learner's progression through training programs --- Get Advice We can help you find the software with the features you need. Features 4.3 (3) 4.3 Based on 3 reviews ## Pricing Value for money 4.3 (3) Basic $25.00 Flat Rate,One Time Value for money 4.3 (3) 4.3 Based on 3 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (3) 4.7 Based on 3 reviews ## User reviews Overall rating 4.3 Based on 3 reviews Filter by rating 5(1) 4(2) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JA Jason A. Commander Law Enforcement ### "Powerful but practical software for public safety agencies " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 August 14, 2026 We have been using this product for quite some time and I’ve been overall very happy with it. I don’t hear many complaints from our staff. Pros The software is very customizable at multiple levels. The programs we have are relatively easy to use and function very well on a mobile platform. Cons The main negative is the need to constantly sink mobile devices for data to transfer. When our employees forget to do so, we often miss out on timely reporting and paperwork that fails to go to our records or the appropriate department. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JD Jared D. Supervisor ### "Day to day experience in the field and office" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 March 12, 2018 Pros I like the many options that this software provides. From records management to personnel and training data. This software can do many things which makes it highly versatile in a number of situations. From looking up history by time, location, name, vehicle, phone number, this software makes it quite easy and fast. This not only helps the user in the field, but its also a benefit to the person soliciting service because information can be provided to them with a few clicks. Overall, the many features are what sets this apart from other programs. It can handle your everything, where some programs only handle a few, leading you to multiple systems. Cons Two points stick out as unfavorable. One being the ease of use. There is a big learning curve that can cause this to be very frustrating to a new user. Once that user grows to know it, its quick and easy. Its not that the program is complicated, its just that features are in places that are hard to find until you use it for a while. The other point is that the officer version is much much easier and different than the field version. The field version has some great features to make it easier in that application, however not all functions are available in the field that are in the office. This would not steer me away from this product, just constructive criticism. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AS Alicia S. ### "Tyler for Law Enforcement" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 December 9, 2016 We used Tyler Public Safety computer program for our department and really enjoy it. It was very easy to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.