--- title: "Misterio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Misterio Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10267374/Misterio/" page_type: "product" language: "en" publication_date: "2026-10-16" --- # Misterio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Misterio ## What is Misterio? Misterio is a proactive AI agent for customer support and sales. It handles customer conversations 24/7 in 75 languages, and on your website it can speak first, offering help when someone hesitates at checkout or on the pricing page. Misterio plugs into the helpdesk you already run, such as Zendesk, Intercom, Freshdesk, HubSpot, LiveChat or Bitrix24, and also covers website chat and Telegram. It resolves requests instead of just replying: through your own tools it can check an order, update an account or create a ticket. When a person needs to step in, they get the full conversation and a summary. Misterio's team configures it with you, from the knowledge base to multi-step scenarios, and tests everything before launch. Pricing is per conversation, with no seat fees. ## What is Misterio used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Misterio?[Manage this product listing](https://www.g2.com/products/misterio/claim_requests/new?auto=true) ## FAQs about Misterio Overview ### What company size and specific industries is Misterio built for? Misterio is designed for small and midsize companies in e-commerce, SaaS, fintech, education, and travel that support customers through a helpdesk or website chat and want routine questions automated. Features and Usability ### What are the key features of Misterio? Misterio offers AI Copilot, conversational AI, chatbot, and generative AI for customer interaction automation and adaptive responses. It also includes ticket management, automated ticket resolution, intelligent routing, SLA management, knowledge base management, reporting and analytics, access controls, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Misterio starts at $49 per month for the Start plan, which includes 70 dialogs, a chat widget, helpdesk integration, and no seat fees. Growth costs $199 per month for 300 dialogs and adds messaging app integrations and setup with the team. Scale costs $499 per month for larger volumes. Getting Started and Support ### What training and onboarding options does Misterio offer? Misterio provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written reference material for self-paced review of features, steps, and product details as needed. Getting Started and Support ### What customer support options does Misterio offer? Misterio provides email/help desk support, FAQ/forum resources, and chat. These channels give users direct contact and self-service help for common questions. No reviewer feedback about support experience is available, so support quality, response speed, and helpfulness cannot be assessed from user comments. ## Features Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Adaptive Responses Allows the AI agent to learn from interactions and adapt its responses accordingly. Agentic Task Execution Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Misterio 92 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Adaptive Responses: Allows the AI agent to learn from interactions and adapt its responses accordingly. - Agentic Task Execution: Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Automated Ticket Resolution: Allows the AI agent to autonomously resolve customer queries without human intervention. - Autonomous Task Execution: Completes tasks independently without constant human intervention - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Communications Management: Record and track all relevant internal and external communications - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Configurable Workflow: Configure existing workflows to meet your organization's needs - Contextual Guidance: Interprets what a user is doing based on context and helps guide them through the process. - Contextual Response Generation: Enables the AI agent to provide accurate answers based on the context of customer inquiries. - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CRM Integration: Integration with third-party CRM systems - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Interaction Automation: Allows users to automate responses to customer inquiries across various channels. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Customization: Create labels for products that contain required information such as colors, sizes, dates, etc. - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Security: Protect sensitive data for digital privacy - Document Processing: Processes documents and extracts relevant information via metadata combing, native application imaging, and domain parsing. - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Escalation Handling: Allows the AI agent to identify when issues require human intervention and escalate them appropriately. - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Collection: Provides users the ability to automate the collection and analysis of feedback from customers, employees, or other stakeholders. - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Independent Decision Making: Allows the AI agent to learn from interactions and adapt its responses accordingly. - Inquiry Routing: Allows the AI agent to route inbound inquiries to the appropriate team or individual based on context. - Intelligent Routing: When the AI is unable to process a particular type of customer request, it is able to determine which is the best agent to refer the ticket to - Interaction Tracking: Track interaction history by documenting conversations for contacts - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base: Information repository that provides a means for information to be collected, organized, shared, searched and utilized. Allows customers to get answers to common questions. - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Base Utilization: Enables the AI agent to retrieve information from a knowledge base to assist with query resolution. - Language: Multilingual capabilities allow the AI to process inquiries from many languages - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multilingual Support: Provides users the ability to interact with the AI agent in multiple languages for global support. - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Proactive Customer Outreach: Enables the AI agent to initiate interactions, such as reminders or follow-ups, with customers. - Problem Solving: Allows the AI agent to identify and resolve issues without user intervention. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Single Sign On: Allow users to access multiple services after entering their login credentials once - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Speech: Comprehends human speech and can transcribe it to text for processing - Speech Recognition: Train your system to interpret and transcribe voice messages - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Task Execution: Provides the AI agent the ability to execute tasks without requiring constant user input. - Text: Is able to process inquiries submitted by text data from live chat, email, or SMS - Third-Party Integration: Addition of necessary external data, applications, tools, or features - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Management: Track, manage, or resolve user requests and IT incidents/issues - Ticket Resolution: The platform is able to automatically determine how to resolve help tickets without assistance by human agents - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Management: Create, design and manage workflows for repetitive tasks - Workflow Optimization: Enables the AI agent to streamline repetitive customer service tasks, improving efficiency and response times. --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10267374/Misterio/pricing/) Start $49.00 Flat Rate,Per Month It includes: - Knowledge base answers - Handoff to your team - Chat widget for your website - Integration with your helpdesk - 75 languages - Support response within 24 hours Growth $199.00 Flat Rate,Per Month It includes: - All of Start, plus - Messaging app integrations - Setup with our team - Proactive scenarios - Custom tools that act in your systems - Support response within 1 hour Scale $499.00 Flat Rate,Per Month It includes: - All of Growth, plus - Goals and funnels - Chat insights: what customers ask most - Personal account manager - Support in messaging apps Enterprise Get a Quote It includes: - All of Scale, plus - Dialog package and rate set for your traffic - Support response times in your contract - Payment terms that fit your process - Custom integrations built by our team - Data residency agreed with you Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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