Spiceworks

Spiceworks IT Help Desk

4 / 5 194 reviews

Who Uses This Software?

System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.


Average Ratings

194 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $0.01/one-time
  • Pricing Details
    Spiceworks is a free IT help desk solution.
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Spiceworks
  • www.spiceworks.com/
  • Founded 2006
  • United States

About Spiceworks IT Help Desk

The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!


Spiceworks IT Help Desk Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Assignment Management
  • Dashboard
  • Escalation Management
  • Issue Auditing
  • Knowledge Base
  • Recurring Issues
  • Scheduling
  • Task Management
  • Change Management
  • CMDB
  • Incident Management
  • IT Asset Management
  • Knowledge Base
  • Mobile Access
  • Procurement Management
  • Remote Control
  • Self Service Portal
  • SLA Management

Spiceworks IT Help Desk Reviews Recently Reviewed!


The software is completely free and you get a full service network monitoring and help desk system.

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: It provides you with a very professional email address and you get your own portal, so that makes it easier for clients and coworkers to submit tickets.

Cons: The scanning tool might need a little improvement, as per it gets really slow sometimes and the only support they provided is through email.

Free helpdesk with everything you need to succeed

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The community is very reliable and knowledgeable. That alone is what makes Spiceworks stand out. Users love the assistance and solutions, plus the ease of submitting tickets with a couple clicks.

Cons: I can't think of any. If you've got a smaller business with limited funds, this would be perfect to keep overhead low.

Asset and Support Tracking at its finest

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The tool has been depoloyed to all users at the health center I am affiliated with. The team has the ability to track and monitor support requests on a daily basis. The tool is easy to use.

Cons: I have not found any cons with the product at this time. Integration with our other products has been simple and easy to use.

Generic Looking

May 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Pros: The portal is easy to click around and you receive an email confirmation that a ticket has been submitted.

Cons: The portal is very generic looking and not visually appealing. Also, you can't view past tickets by category. That would be helpful when addressing a recurring issue.

This is a go to service management system for small shops and anyone getting started

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The community behind spiceworks has to be the best thing about it. The product itself would not be the same without the community. The help desk is great for someone starting out.

Cons: Lack of advanced service management functions. I would of thought the product would have greatly improved over time but I can't say I have seen that.

Spiceworks Help Desk has made my life easier

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It enables my user base to submit requests easily and allows me to communicate effectively with those users as far as the progress of the request and helps me to track requests. No more losing my "To Do" list. In addition, I can add a ticket for something I want to get taken care of, assign it a priority and follow updates all from one place. I also have the ios app so I can see it anywhere. In addition to all that, it is free!

Cons: It's hard to say what I don't like because I am not terribly familiar with other Help Desk Software for comparison. The initial setup was a little confusing for me. There was support but it was email and so there was a bit of time delay. Getting users to understand that they don't need to send a new email everytime because it creates a new ticket has been a challenge.

Overall: I am able to track and prioritize work that needs to be done and communicate with the user about the progress of their request.

Capterra-loader

SpiceWORKS

May 14, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love SpiceWorks. There are so many features when using SpiceWorks. There is a Forum that you can use to get help or chat with other users. There are giveaways and discounts for products. The ticket system is fantastic. When submitting tickets you can run reports and schedule them to pull a specific type of ticket and run a report at a specific time. It is super user friendly. There is too much content to name here.

Cons: The inventory Scan feature is not always accurate. The periodic upgrades are annoying, and some upgrades makes a drastic change. The mobile app is quirky. Does not support MAC OS

Overall: It is free, there is a ton of content in the forums and nice little giveaways. (I have gotten many pairs of socks and Gift Cards though this.)

Lots of features, needs lots of babysitting

May 11, 2018
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I liked that you can download, install, and scan relatively quickly, within an hour or so. The price is good too (free)

Cons: Once you click 'go' you never know what it's going to do next, we had surprise after surprise, from slowing the network down to a 'crawl' to never ending scanning, it would never stop. No direct feedback of what it's doing other than a status bar that's always moving.

Overall: It's worth a try in your organization, especially for small to mid-sized organizations. More than 1-2K devices are better of with other products.

Easy to use, effective, and free tool. What else do you need?

May 11, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The helpdesk is free for unlimited users, you cannot get better than this. This tool is great for setting up IT help desk in house.

Cons: Reporting can be a bit tricky to use and is not very intuitive on the use of some fields. Customisation is sadly limited.

Good basic help desk software

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to set up and get running. Offers enough settings and features to meet the needs of most organizations.

Cons: It is a bit limited in its features out of the box. Support is generally good but oftentimes just refers you to threads in their support community.

Overall: Spiceworks offers a good help desk system at the best price out there.

I love this software. It can be a bit buggy though...

May 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This will pull all sorts of date from the computer on your network for the purpose of inventory and tracking usage. This is great for an IT administrator such as my self.

Cons: Some times it just doesn't want to scan very well. Either a connection was lost to the computer or it will just never want to connect. So you have to go through the system looking for whats blocking/ailing it. Very annoying. But once setup it is smooth sailing. Also lost of plug ins for tracking other online software in one dashboard interface.

Good software for IT helpdesk

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One place for all IT requests. Customize to meet your needs. Not many Pros except that its free and once its set up its easy as most others like it to use.

Cons: The only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX. Spiceworks is that it takes a very long time to do a scan, and I mean SEVERAL hours.

Capterra-loader

Spiceworks was a nice program

May 09, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: We used Spiceworks for ticketing and network monitoring. Never had any issues with the software but it had limited features

Cons: The ticketing system had a limited auditing trail. Also the network monitoring tools had only basic options.

Simple and Easy to use

May 09, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support

Pros: Aside from Spiceworks being a free software, it is easy to use and the software's layout works very well.

Cons: The reporting can be improved. and as for the customer support, you'll have to wait until an administrator responds to your inquiry.

Excellent free app!

May 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Very powerful tool for infrastructure management, gives a detailed, clear view of network status and events that can help compliance.

Cons: Filtering the enormous quantity of available data is a little puzzling, this feature is not particularly intuitive; however as this is mostly going to be used by network administrators it isn't a major fault if the tool doesn't facilitate novice users.

Great IT management and help desk tool

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It integrates features that others offer at a premium rate. Spiceworks is completely free and allows IT to be more productive.

Cons: Wish the online version had more features and wish it was more designed for Managed Service Providers.

Amazing piece of software!

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Built with IT professionals needs first. Remote control, auditing, ticketing system! Very easy to use!

Cons: It offers a lot and the price point is right on but there are still quite a few other features we would like to see.

Spicework is a nice way to submit tickets for a very cost efficient way.

May 07, 2018
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Obviously being free is the number one pro. It's fairly easy to use and has the ability to support many, many tickets!

Cons: It's a bit difficult to install and the length of time to scan can be very exhausting and frustrating when things need to happen quickly.

Spiceworks

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great program, i really like the way everything works and the lay-out of all the features and functions

Cons: Customer-support sometimes isn't the fastest with replying to questions or complaints that don't have as much priority as others

Best free Helpdesk

May 06, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to configure and to use. Perfect choice for small IT companies. Easy to integrate and easy to get help from the community. Using it on-site with asset management and agents, makes it one of the best free IT helpdesk systems available.

Cons: Updates and bugfixes take time. Not the best for medium and bigger companies which need more ITIL compatibility and many integrations with other enterprise products.

Capterra-loader

Talk about professional IT software, this one is the top

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How about a super product, that has everything you need to manage as many companies as you need the right way... and for it to be absolutely free.
That is what spiceworks brings to the table, a top product at an unbeateable price... FREE!
You have unlimited everything, and you can manage your suport with a ticketing system that is well thought out.
Not only that you have access to all the it pros that are also part of spiceworks.
This is a must tool for an IT manager

Cons: There is nothing not to like.
You can't beat the price, you can't beat the software.
This is a solid solution for IT professionals of ANY size.

Overall: Manage the IT support department with ease.

Spiceworks IT Helpdesk offers great value for money. Most outstanding is the support.

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Community forum. Personally, I consider forums a waste of time since you normally have to look for ages and still never get the answer you need. Communities are based that "someone has experienced this problem before" and is willing to share in all detail what the problem (can be awkward) and share the solution as well.
On the Spiceworks community (cheers!), we have always found answers that you usually only find on paid communities (details, scripts etc). The software (FREE!) gives you a great overview, even if you are spread over multiple locations and/or multiple networks. A complete inventory and a ticketing system that are customisable and ready to integration software and scripts. What more do you want for free?

Cons: This is definitely not the worst but it takes a bit of getting used how Spiceworks operates. Like other platforms there is a learning curve. Some integration with other 3rd party software might not be straight forward but then there is the awesome community.

Overall: The software provides a complete inventory even if stretched over multiple locations and networks; a complete ticketing system, knowledge base system and many other tools that are of good quality to manage day to day incidences and requests.
The inventory scan provides great detail of networked devices and peripherals e.g. serials, make, model, status, warranty and many more.
Customisable views allow you to quickly focus on the details necessary to troubleshoot issues.

Spiceworks is ok

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to submit a Spiceworks ticket from my desktop for IT issues is convenient and easy to use.

Cons: If the IT issue I'm having has to do with signing in on my desktop, I'm unable to submit a ticket and have to find a co-worker to log the ticket for me

Simple, Free HelpDesk Software

May 03, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Free option with lots of features, simple to use, nice interface to use. There is also a cloud version.

Cons: Cloud version loses some of the advanced features. Not many integrations at all. Not many developers have worked on the help desk which makes changes/consulting harder.

Overall: I have this software on a Trial to see it's feature set.

Best Help Desk Ticketing software available for free

May 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Simple and easy to use interface.
- Contains tons of features
- Easy to deploy with tons of "howtos" available on Spiceworks website.

Cons: - Because the software is free, the support is only available through Spiceworks forums. Can be frustrating if an immediate help is needed as at times getting an answer on the forums can take few hours.

easy to use

May 03, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: The software enables quick and timely responses to customer queries and problems especially in our sector

Cons: None.

Overall: One can upload documents, generate tracking codes for queries, and pull reports for queries, and whats more one can even filter them.

Easy to use and free

Apr 16, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money

Pros: The layout of the software works well and it is very easy to use. The fields for the ticketing system are customizable.

Cons: The reporting feature is not so easy to use. It seems like it can do a lot but not clear on how to report on some fields.

Fantastic IT Help Desk Solution

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Myself and my team have been using Spiceworks for the last 2 years now as our Help Desk Ticketing software solution. We have now also recently changed over to their cloud version of this software which incredibly is also free and still have zero issues with the software. To date, it has never let us down. Spiceworks software delivers all the functionality we need out of a Help Desk Solution and is still running strong for us. We manage over a 500 tickets daily through this software and have never found to have had any technical issues with it.

Cons: I do however have only one small issue and that is I wish it had better sorting of submitted tickets and improved search capabilities. Otherwise this software is amazing and only look forward to any future updates they may have for us.

Overall: It has been a good way to track tickets and gives us the basic information as to how many tickets we are closing per week

Free, Easy Setup, Great User Forum

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: FREE, FREE, FREE - in a world where IT always has to watch the budget, its nice to have a great helpdesk management system out there that is FREE!!!! Easy to setup, deploy and track assets quickly

Cons: The only draw back is that you have to wait for support in the user forum/community. instead of being able to pickup a phone and call someone you have to rely on others to answer the questions that you run into (which often only takes a few minutes)

Cloud version: Free, easy and free. Did I mention free?

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: The price, of course! The cloud hosted helpdesk is free for unlimited users, unlike its competitors.

Cons: The cloud version is quite limited compared to the version that requires a real server. Customization is almost non-existant, including the smtp address, which is unfortunate.

Excellent product, free and top notch support

Apr 05, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Can't beat the price. You have the flexibility to operate your helpdesk "in-house" or use their hosted platform. Either way you will have a full featured, customizable helpdesk with a user portal. At its minimal setup, you can be up and running in under an hour. If you have more work to do, you can easily build it to suit your needs. If you need additional functionality, you can always install one of many plugins.

Cons: Though the community is awesome, many of the useful plugins over the years have been abandoned by their creators. Since these are built and maintained by the users of the community, these are often made to address a specific issue, and not many are kept up with "fixes". It would be great if Spiceworks worked a bit more on incorporating the most used ones into their software natively.

Capterra-loader

Simple and easy to use help desk ticketing - and the price can't be beat!

Apr 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spiceworks is simple and easy to use. We love the ability for our users to email a set email address which opens the tickets for us automatically. There are even hashtags that the users can include in the email to automate the ticket assignment, etc.

Cons: As others have mentioned, it's a little buggy at times. If I keep my browser open for a couple of days, scrolling through the tickets gets a little difficult. Usually I just shut down my browser and sign back in and it works fine again.

Overall: Spiceworks is a simple ticketing software with just enough features to help our small IT Department. I love how easy it is for our users to create tickets by simply sending their email to a specific address.

Granted, the software is fairly simple and has limited features, it's perfect for our small IT shop.

I can quickly download CSV files of our tickets from Spiceworks and do my analysis in Excel.

Best of all, it's FREE!

Simple to use, works most of the time.

Apr 03, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software can send alerts if any of the monitored devices go down, if the CPU, disk usage, or RAM usage get to high, if switch port usage gets too high, and much more.

Cons: Sometimes when devices go down, and come back up, the software doesn't mark them as active again. They are forever marked as down. Which deleting and re-adding the device fixes this, but still.

Great free helpdesk tool for IT pros

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Very customizable - you can add categories, columns. Works seamlessly with users and is very easy and simple to use and make changes. More features are added over time. It's free!

Cons: Can sometimes be a bit buggy but this is usually easily resolved. Maybe not as feature rich as paid for helpdesks but does everything I want it to do.

Useful program to keep track of what needs to get done

Apr 02, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Very easy to create, assign, update, and close out tickets. We use this not just for IT tickets, but for a variety of tasks that need to be completed. The app is also fairly easy to use. Users can create tickets by using the email function.

Cons: It does not have many cons, it does what it needs to do. Maybe create a purely web based program instead.

A great helpdesk tool - works very well

Mar 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It was one of those product which I suggested to a friend of mine and they are very happy using it . Solves all your worries about managing an helpdesk.

Cons: A great tool which solver all your worries , I do not see anything bad about this . Recommended product.

Capterra-loader

Excellent Network Monitor

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used this software several times and it's amazing on how easily it can save you a lot of money. Spiceworks community is amazing in helping you out resolve your everyday problems. I highly recommend before you waste your money on other server monitoring software.

Cons: You need to keep on top of the errors and do backups so that everything works smoothly but besides that, if all goes bad. Just do a system restore and your backup in no time.

Overall: I would recommend this software to all Network Administrator looking to keep expenses down and to keep an eye on your network. Great for small network monitoring.

Spiceworks is helpful

Mar 22, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: What our team likes best about the Spiceworks software program is that it really helps all of us know where we are at and what needs to be done keeping all of us on the same track which helps our teams overall efficiency.

Cons: What I did not like about Spiceworks was making using the system a habit and sometimes I felt like it was redundant and not efficient, however, our supervisor liked the system so management knew what had been completed and what had not.

Great Tool Overall, leaves a little to be desired though

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This tool has a ton of great functionality right out of the box. It promises to give you great insights into your network as well! You are able to see things that you wouldn't otherwise without an expensive networking solution.

Cons: One of my beefs with this product is that there are always issues to be resolved within the network just to get spiceworks to tell you about the device you are trying to monitor. You can set WMI right, admin credentials, SNMP, and still there are issues that make you spend more time working on spiceworks than getting things done

Lets you monitor the network bandwidth of your company usage

Mar 19, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality

Pros: When my companies internet was getting eaten up and we needed to find the solution of who and why bandwidth was getting eaten up, we used this to figure it out.

Cons: Has issues and configuration setting problems. took some time to configure and setup. a bit confusing

Best Free Solution around

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FREE! this can be dropped on a windows computer setup in under an hour and monitor almost anything. It doesn't take a Programming degree and will help you with up time, inventory tracking, service outages, resource monitoring, and some much more.

This is the 1st network monitor I used and my goto in any small environment. If you are an overloaded tech and you want peace of mind and something to be everywhere at once cause you know you can't be this it your best friend.

The KB is awesome, the support docs are good, and you can toss the software on an old Windows machine you decommissioned. The KB and user forums will help you resolve 99% of you're issues and if not the solution is Wipe and Reload.

Cons: There are a lot of adds and popups, its free what you expect. It can product a number of false positives because its not as verbose as the bigger monitoring suites.

Overall: none

Capterra-loader

Great tool if you're on a budget

Mar 13, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The cost of free is hard to beat. Most of the functionality you'd need is there and their forums are the best for community advise

Cons: I don't like that it collects data about your network and its use. Its a "you get what you pay for" type of situation here.

Good software for the price

Mar 09, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that this software gives us the ability to monitor all of our assets and track helpdesk tickets. It helps us organize everything.

Cons: It doesn't have all of the functionality that we need for change management and tracking. It limits what we can use it to do.

Very happy with ticketing service -simple and easy to use

Mar 09, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall pleased with the product

Pros: Simplicity - all staff members find it easy to use, with minimal training Pricing Customer Service is good

Cons: Would prefer slightly better user experience - I think the overall design and look of the product could be improved (although maintaining the current simplicity)

Clean and easy to use

Mar 01, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Layout is organized and easy to follow
Easy for users to submit tickets via email
Plenty of add-ons and community members sharing ideas

We love using Spiceworks helpdesk

Feb 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This was one of the initial reasons to implement Spiceworks Helpdesk, to have a free helpdesk application.

Cons: Its hard to find issues with Spiceworks IT Helpdesk as it is so good. Perhaps, having a version where we don't have to install anything would be helpful

Not mush Spiceworks does not cover for an IT admin

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Spiceworks coimmunity is a great resource for any issues as well.

Pros: Easy to use and navigate software from the get go. The ability to monitor your entire network from one program makes my job so much easier. The ability to track inventory, issues as well as print out reports helps me stay on top of any issues that come up last minute.

Cons: I cannot think of any as it does what it is created to do. I could see them added some premium features that would be prices based but then that might turn people away.

Capterra-loader

A wonderful IT tool, especially because it is free!

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Their ticketing system is very robust, and user friendly. There are so many options that allow for customization.

Cons: The inventory piece for me could use some work, very messy, not very organized, yet it is still very usable. so not really a con as much as just needs improvement.

Time Waster for admins

Feb 12, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not many Pros except that its free and once its set up its easy as most others like it to use.

Cons: Spiceworks dirty little secret is the productivity drain your organization will see due to your staff reading and posting on the forums that are included on the app's pages. You will really lose productivity if your users get a good complex and start volunteering on company time to be a moderator in one or more of these forums. They incentivize it via a points and ratings system that the more you post the more you look as if you are an IT Guru. It is all just a black hole of time wasting foolery that reduces the value Spiceworks may have been adding to your organization to a net loss for your company.

Overall: none

Capterra-loader

Great for a free helpdesk, but the community is where it shines

Feb 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: First off, nobody has ever complained about free.

Spiceworks itself does what it is meant to do -- it provides a simple helpdesk for you and your users, with basic features you'd expect from a support system. It's full of little things, like a built-in knowledge base, built-in remote support, integrations with other tools, etc.

The real value in Spiceworks though is it's community; it's like Experts Exchange on steroids. Everyone is friendly and helpful, and vendors have direct representation in the forums to help you with both sales and support questions. It rarely feels like anyone is trying to sell you anything in Spiceworks' community, but at the end of the day you end up buying from some vendors *because* of how they treat you there. It's incredible.

Cons: Inventory... inventory is not good. If you don't get it set up perfectly the first time, you might as well turn it off and forget about it. There's still no really good way to handle historical data and devices you no longer control.

Excellent Help Desk Software for this IT Department

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I'm a 1 man IT Department servicing 65 mixed engineering and professional user base at an engineering firm. Here are the Pros:
* Easy to setup, just install on a virtual or physical PC or server.
* Doesn't use much in the line of resources in the background (I have it on a Core i5 desktop w/4GB of RAM that still gets used for light MS Office and Internet tasks)
* Tickets to track current and previous issues with a good selection of reports.
* Can make your own semi-customized reports.

Cons: * Interface could be a little cleaner.
* Where they put some of the options doesn't necessarily always make sense, but can be figured out.

Overall: Helpdesk support software at no charge.

I use Spiceworks every day, and it keeps track of what is going on in our network

Feb 07, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price of course would be the first thing I like, but this software is very feature- regardless of the price.

I use this on our home network, it monitors my desktop (gaming PC), two laptops, 4 tablets, a smartv, and a bitcoin mining rig. I can monitor everything on my phone because it automatically sends emails if there are any issues.

Cons: It is very hard to learn. My dad is a SysAdmin, and he MADE me learn to set up Spiceworks and use it, and I am thankful he did because it got me interested in Networking and taught me to configure software to meet my needs.

Overall: I learned how to install and configure software using Spiceworks. From there, I can now keep an eye on my network anywhere I am (as long as I have my phone).

Good but Not Great.

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Program is very cool in that you can send email to make tickets. Simple to use and cost effective, great choice for a variety of business sizes.

Cons: The program is good, but trust me there are supior programs out there that do the same thing an do it better. When you have issues, you are kinda on your own to fix.

Good enough core product, but no flexibility

Jan 29, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: If you need bare bones and free help desk ticketing software, this is it. Massive community, good tools

Cons: No flexibility or expandability at all, sometimes too simple, no rich feature set, no integrations, no intelligence for example in auto-assigning tickets, get what you pay for

IT Help Desk is a very nice solution for a small it team.

Jan 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: IT Help Desk is completely FREE.
It has lots of very nice features.
It has free support.
It has email integration.
It has a client web portal.
Can integrate with other applications via API.

Cons: IT Help Desk is lacking some of the features that come with paid brands like the ability to schedule tickets on a calendar.
Lots of adverts.

Overall: This is a great solution for a small IT team to keep track of support tickets.

Free software that is easy to use, and very powerful

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The biggest Pro for me is the price -- FREE -- and the fact that this tool will do what other software companies charge thousands of dollars to do. It detects when a new computer has been added to the network, or if a change has been made (software added or uninstalled). As a side bonus, it is possible to use along side PDQdeploy.

Cons: The only issue that I have with Spiceworks is that it takes a very long time to do a scan, and I mean SEVERAL hours.

Overall: I am able to keep track of all my assets, with the only cost being my time to set up and configure the software......who can put a price on that?

Nice and comprehensive helpdesk solution

Jan 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This helpdesk has a lot of features considering that it's free of charge. Inventory is a nice feature, it can even get hardware information on branded PCs (serials...).
Reports can be customized as needed, a query can even be written if you are familiar with SQL.

Cons: Software can only use built-in SQLite DB, cannot use MS SQL.
Sometimes there are problems with sending emails, then a service restart is needed.
Admin accounts are linked to online forum account and cannot be locally managed (password reset...)

SpiceWorks is awesome

Jan 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: i love the fact that this quality of software is free to use. the interface is nice and simplicity of it is great.

Cons: i am skeptical of using free software for a business setting although Spiceworks has a huge community offering support

Overall: this ticketing system is perfect for organizing tasks and assignments in your team

Capterra-loader

Monitor several devices from one single Software

Jan 16, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software keeps track if your devices very user friendly, it's an easy way to check on your servers or routers from one same layout.

Cons: If you are managing too many networks it might get a little slow, for this reason it's more recommended if you don't have too many.

Spiceworks has made our systems team operate and maximum efficiency

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Spiceworks has allowed us to maintain a filing system solely for IT needs. With a high influx of IT requests, concerns, software updates, and ideas for improvement from over 20 sales guys around the U.S. an automatic filing system has allowed our busy Systems Department to get to urgent request immediately, while answering minor emails in a timely fashion.

Cons: The mobile app has a latency that doesn't seem to improve with updates. Not sure why since it's cloud based, then again it's also free.

Overall: Definitely start here if you're looking for helpdesk software.

Free Helpdesk with an amazing community

Jan 09, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Free helpdesk with an amazing community of experts. Notification system works wonderful and you can update tickets via email as well. Very easy for users to submit a ticket with desktop shortcut as well in a few simple clicks.

Cons: Dashboard can be a little noisy at times and takes a little bit of orientation before you get used to it. Non intrusive ads are on the free version, but they are not pop ups and are easy to ignore.

WOW just simply amazing

Jan 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software is just fantastic, simply deploy, simply implementation, simple add on's. IT ticketing systems, Network monitors, asset finder, system alerts - simply well put together software.

Cons: Takes a whole bunch of server resources, so make sure to double what the suggested allotted amount.

Your first inventory tool? This is a great option!

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integrate do Active Directory easily;
Scan SSH, WMI and SNMP devices;
Schedule Network Scan;
Populate devices with app installed and hardware Info;

Cons: Sometimes slow, when add lots of networks to scan. But despite this, no other points, as for small to big environments, it helps to have a central point to query for devices quickly.

Overall: Check my entire environment always, when needed with complete information. Really easy to use.

Soiceworks isn¿t very good

Dec 22, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: -Can send email to make tickets. -Cheap. -Not very complicated. Open source so you know what your getting

Cons: No support online When something breaks it¿s always bad and hard to fix Way better options out there for the same thing

We Love Spiceworks

Dec 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Spiceworks is awesome, and the community is an endless resource for knowledge.

Pros: It's Free! Easy to get up and running Modules for network inventory, purchasing, and knowledge base The Spiceworks community is outstanding

Cons: Support from Spiceworks can sometimes be a little slow, but that's to be expected with free software.

I'm a fan

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: My favorite thing about Spiceworks is how much you can do for the price (free) and how easy it is to use.

Cons: The negative, for me, would be the organization of network scanning and monitoring. But it's definitely worth giving a shot.

Capterra-loader

100% free help desk and ticket resolution solution.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: As I said above, it's FREE. For lower volume IT houses it's pretty great. We have a basic setup where emails sent to a support address automatically open a ticket. I operate almost exclusively from my phone and we've never had an issue creating, working on or closing tickets in the field or in the office.

Cons: Nothing more serious than the occasional hiccup when an update is released for the mobile app and features are either shuffled around or changed so much they aren't easily uncovered again. Also, if it did more to auto-populate the fields for the name of the person who submitted it, what it pertains to, which software or hardware they're looking for help with, that would be great.

Overall: As I mentioned previously, a majority of our users are primarily mobile and being able to stay in touch with each other and with the client (who we can set up to receive notifications of their own when a ticket they created is edited) is essential. Further, there's no reason not to try it out because there is no financial commitment to worry about.

Free helpdesk and IT asset management, what more do you want

Dec 08, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Okay, it is free, not like a trial version but fully free. As is the cloud based version but that doesn't do the Asset management. Install it and use it. easy. Oh yeah did I mention it is free. Help is community based but it is very good and active.

Cons: We had some issues getting ti to talk correctly to some of our older switches but other than no real negatives

Capterra-loader

Great help desk solution for free.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I was genuinely surprised when my IT manager told me Spiceworks was free. Spiceworks offers a good way to create an IT ticketing within the company.

Cons: If you don't know how to use Spiceworks, it may be a little confusing to difficult to navigate. I can't really say anything bad other than that about a free software.

Free, Reliable and Easy to use Helpdesk

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love Spiceworks Helpdesk. It is so easy to use, feature rich, and reliable. It allows our user to submit a helpdesk via e-mail or by using our spiceworks helpdesk portal. We have multiple technicians and departments, so once a ticket comes in it can be assigned to a certain technician or department automatically based on rules we assign. Certain technicians can see all tickets while others can only see their own, which is good for security and privacy issues. You can add notes and attachments to tickets and also add KB article or replies you post frequently so you don't have to retype common replies or solutions over and over again.

Cons: Sometimes it will run into an issue where the spiceworks page will be down but usually it is easy to resolve or a quick reboot will fix it.

Overall: Easy, Reliable and Free Helpdesk Software

Easily the best completely free helpdesk software out there

Dec 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that it works well for a small to medium sized environment, I like that it has never crashed or given me a single problem in the five years I've used it as our only help desk ticketing solution, and I like that it costs absolutely nothing. It includes some other features like network monitoring, SNMP monitoring, etc., but we've never used any of those features. If you really need that type of functionality I'd recommend going with a more robust solution built for that purpose. All we needed was something to handle support request tickets and it has been great for that. If you have a very large environment you'll probably want to go with a more robust solution, but for our 100+ users this has been completely fine.

Cons: If I had to find something to complain about, I guess I would say that I don't care for the fact that its HTML based and is rendered in a browser window. I'm sure many people don't find this a con, I'm just personally used to working with an application installed locally and find the interface to be a little laggy compared to the snappy performance of something like Autotask. Not much to complain about in a free solution though.

Excellent IT help desk ticket management program.

Nov 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like how I can put due dates on open tickets so I can keep tabs on tasks and when they need to be completed.

Cons: We receive an email when a new ticket has been created or a team member has replied to it. I've run into issues where when I reply to the ticket via email, it doesn't update the ticket in Spiceworks. It doesn't happen all the time, but it's definitely frustrating when it happens.

Awesome IT Help Desk software, horrible inventory system.

Nov 10, 2017
2/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up.

Cons: The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys.

We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets.

We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes.

Very efficient and straight forward software

Oct 05, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that this program is staright forward and helps me connect with the IT department about an issue without having to walk away from the work at my desk.

Cons: I don't like the extra comment screen after the ticket is submitted. I think it should be a one screen and submit process as opposed to submit, then comment, then complete.

Overall: ease of communication with IT department

Simple and easy to use

Oct 03, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The simplicity of the software, easy to use and the information is easily accessible. The reporting was sent directly to my emails and easy to distinguish what information was important.

Cons: There are constant reminder to install tools that give you more access, that are not originally in the setup wizard.

Fully featured and completely free!

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Free
- Easy to use for both the IT staff and end users
- Great customizable reports
- Supports plugins and extensions
- 12000 tickets and counting!

Cons: Not much honestly. The software is free because it's ad supported, however this is one of the few platforms where the ads are not intrusive and can be quite useful. Spiceworks vettes their sponsors, so you know you're supporting the product.

Overall: A more organized approach to helping our users. Every IT person can keep track of open issues and document resolutions.

Great centralized location for all assets, from laptops and desktops to servers.

Oct 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Able to see Service Tags, installed software, IP address, OS, User using the device, etc. Can also see by software which computers have it installed, and which version is installed. Integration with AD makes it fast and easy to get it up and running. GUI is easy to use, and pleasing.

Cons: Even though installed on the network, accounts to sign-in and register must be associated with SpiceWorks, not local AD.

Great FREE software that has some amazing capabilities!

Oct 03, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the automatic inventory features of this software. Including the Wake On Lan feature and MAC address mapping to network switch ports across the network!

Overall: Ease in my day to day operations in keeping up with network and hardware appliances

Simple yet powerful

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall satisfied, will continue to use the product and recommend

Pros: Easy to get one's hand around this tool User-friendly The product is evolving continuously through user feedback

Cons: The limitation it had on user accounts in trial version!

Perfect for smaller Help Desks and very good for larger ones

Sep 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The price was perfect The reporting features are great Setting permission levels and creating user accounts is quick and simple The ability to communicate with other users for advice is great The alerts for when a new ticket is created helps a lot

Cons: It was a little difficult to navigate through the program but once you get used to it you will be fine.

Everything you need to just open and close tickets

Sep 18, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This is a simple software that will allow you to manage the opening and closing of tickets for your organization.

You can keep track of open tickets, assign them and make comments.

All changes in a ticket automatically generate an email to those involved in them.

It also detects on the network new computers, software changes, even can send alerts when there is little tonner in some printer or when there is little disk space on some computer in the network. This can be of great help to an organization's IT teams

Cons: It can be difficult to install and configure and help is not always immediate. Apart from this it can be a simple tool for the end user.

Overall: Our company provides IT support to several customers. Specifically we have installed Spicework to handle the tickets of one of our customers. The organization of our client has approximately 50 users.

Spicework has worked without any problems so far. We went from receiving requests via phone or email to having a system to organize the tickets, status and expiration dates.

Great tool to have IT immediately know the issues we are having.

Sep 18, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The issue immediately is "tri-aged" and goes to the appropriate people. Internally our IT colleagues are right on the issue.

All that Jazz

Sep 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to setup and use. Help desk has all the essentials. Network scanning capability and active directory integration.

Cons: Third-party integration is not widely available. Not as customizable or brand-able. Add-ins not being supported.

A great Helpdesk system

Sep 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: For a free product this is doing a amazing job. We have used it for a few years and it a important part of our workflow now. It has a great community and it is easy to expand with new features.

Cons: Because it is so easy to set up and get running some advanced features may be hidden away in odd places.

Spiceworks is very easy to use.

Aug 22, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: For someone who only does tickets/inventory on spiceworks, it works very well. Very easy to use and everything is very well laid out.

Cons: For someone who deals with metrics, spiceworks can be a bit difficult because it doesn't give too many options.

Overall: I was able to do my job and help all customers who submitted a ticket through spiceworks.

Spiceworks has been a great help

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great for medium and small businesses. The resources available through Spiceworks makes it well worth the cost of admission.

Pros: From the download to the end of the install, Spiceworks is very easy to set up. It is easy to mange, you don't need a network admin. It is easy to use, you don't have to be in IT.

Cons: While Spiceworks is very easy to use it is not designed for a large businesses. Some patches force you to reset views (No big deal)

This is an excellent software, especially for the price tag of FREE

Jul 13, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is extremely easy to setup, and manage. They offer a mobile app. It also inventories your network without many configurations.

Cons: While there is a lot of support it's hard to find support for the current version VS older versions.

Overall: We use Spiceworks as an internal help desk. It helps us every day, all day.

It is dead. There is talk of a cloud based solution, but we will see.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It works ok. Version 1.5 has bugs that are not going to get resolved, so stay with 1.4 if you can find it.

Cons: That Spiceworks is killing the project. It worked well and was on the right path before it's unfortunate demise.

Overall: It does a great job as a ping monitor, it does show traffic information.

spiceworks is an IT dream machine

Jun 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps to keep track of inventory, use help desk ticketing system, track users, it's basically the beginning of any IT process. Used both the cloud and server install version, more options with the server install one.

Cons: due to the free nature, support is slow but that's totally reasonable. the hardest part is maybe configuring the server version versus cloud, but once you've figured it out and have the spiceworks agent installed , everything goes well.

Easy to install and very easy to use. Lightweight IT helpdesk tool

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: i loved how easy it was to install in our enterprise. Ticketing was simple and the reporting was very robust.

Cons: ads, the software had some ads. some of the integration was cumbersome. I also had a weird issue where sometimes a few of our knowledge base tutorials would disappear for no reason.

Fully functional solution

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We can now track issues with our various workstations, POS stations, servers and users very easily. This helps us to get the most urgent problems fixed first, while also making sure that we don't forget about the little problems either.

Cons: I do not like the bar on the right side with ads. Local account can get out of sync with your online community account

I realy have a interes to use this to manage all devices

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like because with this software i saw i have a lots of options to use for what i realy need to use that

Overall: to manage all devices and to have a easy to use with collegue

Great IT support Software

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This Software is easy to use, customization to whatever you need, and you can't beat the price! Even though this software could do even more than it is for us now, it is exactly what we need and keeps our support requests, hardware/software inventory, and vendor information all in one great place! My absolute favorite feature is email setup for support requests, all the details that go along with that feature!

Cons: I can't think of anything negative about the software, I only wish I had more time to customize and look into the many endless additional features we could probably use in addition to what we use now.

Price is right

Apr 21, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We have been using Spiceworks for our ticketing system for years. It works well and was easy to setup. We can even pull reports for our statistics. And the best part about it is it is free.

Spiceworks Desktop Review

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Spiceworks desktop is a fantastically robust and helpful utility. From my experience, they two key advantages to this software are the low cost and the community support. For small businesses or non-profits, this is a great option to use for managing support requests (ticketing system) and monitoring the network (network scans and hardware reporting). Any major challenges encountered with using this software can be probably found within the community forums. Most, if not all, of the users on the forums are happy to help out with recommendations and suggestions from their own experience.
If you're looking for a simple, yet powerful solution for Helpdesk ticketing and network monitoring, I would strongly recommend checking out Spiceworks for your environment.

The best free Help Desk platform

Apr 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Fast, easy to use, lite

Cons: Only SQL lite, reporting

Overall: We have been using Spiceworks as our main IT Help Desk Platform.
I am using the word platform as it is really a platform on top of which you can build you IT management. A lot of apps are available and you can use it even for approval processes for the IT.
It is fast to set-up, easy to use and whats most important it is free.
The only disadvantage is that is uses SQL lite so if you want additional reporting, you have to be creative. It comes with a rebuild dashbord but if your IT is not small, you may want to consider other ways of managing the performance of your workers. The biggest disadvantage is that you can not exclude the "waiting" period of some ticket from your general timeframe in your reports automatically, this has to be dome manually.
For everything else, Spiceworks truly "rocks".

Experience has been good, but needing more features and abilities

Apr 18, 2017
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: -The program is Free, - relatively Easy to Use, - email notification makes for easy response communication - simply looking; not too complex to not understand how to operate within the system

Cons: - doesn't have the areas to input information that is required by our company. Also doesn't have the ability for auto populating equipment into tickets when person is selected.

Spiceworks is easy to use

Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: It's user friendly and the design is neat. More functionality with reports would be nicer.

Pros: It's user friendly and the design is neat.

Cons: More functionality with reports would be nicer.

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Feb 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

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Spiceworks is good, since it's free

Feb 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It is good for a free product, sometimes a bit overwhelming and sometimes a bit underwhelming.

Pros: It's free and does have a lot of functions.

Cons: Lots of those functions are not setup and unless you pay for support, it's user community for help, which isn't always helpful.

Recommendations to other buyers: If you don't have the money it's great, else, look for other product.