# Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Spiceworks Cloud Help Desk Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews GM Gannon M IT Infrastructure EngineerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: Less than 6 months. “I also appreciate the feature that lets end users submit their own tickets via a dedicated email address, which streamlines the support process and reduces manual entry on our side.“ October 6, 2025 GM Gannon M IT Infrastructure EngineerLogistics and Supply Chain, 201 - 500 employeesUsed the software for: Less than 6 months. “Additionally, the ticket search functionality could use improvement, it's difficult to locate closed tickets, and there's no easy way to search by the user who submitted the ticket.“ October 6, 2025 DA Donna A IT Systems ManagerTelecommunications, 11 - 50 employeesUsed the software for: More than 2 years. “I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues.“ November 25, 2025 mu mariana u HR RecruiterHuman Resources, 201 - 500 employeesUsed the software for: 1-2 years. “One of the main drawbacks I noticed was the limited customization options compared to more advanced help desk platforms.“ February 20, 2026 MM Michael Uber M IT SpecialistEducation Management, 51 - 200 employeesUsed the software for: 1-2 years. “The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention.“ September 15, 2025 JS John S IT System AdministratorConsumer Goods, 51 - 200 employeesUsed the software for: More than 2 years. “Had a multi-day outage with their email provider recently, communication was lacking and no ETA/ETR was provided.“ February 18, 2026 JB Jim B IT ManagerConstruction, 201 - 500 employeesUsed the software for: 1-2 years. “Our users can submit tickets quickly, track progress, and get updates.“ October 15, 2025 SS Simon S Director of TechnologyEducation Management, 11 - 50 employeesUsed the software for: More than 2 years. “It is sometimes difficult to assign tickets to fellow co-workers as well as access tickets on the mobile device.“ September 15, 2025 ## Showing most helpful reviews Showing 1-25 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua O. System Administrator Banking Used the software for: 1-2 years ### "Ever looking for an IT Asset Management App to use ..... Spiceworks has it all" December 20, 2022 5.0 My life became easy when I stated using Spice work to update all the IT assets, as I can add new devices from anywhere and monitor who was assign to a particular device for tracking and report documentation. Pros The beauty of updating IT Assets all in one place from Mobile device to Laptops to Printers and the ability to save credentials for assessing those devices in a shot note for easy of continuity. Cons I haven't find any fault using the app, so there is non for me to write Reason for choosing Spiceworks Cloud Help Desk I was introduced to Spicework by my colleague because he had used it in his formal office, I trusted his judgment over app usage and I went to spiceworks, and ever since 2019, spiceworks has being making my work a lot more easier. Switched from [Microsoft Excel](https://www.capterra.com/p/176574/Excel/) Using microsoft excel for documenting my IT Assets is not professional when we have the right tool to use which can be integrated to the active directory. Review Source DA Donna A. IT Systems Manager Telecommunications Used the software for: 2+ years ### "A breeze to setup and haven't looked back since!" November 25, 2025 5.0 Spiceworks Cloud Help Desk was one of the first systems I set up from scratch, and the setup was so user-friendly that it did not take long. We have used this system for multiple years now and the ongoing improvements have grown with us. We were able to customize the ticket categories to fit our business and on the few times there was a problem it was resolved in an efficient manner. Pros I like the ability to customize ticket categories and the the fact that the system is rarely down for bugs and issues. Cons If I had one dream for this system it would be improved reporting. I like that we can pull the reports down to Power BI but it would be nice to have the ability to customize more reports. Alternatives considered [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[monday.com](https://www.capterra.com/p/147657/monday-com/) Reason for choosing Spiceworks Cloud Help Desk Ease of setup, customization abilities, and onboarding support from a local spiceworks group Review Source TC Tom C. IT Technician Non-Profit Organization Management Used the software for: 6-12 months ### "Could do better" March 24, 2025 2.0 Pros The price point compared to other solutions Cons The adverts are sometimes annoying and also the mobile app is very buggy Review Source JRJ Jerren Randle J. Payroll Clerk Food & Beverages Used the software for: 2+ years ### "Solid Product" January 26, 2026 5.0 On a day to day basis our team utilizes spiceworks to receive and respond to customer inquiries in a timely fashion Pros Efficient way for our team to receive and respond to customer inquiries. Our team is able to re-access any closed tickets if research is required. Cons The inability to view a sender's email address without having to go to the main cloud log in. There also have been some access issues in the past. Review Source MUM Michael Uber M. IT Specialist Education Management Used the software for: 1-2 years ### "A Full Featured Help Desk For Stewart Home & School" September 15, 2025 5.0 Spiceworks Cloud Help Desk was easy and fast to set up. I was able to put in custom attributes for our teachers and school locations. The reporting was instantly available with all the metrics management wanted. The dashboard gives me a quick update on how we are keeping up with the demands of our teachers, staff, and students. Most of the time I go out on campus with a list of locations/students I need to see, and at the end of the day I update my tickets. The Help Desk has been a lifesaver because when I am out on campus I get hit with a lot more requests than I could ever remember, and being able to quickly put a ticket into the system using the mobile app helps keep me from losing track of an item that needs my attention. Pros First and foremost is the price. We are a small privately funded school for the intellectually disabled. Finding a tool that works so well for the school for no cost was a huge bonus. Next would be the features. The ability for users to just send an email to open a ticket is perfect for our population. There is a portal, but our users do not take advantage of it. I use the Mobile app when I am out on campus to take down requests from students and teachers as I am walking around. There is also an email method for updating tickets, though I do not use this very often. Cons When a ticket is opened by email and the user is unknown you have to go into the settings for users and add additional information for the reporting to provide useful information. (This would be solved if our users would take advantage of the portal...) The knowledge base also does not come pre-configured with any common issues and resolutions, and has proved not worth our time to update. This may not be true for some larger users of Spiceworks Cloud Help Desk. Alternatives considered [ManageEngine ServiceDesk Plus](https://www.capterra.com/p/179501/ManageEngine-Service-Desk-Plus/)[Atera](https://www.capterra.com/p/144309/Atera/) Reason for choosing Spiceworks Cloud Help Desk Cost was the deciding factor in choosing Spiceworks. The features met our needs at zero cost. Switched from [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/) Cost of the application was more than the school was able to manage. Review Source JP Jason P. Director of IT Non-Profit Organization Management Used the software for: Less than 6 months ### "The Society's review" September 25, 2025 4.0 Pros Super easy to use, straightforward, and simple. Covers everything I need. HIPAA protected and budget friendly. Cons Could use more customization options, end users struggle with getting setup and accessing at times. Almost too simple. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Price is better, and ease of use both for user and tech Review Source RS Raul S. Professor Education Management Used the software for: 2+ years ### "SAC Spiceworks Cloud Help Desk" November 22, 2025 5.0 Overall, Spiceworks Cloud Help Desk has been a godsend of a program to teach critical IT help desk skills. Students are able to follow the entire life-cycle of an IT related situation including tickte submission, documentation, progress, reporting and resoltion. Pros I use Spiceworks Cloud Help Desk to teach my CompTIA Tech+ and A+ students IT helpdesk skills through exercises and labs where I demonstrate real-world IT service tickets and situations. And they're tasked with submitting proper ticket documentation and possibly solution steps. And Spiceworks Cloud Help Desk has been the perfect program to give these future IT professionals the invaluable hands-on experience and skills to garner themselves and excellent IT jobs. Cons Only very rarely when creating the Spiceworks Cloud Help Desk user accounts, the account needs to be created more than once. But that could have been a typo on my part or a bad user email. Review Source CP Chad P. Director of Technology Education Management Used the software for: 2+ years ### "Spiceworks really Works for us!" September 30, 2025 5.0 Spiceworks Cloud Help Desk is everything we were looking for in a ticket management system. It helps us to be efficient and support our end-users. Pros Spiceworks helpdesk is vital to our operations daily. We use it to keep us organized and on top of all of our users issues. The learning curve of the system is minimal. I like the fact that the ticketing system helps us to keep a close watch on any security needs our users may have. It is a great value for the money. I have noticed a lot of customization options. I have NOT noticed any bugs or issues. My favorite feature of Spiceworks has to be the ticket management. We looked at alot of systems but Spiceworks was by far the best. Cons I really do not have any cons about Spiceworks. I wish we had found the solution earlier in our District. Review Source JB Jim B. IT Manager Construction Used the software for: 1-2 years ### "Great product " October 15, 2025 5.0 My overall experience has been pretty positive. We are a small IT team that supports a few hundred users. The help desk system is intuitive and efficient. Our users can submit tickets quickly, track progress, and get updates. It keeps us accountable and users well informed about where their ticket is in the system. Not to mention inventory management, a user creatable knowledge base and an active user forum. It's pretty indispensible here now. Highly recommended for anyone looking to simplify IT without sacrificing quality. Pros I think my favourite feature is that users can start tickets themselves by simply sending an email to our helpdesk email address. Cons I think you have to login a bit more than neccessary but hopefully they will fix that. Every 3 weeks or so I'm forced to login again. I get the security concern but it would be nice if they could just remember my browser as a trusted device all the time. Review Source MU Michelle U. Software Engineer Environmental Services Used the software for: 2+ years ### "Customizations and Growth" October 14, 2025 5.0 I've been using Spiceworks for about 4 years and it is great! We are a very small "shop"...we just added our second developer. I started using it to track changes so I could report to management. Now it helps both of us stay on track and fix those little things I never had time to. Pros The ability to add custom fields is my favorite. It allows me to do my job better! We have added a custom "sub status" that allows us to better coordinate what needs to be done by whom. Cons I wish I could add a custom field to a report. I work around it with the PowerBI integration but sometimes it would be nice to have an in app simple report. Review Source MN Madhuri N. Doctor Hospital & Health Care Used the software for: 1-2 years ### "Team friendly Spiceworks" December 1, 2025 5.0 this is good app for team work management . fast working, no lagging, user friendly, easy to use by anyone in team Pros Spiceworks saved alot time by its unique features. It is secure and closed communication, easy to track assets, less issues. It is truly value for money. Cons Due date option should be compulsory . it is at present not mandatory, so anyone can almost forget until mis team reminds. Review Source JC Jack C. IT Lead Primary/Secondary Education Used the software for: Less than 6 months ### "Other solutions are better" October 24, 2024 2.0 I started using it when I first joined my current company as this was what they had been using at the time. I hated it so much I proposed other solutions that I had used in the past. We ended up going to Freshdesk and now the rest of the team understands why I wanted us to move. Pros It did the very basics and it was free and relatively easy to use. Cons It was very clunky, glitched frequently. The UI was extremely ugly. Review Source FA Fabruzio A. Technician Information Technology and Services Used the software for: 6-12 months ### "Manage your tickets with Spicework Cloud Help Desk" May 15, 2024 5.0 I use Spiceworks Cloud Help desk via computer but also via mobile phone, and i am able to have a look and interact with ticket even if I am not at the office, I think it's a very important feature having a well done website. Pros Spiceworks Cloud Help Desk is crucial, speaking about ticket management. Customers can open and update their tickets via email or via web interface in a fast and easy way. The dashboard allows to view and manage - of course - the tickets, assign them, update and attach files, add comments (that won't be visible to customers), you can also view statistics and make reports. And if you are an administrator you can add new user and set their permissions. The interface is clean and you immediately know how it works (so, even a newbie can be operational really soon). Highly recommended. Cons There is not an on premise version (they stop supporting it some years ago) Review Source VR Verified Reviewer Manager, Business Systems Wholesale Used the software for: 2+ years ### "SpiceWorks does the job, for free-ninety-nine." October 17, 2019 4.0 Prior to SpiceWorks we relied on emails from users with issues, and each IT person might manage those emails in their own way - flagging for followup, marking as unread, subfolders of their inbox, reminders, etc. Issues often were forgotten before being resolved as they moved further down in the IT inbox. We would often work on issues that another IT person already knew the answer to, thus wasting time. Spiceworks has made it so much easier to keep track of issues and their resolutions. IT supervisors can see at a glance if any of their people are struggling, and how quickly issues are resolved. Each ticket is categorized (Phone System, PC Hardware, Network, etc.) so its easy to see if things are getting better or worse. You can reply to a ticket with a suggested solution, categorize it, and close it, all using the "Tickets Anywhere" keywords. Pros It allows us to prioritize tickets, identify recurring problems, and prevent requests from "falling through the cracks". It provides our employees a single email address for getting help without them having to know who in IT does what. It is fairly configurable to meet different needs - we use it for warehouse and logistics issues as well as IT Help Desk. Tickets can be assigned, categorized, closed, etc. using "Tickets Anywhere" keywords when replying to the email so you don't even have to open the site to work tickets. Cons Emails sent to Spiceworks are converted to plain text with attachments, so tables and in-line images are lost. Due to this we sometimes have to ask the user to forward the email directly to us in order to see the original. There is a delay of between 1 and 5 minutes after an email is sent to Spiceworks before the Spiceworks email is received by team members, so we occasionally have more than one person starting to work on a ticket at the same time - especially if the ticket can be resolved simply by replying to the email. Review Source Jesica B. CRM Manager Insurance Used the software for: 1-2 years ### "Spiceworks will answer all your questions" March 7, 2019 5.0 Spiceworks suggests free solutions so, it would be stupidмн not to recommend you this amazing software. It is an easy platform and, believe me, you won’t have any problem to use it. I should also mention that it well suits to small companies but larger companies should probably search for another solution. Pros There is one feature of Spiceworks which I appreciate the most. It gives you the opportunity to check your network and find out what devices are connected to it. This means that it provides a lot of information about those devices such as their IP addresses. Another advantage of this platform is that it is completely free. If we compare the quality of work of Spiceworks with other platforms, it will become obvious that this help desk can do freely more than other expensive platforms. I think it is hard to find a person who knows everything about his profession or field of work. From time to time everyone needs to look for some help or extra information. In these cases you should at least know where you can find the required information. People engaged with information technologies already know that Spiceworks is their best solution. You can find the answers to your questions in the forums or you can type your question and get feedback. Cons The first issue I should mention is the app itself. As for the mobile app, it is heavily text-based, it would be nice to see more graphics there. In addition, I would like to see one app which shows the community and the form together. Unfortunately, there is a lot of commercial which can be annoying but on the other hand, it is understandable: the platform is free and it depends on ads to get some income. I wish it could be easier to work with tickets and especially the deleting function. Review Source JB Josh B. IT Support Specialist Used the software for: 2+ years ### "Awesome IT Help Desk software, horrible inventory system." November 10, 2017 2.0 Pros Spiceworks is great for managing help desk tickets. Using HTML we've been able to customize our end-user portal. Create multiple ticket templates to capture the details we truly need from end-users. We have found that the mobile application for iOS and Android to be the best on the market. It has a great GUI, very user friendly, informative, and easy to set up. Cons The inventory system is lacking when it comes to producing accurate information. At one point this year we were upgrading our end users to dual monitors. We attempted to use Spiceworks to produce the make and model of the current monitor the end users were using. It came back telling us a generic description. I ended up writing a batch file that would obtain them remotely and that was accurate. We've also had issues where it would scan a computer that had 2 monitors but would only show one. We also went through a license key audit and thought we could rely on Spiceworks to produce accurate results. It ended up showing us that several computers had 3 iterations of office installed. I understand that these keys are in the registry but other similar scanners would only produce keys for whats actually installed on the workstation by cross-referencing installed applications and registry keys. We recently have been experiencing issues where Spiceworks would attempt to scan 180 assets and it would fail to complete the scan without errors. We found this out by using WSUS to determine how many computers we had and Spiceworks was off by 30 assets of the 180. At least twice a week it also locks up and our end users can't access the help desk portal to submit tickets. We've chosen to use LanSweeper to track assets. LanSweeper produced accurate results in a fraction of the time Spiceworks produced incomplete results. Spiceworks took 8+ hours, LanSweeper <30 minutes. Review Source Sergey M. Manager, Technology Infrastructure and Compliance Hospitality Used the software for: 2+ years ### "Great HelpDesk / Inventory solution" July 4, 2018 5.0 Cost, up-to-date picture of the hardware inventory, logs, that can be used for internal audit purposes. Pros I used a free version of Spiceworks for several years. Installation of the application only takes few minutes. In just a few clicks you have a full robust system for ticketing and inventory. Another great perk is Spiceworks community, merely priceless resource where all the IT folks share their knowledge and can help you with random IT dramas. Great way to keep an eye on the hardware inventory. Getting it configured and working properly can be a challenge, but the results are well worth it. Not to mention great helpdesk ticketing functionality, that allows to put an order on how your service requests are processed on a daily basis. Cons I've only used a free version of the application. As I mentioned, one of the key reasons why I got it was for inventory purposes. Getting it work was a challenge. A lot of tweaking had to be done on the network to be able to query all of my PC and Mac workstations and servers. Nevertheless, the result was well worth it. Additionally, while the inventory is running, the system would be somewhat slow, but still managable. Great product! I highly recommend it to all IT admins out there. Review Source NT Nathan T. Network Infrastructure Manager Transportation/Trucking/Railroad Used the software for: 2+ years ### "Best bang for Buck IT Ticket System for infrastructure support" July 10, 2023 4.0 Spiceworks filled the void where we relied on email for managing internal IT support cases, it's was a significant improvement for issue tracking and managing workloads. It's completely free you just need the hardware to host / run their solution. For anyone who is using email or teams channels to manage internal support cases just stop and switch to spiceworks. The issues with spiceworks is it's very limited on functionality, there's no round \[sensitive content hidden\] assignments, holidays rotas and multiple dashboards for split teams. It's a very basic ticket system ideal for small teams but don't let that put you off as it's trivial to install & configure and best of all it's completely free. Pros It's very easy to install & configure, their documentation on initial setup is straight forward and overall it's easy to use. It's a very basic ticket solution however it's completely free, if you're without a ticket system and just need something to get you away from emails then you'd be daft not to try it. Cons The lack of advanced functionality you find in paid rival solutions, round \[sensitive content hidden\], holiday rota, multiple teams and advanced reporting / dashboards are none existent. Review Source Dustin S. Superintendent of Information Technology Used the software for: 2+ years ### "Great for a free helpdesk, but the community is where it shines" February 12, 2018 4.0 Pros First off, nobody has ever complained about free. Spiceworks itself does what it is meant to do -- it provides a simple helpdesk for you and your users, with basic features you'd expect from a support system. It's full of little things, like a built-in knowledge base, built-in remote support, integrations with other tools, etc. The real value in Spiceworks though is it's community; it's like Experts Exchange on steroids. Everyone is friendly and helpful, and vendors have direct representation in the forums to help you with both sales and support questions. It rarely feels like anyone is trying to sell you anything in Spiceworks' community, but at the end of the day you end up buying from some vendors \*because\* of how they treat you there. It's incredible. Cons Inventory... inventory is not good. If you don't get it set up perfectly the first time, you might as well turn it off and forget about it. There's still no really good way to handle historical data and devices you no longer control. Review Source VR Verified Reviewer Google Trusted Independent Photographer Information Technology and Services Used the software for: 2+ years ### "Perfect starter IT Help Desk software with additional tools for Small Business sysadmins" February 12, 2019 4.0 Our small 3-person IT team needed a basic and easy-to-use helpdesk software for our technicians and end-users. Spiceworks was easy to install and meets all of our requirements, with a little bit of feature bloat (but it's free!). While I am sure we could pay money for a more customizable, modular, ad-free system, its simplicity and reliability is incredibly valuable in our IT department. Pros \-Offers basic helpdesk features - email to ticket, email notifications, simple reports/metrics - and a simple interface for L1+ technicians. No training is required -Knowledge Base is a great place for documentation, and to refer users for duplicate tickets -No frills, easy to setup, requires virtually no maintenance when hosted on a Windows server (we do not use the cloud version) Cons \-Inventory and Network Monitor just seem to add bloat for the minimal usefulness that they are - we can do a better job with other free tools like The Dude -Paying to remove ads still won't reclaim any screen space that they take up, just a replacement with your own graphic - I don't believe this is worth it Review Source Michael M. Help Desk Manager Used the software for: 2+ years ### "100% free help desk and ticket resolution solution." December 13, 2017 5.0 As I mentioned previously, a majority of our users are primarily mobile and being able to stay in touch with each other and with the client (who we can set up to receive notifications of their own when a ticket they created is edited) is essential. Further, there's no reason not to try it out because there is no financial commitment to worry about. Pros As I said above, it's FREE. For lower volume IT houses it's pretty great. We have a basic setup where emails sent to a support address automatically open a ticket. I operate almost exclusively from my phone and we've never had an issue creating, working on or closing tickets in the field or in the office. Cons Nothing more serious than the occasional hiccup when an update is released for the mobile app and features are either shuffled around or changed so much they aren't easily uncovered again. Also, if it did more to auto-populate the fields for the name of the person who submitted it, what it pertains to, which software or hardware they're looking for help with, that would be great. Review Source AG Alex G. Systems Engineer Higher Education Used the software for: 6-12 months ### "Excellent starting place for Ticketing System and for Full Implementations" June 13, 2023 4.0 An excellent helpdesk ticketing system that if you don't have one in place should be your first stop for getting started. Pros It offers a free service which is very usable, and an excellent place for any business to start if they current do not have a helpdesk ticket/reporting system. Centrally mange all the helpdesk jobs rather than relying on emails, which can be missed. Can be upgraded with a subscription to get even more features and remove advertisements. Cons Only initial downside people might not like is the advertising that is built into the free version, but it is totally understandable for Spiceworks to have this, and it is not intrusive. Some of the features you might want could be only available under a subscription but all worthy ticketing systems are not free. Setup could seem daunting for a novice user but there is plenty of support and guides. Alternatives considered [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Review Source Troy S. Network Technician Information Technology and Services Used the software for: 2+ years ### "Great Help Desk Portal" November 2, 2018 5.0 When we moved from our prior software provider to Spiceworks, our technicians and users all immediately began to notice a great improvement in usability and functionality. From being able to interact with the software via emails while our technicians are on the go, to updating users when comments are posted and issues are resolved, this software have greatly improved our help desk's day to day productivity. Pros Spiceworks is a free yet versatile help desk portal for users to submit tickets, technicians to track tickets and for administrators to generate reports. With the vast community support behind Spiceworks, its very easy to figure out to to customize the look and feel to meet the needs of your organization. Cons While Spiceworks is great, \[I assume\] because of the free nature of the software and the companies business model, updates aren't very frequent. Security issues within the software can take a long time to get patched, and new features and few and far in-between. Review Source VR Verified Reviewer Owner/Creative Director Used the software for: 2+ years ### "Excellent product, free and top notch support" April 5, 2018 4.0 Pros Can't beat the price. You have the flexibility to operate your helpdesk "in-house" or use their hosted platform. Either way you will have a full featured, customizable helpdesk with a user portal. At its minimal setup, you can be up and running in under an hour. If you have more work to do, you can easily build it to suit your needs. If you need additional functionality, you can always install one of many plugins. Cons Though the community is awesome, many of the useful plugins over the years have been abandoned by their creators. Since these are built and maintained by the users of the community, these are often made to address a specific issue, and not many are kept up with "fixes". It would be great if Spiceworks worked a bit more on incorporating the most used ones into their software natively. Review Source VR Verified Reviewer Assistant Vice President Construction Used the software for: 1-2 years ### "Spiceworks Ticket System is the Best!" January 2, 2023 5.0 Pros The ease for an end user to submit a ticket and for me to communicate updates for that ticket are outstanding. I use this for a very basic IT help desk ticket system and am amazed at what you get for free. They can create tickets and communicate via a web page or via email conversations. Even with email it keeps a record of the communications with the ticket. Cons None. I mostly use only the ticketing system which I have detailed above along with some of the support community message boards. I have no complaints about any of it. Review Source Similar Products Featured ## Related categories [IT Management](https://www.capterra.com/it-management-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[Network Troubleshooting](https://www.capterra.com/network-troubleshooting-software/)