# Page 10 | Spiceworks Cloud Help Desk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 10 - Is Spiceworks Cloud Help Desk the right Help Desk solution for you? Explore 584 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/reviews --- Spiceworks Cloud Help Desk 4.4 (584) [View alternatives](https://www.capterra.com/p/102709/Spiceworks-IT-Help-Desk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 10 - Reviews of Spiceworks Cloud Help Desk ## Showing most helpful reviews Showing 226-250 of 584 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Doug E. Owner/President Information Technology and Services Used the software for: 1-2 years ### "Affordable network monitoring" December 5, 2019 3.0 As I deal mainly with small to medium sized businesses, this product provides a cost effective basic tool. I do not rely solely on this product though for monitoring critical systems. Pros I love Spiceworks helpdesk and inventory and have tried the network monitoring tool. Of course, cost is a big factor here as other monitoring tools are quite expensive. This tool does provide a good set of features and provides alerts to monitors critical network components. Cons It seems a bit clunky and somewhat difficult to setup. Also have had issues with performance and reliability. Review Source VR Verified Reviewer IT Manager Printing Used the software for: I used a free trial ### "Great functionality for a "free" ticketing software for your IT support" November 13, 2018 5.0 As a small business we need to help our users with their IT problems. Using email so far but we needed a more robust ticketing system. This is a great option. Pros Extremely easy to deploy and configure. It is easy to use as well. I like how you can categorize easily tickets and that it is not based on "customer service" like many competitive products; it is really for IT support. Cons Ads. I'm not a big fan and I would refuse to deploy this live as is. I find their option to remove ads hard to find (I found a link through a google search) and although I don't mind paying, I would prefer to get the space used by the ads usable for dashboards or more usable stuff than my logo, say. Review Source CH Cynthia H. Dept Chair Of Instructional Tech Education Management Used the software for: 1-2 years ### "Excellent Reporting" December 11, 2020 5.0 We did decide to change due to notification settings. Pros Spiceworks excels in reporting including reports on response time. The added bonus is the community which knows the answer to almost every problem! Cons There could be less marketing and advertising from other vendors. Review Source CS Charles S. IT Consultant Information Technology and Services Used the software for: 2+ years ### "Spiceworks Review" September 21, 2016 5.0 Our team solves tickets everyday using Spiceworks. Love the fact that users can log in and check on the status of their ticket. The email notifications for incoming tickets is also very good. It greatly increases our company's performance without costing anything. This is easily the best ticketing system available on the market. Pros Easy to use, free and Great UI. Love the ticketing system. It's greatest feature is the inventory management system, it scans and inventories practically everything on your network. Cons The only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX. Review Source MT Michael T. Network Administrator II Telecommunications Used the software for: 2+ years ### "Free software that is easy to use, and very powerful" January 18, 2018 5.0 I am able to keep track of all my assets, with the only cost being my time to set up and configure the software......who can put a price on that? Pros The biggest Pro for me is the price -- FREE -- and the fact that this tool will do what other software companies charge thousands of dollars to do. It detects when a new computer has been added to the network, or if a change has been made (software added or uninstalled). As a side bonus, it is possible to use along side PDQdeploy. Cons The only issue that I have with Spiceworks is that it takes a very long time to do a scan, and I mean SEVERAL hours. Review Source VR Verified Reviewer Technical Support Specialist Used the software for: 2+ years ### "Spiceworks is an excellent self hosted help desk!" June 15, 2018 3.0 Pros It's really full featured, with inventory management. Help desk features. Even some remote management features the really set it apart from other software that is similar. Cons However, do you really need these features in a helpdesk, and do you really need a self hosted help desk? For us, the answer ultimately was no and we went with a cloud based help desk software. Review Source PS Priyanka S. Head Digital Library Education Management Used the software for: 2+ years ### "Good software for IT helpdesk" May 10, 2018 4.0 Pros One place for all IT requests. Customize to meet your needs. Not many Pros except that its free and once its set up its easy as most others like it to use. Cons The only thing I dislike is that spiceworks only supports Windows Servers. I hope in the future they start supporting Mac OSX. Spiceworks is that it takes a very long time to do a scan, and I mean SEVERAL hours. Review Source RC Ryan C. Network Engineer Telecommunications Used the software for: 2+ years ### "Spiceworks" July 29, 2019 5.0 Pros Spiceworks is a wonderful 'all-in-one' helpdesk solution. Providing monitoring, tickets, resource planning, wonderful community and it's all FREE! Cons The ads can get in the way a lot. When scanning the local network, a lot of data tends to be inaccurate and seems almost impossible to update the info and get it to stick past the next scan. Review Source GB Gary B. System Administrator Government Administration Used the software for: 2+ years ### "One of the best all-in-one IT solutions available" September 5, 2018 5.0 I believe in Spiceworks. I have been to every Spiceworld conference in their home city of Austin, Texas. I have watched them grow from a few employees to over a hundred. Pros I have used Spiceworks for over 11 years. I mainly use it for the outstanding help desk. My users are able to easily submit their issues and I can keep them updated on the status. Cons I have trouble with the inventory feature. Review Source VR Verified Reviewer Manager - Information Technology (JLT Barbados) Insurance Used the software for: 2+ years ### "Spiceworks Network Monitor Review" November 13, 2018 3.0 Pros I like the ability to manage the entire software via a webpage. Also the software allows you to have direct connection to a huge community of like-minded IT professionals. Cons The software at times when I try to collect data kind of crash on my system many times with time outs and it became very hard and less intuitive compare to other helpdesk systems I have used Review Source JM James M. IT Manager Used the software for: 2+ years ### "Free helpdesk and IT asset management, what more do you want" December 8, 2017 5.0 Pros Okay, it is free, not like a trial version but fully free. As is the cloud based version but that doesn't do the Asset management. Install it and use it. easy. Oh yeah did I mention it is free. Help is community based but it is very good and active. Cons We had some issues getting ti to talk correctly to some of our older switches but other than no real negatives Review Source BP Branimir P. IT admin Financial Services Used the software for: 1-2 years ### "Nice and comprehensive helpdesk solution" January 18, 2018 4.0 Pros This helpdesk has a lot of features considering that it's free of charge. Inventory is a nice feature, it can even get hardware information on branded PCs (serials...). Reports can be customized as needed, a query can even be written if you are familiar with SQL. Cons Software can only use built-in SQLite DB, cannot use MS SQL. Sometimes there are problems with sending emails, then a service restart is needed. Admin accounts are linked to online forum account and cannot be locally managed (password reset...) Review Source JB Joseph B. Distribution Manager Wholesale Used the software for: 2+ years ### "This is a very comprehensive help-desk software, works great for our company." May 22, 2018 4.0 we can handle user requests much more quickly and effectively, and gives them the peace of mind that their issue/request is being handled and will not be forgotten. this helps with inter-team communication and trust between departments. Pros Helps centralize ticketing and other requests, instead of emails, which can be lost or read and forgotten easily. easy to use and helps keep everyone updated about their ticket status. Cons Lacks a few features, namely the complete customization of some of the portal ticket fields that would be nice to have. We have adapted it to work, but slightly less than ideal. Review Source MM Matt M. IT Support Specialist Electrical/Electronic Manufacturing Used the software for: 1-2 years ### "Spiceworks works to make your life easier" December 6, 2019 5.0 This is a software that I have in use and check in with every day. If you're an admin working in a small to medium business, definitely look at this software to see how it can fit into your environment. Everyone loves free. Pros Spiceworks network monitor is incredibly easy to get up and running, and provides you with real time notifications about the most vital information you could need to know about your systems at any given time, Cons I don't have any complaints about this software, I think that Spiceworks provides an incredible value for for what you're getting. Review Source Imhogiemhe F. System and network administrator Financial Services Used the software for: Less than 6 months ### "REVIEW ON SPICEWORKS" January 18, 2019 4.0 Spiceworks is used in my organization for logging of tickets after they have sent their complain to a specific helpdesk mail . I work in the ICT department and we use it for tracking, logging, updating and feedbacks of IT issues Pros Spiceworks gives you the flexibility to categorize different types of tickets and priority. It also gives a summary and quality of how the ticket responders respond to the ticket. It gives category breakdown and frequency of requests in chart and graph format. Cons I don't like the fact that when trying to get the weekly or monthly summary of tickets, tickets that their information were not totally inputed would not come out or populate in the report Review Source DY Diego Y. Systems Analyst Associate Information Technology and Services Used the software for: 2+ years ### "Spiceworks is very easy to use but has some problems" May 30, 2018 5.0 Being able to help users out at the campus. Pros Spiceworks is very well laid out. You can add several different sub categories to bigger categories and makes it easier to categorize what the user's problem is. Cons The analytics suffer when it comes to running numbers at the end. There are some numbers to calculate but you can't go as deep as some people would like to. Review Source AS Arpan S. Technical Support Consultant Hospital & Health Care Used the software for: 2+ years ### "Best Help Desk Ticketing software available for free" May 3, 2018 5.0 Pros \- Simple and easy to use interface. - Contains tons of features - Easy to deploy with tons of "howtos" available on Spiceworks website. Cons \- Because the software is free, the support is only available through Spiceworks forums. Can be frustrating if an immediate help is needed as at times getting an answer on the forums can take few hours. Review Source Adam R. IT Technician Oil & Energy Used the software for: 6-12 months ### "Excellent open Source It Suite" October 22, 2018 4.0 Overall this is a great product for free that most IT teams could use to track issues and network inventory. It is also easy for clients to submit new issues Pros It is very easy to get used to using. I also love the inventory tracking Cons It seems to freeze up a lot. I wish I could work a little faster in it Review Source MV Michael V. IT Specialist Oil & Energy Used the software for: 1-2 years ### "Spiceworks evaluation" August 9, 2022 3.0 Pros The Spiceworks on prem deployment for my Help Desk is good as well as integrated with Inventory. Cons The lack of flexibility to integrate with other software. Like we want to use other SQL server instead of their SQLite DB. Review Source CP Carlo P. IT Technician Information Technology and Services Used the software for: 2+ years ### "Quite possibly the best free ticketing system for any Service Desk" December 13, 2019 5.0 Overall a very happy experience, thus our reasoning for deploying this to many of our clients sites. Pros Spiceworks is extremely easy to use, not only for a Service Desk but for the end user as well. Also offers great free reporting. Cons It does lack some features that you get from a paid alternative such as Autotask,, things such as integrating into an RMM system. Review Source AR Alex R. CEO Information Technology and Services Used the software for: 2+ years ### "Fantastic platform with advanced options" October 3, 2018 5.0 For nearly a decade of using Spiceworks, I cannot say enough good about it. Bugs get worked out pretty quickly overall and with community development, features just keep getting added on that are actually appropriate for networks. Pros I love that it's not just free but a fantastic help to most IT infrastructures. Being able to run reports for managing offices is invaluable! Cons I've had issues getting it to work with non windows systems, but that can be expected. I would like to be able to customize wmi queries to get data more reliably and faster, but overall it's fantastic as is. Review Source Fred B. Director of Managed Services Used the software for: 6-12 months ### "Great tool if you're on a budget" March 13, 2018 4.0 Pros The cost of free is hard to beat. Most of the functionality you'd need is there and their forums are the best for community advise Cons I don't like that it collects data about your network and its use. Its a "you get what you pay for" type of situation here. Review Source CP Chet P. WFM Manager Used the software for: 2+ years ### "great free product" July 2, 2018 5.0 Pros This is a great helpdesk product for free! I tried other free solutions but none were as complete as this. I highly recommend to all those on a budget Cons They dont let you create user profiles. Everyone who submits s ticket puts in their email as a username. If they fat-finger or anything like that, it tracks it as a separate user. Review Source LA Leo A. Network Specialist II Hospital & Health Care Used the software for: 2+ years ### "Excellent functionality" August 27, 2019 5.0 I have been using this product for many years and never considered searching for an alternative. Pros The vast functionality sets it apart from the other free options for network monitoring. Spiceworks has a great support forum as well. Cons I have not experienced anything negative with the network monitor. Setup is quick and easy and needs minimal maintenance. Review Source Jorge P. Owner Information Technology and Services Used the software for: 6-12 months ### "Best Help Desk Solution!" September 19, 2018 5.0 Pros If you are looking for a easy but yet powerful help desk, Spiceworks is for you! with all the features you can keep track of your customers, lead and overall business. Cons I haven't encountered a bad thing yet, everything works almost right out of the box. Review Source Similar Products Featured